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EQUITY BANK LIMITED
Your Listening, Caring Partner
Contents
Who We Are
What We Stand For; The Equity Bank Philosophy
Why We Are Here
2
About the Equity Group Largest Bank in East & Central Africa;
Market Cap: USD 1.1Bn; Total Assets: USD 1.5Bn Cross-listed on NSE and USE with over 30,000 shareholders Customer base : 6.7 Million
Uganda - 503,000 (20% market share) Kenya - 5.9 M (60% market share) Sudan- 300,000
Regional outreach - Branch network: 163, ATMs:700, POS locations:4500
Equity Bank now in: Uganda (38 branches), Kenya (126 branches), Southern Sudan (3
branches) and soon launching in Tanzania (Q3 2011), Rwanda (Q3 2011) 3
www.equitybank.co.ug
Awards and Accolades
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African Business of the Year 2009
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Best Performing Ai 100 Company In Africa-2008 & 2009
77
Sustainable Banking Award
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www.equitybank.co.ug
Most Respected Bank in East Africa
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Case study in the leading International Business Schools Harvard Stanford IESE Strathmore Columbia Lagos
Contribution to New ManagementKnowledge
10 10
June 2008
Dec 2008
Dec 2010
• Equity Bank acquires UML• Tier 3 Financial Institution• 29 Branches• 300 employees• 230,000 customers
• EBUL becomes full Commercial Bank• 25 ATMs• 29 Branches• 260,000 customers
• 470,000 customers•Extended banking hours•34 ATMs•Employer of the Year• CSR Engagements
Equity Bank Uganda;Where We Have Come From
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Fastest growing bank in Uganda (10th / 23 by profitability; May 2011) Number of customers: 503,000 Number of Employees: 570 Countrywide network of service delivery points; 38 branches, 34 ATMs, Internet/Mobile
Banking – 1 more branch opening before end 2011 6th Most Capitalized bank in Uganda; Ugx 40Bn AUM in excess of Ugx. 345Bn, with over 13,000 borrowers
Sectors served: Low income/Micro (50%), Middle income/SMEs(30%), High Net worth/Corporate (20%)
To support our continued growth, some of the local Strategic Partnerships include: National Farmers Support Associations , Market Vendors and Traders Unions Schools and Universities International Donor Agencies ,Government Ministries and Commissions Telecoms Companies and their distributors
Equity Bank Uganda;Where We Are Now
Continued Growth Is In Our DNA:Equity Bank Corporate Philosophy
Purpose “We exist to transform the lives and livelihoods of our people socially and economically by
availing them modern, inclusive financial services that maximize their opportunities”
Vision“To be the champion of the social economic prosperity of the people of Africa”
Mission Statement“We offer inclusive, customer – focused financial services that socially and economically
empower our clients and other stakeholders”
Motto
Growing Together In Trust
Positioning Statement
Your Listening, Caring Partner 13
The Reasons for Our Fast Growth
We have Affordable products and services
Provide a full range of International, Commercial Banking Solutions Deposit accounts (Savings, Current, Fixed) in UGX and Foreign Currencies Micro to Corporate Lending EB Platform connected to the VISA Network Internet Banking, Western Union, SWIFT, Mobile Banking 14
Service Local Bank Average (Ugx)
Equity Bank Uganda (Ugx)
Monthly fee (maintenance)
9,000 Free
Cash Deposit 700 Free
Counter Withdrawal 2,000 1,500
SWIFT (TT) 40,000 20,000
Internet Banking (Personal)
55,000 30,000
Min./Acc Opening bal 70,000 10,000
KasangatiKatwe
TororoLuwero
Lyantonde
Kayunga
Tirinyi
Kyengera
Bombo
Kisoro
Mbarara
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Kajjansi
Busia
Mityana
Ajdumani
Bwera
Kiboga
Rushere
Hoima
Jinja
MasindiMubende
Lira
Wandegeya
Kabale
MbaleKawemp
e
Nakulabye
New ParkOwino
Oasis Mall
Kabalagala
Kalerwe
Ndeeba
We are Accessible with countrywide branch and ATM network
The Reasons for Our Fast Growth
Convenience & Flexibility in the delivery of our Banking Solutions Open Accounts and Transfer money direct to it through International Money
Transfer Operators (e.g Bicco, Matooke House, Salabed, Mugalu, etc) 24/7 Banking via Secure Internet Banking Portal Email/SMS notification for all activity on your account (deposit, withdrawal, transfer) Extended banking hours (up to 9pm; 7 days a week)
Responsive Relationship Managers for all our Customers Dedicated Diaspora Desk for all customers abroad([email protected]) Contactable by email, phone and through Internet Banking Portal 24 hour resolution of all queries
Efficient and robust core banking system EB runs the first and only Tier - 4 data centre in East and Central Africa 16
The Reasons for Our Fast Growth
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Visit Our Booth Open Your Account today/download acc. opening forms at
www.equitybank.co.ug Apply for your VISA card and Internet Banking See some of the projects by our current customers Investment advice and options for the Diaspora Community
Your Opportunity to Join the Employer of the Year 2010 Continued growth = Greater need for talent Job to be filled today: Diaspora desk representative Opportunities in treasury dealing, HR, product development, customer
service, sales, credit appraisal, general management CVs to [email protected] Interviews from today to 30th August
Ugandan Convention 2011
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That when years turn our vision dim and gray,We shall still be seeing beauty in the tired wrinkles of our
faces.And shall take comfort out of the fact and knowledge
That when we were given the opportunity,We did all we could to empower Our People
to exploit opportunities and realisetheir full potential on the road to economic prosperity
Our Inspiration
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Creating a banking infrastructure that enables us to Grow Together
in Trust
Build a Bank big enough for our financial needs yet small enough to
Listen & Care
Nurture the Safe and Secure place for our Money
Realise our African dream – a bank owned, managed and serving
Africans and showing them a new way to economic prosperity –
“breaking the chains of poverty”.
Inviting You to Share in Our Dream
Apollo Njoroge+256 772 740 008
Diaspora Team
Joseph Musisi+256 779 899 999
Peter Kawumi+256 789 830429
Thank You
![Listening to, Engaging with and Caring for Customers with Social Storytelling - Adam Brown [Energy Digital Summit 2015]](https://img.pdfslide.net/doc/110x75/58a5e7661a28abd14d8b6f67/listening-to-engaging-with-and-caring-for-customers-with-social-storytelling.jpg)
