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Maintain Ethical Conduct

Ethics in the IT Workplace

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To provide an ethical IT service is essentially to act in an honest and professional manner. IT professionals will ensure that they and their organisation are correctly represented, that their clients are advised of any conflict of interest, and that the interests of the client, internal or external, are properly protected.

How is an IT professional expected to act?

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A professional: Dresses and acts appropriately Respects others’ differences Is fair and honest in their business dealings Abides by legal, industry and workplace

standards

A professional..

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For the professional, correct representation means to:

Represent your capabilities, services, or products accurately

Offer unbiased advice and disclose all relevant information

To provide accurate quotes and work estimates

Correct representation means..

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Professional presentation means: Representing your capabilities, services, or

products accurately Offering unbiased advice and disclose all

relevant information Providing accurate quotes and work

estimates

Professional Presentation means..

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Protecting client interests is about doing what is best for your client’s business operations.

Your client will expect: Security and reliability Confidentiality Value for money Professional service Appropriate IT solutions

Protecting your client means..

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A conflict of interest is a situation where you or your organisation has goals or values that conflict with the client’s or employer’s needs.

This situation may create an appearance that you are not acting in the best interests of the client or employer, whether or not you actually do so.

Conflicts of interests means ...

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Examples of conflicts of interest include: Financial or personal gain at the client’s expense Professional or personal involvement with the

client’s competition Non-professional relationships Involvement in a project for client’s business rival An inappropriate business connection through a

friend, partner or relative Personal or ethical bias against the client or their

business

Conflicts of interests means ...

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When a conflict occurs you should: Notify the client and employer as soon as

possible Admit any bias when providing information

Conflicts of interests mean ...