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Establishing
Opower Japan K.K. 2014 September 23
Who we are
95 utilities 9 countries
52 million homes
500 people
Washington DC | San Francisco London| Singapore | London
Customer Engagement
platform for utilities
Customer Care
Increase customer satisfaction and
loyalty
Our mission
Demand Response
Motivate customers to use less when it
matters the most
Energy Efficiency
Help customers manage their energy
use and bills
Working with TEPCO
But…getting here was not easy.
Adapting to the local market
Client needs
Market & consumer needs
Localizing our product
Build and maintain trust.
Meeting client needs
Invest heavily in understanding the market
Bring best practices from around the globe
Be exceptionally diligent in documentation
1
2
3
Continuously improve and have a kaizen mentality 4
Thank you. 10