Exhibit 1 - Detailed Scope of Work

7/26/2019 Exhibit 1 - Detailed Scope of Work

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Exhibit 1Detailed Scope of Work including Questions and Required Narrative

Responses

Contents1 Overview..............................................................................................................................3

1.1 ERP Acronyms..............................................................................................................3

1.2 ERP Project Background...............................................................................................4

1.3 Scoe o! "ounty ERP So#ution......................................................................................4

1.4 Project P$asing.............................................................................................................%

1.% "urrent &ec$nica# Environment......................................................................................'

2 (endor )uestions *Resonses Re+uired,...........................................................................12

2.1 Eva#uation "riteria- Project Seci!ic "riteria...............................................................12

2.2 A#ication So!tware....................................................................................................24

2.3 &ec$nica# n!rastructure...............................................................................................2%

2.4 Security.......................................................................................................................3%

2.% So!tware /icensing......................................................................................................3'

2.' A#ication Service Provider *ASP, or 0osted Otion..................................................3

2. m#ementation P#an....................................................................................................4%

2..1 enera# m#ementation Aroac$.......................................................................4%

2..2 Project anagement Aroac$............................................................................4

2..3 0ardware So!tware and Storage 5esign and nsta##ation "onsu#ting..................46

2..4 5ata "onversion P#an..........................................................................................46

2..% Reort 5eve#oment............................................................................................ 46

2..' ntegrations and nter!aces..................................................................................%7

2.. &raining................................................................................................................%1

2..8 "$ange anagement Aroac$...........................................................................%4

2..6 &esting.................................................................................................................%%

2..17 Oerationa# Redesign...........................................................................................%%

2..11 System 5ocumentation and anua#s...................................................................%'

2..12 5isaster Recovery P#an........................................................................................%

2..13 9now#edge &rans!er..............................................................................................%

Broward "ounty :/ R/ ;R78''371R2 "entra#i


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2..14 Sta!!ing P#an.........................................................................................................%8

2..14 Sta!!ing P#an *continued,.......................................................................................%6

2..1% &ransition Ongoing Suort and aintenance.....................................................'1

2..1' On=oing Oerations...........................................................................................'

2.8 "ost Proosa#..............................................................................................................'8



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1 #vervie$

Exhibit 1 rovides t$e !o##owing in!ormation to roosing vendors-

Background in!ormation on t$e "ounty ERP roject and current ERP environment

Assumtions regarding t$e scoe o! services >eing re+uested

Scoe o! services re+uested as art o! t$is R/

n!ormation !or w$ic$ t$e vendors are re+uested to rovide a resonse

1%1 ER& 'cron()s

'cron() Definition

A"0 Automated "#earing 0ouseA5 A#ication 5eve#oment aintenance and Suort

AP Accounts Paya>#e

AP A#ication Protoco# nter!ace

AR Accounts Receiva>#e

"OA "$art o! Accounts

5BA 5ata Base Administrator

5// 5ata /ink /ayer

ePRO e=Procurement

:&E :u## &ime E+uiva#ent

:&P :i#e &rans!er Protoco#/ enera# /edger

0" 0uman "aita# anagement

0"O 0ea#t$ "are Organii#ity and Accounta>i#ity Act

0RS 0uman Resource n!ormation System

0RS 0uman Resources anagement System

(R nteractive (oice Resonse

/A? /oca# Area ?etwork

?A& ?etwork Address &rans#ation

PP Project anagement Pro!essiona#

)A )ua#ity Assurance

R5BS Re#ationa# 5ata>ase anagement System

R5P Remote 5eskto Protoco#

S" Su#y "$ain anagement

S/A Service /eve# Agreement



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SSAE 1' Statement on Standards !or Attestation Engagements

SS/ Sing#e Socket /ayer

@A& @ser Accetance &esting

(O5 (ideo on 5emand

(P? (irtua# Private ?etwork

A? ide Area ?etwork

1%" ER& &ro*ect +ackground

"ounty government is comosed o! many disarate and nonintegrated entities. &$ese inc#udeenterrise agencies suc$ as a ort airort and water wastewater and waste and recyc#ing!aci#ities as we## as regiona# agencies t$at oerate andor rovide arks #i>raries $umanservices a >us transit system ermitting and #icensing and environmenta# and growt$management services.

Broward "ounty $as ana#yusiness oerations wit$ suort !rom eCterna# vendors and$as determined a need to im#ement an Enterrise Resource P#anning *ERP, System. &$e"ounty views an ERP roject as an enterrise=wide re=engineering initiative t$at re+uires on=going #eaders$i and suort !rom t$e to o! t$e enterrise. &o t$is end an ERP Project O!!ice$as >een esta>#is$ed in "ounty Administration reorting direct#y to t$e "ounty Administrator anda Steering &eam o! Senior /eaders. &$e "ounty $as se#ected P#ante D oran P//" to serveas 3rd Party Assurance Provider *3PA, to assist in t$e im#ementation o! t$is mu#ti=year rojectinc#uding roject management. &$e 3PA $as assisted t$e "ounty in deve#oing t$is R/document.

1%! Scope of Count( ER& Solution

&$e scoe o! services inc#ude-

1. m#ementation o! a vendor=$osted centra#i#e !or a eriod o!!ive *%, years.

a. &$e Prime (endor is de!ined as t$e so#e arty to t$e contract wit$ t$e "ounty and t$eso#e oint o! contact >etween t$e "ounty and t$e "ontractor w$o is accounta>#e and

resonsi>#e !or t$e success!u# integration o! a## So#ution comonents >eing roosed>y t$e (endor.

3. &$e roosed So#ution s$ou#d address t$e !o##owing >usiness areas-

a. :inance- enera# /edger Budget Per!ormance anagement &reasuryanagement *to inc#ude "as$ anagement 5e>t Service anagement andnvestment anagement, "as$ Receiting Accounts Paya>#e Bi##ing and AccountsReceiva>#es Project Accounting rant Accounting :iCed Assets.



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>. Su#y "$ain- Purc$asing *to inc#ude associated e=Procurement re#ated modu#es,nventory anagement.

c. 0uman "aita# anagement- 0uman Resources *to inc#ude associated modu#es,/earning anagement Bene!its Administration Payro## Administration.

d. Porta# anagement

4. &$e Prime (endor must roose a vendor=$osted so#ution w$ic$ may >e eit$er dedicated$osted or So!tware as a Service *SaaS,.

a. ?one o! t$e data can >e $osted or >acked u outside o! t$e "ontinenta# @nitedStates and no ortion o! t$e $osted so#ution can >e suorted outside o! t$econtinenta# @.S. during East coast >usiness $ours.

%. Proosers s$ou#d $ave signi!icant eCerience wit$ ERP im#ementations in t$e u>#ic sectorin t$e @nited States in organi#e to t$e siased on a variety o! !actors. &$roug$ t$ese e!!orts t$e !o##owing c$art was

deve#oed deicting $ow t$e "ounty envisions t$e modu#es >eing $ased. (endors are

re+uested to review and rovide !eed>ack on t$e roosed aroac$. t s$ou#d >e noted t$at a

.i)e and 'ttendance solution $as solicited separatel(/ and i)ple)entation activities are

expected to begin at approxi)atel( the sa)e ti)e that this ER& solicitation is issued%&ime and Attendance wi## !a## under t$e same "ounty governance structure as t$e ERP

im#ementation.



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1%0 Current .echnical Environ)ent

5etai#ed in!ormation regarding "ounty systems is contained in t$e overnment :inance O!!icers

Association 5ra!t &ec$no#ogy ?eeds Assessment- An Eva#uation o! Broward "ountyFs :inancia#

and 0uman Resources anagement Systems Gu#y 277. &$e reort and aendices are

#ocated on t$e "ountyFs we>site at $tt-www.>roward.orgAdministratorPagesERP.asC. A#so

on t$is we>site is t$e Broward "ounty Business "ase !or an ERP.

&$e !o##owing ta>#e inc#udes eCisting tec$no#ogy standards in t$e "ounty. n rearing

resonses vendors must remain di#igent in re!erencing t$is ta>#e to assure t$at resonses

c#ear#y identi!y-

Areas o! known or otentia# con!#ict >etween t$e vendorFs roosed so#ution and t$e

"ountyFs de!ined environments

Recommendation o! $ow >est to im#ement and oerate t$e roosed so#ution wit$in t$e

"ountyFs de!ined environments

EN.ER&RSE 2E3E2

.echnolog( 'rea 4se 5anufacturer &roduct

Desktop* Oerating System icroso!t indows SP1 Enterrise

Edition

O!!iceP icroso!t O!!ice 2717 Pro!essiona# P#us

SP1

E=ai# icroso!t Out#ook 2717 SP1

Project anagement icroso!t Project 2717 SP1

Reorting &oo# Business

O>jects

"rysta# Reorts 2711

Reorting &oo# icroso!t S)/ 2778 R2 Reorting

Services

Remote 5eskto gmt.

&oo#s

icroso!t System "enter "on!iguration

anager 277 R2 SP2

5eskto 5ata Base H 3

@ser aC

icroso!t Access 2717 SP1

Business 5iagramming icroso!t (isio Pro!essiona# 2717 SP1or#d ide e> >rowser icroso!t nternet EC#orer 8.C H 6.C

nstant essaging and

Presence

icroso!t /ync 2717

e> co##a>oration and

meeting

icroso!t /ync 2717



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EN.ER&RSE 2E3E2


P5: Reader Ado>e Reader I *17.1.1.,

"omuter

AntivirusAntiSam

icroso!t :ore!ront Endoint Protection

2717

Server ?etwork Oerating System

*nte#,

icroso!t indows Server '4 Bit 2778

R2 Enterrise Edition wit$

SP2

Server anagement &oo#s icroso!t Systems "enter Oerations

anager 277 R2

BackuRestore gmt.

&oo#

Symantec ?et>acku (ersion .7

ai# Server So!tware icroso!t ECc$ange Server 2717 SP1

(irtua# P#at!orm (ware (ware ESI 4.1

ai# Arc$iving So!tware Symantec ECc$ange 2717 SP1

ai# 0ygiene So!tware ronPort AsyncOS .7C

ai# Encrytion ECterna# ronPort AsyncOS .7C

rouware "o##a>oration icroso!t indows S$arePoint 277

SP2

Presence (oice (ideo

"o##a>oration

icroso!t /ync Server 2717

0ardware H ode# 5e## inimum Seci!ication H

PowerEdge R17 2C )uad

"ore Ieon I%%7 2.630i#e or

deskto

P &e#e$ony

P PBI

(oicemai#

"a## Recording

Paging

"isco

&e#strat *ca##

recording,

"isco @ni!ied

"ommunications anager v

'.1.%.13

P"" H v%.7

(oicemai# H @nity "onnection

v 8.%.1

"a## Recording H &e#strat

Engage v 3.%

Paging H P "e#erate P

Session v %.

P P$ones "isco "isco P P$ones 64C 6'C

67

(P? Access "isco "isco ASA %%CC "isco

Any"onnect *"#ient,

(ideo "on!erencing 0ig$

5e!inition &an>erg"isco

"27 "47

(ideo "on!erencing icroso!t /ive eeting"ommunicator

Communications nternet A&D& Peak

17

A&D& H 12B non >ursta>#e

Peak 17 = %77B Bursta>#e to

1B



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EN.ER&RSE 2E3E2


5ata A&D& etro Et$ernet

Communications

(continued)

(oice /oca# "a##ing A&D& 1:B &1 etro Et$ernet

(oice /ong 5istance Srint

ire#ess "isco 872.11Cn

"e##u#ar Srint P"S 3 4

Sate##ite ridium

Data Base

Management

System

R5BS ORA"/E Enterrise /icensing 17.2.CC

or reater Per Processor

/icensing

Data Base

Management

System

R5BS icroso!t S)/ Server '4 >it Enterrise2778 R2 *"#ustered,

ActivePassive Per

Processor /icense*s,

Autentication

Standard

Password H a#ication

aut$entication

icroso!t Active 5irectory 2778 R2

*A5,

!e" Content

Management

anage t$e static content

o! BrowardFs we> site

icroso!t icroso!t O!!ice S$arePoint

Server 277 *2717 Sring

2712,

#nternet $i%e&rans'ers

Secure !i#e trans!er :&P *:i#e &rans!er Protoco#,PP encryted *Pretty ood

Privacy,

#nter'aces e> inter!aces On#ine via $tt and e>

Services

Credit Card

ayment protoco%

"redit "ard on=#ine

ayment

B" Payment ateway=P"

"om#iant

Secure Access e> Server encrytion

certi!icates *SS/,

(eriSign SS/ ac$ine "erti!icate

Secure Access :irewa## a#iance 5escri>eduon re+uest

&$is in!ormation wi## >es$ared wit$ awarded vendor.

Secure Access :irewa## so!tware 5escri>ed

uon re+uest&$is in!ormation wi## >e

s$ared wit$ awarded vendor.

Secure Access (P? "oncentrator 5escri>ed

uon re+uest&$is in!ormation wi## >e




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EN.ER&RSE 2E3E2


Secure Access 5igita# certi!icates *users, icroso!t nterna# @ser "A

Secure Access e> :i#tering e>sense &R&O? @ni!ied Security .'

Secure Access 5/P RSA 5ata"enter 8.1

Secure Access /og anagementSE RSA envision 4.7 SP4

Secure Access OS5evice (u#nera>i#ity

Scanner

cA!ee (u#nera>i#ity anager 4.7

Secure Access e> A (u#nera>i#ity

Scanner

0P e>nsect 6.1

Secure Access ire#ess (u#nera>i#ity

Scanner

5escri>ed

uon re+uest

&$is in!ormation wi## >e


Jinimum Broward "ounty 0ardware- 77$< Pentium 2%'> Ram '> 0ard drive.ActiveI comonents are not standard on t$e deskto.A#ication at t$e deskto must >e >rowser >ased or $ave t$e a>i#ity to run wit$ L#oca# userM account rig$ts.



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n addition to t$e a>ove tec$no#ogy standards t$e "ounty $as t$e !o##owing inventory o!

too#sroducts t$at can >e #everaged !or t$e im#ementation-

&esting &oo#s- S &eam Systems Suite

Project anagement &oo#s in addition to icroso!t Project *e.g. ssue anagementRisk anagement Progress Reorting etc.,.

"on!iguration gmt- B" ECress 5eve#oment &oo#s *e.g. igration too#s "ase anagement &oo#s, Batc$ A#ications

*e.g. sc$edu#ing too#s &S "ontro#= AutoSys,- 5eve#oment = S &eam SystemsSuite "ontro# .

Additiona##y t$e siase in Bs is as !o##ows-

:inancia# System- AS Advantage roduction data>ase is 141 B t$e a#ication andot$er Advantage !i#es t$at reside on t$e @?I server are 28 B.

0uman "aita# anagement- "y>org does not reside in a data>ase. &$e siorg $as aroCimate#y 37 @sers.

@ser counts !or t$e various systems used are as !o##ows-

S(ste) 4sers .otal Concurrent

:inancia#s D Su#y "$ain ,08 377

Reorting H n!oAdvantage*EB, 081 1%%

0uman ResourcesPayro## !,8 37

Reorting = "ognos 68 87

"aita# Program anagement !67 386

"entra# and &ec$nica# 5eve#oment Suort1 1" 12

)ueries *ad $oc, ,08 386

Per!ormance Scorecard "76 37 = 47



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" 3endor Questions 9Responses Required:

&$e !o##owing sections are re+uired to >e com#eted >y vendors.

"%1 Evaluation Criteria; &ro*ect Specific Criteria

"om#ete t$e !o##owing ta>#e t$at descri>es your !irmFs eCerience on rojects o! simi#ar nature

scoe and duration a#ong wit$ evidence o! satis!actory com#etion >ot$ on time and wit$in

>udget !or t$e ast !ive *%, years.

Evaluation Criteria: Project-Specific Criteria

Responses

nter responses in te spaces provided

wenever possi"%e Supp%ementa% in'ormation

may "e inc%uded on separate pages wit page

num"ers re'erenced in te spaces provided

Supp%ementa% materia% must "e provided in te

same order as %isted "e%ow in te ro+ect,

speci'ic criteria

&ast &erfor)ance

1. :or t$e roosed im#ementationservices rovider-

a. Provide t$ree *3, re!erencesre!era>#y !rom t$e u>#ic

sector *organi


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em#oyees andOerating Budget N1B.

iv. Provide evidence o!satis!actory com#etion>ot$ on time and wit$in>udget.

d. Provide your im#ementationcost !or eac$ o! t$e t$reere!erences.

1. 2. 3.

e. 5escri>e current rojectssimi#ar to Broward "ountyFsERP Project and estimateddate o! com#etion.

!. /ist a## rojects inc#udingroject num>er wit$ Broward"ounty during t$e ast !ive *%,years.

g. /ocation= denti!y t$e O!!ice/ocation resonsi>#e !or t$isroject.

2. :or t$e roosed so!tware-

a. Provide t$ree *3, re!erencesre!era>#y !rom t$e u>#ic

sector *organi


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iii. Re!erences must >e !or"#ient :irms o! N4777em#oyees andOerating Budget N1B.

iv. ! ossi>#e one o! t$ere!erences s$ou#d >e a#ocation wit$in t$e stateo! :#orida t$at cou#d >evisited >y t$e eva#uationteam.

v. Provide evidence o!satis!actory com#etion>ot$ on time and wit$in>udget.

3.

d. 5escri>e current rojects

simi#ar to Broward "ountyFsERP Project and estimateddate o! com#etion.

e. /ist a## rojects inc#udingroject num>er wit$ Broward"ounty during t$e ast !ive *%,years.

3. :or t$e roosed $osting entity-

a. Provide t$ree *3, re!erencesre!era>#y !rom t$e u>#icsector *organi


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demonstrate entityFsa>i#ity to de#iver t$eer!ormance andservices #isted.

ii. Re!erences must $aveinvo#ved !u##yim#emented #ive use o!t$e roosed so!tware.Re!erences w$eresystem im#ementationis not com#ete wi## notsu!!ice !or t$e "ountyFseva#uation uroses.

iii. Provide evidence o!satis!actory com#etiono! im#ementation >ot$on time and wit$in>udget.

iv. Re!erences must >e !orservices t$at wereer!ormed wit$in t$east !ive years.

v. Re!erences must >e !or"#ient :irms o! N4777em#oyees andOerating Budget N1B.

vi. Provide !or eac$re!erencedocumentation o!downtime er!ormancetec$nica# suortcom#aint $istory and$osting tra!!ict$roug$ut seed.

vii. Provide evidence o!revious customersatis!action wit$ work onsimi#ar ERP $ostingrojects and anydocumenteder!ormance $istory.

viii. it$ satis!actory

de#ivery against Service/eve# agreements

2.

3.



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c. 5escri>e current rojectssimi#ar to Broward "ountyFsERP Project and estimateddate o! com#etion.

d. /ist a## rojects inc#udingroject num>er wit$ Broward"ounty during t$e ast !ive *%,years.

4. :or eac$ su>=consu#tant !irm-

a% Provide t$e resonsesseci!ied in ;1 ;2 and ;3.

'bilit( of &rofessional &ersonnel

&ro*ect 5anager Require)ents

9include full resu)e in proposal

docu)ent:

1. denti!y Project anager.?ame-

2. Provide t$ree *3, !u##=#i!e cyc#ere!erences re!era>#y !rom t$e

u>#ic sector *organi


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more t$an one modu#e.3.

%. ?um>er o! years working as an

em#oyee o! your !irm

'. ?um>er o! years working as aProject anager !or im#ementingt$e so!tware ackage roosed.

. "on!irm t$at Project anager wi##articiate t$roug$ t$e entireroject start to !inis$ as roosedas Project anager.

8. ! your roosa# is s$ort=#isted !orresentations t$e Project anagermust >e a key resenter and wi## >einterviewed at t$e Se#ection"ommittee PresentationRankingeeting.

.ea) 2ead Require)ents

#y !rom t$eu>#ic sector *organi


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roosed.

'. "on!irm t$at t$e :inancia# &eam/ead wi## articiate t$roug$ t$eentire :inancia# P$aseim#ementation start to !inis$ asroosed as :inancia# &eam /ead.

Suppl( Chain 2ead 9include fullresu)e in proposal docu)ent:

1. denti!y t$e Su#y "$ain &eam/ead.

?ame-

2. :or t$e Su#y "$ain &eam /eadrovide two *2, !u##=#i!e cyc#e

re!erences re!era>#y !rom t$eu>#ic sector *organi


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2. :or t$e 0R Payro## &eam /eadrovide two *2, !u##=#i!e cyc#ere!erences re!era>#y !rom t$eu>#ic sector *organi#y !rom t$eu>#ic sector *organi


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%. ?um>er o! years working as a0osting Provider &ec$nica# &eam/ead !or im#ementing t$e so!twareackage roosed.

'. "on!irm t$at t$e &ec$nica# &eam

/ead wi## articiate t$roug$ t$eentire roject start to !inis$ asroosed as &ec$nica# &eam /ead.



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&ortal .ea) 2ead 9include fullresu)e in proposal docu)ent:

1. denti!y t$e Porta# &eam /ead.?ame-

2. :or t$e Porta# &eam /ead rovidetwo *2, !u##=#i!e cyc#e re!erencesre!era>#y !rom t$e u>#ic sector*organi#y !rom t$e

u>#ic sector *organi


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4. ?um>er o! years working as anem#oyee o! your !irm.

%. ?um>er o! years working as a&raining &eam /ead !orim#ementing t$e so!tware ackage

roosed.

'. "on!irm t$at t$e &raining &eam/ead wi## articiate t$roug$ t$eentire roject start to !inis$ asroosed as &raining &eam /ead.

Change 5anage)ent 2ead 9includefull resu)e in proposal docu)ent:

1. denti!y t$e "$ange anagement&eam /ead.

?ame-

2. :or t$e "$ange anagement &eam/ead rovide two *2, !u##=#i!e cyc#ere!erences re!era>#y !rom t$eu>#ic sector *organi


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&re?&ro*ect .raining Services

1. Provide 3 re!erences re!era>#y!rom t$e u>#ic sector*organi. Seci!y so!tware andmodu#es t$at a#y to t$ere!erenced re=rojecttraining.

1.

2.

3.

2. Provide t$e cost !or Pre=Project&raining a#igned to t$e % KearProjected "ost ode# Resonse*Exhibit 0,.

3. ndicate w$et$er you are wi##ing to

rovide training on site at Broward"ounty.

.raining Services

1. Provide 3 re!erences re!era>#y!rom t$e u>#ic sector*organi


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3.

2. Provide t$e cost !or &raininga#igned to t$e % Kear Projected"ost ode# Resonse *Exhibit 0,.

3. ndicate w$et$er you are wi##ing torovide training on site at Broward"ounty.

Change 5anage)ent Services

1. Provide 3 re!erences re!era>#y!rom t$e u>#ic sector*organi


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"%" 'pplication Soft$are

&$e (endor is re+uired to rovide a genera# descrition o! t$e a#ication rogram roduct and$ow it wi## meet re+uirements o! t$is SO/"&A&O?. &$is section must address at a minimumt$e !o##owing items-

"%" 'pplication Soft$are

1. Provide a #ist o! t$e so!tware modu#esre+uired to im#ement t$e :unctiona#Re+uirements t$at you roose to addresser your Exhibit " resonse.

2. 5escri>e your overa## roosedtec$no#ogy so#ution.

3. 5escri>e t$e roduct direction !or t$ecomany inc#uding time !rames.

4. 5escri>e uni+ue asects o! t$e (endorsso#ution in t$e market#ace.

%. 5escri>e comonents o! t$e so#utiont$at are industry standards versus >eingrorietary to t$e (endor.

'. 5escri>e t$e eCtent to w$ic$ t$e variousmodu#es are integrated toget$er versus>eing urc$ased searate#y andinter!aced.

. 5escri>e t$e contents o! major newre#eases wit$in t$e neCt 12 mont$s t$atwou#d >e o! interest to t$e "ounty.

8. 5escri>e your orta# strategy.

6. 5oes your roosed so#ution useicroso!t ECc$angeOut#ook e=mai# andorinstant messaging as art o! its core!unctiona#ityQ ! yes #ease descri>einc#uding comati>#e version o!ECc$angeOut#ook t$at is re+uired.

17. :or t$ird arty roducts roosed t$atare integrated wit$ t$e vendorFs so#utionrovide t$e !o##owing !or eac$ roduct-

a. ?ature o! re#ations$i wit$ t$et$ird=arty vendor

>. Reason t$at t$is roduct is at$ird=arty roduct versus >eingart o! t$e so!tware vendorFsso#ution



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c. Reason w$y t$is articu#arso#ution was c$osen over ot$erso#utions in t$e market#ace

d. /engt$ o! t$e eCistingre#ations$i ande. ECtent to w$ic$ t$is t$ird=artyroduct is integrated wit$ t$evendorFs so#ution.

"%! .echnical nfrastructure

&$e (endor is re+uired to rovide t$e !o##owing in!ormation t$at wi## >e used in t$e eva#uationrocess. Additiona##y (endors s$ou#d identi!y w$ere con!#icts may eCist >etween t$eir so#utionand current tec$no#ogies >eing used as we## as areas w$ere t$ere are strong synergies >etweent$e "ountyFs comuting environment and t$e (endorFs so#ution.



27/63

Broward "ounty :/ R/ ;R78''371R2 "entra#ie t$e roosed comuter$ardware and storage environment tosuort t$e roosed so#ution. n t$eevent t$at t$ere are mu#ti#e comutersystems avai#a>#e #ist a## otions.ndicate w$ic$ is t$e re!erred$ardware #at!orm and w$y. /ist t$econditions in w$ic$ t$e re!erred$ardware #at!orm wou#d c$ange. A$ardware con!iguration w$ic$ takesinto account t$e sie easi#y searc$a>#eand retrieva>#e. &$e system s$ou#d

a#so rovide met$ods to identi!y andde#ete data t$at no #onger needs to >eretained >ased on "ounty rovidedcriteria.

2. 5escri>e $ow t$e roosed systemmeets t$ese eCectations.

3. 5escri>e any #imits !or data arc$ivingor recommendation !or arc$iving!re+uencysc$edu#e.

"%!%10 4ser nterface;

1. Screen agni!ication = &$e systemFs

user inter!aces s$ou#d >e comati>#ewit$ t$ird arty industry standardscreen magni!ication roducts *i.e./unar Suernova oom &eCt agic,to en#arge rint on t$e comuterscreen con!igure rint si#ind users.a. 5escri>e t$e systemFs

comati>i#ity wit$ t$ird artyscreen magni!ication roducts

>. Provide a #ist o! t$e roducts t$esystem $as >een certi!ied to work

wit$c. ?ote any roducts t$at are not

comati>#e wit$ t$e system

2. Screen Reading H &$e systemFs userinter!aces s$ou#d >e comati>#e wit$t$ird arty industry standard screenreading so!tware *i.e. 0a# GAS !orindows indows Eyes etc., !or>#ind users.a. 5escri>e t$e systemFs

comati>i#ity wit$ t$ird artyscreen reading roducts

>. Provide a #ist o! t$e roducts t$esystem $as >een certi!ied to work

"%!%17 Co)patibilit( $ith Count(@sServer Environ)ent;

1. (irtua# Servers H &$e "ounty strivesto use (irtua# rat$er t$an $ysica#servers w$enever ossi>#e. P#easedescri>e $ow your system cou#dotimiases =initia# #us eCected annua# growt$,!or t$e "ountyFs Storage Area?etwork *SA?,. A#so seci!y anyadditiona# storage re+uirements t$atcannot >e met >y t$e centra#i


28/63

"%-

S

Broward "ounty :/ R/ ;R78''371R2 "entra#ie used#ease descri>e.

3. "ard Aut$orie a>#e to integratewit$ "y>erSource SOAP &oo#kit AP!or credit card aut$orie w$at credit cardaut$ori#e.

4. &$ird Party Products = &o w$at eCtentwi## t$e vendor suort t$ird=artyEcommerce roducts used insystem at no added c$argeQ !Ecommerce roducts must >esuorted >y t$e t$ird=arty on#yseci!y $ow t$is is $and#ed.

%. Restricted Access = 0ow doEcommerce comonents restrict*deny, a## remote eCterna#administration connection re+uestsQ

'. Suort Access = 5escri>e any

remote administrative accessre+uirements t$at vendor may needto $ave in #ace to suort t$eEcommerce comonents uti#i


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ecurit(

5escri>e t$e !o##owing wit$ resect to security-

"%- Securit(

1. 5escri>e t$e identi!ication andaut$orii#ities o! yourroosed so#ution-

a. :or users

>. :or system administrators and5BAs

2. 5escri>e t$e security auditcaa>i#ities o! your roosedso#ution.

3. &$e time >etween w$en a so!twarevendor announces a security !#awand t$e time t$e !irst eC#oit

aears is >ecoming s$orter.a. i## you commit to $aving critica#

security vu#nera>i#ities atc$edon t$e system you are roosingwit$in 17 >usiness days a!ter t$eu>#ic announcement >y t$evendor *e.g. icroso!t S)/Server Orac#e,Q

>. i## you commit to revising yourso!tware to interoerate wit$oerating system critica# securityatc$es *e.g. icroso!t, wit$in 17

>usiness days a!ter u>#icannouncement *tyica##y ostingon we> age, >y icroso!t *e.g.IP Service Pack 3 indows Service Pack 1 D ot$er critica#security vu#nera>i#ities,Q

4. $at !unctions does your roosedsystem $ave to rotect t$e rivacyo! in!ormation *e.g. ersona##yidenti!ia>#e SS? credit card A"00PAA etc., t$at it rocesses orstoresQ

%. 5escri>e tye and strengt$ o!encrytion suorted.

"%0 Soft$are 2icensing

5escri>e t$e !o##owing wit$ resect to so!tware #icensing-

"%0 Soft$are 2icensing



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1. 5escri>e your #icensing sc$eme*enterrise modu#e versus systemconcurrent versus named eCterna#nternet user*s, +uery versus useretc., and

a. $ow t$at works in a 5isasterRecovery situation.

2. 5escri>e $ow #icensing is structured*a#ternatives >ase so!tware eruser #icenses #icense costs#icense=acks incentives etc.,.a. denti!y $ow costs are

determined !or adding additiona#users a!ter t$e initia# urc$ase.

>. denti!y any #icensingdistinctions !or "ounty usersand >usiness artners to accesst$e system remote#y t$roug$ t$e

internet *e.g. em#oyee se#!=service vendor c$ecking onstatus,.

3. :rom time to time consu#tants>usiness artners or ot$er non=em#oyee tye ersonne# need toaccess t$e #icensed so!tware.@nder your #icensing agreementwi## t$ese tyes o! users $aveaccessQ

4. &$e "ounty $as a desire toesta>#is$ a test and training *same

server, and roduction environment*searate server,. Are you a>#e tostructure an environment t$at wi##a##ow t$e "ounty to run additiona#deve#oment test and traininginstances wit$out t$e need !oradditiona# roduct #icensing !eesQa. 5escri>e #icensing otions

avai#a>#e !or a deve#omenttestsystem.

%. Are t$ere any additiona# #icensingcosts !or #oading non=ERP data into

any data ware$ousing so#ution youare roosingQ

"% 'pplication Service &rovider 9'S&: or =osted #ption



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"% 'pplication Service &rovider 9'S&:

or =osted #ption



32/63

1. i## your comany $ost t$e so#utionor wi## t$is >e $osted >y a t$irdartyQ

a. $o wi## rovide t$e $osting andat w$at !aci#ityQ

2. denti!y w$ere on t$e systemresonsi>i#ity c$anges !rom t$e$osting rovider to your comany*t$e $ysica# comuter t$eoerating system t$e a#ication,.

3. P#ease descri>e your service #eve#agreement-

a. Power and coo#ing

>. ?etwork

c. Storage

d. (irtua# ac$ine

e. Oerating environment

!. A#ication and data>ase

4. P#ease descri>e your suortmode#.

%. Are suort ca##s inc#uded in annua#maintenance !ees or c$arged on aer ca## >asisQ ! on a er=ca## >asis#ease seci!y rates and >i##ingmet$od.

'. $ere wou#d #oca# suort >e#ocated !or a c#ient in :t./auderda#e :/Q

. P#ease rovide t$e tota# num>er o!c#ients and corresonding num>ero! end=users o! $osted so#utionscurrent#y suorted >y yourcomany.

8. 5oes t$e system inter!aces suorta >rowser inter!ace wit$ or wit$outt$e $e# o! additiona# comonentsQ

6. i## t$e $ost >e virtua#Q

a. i## any migration o! data orvirtua# mac$ine remain in t$ecountryQ

>. $ere can data or virtua#mac$ines migrate toQ

17. 0ave you su#ied a coy o! yourndeendent Service AuditorFsOinion /etter !rom your mostrecent SSAE 1'Q

a. $at ot$er certi!ications does t$e$osing !aci#ity $ave *0PAA



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P",Q

11. 0ow are $osted so!twarea#ications de#oyed !or use >ynumerous customers *dedicatedservers !or eac$ $osted customer

or is a sing#e set o! a#icationsuti#ie your systemsadministrationmanagementcaa>i#ities inc#uding monitoring o!er!ormance measures intrusiondetection and error reso#ution.

14. P#ease descri>e your !irewa##

security *tec$no#ogy !ai#over, anddata encrytion caa>i#ities.

1%. P#ease descri>e your data >ack=urestore and disaster recoverycaa>i#ities.

1'. $at stes are taken to ensureutime er S/A !or t$e a#ication int$e event o! a $ardware system orower !ai#ureQ

1. P#ease rovide detai#ed in!ormationon communications rovider !ornternet connection service

inc#uding owners$i o! #ines ander!ormance guarantee o! t$e>andwidt$ connection.

18. P#ease eC#ain $ow mont$#y >i##ingstatements are generated.

16. Provide a Lrea#M coy o! your >i##.

27. "an >i##ing >e $and#ede#ectronica##yQ ! yes descri>e.

21. nc#ude your $osting >ackuintegration $e# desk rovisioningand deskto management

caa>i#ities.

22. ! you roose a tiered #eve# o!services descri>e t$e mode#.

23. 5o you rovide a## services direct#yQ! no #ease identi!y your artnersand descri>e t$eir ro#e*s, andresonsi>i#ities.

24. 5escri>e your oerationa#



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rocedures.

2%. 5escri>e your comany cu#ture.

2'. $at do you roose to ensurevendor accounta>i#ityQ

2. P#ease #ist t$e connectivity otionsand carriers avai#a>#e at your

$osting !aci#ity.

28. Estimate t$e >andwidt$ t$at yourso#ution wi## add to t$e "ountyFsA? >ack>one and site access#ines.

26. $at systema#ication avai#a>i#ityand resonse time wi## yourroosed system meetQ $at aret$e "ountyFs resonsi>i#ities toensure t$is #eve# o! er!ormanceQ

37. $at metrics do you roose t$atdemonstrate er!ormance inc#uding-

avai#a>i#ity resonse time +ua#itycustomer service and customersatis!actionQ

31. P#ease rovide a >ack=out #an inw$ic$ your $osting services wou#d>e transitioned to an a#ternate$osting rovider or >e insourced>ack to t$e "ounty.

32. $at is inc#uded and eCc#uded int$e mont$#y riceQ

33. 0ow do you track mont$#y usage !orsu>scrition=>ased servicesQ

34. 0ow are usage !ees determinedQ

3%. $at $aens i! vo#umes decreaseor i! >andwidt$ or ot$er commodityrices go downQ

3'. "an t$e ASP rovide metered>i##ingQ

3. $ere is t$e data #ocated and wi## ita#ways remain at t$at #ocation

38. 0ow many data centers do you$ave and w$ere are t$ey #ocatedQ$o oerates t$emQ

36. $ic$ data centers wi## >e used toserve my a#icationQ

47. 5o you own your data centers or#ease t$emQ ! #eased !rom w$omQ

41. Are t$e data centers sta!!ed 24$ours a day seven days a week*24C,Q $at sta!! is on=siteQ



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42. s t$ere redundant owerQBatteriesQ eneratorsQ 0ow o!tenare t$ey testedQ

43. $at coo#ing and !ire suressionsystems are in #aceQ

44. 0ow many internet service

roviders *SPs, do you >uyconnectivity !romQ Are t$ey onsearate te#e$one comanyentrances to t$e !aci#ityQ

4%. 5o you $ave a disaster recovery#an i! a data center >ecomesunavai#a>#eQ ! yes rovide a coyor descri>e t$e ASPFs 5isasterRecovery #an.

4'. $at are t$e $ardware andso!tware comonents o! t$eso#utionQ

4. Are servers dedicated to eac$customer or do mu#ti#e customerss$are a sing#e serverQ

48. ! s$ared >y w$at means *virtua#artitioning one a#icationinstance er customer or a sing#es$ared a#ication,Q

46. 0ow muc$ redundancy is t$ere in

t$e in!rastructureQ

%7. 5o you use #oad >a#ancing !ai#overor >ot$Q

%1. s t$ere data>ase re#icationQ

%2. "an you switc$ oerations over toanot$er data center and i! so $ow

#ong does t$at takeQ

%3. $at do you >ack u and $owo!tenQ 0ow #ong do you kee>ackusQ



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%4. 5o you store >ackus o!!=siteQ

%%. 0ow #ong does it take to recoverdata !rom a >ackuQ

%'. $at kind o! oerations monitoringdo you doQ

%. $at suort is avai#a>#e andduring w$at $oursQ

%8. $at are your c$angemanagement ugrade and atc$management o#icies D racticesQ

%6. 0ow muc$ noti!ication wi## you givet$e "ounty in advance o! anysc$edu#ed downtimeQ

'7. i## you $ave a staging serveravai#a>#e to test any c$anges to myso!tware rior to its de#oyment intoroductionQ

'1. $at are your #ans !or ermittingaccess to t$e a#ications !ordevices wit$ P v4 and P v'addresses

'2. $at is t$e time #ine !or t$isso#utionQ

'3. Q ! ?A& wi## >e used descri>e $ower!ormance and a su!!icienttrans#ation oo# wi## >e addressed.

"%%1 'S& Securit( ? &h(sical

1. $at $ysica# security measuresare in t$e data centerQ

2. 5escri>e t$e security you rovide

!or "ounty in!ormation stored onmedia *e.g. >acku media data intransit,Q 5o you encryt itQ ! yesdescri>e t$e encrytion used.

3. Are a## em#oyees w$o are a##owedaccess to in!rastructure $oused int$e data center screened and>ondedQ



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"%%" 'S& Securit( ? Net$ork

1. 5oes t$e ASP-

a. Re+uire t$e use o! two=!actoraut$entication !or administrativecontro# o! a## routers and !irewa##sQ

>. Suort 128=>it encrytion and

two=!actor aut$entication !or t$econnection >etween t$e customer/A? and t$e ASP roduction>ack>oneQ

c. Provide redundancy and #oad=>a#ancing services !or !irewa##sand ot$er security=critica#e#ementsQ

d. Per!orm *or $ave an eCeriencedconsu#ting comany er!orm,eCterna# enetration tests on at#east a +uarter#y >asis and

interna# network security audits at#east annua##yQ

e. S$ow documented re+uirements!or customer network security*wit$ audit !unctions, to ensuret$at ot$er ASP customers wi## notcomromise t$e ASP >ack>oneQ

"%%! 'S& Securit( ? &latfor)

1. "an t$e ASP rovide a documentedo#icy !or $ardening t$e OS on itse> and ot$er serversQ 0ardeningan OS entai#s- E#iminating anyunnecessary OS services *e.g.&e#net or :&P, disa>#ing a##communications at$s t$at are notneeded *e.g. &"PP orts,insta##ing a## re+uired securityatc$es and minimietween customera#icationsQ



38/63

"%%- 'S& Securit( ? #perations

1. $at are your security o#icies andracticesQ

2. 0ow do you $and#e security a#ertsQ

3. 5o you er!orm >ackground c$eckson ersonne# w$o wi## $aveadministrative access to serversand a#icationsQ ! yes descri>e.

4. Provide your documented rocess!or eva#uating oerating system anda#ication vendor security a#ertsand insta##ing security atc$es andservice acksQ

%. 5o you use write=once tec$no#ogy!or storing audit trai#s and security#ogsQ

'. Provide your documentedrocedures !or intrusion detectionincident resonse and incidentesca#ationinvestigationQ

. 5o you use a managed securityservice roviderQ ! yes w$oQ

8. @se T$ot siteT !ai#over services t$at$ave t$e same security oerationsand roceduresQ

6. Provide aut$entication services !orsystem usersQ

17. 0ave documented rocesses !or

adding removing and va#idatingsecurity keys !or a## usersQ

11. $en using outsourcedaut$entication services does t$eoutsourcer $ave a documentedrocess !or managing and va#idatingmem>er security keysQ

"%%0 'S& Securit( ? 'pplications

1. 5oes t$e ASP-

a. Review t$e security o! scrits andintegration code t$at are addedto t$e commercia# a#ications itrovidesQ 0ow is t$is doneQ

>. Provide a#ication= ortransaction=>ased intrusion=detection servicesQ

c. 5ocument t$e security standardsand rocesses used !or creatinginter!aces to ot$er systems wit$in



39/63

t$e 0"O environmentQ

d. Provide contractua# commitments!or 0PAA com#iance !or securityand con!identia#ityQ

"%% 'S& Securit( ? End Services

1. 5oes t$e ASP security sta!! averagemore t$an t$ree years o! eCeriencein in!ormationnetwork securityQ !no #ease eC#ain.

2. 5oes more t$an % ercent o! t$eASPs security sta!! $ave "erti!iedn!ormation Systems SecurityPro!essiona# *"SSP, or ot$ersecurity industry certi!icationQ ! no#ease eC#ain.

3. "an t$e ASP s$ow documented

$e# desk rocedures !oraut$enticating ca##ers and resettingaccess contro#sQ ! no #easeeC#ain.

Ba#ance o! age #e!t >#ank intentiona##y.



40/63

"%, )ple)entation &lan

&$e (endor is to rovide an im#ementation #an in narrative !ormat suorted >y an activity=#eve# roject #an using icroso!t Project 277 t$at detai#s $ow t$e roosed so#ution is to >eim#emented. &$is im#ementation #an s$ou#d inc#ude t$e !o##owing e#ements-

1. enera# m#ementation Aroac$2. Project anagement Aroac$3. 0ardware So!tware D Storage 5esign and nsta##ation "onsu#ting4. 5ata "onversion P#an%. Reort 5eve#oment'. ntegrations and nter!aces. Pre=roject and @ser &raining8. "$ange anagement Aroac$6. &esting17. Oerationa# Redesign Aroac$11. System 5ocumentation and anua#s12. 5isaster Recovery P#an

13. 9now#edge &rans!er14. &ransition On=oing Suort and aintenance

&$e (endor s$ou#d not >e constrained to inc#ude on#y t$e a>ove items in t$e (endorFs roosa#resonse i! t$e (endor !ee#s t$at t$eir roosed #an can add va#ue to t$e overa##im#ementation in additiona# ways.

It is expected that the Vendor will lead the efforts in ALL of the implementation areasdescried elow unless stated otherwise!:urt$er detai#s on w$at is to >e rovided as art o!t$e (endorFs roosed im#ementation #an are inc#uded in t$e !o##owing su>sections.

"%,%1 Beneral )ple)entation 'pproach

Provide a genera# overview o! t$e im#ementation aroac$ you #an to use !or t$e "ounty t$atinc#udes addressing t$e !o##owing items-

"%,%1 Beneral )ple)entation'pproach

1. 5escri>e $ow you transition !rom t$esa#es cyc#e to t$e im#ementation$ase o! t$e roject.

2. 5escri>e t$e key !actors !or successin t$is tye o! roject.

3. 5escri>e key di!!erentiators o! t$earoac$ as it re#ates toim#ementing a so#ution on timewit$in >udget and wit$ t$e a>i#ity tomeet t$e needs o! a diverse c#ient #ike



41/63

t$e "ounty o! Broward.

4. 5escri>e $ow you conc#ude on are!erred im#ementation $asing o!

so!tware modu#es. P#ease review t$eroosed Broward $asing androvide !eed>ack inc#uding anya#ternative otions t$at you >e#ievewou#d >e more aroriate.

%. 5escri>e t$e roosed nature o! t$etransition eriod in moving !rom t$ecurrent system to your so#ution.

'. 5escri>e your aroac$ towardsrunning ara##e# systems !or a eriodo! time.

. Provide a #ist o! a## de#ivera>#es to >e

deve#oed on t$e roject wit$ t$eirname and descrition.

8. 5escri>e eac$ environment t$at youroose to im#ement and t$e intento! eac$ environment *e.g. testdeve#oment )A etc.,.

6. Any uni+ue too#s tec$ni+ues ormet$ods t$at you use s$ou#d >edescri>ed in t$is section.




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"%,%" &ro*ect 5anage)ent 'pproach

&$e "ounty eCects t$e (endor to rovide roject management resources #eading to t$esuccess!u# de#oyment o! t$e system. &$e (endorFs roject manager wi## work as a teammem>er wit$ t$e "ountyFs Project anagement O!!ice *PO,. t is eCected t$at t$is rojectmanager wi## >e Lon t$e groundM in Broward "ounty as aroriate to team wit$ t$e "ountyPO.

As art o! any signi!icant engagement t$e "ounty em#oys a roject management aroac$t$at is >ased on t$e Project anagement nstituteFs Project anagement Body o! 9now#edge*PBO9,. &$e "ounty wou#d eCect resonding vendors to ad$ere to suc$ standards as art o!t$e roject.

"%,%" &ro*ect 5anage)ent 'pproach

1. Provide an overa## descrition o! t$e (endor roject management aroac$ towardst$is tye o! engagement. &$is wou#d inc#ude a descrition o! t$e (endor met$ods !or

suort o! eac$ o! t$e !ive roject management $ases o! t$is roject *initiating#anning eCecuting contro##ing and c#osing,.a. nitiating

>. P#anning

c. ECecuting

d. "ontro##ing

e. "#osing

2. ndicate any too#s tem#ates and met$ods t$at t$e (endor #ans to use to managet$is roject in t$e !o##owing areas-

a. Project c$arter deve#oment

>. Risk assessment andmanagement

c. "ommunication management

d. ssues and action itemmanagement

e. eeting management

!. "$ange order management

3. &$e "ounty re+uests t$at t$e (endorsresond to eac$ o! t$e !o##owing itemsre#ated to roject management-



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a. Based on in!ormation rovided int$is SO/"&A&O? andeCerience in working wit$ ot$er#arge municia# entities w$at ist$e (endors ersective on t$emost signi!icant risks to t$is rojectand $ow do you #an to mitigatet$ese risksQ

>. 0ow does t$e (endor #an tomanage t$e vast amount o!materia# t$at is roduced duringt$e roject t$roug$ otentia#so#utions suc$ as a co##a>orationenvironmentQ

c. &o w$at degree does t$e "ounty$ave access to (endorFs workaers deve#oed during t$ecourse o! t$e rojectQ

d. $at is your rocess !ormonitoring esca#ating andreso#ving issues t$at wi## ariseduring t$e rojectQ

e. 0ow do you roose to kee t$eroject on taskQ

!. Provide a c#ear de#ineation o!roject managementresonsi>i#ities >etween t$e"ounty and t$e (endor.

g. Provide seci!ic in!ormation onroject c#ose=out activities to

transition suort to t$e "ounty.

$. 0ow wi## roject management >eresourcedQ

i. Provide an activity=#eve# orkP#an using S Project !orac$ieving t$e success!u#de#oyment o! your roosedSo#ution assuming a roject startdate o! arc$ 1 2713. &$e orkP#an Resonse must identi!y t$eseci!ic tasks t$at wi## >e re+uiredto create de#ivera>#es. &$e ork

P#an Resonse must >e resource#oaded. A resource assigned isa##owed a maCimum o! 177U o!t$eir time avai#a>#e to >e worked.

"%,%! =ard$are/ Soft$are and Storage Design and nstallation Consulting

&$e "ounty is eCecting t$e (endor to insta## t$e re+uired $ardware and

communications e+uiment !or a#ications. &$e (endor is eCected to seci!y !urnis$

de#iver insta## and suort a## a#ication and system so!tware t$at may inc#ude re=



44/63

insta##ing or e+uiment staging.

1. $at do you roose !or t$e moste!!ective de#oyment o! $ardwarecommunications and re#ated

e+uimentQAdditiona##y t$e "ounty eCects t$e se#ected vendor to conduct a test o! t$e system

>acku and recovery so#ution rior to go=#ive.

"%,%- Data Conversion &lan

5ata conversion is eCected to occur w$en migrating to t$e new a#ication. &$e

"ounty wou#d anticiate t$e (endor to take t$e #ead ro#e in managing data conversion

activities.1. 5escri>e your genera# aroac$

towards data conversion and $ow youwou#d work wit$ t$e "ounty to agree

on w$at s$ou#d >e converted.2. 5escri>e t$e ro#es and resonsi>i#ities

>etween your team and t$e "ountyre#ated to data conversion activities.

3. 5o you !oresee any issues in migratingdata !rom t$e current "ountydata>ases *S)/ Orac#e se+uentia#!i#e etc., into your systemQ

4. Provide your assumtion !or #eve#suort and ricing !or assisting t$e"ounty wit$ data conversion activity.

"%,%0 Report Develop)ent

:or seci!ic reorting re+uirements t$e (endor wi## take t$e #ead on deve#oing any

reorts re+uired as art o! t$e initia# de#oyment o! t$e system. &$e (endor is eCected

to rovide know#edge trans!er to t$e "ounty sta!! during t$e deve#oment o! needed

reorts via tec$nica# training on t$e too#s used !or reort deve#oment data>ase

sc$ema and arc$itecture etc.1. Provide in!ormation on your reorting

aroac$ inc#uding-

a. 5escrition o! various met$ods o!

reorting>. $at +uery too# is >eing roosed

c. $at reort writer is >eing roosed

inc#uding any Business nte##igence

too#sd. et$od !or Tcerti!yingT deve#oed

reorts.



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2. $at reorts are avai#a>#e out=o!=t$e=>oCQ Provide a #ist and sam#es.

3. Are t$ese standard reorts and is t$eirim#ementation inc#uded in t$e >aseso!tware costQ Or is t$ere an additiona#

costmodu#eQ4. 5escri>e your ricing mode# !or reorts

t$at are not inc#uded in t$e >aseso!tware cost.

%. 5escri>e your rocess !or determiningadditiona# reorts t$at wi## $ave to >edeve#oed *not out=o!=t$e=>oC, and t$ee!!ort needed to deve#o and testt$emQ

'. 5escri>e your ricing mode# custom

reort deve#oment.

. t is eCected t$at t$e system wi##rovide t$e a>i#ity !or end=user+uerying and reorting to >e er!ormedwit$out imacting t$e er!ormance o!t$e transactiona# system. t is a#soeCected t$at t$e system wi## rovidet$e a>i#ity to u#oad and down#oad

in!ormation ensuring integrity o!u#oaded in!ormation. 5oes yourroosa# meet t$is eCectationQ

"%,% ntegrations and nterfaces

t is eCected t$at in!ormation genera##y wou#d need to >e entered on#y once into t$e

system. odu#es wit$in t$e system s$ou#d >e integrated in rea#=time wit$ eac$ ot$er

suc$ t$at >atc$ rocesses are not re+uired to trans!er in!ormation !rom one area o! t$e

system to anot$er un#ess t$at is t$e re!erence o! t$e "ounty. A #isting o! eCisting

inter!aces $as >een de!ined in Exhibit -.1. $at tec$no#ogies $as t$e (endor

inter!aced wit$ and in w$at manner*e.g. (R maging etc.,Q P#ease #ist.

2. 5escri>e your aroac$ towardsinter!acing and integration wit$ ot$erso#utions inc#uding use o! seci!ic too#smet$ods and standards.

3. As it ertains to t$e "ountyFs current



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tec$nica# environment descri>edrevious#y identi!y otentia# issues !orintegrating wit$ seci!ic tec$no#ogiest$at are used wit$in t$e "ounty.

4. 5escri>e oortunities !or making #oca#customiase system. ! #oca#customi#e toeCort data to icroso!t O!!ice 2717roducts and reort !i#es in .d! !ormatand viewa>#e via Ado>e Acro>atReader. 5o you com#yQ

'. 5oes your roosed so#ution inter!acewit$ or integrate wit$ icroso!t O!!ice*ord ECce# Access andPowerPoint,Q ! yes descri>e and noteareas o! integration and versionssuorted.

. 5oes your roosed so#ution inter!acewit$ or integrate wit$ icroso!tECc$angeOut#ook 2717 and Active5irectoryQ ! yes descri>e and noteareas o! integration and !unction andversions suorted.

1%,%, .raining

&$e "ounty $as an eCectation t$at-

1. Pre=roject training wi## >e er!ormed !or roject team mem>ers to assist t$em inunderstanding $ow t$e new so!tware wi## >e a>#e to suort t$eir >usiness rocesses.e wou#d assume t$at t$e /ead "onsu#tants !rom your team wou#d articiate in t$esesessions to gain an understanding o! t$e "ounty >usiness rocesses.

2. A## end=user and tec$nica# training wi## >e er!ormed onsite t$roug$ im#ementation and>e er!ormed >y t$e (endor. ECcetions to on=site training wi## >e considered wit$ t$eroscons o! suc$ an aroac$ articu#ated to t$e "ounty.

3. End user m#ementation &raining wi## use a train=t$e=trainer aroac$.4. &ec$nica# m#ementation &raining wi## inc#ude training !or "ounty sta!! w$o wi## >e

trained on t$e tec$no#ogies re+uired to suort t$e roosed so#ution. &raining wi## >esu!!icient to ena>#e ersonne# w$o wi## oerate and maintain t$e so!twaresystem toac$ieve t$e #eve# o! ro!iciency re+uired to suort t$e "ountyFs use o! t$eso!twaresystem. &$e training must rovide ade+uate instruction !or individua#s w$o wi##>e managing t$e overa## system.

%. &raining s$ou#d address t$e varied stake$o#ders w$o wi## $ave seci!ic ro#es in using andsuorting t$e system inc#uding at a minimum t$e !o##owing-

a. 5ecentra#i


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>. "ore users in t$e rocess owning deartmentsc. &ec$nica# sta!! inc#uding >usiness ana#ysts system administrators security sta!!

system administrators etc.d. ECecutive #eve# sta!! w$o need to understand $ow to reviewaroved work!#ows

and eCtract in!ormation !rom t$e systeme. 0e# desk suort sta!!!. Sta!! resonsi>#e !or user ermissions and work!#ow deve#oment and

maintenance

"%,%, .raining

&$e (endor s$ou#d rovide an overa##descrition o! t$eir &raining strategy t$ataddresses t$e !o##owing-

1. 5escri>e your overa## aroac$ totraining. Kour strategy s$ou#d takeinto consideration t$e seci!ic so#utionyou are roosing t$e intent to use atrain t$e trainer aroac$ and t$e

re+uirements re#ated toim#ementation o! t$e so#ution. &$eovera## strategy s$ou#d inc#ude t$enature #eve# and amount o! training to>e rovided >y ro#e.

2. n addition-

a. Provide seci!ic detai# re#ated to t$earoac$ towards training o!"ounty & sta!! on t$e a#icationand too#s.

>. Provide seci!ic detai# re#ated to t$earoac$ towards training o!

"ounty sta!! on t$e so#ution.

c. 5etai# t$e !oundationa# ski##s t$atwi## >e re+uired to suort yourso#ution. nc#ude any re+uired orsuggested outside training t$atmay >e re+uired.

.raining .(pes and Docu)entation

1. 5etai# t$e tyes o! training to >erovided *c#assroom on#ine (O5etc.,.

2. 5etai# t$e tyes o! documentation t$atwi## >e deve#oed and rovided to t$e"ounty.



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3. Provide >y ro#e standard trainingin!ormation suc$ as out#inesdescrition o! content !ormatguaranteed outcomes or any ot$erin!ormation t$at wou#d assist t$e"ounty eva#uators in understandingt$e det$ o! t$e training rovided.

4. 5escri>e t$e too#s t$at wi## >e used indeve#oing t$e training materia# andany tec$nica# re+uirements needed tosuort t$e training materia#s >y t$e"ounty.

%. Post im#ementation descri>eongoing training oortunities !or yourso#ution.

'. ndicate w$et$er or not t$ere is ana>i#ity !or sta!! to take and >e testedon training.

. Provide a genera# sc$edu#e w$ic$de!ines w$en training is tyica##yde#ivered in conteCt to t$e overa##im#ementation sc$edu#e *distinguis$>y ro#e,.

&raining /ogistics

1. 5e!ine t$e $ysica# and tec$nica#training re+uirements >y ro#e neededto e!!ective#y de#iver your roosedtraining aroac$.

2. Any training t$at cannot >e easi#yaccommodated or is not ractica# to

>e er!ormed onsite s$ou#d >eseci!ica##y identi!ied. A#ternative#y t$e"ounty is oen to conducting remotetraining via t$e nternet >ut wis$es tounderstand t$e ros and cons o! suc$an aroac$.




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"%,%6 Change 5anage)ent 'pproach

&$e "ounty recognie creating a

Readiness &eam t$at encomasses "ommunications "$ange anagement and &raining

re+uirements o! t$e roject. &$e (endor s$ou#d c#ear#y eC#ain t$eir aroac$ to "$angeanagement and inc#ude seci!ic in!ormation re#ated to t$e !o##owing-

"%,%6 Change 5anage)ent 'pproach

1. 5escri>e your overa## aroac$ andstrategy to t$e "$ange anagementrocess. n your overview inc#udein!ormation on $ow you #an !or andmanage t$roug$ t$e !o##owing-a. Organi. Sta!! readiness

c. Ski##s transition

d. &raining

e. denti!ying and mitigating c$angeroad>#ocks

2. Provide an overview o! your "$angeanagement #an andormet$odo#ogy. &$e #an descritions$ou#d identi!y ro#es andresonsi>i#ities c#ear#y de!ining ro#eowners$i >y (endor andor "ounty

resources. &$e "ounty wou#d >einterested in understandingaroac$es to "$ange anagementt$at wou#d #everage a "ounty sta!!mem>er in t$e #ead ro#e as we## as ana#ternate aroac$ w$ere t$e (endortakes t$e #ead ro#e.

3. Provide eCam#es o! any tyica# too#sor !orms t$at may >e used to suortyour "$ange anagement aroac$.

4. EC#ain $ow "$ange anagement wi##

>e resourced. ! eCterna# resourcesare used inc#ude a descrition to t$e(endors re#ations$i wit$ t$e eCterna#resource addressing suc$ toics as#engt$ !re+uency and ast eCeriencewit$ eCterna# resource.



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"%,%7 .esting

1. &$e vendor s$ou#d descri>e t$eirrecommended aroac$ to t$e!o##owing tyes o! testing to >eer!ormed on t$e roject and t$e tyeo! assistance t$ey roose to rovideto t$e "ounty re#ated to testing-a. System &esting

>. ntegration &esting

c. Stress Per!ormance &esting

d. @ser Accetance &esting

e. nter!ace &esting

!. "onversion &esting

g. &esting o! "on!iguration5ecisions

$. ork!#ow and Security &esting

2. 5escri>e your rocess !or ensuringt$at your so!tware is at a state o!+ua#ity suc$ t$at @ser Accetance&esting *@A&, goes smoot$#y versusdiscovering data conversion andso!tware >ugs during t$e @A&rocess.

3. 5escri>e your rocess !ortransitioning !rom @A& to go=#iveconsidering t$e ossi>i#ity o! oenissues t$at may re+uire reso#ution.

4. 5escri>e w$at aroac$ is used to

insure t$at @A& covers a## critica#comonents o! t$e system suc$ asont$ End )uarter End Kear End int$e roduction environment.

2.7.10 #perational Redesign

it$ t$e de#oyment o! a new a#ication t$e "ounty must incororate signi!icantoerationa# rocess redesign to #everage >est ractices and maCimii#ities o!t$e roosed so#ution. (endors are re+uested to descri>e t$eir aroac$ towardsoerationa# redesign inc#uding at a minimum t$e !o##owing-1. 5etai# your aroac$ to oerationa#

rocess redesign. 5escri>e w$o *>yro#e, !rom your team !aci#itates t$erocess.

2. 5e!ine t$e otima# time#ine to conductredesign as it re#ates toim#ementation o! t$e new so!tware.Provide su!!icient detai# to identi!yw$ere t$ere may >e #ike#y over#a o!



51/63

resources suorting t$eim#ementation e!!ort as we## asneeding to articiate in oerationa#rocess redesign.

3. 5escrition o! de#ivera>#es t$at wi## >edeve#oed as art o! oerationa#redesign.

4. 5escri>e t$e otima# mode# !or"ounty articiation in t$e oerationa#redesign rocess to >est maCimiy t$e "ounty

as art o! t$e initia# training and on=going oerationa# suort. Additiona##y t$e (endor iseCected to rovide tec$nica# documentation.1. 5escri>e w$at documentation *user

guide tec$nica# guide trainingmateria#s etc., is rovided on t$esystem roosed.

2. 5escri>e w$at tyes o!documentation you wi## >e deve#oingduring t$e course o! t$e rojectinc#uding tec$nica# documentationcore user documentation end=userdocumentation etc.

3. 5escri>e w$at documentation isavai#a>#e !or on=going oerationssuc$ as trou>#es$ooting guides etc.

4. 5escri>e w$at documentation wi## >eavai#a>#e to & Sta!! !or t$e insta##ationo! !uture !iCes versions andorugrades suc$ as re#ease notes etc.

%. $at service #eve# does t$e vendoro!!er as to t$e accuracy o! t$e systemdocumentationQ $at rocess doest$e vendor use to insure t$edocumentation is udated on aregu#ar >asisQ

'. 5escri>e w$at e!!orts are made torovide documentation t$at is easy touse. 5oes t$e vendor make anyinvestment in usa>i#ity testingQ

"%,%1" Disaster Recover( &lan



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1. 5escri>e t$e !unctions!eatures o!your roosed system t$at ena>#ee!!ective >usiness continuity anddisaster recovery rocesses.

2. 0ow do you roose to ac$ievee!!ective data >acku and recovery!or your roosed systemQ

3. 5oes your system $ave any nativecaa>i#ities to encryt data >eingmoved to orta>#e storage media*taes "5 etc.,Q

4. 5escri>e any seci!ic services yourovide re#ated to 5isaster Recovery.

%. Additiona##y t$e "ounty eCects t$e

se#ected vendor to conduct a test o!t$e system >acku and recoveryso#ution rior to go=#ive. i## youcom#y wit$ t$is re+uirementQ

"%,%1! no$ledge .ransfer

&$e (endor s$ou#d descri>e t$eir rocess!or ensuring t$at know#edge trans!eroccurs >ack to "ounty sta!! suc$ t$atsta!! is caa>#e o! suorting andmaintaining t$e a#ication in t$e most

ro!icient manner once t$e (endorim#ementation engagement is com#ete.



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"%,%1- Staffing &lan

&$e "ounty $as deve#oed a roosed roject governance structure !or t$e roject t$at is

ictured >e#ow.

n deve#oing t$is #an t$e "ounty assumes t$at t$ere wi## >e a %7%7 s#it >etween t$e #eve# o!

e!!ort rovided >y t$e "ounty versus t$e (endor as art o! t$e im#ementation.1. Resources wi## >e re+uired to >e resent on=site in Broward "ounty a## day onday

t$roug$ :riday during eac$ design testing and training $ase to ensure avai#a>i#ity o!t$e consu#tants to meet wit$ SEs *Su>ject atter ECerts, and ot$er county sta!!.

2. Provide a Project Organi


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3. "on!irm t$e roject governance rovided and identi!y roosed c$anges to t$egovernance structure.

4. &$e (endor must detai# t$e tye and amount o! im#ementation suort to >e rovided*e.g. num>er o! ersonne# #eve# o! ersonne# time commitment etc., *see Exhibit ,

nc#ude resumes !or a## ersonne# t$at wi## >e assigned to t$e roject inc#uding t$e!o##owing in!ormation-

a. Ro#e on t$e roject>. Educationa# >ackgroundc. ?um>er o! years em#oyed at your comanyd. ?um>er o! year conducting t$eir roosed ro#e on t$e rojecte. "erti!ications t$at are aroriate to t$e ro#e t$ey wi## >e !u#!i##ing on t$e roject

*e.g. PP certi!ication,!. Re#evant revious eCeriences

%. denti!y t$e num>er o! 3endorsta!! eCected to >e committed to t$e roject >y ro#e andt$eir estimated time commitment in terms o! :&E time during t$e im#ementation *see

Exhibit ,

'. Provide a (endor Rate Sc$edu#e inc#uding t$e ro#e name years o! eCerience and$our#y cost !or eac$ resource you are roosing *see Exhibit ,.

. ! t$e (endor is using a su>contractor #ease inc#ude t$e in!ormation re+uested in ;' !orsu>contracting sta!! >eing used and t$eir seci!ic ro#e on t$e roject.

"%,%1- Staffing &lan

9continued:

8. denti!y t$e degree to

w$ic$ (endor sta!! wi## >eon=site versus o!!=siteduring t$e roject.

6. 5emonstrate your a>i#ityto rovide continuity o!ski##ed consu#tantresources t$roug$out t$eduration o! t$e roject.

17. 5escri>e t$e degree tow$ic$ activities wi## >eer!ormed during norma#

>usiness $ours versuso!!=$ours. ?ote t$atnorma# "ounty >usiness$ours are current#yonday t$roug$ :riday8-77 or 8-37 am to 4-37 or%-77 m.



55/63

11. n addition t$e "ountyre+uests t$at t$e (endorrovide a descrition o!t$e resourcere+uirements !or t$e(endors sta!! and

con!iguration neededduring t$e im#ementationto inc#ude t$e !o##owing-

a. ?um>er o!workstations

>. ?um>er and sier o! desks

d. Parking

e. &e#e$ones

!. ?etworkaccessi>i#ity needs

g. $ite >oards

$. :#i c$arts

i. Powerre+uirements

j. Ot$er resourceneeds

12. /ikewise t$e "ounty re+uests t$at t$e (endor rovide t$e !o##owing wit$ resect toeCectations on Count( sta!! invo#vement during t$e roject !or a (endor=$ostedso#ution inc#uding t$e !o##owing-

a. denti!ication o! t$e num>er o! Count(sta!! eCected to >e committed to t$e roject>y ro#e and t$eir estimated time commitment in terms o! :&E time during t$eim#ementation inc#uding tec$nica# and >usiness sta!! wit$in t$e "ounty. nitia#identi!ication o! roject ro#es $as >een rovided >ut s$ou#d >e su#emented orrevised >y vendors >ased on t$eir eCerience in im#ementing t$eir roduct in simi#arenvironments. *see Exhibit ,

>. :or tec$no#ogy resources re+uired during t$e im#ementation inc#ude t$e !o##owing!or eac$ osition-

a. Ski## sets re+uired !or eac$ osition>. &raining re+uired and w$et$er t$e vendor rovides t$is training



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"%,%10 .ransition/ #ngoing Support and 5aintenance

&$e "ounty $as t$e !o##owing assumtions regarding t$e rovision o! on=going maintenance and

suort-

'pplication 5aintenance

A#ication aintenance *A, is a## activities re+uired to kee t$e so!tware ackage u to date

or current. A is t$e integration o! vendor issued systems atc$es D !iCes !or t$e Broward

"ounty ERP So#ution. Patc$es D :iCes can >e de#ivered as individua# Patc$es Bund#es

aintenance Packs and Service Packs. &$e standard oerations comonents !or A are

in!rastructure and a#ications. Broward "ounty must identi!y its target metrics !or caacity

avai#a>i#ity and resonse as we## as >acku and recovery. $et$er managed interna##y or

eCterna##y t$ese services #eve#s must >e met to ac$ieve a #eve# o! suort and user satis!action

t$at #eads to user adotion. &$e ski##s re+uired to er!orm t$ese services wi## deend on t$e

system se#ected and t$e resources assigned to rovide t$ese services must >e u to t$e task.

&$e environment s$ou#d >e more sim#e t$an com#eC. ECected comonents o! a

comre$ensive maintenance #an inc#ude t$e !o##owing-

Business continuity inc#uding data and system >ack=us

Service monitoring inc#uding-

o A#ications

o 5ata>ase

o 0ardwarenetwork in!rastructure

Patc$ management



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'pplication Support

&ec$nica# Suort is tyica##y rovided t$roug$ a 3=tiered suort mode# as deicted >e#ow-

&ier 1 Suort

&$e !irst ste is to conso#idate a## $e# desks into one sing#e oint o! contact wit$ a

corresonding emai# address and $one num>er. A## re+uests t$at come into t$e 0e# 5esk wi##

>e managed >y Broward "ounty em#oyees w$o in turn #og re+uests into a "ase anagement

&oo#. &$is too# wi## >e t$e centra# reository !or a## suort re+uests and t$eir reso#ution. &$ese

em#oyees wi## er!orm t$e &ier 1 Suort !or Broward "ounty. &$ey wi## assign t$e re+uest to

taConomy o! otentia# imact areas >y a#ication. &$ey wi## a#so track and !ina#iusiness user making t$e re+uest. @on #ogging t$e re+uest i! t$e

know#edge >ase used >y t$e 0e# 5esk does not rovide t$e reso#ution to t$e re+uest t$e 0e#

5esk esca#ates t$e re+uest to t$e &ec$nica# /ead !or t$e a#ication. &$ese systems are

a#ready in eCistence at Broward "ounty.

&ec$nica# /ead Suort

Once t$e &ec$nica# /ead receives a re+uest $es$e must determine i! t$e re+uest is a &ier 2 or

&ier 3 re+uest. t is critica# t$at t$e &ec$nica# /ead document t$e tye o! suort re+uest as we##

as monitor t$e aroriate resonse out#ined in eit$er t$e interna# or eCterna# Service /eve#

Agreement.



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&ier 2 Suort

A## &ier 2 re+uests are !or corrections to t$e eCisting roduction environment due to a

con!iguration data or deve#oment o>ject !ai#ure. &ier 2 re+uests must >e eva#uated wit$ t$e

corresonding suort team- !unctiona# or tec$nica#. Once t$e eva#uation determines t$e

ro>#em t$e re+uest wi## >e sc$edu#ed and reso#ved or wi## >ecome a &ier 3 re+uest. A## &ier 2

re+uests are corrections to t$e tested and aroved roduction environment and as suc$ are

warranted. &$e &ec$nica# /ead s$a## assign t$e &ier 2 Re+uest its $ig$est riority c#assi!ication

and ensure t$at t$e re+uired resources are avai#a>#e to reso#ve t$e re+uest in a time#y manner.

&$e &ec$nica# /ead s$a## a#so rovide status udates on a dai#y >asis unti# t$e Event is reso#ved

and signed o!! >y t$e Business @ser. &$e genera##y acceted rioritie negotiated ost

se#ection.

&ier 3 Suort

&ier 3 re+uests are !or new !unctiona#ity or en$ancements to t$e eCisting roduction system and

must >e designed and assigned a cost and riority. A >udget wi## >e esta>#is$ed !or &ier 3

re+uests on an annua# >asis.

:unctiona# Suort

A critica# art o! designing and deve#oing t$e ERP So#ution is !unctiona# con!iguration. &$e

eCerts w$o con!igure t$e so#ution !rom t$e integration team wi## >e #eaving t$e roject a!ter t$e

so#ution is in roduction *#ive,. &o rovide ongoing suort !or con!iguration c$anges an

agreement is esta>#is$ed wit$ t$e integration rovider eit$er direct#y i! A5 !or t$e so#ution is

managed interna##y or t$roug$ t$e A5 rovider i! t$e A5 is managed eCterna##y.

1. :or uroses o! t$is R/ t$e "ounty is assuming t$at t$e (endor wi## rovide com#ete turn=key suort and maintenance services !or a (endor=$osted so#ution !or t$e !u## !ive years.&$is inc#udes a## o! t$e activities noted a>ove to inc#ude on=going suort and maintenanceo! a## inter!aces deve#oed andor im#emented as art o! t$e roject as we## as on=going!unctiona# suort o! t$e a#ication.

2. &$e "ounty re+uests a eriod o! 3 mont$s on=site ost go=#ive suort !or eac$ $ase tomonitor and assist in reso#ving ost go=#ive issues.

3. &$e "ounty re+uests t$e (endor to rovide on=site suort sta!! during t$e !irst timerocessing !or a## critica# comonents o! t$e system inc#uding at a minimum ont$ End)uarter End and Kear End in t$e roduction environment. P#ease indicate in your roosa#resonse w$at rocess comonents wi## >e.



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"%,%10 .ransition/ #ngoing Supportand 5aintenance 9continued:

4. Seci!y t$e nature and conditions o!any ost=im#ementation suortotions inc#uding-

a. &ransition suort services as t$e"ounty migrates !romim#ementation to an on=goingoerationa# environment.

>. Onsite suort *e.g. system tuninga#ication con!iguration inter!aceissues reort deve#omentnetwork otimiout it w$ere it is $e#d and w$en.,! no are you #anning oneQ

g. On#ine know#edge>ase *i.e. H $ow itis accessed w$o udates it etc.,.

$. On#ine Pro>#em &icket system t$att$e "ounty can view via t$enternet.

i. On#ine documentation to retrievemost current versions o!

documentation inc#uding suc$t$ings as Re#ease ?otes etc.j. denti!y t$e (endorFs >usiness unit

t$at is resonsi>#e !or t$e suortotions rovided a>ove. n yourresonse #ease identi!y any arto! your suort structure t$at is#ocated o!!=s$ore.



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%. &$e "ounty re+uests t$at t$e (endorrovide t$e !o##owing wit$ resect toeCectations on "ounty sta!!invo#vement to rovide on=goingsuort o! t$e a#ication. &$isinc#udes insta##inga#ying any

vendor su#ied !iCes versions andorugrades as we## as maintaininginter!aces reorts and any ot$ercustomier o! sta!!eCected to >e committed to

roviding on=going a#icationsuort inc#uding t$e !o##owing*see Exhibit ,-

i. Ro#e

ii. Resonsi>i#ity

iii. Estimated time commitmentin terms o! :&E time inc#udingtec$nica# and >usiness sta!!wit$in t$e "ounty

c. :or & sta!! resources rovide t$e!o##owing additiona# in!ormation as

we##-

i. &ye o! ositions re+uired*e.g. $e# desk trainer 5BAreort deve#oer a#icationsuort system administratorsecurity administration etc.,

ii. ?um>er o! :&Es wit$in eac$osition

iii. Ski## sets re+uired !or eac$osition

iv. &raining re+uired and w$et$ert$e vendor rovides t$is

training

'. i## your suort sta!! re+uire remoteaccess to t$e "ountyFs network andorsystems in order to maintain andtrou>#es$oot t$e system using remoteaccessQ ! yes descri>e t$emet$od*s, and security used.



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a. "an t$is remote access >eac$ieved t$roug$ "ountysicroso!t &ermina# Services Accessateway Advanced environmentwit$ R5P access to a "ounty=maintained workstation t$at

contains a## re+uired maintenancetoo#s andor R5P access toa#ication serversQ

>. ! an a#ternate remote accessmet$odo#ogy must >e useddescri>e w$at tye o! access isre+uired and w$at t$e tec$no#ogyseci!icationsQ

. 5o you #imit t$e num>er o! "ountyeo#e w$o can ca## in !or suortQ !yes eC#ain your mode# and $owadditiona# eo#e can >e inc#uded. !

t$ere is no #imitation t$e maintenanceagreement s$ou#d c#ear#y state t$is!act. Are you agreea>#e to inc#udesuc$ #anguage in our contractQ

8. 5escri>e t$e tyes o! suort neededto kee t$e roduct under currentsuort and to kee t$e roducten$anced. 5escri>e yourmaintenance rograms and otions.

6. 5escri>e your rocess !or noti!yingt$e customer and !iCing >ugs oncet$ey $ave >een identi!iedQ

a. $at do you do to imrove de!ectdetection and correction in youra#ication deve#omentrocessesQ

>. Provide in!ormation on knownoutstanding >ugs in your so!twareand $ow t$ey are >eing addressed.

c. Be!ore so!tware is re#eased intogenera# use descri>e t$e securitytesting er!ormed. $o er!ormst$e testingQ 5escri>e t$e rocess.

d. $at wi## you do to address

vu#nera>i#ities in your roductdiscovered su>se+uent to usde#oying your codeQ n w$at timeinterva# wi## t$ey >e !iCed *"ritica# Dnon=critica#,Q



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e. s t$e so!tware organi


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"%6 Cost &roposal

&$e "ounty reserves t$e rig$t to ursue direct urc$ase o! a## items and services roosed as

we## as to o>tain indeendent !inancing. "osts !or t$e (endorFs roosed so#ution must >e

su>mitted on t$e Proosa# Pricing :orms rovided in t$e ECce# document Exhibit 0.

(endors s$a## consider t$e !o##owing as assumtions to >e used w$en deve#oing t$eir "ostroosa#.

1. &$e "ounty is seeking a roject Agreement t$at is !iCed=rice andor not=to=eCceed wit$ayment !or so!tware and services on a mi#estone >asis. "e ver# specific as to whichcomponents of #our pricin$ are considered fixed-price versus not-to-exceed in#our response!

2. &$ere are no additiona# c$arges !or new re#eases or new versions o! t$e roosedso!tware as t$ey are assumed to >e covered as art o! t$e so!tware maintenanceagreement.

Documents

Exhibit 1 - Detailed Scope of Work