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EOC Private Sector EOC Private Sector RepresentativeRepresentative
Training forTraining for
Golden Guardian 2013Golden Guardian 2013May 15, 2013
Gap Inc. EMS Solutions
Agenda
Golden Guardian 2013 Scenario
SEMS, ICS 100/200/700/800
Bay Area EOC Private Sector Rep Network
What to Expect and Resources
CRAEN
Lessons from Activations and Exercises
Q&A
Golden Guardian 2013 – May 15th
Scenario Starts on Day 3 after M7.8
earthquake on San Andreas fault (1906 repeat)
Most bridges closed, freeway liquefaction, airports & ports closed
Bay Area county (“Operational Area”) EOCs and CalEMA SOC activated
Basic Elements of SEMS
Incident Command System
Multi-Agency, or Inter-Agency, Coordination
California Master Mutual Aid Agreement
Operational Areas
Operational Area Satellite Information System
(OASIS)
ICS Primary Functions
Planning
Management
Operations Plans Logistics Finance
PIO – Public Information
Officer
PIO – Public Information
Officer
1970’s origin Common Terminology Five Function Command
Structure Expandable Organization Management by Objective Resource Management
REQUIREMENTS: (available on-line at FEMA.gov)ICS 100ICS 200ICS 700ICS 800
SEMS Organizational Levels
State levelRegion levelOperational Area levelLocal government levelField level
= Resource request and information
Agenda
Golden Guardian 2013 Scenario
SEMS, ICS 100/200/700
Bay Area EOC Private Sector Rep Network
What to Expect and Resources
CRAEN
Lessons from Activations and Exercises
Q&A
Golden Guardian’06: Coordination
How Does the Private Sector “Plug In”?
– Business continuity executives from 30 companies at 7 EOCs
– Private sector representative in EOC
• Situational awareness: communicate information to/from private sector
Accurate and timely infrastructure status (utilities, roads, mass
transit)
Guidance for employee safety and business continuity
• Access and coordinate private sector resources
Food/water, supplies, facilities, trucks, technology, etc.
– Need for representatives at multiple EOCs
• Operational Areas (county): information and resource
provision/permission
• Coastal Region EOC (REOC): infrastructure info and resource deployment
• State Operations Center (SOC): resource procurement
Bay Area EOC Private Sector Reps
Federal AgenciesFederal Agencies
State Operations
Center (SOC)
State Operations
Center (SOC) Companies w/Statewide Operations
Companies w/Statewide Operations
EventRequire-ments
EventRequire-ments
County (Operational Area)
EOCs
County (Operational Area)
EOCs
Coastal Region(REOC)
Coastal Region(REOC)
State AgenciesState Agencies
City EOCsCity EOCs
Companies with
Concentrated Operations
Companies with
Concentrated Operations
Local Business
Organizations
Local Business
Organizations
Utilities (UOC) & Business
(BOC)
Utilities (UOC) & Business
(BOC)
Private Sector Reps
Private Sector Reps
Business Networks
(BARCfirst, CRA, BRMA,
ACP, BOMA-SF, CGA)
Business Networks
(BARCfirst, CRA, BRMA,
ACP, BOMA-SF, CGA)
What to Expect as a Private Sector Representative
Task Suggested Actions
Arrival/set-up Report into Liaison Officer or whoever activated you. Set up computer and phone. Report to CommTeam with your contact info. Start an Activity Log which helps next shift.
Send Situation Report each shift
Get briefing from Liaison Officer or Section Chief. Obtain EOC’s most recent SitRep or fill out template SitRep. Include utility status and road closure info. If public health risk, ask for workplace safety guidance. Ask for impacted zip codes link from GIS in Planning Section. Filter law enforcement sensitive info and confidential info (like company names). Monitor social media.Send a SitRep each shift to CommTeam.
Introduce yourself Meet Logistics Chief and team. Meet American Red Cross, CARD/CADRE/ CalVolunteers, and utility representatives.
Resource request From Logistics Section. Log contact info, mission #, delivery address and rationale. Send to CommTeam. Follow up later with CommTeam if no response.
Resource donation Log donor contact info, location, availability, and transportation needs/ETA. Report to Logistics Team and Donations Mgt .
Resource deployment Ask Operations Section for road closures (county transportation or CalTrans/CHP) and send to resource provider or donor.
Organize conference call Probably starting day 2. Talk to Liaison Officer, may need to ask PIO or JIC. Send dial-in info to CommTeam.
Private Sector Resources
Resource Suggested Provider or Donor
Bottled water, food California Grocers Association rep in SOC Business Operations Center (BOC) can access Safeway, Whole Foods, CostCo, independent grocers, food suppliers and bottlers like Nestle Water. Safeway also reachable via CRA.
Supplies (hardware, clothing)
SOC BOC coordinates with CalEMA MOU partners including Target, WalMart, Home Depot, Lowe’s, Grainger, and Gap.Pet supplies from Petco Foundation (excluding livestock)
Pharmaceuticals Direct Relief International thru SOC BOC. McKesson via CRA or BRMA. 3M (N95 respirators) thru CRA. RX Response thru Pharma industry association in Wash DC.
Generators Small generators from Home Depot, Lowe’s, WalMart via SOC BOCLarge generators from SOC Utilities Operations Center (UOC)Movie studios in Los Angeles (thru HSAC or LAEPF) will loan generators.
Mobile ATMs, banking
BARCfirst/SoCalFirst, or Bank of America and Wells Fargo via SOC BOC or CRA.
WiFi Internet, PCs & servers, Geo-mapping
Cisco Systems Tactical Operations (TacOps) [email protected] (919) 392-4646. Intel thru CRA can provide PCs and servers for shelters. Google via CRA can provide geo-mapping support.
Cell phones, Telecommunications
Disposable cell phones from Target, WalMart thru SOC BOC. Wireless cell providers (ATT, Verizon, Sprint) thru SOC Utilities Operations Center (UOC).
Transportation or warehousing
UPS and FedEx thru SOC BOC and CRA, ConWay thru CRAAmerican Logistics Aid Network (ALAN) thru CRASmall shuttle bus vendor list via Metropolitan Transportation Commission (MTC)
Fuel SOC Utilities Operations Center (UOC) works with California Energy Commission and refiners. Chevron via UOC, CRA or BRMA. Other refiners via UOC.
CalEMA Business Operations Center (BOC)
Goal to Facilitate• Economic resiliency: business continuity and
recovery• Community assistance and donations
Communicate with Private Sector• Situational awareness: accurate and timely
infrastructure information• Guidance for employee safety
Access Private Sector Resources• Interface with CalEMA MOU partners• Food/water, supplies, transportation, technology• Facilitate deployment
Concept Validated in 2007 SoCal Wildfires Golden Guardian Exercises Activation Guide
CA Good Samaritan Law
Covers Businesses and Non-Profits AB2796 (Nava) signed by Governor in 2008
CalEMA Web Registration Required
Donor Must Reasonably Determine Compliance with federal and state safety and
licensing regulations
Goods not altered or misbranded; medicine
unopened
Resources provided to victims at no cost and no
expectation of reimbursement
Protection from Civil Liability for Death,
Injury, Illness or Other Damage Declared state of war, state of emergency, or
state of local emergency
Includes facilities used as dispensaries
Exercises covered as “emergency medical
services training program” S1799.100
15
Private Sector Liaison in the REOC Situation Requires:
• Quick thinking and action
• Understanding of business
partnerships & organizations
• Clear communication channels
• Relationships pre-established
• Familiarity with EOC processes
and protocols
Challenges:• Understanding Role• Tremendous media attention• Rapidly changing intelligence • Conflicting information
Private Sector Rep Attributes
Remember:• Bring laptop, dress comfortably• Filter proprietary or security info• Not replacing OpArea’s vendor list• No selling!
Agenda
Golden Guardian 2013 Scenario
SEMS, ICS 100/200/700
Bay Area EOC Private Sector Rep Network
What to Expect and Resources
CRAEN
Lessons from Activations and Exercises
Q&A
CRA Emergency Network (CRAEN)
Bay Area Cross-Sector Partners in Preparedness (BACSPP)– American Red Cross Bay Area – State and local public health – CRA, education and others
Cross-Sector Collaboration Tool– Situational awareness: situation
reports, public health guidance– Contact management– Benchmarking: sharing policies– Facilitate resource sharing/donations
among non-profit CBOs and businesses
– Cross-sector problem solving
Mobile App
Trainings
EOC Liaisons Group Webpage
• Documents• Position description• Activity log• Operational guidelines• After-Action reports (Silver
Sentinel, Iowa floods)• Good Samaritan law
AB2796
• Links• Online ICS 100, 200, 700,
800
• Discussion Forum• Collaborate on
improvements• Post EOC training
schedules? www.CAresiliency.org/group/eoc
SoCal Wildfires Oct. 07
Largest Evacuation in State
History– Over 500,000 evacuated
– 20,000 in 45 shelters
Private Sector Reps Activated– State Operations Center (SOC): Calif.
Grocers Assoc. and BENS Bay Area
– Southern Region EOC (REOC) &
FEMA JFO: HSAC-BENS
Coordinated Private Resources– Bottled water (>300k bottles), food,
clothing, cots (30k)
– Primarily in-kind donations
• Better Visibility on Resource Needs• Need liaison in affected county’s EOC
• Direct link with Red Cross and other organizations
• Aidmatrix?
• Operational Integration in EOCs• Define roles and procedures of liaisons
• RIMS access
Silver Sentinel – Oct 2008
First Bay Area-wide Exercise Where EOC Liaisons Activated
Hayward earthquake / 4-hour activation
Alameda, Contra Costa, Marin, CCSF, Santa Clara, REOC
Liaisons Unclear of Role/Not Comfortable
Need training and relationship building with EOCs
Resource Requests Not Tracked
Need to track resource requests (Who? How?)
Communications
From EOC liaisons to Communications Team
Communications Team inbox (Consolidate reports? How often?)
Alternate communications
Lessons: H1N1, San Bruno
H1N1 Pandemic 2009• CalEMA BOC, SF, Santa Clara
Lessons• Consolidated SitReps: CDC, CA,
local• San Francisco business call
>10k • Santa Clara Public Health
guidance for employers• Warehouse for antivirals• CalEMA: N95 respirator
shortage• School closure list• “Benchmarking” sharing HR
policies Public Health Information
Events• Cross-sector summit• Webinars
San Bruno Gas Pipeline
Explosion Sept. 2010
• CalEMA Coastal REOC
Lessons
• Google geo-mapping team
deployed to ICP
• 3M donated supplies to Local
Assistance Center
• Information sharing with SF
CARD (non-profit sector)
Lessons: Verdict/Occupy & Japan
Japan Earthquake/Tsunami
2010
• CalEMA BOC
Lessons
• Tsunami landfall in CA
• CA Public Health guidance on
radiation risk
• US Chamber BCLC SitReps
useful for companies with
Japan operations
• Donation links
Mehserle Verdict 2010,
General Strikes 2011 & 2012
• CalEMA REOC, Oakland EOC
Lessons
• SitRep with protest schedule
• Bi-directional information flow:
status of Oakland grocers and
businesses
• Filter SitReps for law
enforcement sensitive info
• Monitor social media: #OO,
#BayM1GS