EVALUATION AND ASSESSMENT OF TRAINING

EFFECTIVENESS

Alan F. ChowMitchell College of BusinessUniversity of South Alabama

Jill Showers-ChowSoftware Technology, Inc.

Gholamreza TashbinCollege of Education

University of South Alabama

Outline

• Introduction

• Methodology

• Results

• Conclusions

• Contact Information

Introduction

• Software Technology, Inc. (STI) – An education data management company that

provides software to the K-12 market– Provides training and support to customers

Introduction

• Training– Who – Administrators, school officials, and

teachers– What – School system support software and

database use training– Where – At customer locations, in schools,

school board offices, via the internet through Webex.

Methodology

• Needs based training assessment – Performed needs assessment based on the

customers’ perceived needs– Customized training based on those perceived

needs

Methodology

• Implementation– Conducted customized training to each of four

(4) customer school districts– Training built around what the customer

wanted to learn– Used post training questionnaire to see if

customers felt training met their intended needs

Results

• Group 1– This district had prior experience with entering data for

special education students into a database. – Based on the Training Evaluation Form, trainees’

knowledge prior to the training was between seven and eight on a 10-point scale (1 low, 10 high).

– Trainees’ perceived knowledge after the training was between eight and nine on a 10-point scale.

– Trainees’ rated the training materials a nine, trainees wanted copies of the forms used in the support training as well as in the training user manual.

Results

• Group 2– Trainees’ knowledge prior to the training was between

seven and eight on a 10-point scale (1 low, 10 high).

– Trainees’ perceived knowledge after the training was between nine and ten on a 10-point scale.

– Trainees’ rated the training materials a ten, trainees felt the documents great to refer back to.

Results

• Group 3– Trainees’ knowledge prior to the training was

between three and six on a 10-point scale (1 low, 10 high).

– Trainees’ perceived knowledge after the training was between seven and nine on a 10-point scale.

– Trainees’ rated the training materials a ten, trainees were very appreciative of documents.

Results

• Group 4– Trainees’ knowledge prior to the training was

between four and seven on a 10-point scale (1 low, 10 high).

– Trainees’ perceived knowledge after the training was between seven and nine on a 10-point scale.

– Trainees’ rated the training materials a ten, trainees were very appreciative of documents.

Conclusions

• Evaluation of training is important to assure that training met the intended needs of the customers

• Needs based training is a desirable method of training development when practical

• Training improved and had improved results

Contact Information

Alan F. Chow338 MCOB

Mitchell College of BusinessUniversity of South Alabama

Mobile, AL 36688alchow@usouthal.edu