Evolving Enabling Services through adaptive technology

Health Facilities Scotland Session 4B

Gordon Reid, IT Manager Heath FM John Lee, Clinical Solutions Director Friday 8th November 2013

Evolving ‘Enabling Services’ through adopting technology

Model T Ford Electric cars Nightingale wards Single bed rooms

Specialist printers DIY, WIFI printing

1900 Life’s only constant is change 2013

Multi use corridors Patient, staff, visitors only

95,115m2

(15 football pitches)

860 Beds

(50% single rooms)

3 year construction Total cost £400m

2 Hospitals Transferred (Stirling & Falkirk)

16 FM Services

Forth Valley Royal Hospital – Key Facts

Services Provided

•Ward Housekeeping •Security •Car Park Management •Helpdesk •Reception •General Services •Switchboard •Estates

•Portering •Linen •Waste Management •Domestic •Grounds & Gardens •Pest Control •Utilities •Catering

Why should we embrace technology and innovation?

INNOVATION &

TECHNOLOGY

Easier & more efficient

Enable new possibilities

Reduce risk and safety

challenges

Enable our staff to excel

Data capture analysis and

trending

Improved response &

customer experience

Technologies used with in the Enabling Services FM space...

Mail Matrix

PDA Meal Ordering

Hologram

in:touch

Logistic Robots

Added since service commencement

95,115m2

(15 football pitches)

860 Beds

(50% single rooms)

2 Hospitals Transferred (Stirling & Falkirk)

16 FM Services

AGVs ~ Would we do it again?

Safety

Improved Infection Control

Segregated Flow

Reduced building damage

Business Case delivered

95,115m2

(15 football pitches)

Mail Matrix

16 FM Services

Manual Handling

Service Requirement

Quality and Efficiency

Flexibility

Business Case delivered

95,115m2

(15 football pitches)

860 Beds

(50% single rooms)

EVA / Hologram

Welcomes you to the hospital

Communicates key health messages

Pushes Restaurant sales

in:touch

Extended Leadership Team

Leadership Team

Front Line Staff

Contract Director

Customers – Patients and Visitors

Enhancing the patient experience

“Patient at the heart of everything we do”

Evolving ‘Enabling Services’ through adaptive technology

Tomorrow's World

What do we have in development •Tablet meal order and provisions

•From PDA to Smart watches •Continue to develop / maximising using WIFI to enhance FM services