Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
Experience of Corporation of Chennai
By
C.Vijayaraj Kumar I.A.S
Additional Commissioner (R&F)
Corporation of Chennai
e-Governance Principles Citizen-centric
Accessibility and choice
Trust, confidence and Security
Better governance
Collaboration and integrity, and
Accountability
Peo
ple
Pro
cess
Te
ch
no
log
y
Re
so
urc
es
e-Government
e-Government is not about translating processes
but about transforming processes !
It is the transformation of government
to provide
Efficient
Convenient & Transparent
Services
to
the Citizens & Businesses
through
Information & Communication Technologies
Applying Maturity Model for eGovernance
Level 1 – Initial
Level 2 -
Managed
Level 3 –
Defined
Level 4 –
Quantitatively
Managed
Level 5 –
Optimizing
Process Maturity
eGovernance Maturity
•Ad-hoc processes
•Success depends on specific people and competencies
•Minimal use of ICT infrastructure
•Manual systems and processes in place
•Departmental Level process defined
•Business Rules documented
•Process Standardization
•Automation of cross departmental processes
•Business Process Monitoring
•Statistical Analysis
•Continuous Process Improvement
•Process performance objectives are tracked
•Departmental Applications
•Silos of Data
•Integrated ERP •Shared Data
•Performance dashboard
•Service Level Benchmarking
•GIS / GPS
•Planning and Forecasting Systems
•Real time dashboards •Collaboration
Platform
Most ULBs operate at either Level 1 or Level 2 today
Works & Assets
Town Planning Citizen Services
Financial Accounting
Revenue Management
re-work and wasteful expenditure
Ineffective enforcement of contracts and poor citizen services
Failure to forecast budget and revenues
Current IT systems operate in silos and are inadequate to meet governance demands
Financial Budgeting
& Accounting
Implementation of Integrated ERP jumpstarts e-Governance journey to Level 3
Urban Planning System identifies development
needs and defines blueprint for future city
Revenue systems generate demand notices and
ensure collection of funds
Public Works system utilizes funds to convert blueprint to Projects and
creates Assets
Administration systems automate key business
processes , improve/offer new citizen services
Citizens consume Services, provide feedback
and drive future development
Service Fulfillment Engine
Citizen Services
Taxes Vendor
Management Procurement of
Goods & Services Taxes & Licenses
BI &
An
alyt
ics
Das
hb
oar
d
Emp
loye
e
Self
Ser
vice
A
dm
inis
trat
ion
Fun
ds
&
Gra
nts
R
egu
lato
ry
Info
rmat
ion
Content Management
Workflow, Business Rules
Multi Channel Access
Security
Dis
pu
te
Res
olu
tio
n Information
Sharing
GIS
Emp
loye
es
Citizens Businesses & Service Providers
Go
vern
me
nt A
gen
cies
Infrastructure
G2
E
G2C G2B
G2
G
eGov ERP @ CoC is custom built in our journey of e-Governance
Agency – eGovernments Foundation Through an Open Tender - ELCOT Work Order - 5th of November 2008 Value of the Work Rs.1.82 Crores Project Duration – 18 months 13 modules – Design Development Roll out Training
and Online Support for one year All 13 Modules have gone live
General
Ledger
Building Plan Approval
InventoryManagment
Works Management
Asset
Managment
Municipal eGovernance Product Suite
Recievables
PayablesBudget
Reports
Birth/Death
eGov Financials
Business
Workflows
Roads
Water/Sewer
Pipes
GIS Map
Property Tax Managment
Property
good governance, better cities
Public Grievance & Redressal
Trade Licences
Establishment & Payroll
Fully Integrated Product
Ward wise Property Tax Collection
Average Cycle time for Building Plan Approval
29th January 2011
Performance Dashboard
eGov ERP executive dashboard provides key insights into ULB performance
The e-Governance Platform
Platform evolved with the Urban ERP Product The Platform based approach for Rapid Time to Market into new Verticals
Improved Service Delivery
Before After
1. Proper Registration , Monitoring, Disposal and Feedback Mechanism
2. All possible mode of collections with real time reconciliation
3. Real time Budget Control and updation on every transactions
4. Automatic update on time bound cases and reminders
5. Abstract Estimate using the single Master SOR automatically
1. Public Grievance Redressal
2. Manual System of Collections
3. Budget Control using ledger
4. Manual Registry for Legal Cases
5. Estimate creation done manually
THANK YOU