Executive Summary - Working Mother · Source: 2013 Working Mother Best Companies for Hourly Workers 3 Research Methodology Completed applications for the 2013 Best Companies for Hourly

Executive Summary

2Source: 2013 Working Mother Best Companies for Hourly Workers

The purpose of the Best Companies for Hourly Workers initiative is to recognize American corporations that create and use best practices to support their non-exempt employees.

Since 2010, the Working Mother Research Institute has asked companies whose workforces comprise at least 50 percent hourly employees to tell us how their flexible work arrangement systems, training and education programs and advancement policies affect their non-exempt workers.

The 2013 application included questions in the following areas:

◆ Company Profile◆ Company Culture and Work Life Programs◆ Workforce Profile◆ Benefits◆ Training, Development and Advancement◆ Work and Flexibility◆ Paid Time Off and Leaves

Background on the Initiative


Research Methodology

Completed applications for the 2013 Best Companies for Hourly Workers initiative were collected online from June 15 to September 14, 2012.

To qualify, a company must have at least 500 U.S. employees, and at least half of its U.S. workforce must be non-exempt.

Winning companies were selected from a pool of self-selected applicant companies and ranked numerically based on the data they provided in their applications.

Winners were selected based on these applications and will be announced in the April/May 2013 issue of Working Mother magazine and on workingmother.com/bestcompanies.

Statistics reported are aggregated from the data collected from the 12 winning companies.


The 2013 Best Companies for Hourly Workers support their non-exempt employees in ways that many large employers do only for their salaried ranks:

All Best Companies offer full-time non-exempt employees personal and family health insurance, dental and vision coverage, prescription drug coverage and tuition benefits.

All Best Companies offer job-skills training that takes place during work hours for normal pay.

All Best Companies offer flextime to non-exempt employees, and 68% of eligible workers use it. That is a slight decline from last year, but the percentage of hourly employees using telecommuting and compressed work schedules rose.

Employees at the Best Companies are earning more money this year. The proportion of non-exempt workers earning less than $12 per hour fell to 30% from 46% among employees at the 2012 Best Companies.

Summary of 2013 Findings


THe 2013 BeST CoMpAnIeS foR HoURly WoRkeRS

Congratulations!


THe 2013 WoRkIng MoTHeR BeST CoMpAnIeS foR HoURly WoRkeRS

eMploy MoRe THAn 640,000 people

In 7 IndUSTRIeS

AT MoRe THAn 7,200 WoRkSITeS nATIonWIde.

By the Numbers

AutomotiveFinancial ServicesFood and Beverage ProductionHospitals/Health CareHotels/LodgingMedia, Internet and AdvertisingRetail

Demographics

8

47%

37%

31%

27%

21%

19%

17%

15%

13%

13%

9%

6%

*non-exempt employees are those who receive hourly wages (minimum wage or higher) and are eligible for overtime pay under the federal fair labor Standards Act.Source: 2013 Working Mother Best Companies for Hourly Workers

non-exeMpT* eMployeeS RepReSenT 84% of THe WoRkfoRCe AT THe BeST CoMpAnIeS foR HoURly WoRkeRS, on AveRAge.

Hourly Employees Snapshot

53%

63%

69%

73%

79%

81%

83%

85%

87%

87%

91%

94%Best Buy

University of New Mexico Hospitals

Marriott International

Sodexo

Hilton Worldwide

Bon Secours Virginia

WellStar Health System

Mercy Health System

University of Wisconsin Hospital and Clinics

Valassis

General Motors

Capital One Financial

Non-Exempt Employees Exempt Employees


WoMen RepReSenT 47% of THe non-exeMpT eMployeeS AT THe BeST CoMpAnIeS, on AveRAge.

Hourly Employees Snapshot

14%86%

44%56%

21%79%

21%79%

39%61%

10%90%

45%55%

48%52%

78%22%

27%73%

16%84%

69%31%

Mercy Health System

WellStar Health System

Bon Secours Virginia

University of New Mexico Hospitals

University of Wisconsin Hospital and Clinics

Capital One Financial

Sodexo

Valassis

Marriott International

Hilton Worldwide

Best Buy

General Motors

Female Non-Exempt Employees Male Non-Exempt Employees


AT THe BeST CoMpAnIeS, non-exeMpT WoRkeRS ARe Well RepReSenTed ACRoSS All Age gRoUpS.

Full-Time Hourly Employees: Age

45–54 years 26%

55+ years 19%

25 years andyounger

11%

26–34 years 23%

35–44 years 22%


AMong fUll-TIMe HoURly eMployeeS, 34% ARe UndeR 35 yeARS old; AMong fUll-TIMe exeMpT WoRkeRS, 24% ARe UndeR 35.

Age of Full-Time Employees: Hourly Workers Are Younger than Salaried

Full-Time Non-ExemptFull-Time Exempt

45–54 years 29%

45–54 years 26%

55+ years 19%

55+ years 17%

25 years andyounger

2%

25 years and younger

11%26–34 years 22% 26–34

years 23%

35–44 years 30% 35–44 years

22%


AT THe BeST CoMpAnIeS, AlMoST 60% of non-exeMpT WoRkeRS ARe WHITe, 17% ARe lATIno And 20% ARe BlACk.

Full-Time Hourly Employees: Race

Caucasian 56%

Hispanic/Latin 17% African-American/

Black 20%

Unknown 1%

Multiracial 1%

Native American/ Alaskan Native

1%

Asian/Pacific Islander

5%

13State minimum wage laws vary; federal minimum wage is currently $7.25.Source: 2011 & 2012 Working Mother Best Companies for Hourly Workers

HoURly WoRkeRS AT THe 2013 BeST CoMpAnIeS ARe MAkIng MoRe THAn lAST yeAR’S WInneRS dId

Non-Exempt Employees: Pay per Hour

Percentage of Employees in Each Category of Hourly Wages

0% 0%

50% 50%

$7.24 or below

2011 2012 2013

$7.25–$12.00

2011 2012 2013

$12.01–$20.00

2011 2012 2013

$20.01–$30.00

2011 2012 2013

$30.01–$40.00

2011 2012 2013

$40.01–$50.00

2011 2012 2013

$50.00+

2011 2012 2013

44%

1% 2% 2%

37%

28%

34%

30%32%

17%

12%

20%

8% 8%

13%

2% 3% 4%1% 1% 1%


AT THe BeST CoMpAnIeS, WoMen ReCeIved 47% of THe pRoMoTIonS To SAlARIed exeMpT poSITIonS fRoM HoURly JoBS And 38% of All

pRoMoTIonS To non-exeMpT MAnAgeR poSITIonS.

Hourly Workers: Promotions

Promoted from an Hourly Position to a Salaried Exempt

Position

Promoted from an Hourly Non-Manager Position to a Non-Exempt

Manager/Team Leader Position

Female 38%

Male 62%

Female 47%

Male 53%

Benefits


on AveRAge, HoURly eMployeeS AT THe BeST CoMpAnIeS MUST WoRk A MInIMUM of 21 HoURS peR Week To Be elIgIBle foR HeAlTH CARe BenefITS.

Best Practices: Health & Wellness Benefits

of THe BeST CoMpAnIeS offeR fUll-TIMe non-exeMpT eMployeeS ACCeSS To:100%

Personal health insurance coverage

Family health insurance coverage

Dental coverage

Vision coverage

Prescription drug coverage

Tuition benefits


All BeST CoMpAnIeS offeR CHIld CARe ReSoURCe And RefeRRAl SeRvICeS, WHIle fIve offeR BACkUp CHIld CARe And SCHool HolIdAy CHIld CARe

To non-exeMpT eMployeeS.

Best Practices: Child Care

12

5 54 4

32

Child care resource and

referral service

Backup child care

School holiday child care

Before/after hours care

Sick child care

Business travel child

care

Overtime work child care

Number of Best Companies that Offer Child Care Programs


All BeST CoMpAnIeS offeR TUITIon BenefITS To non-exeMpT eMployeeS.

Best Practices: Tuition Reimbursement

12 1211 11

9

76

Pursuing degrees

Job skills training

for current position

Pursuing certifications

Career advancement

training

General Educational

Development (GED)

Review courses

(CPA, SHRM, etc.)

English as a Second Language

(ESL, ESOL, VESL)

23 IS THe AveRAge MInIMUM nUMBeR of HoURS THAT eMployeeS MUST WoRk peR Week To Be elIgIBle foR TUITIon BenefITS.

Number of Best Companies that Offer Tuition Programs

Training, Development

and Advancement


THe BeST CoMpAnIeS offeR non-exeMpT eMployeeS A vARIeTy of lIfe-SkIllS pRogRAMS.

Best Practices: Life-Skills Training

11 BeST CoMpAnIeS offeR lIfe-SkIllS TRAInIng dURIng THe HoURly eMployeeS’ SCHedUled WoRkdAy,

AND PAY WORkERS REguLAR HOuRLY WAgES.

1110 10

9 98 8

7

Computer training

Conflict resolution

Time management

Stress management

Financial literacy

programs

Language courses

Budgeting College programs

Number of Best Companies that Offer Life-Skills Programs


Best Practices: Job Skills Training

of THe BeST CoMpAnIeS offeR:AllJob skills training for hourly employees

Job skills training during work hours

Paid job skills training

12 12 12

10 109

65

Job-specific training

Technical training

Career development

Computer literacy

Licensing and certification

training courses

Language courses

Math skills Negotiation

Number of Best Companies that Offer Job Skills Training


THe BeST CoMpAnIeS offeR CAReeR AdvAnCeMenT oppoRTUnITIeS.

Best Practices: Career Advancement

Number of Best Companies that Offer Advancement Programs

1110

9

12◆ Training on

fundamentals (such as basic work skills, problem solving skills, etc.)

◆ Basic technology training

◆ Online self-directed training sessions

◆ Classroom training employees can sign up for

◆ Mentoring

◆ Information to explain benefits

◆ Information and training on financial literacy

◆ Supervisor/team leader preparatory training

◆ Peer learning/training groups

◆ Career counseling

◆ Career ladder and lattices

◆ Language skills training

◆ Vocational skills training

Scheduling Flexibility &

Paid Time Off


nUMBeR of THe BeST CoMpAnIeS foR HoURly WoRkeRS THAT pRovIde HoURly WoRkeRS ACCeSS To THe folloWIng TypeS

of SCHedUlIng flexIBIlITy:

Best Practices: Scheduling Flexibility

109

8

11◆ Grant extended unpaid

time off without penalty (e.g. for trips to home countries or to take care of family)

◆ Allow employees to trade entire shifts

◆ Allow employees to pick up shifts

◆ Volunteer overtime

◆ Guaranteed scheduled time off

◆ Floating holidays

◆ Episodic time off (last-minute time off without pay granted without penalty)

◆ Shift time off that can be made up during the pay period

◆ Offer downtime leave (time off without pay when the operation/business is slow)

◆ Drop and split shifts

◆ Advance notification of monthly work hours

◆ Schedule preference bidding

25

Access and usage percentages reflect only the data submitted by those Best Companies that offer each arrangement.n/a: did not ask specifically for access to telecommuting by full-time non-exempt employees.Source: 2013 Working Mother Best Companies for Hourly Workers

All BeST CoMpAnIeS offeR flexTIMe And pART-TIMe WoRk

Best Practices: Flexible Work Arrangements

Access and usage for Flexible Work Arrangements:

Percentage of Best Companies that offer flexible work arrangements

Access for full-time non-exempt employees

Usage by full-time non-exempt employees

0% 0%

100% 100%100%

90%

68%

Flextime

100%91%

14%

Temporary part-time work

92%

n/a15%

Telecommuting

92%

72%

42%

Compressed work schedule

26*Access and usage percentages reflect only the data submitted by those Best Companies that offer each arrangement.Source: 2013 Working Mother Best Companies for Hourly Workers

USAge of flexTIMe And pART-TIMe WoRk By fUll-TIMe non-exeMpT eMployeeS deClIned SlIgHTly THIS yeAR, WHIle THe USAge of TeleCoMMUTIng And

CoMpReSSed WoRk SCHedUleS ConTInUed To InCReASe.

Year Over Year: usage of Flexible Work Arrangements

usage of Flexible Work Arrangements by Full-Time Non-Exempt Employees

0% 0%

100% 100%

Flextime

68%73%

68%

2011 2012 2013

Part-time work

25%17% 14%

2011 2012 2013

Telecommuting

13% 13% 15%

2011 2012 2013

Compressed work schedule

28%32%

42%

2011 2012 2013


THe BeST CoMpAnIeS offeR pAId TIMe off To eMployeeS. THe AveRAge MInIMUM Weekly WoRk ReqUIReMenT To eARn pAId TIMe off

AT THe BeST CoMpAnIeS IS 16 HoURS.

Best Practices: Paid Time Off

Average Number of Paid Days Offered and Taken at the Best Companies for Hourly Workers

Part-time employees

Full-time non-exempt

employees

Full-time exempt

employees

1411

2619

2620

Average number of paid days off offeredAverage number of paid days off taken

Company Culture

& Work Life Issues


Best Practices at Best Companies

8 BEST COMPANIES

Host culture days

and celebrate heritage months

10 BEST COMPANIES

Offer ethnic dishes in employee

cafeteria

11 BEST COMPANIES

Translations for critical

information

8 BEST COMPANIES

Language programs

11 BEST COMPANIES

Participate in community

outreach/ volunteerism with diverse

organizations

10 BEST COMPANIES

Have employee

resource groups/networks

9 BEST COMPANIES

Celebrate international and religious

holidays

Creating a culture

of inclusion among

employees


Best Practices at Best Companies

8 BEST COMPANIES

Affinity groups for

employees with children who have

special needs

12 BEST COMPANIES

Resource and referral services

for employees with children who have

special needs

12 BEST COMPANIES

Substance abuse

counseling for teens/tweens

6 BEST COMPANIES

College coaching

12 BEST COMPANIES

Emotional support

counseling for teens/tweens

12 BEST COMPANIES

Resource and referral services for elder care

9 BEST COMPANIES

Support groups

for parents of teens

and tweens

Programs offered

to full-time non-exempt employees


All BeST CoMpAnIeS pAy HoURly eMployeeS THeIR noRMAl HoURly WAgeS dURIng lACTATIon BReAkS.

6 BeST CoMpAnIeS pRovIde MAnAgeRS WITH InfoRMATIon on HoW To ACCoMModATe non-exeMpT nURSIng MoTHeRS.

Best Practices: Nursing Mothers

10 109 9 9 9 9

Comfortable furniture in

pumping rooms

Locks for privacy in pumping

rooms

Encouraged breaks so

nursing mothers

may pump

Educational materials

Hotline to call for

information

Refrigeration for breast

milk

Calendar for scheduling access to pumping

rooms

Number of Best Companies that Offer Lactation Programs


THe BeST CoMpAnIeS SUppoRT THe HeAlTH & WellneSS of HoURly WoRkeRS.

Best Practices: Health & Wellness

Number of Best Companies that Offer Wellness Programs

12

12

12 1211 11 11 11 11

11

Nutrition counseling

Smoking cessation programs

Health fairs Stress management/

stress reduction programs

Fitness center discounts/subsidies

On-site fitness centers

Health and lifestyle coaching

Weight loss programs

Health screening programs

Wellness programs

33*9 Best Companies provide free or subsidized uniforms for hourly workers, and 2 Best Companies do not require employees to wear uniforms. Source: 2013 Working Mother Best Companies for Hourly Workers

HAlf THe BeST CoMpAnIeS offeR MoRTgAge ASSISTAnCe pRogRAMS To THeIR HoURly WoRkeRS.

Best Practices: Additional Programs for Hourly Workers

1110

98

6 6

Free employee parking

Free or subsidized

meals

Free or subsidized uniforms*

Foreclosure counseling programs

Mortgage assistance programs

Public transportation

subsidies

Number of Best Companies that Offer Additional Programs

34

How do you rate in key areas like diversity & inclusion, women’s advancement and work life programs? The Working Mother Research Institute has the answer. With one of the most comprehensive databases available to corporate America, WMRI has the data you need to make the right decisions for both your employees and your bottom line.

To find out how your company rates, register today for one of our initiatives:◆ Working Mother 100 Best Companies◆ Working Mother Best Companies for Multicultural Women◆ Working Mother Best Companies for Hourly Workers◆ Working Mother & Flex-Time Lawyers Best Law Firms for Women◆ NAFE Top Companies for Executive Women◆ Diversity Best Practices

participation is free and confidential.

Interested in learning more? Visit wmmsurveys.com today!

35

Custom Assessmentslet our researchers do the assessment for you. our experienced team will turn your benchmarking data into a turnkey presentation showing where your company leads and lags compared with the Best Companies.

BenchmarkingThe most detailed data available, our benchmarking reports show how your company rates, question-by-question, against all Best Companies. Custom comparisons are also available.

Scorecardseach participating company receives a free top-line summary of how it compares with all applicants across essential clusters of the initiative’s extensive application.

Interested in learning more? Contact kristen Willoughby at [email protected] for more information today!

36

From flexibility and child care to the recruitment, retention and advancement of women, the Working Mother Research Institute is dedicated to tracking and promoting the best practices of today while also creating marching orders for

tomorrow. WMRI’s goal is to give both working mothers and their employers the information they need to be truly family friendly.

Learn more at workingmother.com/research

37

Jennifer Owens, Director [email protected]

krista Carothers, Senior Research Editor [email protected]

kristen Willoughby, Senior Manager, Editorial & Research Initiatives [email protected]

Michele Siegel, Senior Manager, Research Initiatives [email protected]

kaisa Filppula, Primary Research Associate [email protected]

Contact Information

Learn more at workingmother.com/research

38

Registration for the 2014 Working Mother Best Companies

for Hourly Workers is now open at

www.wmmsurveys.com

Documents

Executive Summary - Working Mother · Source: 2013 Working Mother Best Companies for Hourly Workers 3 Research Methodology Completed applications for the 2013 Best Companies for Hourly