Evidence analysis VET Quality Framework - Mint Training€¦ · · 2016-12-08Evidence analysis – VET Quality Framework Australian Skills Quality Authority ... BSBLED401A Develop

Evidence analysis –

VET Quality Framework

Australian Skills Quality Authority Evidence analysis - Mint Training Pty Ltd

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ORGANISATION DETAILS

Organisation’s legal name Mint Training Pty Ltd

Trading name/s Mint Training Pty Ltd

RTO number (if any) 21524

REVIEW DETAILS

Type of review Sanction

Audit number 1007729

Date evidence received 9 April 2015

Date review conducted 16 April 2015

REVIEW TEAM

Reconsideration officer Chris Chatburn

Review officer Monica McFadyen

Brooke Wade

Technical adviser/s N/A

SCOPE OF REVIEW

Code Training Product Mode/s of delivery/assessment*

BSB40812 Certificate IV in Frontline Management Face to face

BSB50207 Diploma of Business Face to face

*Apprenticeship, Traineeship, Face to face, Distance, Online, Workplace, Mixed, Other (specify)

FINDING FOLLOWING EVIDENCE REVIEW

Finding as at 20 April 2015: Compliant

The level of non-compliance considers the potential for an adverse impact on the quality of training and assessment outcomes for students.

If non-compliance has been identified, this analysis describes evidence of the non-compliance.


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Clause 1.3 (Standard 15.3) FINDING: Compliant

Outstanding non-compliance:

Mint Training Pty Ltd remains not compliant as the amended assessment tools do not address all Training Package requirements and do not confirm assessment will be in accordance with the principles of assessment and the rules of evidence. See SNR 15.5 for further information.

Analysis of evidence

Evidence provided:

Refer to clause 1.8

Findings:

Mint Training Pty Ltd is compliant with clause 1.3 as the amended assessment tools address the training package requirements.



BSB40812 Certificate IV in Frontline Management

BSB50207 Diploma of Business Non-compliances remain with the above qualifications as the amended assessment tools do not address all of the Training Package requirements and do not confirm assessments will be conducted in accordance with the principles of assessment and the rules of evidence. For example, but not limited to:

BSBMGT403A Implement continuous improvement

The Final Assessment Questions 1 to 5 (pages 6 & 7) in the learner guide and the assessor guide (pages 15 to 17) have not been amended to state they are activities and/or research assignment. They are still listed incorrectly as questions.

The observation tool does not contain sufficient information for the student and/or assessor regarding the context of the simulated/workplace process/task to be completed by the student whilst being observed. Furthermore, the checklist does not confirm that all unit of competency requirements will be observed and assessed as there is an option for the assessor to check ‘N/A’ for each task.

The instructions for the student and/or assessor in the following assessment activities are unclear: o Assessment Activity 1

The instructions in the Learner Guide state “In this activity, you should plan a continuous improvement program for your team. You could either plan a continuous improvement program based on your current workplace and your team’s challenges and opportunities, or use the case study in Aspire Learner guide.” There are also a number of questions that the student must also address in relation to identifying the current issues, possible improvements, what continuous improvement process would be suitable, and how they will communicate, ensure cooperation, manage change and use mentoring and coaching to assist implementation. The tool requests the following to be included in the student’s portfolio:

Continuous improvement program plan

Feedback and input received from the team

Workplace document showing how the student manages ongoing change with their team

Evidence which shows how the student coaches and mentors team members. Points 2, 3 and 4 indicate that the plan must be implemented; however, the instructions at the beginning of the task indicate that the student must only plan the continuous improvement program based on their current workplace or a case study. There are no instructions to implement the plan. The instructions in the Assessor Guide do not mention implementing the plan.


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o Assessment Activity 2 The instructions in the Learner Guide state “In this activity, you are required to create a performance review and monitoring plan based on your workplace or using the case study provided.” There are also a number of questions that the student must answer, which appear to be located in a different resource. The tool requests that the student includes the performance review related documents (performance review template, meeting minutes and video recording) and monitoring plan. The instructions in the Assessor Guide state “The learner should have created a performance review and monitoring plan using their own team or the case study information” and “In this activity, learner is required to conduct a performance review or similar. Learner will be assessed on whether he/she has communication skills to 1) coach and mentor team members and 2) gain the commitment of individuals and teams to continuously improve.” The instructions regarding the conduct of the review is not in the Learner Guide and no corresponding assessment tool for this part of the activity was provided.

BSBLED401A Develop teams and individuals

The Record of role play does not provide sufficient information to the student and/or assessor on the following:

o the context of the task to be completed by the student whilst being observed

o the specific behaviours/task to be directly observed by the assessor to support consistent judgement between a variety of assessors and students, for example:

“The student uses appropriate communication skills taking the audiences background into consideration during the role play” – there is insufficient detail regarding what are the “appropriate” communication skills that must be demonstrated by the student whilst communicating with people from diverse cultural backgrounds, which is a requirement of the unit. Furthermore, there is no evidence to confirm that the context of the role play includes persons from various cultural backgrounds.

The evidence confirms that the assessment processes, tools and practices are systematically validated.

The application of the validation tool is ineffective as the assessment tools for BSBLED401A Develop

teams and individuals and BSBMGT403A Implement continuous improvement remain non-compliant for the

above-mentioned reasons.


Evidence provided:

Assessment tools for BSBMGT403A Implement continuous improvement, including: o Introduction to the assessment (v5 March 2015) o Learner Guide (v3 March 2015) o Assessor Guide (v3 March 2015) o Competency Review Tool (v6 January 2015) o Pre-use Assessment Validation report (v2 January 2015) – completed by two trainers and

authorized 31/03/2015

Assessment tools for BSBSLED401A Develop teams and individuals, including: o Introduction to the assessment (v6 March 2015) o Learner Guide (v3 March 2015) o Assessor Guide (v1 November 2014) o Develop Team and Individuals Project (v3 March 2015), including Assessor Guide o Competency Review Tool (v3 March 2015) o Pre-use Assessment Validation report – completed by two trainers and authorized

31/03/2015


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Findings:


BSB50207 Diploma of Business

BSBMGT403A Implement continuous improvement – Compliant

The wording in the learner and assessor guides has been amended to address the non-compliance identified.

Instructions to learners and assessors in activities 1 and 2 are now clear and consistent.

BSBSLED401A Develop teams and individuals

The assessment tasks address all of the unit of competency requirements.

Although the assessment tasks address all of the unit of competency requirements the assessment information includes minor discrepancies. For example:

o Part C of the project, including the Record of role play. The assessor guide states “Alternatively, you can summit a video record of a

workplace meeting where you have to negotiate with your team regarding learning and development opportunities.” The learner guide should reflect this option for this activity.

One observable task states “Did the student use open body language when communicating” The assessment tasks states that the assessment tasks can be conducted via phone conference or Skype.

The assessor information and the student information does not clearly state how the requirement to take religious beliefs into consideration has been addressed.

The validation tool is ensuring that the unit of competency requirements are addressed through assessment, however minor improvements are required as noted above to ensure that both the student and the assessor are provided clear and consistent information.



Mint Training Pty Ltd remains non-compliant with SNR 18.1 due to the outstanding non-compliances

against SNR 15.5 and consequently SNR 15.3.


Evidence provided:

Refer to clause 1.8

Findings:

Mint Training Pty Ltd has demonstrated compliance with clause 1.3 and clause 1.8.

Audit report – VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Australian Skills Quality Authority Continuing registration audit report - Mint Training Pty Ltd

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ORGANISATION DETAILS

Organisation’s legal name Mint Training Pty Ltd

Trading name/s Mint Training Pty Ltd

RTO number 21524

CRICOS number N/A

AUDIT TEAM

Lead auditor Jennine Cochrane

Auditor/s N/A

Technical adviser/s N/A

AUDIT DETAILS

Application number/s 1059641

Audit number/s 1006083

Audit reason 1 Application - renewal

Audit reason 2 n/a

Audit reason 3 n/a

Activity type Site visit

Address of site/s visited 99 Queensbridge Street Southbank VIC 3006

Date/s of audit 22 and 23/07/2014

Organisation’s contact for audit Mr Michael Arthur Director

[email protected] 03 83207600

NVR standards audited Selected Standards for Continuing Registration:

15 to 18; 20.2; 22.2; 22.3; 23.1; 24.1; 25.

BACKGROUND

Mint Training Pty Ltd (Mint Training) began as a labour hire company in 1999. After being involved in traineeships in the hospitality industry and establishing relationships with a number of TAFEs and registered training organisations (RTOs), it became disillusioned by the quality of training on offer in the hospitality industry and decided to offer tailored onsite training. As a result, Mint Training commenced operations as an RTO on 14 October 2004, operating mainly as a private Group Training Organisation. It later branched out to provide training for other employers.

There is an arrangement in place with Academy Sofitel for the use and conduct of training in the kitchen and dining room area for the service of the Pantry restaurant. Mint Training control the delivery and assessment of the course including bookings of customers (public) for the restaurant.


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Mint Training predominantly delivers nationally recognised training in the Transport and Hospitality sectors. It established the VTA Academy in consultation with the Victorian Transport Association and provides training for the Association. Mint Training has been operating in the hospitality industry for 15 years.

Mr Michael Arthur, the Director, is also an attendee of the Service Skills RTO Forum.

It also provides non-accredited training and has been delivering training and marketing the value of training throughout Australia, New Zealand and recently Papua New Guinea.

Mint Training’s strategy is to build a productive workforce. They are currently in the midst of hiring 2,500 people to embed into various workplaces to be trained by Mint Training with the aim of them eventually being employed by the workplace. Mint Training have had this arrangement in place for the previous 10 years with Crown Casino.

Mint Training leases premises in Perth and in Melbourne for administrative purposes however all training occurs on site in the workplace.

Fees are taken in advance with the bulk of students attracting government funding. 95% percent of arrangements are with employers who provide staged payments throughout the duration of the training.

Total number of current enrolments in RTO as at audit date: 277

AUDIT SAMPLE

Code Qualification/Course/Unit name Mode/s of delivery/assessment*

Current enrolments

(If not yet on scope, record N/A)

AUR21912 Certificate II in Automotive Tyre Servicing Technology

Face to face. 5

AUR31012 Certificate III in Automotive Sales Face to face 60

BSB40812 Certificate IV in Frontline management Face to face 5

BSB50207 Diploma of Business Face to face 0

SIT20212 Certificate II in Hospitality Face to face 0

SIT30812 Certificate III in Commercial Cookery Face to face 35

TLI31210 Certificate III in Driving Operations Face to face 70

TLI31610 Certificate III in Warehousing Face to face 102

TLIM4004A Mentor individuals or small groups Face to face 0

*Apprenticeship, Traineeship, Face to face, Distance, Online, Workplace, Mixed, Other (specify)

INTERVIEWEES

Name Position Qualification/Course/Unit code/s

Kirsten Stock Account Manager for Hospitality and Education Supervisor

All

Michael Arthur Director All

Tim Chew General Manager All

Jan Zhang Training Administration & Compliance Supervisor

All


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John Dahdah Trainer/Assessor AUR21912 and AUR31012

Brendan Hennessy Trainer/Assessor TLI31210 and TLI31610

ORIGINAL AUDIT FINDING AT TIME OF AUDIT

Audit finding as at 28/07/2014: Critical non-compliance

The level of non-compliance considers the potential for an adverse impact on the quality of training and assessment outcomes for students.

If non-compliance has been identified, this audit report describes evidence of the non-compliance.

Refer to notification of non-compliance for information on providing further evidence of compliance.

AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE

Audit finding following analysis of additional evidence provided on 15/09/2014: Critical non-compliance

AUDIT FINDING BY STANDARD

Standard Original finding Finding following rectification

SNR 15 Not compliant Not compliant

SNR 16 Compliant n/a

SNR 17 Not compliant Compliant


SNR 19 Not audited n/a


SNR 21 Not audited n/a


SNR 23/AQF Compliant n/a




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SNR 15 The NVR registered training organisation provides quality training and assessment across all of its operations, as follows:

15.1 The NVR registered training organisation collects, analyses, and acts on relevant data for continuous improvement of training and assessment.

Original finding: Compliant Following rectification: n/a

15.2 Strategies for training and assessment meet the requirements of the relevant Training Package or VET accredited course and have been developed through effective consultation with industry.


15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training organisation are consistent with the requirements of the Training Package or VET accredited course and the NVR registered training organisation’s own training and assessment strategies and are developed through effective consultation with industry.

Original finding: Not compliant Following rectification: Not compliant

Reasons for finding of non-compliance:

Physical resources

The registered provider conducts training and assessment in the workplace but does not consistently employ its strategy to identify whether the required physical resources are present and suitable for use in delivery and assessment prior to it occurring. The provider could only provide evidence of this occurring for one work site.

Assessment resources

Assessment resources for the following qualifications are not consistent with the TLI10 Transport and Logistics, SIT12 Tourism, Travel and Hospitality, AUR12 Automotive Industry Retail, Service and Repair Training Package and BSB07 Business Services Training Packages for the following qualifications:

o AUR21912 Certificate II in Automotive Tyre Servicing Technology o AUR31012 Certificate III in Automotive Sales o BSB40812 Certificate IV in Frontline Management o BSB50207 Diploma of Business o SIT30812 Certificate III in Commercial Cookery o TLI31210 Certificate III in Driving Operations o TLI31610 Certificate III in Warehousing Operations

Refer to SNR 15.5 for details.

Staff resources

Not all trainers and/or assessors have demonstrated they have the required vocational competencies consistent with the requirements of the respective training packages for which they have been nominated to deliver and/or assess particular qualifications from. Refer to SNR 15.4 for details.

In order to become compliant, the organisation is required to:

Provide evidence it has developed a strategy to ensure that it ascertains that all physical resources required for the training and assessment of nationally recognised training are present in each workplace prior to the training and/or assessment commencing in the workplace.

Provide evidence of the specified rectifications for SNR 15.4.

Provide evidence of the specified rectifications for SNR 15.5.


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Analysis of rectification evidence:

Physical resources

15.3.1 Physical Resources Strategy

Equipment registers implemented for: Bob Jane,

Vermont Tyres (Yokahama),

Scott transport,

Murphy transport,

Sofitel


Refer to SNR 15.5 for details of assessment rectification evidence.

Staff resources Refer to SNR 15.4 for details of trainer/assessor rectification evidence.

Reasons for outstanding non-compliance:


Assessment resources for the following qualifications are not consistent with the BSB07 Business Services Training Package and the AUR12 Automotive Industry Retail, Service and Repair Training Package for the following qualifications:

o BSB40812 Certificate IV in Frontline Management o BSB50207 Diploma of Business o AUR21912 Certificate II in Automotive Tyre Servicing Technology o AUR31012 Certificate III in Automotive Sales

Refer to SNR 15.5 for details.

15.4 Training and assessment is delivered by trainers and assessors who:

(a) have the necessary training and assessment competencies as determined by the National Skills Standards Council or its successors; and

(b) have the relevant vocational competencies at least to the level being delivered or assessed; and

(c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken; and

(d) continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence.

Original finding: Not compliant Following rectification: Compliant


The registered provider has not demonstrated that the following trainer/assessors have the necessary vocational competencies at least to the level being delivered or assessed or current industry skills directly relevant to the training/assessment being undertaken or have continued to develop their VET knowledge and skills as well as their industry currency and trainer/assessor competencies:

BSB40812 Certificate IV in FLM, BSB50207 Diploma of Management and SIT20112 Certificiate II in Tourism

o Carla Wilson (Johnstone)- SNR 15.4 (d) - there was no evidence provided to show sufficient development of VET skills.

BSB50207 Diploma of Business and TLIM4004A Mentor Individuals or small groups o Paul Tanner: SNR 15.4(d) - there was no evidence provided to demonstrate

continued development of industry currency and sufficient development of VET


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knowledge and skills.

SIT30812 Certificate III in Commercial Cookery

o Lee Atkinson SNR 15.4(d) - there was no evidence provided to demonstrate continued development of VET skills.

TLI31610 Certificate III in Warehousing Operations

o Brendon Hennessy SNR 15.4(c) and (d) - there was no evidence demonstrating currency of vocational skills relating to warehousing. The trainer/assessor’s Curriculum Vitae provided a work history of trainer/assessor and no vocational history in any other capacity related to warehousing operations.

o Harry Wilke SNR 15.4(b), (c) and (d) - there was no evidence demonstrating currency of vocational skills relating to warehousing and continued development of industry currency related to warehousing. The mapping of the trainer/assessor competencies provided no experience or detail related to the specific units he has attempted to demonstrate equivalence in vocational competence.


Provide evidence that the above named trainers and assessors:

Have the relevant vocational competencies at least to the level being delivered and/or assessed (Harry Wilke).

Have industry currency relevant to the training/assessment being undertaken (Brendon Hennessy and Harry Wilke).

Have continued to develop their industry currency (Paul Tanner) and/or VET knowledge and skills (Carla Wilson, Paul Tanner, Lee Atkinson, Brendon Hennessy and Harry Wilke).


15.4.1a Staff VET review & staff file review Strategy

15.4.1b Staff Recruitment, Induction and PD policy

15.4.2 Staff file cover sheet

15.4.4 Brendan Hennessy

15.4.5 Paul Tanner

15.4.6 Carla Wilson (Johnson)

15.4.7 Lee Atkinson

Statement from RTO explaining no rectification evidence has been submitted for Harry Wilke. This trainer/assessor has been taken off trainer/assessor duties until vocational competency has been demonstrated; other trainer/assessors have been assigned his work. There was no evidence provided to support this claim.

15.5 Assessment including Recognition of Prior Learning (RPL):

(a) meets the requirements of the relevant Training Package or VET accredited course; and

(b) is conducted in accordance with the principles of assessment and the rules of evidence; and

(c) meets workplace and, where relevant, regulatory requirements; and

(d) is systematically validated.



Evidence:

Student files sighted at audit: conducted assessment for: Barry Bonica, Geoff Hinshelwood, Jaivee Tolentino, Daniel Edridge, Anthony Megale, Degan Sly, Grant Leech, Bryce Tippett and David Rowe.

Review of evidence for both current assessment instruments (contained on student files)


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and proposed assessment instruments for several units of competency.

Assessment for the below qualifications and units of competency do not meet the requirements of their respective training packages, principles of assessment and rules of evidence because:


AUR31012 Certificate III in Automotive Sales

AURLTJ2002 Remove, inspect repair and fit tyres and tubes (light)

AURTTJ2001 Balance wheel and tyres

Assessment was not valid, reliable or sufficient: o There was no provision for the collection of evidence regarding required skills in

relation to dealing with customers and team members. o Both existing and newly created Observation Checklists continued to make reference

to criteria that required definition, e.g. reference to workplace procedures, without identifying what the relevant procedures were and what was required to be observed.

o There were no exemplar observations to guide the assessors for any of the observation checklists therefore allowing for the assessor to provide their own interpretation and resulting in insufficient evidence of what was actually observed.






BSBPMG501A Manage Projects

Assessment was not valid or sufficient. Assessment instruments for all units of competency only provided for the collection of knowledge based assessment. There was no provision for the collection of evidence of skills based assessment.


SITHPAT306 Produce desserts

Assessment was not reliable or sufficient. The Observation Checklist contained criteria that lacked definition which allowed the assessor to use their own discretion and interpretation when conducting the assessment. As a result, evidence recorded by the assessors using the Observation Checklist lacked detail. For example (but not limited to), the evidence written by the assessor for the criterion ‘Use cookery methods to achieve desired dessert characteristics’, which was to detail the methods used over multiple periods, was ‘A variety of cookery methods have been used to produce desserts’.

TLI31210 Certificate III in Driving Operations

TLIH2001A Interpret road maps and navigate pre-determined routes

Assessment was not reliable or sufficient. The Observation Checklist did not provide context of assessment, e.g. details of the actual route and the alternative routes selected.


TLIA3039A Receive and store stock

Assessment was not reliable or sufficient. Assessment instruments lacked context and contained insufficient evidence regarding completion of documentation in the workplace.

Assessment Task 4 Observations assessment instrument: o Did not identify what the actual tasks were to be observed. o Did not record what the candidate did for the assessment task. o Contained criteria that lacked definition which allowed the assessor to use their own

discretion and interpretation when conducting the assessment; e.g. ‘Follow the relevant state/territory OHS legislations, regulations, Statutory Authority and codes of practice’. These should be known, detailed and recorded against.


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TLIM4004A Mentor individuals or small groups

Assessment for this standalone unit of competency is not valid, reliable, sufficient, fair or authentic because: o Task 4 Part A does not allow authentic assessment to occur. Candidates are asked to

create an evaluation form to give to a mentoree however the sample evaluation form provided already contains nearly all the questions that would be required. As a result, this majority of the form is not the candidates own work and there is no test of knowledge in the creation of an evaluation form.

o Candidates are advised in the Participant Assessment Workbook of the 4 Assessment Tasks to be completed however they do not correlate to the information contained within the Trainer/Assessor Guide which includes additional assessment tasks e.g. 3

rd party

report and Practical Assessment (fairness). o Assessment instruments are incomplete. There is no assessment for skills based criteria

of the unit of competency. The Trainer/Assessor Guide- (page 86) informs the reader that assessors ‘should draw up appropriate task-based checklists describing in plain English required tasks that cover all the performance criteria….for this unit of study’ and ‘Task lists/ Checklists Assess a situation in relation to safe extrication of the client in a life threatening situation…..under life-threatening conditions’. These have not been created (sufficiency).

o A 3rd

party/supervisor/assessor demonstration report on page 88 is a copy and paste of the Performance Criteria directly from the unit of competency. As a result it contains criteria that lack definition and will result in the assessors using their own discretion and interpretation when conducting the assessment (reliability and sufficiency).

Assessment validation

Whilst it was demonstrated that assessment validation has been occurring systematically, the identified non-compliances with the respective training packages, principles of assessment and rules of evidence demonstrate that the current assessment validation strategy is not effective. The current validation policy does not require all assessment instruments to be validated prior to use and only a ‘cross section of units from each qualification being delivered’ after training and assessment has commenced.


Provide evidence that it has assessment resources that meet the requirements of their relevant training packages, principles of assessment and rules of evidence. Specifically that it has reviewed and amended the assessment resources for the following qualifications, in particular the specified units of competency, to address the non-compliances specified above:












SITHPAT306 Produce desserts


TLIH2001A Interpret road maps and navigate pre-determined routes


TLIA3039A Receive and store stock


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Standalone unit of competency


Provide details of a strategy that outlines how further assessment will be conducted to collect evidence of demonstrated skills for students that are currently enrolled in BSB40812 Certificate IV in Frontline Management and who have completed the assessment for BSBLED401A Develop teams and individuals and BSBMGT403A Implement continuous improvement.

Provide evidence that it has revised, amended and implemented its Validation Policy to ensure that validation practises are effective in ensuring compliance with:

The requirements of the TLI10 Transport and Logistics, SIT12 Tourism, Travel and Hospitality, AUR12 Automotive Industry Retail, Service and Repair Training Package and BSB07 Business Services Training Packages.

The principles of assessment and rules of evidence.

Provide evidence of planned validation for all remaining units of competency contained within all qualifications on its scope of registration:

For those qualifications currently being delivered: Planned validation of assessment instruments for all remaining units of competency related to each qualification prior to the conduct of their assessment.

For those qualifications not currently delivered: Planned validation of all assessment instruments for the remaining units of competency prior to assessment occurring.






No evidence provided. The RTO stated in its response it had provided evidence for these two units in Email number 4, titled 15.5.1 and 15.5.2. Neither of these documents were attached to Email number 4. Only evidence relating to SNR 15.4. None of the remaining emails (totalling 11) contained this evidence.







BSBMGT403A Implement continuous improvement o 15.5.3- There is no mechanism in place to allow for the conduct of skills based assessment

and collection of evidence to confirm competency in the unit. The assessment documentation to the student advises in Part A Essential Skills, Your trainer will need to observe you demonstrating the following essential skills in your workplace or in a simulated environment....’(page 9) and refers to a list taken from the unit. Page 32 in the Assessor Guide discusses skills performance and whether it is demonstrated or not however this form is completed following submission of knowledge based assessment. There is no demonstration of skills.

BSBLED401A Develop teams and individuals o 15.5.4- There is no mechanism in place to allow for the conduct of skills based assessment

and collection of evidence to confirm competency in the unit. The assessment documentation to the student advises in Part A Essential Skills, Your trainer will need to observe you demonstrating the following essential skills in your workplace or in a simulated environment....’(page 6) and refers to a list taken from the unit. Page 17 in the Assessor


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Guide discusses skills performance and whether it is demonstrated or not however this form is completed following submission of knowledge based assessment. There is no demonstration of skills and no further reference in the Assessor Guide regarding demonstration of skills. Page 30 discusses the required skills however there is nothing more.

BSBPMG501A Manage Projects o 15.5.5a- There is no mechanism in place to allow for the conduct of skills based

assessment and collection of evidence to confirm competency in the unit. Pages 17 and 18 outlines the requirement for Essential Skills to be demonstrated.

o 15.5.5b- Written assessment involving 6 assessment tasks. At the end of completing workbook activities the candidate is given a case study and required to submit a portfolio of documents in response to the case study.

o The unit of competency specifies in ‘Context of and specific resources for assessment’, Assessment must ensure:.... demonstration of all required skills, knowledge and performance in a workplace-based project’. Required skills includes ‘communication and negotiation skills to work with team members and other stakeholders to maintain project schedules and communication skills to relate to people with diverse abilities and from diverse backgrounds in a culturally appropriate way’, none of which are assessed. Performance Criteria 3.4 also requires performance of ‘Implement and monitor plans for managing project finances, resources and quality’. There is also no inclusion of this in the assessment process as there is no ‘implementation’ requirement.


SITHPAT306 Produce desserts o SITHPAT306 Produce desserts Observation - V2 o SITHPAT306 Produce Desserts learner workbook o SITHPAT306 Produce Desserts facilitator guide o SITHPAT306 Desserts & SITHPAT308 C,P&B Project and case studies o Produce desserts mapping doc - V2 Benchmark response SITHPAT306 & SITHCCC308

Project and case studies


TLIH2001A Interpret road maps and navigate pre-determined routes o 15.5.7 Interpret Road Maps assessment tool.


TLIA3039A Receive and store stock o 15.5.8 Receive and Store Stock assessment tool.


o 15.5.9 TLIM4004A Mentor assessment tool.

Response from RTO regarding students who are currently enrolled in BSB40812- There are no students who have completed these units as of the date that rectification has been completed and submitted.

Validation

15.5.10a Pre-use validation schedule (qualifications currently offered)

15.5.10b Pre-use validation schedule (qualifications NOT currently offered)

15.5.10 Validation and Assessment Policy and Procedure


Assessment for the below qualifications and units of competency do not meet the requirements of their respective training packages, principles of assessment and rules of evidence because:


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The organisation provided no evidence to demonstrate it had rectified non-compliance for these two qualifications.





BSBPMG501A Manage Projects/BSBPMG522A Undertake project work

Assessment does not meet the requirements of the BSB07 Business Services Training Package, principles of assessment and rules of evidence (validity, reliability, sufficiency). There are no mechanisms in place to allow for the conduct of skills based assessment and collection of evidence to confirm competency in the above units of competency. The need for skills based assessment is referred to in the documentation given to the candidate and the Assessors Guide however there is nothing in place to allow this to occur.

Validation

Validation practices remain ineffective in ensuring assessment is compliant with the requirements of their respective training packages, the principles of assessment and rules of evidence. This has been demonstrated by the identified non-compliances listed above for the BSB07 qualifications. Neither the Strategy document nor the Pre and Post validation tools include the requirement to validate the organisations audit tools against the principles of assessment and rules of evidence.

SNR 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients, as follows:

16.1 The NVR registered training organisation establishes the needs of clients, and delivers services to meet these needs.


16.2 The NVR registered training organisation continuously improves client services by collecting, analysing and acting on relevant data.


16.3 Before clients enrol or enter into an agreement, the NVR registered training organisation informs them about the training, assessment and support services to be provided, and about their rights and obligations.


16.4 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.


16.5 Learners receive training, assessment and support services that meet their individual needs.


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16.6 Learners have timely access to current and accurate records of their participation and progress.

Original finding: Not audited Following rectification: n/a

16.7 The NVR registered training organisation provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.


SNR 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates, as follows:

17.1 The NVR registered training organisation’s management of its operations ensures clients receive the services detailed in their agreement with the NVR registered training organisation.


17.2 The NVR registered training organisation uses a systematic and continuous improvement approach to the management of operations.


17.3 The NVR registered training organisation monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the VET Quality Framework.


17.4 The NVR registered training organisation manages records to ensure their accuracy and integrity.

Original finding: Not compliant Following rectification: Compliant


Assessment records on student files do not sufficiently demonstrate competency. Refer to SNR 15.5 for details.

Staff records are not up to date; for example, Paul Tanner’s matrix states he has BSB50207 however this is not on his staff file.

Not all staff have demonstrated vocational competency equivalent to the qualification they are training and/or assessing. Refer to SNR 15.4 for details.


Provide evidence that it has:

Provided all rectification evidence for SNR 15.4 and 15.5.

Developed and implemented a strategy to review all staff files to ensure all have been checked for completeness of documentation.



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Response from RTO regarding students who are currently enrolled in BSB40812- There are no students who have completed these units as of the date that rectification has been completed and submitted.

Refer to evidence and analysis provided for SNR 15.4.

SNR 18 The NVR registered training organisation has governance arrangements in place as follows:

18.1 The NVR registered training organisation’s Chief Executive must ensure that the NVR registered training organisation complies with the VET Quality Framework. This applies to all of the operations within the NVR registered training organisation’s scope of registration, as listed on the National Register.

Original finding: Not audited Following rectification: Not compliant


The registered provider is non-compliant with the following Standards therefore the Chief Executive has not ensured that the organisation complies with the VET Quality Framework:

SNR 15.3, 15.4, 15.5, 17.4, 20.2.


Provide evidence of the development of a strategy that details how the Chief Executive will ensure the NVR registered training organisation complies with the VET Quality Framework in regards to all of the organisations operations within its scope of registration.


All evidence submitted for the following Standards:

SNR 15.3, 15.4, 15.5, 17.4 and 20.2.


The strategy submitted by the Chief Executive does not ensure the NVR registered training organisation complies with the VET Quality Framework in regards to all of the organisations operations within its scope of registration. The organisation remains non-compliant with SNR’s 15.3, 15.5 and 20.2.

18.2 The NVR registered training organisation must also explicitly demonstrate how it ensures the decision making of senior management is informed by the experiences of its trainers and assessors.


SNR 19 Interactions with the National VET Regulator

19.1 The NVR registered training organisation must co-operate with the National VET Regulator:

(a) in the conduct of audits and the monitoring of its operations;

(b) by providing accurate and timely data relevant to measures of its performance;

(c) by providing information about significant changes by its operations;

(d) by providing information about significant changes to its ownership; and

(e) in the retention, archiving, retrieval and transfer of records consistent with National VET Regulator’s requirements.



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SNR 20 Compliance with legislation

20.1 The NVR registered training organisation must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements relevant to its operations and its scope of registration.


20.2 The NVR registered training organisation must ensure that its staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training.



Legislation is provided in the form of a list and explanations regarding privacy and discrimination however there is no clear link between the legislation and how the legislation affects their duties or participation in VET.


Provide evidence that it has amended its documentation to ensure that staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training.


20.2.2 Student Handbook-

20.2.3 Trainer Handbook

20.2.1 Legislation Policy.


The organisation has not amended its documentation to ensure that clients (students) are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training. It does not refer to all relevant legislation, for example, the NVR Act 2011.

SNR 21 Insurance

21.1 The NVR registered training organisation must hold public liability insurance throughout its registration period.


SNR 22 Financial management

22.1 The NVR registered training organisation must be able to demonstrate to the National VET Regulator, on request, that it is financially viable at all times during the period of its registration.



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22.2 The NVR registered training organisation must provide the following fee information to each client:

(a) the total amount of all fees including course fees, administration fees, materials fees and any other charges;

(b) payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;

(c) the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course;

(d) the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and

(e) the organisation’s refund policy.


22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options:

(a) (Option 1) the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency;

(b) (Option 2) the NVR registered training organisation holds current membership of an approved Tuition Assurance Scheme;

(c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500;

(d) (Option 4) the NVR registered training organisation holds an unconditional financial guarantee from a bank operating in Australia for no less than the full amount of funds held by the NVR registered training organisation which are prepayments from students (or future students) for tuition to be provided by the NVR registered training organisation to those students; or

(e) (Option 5) the NVR registered training organisation has alternative fee protection measures of equal rigour approved by the National VET Regulator.


SNR 23 Certification, issuing and recognition of qualifications & statements of attainment

23.1 The NVR registered training organisation must issue to persons whom it has assessed as competent in accordance with the requirements of the Training Package or VET accredited course, a VET qualification or VET statement of attainment (as appropriate) that:

(a) meets the Australian Qualifications Framework (AQF) requirements;

(b) identifies the NVR registered training organisation by its national provider number from the National Register and

(c) includes the NRT logo in accordance with its current conditions of use.


23.2 The NVR registered training organisation must recognise the AQF and VET qualifications and VET statements of attainment issued by any other RTO.


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23.3 The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years.


23.4 The NVR registered training organisation must provide returns of its client records of attainment of units of competency and VET qualifications to the National VET Regulator on a regular basis, as determined by the National VET Regulator. [no requirements currently exist]

This element was not audited.

23.5 The NVR registered training organisation must meet the requirements for implementation of a national unique student identifier. [no requirements currently exist]

This element was not audited.

SNR 24 Accuracy and integrity of marketing

24.1 The NVR registered training organisation must ensure its marketing and advertising of AQF and VET qualifications to prospective clients is ethical, accurate and consistent with its scope of registration.



The registered provider advertises on www.academysofitel.com.au that The Academy Sofitel provides the training for SIT30812 Certificate III in Commercial Cookery and SIT50312 Diploma of Hospitality.

The Mint Training website, www.mintgroup.com.au: o makes reference to ‘ASQA accredited programs’ and ‘the ASQA systems and

processes’, neither of which exists. o Advertises its Transport and Logistics training is for ‘Line Haul Drive, Local Health

General Freight Driver, Interstate Driver’ but fails to advise that they do not conduct the assessment to allow for issuance of a licence.


Provide evidence that it has rectified its marketing resources (in all formats) to ensure they are accurate and consistent with its scope of registration and licensing limitations. Amended at audit. Amended at audit.

24.2 The NVR registered training organisation must use the NRT logo only in accordance with its conditions of use.


SNR 25 Transition to Training Packages/expiry of VET accredited courses

25.1 The NVR registered training organisation must manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that it

http://www.academysofitel.com.au/

http://www.mintgroup.com.au/


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delivers only currently endorsed Training Packages.


25.2 The NVR registered training organisation must manage the transition from superseded VET accredited courses so that it delivers only currently endorsed Training Packages or currently VET accredited courses.


Documents

Evidence analysis VET Quality Framework - Mint Training€¦ · · 2016-12-08Evidence analysis – VET Quality Framework Australian Skills Quality Authority ... BSBLED401A Develop