EUI Computing Services Questionnaire 2008 · PDF file · 2014-03-26Introduction to the Computing Service Survey 2008 ... - Security - Communication ... Which do you more commonly

EUI Computing Services Questionnaire 2008

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Introduction to the Computing Service Survey 2008 The CS User Survey was carried out between May 28th and June 12th 2008. All researchers, faculty, fellows and staff of the EUI received an e-mail asking them to follow a URL link and complete the online survey which was formulated using the software QuestionPro. Anonymity was guaranteed. Respondents were asked to indicate their department, their status (researcher,professor, staff, etc) and their length of stay at the EUI. Computing Service staff was requested not to participate in the survey. The survey was sent to 1296 registered members of the EUI. By its end date 428 users had opened the link,301 started the survey and 237 respondents had fully completed the survey. Respondents were asked to answer a series of questions (arranged in sections) indicating on a scale: 1) the importance to them of some aspect of the CS services 2) their satisfaction with that aspect of the CS services. The sections were: - Users’ work platform - Non-EUI standard operating system - Site Office support - Support during closure - Researcher facilities and services - EUI Network - EUI Email - Security - Communication - Services and facilities - Continuity of EUI Computing services’ facilities

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Table of contents: Participant statistics: .................................................................................................................................... 4

Users’ work platform..................................................................................................................................... 7

Non-EUI standard operating system ........................................................................................................ 8

Site Office support....................................................................................................................................... 13

Support during closure .............................................................................................................................. 21

Researcher facilities and services .......................................................................................................... 29

EUI Network................................................................................................................................................... 37

EUI Email ........................................................................................................................................................ 47

Security........................................................................................................................................................... 55

Communication ............................................................................................................................................ 57

Services and facilities................................................................................................................................. 60

Continuity of EUI Computing services’ facilities ................................................................................ 67

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Participant statistics:

Departments/Units:

5

Please indicate to which group you belong

How long have you been at the EUI?

6

Where is your office/working space located?

7

Users’ work platform Which do you more commonly use for your everyday work/research?

Please choose which operating system you use most commonly for your everyday work?

8

Non-EUI standard operating system How easy is it for you to carry out the following using your Operating system? Email

Connect to EUI shared printers

9

Use library e-resources

Use powercomputing (Citrix or CASPUR)

10

Connect to shared network drives

Connect to WI-FI

11

Use VPN (to connect from off campus)

12

Interruptions Over the last year, how often do you believe your work was obstructed due to unavailability of Computing Services resources?

13

Site Office support Importance of Site Office support / Satisfaction with Site Office support Importance of: Availability of Site Office by email

Importance of: Availability of Site Office by phone

14

Importance of: Availability of user Site Office in person

Importance of: Responsiveness

15

Importance of: Helpfulness

Importance of: Friendliness

16

Importance of: Ability to resolve

Importance of: Time to resolve

17

Satisfaction with: Availability of Site Office by email

Satisfaction with: Availability of Site Office by phone

18

Satisfaction with: Availability of user Site Office in person

Satisfaction with: Responsiveness

19

Satisfaction with: Helpfulness

Satisfaction with: Friendliness

20

Satisfaction with: Ability to resolve

Satisfaction with: Time to resolve

21

Support during closure Please rate how important the following types of IT support are for your work? After working hours during the week

During Saturday

22

During Sunday

During EUI closure

23

Importance of CS facilities/services / Satisfaction with CS facilities/services Importance of: Computing service web pages

Importance of: Email

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Importance of: Internet Access

Importance of: Printing

25

Importance of: Scanning

Importance of: Photocopying

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Satisfaction with: Computing service web pages

Satisfaction with: Email

27

Satisfaction with: Internet Access

Satisfaction with: Printing

28

Satisfaction with: Scanning

Satisfaction with: Photocopying

29

Researcher facilities and services How important are the following / How satisfied are you with the following? Importance of: Research Software licenses for personal PCs

Importance of: Subsidy for IT purchases (laptop, printer e.t.c)

30

Importance of: Your Print Quota

Importance of: Number of terminal rooms

31

Importance of: Number of Terminal rooms PCs available

Importance of: Research software available

32

Importance of: Space available in Terminal rooms

Importance of: Environmental conditions (Heating, air conditional, noise etc.)

33

Satisfaction with: Research Software licenses for personal PCs

Satisfaction with: Subsidy for IT purchases (laptop, printer e.t.c)

34

Satisfaction with: Your Print Quota

Satisfaction with: Number of terminal rooms

35

Satisfaction with: Number of Terminal rooms PCs available

Satisfaction with: Research software available

36

Satisfaction with: Space available in Terminal rooms

Satisfaction with: Environmental conditions (Heating, air conditional, noise etc.)

37

EUI Network Importance of EUI network to you / Satisfaction with EUI network Importance of: Availability of sockets for WIRED network

Importance of: Speed of WIRED network

38

Importance of: Reliability of WIRED network

Importance of: Coverage of WIRELESS network

39

Importance of: Speed of WIRELESS network

Importance of: Reliability of WIRELESS network

40

Satisfaction with: Availability of sockets for WIRED network

Satisfaction with: Speed of WIRED network

41

Satisfaction with: Reliability of WIRED network

Satisfaction with:Coverage of WIRELESS network

42

Satisfaction with: Speed of WIRELESS network

Satisfaction with: Reliability of WIRELESS network

43

How important are the following connection methods to you? / How satisfied are you with the following connection methods? Importance of: EUI modem dial-up

Importance of: Fast internet connection (i.e. ADSL)

44

Importance of: Fast internet connection (i.e. ADSL) with EUI VPN

45

Satisfaction with: EUI modem dial-up

Satisfaction with: Fast internet connection (i.e. ADSL)

46

Satisfaction with: Fast internet connection (i.e. ADSL) with EUI VPN

47

EUI Email Importance of email functionality/feature / Satisfaction with email functionalty/feature Importance of: Mailbox size

Importance of: Speed

48

Importance of: SPAM filtering

Importance of: Virus Guard

49

Importance of: Security

Importance of: Reliability

50

Importance of: Outlook Web Access

51

Satisfaction with: Mailbox size

Satisfaction with: Speed

52

Satisfaction with: SPAM filtering

Satisfaction with: Virus Guard

53

Satisfaction with: Security

Satisfaction with: Reliability

54

Satisfaction with: Outlook Web Access

55

Security The EUI and the CS in particular have put constraints in place to assure data protection and security. What is your preference?

How confident are you that your EUI desktop PC is protected?

56

Which of the following preventive measures do you take regularly for your personal laptop or PC?

57

Communication If available, how would you be most likely to look for new information on the IT services at the EUI An EUI IT open house

Individual email notifications messages

58

The Computing Services website

Public information displays

59

Personal communication with Computing Services staff

60

Services and facilities How important are the following features to you? Possibility to subscribe and unsubscribe to EUI emailing lists

Facility to support high-performance computing

61

Encryption of stored data

Encryption of data in transit

62

Ability to access shared repository for posting work for a project or group with shared space and version control

Voice over IP (e.g. Skype)

63

Video conferencing via web

Video conferencing

64

Webcasting (putting your conference online)

Instant messaging

65

Blog

Personal webpage support services

66

Wiki

Podcasts

67

Continuity of EUI Computing services’ facilities How satisfied are you with the overall continuity of the Computing Services facilities?

Documents

EUI Computing Services Questionnaire 2008 · PDF file · 2014-03-26Introduction to the Computing Service Survey 2008 ... - Security - Communication ... Which do you more commonly