Syllabus: MGT 3003 (Section 01F), Summer 2014Business Communication & Professional Development

Course #30919: 11:00 a.m. – 12:30 p.m., Monday through Friday, BB 3.01.02 (Last non-substantive or clarifying editing update: June 3, 2014)

Dr. Wilson’s Web site: http://faculty.business.utsa.edu/bjwilson

NOTE:  ONLY THE ONLINE VERSION OF THIS SYLLABUS IS CURRENT. Both PC and Mac users should use the Mozilla Firefox browser to access UTSA Web sites and Blackboard Learn—Mozilla Firefox and Chrome are the only browsers that currently permit full access to Blackboard Learn and the Online Writing Lab (OWL). Access Blackboard Learn at http://learn.utsa.edu/.

COURSE TEAM EMAIL ADDRESSES PHONE OFFICE HOURSProfessor BB 4.04.29

Dr. Bennie WilsonBennie.Wilson@utsa.eduor Blackboard message Point deductions Documented emergency absences

458-7525MTWRF: 12:30 p.m.-1:30 p.m.And by appointment

Teaching Assistant & Online Writing Lab BB 4.04.29

Vincent Rizzo(Classroom and

OWL TA)

Blackboard Learn message Quizzes, midterm, final Résumé RSO/Toastmasters Miscellaneous points Online Writing Lab (OWL)

N/AMTWRF: 12:30 p.m.-1:30 p.m.And by appointment

College of Business Center for Student Professional Development (CSPD) BB 2.01.08University Career Center (UCC) UC 2.02.04Julio Joey Ramos

(CSPD)Julio.Ramos2@utsa.edu Career Action Program (CAP) Email 7:30 a.m. – 4:30 p.m.,

MTWRF

Barbara Jackson(CSPD & UCC)

Barbara.Jackson@utsa.edu Guest Lecturer Mock Interviews (non-CAP students) Résumé Grading

458-4766 7:30 a.m. – 4:30 p.m., MTWR

Heidi Sawyer(CSPD & UCC)

Heidi.Sawyer@utsa.edu Guest Lecturer Mock Interviews (non-CAP students) Résumé Grading

458-4589 8:00 a.m. – 5:00 p.m., MTWRF

Morris Ellington(UCC)

Morris.Ellington@utsa.edu Guest Lecturer Etiquette Dinner Mock Interviews (non-CAP students)

Email preferred

Located in University Career Center, room UC 2.02.04

Pearson Text and MyBCommLabLaci Kolle Laci.Kolle@pearson.com

IMPORTANT: For easy access to University policies and information on the following important subjects, please go online to http://provost.utsa.edu/syllabus.asp:

Counseling Services Student Code of Conduct and Scholastic Dishonesty Students with Disabilities Transitory/Minor Medical Issues Supplemental Instruction

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Tutoring Services The Roadrunner Creed

WELCOME TO THIS COURSE: You probably remember the classic book and movie, The Wizard of Oz, in which Dorothy laments to her pet dog: “Toto, I have a feeling we’re not in Kansas anymore.” This course will take you out of “Kansas,” my metaphor for your experiences prior to entering the “real world” of work. In doing so, it will challenge your time-management skills, meaning you will have to do advance planning regarding completing assignments prior to their deadlines, particularly the online assignments. If you are the type to wait until the last minute to do assignments, you risk not fulfilling your academic potential and you will not share in the professional skills that this course will provide you. Effective time management and meeting deadlines in a timely manner—without quibbling and excuses—are valued and critical skills in the real world of work.

COURSE DESCRIPTION: In this course, we will examine basic interpersonal communication processes within written and verbal channels, with practical applications for the business environment. We will discuss issues regarding cross-cultural communication, crisis communication, and ethical considerations in business. The course emphasizes three areas: (1) planning, organizing, writing, editing, and revising business documents; (2) planning, organizing, and delivering business presentations; and (3) preparing for professional success in the business world, including career planning, networking, job searching, résumé preparation, and job application and interviewing. Written assignments and oral presentations are required.

COURSE PREREQUISITES: COM 1053 or COM 1043 (Business and Professional Speech), and WRC 1023 or ENG 1023 (Freshman Composition II).

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) DEGREE PROGRAM GOALS: Students will be able to communicate, verbally and in writing, information and ideas pertinent to

business decision-making. (This course directly supports this goal.) Students will be able to use quantitative analysis and quantitative and non-quantitative reasoning to

effectively identify and solve business problems. Students will be able to use current information technology to support business decision-making. Students will be able to incorporate a global perspective in business decisions. Students will be able to identify ethical and legal issues in a business context and find alternatives

that demonstrate ethical values.

REQUIRED COURSE MATERIALS:

Business Communication & Professional Development, a customized text, by Pearson Publishing, via the following options and costs:

o Text hard copy “Value Pack ” (cost approx. $123.00): ISBN--10: 1-269-36168 or ISBN—13: 978-1-269-36168-2, available in the University bookstore. The Value Pack includes: A hard copy, loose-leaf version of the custom text Access to the e-text An access code to MyBCommLab, an online--via the course Blackboard site--study and

assignment system required for this course.

o E-Text (cost approx. $88.00): Purchased online via the MyBCommLab tab at the course Blackboard site, and includes the required MyBCommLab.

Approximately 25 copies of ParScore test form (SCANTRON form number X-101864-PAR-L), to be used for completing quizzes and examinations, and for recording class attendance.

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TECHNOLOGY & STUDY RESOURCES:

Study and Learning Assistance

o MyBCommLab : This dynamic, interactive eLearning program is available at the “Course Content” page of the course Blackboard site—click “MyBCommLab” on the left side of the page. It provides many extensive study and evaluation tools to assist student success regarding the information in the text. These include practice chapter pre- and post-quizzes, simulation exercises, etc. In addition, this program is required to access one of the major course assignments (MyBCommLab-based writing assignment).

You must register for MyBCommLab via Blackboard only using an access code that came with your text or that you obtained by purchasing access to the text e-book via the Blackboard MyBCommLab link. Follow the registration instructions at http://faculty.business.utsa.edu/bjwilson/docs/MyBCommLab%20Registration%20Process.pdf. (NOTE: Access and register for MyBCommLab only at the course Blackboard site—do not register for MyBCommLab via a Pearson web link--a “course ID” number cannot be used to register for MyBCommLab!)

Contact computer support at http://247pearsoned.custhelp.com/ if you have problems--be sure to inform them that you are registering on MyBCommLab via Blackboard, not via the Pearson Web site. If you cannot get satisfaction from the Pearson computer support folks, contact our Pearson representative, Laci Kolle, at Laci.Kolle@pearson.com.

o UTSA Writing Center (JPL 2.01.12D): Link to http://www.utsa.edu/twc/ for information and services provided by the Writing Center, and how to make an appointment with the center to have a tutor assist you. You may not use the Writing Center staff or any other office or individual to collaborate on any writing assignment in this course prior to the submission of the assignment; however, you are encouraged to do so after it has been graded.

Office of Information Technology (OIT) Assistance: For assistance with the Blackboard Learn communication system, except for the Online Writing Lab, email OITConnect@utsa.edu or call 210-458-5555. (NOTE: If you have problems with your OWL site, contact our OWL teaching assistant, Vincent Rizzo, via Blackboard Learn course message.

When contacting OIT regarding Blackboard problems, be sure to:o Give your name, email address, banner ID/User ID, a phone number where you can be contactedo Provide your course and section number, and the name of your professoro List your computer’s Operating System & version number, e.g. Mac OSX, Windows 7, Windows

XP, etc.o The brand and version of internet browser in which you are using blackboard, e.g., Safari version

5.1.2, Internet Explorer version 8, Mozilla Firefox version 12, etc.o If you are currently on campus and using a UTSA-owned computer, provide your computer’s

inventory/asset number:

COURSE GUIDELINES & POLICIES:

Progress Monitoring : Each student is responsible for monitoring his or her course performance and for taking steps to remedy any discrepancies between their actual learning or grades and their performance aspirations in these areas. Set your standards high! Check Blackboard Learn frequently. Use the wealth of resources available to you, particularly MyBCommLab.

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Designated seating areas : State and Federal fire codes require students not sit or stand in aisle space, on landings, or on steps. Do not block the designated exit areas. Neither students nor guests may sit at the tables and seats behind the last row of fixed seats that are designated for disabled students at the back or front of the classroom. Only students certified as disabled by the Office of Student Disability Services and who require classroom accommodation may sit in these areas.

Professional Behavior : Please be respectful of each other at all times. Be on time. Be good listeners.

Laptop and Electronic Devices : Treat these classes as business meetings. The use of laptops, cell phones, and other electronic devices is not permitted in class. Further, please remove your cell phones from sight by putting them in your pockets, your purses, etc., or you will be asked to leave class. If you are expecting an emergency call, please notify me at the beginning of class—you will be permitted to respond to the emergency phone call in the hallway outside of the classroom.

Assignment Submissions & Returns : In the event you must submit a hard copy of an assignment by a specific date and/or time, and class is not in session or I am not in the office, you may slide the assignment under my office door or scan it and email it to me—on or before the deadline. Further, if you are not present when an assignment is returned in class you may pick it up later during office hours.

ASSIGNMENTS & EXAMINATIONS:

Online Writing Lab (OWL) Modules & Quizzes : You will complete many of the class assignments online through the OWL. You should start the OWL after the OWL orientation in class on the date shown in the class schedule. The OWL runs via the course Blackboard Learn site. As with the other course assignments, it is vital that you do not wait until the last minute to attempt to complete the OWL assignments--“stuff happens” when dealing with computer systems.

o Since the OWL is part of the Blackboard Learn program, use Mozilla Firefox to access the OWL for full access to Blackboard.

o Blackboard Learn is down for maintenance on Saturdays, from midnight to 3:00 a.m., in addition to other periodic outages as announced on Blackboard. Review these announcements prior to attempting to access the OWL.

o Timed OWL assessments (quizzes) terminate when the scheduled assessment times expire. Doing any of the following actions while attempting to complete OWL assessments will also cause your assessment attempts to terminate without the ability to again access the assessment:

Using a wireless connection, where periodic, very brief disconnects are not unusual. In particular, DO NOT USE AIRROWDY—it is very unreliable!

Attempting to access the OWL module while connected to the assessment. Setting your computer to “time-out” when there is a level of inactivity. Accessing the assessment during times of increased probability of power outages, e.g.,

thunderstorms.

o OWL Core Modules Assignment (Four Core OWL Modules) - The four core modules are (1) writing composition, (2) English grammar mechanics, (3) business writing style, and (4) critical thinking. Your grade for the OWL Core Modules assignment will be the average of the four post-assessment scores—the initial assessment grades will not count toward the assignment grade. For each of the four modules:

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Complete the initial assessment to help measure your current familiarity with the subject. Study the core module to learn the relevant facts, concepts, and principles for the subject. Complete a graded post-assessment to help measure your updated knowledge of the subject.

o OWL Supplemental Modules Assignment (Four Supplemental OWL Modules) – The supplemental modules have no initial assessments and your grade for this assignment will be the average of the post-assessment scores for the following four supplemental modules:

Résumé writing Cover letter writing Writing emails Presentation skills

Direct all questions regarding the OWL, including technical issues, to the Teaching/OWL TA via Blackboard course message.

MyBCommLab-Based Writing Assignment : You will complete a business writing assignment via MyBCommLab involves completing a business document online. To do so, you must have registered for MyBCommLab via Blackboard only using an access code that came with your text or that you obtained by purchasing access to the text e-book via the Blackboard MyBCommLab link. (NOTE: Access and register for MyBCommLab only at the course Blackboard site—do not register for MyBCommLab via a Pearson web link--a “course ID” number cannot be used to register for MyBCommLab!)

o Register on Blackboard for MyBCommLab by accessing the MyBCommLab tab at the course Blackboard site, using the instructions at http://faculty.business.utsa.edu/bjwilson/docs/MyBCommLab%20Registration%20Process.pdf.

o Contact computer support at http://247pearsoned.custhelp.com/ if you have problems--be sure to inform them that you are registering on MyBCommLab via Blackboard, not via the Pearson Web site. If you cannot get satisfaction from the Pearson computer support folks, contact our Pearson representative, Laci Kolle, at Laci.Kolle@pearson.com.

On the date listed in the class schedule, you will receive (via Blackboard Learn “Announcements”) instruction on using the MyBCommLab link at the course Blackboard site to access a business scenario requiring you to write a business document. You will submit the document online for grading. The scenario will assess your ability to write a “routine” business message, a “negative” business document, or a “persuasive” business document. (NOTE: Once you receive this assignment, you may not use the Writing Center staff or any other office or individual to collaborate on it.)

You must complete this writing assignment by 11:59 p.m. on the date listed in the class schedule. Automatic grading will reflect an evaluation of your written business document using the grading rubric at MyBCommLab-Writing Assignment Grading Rubric.

Résumé : You will prepare a professional job résumé as part of the professional development portion of this course. I encourage you to review the résumé preparation checklist linked at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20Preparation%20Checklist.doc.

Your résumé should be for a job or type of job you will likely be seeking--if you have no specific job or employer to refer to, refer to a job for which you might like to apply, and an employer for which

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you might like to work. The processes for completing and submitting the résumé assignment differ for students who are extra-credit volunteers for the Career Action Program (CAP) sponsored by the Center for Student Professional Development (CSPD), and for students who are not CAP volunteers (see below). However, the résumés for both CAP and non-CAP students must follow the CSPD format at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20format.doc.

All résumés are graded using the evaluation form at http://faculty.business.utsa.edu/bjwilson/docs/ResumeGradingTemplate.doc. Students will turn in a hard copy of their résumés in class on the date listed in their class schedule. Once your graded résumé is returned to you, you are encouraged (1) to make recommended improvements to the résumé, and (2) to upload it to your “RowdyJobs” account. Please consider scheduling an appointment with the CSPD Career Counselor, or go to the walk-in résumé reviews in the CSPD or the University Career Center for suggestions on improving your résumé. (NOTE: Post turn-in reviews will not result in an adjusted grade for the résumé assignment.)

Quizzes and Examinations : Most examinations will require the proper use of the appropriate ParScore form (see “Required Course Materials” above). All quizzes and exams--completed or not--remain the property of the professor. Students may view their completed exams during office hours.

The ParScore forms are machine graded and the UTSA test grading office staff will not hand-score any ParScore forms not properly completed. Students who submit improperly completed ParScore forms-- not bubbling in Banner IDs, recording the wrong Banner IDs, not recording the proper test form, using ink instead of pencil to record responses, etc.--will receive grades of "zero" on the quiz or examination.

o Quizzes : All quizzes are unannounced and will be mostly in a “listening quiz” format (verbally administered), covering the assigned text chapters and syllabus, using multiple-choice, true/false, and/or fill-in-the-blank short answers. There are no make-ups for missed quizzes; however, if you are absent or late for a quiz for one of the acceptable reasons listed under “Grading Policies” below, you will receive a quiz grade equal to your percent grade on the midterm exam. Late arriving students—no matter what the reason--must wait outside of class until quizzes conclude to avoid interrupting the quiz process.

o Midterm & Final Examinations : These exams will be multiple-choice and will cover the assigned readings from the text as noted in the class schedule.

In-Class Oral Presentation: Each student will make an in-class business-oriented oral presentation, on a subject of his or her choosing. The grading sheets are linked at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateInd.doc for individual presentations, and at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateGp.doc for team presentations.

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EXTRA CREDIT (EC) POINTS: You have the opportunity to earn extra-credit points, using the following guidelines:

If you attend extra-credit events that conflict with your MGT 3003 class, you cannot earn the associated extra-credit points.

You are responsible for keeping track of the extra-credit points you earn. If you desire to challenge the number of extra-credit points recorded for you, then you must list in writing the extra-credit events you attended for that extra-credit category (EC-Lec or EC-Misc) you attended, and the name, date, and time of the events.

If you volunteer to undertake an extra-credit event, and for non-emergency reasons, (1) you withdraw your volunteer status, (2) you are late for the event, or (3) you otherwise do not meet the conditions for appropriately completing the event; the number of extra-credit points that the event is worth will be deducted from your points. This is to help ensure that you meet the commitments for which you volunteer and for which, as a result, you have a responsibility to meet—just as is expected in the real world of work.

Extra-credit (EC) Items (Blackboard Grade Book Label) Extra-credit Points

Due Not Later Than

Continuing or initial membership in a professional organization/association, including Toastmasters International ("EC-Prof Org") (1) 10 June 13 *

OWL Report Module Quiz (“EC-Report”) (2) 10 June 20 **OWL Citation Module Quiz (“EC-Citation”) (2) 10 June 20 **Guest lectures, conferences, panels, meetings, workshops, or seminars annotated on the course schedule as “extra credit” (“EC-Lec”) (3) 5 (each) June 26

Group mock interview (“EC-Mock”) (4) 10 June 26Miscellaneous Points (“EC-Misc.”) (5) As earned June 26

* Due by end of class** Due not later than 11:59 p.m.

(1) Membership in a Professional Organization: Use the extra-credit certification form—linked at http://faculty.business.utsa.edu/bjwilson/docs/ExtraCreditCertificationsForm.doc--to have a chapter officer certify initial (including as a “pledge”) or continuing membership—to include paying dues--in a qualified professional organization.  Qualifying, non-academic credit professional organization/associations must relate to your academic discipline (Toastmasters International relates to all disciplines). The professional organization may be an on-campus or an off-campus association.

College of Business RSOs (linked at http://business.utsa.edu/undergraduate/students/ldrdev_organizations.aspx) meet these criteria for business majors. For example, outstanding organizations such as Business Student Scholars, Business Student Council, academic honorary societies, Student Government Association, and social and service fraternities/sororities do not qualify for extra credit because they are not generally geared to specific business majors. Further, there is no additional extra credit for belonging to more than one qualifying professional organization. Finally, enrollment in ROTC programs does not qualify for extra credit because they are University courses leading to academic credit.

(2) OWL Report & Citation Module Quizzes: Access via OWL on Blackboard.(3) Lectures, conferences, panels, meetings, workshops, or seminars annotated on the course schedule as extra credit. I will add these to the class schedule as they become available. Attendance slips or sign-in

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sheets will certify attendance at extra-credit symposia, lectures, or conferences. Guest lectures conducted in and/or during your normally scheduled MGT 3003 class do not earn extra credit for you. Only the event sponsors can provide me completed attendance slips or attendance rosters.

(4) Group Mock Interview: You have the opportunity to participate in a group mock interview session for extra credit by making an appointment through the University Career Center (UCC) “Rowdy Jobs” http://www.utsa.edu/careercenter/rowdyjobs.html, or by contacting Morris Ellington at the University Career Center (UC 2.02.04), at 458-6844, or at Morris.Ellington@utsa.edu. [NOTE: Only group mock interviews qualify for extra credit; individual mock interviews do not.]

To successfully earn this extra credit, you must (1) be on time for the mock interview, (2) dress in business professional attire, (3) bring a completed résumé, and (4) be prepared to respond to typical interview questions (see examples of such questions at this link). The folks in the UCC will notify me of the students who successfully complete the mock interview for this extra credit.

(5) Miscellaneous Points: Included under this category are extra-credit points that do not pertain to any other category, including the following:

The one-time 25 points to compensate partially for missing quizzes, guest lectures, and/or in-class student presentations due to unavoidable, non-emergency reasons.

Any points awarded for class participation.

COURSE GRADING & ATTENDANCE POLICIES: This course uses the plus/minus (+/-) grading system in assigning course letter grades (see below grading chart showing related grade points and total course points for each course letter grade).

Course Description & Undergraduate Catalog Requirements: The official course description for MGT 3003 requires the completion of written and oral presentation assignments. Accordingly, the following grading policies apply to those students who do not adequately complete the MyBCommLab-based writing assignment and/or the in-class oral presentation assignment by the appropriate date and time deadline:

o The grade for the late assignment will be “zero.”

o After the original deadline, points will be deducted as follows until the assignment is completed:

MyBCommLab-based writing assignment : For each calendar day after the original deadline, 50 points are will be deducted until it is completed.

In-class oral presentation : For each scheduled class day (including final exam day) after the

original deadline, 50 points will be deducted until it is completed.

o If a student fails to complete the missed assignment by the last scheduled class day (including final exam day), the student’s course grade will be “incomplete” (“IN”) if he or she has sufficient points for a passing grade (“D-“ or higher). Otherwise, the student’s grade for this course will be “F.”

o In accordance with University policy, failure to clear the “IN” by completing the assignment within one year after the end of the semester will result in the “IN” converting automatically to a course grade of “F.”

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Status of Grades :

o Résumé Grades: Trained, highly experienced graders grade résumés following the CSPD format at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20format.doc. The ratings of these graders are final in terms of this course, and I will not accept changes. However, if your awarded points are confusing to you, I encourage you highly to make an appointment with the grader and ask for clarification for his or her ratings.

o Challenging Grades: If you disagree with a grade you receive (either for a course assignment, for an extra credit event, or a deduction), bring the matter to my attention in writing (Blackboard Learn mail message, email, letter, etc.) within seven calendar days from the date I post the grade on Blackboard Learn. Otherwise, the grade will remain as is. It is your responsibility to check Blackboard at least twice a week for announcements, course messages, and posted grades.

You will receive assignment grades from the University Career Center (UCC) and CSPD career counselors, MyBCommLab automatic grading (MyBCommLab-based writing assignment), and from me as your professor. I will not change assigned grades without concrete, factual information for my consideration. Frivolous claims of incorrect points will not be honored.

o “Curved” Grades : There is no grading “on the curve” in this class for individual assignments since there are opportunities for extra-credit points. However, once grades are calculated after final exams are completed, if the average total points for the class reflects fewer than 1100 points (“C“), each student’s total points will be adjusted upward to reflect an average total score for the class of 1100 points.

Incomplete/Late Assignments : All assignments not submitted on time are graded “zero.” Unless otherwise noted on the class schedule, all assignments that are due in class are due by the end of class.

Attendance : Students must be on time for every class, be attentive, and participate in class activities until the professor adjourns class. Absence includes being late for class, and leaving class early. Attendance is taken anytime (using the appropriate ParScore form) during each class in which there is a guest lecturer and/or a student presentation (marked with *** on the class schedule). Attendance in conjunction with extra-credit events--whether in our class or at another time or location--is taken via attendance slips or lists prepared by the event sponsors.

o Students must have on-hand at least two ParScore forms for every class. Arriving in class after the class starting time means you are late, whether or not the guest lecturer has actually begun his or her lecture, or a student has begun his or her oral presentation.

The ParScore forms are machine graded and the UTSA test grading office staff will not hand-score any ParScore forms not properly completed. ParScore forms submitted improperly will be graded “zero,” including (1) not bubbling in Banner IDs, (2) recording the wrong Banner IDs, (3) not recording the proper test form, (4) using ink instead of pencil to record responses, etc.

o Students who are absent from, arrive late, or leave early from classes with guest lecturers or in-class oral presentations will have 25 points deducted from their point totals, except for conflicting emergency or mandatory obligations as discussed below.

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o Students who are absent from scheduled assignments/exams, i.e., midterm and final exams, résumé, etc., and who do not arrange to complete these assignments early, will receive grades of “zero,” unless the absence is the result of an emergency or mandatory obligation as discussed below. (NOTE: Under the above provision entitled “Course Description & Undergraduate Catalog Requirements,” see exceptions for the untimely completion of the MyBCommLab-based writing assignment and for the in-class oral presentation assignment regarding point penalties and the assignment of grades of “incomplete.”

o Students who sit in classroom areas in violation of fire laws, who have their laptops and cell phones open, who engage in “texting” (or reading, writing, or other inattentive activities), or who engage in disruptive conversation or other activities, are considered “absent” from guest lectures and in-class student presentations, and will have 25 points deducted.

o Online and other assignments that can be done via computer or while not in class, i.e., OWL modules, MyBCommLab-based writing assignment, etc., must be completed early or on time regardless of the reason for the absence, or will otherwise be graded “zero.”

o If you miss an unannounced quiz, a guest lecture, or an in-class student oral presentation for one of the below reasons, you will not have points deducted. Your missed quiz grade will equal the same percent grade as your midterm examination grade.

Documented, verifiable emergencies of immediate family members. A verifiable, written documented emergency involves you or a member of your immediate family, i.e., spouse, parent, guardian, sibling, or other relative who resides full time with you or your immediate family, and is of the nature of a major issue, e.g., death, funeral, extremely serious illness or injury, etc. (NOTE: “Significant others,” boyfriends/girlfriends, grandparents or other relatives are not considered members of your immediate family unless they currently live full-time with you or your parents.)

Please refer to http://provost.utsa.edu/syllabus.asp for university policy regarding “Transitory/Minor Medical Issues,” which in this class are not considered “emergencies.”

Documented conflicting, mandatory UTSA obligations (for example, on UTSA athletic team, participant in Leadership Challenge program, etc.). To be eligible for this provision, an appropriate UTSA official must certify the UTSA mandatory obligation in writing and in advance of the date of the event, and you must complete scheduled conflicting assignments and examinations early. (NOTE: Registering for overlapping classes/labs is not eligible for this exception—students may not register for classes or associated labs that conflict with the days and times that this or other classes meet.)

Documented conflicting, mandatory religious obligations prohibiting working during the time of a scheduled class. You must provide each of your professors (whose courses take place during the absence) advanced, written documentation of your intention not to attend classes on the dates and/or times of mandatory religious obligation. Documented evidence includes credible evidence of the mandatory nature of the absence.

Written military mobilization orders, copies of which you provide each of your professors prior to the date of the mobilization.

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Written city, county, state, or federal order/subpoena, a copy of which you provide each of your professors prior to the day of the event, e.g., to report to court, jury duty, court witness, or other mandatory legal proceeding, e.g., immigration/citizenship proceedings, etc., on a specific date. (NOTE: Excluded here is traffic court in which you voluntarily decide to challenge or otherwise adjudicate a traffic ticket.)

Off-campus events, e.g., State and national professional association meetings and conferences, etc., with expenses paid completely or in part by UTSA, with a copy of the written UTSA approval provided each of your professors prior to the day of the event. Participation in events/activities under sponsorship of other classes that conflict with attending class, are not excused absences—they may be considered non-emergency, unavoidable absences which meet the criteria of the one-time 25 extra-credit points that all students are awarded at the beginning of the semester.

It is the nature of computer systems that unforeseen and uncontrollable situations may cause them to “go down,” i.e., electrical interruptions, thunderstorms, battery drainage, etc. Failure to complete assignments on time due to these unfortunate events is not a basis for granting extensions to assignment due dates or for starting assignments over again. (NOTE: Blackboard Learn is down for maintenance as scheduled on the Blackboard site.)

Course Grade Determination :

Regular Assignments (Blackboard grade book label) Max.Points Deadlines

OWL Supplemental Modules [average of 4 supplemental modules] (“OWL Supplemental”) 100

See class schedule for individual deadlines **

Résumé (“Résumé”) 100 June 11 *Midterm Examination (”Midterm”) 200 June 13OWL Core Modules [average of 4 core modules] (”OWL Core”) 100 June 18 **

MyBCommLab-based Writing Assignment (”MyBCommLab-based Writing”) 200 June 23 **

Oral Presentation (”Oral”) 200 June 24 – July 3Final Examination (”Final”) 200 July 8 ***Quizzes [total] (”Quiz 1,” ”Quiz 2,” etc.) 400 UnannouncedTotal [excluding extra-credit points] 1500Absent or late for guest lectures and oral presentations (Deduction each time) -25

* Due by end of class** Due not later than 11:59 p.m.*** Refer to class schedule for time for final exam

Course Letter Grade Grade Points Total Course Points *A+ 4.00 1450 - 1500A 4.00 1400 - 1449A- 3.67 1350 - 1399

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B+ 3.33 1300 - 1349B 3.00 1250 - 1299B- 2.67 1200 - 1249C+ 2.33 1150 - 1199C 2.00 1100 - 1149C- 1.67 1050 - 1099D+ 1.33 1000 - 1049

D 1.00 950 – 999

D- 0.67 900 - 949F 0.00 below 900

* Course grades based only on the number of whole points earned, with rounding up of whole points only if the final cumulative point decimal is 0.5 or more.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. If I previously took this course from Dr. Wilson (but I am retaking his course), must I again complete the regular and extra-credit assignments in order to again get credit for them? Yes.

2. May I email the assignments to you? If you will not be in class on the day that an assignment is due, you must turn the assignment in early, or slide it under my office door or send it to me or my teaching assistant via email or Blackboard Learn mail message attachment by the time and day that it is due. CAUTION: If the formatting or printing of the emailed assignment is such that sending it electronically adversely affected the document, e.g., parts chopped off, formatting skewed, etc., your grade on the assignment will be affected accordingly.

3. Whom do I contact regarding questions about my assignment points? Résumé (CSPD staff who graded it) All OWL assignments (OWL TA) Excused absences and documentation of emergencies (Dr. Wilson) Quizzes, midterm, final (TA) Extra-credit points:

o Mock interview (TA)o Professional organization (TA)

Deducted points (Dr. Wilson) All other graded assignments (TA)

4. I will not be in class next week; are there any other assignments (a paper, etc.) that I can complete to help make up points for missing a guest lecture or an unannounced quiz? Other than the extra-credit opportunities listed in this syllabus, there are no other assignments to help you make-up missed points. Please see exceptions under “Grading Policies” for students with one of the five recognized excused absences.

5. I am really close to making a higher grade in this course. Are there ways for me to earn more points to get this higher grade? No, except for any extra-credit opportunities that may still be available.

7. When will you post my grades to my Blackboard Learn grade book? Examinations, quizzes, résumés: After graded. In-class oral presentations: As soon as possible after each presentation class, usually within a day or two. MyBCommLab-based writing assignment: When reviewed by the professor.

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Extra-credit points: Some as individually completed, e.g., professional organization membership, miscellaneous, RSO, etc.; some after due dates when notified by the University Career Center or the CSPD, e.g., group mock interviews, etc.; some periodically.

JA related points (oral presentation, final exam): Upon receipt of the JA classroom teacher evaluation. CAP program: When CSPD staff certifies satisfactory completion of CAP certification requirements.

8. How do I appeal an assignment or course grade? To appeal an assignment grade given or confirmed by me, you must meet with me and discuss the

assignment grade. My decision regarding the assignment grade is final. I may affirm the previous grade, or I may elect to re-grade the assignment personally, if which case the new grade—whether lower, the same, or higher than the original grade—will be final.

To appeal a course grade, you must appeal in writing to Dr. Stewart Miller, Chairman of the Department of Management, BB 4.01.06, within 90 calendar days from the end of the semester. You must have "compelling evidence" that your course grade reflects "discrimination, differential treatment, factual mistake, or violation of a relevant University policy" (reference appendix E of the UTSA Information Bulletin at http://www.utsa.edu/infoguide/appendices/e.html). You must include the following in your written appeal:o The date of the appeal.o Your name, your Banner ID number, and your academic major.o Your full address, telephone number, and email address.o My name (Dr. Bennie Wilson) and your course and section number.o State specifically the grade you are appealing (exam, quiz number, etc.)o State specifically the action you want done regarding the grade.o Explain the rationale supporting your appeal and provide any supporting documentation. (NOTE: It is

not sufficient to state that you disagree with my judgment.)

PAST GUEST LECTURERS

James Allen, president, James Allen Family Partners, Ltd. Kenneth Allard, warrior, scholar, author, commentator, columnist, executive-in-residence, UTSA Suzanne Allford-Wade, president, San Antonio Food Drug Retail Division, H-E-B Grocery Company Charlie Amato, chairman, Southwest Business Corp. Veronica Avila, vice president of education, Junior Achievement of South Texas Charles Bagby, Jr., CEO, Maid Brigade Randy Baker, managing partner, Ken Bachelor Cadillac, Saab, Hummer James Bodenstedt, CEO, MUY Brands, LLC Kristen Bohac Consolidated Electrical Distributors, Inc. (CED) Terry Brechtel, city manager, San Antonio, Texas Earnest Bromley, chairman & CEO, Bromley Communications Gale Brown, vice president, Western Region Partners, IBM Corporation Jelynne Burley, assistant/deputy city manager, City of San Antonio; later GM, City Public Service Energy Richard “Rick” Cavender, Cavender Oldsmobile, Toyota & Saturn Mike Campbell, managing director, Holland & Davis, Inc. Bartlette Cocke, board chairman, Bartlett Cocke, Inc., & executive-in-residence, UTSA Amanda Conine, South Texas group recruiting supervisor, Enterprise Rent-a-Car Frank Corte, Jr., Texas state representative, House District 123 Margaret Costantino, career planning counselor, Office of University Career Center, UTSA Elizabeth Costello, director, International Affairs Department, City of San Antonio Lynda de la Viña, dean, College of Business, UTSA David Dillon, board of directors, Frost Bank

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Harold Dougherty, vice president, P3S Corporation Walter Downing, executive vice president for Operations, Southwest Research Institute Alan Dreeben, vice chairman, Block Distributing Co. & Republic Beverage Co. James Dublin, chairman/CEO, Dublin & Associates Morris Ellington, group recruiting manager, Enterprise Rent-a-Car Arthur Emerson, chairman & CEO, Groves Rojas Emerson Advertising Susan Evers, property and casualty senior financial officer, USAA Jeff Farver, president & CEO of San Antonio Federal Credit Union Greg Fleming, assistant vice president for Claims Service, USAA Pat Frost, president, Frost National Bank Charlie Gonzalez, United States representative, 20th Congressional District of Texas Cheryl Garcia, associate, Holland & Davis, Inc. David Garza, CEO/president, Trinity Millennium Group Edward Garza, mayor of City of San Antonio, Texas Claudia Giliberti, career counselor, Center for Student Professional Development, UTSA Leo Gomez, vice president for public affairs, Spurs Sports and Entertainment John Helmerci, director, PMM Services Center, Philip Morris Management Corp. Miller Hicks, R. Miller Hicks & Co. Gene Hildabrand, master networker, North San Antonio Chamber of Commerce Isidoro Hodara, chairman of foreign trade, Universidad ORT, Uruguay Brian Hughes, Offices of Brian Hughes ("angel" investor) Barbara Jackson, career counselor, Center for Student Professional Development, UTSA Tina James, senior vice president for human resources, H-E-B John Jennings, assistant dean of undergraduate professional development, College of Business, UTSA Elizabeth Jones, Texas State representative, House District 121 Jarratt Jones, president (retired), Coca-Cola Bottling Ltd., Canada Jim Kahan, senior executive vice president for corporate development, SBC Communications Dan Karam, Chief Information Officer, MUY Brands George Kauss, managing director & chief business officer, Actium Biosystems Jacob Kluger, business development officer, E.P.S.M. Ryan Kohnen, entrepreneur and community leader, author of Young Professional’s Guide to Success. Charles Korbell, Jr., president & CEO, Clarke American Checks, Inc. Rosemary Kowalski, chairperson emerita, The RK Group Joe Krier, president & CEO, Greater San Antonio Chamber of Commerce Nancy Kudla, president/CEO, dNovus Group (and Frost Distinguished Lecture series) Richard Lewis, special assistant to the president of UTSA, professor of sociology, & owner/president,

Round Top Consulting Associates Lori Malone, case office, U.S. Central Intelligence Agency Janie Martinez Gonzalez, president, The Web Head Group Jennifer Martinez, member services director, Free Trade Alliance Mike Martin, director of human resources, PMM Service Center, Philip Morris Management Corp. Ruth Jones McClendon, Texas State representative, House District 120 B.J. “Red” McCombs, chairman, McCombs Enterprises Ken Mercer, Texas State representative, House District 117 Bill Morrow, Founder, vice chairman and CEO, Grande Communications George Muller, Director of Information Technology, C.H. Guenther & Son Maria Ng, international business consultant, UTSA Institute for Economic Development Mike Novak, president/CEO, CCI Telecom, Inc., & Chairman, Greater San Antonio Chamber of

Commerce Harold Oliver, managing principal, TX Capitol Consulting Group, LLC Aurora Ortega-Geis, director, San Antonio Partnership Office, Fannie Mae Albert Ortiz, chief of police, San Antonio, Texas

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Mary Rauch, Mary E. Rauch Communications Ricardo Romo, president, University of Texas at San Antonio Rolando Pablos, legal counsel, Oberthur Gaming Technologies Corp. Sandie Palomo-Gonzalez, senior program coordinator, Nonprofit Management Program, UTSA College of

Public Policy Dr. Sarah Wright Plaster, Executive Director of Member Media, USAA Richard Priore, senior vice president & chief development officer, Nix Health Care System Alex Rodriguez, president, Cultural Interchange Exchange (CIE) Shirley Rowe, career counselor, Office of University Career Center, UTSA Martin Salinas, Jr., assurance senior manager, KPMG Beverly Santos, career counselor, Office of University Career Center, UTSA Dayton Schrader, broker/owner, RE/MAX Advantage Dr. Patrick D. Sculley, DDS, executive dean of the Postgraduate Dental College & senior vice president for

University Programs, Uniform Services University of the Health Sciences GP Singh, president/CEO, Karta Technologies, Inc. Joe Solis, CEO, Luxor Jewelers, Inc. Phil Sorgen, general manager, Microsoft Gulf Coast District Joe Stallard, vice president for human resources, Sewell Automotive Companies Michael Soulek, president, FOODPRO Recruiters, Inc. David Spencer, chairman/founder, OnBoard Software, Inc. Fernando Suarez, managing director, Northwestern Mutual Roy Terracina, CEO, Sunshine Ventures, Inc. Edmund Tijerina, columnist, San Antonio Express-News Leticia Van de Putte, Texas State senator Patrick Valdez, assistant dean and director, Center, for Student Professional Development, UTSA Michael Venson, Eichlitz, Dennis, Wray & Westheimer Insurance Agency, Inc. Michael Villarreal, Texas State representative, House District 115 Angela Ward, human resource specialist, State Farm Insurance Companies Phillip Washington, college unit director & financial representative, Northwestern Mutual Graham Weston, chairman, RackSpace Hosting Ed Whitacre, chairman & CEO, SBC Communications, Inc.; later chairman & CEO, General Motors, Corp. Horace Wilkins, chairman, Dallas Community Development Agency Judge Nelson Wolff, Bexar County Judge, Texas David Zammiello, vice president for staffing and compensation, USAA

“Toto, I have a feeling we’re not in Kansas anymore.”“Dorothy” in The Wizard of Oz

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