Detailed Scope of Works

7/29/2019 Detailed Scope of Works

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Key Performance Indicator Servicesand Activities

DISCLAIMER: Whilst this Register is made freely available for users in good faith, neither BIFM or ARK accept anyliability for its accuracy or use in commercial practice. Users must satisfy themselves as to the relevance andapplication in commercial practice and legal agreements. The register is copyright to BIFM and ARK, and any use

or replication of the whole or any part must acknowledge the copyright and quote the source as The BIFM / ARKKPI Register for FM.


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Services and Activities

MANAGEMENT POLICY & ADMINISTRATION

Health & Safety Risk Assessment & Policy

Fire Risk Assessment PolicyBusiness Risk Assessment & Contingency Planning

Business Continuity & Security Strategy

Property & Asset Management Strategy

Sustainability Strategy

IT Security & Protection Strategy

Disabled Persons Access Strategy

Purchasing & Procurement Strategy

Customer Service Policy

Accountancy and Auditing

Financial Reporting and Recharging

State & Local Tax Management

Marketing and Advertising

Operations Expenses

Management Offices / Workspace

Insurance Cover

Consumables

Service Management

Direct Labour

Contracted Labour

Training and Development

HEALTH & SAFETY MANAGEMENT & MAINTENANCE

Health & Safety Policy & Risk Assessment

CDM Regulations

COSSH Regulations Management

Asbestos Survey & Management

Fire Marshall Management

Occupational Health Service

First Aid Provision

Work Permits

Key Performance Indicator Services and Activities

2 Generated by ARK e-management Ltd


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HEALTH & SAFETY MANAGEMENT & MAINTENANCE

Portable Appliance Testing

Water TestingHazard & Statutory Signage

Directions Signage

Pest Control

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour

Training & Development

FIRE PROTECTION MANAGEMENT & MAINTENANCE

Fire Risk Assessment & Policy

Fire Safety Certificate & Evacuation Route Signage

Fire Marshals Coverage

Fire Alarm System Testing & Maintenance

Fire Extinguishers Maintenance

Gas Suppression System

Hose Reel Maintenance

Smoke / Heat Detector Maintenance

Sprinkler System Maintenance

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


SECURITY MANAGEMENT & MAINTENANCE

Business Continuity & Security Strategy




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SECURITY MANAGEMENT & MAINTENANCE

Perimeter Protection

Security Gates, Barriers & TurnstilesSecurity Surveillance CCTV

Visitor Monitoring

Access Control Systems

I.D. / Smart Cards

X-ray and Material Detection

Intruder Alarms

Locks and safes

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY)

Property & Asset Management Strategy

Building Adaptions & Refurbishment - Major Projects

Building Works - Repairing Obligations

Buildings Insurance

Car park management

Common areas maintenance

Condition Surveys & Schedules of Condition

Head Rent Payments

Land and Property Tax Management

Landlord Negotiations

Lease Renewals, Rent Reviews & Events

Dilapidations

Latent Defects

Public Relations

Rent Collections




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LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY)

Service Charge Management

Tenant NegotiationsTenants' Improvements

Vacant Premises

Warranties & Indemnities

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


SUSTAINABLE PRACTICE MANAGEMENT

Sustainable Strategy

Procurement from renewable Sources

Renewable Energy (Wind, CHP, etc.)

Carbon Emissions

Energy Efficiency Initiatives (Capital)

Energy Tarrifs

Commercial & Industrial Waste

Hazardous (Special) Waste

Inert Waste

Non Hazardous (Non Special) Waste

Recycling

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour





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ASSET MANAGEMENT (FURNITURE & EQUIPMENT)

Procurement Strategy

Floor Covering Repairs & MaintenanceFloor Covering Replacement

Furniture Repairs & Maintenance

Furniture Replacement

Small Items (Furniture Accessories, etc.)

Internal Partitions Repairs & Maintenance

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


INFORMATION TECHNOLOGY (COMPUTER) MANAGEMENT & MAINTENANCE

IT Security & Protection Strategy

Procurement Strategy

Security & Resillience

Computer Software Licenses

Computer Hardware

Equipment Asset Tracking

Computer connections and moves

Network Cabling/wireless LANS

Servers

Server Rooms

Equipment Repairs & Maintenance

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour





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COMMUNICATIONS SYSTEMS MANAGEMENT & MAINTENANCE

Service Procurement Strategy

PABX EquipmentTelephone Equipment

Telephone connections and moves

Fax Equipment

Fax connections and moves

Fax operations

Mobile telephone equipment

Mobile connections and moves

Pagers

2 Way Radios

Equipment Repair & Maintenance

Consumables (Paper/ Batteries, etc.)

Protective Clothing

Service Management

Direct Labour

Contracted Labour


FRONT OF HOUSE SERVICES

Customer Service Policy

Commissionaire and Concierge

Reception

Service Desk Operation

Service Desk System

Conference & Meeting Rooms Bookings

'Hot Desk' Booking

Courier Services

Mail Franking & Post Tariff Services

Goods In

Mailroom Services

Messengers




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FRONT OF HOUSE SERVICES

Storage and Archive Services

Customer BillingCreche

Sports & Fitness Centre

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


UTILITIES & ENERGY SERVICES MANAGEMENT

Energy Procurement Strategy - Tariffs

Electricity Supply

Cabling (Heavy Duty)

Gas Supply

Oil Supply and Stock

Other Energy Sources Supply (Inc. Renewable Sources)

Water Supply and Sewage Services

Hot & Chilled Water Supply

Steam Supply

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


ELECTRICAL SERVICES MAINTENANCE

Electrical Systems (High Voltage)

Electrical Systems (Low Voltage)




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ELECTRICAL SERVICES MAINTENANCE

Electrical Systems Services PPM

Building Management System (BMS)Hard Wire Testing

Lamp Replacement

Luminaire Replacement

Lighting Controls

Portable Appliance Testing

Stand By Generation and UPS Systems

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


MECHANICAL SERVICES MAINTENANCE

Barriers & Gates

Ductwork Planned

Ductwork Repairs

General Access Equipment

HVAC Mechanical Systems Planned

HVAC Mechanical Systems Repairs

Lightning Conductor Planned

Testing

Water Treatment

Window Mechanisms

Insurance Cover

Consumables (fan belts/filters, etc.)

Protective Clothing

Service Management

Direct Labour

Contracted Labour




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MECHANICAL SERVICES MAINTENANCE


LIFTS, ESCALATORS & HOISTS MAINTENANCE

Access Cradle Maintenance Planned

Access Cradle Repairs

Emergency Call Out

Escalator Maintenance Planned

Escalator Repairs

Lift Maintenance PlannedLift Repairs

Disabled Persons Access Equipment

Fork Lifts Trucks Servicing

Testing

Insurance Cover

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


BUILDING FABRIC & SITE MAINTENANCE

Barriers & Gates

Boundary walls and fences

Exterior Repairs & Maintenance

Roads and Pavements Repairs & Maintenance

Roof Repairs & Maintenance

Windows Repairs & Maintenance

Decorations - External

Anti graffiti protection

Interior Repairs & Maintenance




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BUILDING FABRIC & SITE MAINTENANCE

Decorations - Internal

Ceilings Repairs & MaintenanceAccess Flooring and Ducting

Doors & Ironmongery

Infrastructure Maintenance

Plumbing & Drainage Planned

Plumbing & Drainage Repairs

Shutters & Blinds

Small Works (Carpentry/Painting etc.)

Water Features, Ponds & Acquariums

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour


PROJECTS, MAINTENENANCE, MOVES & SMALL WORKS MANAGEMENT

Minor Repairs

Moves / Churn

Space Planning

Small Projects - Planning

Small Projects - Implementation

Moves - Planning

Moves - Implementation

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour





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SECURITY SERVICES

Guarding and Patrols

Access ControlSecurity Clearances

Cash transfer / movement

Key Holding

Consumables

Protective Clothing

Protective Equipment

Service Management

Direct Labour

Contracted Labour


CLEANING SERVICES (EXTERNAL)

Building Fabric Cleaning

Routine External Site/Lot Cleaning

Road and Paving Cleaning

External Signage and Furniture

Rainwater Pipes and Gulleys

Snow and Ice Clearance

Equipment Provision & Maintenance

COSHH

Cleaning Materials

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour





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CLEANING SERVICES (INTERNAL)

Routine Cleaning

Reactive CleaningPeriodic / Special Cleans

Telephone and Computer Cleaning

Refuse Removal

Janitorial Services

Feminine Hygiene/Sanitary Disposal


COSHH

Cleaning Materials

Cleaning Consumables

Janitorial Supplies

Protective Clothing

Service Management

Direct Labour

Contracted Labour


CLEANING SERVICES (WINDOWS)

External Glass Cleaning

External Cladding Cleaning

Doors Cleaning

Internal Glass Cleaning

Internal Partition Cleaning


Cleaning Materials

Cleaning Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour





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REPROGRAPHICS, PRINTING & STATIONERY SERVICES

Photocopiers & Printers Provision

Photocopiers & Printers MaintenancePrint Design & Production

Reprographics Services

Stationery Procurement & Distribution

Printing Consumables (Toner/Cartridges/Paper etc.)

Protective Clothing

Service Management

Direct Labour

Contracted Labour


CATERING SERVICES

Food

Beverages

Drinking Water

Hospitality Services

Special events

Menu

Restaurant Furnishings and Fittings

Restaurant Ambiance

Retail Unit

Kitchen equipment assets

Kitchen equipment maintenance

Revenue and Subsidy Management

Food waste management

Kitchen cleaning

Laundry

Consumables (cups/spoons/sugar, etc)

Protective Clothing

Service Management

Direct Labour




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CATERING SERVICES

Contracted Labour


VENDING SERVICES

Food

Beverages

Convenience Items (Medicinal/stamps, etc.)

Equipment Provision

Equipment MaintenanceRevenue and Subsidy Management

Drinking Water

Consumables (cups/spoons/sugar, etc)

Protective Clothing

Service Management

Direct Labour

Contracted Labour


TRANSPORT SERVICES

Car and Vehicle Fleet Management

Vehicle Maintenance & Servicing

Fuel & Oil (Bulk) / Fuel Cards

Car Hire

Chauffeurs & Drivers

Staff Transportation (Bus Services)

Taxis

Travel (Rail/Air)

Consumables

Protective Clothing

Service Management

Direct Labour




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TRANSPORT SERVICES

Contracted Labour


HORTICULTURAL SERVICES

Grounds maintenance / Landscaping

Tree Surgery

External Planting Replacement

Indoor Plants Maintenance

Indoor Plants ReplacementFloral arrangements

Consumables

Protective Clothing

Service Management

Direct Labour

Contracted Labour




Documents

Detailed Scope of Works