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04 - 08 Dec 2017, Istanbul
12 - 16 Aug 2018, Dubai
03 - 07 Dec 2018, Istanbul
Essential Management Skills for AdministratorsMoving into Management for Administrators
Introduction
This exciting GLOMACS Essential Office Administration training seminar has
been specifically designed to help delegates understand the manager’s
role and to equip them with the key skills necessary to be an excellent and
inspiring manager
Making the move into management is likely to present new challenges and
responsibilities and requires an entirely new skill set. Progressing up the
ladder into management is both exciting and daunting. Now you are also
responsible for directing, developing and managing others so it is essential
to find out how to manage effectively and with positive impact. Being a
great manager doesn’t happen automatically, you need to invest time and
energy to develop the necessary skills.
It is likely that you are able to make this move because you have been the
‘go to’ person your boss and co-workers have always counted on. But now
you need to equip yourself with the qualities of a leader. Now you will be
required to know how to motivate and build team morale, take initiative,
solve problems, and manage performance.
This training programme will enhance the participants’ skills by:
• Clarifying how your role as an administrative professional will be
changed by including managerial responsibilities
• Recognizing and implementation of effective communication skills
• Understanding personal leadership styles
• Implementing excellent performance management techniques
• Increasing your understanding of self-management skills
• Building motivated and effective teams
Objectives
Attendance on this training programme will equip delegates with the
necessary skills and techniques to successfully make the move into
management, or if you are already managing, it will refine those skills and
help you to be more effective. It will help delegates to manage and lead
teams and to personally perform to a high level.
By the end of the training seminar you will be able to:
• Communicate clearly and effectively at all levels
• Develop effective personal leadership skills
• Build effective teams and empower team members through
delegation, coaching and mentoring
• Manage and understand your own stress and that of your team
members
• Understand the key elements of emotional intelligence
• Sustain performance and continuous improvement
• Make better and more effective decisions
Training Methodology
Trainers at GLOMACS pride themselves on delivering stimulating,
thought-provoking and inspiring workshops that bring learning to life. The
environment will be a supportive one in which individuals with varying
degrees of experience will be encouraged to share the approaches they
currently use as well as trying out new ones that they encounter on the
training seminar. This Office Administration training seminar is based on a
combination of interactive activities - group and individual exercises, role GLOMACS Training and Consultancy
plays and discussions - along with more formal inputs. The training seminar
tutor will be on hand to answer any questions a delegate may have and to
act as a facilitator for building and applying new approaches. We aim for
the training seminar to be an enjoyable as well as a learning experience
and feel that the mix of styles and learning techniques will prove valuable
to those that attend.
Organisational Impact
Improving leadership and management capability is something that no
organisation wishing to achieve long-term success can afford to ignore.
You do not become a good manager by osmosis, you need to be willing to
adapt and learn new skills. There is no question that good leadership and
management can have a truly significant impact on performance, both in
the immediate and longer term. Research into what makes organisations
perform at a high level has shown that good management skills can:
• Significantly improve levels of employee engagement
• Drive an organisation’s economic prosperity and growth
• Make a significant impact on the overall public perception of an
organisation
• Enable organisations to achieve better productivity and long-term
business success
• Motivate ambitious staff to become excellent leaders and managers
Personal Impact
Attendees on this training programme are aware that their employers
are investing in them by helping them to become better managers. This
investment will help them perform better in their current role but will also
ultimately empower them to become effective leaders.
This Office Administration training programme demonstrates that well
trained managers:
• Display more confidence in their ability to motivate staff
• Are better able to set realistic goals, develop strategic work plans and
make effective decisions
• Can solve workplace misunderstandings and cultivate effective
relationships
• Display excellent communication skills
• Feel more secure and are loyal to their company
• Are more respected and are able to motivate teams and retain staff
Who Should Attend?
• Ambitious PA’s, Administrators, Team Leaders who want to make the
move into management
• Any employee who wishes to be more proactive, grow in their
position and take on more management responsibility
• Senior Administrators who wish to improve their effectiveness or
promotional prospects
• Supervisors and Team Leaders
• Newly Appointed Managers
• Anyone who is already a manager and wants to improve their
performance
Essential Management Skills for AdministratorsMoving into Management for Administrators
GLOMACS Training and Consultancy Essential Management Skills for Administrators
DAY 1
Your Role as a Manager
• Introductions – Orientation and Getting to know each other
• The Qualities and Competencies of an Effective Manager
• Defining the Roles and Responsibilities of an Effective Manager
• Handling the Transition from being managed to being a
Manager
• Understanding your Personal Management Styles, Strengths
and Weaknesses
• Understanding your own and others Personality & Subsequent
Behaviour
DAY 2
Communicating with Impact
• Interacting with others and Networking for Success – getting
yourself seen and heard
• Improving your Communication Skills – negotiating,
influencing, persuading and delegating
• Communicating with Clarity; Verbally and Non-verbally
• Responding Effectively to Different Communication Styles
• Expanding your Impact and Influence
• Achieving Win-Win Solutions
DAY 3
Managing and Leading Teams
• Defining the Characteristics of Effective Teams
• Understanding How Teams Develop
• Problem Solving and Decision Making Tools
• Team Roles and Interaction with others
• Maintaining Motivation
• Building Excellent Teams
DAY 4
Performance Management
• Introduction to Performance Management
• High impact regular performance discussions
• Organising Effective Meetings
• Effective Time Management Skills
• Practical decision making skills
• Conflict Management
DAY 5
Developing Emotionally Intelligent and
Resilient Teams
• Managing Stress and Pressure that comes with change and
challenge
• Emotional Intelligence at work
• Persuasive and Effective presentations
• Coaching and Mentoring
• Measuring your performance based on objectives, standards,
responsibilities set and achieved
• Action Planning
“REP logo, PMI & PMP are registered trademarks of Project Management Institute, Inc.”
ApprovedCentre
SeminarOutline
REGISTRATION DETAILS
LAST NAME:________________________________________FIRST NAME:_______________________________________DESIGNATION:_____________________________________ COMPANY: ________________________________________ADDRESS: __________________________________________________________________________________________CITY:______________________________________________COUNTRY: ________________________________________TELEPHONE:______________________________________MOBILE: __________________________________________FAX:________________________________________________EMAIL:_____________________________________________
AUTHORISATION DETAILS
AUTHORISED BY:_____________________________________________________________________________________DESIGNATION:_____________________________________ COMPANY: ________________________________________ADDRESS: __________________________________________________________________________________________CITY:______________________________________________COUNTRY: ________________________________________TELEPHONE:______________________________________MOBILE: __________________________________________FAX:_____________________________________________EMAIL:_____________________________________________
PAYMENT DETAILS
q Please invoice my company q Cheque payable to GLOMACSq Please invoice me
CERTIFICATION
Successful participants will receive GLOMACS’ Certificate of Completion
P.O. Box 74653 Dubai, U.A.E.T: +971 (04) 425 0700 | F: +971 (04) 425 0701E: [email protected] | W: www.glomacs.ae
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Code Date Venue FeesAD008 04 - 08 Dec 2017 Istanbul $5,500
AD008 12 - 16 Aug 2018 Dubai $4,750
AD008 03 - 07 Dec 2018 Istanbul $5,500
4 WAYS TO REGISTER
Tel: +971 (04) 425 0700 Fax: +971 (04) 425 0701Email: [email protected]: www.glomacs.ae
TERMS AND CONDITIONS
• Fees – Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar.
• Mode of Payment – The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/sponsor. Credit card and cheque payments are both acceptable.
• Cancellation / Substitution – Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ 250.00 processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you.
• Hotel Accommodation – is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply.
• Attendance Certificate – a certificate of attendance will only be awarded to those delegates who successfully completed/attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours.
• Force Majeure – any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments.
• Fair Access / Equal Opportunities – In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications.
Essential Management Skills for AdministratorsMoving into Management for Administrators