Experts in Customer Feedback Leisure

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The problem We all know that retaining customers is hard.

but the crucial thing to know is why. Finding

The solution

engine automatically chews through your

and instant alerts about anything which needs urgent attention.

can integrate with the systems you already

The best kind of feedback Allow your customers to say exactly what

Use text analytics

Short, simple surveys

And tell your customer it will be a short

FEEDBACK FERRETIN A NUTSHELL

HOW TO FERRET OUT QUALITY INSIGHTBy listening

and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities

better equipped our accommodation according to customer needs and

of the programme are very clear to see. James Turner, Eurocamp

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THE VALUE OF CUSTOMER FEEDBACK

Without customer feedback, how do you know which areas of your business you need to improve?

Use feedback to drive loyalty

insight into what your customers think

that customers want to buy and create an

Working in partnership

Custom VoC programmes

It goes without saying that we carry out

within your organisation. Additional webinar / recorded webinar training sessions are

HOW WE WORK

Ongoing support

Feedback Ferret has given P&O Ferries the meaning behind its NPS. We can now quickly and easily identify exactly what our customers are telling us to improve, and what we need to do more of. Feedback Ferret’s ‘best practice’ advice and support have been invaluable and I can’t wait to see what we can achieve in conjunction with them in the future.Jenny Lorimar, P&O Ferries

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we can either analyse your customer comments from your existing surveys, or we can manage your feedback surveys for you.

We consolidateit into a single reporting platform to

Feedback can be gathered in any language.

text analysis engine achieves world-leading levels of accuracy of ca. 95%.

fully managed service.

control.

We use Impact Analysis

you need to take to eliminate these issues.

(e.g. legal threats). The ability to see the

Sentiment scoresEmotion

scoring

WHAT THE FERRET DOES

Using text analytics, the Ferret transforms customer feedback comments into actionable insight. We make it easy for you to improve your customer experience.

PDF Email

ReportsHot

AlertsDash-

boards

AnalystServices

To Do Lists

Data Export & API

Employee Feedback

Retailer Feedback

Tablets & KiosksWeb

Chat

Email Surveys

AppsCustomer Panels

Online Reviews

Website Feedback

SMS Surveys

Social Media

Telephone Surveys

Complaints

Text Analytics

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The feedback we receive allows

level to be aware of overall performance which ensures the correct standards are being reached. The Ferret Analytics is a resourceful tool which allows us to manage the vast volume of information being received. The numerous reporting capabilities

understanding of all comments, complaints and suggestions which allows for operational planning.Jay van der Westhuizen, NuMetro Cinemas

right

information at the right time so you

all clients can dig deeper into the analysisbehind any statistics.

Reports and dashboards can be

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FERRET FANS

Re-bookings rate increases and £ millions saved in unnecessary capital expenditure

Increased re-bookings rates

customer. The customer is reassured that their comments are listened to and acted

Capital expenditure saved

Holiday club uses customer feedback to maintain high standards

Actions taken

the games rooms which members said were

members in a bid to attract them to that Maintenance Teams becoming more

manner. This has in turn led to substantial

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FERRET FANS

Understanding the drivers of customer scores helps drive improvements throughout the business

scores they did. Without understanding what

Knowledge is king

a correlation between rating score and

vastly improved

Actions taken

was not the seating in the cinema which was

management system was researched

How it works

across the whole business using the insight

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Passion for feedback

Feedback Ferret what it is today.

Sophisticated text analytics

engines in the world and are immensely

worldwide.

WHO WE ARE

Contact us

www.feedbackferret.com

Feedback Ferret Ltd Crosby House, Meadowbank Furlong Road, Bourne End Buckinghamshire SL8 5AJ +44 (0) 1628 681 088

info@feedbackferret.com

Helping you generate ROI

mile and create a memorable customer

Piers Alington & Mark Spicer, Chief Ferrets

LEISURE FERRET FANS