Embed Size (px)
Citation preview
All-in-1 Benefit
Healthcare Help
Wellness Coaching
EAP+Work/Life
Exclusively for Health Advocate Members
All in balanceWelcome to Your Health Advocate All-in-1 BenefitYour Healthcare Help, Wellness Coaching, and EAP+Work/Life benefit, provided free by your employer or plan sponsor, helps you and your family with healthcare-related problems, wellness goals, and personal and work/life issues. Here are the three features of your All-in-1 benefit:
Healthcare HelpA Personal Health Advocate (PHA) can help you with complex conditions, find specialists, address eldercare issues, clarify insurance coverage, work on claims denials, secure second opinions, help negotiate medical bills and more.
Wellness CoachingWhether you need to lose weight, get fit, lower your blood pressure or reach other health goals, we can help you get there. You will have unlimited access to a personal Wellness Coach to motivate you every step of the way.
EAP+Work/LifeShort-term, professional assistance is available to help you cope with stress, depression, divorce, family problems, substance abuse and many other temporary setbacks in life. Our Work/Life specialists will help you locate the right support services to help you balance your life.
We point the way…We go to bat for you…We ease your burden.
Your Personal Health Advocate can help you and your family:• Find the right doctors, hospitals
• Schedule tests, appointments
• Locate eldercare services
• Secure second opinions
• Untangle claims
• Correct billing errors
• Navigate your insurance plan
• Explain conditions, treatments
• Help you make informed decisions
What is Healthcare Help?The Healthcare Help feature provides personalized assistance to help you and your family navigate the complexities of the healthcare system.
When is it available?You can access the program 24/7. Normal business hours are Monday-Friday, between 8 am and 9 pm Eastern Time. After hours and during weekends, staff is available for assistance.
What does it do?A Personal Health Advocate can help you with a full range of healthcare and insurance-related issues to save you time, money and worry.
How does it work?If you have a healthcare or insurance-related issue, call our toll-free number. You’ll be assigned a Personal Health Advocate, who works with you one-on-one to find solutions to time-consuming issues, such as sorting out billing concerns, finding qualified doctors, transferring medical records, finding eldercare and more.
Our Health Cost Estimator™ service offers the average estimated costs of common medical procedures. Call us and we can give you the cost information you need, so you can make an informed decision.
Who can use it?The Healthcare Help feature is available to all eligible employees, your spouse, dependent children, parents and parents-in-law. If you have a question about who is covered for services, simply call us.
Healthcare Help Assistance resolving healthcare and insurance-related issues
Don’t Know Where to Turn?
We point the way• Find the right doctors, dentists, specialists and other providers
• Schedule appointments, arrange for special treatments and tests
• Locate the right treatment facilities, clinical trials
• Answer questions about test results, treatments and medications
• Research and locate newest treatments; secure second opinions
• Help transfer medical records, X-rays and lab results
Confused by Health Insurance?
We cut through the red tape• Explain coverage stipulations, alternatives for uncovered services
• Get appropriate approvals for covered services
• Address coverage for simple and complex treatments
Overwhelmed by Medical Bills?
We go to bat for you• Uncover mistakes
• Get cost estimates for medical services
• Supply providers with required information to pay a claim
• Get to the bottom of coverage denials
• Advise about appeals rights
• Address any doctor, dental, hospital bill
• Billing and claims experts negotiate fees
• Interact with doctors and other providers
• Make payment arrangements
Need Eldercare and Caregiver Services?
We ease your burden• Find in-home care, adult day care, assisted living, long-term care
• Clarify Medicare, Medicaid and Medicare Supplemental plans
• Coordinate care among multiple providers
• Research transportation to appointments
Our Wellness program helps you every step of the way to:• Arrange your own one-on-one
Wellness Coaching sessions
• Schedule Coaching at a convenient time
• Choose your own online Wellness Workshops
• Determine your risk profile
• Set—and stick with—health goals
• Attain easy-to-read, reliable information
• Access powerful, interactive, online health tools 24/7
• Ensure full privacy protection
What is the Wellness program?The Wellness program features unlimited access to a personal Wellness Coach, by telephone or email, to help you set —and stick with—your personal health goals. Or, go at your own pace by completing an online Wellness Workshop. A full range of additional online health tools can help you better manage your health.
When is it available?You can communicate with your Coach by telephone or email at your convenience. The online health tools are available to you 24/7.
What does it do?The Wellness program can help you lose weight, get fit, reduce stress and reach other health goals. You have unlimited access to a personal Wellness Coach for ongoing motivation.
You also have access to online health tools, including a Health Risk Assessment that summarizes your health risks, goal trackers to help you chart your progress, a MedChoice Support™ tool to compare the pros and cons of medical care options, Wellness Workshops and authoritative health information on topics from A-Z.
How does it work?You can activate your Wellness program by logging on to the website: HealthAdvocate.com/members. The online health tools are available on the website.
Who can use it?The Wellness program is available to you, your spouse and dependent children age 18 and over.
Wellness Coaching Helping you make healthy changes
How does the Wellness program work?It starts when you go to HealthAdvocate.com/membersYour password-protected login leads you to a Wellness menu where you can arrange to talk to your own personal Wellness Coach and begin taking advantage of this valuable benefit.
Wellness CoachingUnlimited access to your personal Wellness Coach by telephone or email, or begin an online Wellness Workshop.
Wellness WorkshopsChoose self-guided, online Wellness Workshops for step-by-step support in seven areas including: exercise, nutrition, weight management, diabetes prevention, stress reduction and more.
Health Risk AssessmentAn online, confidential questionnaire that gives you a profile of your health risks, along with recommended activities to reduce risks.
Health InformationLook up a disease, the latest medical news and more.
Health TrackersTrack your food intake and exercise as well as blood pressure, weight and more.
Meal and Exercise Plans and LogsUse these tools to help meet your health goals.
MedChoice Support™
Comparative tool helps you choose the right care options for you.
ActivateYour Wellness Program
Go to: HealthAdvocate.com/members
If you need assistance:just call 866.799.2728
Employee Assistance Program (EAP)Talk to a certified counselor to learn coping skills. You may be referred to the appropriate professional for in-depth, long-term help. Your counselor can address:
• Stress, depression, anxiety
• Marital relationships,family/parenting issues
• Work conflicts
• Anger, grief and loss
• Drug and alcohol abuse
Work/LifeOur Work/Life specialists find supportive services, check availability and make the referrals to help with:
• Eldercare, childcare
• Legal concerns
• Financial issues
• Time management
• Parenting
• Adoption
…and more
What is EAP and Work/Life?The EAP and Work/Life program is designed to help you lead a happier and more productive life at home and at work. All of us have experienced some type of personal problem, concern or emotional crisis at one time or another. Balancing the needs of work, family and personal responsibilities isn’t always easy. Our program offers the right support at the right time.
When is it available?The program is available 24/7.
What does it do?The EAP and Work/Life program provides a professional counselor to listen and 1) help define the problem clearly, 2) assess the type of help needed, and 3) either provide the required help or make the most appropriate, cost-effective referral for you.
How does it work?Simply pick up the phone and dial 866.799.2728(toll-free) and talk to a counselor or visit online at HealthAdvocate.com/members to access EAP and Work/Life services.
Who can use it?The EAP and Work/Life program is available to you, your spouse, dependent children, parents and parents-in-law.
EAP+Work/Life Assistance and resources for real support
Search Provider DatabasesFind a range of resources including childcare, eldercare, parenting and volunteering
Learning Center Health and Lifestyle InformationGet practical tips, facts, articles and interactive personal plans in these and other categories
• Wellness, health and behavior
• Personal development
• Mental health
• Parenting, childcare and aging
Skill BuildersBuild your knowledge and skills in these areas
• Workplace stress
• Career development
• Anger management
• Personal financial planning
Relocation CenterGet valuable information about your new community
• Local schools, hospitals, houses of worship
• Neighborhood demographics
• Real estate agents; mortgage applications
Legal, Financial and Identity Theft AssistanceFind out what you need to know
• Real estate issues
• Criminal matters
• Estate planning
• Debt management, budgeting
• Retirement strategies
• Fraud recovery specialists to help with identity theft
Healthcare HelpJust give us a call.
During your very first call, you will be:
• Assigned a Personal Health Advocate—typically a registered nurse, supported by medical directors and benefits and claims specialists
• Asked for necessary background information
• Assured that your Personal Health Advocate will work on your question or problem, no matter how long it takes
EAP+ Work/LifeHere when you need us.We’re always hereGet short-term assistance to help you cope with personal, family and work issues, and the right resources to better balance your work and life.
In a crisis, emergency help is available 24/7
Wellness CoachingActivate your program.
Go to:
HealthAdvocate.com/members
Take the Health Risk Assessment
An online, confidential questionnaire that gives you a summary of your risks for leading diseases, along with suggestions for reducing those risks
Sign up for Coaching
Arrange to work with a personal Wellness Coach by telephone or email
Summary of Features
Always at Your SideWe’re here when you need us most
Your Health Advocate benefit can be accessed 24/7. Normal business hours are Monday-Friday, between 8 am and 9 pm Eastern Time. After hours and during weekends, staff is available for assistance.
There is no cost to use our service
Your employer or plan sponsor offers your Health Advocate benefit at no cost to you.
We’re not an insurance company
We don’t replace your health insurance plan. Instead, we help with your healthcare or insurance-related problems.
Your privacy is protected
Our staff follows careful protocols and complies with all government privacy standards. Your medical and personal information is strictly confidential.
Independent. Confidential. Convenient. Health Advocate is not affiliated with any insurance or third party provider. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment.
Just call. 866.799.2728
Send us an email. [email protected]
Visit us on the internet. HealthAdvocate.com/members
Easy to Reach
©2011 Health Advocate, Inc.HA-CWEM-1107004-1BRO
TM
Wallet CardsMember
Wallet CardsMember
©2011 Health Advocate, Inc. HA-CWEM-1107004-1BRO
©2011 Health Advocate, Inc. HA-CWEM-1107004-1BRO
©2011 Health Advocate, Inc. HA-CWEM-1107004-1BRO
©2011 Health Advocate, Inc. HA-CWEM-1107004-1BRO
©2011 Health Advocate, Inc. HA-CWEM-1107004-1BRO
Help is Only a
Phone Call Away
866.799.2728
Healthcare HelpWellness CoachingEAP+Work/Life
...and much more!
Healthcare HelpWellness CoachingEAP+Work/Life
...and much more!
Healthcare HelpWellness CoachingEAP+Work/Life
...and much more!
Healthcare HelpWellness CoachingEAP+Work/Life
...and much more!
Healthcare HelpWellness CoachingEAP+Work/Life
...and much more!
Help is Only a
Phone Call Away
866.799.2728
Help is Only a
Phone Call Away
866.799.2728
Help is Only a
Phone Call Away
866.799.2728
Help is Only a
Phone Call Away
866.799.2728
