faq_qnmy

33

As an existing QNET IR, what do I need to do to move over to QNET’s enhanced Compensation Plan?You do not need to do anything. When we launch the enhanced Plan, you will be notified through your Virtual Office (VO) that you are automatically promoted over to , QNET’s enhanced Compensation Plan.

Who is allowed to be promoted over to the enhanced Plan? Only existing, renewed QNET IRs will be promoted over. Non-renewed IRs must first renew, before they are promoted over. As an existing, renewed QNET IR, do I have the option to remain in the existing Compensation Plan?No, all existing, renewed QNET IRs will be automatically promoted over by default, effective 14 April 2012.

Will my personal Business Volume (BV) and Group Volume be moved to the enhanced Plan?Your personal BV and Group Volume in the existing Compensation Plan will remain the same. Can a non-renewed IR refer new IRs?Yes, but a non-renewed IR will not be entitled to earn the Business Volume (BV) and commission from the purchases made by his/her Direct Referrals.

Will my existing account be carried forward to the enhanced Plan?Yes, your accounts will be carried forward.

Will my existing Direct Referrals be moved to the enhanced Plan? Yes, they will remain as your Direct Referrals.

QNMY’s CoMpeNsatioN plaN

Q.

a.

Q.a.

Q.

a.

Q.

a.

Q.a.

Q.a.

Q.a.

QUaliFiCatioN aND aCtiVatioN FoR eXistiNG QNet iRs

FAQs

4

FAQsQNMY’s CoMpeNsatioN plaN

Q.a.

Q.a.

Q.

a.

Q.

a.

Q.

a.

Q.

a.

QUaliFiCatioN aND aCtiVatioN FoR eXistiNG QNet iRs

Will my existing Direct Referrals be counted in my Rank Advancement? Yes. Please refer to your Rank Advancement schedule in QNET’s enhanced Compensation Plan.

Can I still view my transactions from my existing Compensation Plan? Yes, you can view your recent 12-month transaction history.

Can I change my Referrer or my Placement when I am promoted over to the enhanced Plan?No, you must maintain your existing Referrer and your Placement.

What will happen to my Quest Account balance, products and eVoucher Points (EP) when I am promoted over to the enhanced Plan? Will they be forfeited?No they will not be forfeited. Your Quest Account balance, products and eVoucher Points (EP) will remain and will still be available through your Virtual Office (VO).

What will my genealogy report look like when I am promoted over to the enhanced Plan?Your genealogy report will remain the same as in the existing Compensation Plan.

Do I need to apply for a new Independent Representative Number (IR ID Number) upon being promoted over to the enhanced Plan? No, your IR ID Number will remain the same.

5


Q.

a.

Q.a.

Q.a.

Q.

a.

Q.a.

Q.

a.

eNRolMeNt, QUaliFiCatioN aND aCtiVatioN FoR NeW QNet iRs

How will I enrol to become an Independent Representative in QNET’s enhanced Compensation Plan?Enrol online through www.qnet.net.my or through your Direct Referrer’s IR Personal Website and pay your one-year IRship Package.

How can I qualify my account in the enhanced Plan?You need to generate the required qualifying BV by selling a product to a Retail Customer or making a Personal Purchase.

How can I activate my account in the enhanced Plan?You need to be a Qualified IR and have two (2) Qualified Direct Referrals.

If I generate 240 BV from my repeat sales, can I use the 240 BV as advance maintenance for one (1) year (based on the required 60 BV/quarter)? And can I accumulate even more Business Volume (BV) and use it for advance maintenance for more than one (1) year?You are allowed to advance-maintain for the maximum of one (1) year. Therefore, yes, you may use 240 BV to advance-maintain for up to one (1) year or 52 weeks (including the current week). But you cannot accumulate more BV and use them to advance-maintain longer than this one (1) year period.

Will the four (4) weeks pre-qualification bonus to IRs be implemented?No, there will be no pre-qualification bonus. All IRs will have to achieve the minimum quarterly qualification of 60 BV.

Can I use my Business Volume (BV) that is generated from repeat sales to qualify my Account?Yes.

6



Q.

a.

Q.a.

Q.a.

Q.

a.

Q.a.

Q.

a.

For non-renewed IRs, do they have to pay the renewal fee amount of the in the enhanced Plan (RM30)?Non-renewed QNET IRs who would like to be promoted over after the launch of QNET’s enhanced Compensation Plan must pay the renewal fee of RM30 under the enhanced Plan.

Is there any time limit for the non-renewed IRs to renew their IRship?No. There will be no time limit. Non-renewed IRs can renew their IRship anytime, provided that they pay all the accumulated outstanding renewal fees.

Can I ‘Self Activate’ my IRship with a purchase of one (1) product with 1,500 BV?No, Self Activation is not allowed.

Can I immediately start purchasing from the QNET Repeat eStore upon registration?Yes. You just need to meet the quarterly maintenance of 60 BV to earn RSP. You do not need to be qualified and activated to purchase from QNET Repeat eStore.

What is the Registration Fee for new IRs under the enhanced Plan?The Registration Fee is RM30.

For Activation, can I combine Personal Sponsorship and Business Volume (BV) from Retail Purchase?No.

7



Q.a.

Q.a.

Q.

a.

Can I qualify someone using my Business Volume (BV)?No.

What does ‘BV from new Direct Referrals’ mean?It means that you must have new Direct Referrals selling or purchasing products with the required BVs on a quarterly basis.

Can I do transfer of ownerships, such as transfer of account and Business Volume (BV) to another IR?Yes, but please refer to the existing country SOPs for details.

8


eaRlY paYoUt

Q.a.

Q.a.

Q.

a.

Q.

a.

How does the Early Payout work? The Early Payout only applies to new IR’s at first level commission who achieve the required qualifying BV for Group Business Volume and is paid according to the Commission Schedule.

This illustrates Payout to IRs under Bronze Star Rank:

Will Early Payout be allowed for all commission levels? No. Early Payout only applies to first level commission.

Is there any time limit to achieve the qualifying BV for the Group Business Volume with the Early Payout?No, there is no time limit to Early Payout.

Is there any possibility for me to be paid with the Early Payout at Silver Star or Gold Star Rank?Yes, the Early Payout is paid according to the highest rank that you have achieved.

GRoUp BUsiNess VolUMe (GBV) CoMMissioN paYoUt (RM)

2,000 BV RM 165

2,000 BV RM 165

2,000 BV RM 330

9


DYNaMiC CoMMissioN

Q.a.

Q.a.

Q.a.

Q.

a.

Q.

a.

Q.

a.

Q.a.

How will I start earning the Dynamic Commission?You must be Qualified and Activated in order for you to start earning Dynamic Commission.

How many commission steps are there in one cycle? There are six (6) commission levels in one (1) cycle.

How much is the payout per commission level?The payout per commission level varies with an IR’s rank. The payout increases as the rank advances. From Level 1 toLevel 5, the payout will be in a monetary value. At Level 6, the payout will be in eVouchers, which are equivalent to 10 eVoucher Points (EP) and used to redeem for exclusive products in the QNET Redeem eStore.

Can eVoucher Points (EP) be used as a mode of payment for purchases in any of the eStores?No, EP are only used for special product redemption in the QNET Redeem eStore.

Will my Upline earn commission from my product redemption with eVoucher Points (EP)?No.

Is my Business Volume (BV) from repeat sales counted to the Group Repeat Business Volume (GRBV) for the calculation of Dynamic Commission?Yes.

How is Dynamic Commission calculated?Dynamic Commission is calculated based on the Group Business Volume of 6,000 BV and payout is according to the rank that you achieved.

10


Repeat sales poiNts (Rsp)

Q.a.

Q.a.

Q.

a.

Q.a.

Q.

a.

Q.

a.

Q.a.

What are Repeat Sales Points (RSP)? Repeat Sales Points are points earned from the sales of products from the QNET Repeat eStore on a quarterly basis, which can be converted into either cash or Business Volume (BV).

How can I qualify to earn Repeat Sales Points (RSP)? You need to maintain at least 60 BV from the sales of products from the QNET Repeat eStore every quarter (13 weeks).

Can I choose to earn commission from Repeat Sales Points (RSP) only, and not earn Dynamic Commission?Yes, as long as you meet the quarterly maintenance of 60 BV.

Can a non-renewed IR purchase products from the QNET Repeat eStore?No, non-renewed IRs cannot access their VO and eStore for purchasing products.

I am a non-renewed IR and my Direct Referral is Active and purchased products from the QNET Repeat eStore. Will I still earn the Repeat Sales Points (RSP) from his purchase when I renew my IRship?No. You have to renew your IRship first and meet the quarterly requirements of 60 BV in order to earn the RSP.

If I earn 60 BV from the sales of products from the QNET Repeat eStore twice within one (1) quarter, will I be qualified for two (2) consecutive quarters?Yes. Your extra 60 BV will be used to maintain your qualification for the following quarter. Advance maintenance is limited to four (4) quarters only (one (1) year).

How am I paid with Repeat Sales Points (RSP)? Your RSP will be credited to your IR Bank in two (2) weeks after the date of purchase.

11



Q.

a.

Q.a.

Q.

a.

Q.

a.

How can I convert my Repeat Sales Points (RSP) to cash or Business Volume (BV)? RSP can be converted into cash (RM) at any time on IR’s preference.

Does Repeat Sales Points (RSP) have an expiration date? RSP will be automatically converted into cash (RM) after 6 months and directly credited into your IR Quest Account. Any remaining RSP will be converted into cash using a proportion based on 60 RSP.

How much is the cash and Business Volume (BV) equivalent of my earned Repeat Sales Points (RSP)? The table below shows the RSP conversion to cash and BV.

Will I earn Repeat Sales Points (RSP) from the purchases made by all of my Downlines? No. You can only earn RSP from your three (3) level Downlines.

Rsp CasH eQUiValeNt* BV eQUiValeNt

60 RM 33 20 BV

300 RM 264 160 BV

600 RM 594 320 BV

1,000 RM 1000 900 BV

*RSP will automatically be converted into cash (RM) after six (6) months and directly credited into the IR Account. Any remaining RSP will be converted into cash using a proportion based on 60 RSP.

12



Q.

a.

Q.

a.

Q.

a.

Q.a.

Q.

a.

Q.

a

Q.

a

Can I use my Business Volume (BV) earned from my Personal or Retail Purchase to qualify my Account?Yes.

Where can I view my Repeat Sales Points (RSP) and Business Volume (BV) that I have earned? They are automatically credited to your RSP Bank and BV Bank respectively IR Bank available in your Virtual Office (VO).

Does my Group Repeat Business Volume (GRBV) earned from repeat purchase include my Personal Business Volume (BV) and the BV converted from Repeat Sales Points (RSP)?No.

What is ‘Spill-over’ Business Volume (BV)? Spill-over BV is from Downlines/IRs who are not in your line of sponsorship and placed by your Upline.

Can I use my accumulated Business Volume (BV) from repeat purchase to maintain the requirement to earn Repeat Sales Points (RSP) for a specific quarter?Yes.

Are Repeat Sales Points (RSP) transferable from one IR to another, such as a Downline or another IR?No.

Can I convert Repeat Sales Points (RSP) into Business Volume (BV) and cash under one (1) transaction?No. RSP conversion into cash and BV must be transacted separately.

13



Q.a.

Q.

a.

Q.

a.

Q.

a.

Q.

a.

Q.a.

Q.

a.

Can I convert my Repeat Sales Points (RSP) that are less than 60 to cash?Yes. You may do so on a pro-rated basis after six (6) months.

Will Repeat Sales Points (RSP) generated from my Personal Purchases be credited to me?No. RSP will only be credited to Referrers up to three (3) levels.

If Active Referrers up to three (3) levels earn Repeat Sales Points (RSP) from their Direct Downline’s repeat purchases, will those three (3) Referrers receive the same number of RSP?Yes, all three (3) Referrers will get the same number of RSP.

If I have 20 Direct Referrals and each buys a product from the QNET Repeat eStore, will I get all the Repeat Sales Points (RSP)?Yes. You will get all the RSP.

Can I move my Direct Referrals under the sponsorship of another Direct Referral to benefit more from Repeat Sales Points (RSP)?No. Direct Referrals cannot be transferred.

Can I earn Business Volume (BV) from repeat sales to Retail Customers?Yes.

Can I earn Repeat Sales Points (RSP) from repeat sales to my directly referred Retail Customers?Yes.

14


RaNK aDVaNCeMeNt

Q.

a.

Q.

a.

Q.a.

Q.

a.

Q.

a.

Q.

a.

Q.

a.

Do I have to achieve and maintain my Rank Advancement requirements every quarter to keep being paid at my current rank?Yes, your Rank Advancement requirements are also your quarterly rank maintenance requirements.

If I fail to meet the quarterly requirements to maintain my current Star Rank, will I be downgraded to a lower or default Star Rank?Yes, however you will keep your title and only be ‘paid as’ the lower rank.

Once I reach Silver Star Rank, can I go back to Bronze Star Rank? No, you will not go back once you have reached Silver Star Rank. At this point, Silver Star becomes your base rank.

If I am promoted to a higher rank, when will my new rank be effective and reflected in my Virtual Office (VO)? Your new rank will be effective and reflected in your VO in the following Commission Week for a period of one (1) quarter (13 weeks).

If I am currently at Silver Star Rank and I fulfil the requirements for Platinum Star Rank in one (1) quarter, can I skip over Gold Star Rank and be promoted to Platinum Star Rank immediately?Yes.

Can the Business Volume (BV) earned from Repeat Sales Points (RSP) contribute to my Rank Advancement? Yes.

Can I combine Business Volume (BV) from my new Direct Referrals with BV from repeat purchase? No, they are separate requirements for Rank Advancement.

15


RaNK aDVaNCeMeNt

Q.a.

Q.

a.

Q.a.

Q.a.

Q.

a.

Q.

a.

Q.

a.

Can I upgrade my rank more than once in a week? You will be upgraded to the highest rank you achieved for that week.

Does the Direct or Indirect Referrals requirement for Rank Advancement include Downline/s from Spill-over?No, your Direct and Indirect Referrals are only those in your line of sponsorship, however, Spill-over Downlines are placed by your Upline. Therefore, Downlines from Spill-over are not included.

Can I hold my current rank and save my qualification for later? No, your Rank Advancement and your commission are calculated automatically.

Do my Rank Advancement counters reset to zero (0) when I upgrade rank? No, your Rank Advancement is always based on your last quarter (13 weeks) regardless of any Rank Advancement during that period.

Can I carry forward any excess Business Volume (BV) from my new Direct Referrals for Rank Advancement? Yes, you can carry forward excess BV for Rank Advancement.

Is there any time limit to move up from Bronze Star Rank to Silver Star Rank? No, but a time limit of one (1) quarter applies to other ranks, from Gold Star to Diamond Star.

For me to advance from Platinum Star Rank to the top Diamond Star Rank, how many Direct Referrals with new Rank Advancement must I have?You must have six (6) Direct Referrals with new Rank Advancement from Silver Star to Gold Star onwards per quarter.

16


RaNK aDVaNCeMeNt

Q.

a.

Q.

a.

Q.a.

Q.

a.

Q.

a.

Q.a.

Q.

a.

Q.a.

For me to advance from Platinum Star Rank to the top Diamond Star Rank, how many Indirect Referrals with new Rank Advancement must I have?You must have 90 Indirect Referrals with new Rank Advancement from Bronze Star Rank to Silver Star Rank onwards, per quarter.

Will there be a reminder module in my Virtual Office (VO) for my remaining requirements for Rank Advancement?Yes. It will be made available.

Can I use my earned eVoucher Points (EP) for my Rank Advancement?No.

Is there any way to reduce the requirements for Rank Advancement and maintenance as Gold Star Rank?No.

If I am non-renewed, but Qualified, and if I only renew my IRship after the launch of the enhanced Plan, will I be promoted over to the Gold Star Rank?Yes.

Is there visibility regarding the Rank Advancement within the group?Yes.

Regarding Direct Referral Rank Advancement requirements for Platinum Star Rank and Diamond Star Rank, can it be change to Rank Maintenance instead of Rank Advancement?No.

Am I able to see my Downlines immediately through my Virtual Office (VO)?Yes. There will be real-time updates. It will be the same as the existing view, whereby you can see your BV under the running BV column.

17


CoMpRessioN

pRoDUCts

Q.

a.

Q.

a.

Q.

a.

Q.

a.

If I am inactive and failed to meet the quarterly requirements, who will get the Repeat Sales Points (RSP) generated from my Downlines? Will the RSP be forfeited?The RSP will not be forfeited, but will instead be credited to the next Active Direct Referrer, up to three (3) levels.

If I purchase a product with 60 BV within the current week, can I still earn the Repeat Sales Points (RSP) from the repeat purchases of my three (3) Direct Downlines from the previous weeks?No. Those RSP were already credited to the Active Referrers up to three (3) levels in that particular week/s.

If I am inactive and failed to meet the quarterly requirements of 60 BV, will I be still qualified to earn the Dynamic Commission?Yes. As long as your Account isQualified and Activated.

What kinds of products are available in the QNET Repeat eStore and what is the delivery system in each country?In addition to existing repeat products, new exciting products will all be launched. It is planned to make the repeat products available in almost all pick up locations worldwide.

QNet (M) Sdn Bhd. (AJL 9131513)3A, Menara Amcorp,Amcorp Trade Centre, 18 Persiaran Barat, 46050 Petaling Jaya, Selangor, MalaysiaTel: +603 7967 9800Fax: +603 7967 9801Email: [email protected]

www.qnet.net.my

Copyright © QNet (M) Sdn Bhd. / 2012. All rights reserved.

Copyrights and/or other intellectual property rights on all designs, graphics, logos, images, photos, texts, trade names, trademarks, etc., in this publication are reserved. The reproduction, transmission, or modification of any part of the contents of this publication is strictly prohibited.

English Edition

Documents

faq_qnmy