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01750062112 D CCDM - Service Manual 8-1
Faults
Status messages
Status display
The current status of the CCDM, including any faults that may have occurred,is shown on the status display.
The status display shows the following messages, depending on the type ofdisplay:
Status display Meaning
No display
(Green LED on)
Normal operation; no fault / no warning
< constantFunction code (see chapter "Function test")
> blinkingError code
> permanentWarning code
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Status messages Faults
8-2 CCDM - Service Manual 01750062112 D
Localizing the cause of the error
The numbers in the figure below represent the error and warning codes shownon the status display. The numbers are positioned on the diagram in such away as to make it easier to locate the source of the error. The exact position ofthe photosensors and motors referred to in the code tables can be found in thesection "Overview of sensors and actuators" in the appendix. The error codesof the photosensors (codes 60 to 89) are not included in this figure.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-3
55%
93
92
9091
96
94
95
20
13
19
2221
2
425
30
2627
47
46 4
8
414243
52
50
51
10
11
15
31323334
40
28
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Status messages Faults
8-4 CCDM - Service Manual 01750062112 D
Error codes / warning codes
Only check plug connections and only replace components when novoltage is being applied!
i
If components need to be replaced to clear a fault, please refer tothe relevant section in the chapter "Removal/Installation ofComponents".
When a component has been replaced, always synchronize thephotosensors.
After clearing a media jam, always perform a reset.
How to execute measures
Remedy Note
Synchronize thephotosensors
Press the test button and select the function code'03' (see chapter "Function Test").
Performing a RESET Press the test button and select the function code'01' (see chapter "Function Test").
Restarting thesystem
Switch the device off and back on (for details seechapter "Basic Operation" in the operating manual).
Displaying theextended error code
(EC)
Press the test button and select the function code'00' (see chapter "Function Test").The extended error code is shown on the statusdisplay as follows:
First high byte (2-3 seconds) (only in case of4-digit error code), then low byte (2-3 seconds).
For details refer to the examples on the followingpage.
Next, the two-digit error code is displayed again.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-5
Examples of the extended error code display
Error code '17' / EC '23' as anexample of a 2-digit display of error
code:
Error code '24' / EC '102' as anexample of a 4-digit display of error
code:
Error codedisplay
Call
function code '00'
Display ofEC for 2-3 s(low byte)
Automaticreturnto
errorcodedisp
lay
Error codedisplay
Call
function code '00'
Display ofEC for 2-3 s(low byte)
Automaticreturnto
errorcodedisplay
Display ofEC for 2-3 s(high byte)
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Status messages Faults
8-6 CCDM - Service Manual 01750062112 D
Error messages in the area of the head module
Code EC Meaning RemedyBoot up (electronicself-test)
Wait for the system to finish bootingup.
Boot up (afterreset)
Wait for the system to finish bootingup.
Operating systemerror, hardwareerror
Restart the CCDM.
If necessary re-load the firmware.
If the error reoccurs, replace thecontroller.
Operating systemerror, internalfirmware error
Restart the CCDM.
If the error persists, re-load thefirmware.
If the error reoccurs, replace thecontroller.
No connection todispenser module
Permanent status display:
Dispenser module 01750047708 isinstalled which may cause incidentsin the dispensing area. Replacementwith an up-to-date dispenser moduleis recommended.
Blinking status display:
Check the cable connectionbetween the dispenser moduleand the back panel.
Restart the CCDM.
Replace the dispenser module. If the error reoccurs, replace the
chassis of the CCDM.
No connection toamplifier board
Check the plug connectionsbetween amplifier and controllerboard.
If necessary re-load the firmware.
Restart the CCDM.
If the error reoccurs, replace the
controller.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-7
Code EC Meaning Remedy
No connection to
stacker board
Check the plug connection
between amplifier board andcontroller board.
Check the configuration of thecontroller.
Re-load the firmware of theCCDM.
Restart the CCDM.
If the error reoccurs, replace thedistributor transport.
Battery oncontroller boardempty
Restart the CCDM. Delete the cassette counters and
the CEX.
Perform a reset.
Restart the system
If the error reoccurs, replace thecontroller.
Deviceconfiguration ofcontroller incorrector missing
Restart the system
Load the appropriate configurationusing the product-specific testsoftware.
If the error reoccurs, reload thefirmware.
If the error cannot be eliminatedby means of the above steps,replace the controller.
Error on controller Restart the system
If necessary re-load the firmware. If the error cannot be eliminated,
replace the amplifier / controllerboard.
No firmware Restart the system
If the error persists, re-load thefirmware.
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Status messages Faults
8-8 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Check whether the CCDM (head
module and cassette module) ispushed into the device correctly(locking mechanism!) and whetherthe safety switch is correctlybridged.
Check the connection cablebetween the safety switch and theback panel.
If the red LED (DLOC) lights up,
too, reset the DLOC first, then pullthe device out and push it inagain. The device is only ready foroperation once this procedure wascarried out.
Restart the CCDM.
If the error reoccurs, replace thesafety switch.
Safety switch
active
i
After the XSA module has
been reconfigured, there is awaiting period of up to 270seconds until the CCDM isready for operation.
Retract documentsare stored in theinput/output area.
Remove the documents from theinput/output area.
Minimumconfiguration ismissing (at least 1cash-in cassette +retract cassette)
Register the cassettes using theproduct-specific software (e.g.Service Operator Panel).
Operating systemis loading new fileson the CCDMcontroller
Wait for the system to finish loadingthe firmware.
Data transfer onRS232 interface
Wait for the data transfer to finish.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-9
Code EC Meaning Remedy
The application
overloads theCCDM hardware(too many resetcommands pertime unit)
Power down the PC / the
application. Leave the CCDM switched on for
five minutes.
Power up the PC / the application.
Perform a reset.
Shutter blocked Remove any foreign matter fromthe shutter area.
Make sure the plug of the shutteris plugged in at the controller.
Perform a reset.
If the error reoccurs, replace theshutter.
Mechanical blocking / foreign matter,
Plug has not been plugged in,
Shutter is defective.
Error of the metaldetection unit
Check the plug connection on themetal detection unit.
Restart the CCDM. If the error reoccurs, replace the
dispenser module.
Module is defective or plug has not been plugged in.
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Status messages Faults
8-10 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Error on swivel
transport unit or inthe area of thebundle alignment
Swivel transport unit:
Check the home position of swiveltransport units 1 and 2.
Inspect photosensors VLS3 andVLS4.
Inspect motors VSM5 and VSM6.
Replace the dispenser module, ifnecessary.
Bundle alignment:
Check whether the bundlealignment is clear.
Inspect photosensors VLS8 andmotor VSM7.
Replace the dispenser module, ifnecessary.
Swivel transport 1 / 2 is mechanically blocked.
Home position photosensor is defective or soiled (VLS3 /
VLS4). Transport error: motor does not run properly (VSM5 /
VSM6).
Swivel transport is mechanically blocked.
Home position photosensor is defective or soiled (VLS3).
Transport error: motor does not run properly (VSM5).
or
diagnostic test triggered by operator:swivel transport 1 in dispenser module defective.
Swivel transport is mechanically blocked.
Home position photosensor is defective or soiled (VLS4).
Transport error: motor does not run properly (VSM6).
or
diagnostic test triggered by operator:swivel transport 2 in dispenser module defective.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-11
Code EC Meaning Remedy
Drive is mechanically blocked.
Home position photosensor is defective or soiled (VLS8). Transport error: motor does not run properly (VSM7).
or
diagnostic test triggered by operator: bundle width settingin dispenser module defective.
Media jam indispenser module(feed errordetected prior to
dispensing)
Remove any jammed media fromthe dispenser module's paperpath.
Perform a reset.
Check the cam disk position.
Check the dispenser module'smotors.
Restart the CCDM.
Replace the dispenser module, ifnecessary.
Paper jam in I/O transport area.
Photosensor VLS2 or VLS5 is defective or soiled.
Semi-rotary actuator motor does not run properly(VSM1).
Swivel transport is not lowered due to blocking etc.(VSM6 / VLS4).
Stacker table is not on top due to blocking or defect(VSM8 / VLS9).
or
diagnostic test triggered by operator: dispenser moduledefective.
A paper jam has occurred in the dispensing / I/O area.
Photosensor VLS2 is defective or soiled.
Motors VSM1/2/3 do not run properly.
See error c ode no. 0100for details.
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Status messages Faults
8-12 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Paper jam in I/O area -> paper feed rollers.
Photosensor VLS2 / VLS6 is defective or soiled. Transport error: motors VSM1/2/3 do not run properly.
Swivel transport is not lowered due to blocking etc.(VSM6 / VLS4).
Stacker table is not on top due to blocking or defect(VSM8 / VLS9).
Swivel transport 2 is defective (VSM1).
Clock wheel in swivel transport (VLS5) is defective orsoiled.
Dispensing comb is blocked.
A paper jam has occurred in the paper path betweenstacker and I/O transport, or paper is too long.
Photosensor VLS2 is defective or soiled.
Transport errors: motors (RSM1 / VSM1 / VSM2)do not run properly.
Incorrect cam disk position caused by jam or defect:Transport rollers should plunge through stacker table I/O
transport (VSM8 / VLS9). Swivel transport 2 is not on top due to blocking etc.
(VSM6 / VLS4).
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Faults Status messages
01750062112 D CCDM - Service Manual 8-13
Code EC Meaning Remedy
Paper jam detected
during separationprocess.
Check paper path in dispenser
module. Clean the photosensors in the
dispensing area of the dispensermodule.
Carry out a photosensoradjustment / initialization.
Reset the photosensors to thedefault values, if necessary.
Check the dispenser module's
motors, if necessary. Restart the system
Replace the dispenser module, ifnecessary.
Foreign objects or dirt detected at VLS6 or VLS7 prior todispensing process.
A paper jam has occurred in the paper feed roller area,or paper is too long.
Photosensor VLS6 is defective or soiled.
Transport error: motors VSM2/3/4 do not run properly.
Paper jam in paper feed roller area -> intermediatetransport.
Photosensor VLS7 is defective or soiled
Transport error: motors VSM2/3/4 do not run properly.
A paper jam has occurred in the intermediate transportand possibly also in the alignment station.
Photosensor VLS7 is defective or soiled.
Motors VSM2/3/4 do not run properly. Motor ASM1 of alignment station does not run properly.
A paper jam has occurred in the dispensing area.
Photosensor VLS6 is defective or soiled.
Motors VSM1/2/3/4 do not run properly.
See error c ode no. 0105for details.
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Status messages Faults
8-14 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Paper jam in dispensing area or intermediate transport.
Paper too long. Photosensor VLS6 is defective or soiled.
Motors VSM2/3/4 do not run properly.
See error c ode no . 0103for details.
See error c ode no . 0105for details.
Document jam in intermediate transport or at entrance toalignment station.
Paper jam detected
during separationprocess.
Remove the media jam in the
dispenser module and reset the D-Loc using the product-specificsoftware.
Restart the system
Carry out a photosensoradjustment / initialization.
Replace the dispenser module, ifnecessary.
Media jam in front of VLS2 during bundle output from
intermediate transport to I/O boxMedia jam under the VLS6 during bundle output fromintermediate transport to I/O box
Media jam in front of VLS6 during bundle output fromintermediate transport to I/O box.
Media jam in front of VLS12 during bundle output fromintermediate transport to I/O box.
Media jam in front of VLS2 during bundle output fromintermediate transport to I/O box.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-15
Code EC Meaning Remedy
Error of hall
sensors
Check the plug connection on the
dispenser's board (bottom ofdispenser module).
Restart the system
Replace the dispenser module, ifnecessary.
Hall sensor element 1 is defective or plug is not pluggedin.
Soiled roller, or paper remaining in roller.
Hall sensor element 2 is defective or plug is not plugged
in.
Soiled roller, or paper remaining in roller.
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Status messages Faults
8-16 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Media jam in reject
transport area
0116, 0180, 0182
Remove any jammed mediabetween the reject transport andthe dispenser module.
Make sure the rocker isassembled in the correct positionin relation to the axis inside thedispenser module (dispensermodule has to be removed for thispurpose).
Check the motors of the dispensermodule and the reject transport.
Restart the CCDM.
Replace the dispenser moduleand/or the reject transport.
0171:
Remove any jammed mediabetween the reject transport andthe dispenser module or in the
reject module. Check whether the belt of the
reject transport is laying on thecenter of the guiding rollers.
Restart the CCDM.
Replace the dispenser moduleand/or the reject transport.
Paper jam in reject path.
Mechanical initialization of cam disk not correct due to
blocking.
Mechanical initialization of swivel transport 2 not correct.
Photosensor VLS6 / VLS2 is defective or soiled.
Dispensing motors VSM2/3 do not run properly.
Media jam stacker => I/O transport
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Faults Status messages
01750062112 D CCDM - Service Manual 8-17
Code EC Meaning Remedy
A paper jam has occurred in the paper path between
stacker and I/O transport. Photosensor VLS6 is defective or soiled.
Transport errors: motors (RSM1 / VSM1) do not runproperly.
Incorrect cam disk position caused by jam or defect: I/Ostacker should be lowered to ensure free reject path(VSM8 / VLS9).
Swivel transport 2 is not on top due to blocking etc.(VSM6 / VLS4).
Media jam found in front of VLS12 during reject boxclearing => I/O box.
Error of the camdisk
Restart the CCDM.
Check the cam disk position(release).
Replace the dispenser module, ifnecessary.
Drive is mechanically blocked.
Home position photosensor is defective or soiled (VLS9).
Transport error: motor does not run properly (VSM8).
or
diagnostic test triggered by operator: cam disk indispenser module defective.
Drive is mechanically blocked.
Home position photosensor is defective or soiled (VLS9).
Transport error: motor does not run properly (VSM8).
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Status messages Faults
8-18 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Media jam in front
of or in thealignment station
Clear the media jam in the
alignment station Check the photosensors and the
motors in the alignment station.
Carry out a photosensoradjustment / initialization.
Perform a reset
Replace the alignment station, ifnecessary.
Document in front of ASL1 or ALS1 is defective (keeps
detecting document) -> motor AMS1 possibly defective asa result of which document is not removed from position infront of ASL1.
or diagnostic test triggered by operator: alignment stationdefective.
Document jam between alignment station and sensormodule or in AMG1 deflector.
No document jam. However, document transport causedproblems (too much slippage or too much friction).
Check transport path 'Intermediate Transport Exit' 'Alignment Station' 'Sensor Transport Entrance'.
Document jam in the alignment drum(document remains in drum).
Document jam in front of ALS1 during transport ofdocument in the alignment drum
Media jam in front of ALS1 during transport of media fromalignment drum -> check transport path through drum.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-19
Code EC Meaning Remedy
Error magnetic
character reader
Check the plug connection with
the magnetic character reader. Restart the CCDM.
Replace the magnetic characterreader, if necessary.
ADDMASTER electronic is defective or not properlyconnected.
Error on check /cash reader
Restart the CCDM.
Restart the system
If necessary, reload check / cashreader firmware.
If necessary, reload Firewirefirmware (for check & cashconfiguration).
If the error reoccurs even after theabove steps have been taken,replace the check / cash reader.
Only relevant for check processing:
Check if the firewire cable is connected to the PC andthe BEB module.
Check the PC's Firewire card.
BEB module is defective.
External light incheck / cashreader
Check whether light is falling onthe check / cash reader.
Clean the scanner lines of thecheck / cash reader.
Carry out a photosensor
adjustment / initialization. Restart the system
External light in check / cash reader
Banknote level detected (light level too high due tosoiled roller or document remaining under the reader).
Transport pulse missing or outside of admissibletolerance.
Banknote level detected (light level too high due tosoiled roller or document remaining under the reader).
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Status messages Faults
8-20 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Communications
problems withcheck / cashreader
Re-load the firmware of the check /
cash reader. Check and update the banknote
table.
Re-load the currency data.
Re-load the firmware.
Restart the CCDM.
Restart the system
Replace the check / cash reader, ifnecessary.
BEB firmware error.
BEB communication error ->control logic RS232 data transfer problems.
BEB data error ->configuration data faulty / corrupt.
BEB note table configuration not Ok.
BEB firmware error.
BEB syntax - context error ->
control logic RS232 data transfer problems.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-21
Code EC Meaning Remedy
Communication
problems (time-out)(RS232 interface )with check / cashreader
Re-load the check / cash reader's
firmware, the CCDM's firmwareand/or the Firewire firmware.
Restart the system
Replace the check / cash readerand / or the back panel incl.storage and sensor transport(logic error).
No connection between RS232 interface and BEBinterface:
Sensor transport not mounted or not properly connected. 'Back panel board' connector has interrupted
communication with sensor transport during operation.
Module does not reply within specified time limit.
Communication errors from BEB to RS232 interface:
BEB module not mounted or not properly connected toback panel.
BEB firmware and CCDM firmware not compatible.
Communication errors RS232 interface with BEB module:BEB module not mounted or not properly connected toback panel.Communication with sensor transport interrupted duringoperation.Module does not reply within specified time limit.
BEB module not mounted or not properly connected toback panel.
BEB firmware and CCDM firmware not compatible.
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Status messages Faults
8-22 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Media jam in
sensor transport
Clear the media jam in the sensor
transport In particular, check thearea of the 3-way deflector.
Diagnostic test triggered by operator: sensor transportdefective.
Document deflecting unit in alignment station is notfunctioning; blocked.
Photosensor SLS3 is defective or soiled
The three-way deflector has returned a document to thealignment module during transport from escrow unit to
cassettes or reject tray.Document jam in entrance area of sensor transport:
Clear the media jam in the area of the MIC reader and upto the entry of the sensor transport. If the error occursfrequently, replace the MIC reader.
Only until version 11xx!
Slippage during transport of documents from ALS1alignment to BEB sensor, or BEB sensor documentmessage issued at the wrong time, so that the document
message can no longer be allocated to a specificdocument.
Note could not be identified due to various reasons (eventmessage from BEB sensor during banknote processing).
Deflector in wrong position.
Jam between sensor transport (paper deflecting units) andin front of RLS1.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-23
Code EC Meaning Remedy
Media jam in
sensor transport
Clear the media jam in the sensor
transport In particular, check thearea of the 3-way deflector.
Check functioning of deflectors insensor transport unit.
Restart the CCDM.
If the deflectors cannot beaddressed correctly, replace theback panel including deposittransport and sensor transport, if
necessary (logic error).Document jam between ALS1 and SLS1.
Malfunction of three-way deflector (during transport fromalignment station).
Malfunction of three-way deflector (during transport fromthe escrow unit).
Document jam in area SLS1-> document deflecting units ->escrow unit / reject transport.
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Status messages Faults
8-24 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
&
Media jam in
sensor transport
Clear the media jam between
sensor and deposit transport. Restart the CCDM.
Check functioning of deflectorsand motors in sensor transportunit.
If the deflectors cannot beaddressed correctly, replace theback panel including deposittransport and sensor transport, if
necessary (logic error). Media jam in sensor transport unit at three-way
deflector.
SSM2 motor defective / not connected.
SSM2 sensor defective / not connected.
or
diagnostic test triggered by operator:3-way deflector (SSM2) in sensor transport defective.
Media jam in sensor transport unit at reject deflector.
SSM3 motor defective / not connected.
SLS4 sensor defective / not connected.
or
diagnostic test triggered by operator:reject deflector (SSM3) in sensor transport defective.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-25
Code EC Meaning Remedy
Document jam
between sensortransport and rejecttransport
Clear the jam between sensor and
reject transport. Perform a reset.
Document jam between sensor transport and cassettes /reject transport under RSL1 sensor.
Document too short (smaller than 25 mm (0.98")).
Jam between sensor transport (paper deflecting units) andbehind RLS1.
Initialization error
of reject transport
Check the reject transport's plug
connection. To check it firstremove the check / cash reader.
Check the basic position of shaft /axis and the screw in the rejecttransport unit.
Restart the CCDM.
Replace the reject transport, ifnecessary.
Drive is mechanically blocked.
Home position photosensor is defective or soiled(RLS3).
Transport error: motor does not run properly (RSM2).
or
Diagnostic test triggered by operator: reject transportdefective.
Document jambetween sensor
transport andstorage / rejecttransport
Clear the media jam betweensensor and storage or reject
transport. Restart the CCDM.
Document jam between sensor transport and cassettes /reject transport under RSL1 sensor.
Banknote does not quit RLS1 photosensor using specifiedpath and tolerance.RLS1.
After passing RLS1, the banknote does not reach KLS2 tocassette module using specified path and tolerance.
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Status messages Faults
8-26 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Document jam at
the escrow unit
Perform a reset.
Clear the media jam in the escrowarea.
Replace the drum module, ifnecessary.
Document jam at escrow unit ELS1 or
Diagnostic test triggered by operator: escrow unit defective.
Malfunction of deflector.
Document has over 2 cm transport slippage / document isjammed under ELS1.
During unwinding one document is missing due to externalintervention.
Jam during unwinding; distance is greater than twice themaximum length of banknotes.
Drive blocked, ESM1 motor not connected, motor logicdefective, ELS3 fails to detect beginning of tape.
Escrow error: A media jam with subsequent initializationhas caused documents to be shifted behind the last
reachable position on the SCROW drum and can only beremoved manually.
CAUTION: Do not turn the ESCROW furth er than the
last vis ib le note/check, as the ESROW wil l oth erwise be
destroyed!
Remove the documents in the ESCROW and reset theD-Loc.
Restart the CCDM.
Carry out a photosensor adjustment / initialization.
Replace the dispenser module, if necessary.Banknote from escrow unit does not reach RLS1
&
Escrow tapedefective
Check the tape of the escrow unit.
Perform a reset.
Replace the escrow unit.
Torn band or full drum; tape no longer under ELS2.
Band torn; tape no longer under ELS2.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-27
Error messages of photosensors
i Photosensors VLS7, ALS1 and SLS3 can only be checked when theCCDM components are closed.
Code EC Meaning Remedy
Error photosensorin dispenser
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace thedispenser.
Blinking: VLS10 out of service
Constant: VLS10 in dispenser soiled
Blinking: VLS1 out of service
Constant: VLS1 in dispenser soiled
Blinking: VLS7 out of service
Constant: VLS7 in dispenser soiled
Blinking: VLS2 out of service
Constant: VLS2 in dispenser soiled
Blinking: VLS12 out of service
Constant: VLS12 in dispenser soiled
Blinking: VLS6 out of service
Constant: VLS6 in dispenser soiled
Blinking: VLS11 out of service
Constant: VLS11 soiled
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Status messages Faults
8-28 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Error photosensor
in alignment station
If you can get to the photosensor, try
to clean it. Check the photosensor using
KDIAG.
Synchronize the photosensors.
If the error persists, replace thealignment station.
Blinking: ALS3 out of service
Constant: ALS3 soiled
Blinking: ALS4 out of service
Constant: ALS4 soiled
Blinking: ALS2 out of service
Constant: ALS2 soiled
Blinking: ALS1 out of service
Constant: ALS1 soiled
First check whether the cover of the alignment station isclosed properly.
Magnetic characterreader not closed:
Blinking: SLS3 outof service
Constant: SLS3soiled
First check whether the magneticcharacter reader is closed properly.
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace themagnetic character reader.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-29
Code EC Meaning Remedy
Error at
photosensor SLS1:Blinking: SLS1 outof service
Constant: SLS1soiled
If you can get to the photosensor, try
to clean it. Check the photosensor using
KDIAG.
Synchronize the photosensors.
If the error persists replace the backpanel incl. sensor and storagetransport.
Error atphotosensor ELS1:
Blinking: ELS1 outof service
Constant: ELS1soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace theescrow.
Error atphotosensor ELS5:
Blinking: ELS5 outof service
Constant: ELS5soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace theescrow.
Error atphotosensor RLS1:
Blinking: RLS1 outof service
Constant: RLS1
soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists replace the backpanel incl. sensor and storagetransport.
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Status messages Faults
8-30 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Error at
photosensor RLS2:Blinking: RLS2 outof service
Constant: RLS2soiled
If you can get to the photosensor, try
to clean it. Check the photosensor using
KDIAG.
Synchronize the photosensors.
If the error persists, replace thereject transport.
Error atphotosensor KLS2:
Blinking: KLS2 out
of serviceConstant: KLS2soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor using
KDIAG. Synchronize the photosensors.
If the error persists, replace thecassette module.
Error atphotosensor KLS3:
Blinking: KLS3 outof service
Constant: KLS3soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace thecassette module.
Error atphotosensor KLS8:
Blinking: KLS8 outof service
Constant: KLS8soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace the
cassette module.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-31
Code EC Meaning Remedy
Error at
photosensorKLS11:
Blinking: KLS11 outof service
Constant: KLS11soiled
If you can get to the photosensor, try
to clean it. Check the photosensor using
KDIAG.
Synchronize the photosensors.
If the error persists, replace thecassette module and/or cassette 1.
Error atphotosensorKLS1_5:
Blinking: KLS1_5out of service
Constant: KLS1_5soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor using
KDIAG. Synchronize the photosensors.
If the error persists, replace thecassette module and/or cassette 1.
Error atphotosensorKLS2_5:
Blinking: KLS2_5out of service
Constant: KLS2_5soiled
If you can get to the photosensor, tryto clean it.
Check the photosensor usingKDIAG.
Synchronize the photosensors.
If the error persists, replace thecassette module and/or cassette 1.
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Status messages Faults
8-32 CCDM - Service Manual 01750062112 D
Error messages in the cassette module section
Code EC Meaning RemedyDeflector in sensortransport has wrongposition.
Clear the media jam betweentransfer transport and cassettemodule.
Remove the media jam in thecassette module - retract /banknote / check cassette(cassettes have to signed onagain).
Restart the system Replace the cassette module, if
necessary.
Deflector in sensor transport has wrong position.
or
Diagnostic test triggered by operator: cassette moduledefective.
Banknote does not quit KLS2 photosensor near moduleentrance using specified path + tolerance.
Banknote detected near module entrance (KLS2) does notreach KLS3 to retract cassette using specified path +tolerance.
Banknote detected near module entrance (KLS2) does notreach KLS8 to cassette 1 using specified path + tolerance.
Banknote detected near module entrance (KLS2) does notreach KLS11 to cassette 2 using specified path +tolerance.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-33
Code EC Meaning Remedy
Incorrect position of
deflector incassette module
Check position of deflector in
cassette module. Check function of deflector in
cassette module.
Perform a reset.
Restart the system
Replace the cassette module, ifnecessary.
There is some paper left inside the deflector.
Motor not connected.
Hybrid photosensor before reset is defective.
or
diagnostic test triggered by operator:deflector (KSM5) in cassette module defective.
Deflector (cassette 1 / cassette 2) is not functioningor
diagnostic test triggered by operator:deflector (KSMx) in cassette module defective.
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Status messages Faults
8-34 CCDM - Service Manual 01750062112 D
Code EC Meaning Remedy
Incorrect position of
deflector incassette module
Remove the media jam in the
direction of cassette 1 (standard -check cassette).
Restart the system
Replace the cassette module, ifnecessary.
Incorrect position of deflector in cassette module
Banknote does not quit KLS8 photosensor near entrance tocassette 1 using specified path + tolerance.
Error in cassette 1 Permanent status display:
Remove the cassette 1 and emptyit.
Blinking status display:
Check proper fit of cassette 1 andre-insert cassette 1 properly, ifnecessary.
Check the plug connection
between the controller and thecassette module.
Restart the CCDM.
Replace cassette 1 or replace theentire cassette module, ifnecessary.
Stacker logic not connected (plug X1).
Stacker wheel in banknote cassette / check cassetteblocked.
Banknote cassette / check cassette is not fully inserted(magnet on stacker wheel does not trigger hall sensor).
Belt between stepper motor and stacker wheel has comeoff / is torn.
Home position magnet on stacker wheel is missing / hasfallen off.
Hall sensor is defective / not connected.
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Faults Status messages
01750062112 D CCDM - Service Manual 8-35
Code EC Meaning Remedy
Incorrect position of
deflector incassette module
Clear the media jam in the
direction of cassette 2 (cash box). Restart the system
Replace the cassette module, ifnecessary.
Incorrect position of deflector in cassette module
Banknote does not quit KLS11 photosensor near entranceto cassette 2 using specified path + tolerance.
Error in cassette 2 Permanent status display:
Remove the cassette 2 and emptyit.
Blinking status display:
Check proper fit of cassette 2 andre-insert cassette 2 properly, ifnecessary.
Check the plug connectionbetween the controller and the
cassette module. Restart the system
Replace cassette 2 or replace theentire cassette module, ifnecessary.
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-37
Sensors and actuators
Description of sensors / actuators
Structure of brief designations
These elements are named in accordance with the following principle:
Position 1: Functional unit or functionPositions 2 to 3: Element typePositions 4 to 5: Sequential number of the element
Example: KHS10 Designation of the 10th Hall sensor in the cassette module
Exception:For the deflectors in the transport paths taken by the media, there is noencoding of functions or functional units. Instead, they are designated by asequential number (e.g. W1).
Abbreviations for functional units or functions
Abbreviation Meaning
A Alignment
D Print
E Escrow (storage on a drum)
K Cassette module
R Reject transport unit
S Sensor
V Dispenser module
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Sensors and actuators Faults
8-38 CCDM - Service Manual 01750062112 D
Abbreviation for element types
Abbreviation MeaningCE Scan line
HS Hall sensor
LS Photosensor; The technical variant is not distinguished inthe abbreviation, but it can precede the designation in textform. Example: Hybrid photosensor KLS8
MG Electromagnet
MS Microswitch
SM Stepper motor
UDS Ultrasound sensor for double dispensing
W Deflector
Overview of sensors and actuators
The following illustrations provide an overview of the CCDM sensor andactuator positions. The meaning of each of the sensors / actuators aredescribed in the following sections.
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-39
CCDM head module
Chassis II and VM2
A
B
C
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Sensors and actuators Faults
8-40 CCDM - Service Manual 01750062112 D
A
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-41
B
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Sensors and actuators Faults
8-42 CCDM - Service Manual 01750062112 D
C
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Sensors and actuators Faults
8-44 CCDM - Service Manual 01750062112 D
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-45
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Sensors and actuators Faults
8-46 CCDM - Service Manual 01750062112 D
CCDM cassette module
Cassette module for plastic cassettes
KSM 2
W 4
KSM 4KSM 5
KSM 7KSM 6
W 5KLS 6
KSM 3KLS 8
KLS 5KLS 10
KLS 1_4
KLS 1_2
KLS 1_1
KSM 1
KLS 1_5
KLS 1_3
KDC 1
KLS 4
KLS 2_5
KLS 2_4
KLS 2_2
KLS 2_1
KSM 2
KDC 2
KLS 2_3
12
3
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-47
Cassette module ProCash 3100(xe)
Cassette2
Cassette1
Safetyswitch
Controller
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Sensors and actuators Faults
8-48 CCDM - Service Manual 01750062112 D
Shutter
Sensor Function
LS1 Shaft in the positions 'Open' and 'Closed'.LS1,LS2
LS2 Partly open and in combination with the hybridphotosensor LS1 it detects which of the two possiblefinal positions has been reached.
LS3 Checks if flap is closed.
i
You will find more detailed descriptions in the respective systemmanuals.
Dispenser module
Actuator Function
VMG1 Retaining shaft magnet;presses retaining shaft against the counterrotation shaft
VMS1 Sender coil for metal detection
VMS2 Receiver coil for metal detection
VSM1 Stepper motor input/output transport; drives the transport rollersin swivel transport unit 1 and the transport belt in swiveltransport unit 2.
VSM2 Stepper motor for driving transport rollers;transport roller shaft / pressure shaft
VSM3 Stepper motor for driving the counterrotation shaft
VSM4 Stepper motor for driving the transport belts in the intermediate
transport;the motor is located on the chassis behind the motor RSM2 ofthe reject transport unit.
VSM5 Stepper motor for lowering/raising the hinged drive unit 1
VSM6 Stepper motor for lowering/raising the hinged drive unit 2
VSM7 Stepper motor for width setting
VSM8 Stepper motor for driving the hinged mechanism of thecounterrotation shaft and activating the pinch rollers forseparation
VSM9 Stepper motor for the lower bundle transport unit
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-49
Sensor Function
UDS Ultrasound sensor for double document
VHS1 Hall sensor foreign object detector (operator side)VHS2 Hall sensor foreign object detector (rear panel side)
VLS1 Photosensor bundle input/bundle output
VLS2 Photosensor between input/output transport for separator unit('Detection of last medium')
VLS3 Hybrid photosensor for monitoring lowering of hinged drive unit1; 'Home position sensor'
VLS4 Hybrid photosensor for monitoring lowering of hinged drive unit
2; 'Home position sensor'VLS5 Hybrid photosensor for timing disk in hinged drive unit 2
VLS6 Photosensor, empty dispensing sensor (LAM)
VLS7 Photosensor 'medium in intermediate transport'
VLS8 Hybrid photosensor for width setting; 'Home position sensor'
VLS9 Hybrid photosensor at cam for the motion of the counterrotationshaft'Home position sensor'
VLS10 Photosensor in input / output unit for controlling removal
VLS11 Photosensor in input / output unit for controlling insertion andremoval
VLS12 Photosensor for monitoring documents in the input/output area
VLS13,VLS14
Photosensors for monitoring document edges in theinput/output area
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Sensors and actuators Faults
8-50 CCDM - Service Manual 01750062112 D
Alignment station
Actuator Function
AMG1 Electrical solenoid plunger for deflector 1
ASM1 Stepper motor for driving transport rollers
ASM2 Stepper motor for driving alignment rollers
Sensor Function
ALS1 1st photosensor for recognizing a medium in the transport path
ALS2 1st photosensor with slit stop for monitoring the alignment ofchecks on the surface of the drum
ALS3 2nd photosensor with slit stop for monitoring the alignment ofchecks on the surface of the drum
ALS4 2nd photosensor for recognizing a medium in the transport path
Deflector Function
W1 Deflector check alignment/further transport
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-51
Magnetic ink character reader
Actuator Function
SMG1 Electric lifting magnet for raising the magnetic head assemblywhen banknotes pass.
Sensor Function
SMIC Magnetic read head and permanent magnetic head forpremagnetization
SLS3 Photosensor for magnetic read head
Check / cash reader
Sensor Function
CCE1 Scanner line for the bottom of the medium
CCE2 Scanner line for the top side of the medium
Sensor / deposit transport
Actuator Function
SSM1 Stepper motor for driving the transport rollers and belts in themagnetic character reader, check/cash reader and sensortransport
SSM2 Stepper motor for controlling deflector W2SSM3 Stepper motor for controlling deflector W3
VSM4 Stepper motor for driving the transport belt in intermediatransport
KSM1 Stepper motor for driving the transport belt in deposit transport
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Sensors and actuators Faults
8-52 CCDM - Service Manual 01750062112 D
Sensor Function
SLS1 Photosensor for recognizing a medium in sensor transport
RLS1 Photosensor for recognizing a medium between the sensortransport and storage or reject transport;beginning and end detector for entering and exiting medium
DLS1 only chassis P: Photosensor for recognizing a medium betweenthe sensor transport and storage or reject transport. Thisphotosensor is parallel to the RLS1.
SLS2 Hybrid photosensor for recognizing the position of deflector 2
SLS4 Hybrid photosensor for recognizing the position of deflector 3
Deflector Function
W2 Redirection escrow unit / reject compartment or cassettestorage
W3 Redirection reject compartment / cassette storage
Escrow unit
Actuator Function
ESM1 Drive motor escrow unit;Stepper motor inside the drum for driving the drum and the tapewinding mechanism
Sensor Function
ELS1 Beginning and end photosensor;Photosensor, beginning and end detector for entering andexiting medium
ELS2 Hybrid photosensor for monitoring the upper tape; thephotosensor serves to recognize the beginning and end of thetape or a rip in the tape.
ELS3 Hybrid photosensor for monitoring the lower tape; thephotosensor serves to recognize the beginning and end of thetape or a rip in the tape.
ELS4 Hybrid photosensor for determining the tape speed
ELS5 Photosensor; prenotification for ELS1 when documents are
unwound
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-53
Printing station
Actuator Function
DSM1 Stepper motor for ribbon transport
Print head
Sensor Function
DLS1 Reflective photosensor in front of the print head (as seen fromthe escrow unit) (only chassis II)
DLS2 Reflective photosensor behind the print head for checking printfunction (before/after) (only chassis II)
Reject transport
Actuator Function
RSM1 Stepper motor for driving the transport belt
RSM2 Stepper motor for bundling in reject compartment; for movingreject storage sideways, for lifting and lowering the belt driveand for moving the note stop.
Sensor Function
RLS1 Photosensor recognizing beginning/end of medium;Photosensor for recognizing a medium between the sensortransport and stacker or reject transport;photosensor, beginning and end detector for entering and
exiting medium
RLS2 Photosensor collecting compartment
RLS3 Hybrid photosensor for camshaft;photosensor for controlling the rotation of the camshaft'Detection of home position'
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Sensors and actuators Faults
8-54 CCDM - Service Manual 01750062112 D
Cassette module
Actuator Function
KDC1 DC motor for adjusting the plate in the cassette 1 (rightcassette)
KDC2 DC motor for adjusting the plate in the cassette 2 (left cassette)
KSM2 Stepper motor for driving the separator transport and drivingthe check/cash transfer mechanism
KSM3 Stepper motor for driving the stacking wheel in cassette 1 (rightcassette)
KSM4 Stepper motor for driving the stacking wheel in cassette 2 (leftcassette)
KSM5 Stepper motor for controlling the retract deflector and the mediadeflector
KSM6 Stepper motor for controlling the cassette 1 or cassette 2deflector
KSM7 Stepper motor for activating the counterfeit notes compartment
Sensor FunctionKHS1 Hall sensor for stacking wheel position cassette 1 (right
cassette) for monitoring the stacking wheel position (every 120)
KHS2 Hall sensor cassette 1 'Plate up'for detecting position 'Plate up'
KHS3 Hall sensor cassette 1'Plate down' for detecting position 'Plate down' (cassette full)
KHS4 Hall sensor for stacking wheel position cassette 2 (left cassette)for monitoring the stacking wheel position (every 120)
KHS5 Hall sensor cassette 2 'Plate up'for detecting position 'Plate up'
KHS6 Hall sensor cassette 2'Plate down' for detecting position 'Plate down' (cassette full)
KHS7 Hall sensor for cassette 1 (right cassette) present
KHS8 Hall sensor for retract cassette present
KHS9 Hall sensor for cassette 2 (left cassette) present
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Faults Sensors and actuators
01750062112 D CCDM - Service Manual 8-55
Sensor Function
KLS2 Photosensor in transport path at start of cassette module
KLS3 Photosensor in transport path before retract cassetteKLS4 Hybrid photosensor for detecting the retract cassette
KLS5 Hybrid photosensor for recognizing the position of deflector W4(and deflector W5)
KLS6 Hybrid photosensor for recognizing the position of deflector W5
KLS8 Photosensor in transport path before cassette 1(right cassette)
KLS9 Photosensor for monitoring the touch activation force exerted by
stack against stacking wheel 'Cash'KLS10 Hybrid photosensor for recognizing the position of the
counterfeit notes compartment
KLS11 Photosensor in transport path before cassette 2 (left cassette)
KLS12 Photosensor for monitoring the touch activation force exerted bystack against stacking wheel 'Cash'
KLS1_1 Hybrid photosensor for recognizing the stacking wheel positioncassette 1 for monitoring the stacking wheel position (every120)
KLS1_2 Hybrid photosensor in cassette 1 for detecting 'Lifting plate up'for reporting 'Lifting plate up' position.
KLS1_3 Hybrid photosensor in cassette 1 for reporting 'Cassette 1 full'.
KLS1_4 Hybrid photosensor, digital: The hybrid photosensor inside thecassette reports: The cassettecontains checks / banknotes
Sharp GP1A71A: The switch is activated by theoperator, outward optical marking(green/black) and electrically to the
system.KLS1_5 Photosensor in the plastic cassette 1 for message 'Cassette full'
KLS2_1 Hybrid photosensor for recognizing the stacking wheel positioncassette 2 for monitoring the stacking wheel position (every120)
KLS2_2 Hybrid photosensor in cassette 2 for detecting 'Lifting plate up'for reporting 'Lifting plate up' position.
KLS2_3 Hybrid photosensor in cassette 2 for reporting 'Cassette 2 full'.
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Sensors and actuators Faults
Sensor Function
KLS2_4 Hybrid photosensor, digital: The hybrid photosensor inside the
cassette reports: The cassettecontains checks / banknotes
Sharp GP1A71A: The switch is activated by theoperator, outward optical marking(green/black) and electrically to thesystem.
KLS2_5 Photosensor in the plastic cassette 2 for message 'Cassette full'
KMS1 Cassette 1:
The microswitch is located in the cassette. If the cassette is in
the device and the cassette door is opened, the switch alsoopens and reports: 'Door open'.
If the cassette is removed - plug connection interrupted -message the same as if door is opened.
KMS2 Cassette 2:
The microswitch is located in the cassette. If the cassette is inthe device and the cassette door is opened, the switch alsoopens and reports: 'Door open'.
If the cassette is removed - plug connection interrupted -
message the same as if door is opened.
Deflector Function
W4 Deflector for directing medium into the retract cassette or incassettes 1 or 2
W5 Deflector for directing medium into cassette 1 or in cassette 2
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