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    01750062112 D CCDM - Service Manual 8-1

    Faults

    Status messages

    Status display

    The current status of the CCDM, including any faults that may have occurred,is shown on the status display.

    The status display shows the following messages, depending on the type ofdisplay:

    Status display Meaning

    No display

    (Green LED on)

    Normal operation; no fault / no warning

    < constantFunction code (see chapter "Function test")

    > blinkingError code

    > permanentWarning code

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    Status messages Faults

    8-2 CCDM - Service Manual 01750062112 D

    Localizing the cause of the error

    The numbers in the figure below represent the error and warning codes shownon the status display. The numbers are positioned on the diagram in such away as to make it easier to locate the source of the error. The exact position ofthe photosensors and motors referred to in the code tables can be found in thesection "Overview of sensors and actuators" in the appendix. The error codesof the photosensors (codes 60 to 89) are not included in this figure.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-3

    55%

    93

    92

    9091

    96

    94

    95

    20

    13

    19

    2221

    2

    425

    30

    2627

    47

    46 4

    8

    414243

    52

    50

    51

    10

    11

    15

    31323334

    40

    28

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    Status messages Faults

    8-4 CCDM - Service Manual 01750062112 D

    Error codes / warning codes

    Only check plug connections and only replace components when novoltage is being applied!

    i

    If components need to be replaced to clear a fault, please refer tothe relevant section in the chapter "Removal/Installation ofComponents".

    When a component has been replaced, always synchronize thephotosensors.

    After clearing a media jam, always perform a reset.

    How to execute measures

    Remedy Note

    Synchronize thephotosensors

    Press the test button and select the function code'03' (see chapter "Function Test").

    Performing a RESET Press the test button and select the function code'01' (see chapter "Function Test").

    Restarting thesystem

    Switch the device off and back on (for details seechapter "Basic Operation" in the operating manual).

    Displaying theextended error code

    (EC)

    Press the test button and select the function code'00' (see chapter "Function Test").The extended error code is shown on the statusdisplay as follows:

    First high byte (2-3 seconds) (only in case of4-digit error code), then low byte (2-3 seconds).

    For details refer to the examples on the followingpage.

    Next, the two-digit error code is displayed again.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-5

    Examples of the extended error code display

    Error code '17' / EC '23' as anexample of a 2-digit display of error

    code:

    Error code '24' / EC '102' as anexample of a 4-digit display of error

    code:

    Error codedisplay

    Call

    function code '00'

    Display ofEC for 2-3 s(low byte)

    Automaticreturnto

    errorcodedisp

    lay

    Error codedisplay

    Call

    function code '00'

    Display ofEC for 2-3 s(low byte)

    Automaticreturnto

    errorcodedisplay

    Display ofEC for 2-3 s(high byte)

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    Status messages Faults

    8-6 CCDM - Service Manual 01750062112 D

    Error messages in the area of the head module

    Code EC Meaning RemedyBoot up (electronicself-test)

    Wait for the system to finish bootingup.

    Boot up (afterreset)

    Wait for the system to finish bootingup.

    Operating systemerror, hardwareerror

    Restart the CCDM.

    If necessary re-load the firmware.

    If the error reoccurs, replace thecontroller.

    Operating systemerror, internalfirmware error

    Restart the CCDM.

    If the error persists, re-load thefirmware.

    If the error reoccurs, replace thecontroller.

    No connection todispenser module

    Permanent status display:

    Dispenser module 01750047708 isinstalled which may cause incidentsin the dispensing area. Replacementwith an up-to-date dispenser moduleis recommended.

    Blinking status display:

    Check the cable connectionbetween the dispenser moduleand the back panel.

    Restart the CCDM.

    Replace the dispenser module. If the error reoccurs, replace the

    chassis of the CCDM.

    No connection toamplifier board

    Check the plug connectionsbetween amplifier and controllerboard.

    If necessary re-load the firmware.

    Restart the CCDM.

    If the error reoccurs, replace the

    controller.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-7

    Code EC Meaning Remedy

    No connection to

    stacker board

    Check the plug connection

    between amplifier board andcontroller board.

    Check the configuration of thecontroller.

    Re-load the firmware of theCCDM.

    Restart the CCDM.

    If the error reoccurs, replace thedistributor transport.

    Battery oncontroller boardempty

    Restart the CCDM. Delete the cassette counters and

    the CEX.

    Perform a reset.

    Restart the system

    If the error reoccurs, replace thecontroller.

    Deviceconfiguration ofcontroller incorrector missing

    Restart the system

    Load the appropriate configurationusing the product-specific testsoftware.

    If the error reoccurs, reload thefirmware.

    If the error cannot be eliminatedby means of the above steps,replace the controller.

    Error on controller Restart the system

    If necessary re-load the firmware. If the error cannot be eliminated,

    replace the amplifier / controllerboard.

    No firmware Restart the system

    If the error persists, re-load thefirmware.

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    Status messages Faults

    8-8 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Check whether the CCDM (head

    module and cassette module) ispushed into the device correctly(locking mechanism!) and whetherthe safety switch is correctlybridged.

    Check the connection cablebetween the safety switch and theback panel.

    If the red LED (DLOC) lights up,

    too, reset the DLOC first, then pullthe device out and push it inagain. The device is only ready foroperation once this procedure wascarried out.

    Restart the CCDM.

    If the error reoccurs, replace thesafety switch.

    Safety switch

    active

    i

    After the XSA module has

    been reconfigured, there is awaiting period of up to 270seconds until the CCDM isready for operation.

    Retract documentsare stored in theinput/output area.

    Remove the documents from theinput/output area.

    Minimumconfiguration ismissing (at least 1cash-in cassette +retract cassette)

    Register the cassettes using theproduct-specific software (e.g.Service Operator Panel).

    Operating systemis loading new fileson the CCDMcontroller

    Wait for the system to finish loadingthe firmware.

    Data transfer onRS232 interface

    Wait for the data transfer to finish.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-9

    Code EC Meaning Remedy

    The application

    overloads theCCDM hardware(too many resetcommands pertime unit)

    Power down the PC / the

    application. Leave the CCDM switched on for

    five minutes.

    Power up the PC / the application.

    Perform a reset.

    Shutter blocked Remove any foreign matter fromthe shutter area.

    Make sure the plug of the shutteris plugged in at the controller.

    Perform a reset.

    If the error reoccurs, replace theshutter.

    Mechanical blocking / foreign matter,

    Plug has not been plugged in,

    Shutter is defective.

    Error of the metaldetection unit

    Check the plug connection on themetal detection unit.

    Restart the CCDM. If the error reoccurs, replace the

    dispenser module.

    Module is defective or plug has not been plugged in.

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    Status messages Faults

    8-10 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Error on swivel

    transport unit or inthe area of thebundle alignment

    Swivel transport unit:

    Check the home position of swiveltransport units 1 and 2.

    Inspect photosensors VLS3 andVLS4.

    Inspect motors VSM5 and VSM6.

    Replace the dispenser module, ifnecessary.

    Bundle alignment:

    Check whether the bundlealignment is clear.

    Inspect photosensors VLS8 andmotor VSM7.

    Replace the dispenser module, ifnecessary.

    Swivel transport 1 / 2 is mechanically blocked.

    Home position photosensor is defective or soiled (VLS3 /

    VLS4). Transport error: motor does not run properly (VSM5 /

    VSM6).

    Swivel transport is mechanically blocked.

    Home position photosensor is defective or soiled (VLS3).

    Transport error: motor does not run properly (VSM5).

    or

    diagnostic test triggered by operator:swivel transport 1 in dispenser module defective.

    Swivel transport is mechanically blocked.

    Home position photosensor is defective or soiled (VLS4).

    Transport error: motor does not run properly (VSM6).

    or

    diagnostic test triggered by operator:swivel transport 2 in dispenser module defective.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-11

    Code EC Meaning Remedy

    Drive is mechanically blocked.

    Home position photosensor is defective or soiled (VLS8). Transport error: motor does not run properly (VSM7).

    or

    diagnostic test triggered by operator: bundle width settingin dispenser module defective.

    Media jam indispenser module(feed errordetected prior to

    dispensing)

    Remove any jammed media fromthe dispenser module's paperpath.

    Perform a reset.

    Check the cam disk position.

    Check the dispenser module'smotors.

    Restart the CCDM.

    Replace the dispenser module, ifnecessary.

    Paper jam in I/O transport area.

    Photosensor VLS2 or VLS5 is defective or soiled.

    Semi-rotary actuator motor does not run properly(VSM1).

    Swivel transport is not lowered due to blocking etc.(VSM6 / VLS4).

    Stacker table is not on top due to blocking or defect(VSM8 / VLS9).

    or

    diagnostic test triggered by operator: dispenser moduledefective.

    A paper jam has occurred in the dispensing / I/O area.

    Photosensor VLS2 is defective or soiled.

    Motors VSM1/2/3 do not run properly.

    See error c ode no. 0100for details.

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    Status messages Faults

    8-12 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Paper jam in I/O area -> paper feed rollers.

    Photosensor VLS2 / VLS6 is defective or soiled. Transport error: motors VSM1/2/3 do not run properly.

    Swivel transport is not lowered due to blocking etc.(VSM6 / VLS4).

    Stacker table is not on top due to blocking or defect(VSM8 / VLS9).

    Swivel transport 2 is defective (VSM1).

    Clock wheel in swivel transport (VLS5) is defective orsoiled.

    Dispensing comb is blocked.

    A paper jam has occurred in the paper path betweenstacker and I/O transport, or paper is too long.

    Photosensor VLS2 is defective or soiled.

    Transport errors: motors (RSM1 / VSM1 / VSM2)do not run properly.

    Incorrect cam disk position caused by jam or defect:Transport rollers should plunge through stacker table I/O

    transport (VSM8 / VLS9). Swivel transport 2 is not on top due to blocking etc.

    (VSM6 / VLS4).

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-13

    Code EC Meaning Remedy

    Paper jam detected

    during separationprocess.

    Check paper path in dispenser

    module. Clean the photosensors in the

    dispensing area of the dispensermodule.

    Carry out a photosensoradjustment / initialization.

    Reset the photosensors to thedefault values, if necessary.

    Check the dispenser module's

    motors, if necessary. Restart the system

    Replace the dispenser module, ifnecessary.

    Foreign objects or dirt detected at VLS6 or VLS7 prior todispensing process.

    A paper jam has occurred in the paper feed roller area,or paper is too long.

    Photosensor VLS6 is defective or soiled.

    Transport error: motors VSM2/3/4 do not run properly.

    Paper jam in paper feed roller area -> intermediatetransport.

    Photosensor VLS7 is defective or soiled

    Transport error: motors VSM2/3/4 do not run properly.

    A paper jam has occurred in the intermediate transportand possibly also in the alignment station.

    Photosensor VLS7 is defective or soiled.

    Motors VSM2/3/4 do not run properly. Motor ASM1 of alignment station does not run properly.

    A paper jam has occurred in the dispensing area.

    Photosensor VLS6 is defective or soiled.

    Motors VSM1/2/3/4 do not run properly.

    See error c ode no. 0105for details.

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    Status messages Faults

    8-14 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Paper jam in dispensing area or intermediate transport.

    Paper too long. Photosensor VLS6 is defective or soiled.

    Motors VSM2/3/4 do not run properly.

    See error c ode no . 0103for details.

    See error c ode no . 0105for details.

    Document jam in intermediate transport or at entrance toalignment station.

    Paper jam detected

    during separationprocess.

    Remove the media jam in the

    dispenser module and reset the D-Loc using the product-specificsoftware.

    Restart the system

    Carry out a photosensoradjustment / initialization.

    Replace the dispenser module, ifnecessary.

    Media jam in front of VLS2 during bundle output from

    intermediate transport to I/O boxMedia jam under the VLS6 during bundle output fromintermediate transport to I/O box

    Media jam in front of VLS6 during bundle output fromintermediate transport to I/O box.

    Media jam in front of VLS12 during bundle output fromintermediate transport to I/O box.

    Media jam in front of VLS2 during bundle output fromintermediate transport to I/O box.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-15

    Code EC Meaning Remedy

    Error of hall

    sensors

    Check the plug connection on the

    dispenser's board (bottom ofdispenser module).

    Restart the system

    Replace the dispenser module, ifnecessary.

    Hall sensor element 1 is defective or plug is not pluggedin.

    Soiled roller, or paper remaining in roller.

    Hall sensor element 2 is defective or plug is not plugged

    in.

    Soiled roller, or paper remaining in roller.

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    Status messages Faults

    8-16 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Media jam in reject

    transport area

    0116, 0180, 0182

    Remove any jammed mediabetween the reject transport andthe dispenser module.

    Make sure the rocker isassembled in the correct positionin relation to the axis inside thedispenser module (dispensermodule has to be removed for thispurpose).

    Check the motors of the dispensermodule and the reject transport.

    Restart the CCDM.

    Replace the dispenser moduleand/or the reject transport.

    0171:

    Remove any jammed mediabetween the reject transport andthe dispenser module or in the

    reject module. Check whether the belt of the

    reject transport is laying on thecenter of the guiding rollers.

    Restart the CCDM.

    Replace the dispenser moduleand/or the reject transport.

    Paper jam in reject path.

    Mechanical initialization of cam disk not correct due to

    blocking.

    Mechanical initialization of swivel transport 2 not correct.

    Photosensor VLS6 / VLS2 is defective or soiled.

    Dispensing motors VSM2/3 do not run properly.

    Media jam stacker => I/O transport

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-17

    Code EC Meaning Remedy

    A paper jam has occurred in the paper path between

    stacker and I/O transport. Photosensor VLS6 is defective or soiled.

    Transport errors: motors (RSM1 / VSM1) do not runproperly.

    Incorrect cam disk position caused by jam or defect: I/Ostacker should be lowered to ensure free reject path(VSM8 / VLS9).

    Swivel transport 2 is not on top due to blocking etc.(VSM6 / VLS4).

    Media jam found in front of VLS12 during reject boxclearing => I/O box.

    Error of the camdisk

    Restart the CCDM.

    Check the cam disk position(release).

    Replace the dispenser module, ifnecessary.

    Drive is mechanically blocked.

    Home position photosensor is defective or soiled (VLS9).

    Transport error: motor does not run properly (VSM8).

    or

    diagnostic test triggered by operator: cam disk indispenser module defective.

    Drive is mechanically blocked.

    Home position photosensor is defective or soiled (VLS9).

    Transport error: motor does not run properly (VSM8).

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    Status messages Faults

    8-18 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Media jam in front

    of or in thealignment station

    Clear the media jam in the

    alignment station Check the photosensors and the

    motors in the alignment station.

    Carry out a photosensoradjustment / initialization.

    Perform a reset

    Replace the alignment station, ifnecessary.

    Document in front of ASL1 or ALS1 is defective (keeps

    detecting document) -> motor AMS1 possibly defective asa result of which document is not removed from position infront of ASL1.

    or diagnostic test triggered by operator: alignment stationdefective.

    Document jam between alignment station and sensormodule or in AMG1 deflector.

    No document jam. However, document transport causedproblems (too much slippage or too much friction).

    Check transport path 'Intermediate Transport Exit' 'Alignment Station' 'Sensor Transport Entrance'.

    Document jam in the alignment drum(document remains in drum).

    Document jam in front of ALS1 during transport ofdocument in the alignment drum

    Media jam in front of ALS1 during transport of media fromalignment drum -> check transport path through drum.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-19

    Code EC Meaning Remedy

    Error magnetic

    character reader

    Check the plug connection with

    the magnetic character reader. Restart the CCDM.

    Replace the magnetic characterreader, if necessary.

    ADDMASTER electronic is defective or not properlyconnected.

    Error on check /cash reader

    Restart the CCDM.

    Restart the system

    If necessary, reload check / cashreader firmware.

    If necessary, reload Firewirefirmware (for check & cashconfiguration).

    If the error reoccurs even after theabove steps have been taken,replace the check / cash reader.

    Only relevant for check processing:

    Check if the firewire cable is connected to the PC andthe BEB module.

    Check the PC's Firewire card.

    BEB module is defective.

    External light incheck / cashreader

    Check whether light is falling onthe check / cash reader.

    Clean the scanner lines of thecheck / cash reader.

    Carry out a photosensor

    adjustment / initialization. Restart the system

    External light in check / cash reader

    Banknote level detected (light level too high due tosoiled roller or document remaining under the reader).

    Transport pulse missing or outside of admissibletolerance.

    Banknote level detected (light level too high due tosoiled roller or document remaining under the reader).

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    Status messages Faults

    8-20 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Communications

    problems withcheck / cashreader

    Re-load the firmware of the check /

    cash reader. Check and update the banknote

    table.

    Re-load the currency data.

    Re-load the firmware.

    Restart the CCDM.

    Restart the system

    Replace the check / cash reader, ifnecessary.

    BEB firmware error.

    BEB communication error ->control logic RS232 data transfer problems.

    BEB data error ->configuration data faulty / corrupt.

    BEB note table configuration not Ok.

    BEB firmware error.

    BEB syntax - context error ->

    control logic RS232 data transfer problems.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-21

    Code EC Meaning Remedy

    Communication

    problems (time-out)(RS232 interface )with check / cashreader

    Re-load the check / cash reader's

    firmware, the CCDM's firmwareand/or the Firewire firmware.

    Restart the system

    Replace the check / cash readerand / or the back panel incl.storage and sensor transport(logic error).

    No connection between RS232 interface and BEBinterface:

    Sensor transport not mounted or not properly connected. 'Back panel board' connector has interrupted

    communication with sensor transport during operation.

    Module does not reply within specified time limit.

    Communication errors from BEB to RS232 interface:

    BEB module not mounted or not properly connected toback panel.

    BEB firmware and CCDM firmware not compatible.

    Communication errors RS232 interface with BEB module:BEB module not mounted or not properly connected toback panel.Communication with sensor transport interrupted duringoperation.Module does not reply within specified time limit.

    BEB module not mounted or not properly connected toback panel.

    BEB firmware and CCDM firmware not compatible.

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    Status messages Faults

    8-22 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Media jam in

    sensor transport

    Clear the media jam in the sensor

    transport In particular, check thearea of the 3-way deflector.

    Diagnostic test triggered by operator: sensor transportdefective.

    Document deflecting unit in alignment station is notfunctioning; blocked.

    Photosensor SLS3 is defective or soiled

    The three-way deflector has returned a document to thealignment module during transport from escrow unit to

    cassettes or reject tray.Document jam in entrance area of sensor transport:

    Clear the media jam in the area of the MIC reader and upto the entry of the sensor transport. If the error occursfrequently, replace the MIC reader.

    Only until version 11xx!

    Slippage during transport of documents from ALS1alignment to BEB sensor, or BEB sensor documentmessage issued at the wrong time, so that the document

    message can no longer be allocated to a specificdocument.

    Note could not be identified due to various reasons (eventmessage from BEB sensor during banknote processing).

    Deflector in wrong position.

    Jam between sensor transport (paper deflecting units) andin front of RLS1.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-23

    Code EC Meaning Remedy

    Media jam in

    sensor transport

    Clear the media jam in the sensor

    transport In particular, check thearea of the 3-way deflector.

    Check functioning of deflectors insensor transport unit.

    Restart the CCDM.

    If the deflectors cannot beaddressed correctly, replace theback panel including deposittransport and sensor transport, if

    necessary (logic error).Document jam between ALS1 and SLS1.

    Malfunction of three-way deflector (during transport fromalignment station).

    Malfunction of three-way deflector (during transport fromthe escrow unit).

    Document jam in area SLS1-> document deflecting units ->escrow unit / reject transport.

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    Status messages Faults

    8-24 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    &

    Media jam in

    sensor transport

    Clear the media jam between

    sensor and deposit transport. Restart the CCDM.

    Check functioning of deflectorsand motors in sensor transportunit.

    If the deflectors cannot beaddressed correctly, replace theback panel including deposittransport and sensor transport, if

    necessary (logic error). Media jam in sensor transport unit at three-way

    deflector.

    SSM2 motor defective / not connected.

    SSM2 sensor defective / not connected.

    or

    diagnostic test triggered by operator:3-way deflector (SSM2) in sensor transport defective.

    Media jam in sensor transport unit at reject deflector.

    SSM3 motor defective / not connected.

    SLS4 sensor defective / not connected.

    or

    diagnostic test triggered by operator:reject deflector (SSM3) in sensor transport defective.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-25

    Code EC Meaning Remedy

    Document jam

    between sensortransport and rejecttransport

    Clear the jam between sensor and

    reject transport. Perform a reset.

    Document jam between sensor transport and cassettes /reject transport under RSL1 sensor.

    Document too short (smaller than 25 mm (0.98")).

    Jam between sensor transport (paper deflecting units) andbehind RLS1.

    Initialization error

    of reject transport

    Check the reject transport's plug

    connection. To check it firstremove the check / cash reader.

    Check the basic position of shaft /axis and the screw in the rejecttransport unit.

    Restart the CCDM.

    Replace the reject transport, ifnecessary.

    Drive is mechanically blocked.

    Home position photosensor is defective or soiled(RLS3).

    Transport error: motor does not run properly (RSM2).

    or

    Diagnostic test triggered by operator: reject transportdefective.

    Document jambetween sensor

    transport andstorage / rejecttransport

    Clear the media jam betweensensor and storage or reject

    transport. Restart the CCDM.

    Document jam between sensor transport and cassettes /reject transport under RSL1 sensor.

    Banknote does not quit RLS1 photosensor using specifiedpath and tolerance.RLS1.

    After passing RLS1, the banknote does not reach KLS2 tocassette module using specified path and tolerance.

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    Status messages Faults

    8-26 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Document jam at

    the escrow unit

    Perform a reset.

    Clear the media jam in the escrowarea.

    Replace the drum module, ifnecessary.

    Document jam at escrow unit ELS1 or

    Diagnostic test triggered by operator: escrow unit defective.

    Malfunction of deflector.

    Document has over 2 cm transport slippage / document isjammed under ELS1.

    During unwinding one document is missing due to externalintervention.

    Jam during unwinding; distance is greater than twice themaximum length of banknotes.

    Drive blocked, ESM1 motor not connected, motor logicdefective, ELS3 fails to detect beginning of tape.

    Escrow error: A media jam with subsequent initializationhas caused documents to be shifted behind the last

    reachable position on the SCROW drum and can only beremoved manually.

    CAUTION: Do not turn the ESCROW furth er than the

    last vis ib le note/check, as the ESROW wil l oth erwise be

    destroyed!

    Remove the documents in the ESCROW and reset theD-Loc.

    Restart the CCDM.

    Carry out a photosensor adjustment / initialization.

    Replace the dispenser module, if necessary.Banknote from escrow unit does not reach RLS1

    &

    Escrow tapedefective

    Check the tape of the escrow unit.

    Perform a reset.

    Replace the escrow unit.

    Torn band or full drum; tape no longer under ELS2.

    Band torn; tape no longer under ELS2.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-27

    Error messages of photosensors

    i Photosensors VLS7, ALS1 and SLS3 can only be checked when theCCDM components are closed.

    Code EC Meaning Remedy

    Error photosensorin dispenser

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace thedispenser.

    Blinking: VLS10 out of service

    Constant: VLS10 in dispenser soiled

    Blinking: VLS1 out of service

    Constant: VLS1 in dispenser soiled

    Blinking: VLS7 out of service

    Constant: VLS7 in dispenser soiled

    Blinking: VLS2 out of service

    Constant: VLS2 in dispenser soiled

    Blinking: VLS12 out of service

    Constant: VLS12 in dispenser soiled

    Blinking: VLS6 out of service

    Constant: VLS6 in dispenser soiled

    Blinking: VLS11 out of service

    Constant: VLS11 soiled

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    Status messages Faults

    8-28 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Error photosensor

    in alignment station

    If you can get to the photosensor, try

    to clean it. Check the photosensor using

    KDIAG.

    Synchronize the photosensors.

    If the error persists, replace thealignment station.

    Blinking: ALS3 out of service

    Constant: ALS3 soiled

    Blinking: ALS4 out of service

    Constant: ALS4 soiled

    Blinking: ALS2 out of service

    Constant: ALS2 soiled

    Blinking: ALS1 out of service

    Constant: ALS1 soiled

    First check whether the cover of the alignment station isclosed properly.

    Magnetic characterreader not closed:

    Blinking: SLS3 outof service

    Constant: SLS3soiled

    First check whether the magneticcharacter reader is closed properly.

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace themagnetic character reader.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-29

    Code EC Meaning Remedy

    Error at

    photosensor SLS1:Blinking: SLS1 outof service

    Constant: SLS1soiled

    If you can get to the photosensor, try

    to clean it. Check the photosensor using

    KDIAG.

    Synchronize the photosensors.

    If the error persists replace the backpanel incl. sensor and storagetransport.

    Error atphotosensor ELS1:

    Blinking: ELS1 outof service

    Constant: ELS1soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace theescrow.

    Error atphotosensor ELS5:

    Blinking: ELS5 outof service

    Constant: ELS5soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace theescrow.

    Error atphotosensor RLS1:

    Blinking: RLS1 outof service

    Constant: RLS1

    soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists replace the backpanel incl. sensor and storagetransport.

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    Status messages Faults

    8-30 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Error at

    photosensor RLS2:Blinking: RLS2 outof service

    Constant: RLS2soiled

    If you can get to the photosensor, try

    to clean it. Check the photosensor using

    KDIAG.

    Synchronize the photosensors.

    If the error persists, replace thereject transport.

    Error atphotosensor KLS2:

    Blinking: KLS2 out

    of serviceConstant: KLS2soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor using

    KDIAG. Synchronize the photosensors.

    If the error persists, replace thecassette module.

    Error atphotosensor KLS3:

    Blinking: KLS3 outof service

    Constant: KLS3soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace thecassette module.

    Error atphotosensor KLS8:

    Blinking: KLS8 outof service

    Constant: KLS8soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace the

    cassette module.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-31

    Code EC Meaning Remedy

    Error at

    photosensorKLS11:

    Blinking: KLS11 outof service

    Constant: KLS11soiled

    If you can get to the photosensor, try

    to clean it. Check the photosensor using

    KDIAG.

    Synchronize the photosensors.

    If the error persists, replace thecassette module and/or cassette 1.

    Error atphotosensorKLS1_5:

    Blinking: KLS1_5out of service

    Constant: KLS1_5soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor using

    KDIAG. Synchronize the photosensors.

    If the error persists, replace thecassette module and/or cassette 1.

    Error atphotosensorKLS2_5:

    Blinking: KLS2_5out of service

    Constant: KLS2_5soiled

    If you can get to the photosensor, tryto clean it.

    Check the photosensor usingKDIAG.

    Synchronize the photosensors.

    If the error persists, replace thecassette module and/or cassette 1.

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    Status messages Faults

    8-32 CCDM - Service Manual 01750062112 D

    Error messages in the cassette module section

    Code EC Meaning RemedyDeflector in sensortransport has wrongposition.

    Clear the media jam betweentransfer transport and cassettemodule.

    Remove the media jam in thecassette module - retract /banknote / check cassette(cassettes have to signed onagain).

    Restart the system Replace the cassette module, if

    necessary.

    Deflector in sensor transport has wrong position.

    or

    Diagnostic test triggered by operator: cassette moduledefective.

    Banknote does not quit KLS2 photosensor near moduleentrance using specified path + tolerance.

    Banknote detected near module entrance (KLS2) does notreach KLS3 to retract cassette using specified path +tolerance.

    Banknote detected near module entrance (KLS2) does notreach KLS8 to cassette 1 using specified path + tolerance.

    Banknote detected near module entrance (KLS2) does notreach KLS11 to cassette 2 using specified path +tolerance.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-33

    Code EC Meaning Remedy

    Incorrect position of

    deflector incassette module

    Check position of deflector in

    cassette module. Check function of deflector in

    cassette module.

    Perform a reset.

    Restart the system

    Replace the cassette module, ifnecessary.

    There is some paper left inside the deflector.

    Motor not connected.

    Hybrid photosensor before reset is defective.

    or

    diagnostic test triggered by operator:deflector (KSM5) in cassette module defective.

    Deflector (cassette 1 / cassette 2) is not functioningor

    diagnostic test triggered by operator:deflector (KSMx) in cassette module defective.

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    Status messages Faults

    8-34 CCDM - Service Manual 01750062112 D

    Code EC Meaning Remedy

    Incorrect position of

    deflector incassette module

    Remove the media jam in the

    direction of cassette 1 (standard -check cassette).

    Restart the system

    Replace the cassette module, ifnecessary.

    Incorrect position of deflector in cassette module

    Banknote does not quit KLS8 photosensor near entrance tocassette 1 using specified path + tolerance.

    Error in cassette 1 Permanent status display:

    Remove the cassette 1 and emptyit.

    Blinking status display:

    Check proper fit of cassette 1 andre-insert cassette 1 properly, ifnecessary.

    Check the plug connection

    between the controller and thecassette module.

    Restart the CCDM.

    Replace cassette 1 or replace theentire cassette module, ifnecessary.

    Stacker logic not connected (plug X1).

    Stacker wheel in banknote cassette / check cassetteblocked.

    Banknote cassette / check cassette is not fully inserted(magnet on stacker wheel does not trigger hall sensor).

    Belt between stepper motor and stacker wheel has comeoff / is torn.

    Home position magnet on stacker wheel is missing / hasfallen off.

    Hall sensor is defective / not connected.

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    Faults Status messages

    01750062112 D CCDM - Service Manual 8-35

    Code EC Meaning Remedy

    Incorrect position of

    deflector incassette module

    Clear the media jam in the

    direction of cassette 2 (cash box). Restart the system

    Replace the cassette module, ifnecessary.

    Incorrect position of deflector in cassette module

    Banknote does not quit KLS11 photosensor near entranceto cassette 2 using specified path + tolerance.

    Error in cassette 2 Permanent status display:

    Remove the cassette 2 and emptyit.

    Blinking status display:

    Check proper fit of cassette 2 andre-insert cassette 2 properly, ifnecessary.

    Check the plug connectionbetween the controller and the

    cassette module. Restart the system

    Replace cassette 2 or replace theentire cassette module, ifnecessary.

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    Faults Sensors and actuators

    01750062112 D CCDM - Service Manual 8-37

    Sensors and actuators

    Description of sensors / actuators

    Structure of brief designations

    These elements are named in accordance with the following principle:

    Position 1: Functional unit or functionPositions 2 to 3: Element typePositions 4 to 5: Sequential number of the element

    Example: KHS10 Designation of the 10th Hall sensor in the cassette module

    Exception:For the deflectors in the transport paths taken by the media, there is noencoding of functions or functional units. Instead, they are designated by asequential number (e.g. W1).

    Abbreviations for functional units or functions

    Abbreviation Meaning

    A Alignment

    D Print

    E Escrow (storage on a drum)

    K Cassette module

    R Reject transport unit

    S Sensor

    V Dispenser module

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    Sensors and actuators Faults

    8-38 CCDM - Service Manual 01750062112 D

    Abbreviation for element types

    Abbreviation MeaningCE Scan line

    HS Hall sensor

    LS Photosensor; The technical variant is not distinguished inthe abbreviation, but it can precede the designation in textform. Example: Hybrid photosensor KLS8

    MG Electromagnet

    MS Microswitch

    SM Stepper motor

    UDS Ultrasound sensor for double dispensing

    W Deflector

    Overview of sensors and actuators

    The following illustrations provide an overview of the CCDM sensor andactuator positions. The meaning of each of the sensors / actuators aredescribed in the following sections.

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    Faults Sensors and actuators

    01750062112 D CCDM - Service Manual 8-39

    CCDM head module

    Chassis II and VM2

    A

    B

    C

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    Sensors and actuators Faults

    8-40 CCDM - Service Manual 01750062112 D

    A

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    Faults Sensors and actuators

    01750062112 D CCDM - Service Manual 8-41

    B

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    Sensors and actuators Faults

    8-42 CCDM - Service Manual 01750062112 D

    C

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    Sensors and actuators Faults

    8-44 CCDM - Service Manual 01750062112 D

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    01750062112 D CCDM - Service Manual 8-45

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    Sensors and actuators Faults

    8-46 CCDM - Service Manual 01750062112 D

    CCDM cassette module

    Cassette module for plastic cassettes

    KSM 2

    W 4

    KSM 4KSM 5

    KSM 7KSM 6

    W 5KLS 6

    KSM 3KLS 8

    KLS 5KLS 10

    KLS 1_4

    KLS 1_2

    KLS 1_1

    KSM 1

    KLS 1_5

    KLS 1_3

    KDC 1

    KLS 4

    KLS 2_5

    KLS 2_4

    KLS 2_2

    KLS 2_1

    KSM 2

    KDC 2

    KLS 2_3

    12

    3

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    Faults Sensors and actuators

    01750062112 D CCDM - Service Manual 8-47

    Cassette module ProCash 3100(xe)

    Cassette2

    Cassette1

    Safetyswitch

    Controller

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    Sensors and actuators Faults

    8-48 CCDM - Service Manual 01750062112 D

    Shutter

    Sensor Function

    LS1 Shaft in the positions 'Open' and 'Closed'.LS1,LS2

    LS2 Partly open and in combination with the hybridphotosensor LS1 it detects which of the two possiblefinal positions has been reached.

    LS3 Checks if flap is closed.

    i

    You will find more detailed descriptions in the respective systemmanuals.

    Dispenser module

    Actuator Function

    VMG1 Retaining shaft magnet;presses retaining shaft against the counterrotation shaft

    VMS1 Sender coil for metal detection

    VMS2 Receiver coil for metal detection

    VSM1 Stepper motor input/output transport; drives the transport rollersin swivel transport unit 1 and the transport belt in swiveltransport unit 2.

    VSM2 Stepper motor for driving transport rollers;transport roller shaft / pressure shaft

    VSM3 Stepper motor for driving the counterrotation shaft

    VSM4 Stepper motor for driving the transport belts in the intermediate

    transport;the motor is located on the chassis behind the motor RSM2 ofthe reject transport unit.

    VSM5 Stepper motor for lowering/raising the hinged drive unit 1

    VSM6 Stepper motor for lowering/raising the hinged drive unit 2

    VSM7 Stepper motor for width setting

    VSM8 Stepper motor for driving the hinged mechanism of thecounterrotation shaft and activating the pinch rollers forseparation

    VSM9 Stepper motor for the lower bundle transport unit

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    01750062112 D CCDM - Service Manual 8-49

    Sensor Function

    UDS Ultrasound sensor for double document

    VHS1 Hall sensor foreign object detector (operator side)VHS2 Hall sensor foreign object detector (rear panel side)

    VLS1 Photosensor bundle input/bundle output

    VLS2 Photosensor between input/output transport for separator unit('Detection of last medium')

    VLS3 Hybrid photosensor for monitoring lowering of hinged drive unit1; 'Home position sensor'

    VLS4 Hybrid photosensor for monitoring lowering of hinged drive unit

    2; 'Home position sensor'VLS5 Hybrid photosensor for timing disk in hinged drive unit 2

    VLS6 Photosensor, empty dispensing sensor (LAM)

    VLS7 Photosensor 'medium in intermediate transport'

    VLS8 Hybrid photosensor for width setting; 'Home position sensor'

    VLS9 Hybrid photosensor at cam for the motion of the counterrotationshaft'Home position sensor'

    VLS10 Photosensor in input / output unit for controlling removal

    VLS11 Photosensor in input / output unit for controlling insertion andremoval

    VLS12 Photosensor for monitoring documents in the input/output area

    VLS13,VLS14

    Photosensors for monitoring document edges in theinput/output area

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    Sensors and actuators Faults

    8-50 CCDM - Service Manual 01750062112 D

    Alignment station

    Actuator Function

    AMG1 Electrical solenoid plunger for deflector 1

    ASM1 Stepper motor for driving transport rollers

    ASM2 Stepper motor for driving alignment rollers

    Sensor Function

    ALS1 1st photosensor for recognizing a medium in the transport path

    ALS2 1st photosensor with slit stop for monitoring the alignment ofchecks on the surface of the drum

    ALS3 2nd photosensor with slit stop for monitoring the alignment ofchecks on the surface of the drum

    ALS4 2nd photosensor for recognizing a medium in the transport path

    Deflector Function

    W1 Deflector check alignment/further transport

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    01750062112 D CCDM - Service Manual 8-51

    Magnetic ink character reader

    Actuator Function

    SMG1 Electric lifting magnet for raising the magnetic head assemblywhen banknotes pass.

    Sensor Function

    SMIC Magnetic read head and permanent magnetic head forpremagnetization

    SLS3 Photosensor for magnetic read head

    Check / cash reader

    Sensor Function

    CCE1 Scanner line for the bottom of the medium

    CCE2 Scanner line for the top side of the medium

    Sensor / deposit transport

    Actuator Function

    SSM1 Stepper motor for driving the transport rollers and belts in themagnetic character reader, check/cash reader and sensortransport

    SSM2 Stepper motor for controlling deflector W2SSM3 Stepper motor for controlling deflector W3

    VSM4 Stepper motor for driving the transport belt in intermediatransport

    KSM1 Stepper motor for driving the transport belt in deposit transport

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    8-52 CCDM - Service Manual 01750062112 D

    Sensor Function

    SLS1 Photosensor for recognizing a medium in sensor transport

    RLS1 Photosensor for recognizing a medium between the sensortransport and storage or reject transport;beginning and end detector for entering and exiting medium

    DLS1 only chassis P: Photosensor for recognizing a medium betweenthe sensor transport and storage or reject transport. Thisphotosensor is parallel to the RLS1.

    SLS2 Hybrid photosensor for recognizing the position of deflector 2

    SLS4 Hybrid photosensor for recognizing the position of deflector 3

    Deflector Function

    W2 Redirection escrow unit / reject compartment or cassettestorage

    W3 Redirection reject compartment / cassette storage

    Escrow unit

    Actuator Function

    ESM1 Drive motor escrow unit;Stepper motor inside the drum for driving the drum and the tapewinding mechanism

    Sensor Function

    ELS1 Beginning and end photosensor;Photosensor, beginning and end detector for entering andexiting medium

    ELS2 Hybrid photosensor for monitoring the upper tape; thephotosensor serves to recognize the beginning and end of thetape or a rip in the tape.

    ELS3 Hybrid photosensor for monitoring the lower tape; thephotosensor serves to recognize the beginning and end of thetape or a rip in the tape.

    ELS4 Hybrid photosensor for determining the tape speed

    ELS5 Photosensor; prenotification for ELS1 when documents are

    unwound

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    01750062112 D CCDM - Service Manual 8-53

    Printing station

    Actuator Function

    DSM1 Stepper motor for ribbon transport

    Print head

    Sensor Function

    DLS1 Reflective photosensor in front of the print head (as seen fromthe escrow unit) (only chassis II)

    DLS2 Reflective photosensor behind the print head for checking printfunction (before/after) (only chassis II)

    Reject transport

    Actuator Function

    RSM1 Stepper motor for driving the transport belt

    RSM2 Stepper motor for bundling in reject compartment; for movingreject storage sideways, for lifting and lowering the belt driveand for moving the note stop.

    Sensor Function

    RLS1 Photosensor recognizing beginning/end of medium;Photosensor for recognizing a medium between the sensortransport and stacker or reject transport;photosensor, beginning and end detector for entering and

    exiting medium

    RLS2 Photosensor collecting compartment

    RLS3 Hybrid photosensor for camshaft;photosensor for controlling the rotation of the camshaft'Detection of home position'

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    Sensors and actuators Faults

    8-54 CCDM - Service Manual 01750062112 D

    Cassette module

    Actuator Function

    KDC1 DC motor for adjusting the plate in the cassette 1 (rightcassette)

    KDC2 DC motor for adjusting the plate in the cassette 2 (left cassette)

    KSM2 Stepper motor for driving the separator transport and drivingthe check/cash transfer mechanism

    KSM3 Stepper motor for driving the stacking wheel in cassette 1 (rightcassette)

    KSM4 Stepper motor for driving the stacking wheel in cassette 2 (leftcassette)

    KSM5 Stepper motor for controlling the retract deflector and the mediadeflector

    KSM6 Stepper motor for controlling the cassette 1 or cassette 2deflector

    KSM7 Stepper motor for activating the counterfeit notes compartment

    Sensor FunctionKHS1 Hall sensor for stacking wheel position cassette 1 (right

    cassette) for monitoring the stacking wheel position (every 120)

    KHS2 Hall sensor cassette 1 'Plate up'for detecting position 'Plate up'

    KHS3 Hall sensor cassette 1'Plate down' for detecting position 'Plate down' (cassette full)

    KHS4 Hall sensor for stacking wheel position cassette 2 (left cassette)for monitoring the stacking wheel position (every 120)

    KHS5 Hall sensor cassette 2 'Plate up'for detecting position 'Plate up'

    KHS6 Hall sensor cassette 2'Plate down' for detecting position 'Plate down' (cassette full)

    KHS7 Hall sensor for cassette 1 (right cassette) present

    KHS8 Hall sensor for retract cassette present

    KHS9 Hall sensor for cassette 2 (left cassette) present

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    Faults Sensors and actuators

    01750062112 D CCDM - Service Manual 8-55

    Sensor Function

    KLS2 Photosensor in transport path at start of cassette module

    KLS3 Photosensor in transport path before retract cassetteKLS4 Hybrid photosensor for detecting the retract cassette

    KLS5 Hybrid photosensor for recognizing the position of deflector W4(and deflector W5)

    KLS6 Hybrid photosensor for recognizing the position of deflector W5

    KLS8 Photosensor in transport path before cassette 1(right cassette)

    KLS9 Photosensor for monitoring the touch activation force exerted by

    stack against stacking wheel 'Cash'KLS10 Hybrid photosensor for recognizing the position of the

    counterfeit notes compartment

    KLS11 Photosensor in transport path before cassette 2 (left cassette)

    KLS12 Photosensor for monitoring the touch activation force exerted bystack against stacking wheel 'Cash'

    KLS1_1 Hybrid photosensor for recognizing the stacking wheel positioncassette 1 for monitoring the stacking wheel position (every120)

    KLS1_2 Hybrid photosensor in cassette 1 for detecting 'Lifting plate up'for reporting 'Lifting plate up' position.

    KLS1_3 Hybrid photosensor in cassette 1 for reporting 'Cassette 1 full'.

    KLS1_4 Hybrid photosensor, digital: The hybrid photosensor inside thecassette reports: The cassettecontains checks / banknotes

    Sharp GP1A71A: The switch is activated by theoperator, outward optical marking(green/black) and electrically to the

    system.KLS1_5 Photosensor in the plastic cassette 1 for message 'Cassette full'

    KLS2_1 Hybrid photosensor for recognizing the stacking wheel positioncassette 2 for monitoring the stacking wheel position (every120)

    KLS2_2 Hybrid photosensor in cassette 2 for detecting 'Lifting plate up'for reporting 'Lifting plate up' position.

    KLS2_3 Hybrid photosensor in cassette 2 for reporting 'Cassette 2 full'.

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    Sensors and actuators Faults

    Sensor Function

    KLS2_4 Hybrid photosensor, digital: The hybrid photosensor inside the

    cassette reports: The cassettecontains checks / banknotes

    Sharp GP1A71A: The switch is activated by theoperator, outward optical marking(green/black) and electrically to thesystem.

    KLS2_5 Photosensor in the plastic cassette 2 for message 'Cassette full'

    KMS1 Cassette 1:

    The microswitch is located in the cassette. If the cassette is in

    the device and the cassette door is opened, the switch alsoopens and reports: 'Door open'.

    If the cassette is removed - plug connection interrupted -message the same as if door is opened.

    KMS2 Cassette 2:

    The microswitch is located in the cassette. If the cassette is inthe device and the cassette door is opened, the switch alsoopens and reports: 'Door open'.

    If the cassette is removed - plug connection interrupted -

    message the same as if door is opened.

    Deflector Function

    W4 Deflector for directing medium into the retract cassette or incassettes 1 or 2

    W5 Deflector for directing medium into cassette 1 or in cassette 2

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