Management Skills

By: Dilawar Abbas

What is Management?

The planning, organizing, leading and controlling of human and other resources to achieve organizational goals effectively and efficiently

Who are Managers?

Resources includes people, skills, knowledge, machinery, computers and I.T. and financial capitals

The people responsible for supervising the use of an organization’s resources to meet its goals.

“No great manager or leader ever fell from heaven, its learned not inherited”

Successful vs Effective Manager

Successful Managers

Defined operationally in terms of the speed of their performance within the organization

Effective Managers

Defined in terms of quantity & quality of standards of performance & the satisfaction & commitments of subordinates

Managerial Skills

• Planning, Organizing• Setting goals (Prioritize)• Self Assessment (Contribution & Productivity)• Managing Time and Stress• Problem Solving & Decision Making• Creativity• Communication & Listening (Multi Culture &

Backgrounds)• Emotional Intelligence

“All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things.”

Managerial Core Expertise Areas

Conceptual Skills: The ability to analyze and diagnose a situation and distinguish between cause and effect.

Human Skills:The ability to understand, alter, lead, and control the behavior of other individuals and groups.

Technical Skills:The specific knowledge and techniques required to perform and organizational role.

Skills Required At Different Management Levels

Conceptual Skills Human Skills Technical Skills

Top ManagersPresidents, CEO, Executive Vice Presidents

Middle ManagersPlant Managers, Division Managers,Department Managers

First Line ManagersForeman, Supervisors, Office Managers

Set of Skills Required for Managers

The set of specific task that a person is expected to perform because of the position he or she holds in the organization

Three Categories of Role.

Decisional, Informational, Interpersonal

Decisional Role

Roles associated with the methods managers use in planning, strategy and utilizing resources.

Entrepreneur: Deciding which new projects or programs to initiate and to invest resources on.

Disturbance Handler:Managing an unexpected event or crisis.

Resource Allocator:Assigning resources between functions and divisions, setting the budgets of lower managers.

Negotiator:Reaching agreements between other managers, unions, customer or shareholders.

Informational Role

Roles associated with the task needed to obtain and transmit information in the process of managing the organization

Monitor: Analyzing information from both the internal and external environment.

Disseminator:Transmitting information to influence the attitudes and behavior of employees.

Spokesperson:Using information to positively influence the way people in and out of the organization respond to it.

Interpersonal Role

Roles that managers assume to provide direction and supervision, both to employees and to the organization as whole.

Figurehead: Symbolizing the organization’s mission and what it is seeking to achieve.

Leader:Training, counseling, and mentoring high employee performance.

Liaison:Linking and coordinating the activities of people and group both inside and outside the organization.

“Management is, above all, a practice where art, science, and craft meet”

Four Basic Functions of Management

Planning• Choose appropriate

organizational goals and courses of action to best achieve those goals

Organizing• Establish task and

authority relationships that allow people to work together to achieve organization goals.

Leading• Motivate, coordinate

and energize individuals and groups to work together to achieve organizational goals

Controlling• Establish accurate

measuring and monitoring systems to evaluate how well the organization has achieved its goals

Managerial Function At Different Management Levels

Planning Organizing ControllingLeading

Top ManagersPresidents, CEO, Executive Vice Presidents

Middle ManagersPlant Managers, Division Managers,Department Managers

First Line ManagersForeman, Supervisors, Office Managers

Golden Rule of Management Philosophy

• Trust people fairly but accordingly to merit• Make others feel important• Motivate people by praise• Encourage feedback• Sandwich every bit of criticism between two layers of

heavy praise• Have an open door philosophy• Help other people get what they want• Never hide behind policy for pomposity

“The productivity of work is not the responsibility of the worker but of the manager”

Thank You