FAQs - Huawei · 3.1.17 Do Solution Partners Need to Make Payment to HUAWEI CLOUD in Advance for Overstock?.....10 3.1.18 Does a Partner Need to Provide Services for Customers Associated

Partner Center

FAQs

Issue 01

Date 2020-05-19

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2020. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without priorwritten consent of Huawei Technologies Co., Ltd. Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.All other trademarks and trade names mentioned in this document are the property of their respectiveholders. NoticeThe purchased products, services and features are stipulated by the contract made between Huawei andthe customer. All or part of the products, services and features described in this document may not bewithin the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,information, and recommendations in this document are provided "AS IS" without warranties, guaranteesor representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, express or implied.

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Contents

1 Overview....................................................................................................................................1

2 HUAWEI CLOUD Partner Network...................................................................................... 22.1 What Is a Partner Program?................................................................................................................................................ 22.2 What Is a Partner Program Tier?....................................................................................................................................... 22.3 What Are the Benefits for a Partner Program Tier?....................................................................................................22.4 What Is the Requirements of a Partner Program Tier?..............................................................................................22.5 How Do I Choose Between the HUAWEI CLOUD Partner Network (HCPN) Consulting Partner andTechnology Partner?...................................................................................................................................................................... 32.6 How Do I Meet the Revenue Requirements When Applying for Joining HCPN Without any Revenuefor the First Time?.......................................................................................................................................................................... 32.7 Must a Consulting Partner Join the Service Partner Program to Upgrade to the Advanced or PremierTier?..................................................................................................................................................................................................... 32.8 How Is the Revenue of a Technology Partner Measured and Where Does the Revenue Come from?.............................................................................................................................................................................................................. 32.9 How Do Partners Receive Training and Take Exams?.................................................................................................42.10 How Can I Obtain HCIA-Cloud Service Exam Vouchers and HCIP-Cloud Service Solutions ArchitectExam Vouchers?.............................................................................................................................................................................. 42.11 Can I Start from a Premier Partner Directly?.............................................................................................................. 42.12 Are There Any Special Policies for Partners Won Back from Competitors?..................................................... 52.13 How Can I Apply to Become a Strategic Partner?.....................................................................................................52.14 Is Real-Name Authentication Required for Becoming a Partner?....................................................................... 62.15 Does a Partner Need to Bind a Credit Card During the Application Process?.................................................6

3 Solution Partners..................................................................................................................... 73.1 Partner Policies......................................................................................................................................................................... 73.1.1 What Is the Solution Partner Program?....................................................................................................................... 73.1.2 What Are the Requirements for Joining the Solution Partner Program?......................................................... 73.1.3 What Are the Benefits of Joining the Solution Partner Program?...................................................................... 73.1.4 What Is the Solution Partner Revenue? How Do I Calculate the Revenue?................................................... 73.1.5 What Are Solution Partner Incentives?........................................................................................................................ 83.1.6 Are Cloud Resources Used by Solution Partners Themselves Included in the Sales Revenue?................ 83.1.7 Is the Consumption Using Coupons Issued by HUAWEI CLOUD Included in Sales Revenue?..................83.1.8 Is Customers' Consumption for New Resources Differentiated from That for Renewal in Partners'Revenue?........................................................................................................................................................................................... 83.1.9 How Can Partners Apply for Additional POC Test Coupons?............................................................................... 8

Partner CenterFAQs Contents

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3.1.10 How Are Incentive Earnings Distributed?................................................................................................................. 83.1.11 How Long Is the Validity Period of the Referral and Reseller Models?..........................................................83.1.12 What Is the Transaction Mode for the Referral and Reseller Model?.............................................................83.1.13 How Do Partners Set Discounts for Customers?.................................................................................................... 93.1.14 What Does the Account Information, Amount Due, and Account Balance of the Partner CenterMean?................................................................................................................................................................................................. 93.1.15 Does a Solution Partner Need Product Authorization to Sell HUAWEI CLOUD Products andServices?............................................................................................................................................................................................ 93.1.16 Does Each Country Has One HUAWEI CLOUD Partner Policy Designed?.....................................................93.1.17 Do Solution Partners Need to Make Payment to HUAWEI CLOUD in Advance for Overstock?........... 93.1.18 Does a Partner Need to Provide Services for Customers Associated in Referral Model?...................... 103.1.19 Does HUAWEI CLOUD Set Budgets for Partners? What Is the Relationship Between This Functionand Budget Setting by Partners for Reseller Customers?.............................................................................................. 103.2 Registration and Authentication......................................................................................................................................103.2.1 How Do Organization Members Created by a Partner Change Their Passwords?.....................................103.2.2 How Do I View My Partner Qualification Information?.......................................................................................133.2.3 How Do I Become a HUAWEI CLOUD Solution Partner?.................................................................................... 133.2.4 If I Want to Become a Solution Partner, What Do I Do When I Am Prompted to Bind a Credit CardDuring Account Registration?.................................................................................................................................................. 143.2.5 How Do I Join the HCPN Solution Partner Program When I Already Have My HUAWEI CLOUDAccount Bound with a Credit Card?.......................................................................................................................................143.2.6 How Do I Join HCPN Solution Partner Program When My Account Has Purchased HUAWEI CLOUDServices?.......................................................................................................................................................................................... 143.2.7 Why Can't I Purchase HUAWEI CLOUD Services Using My Solution Partner Account?........................... 143.2.8 How Does a Solution Partner Try HUAWEI CLOUD Services?........................................................................... 143.2.9 How Do I Join the Technology Partner Program as a Solution Partner?....................................................... 143.2.10 Can I Try HUAWEI CLOUD Services After I Join the Technology Partner Program?................................143.2.11 What Can I Do If I Reject the Partner Certification Application in the CBC System by Misoperation?............................................................................................................................................................................................................ 153.2.12 Can a Partner Account Be Deregistered?................................................................................................................153.2.13 Can I Associate My Solution Partner Account with My Technology Partner Account?.......................... 153.2.14 Can a Partner Registered in Country A Register as a HUAWEI CLOUD Solution Partner in CountryB?....................................................................................................................................................................................................... 153.2.15 Why Cannot I Bind a Credit Card to My Account If I Want to Become a Solution Partner?................153.2.16 Can I Bind a Bank Card of Country B to an Account Registered in Country A?........................................153.3 Association and Disassociation........................................................................................................................................ 153.3.1 What Are the Precautions for Associating a Customer with a Partner?........................................................ 163.3.2 How Can I Change the Association Type for My Customers?............................................................................163.3.3 How Does a Partner Send Invitation Links?.............................................................................................................163.3.4 How Does a Partner Create a QR Code for Developing Customers?.............................................................. 173.3.5 Can Partners Pre-register a Project?........................................................................................................................... 173.3.6 What Can I Do If I Fail to Pre-register a Customer? If I Pre-register a Customer Successfully, Is theCustomer Successfully Associated with Me?...................................................................................................................... 173.3.7 Do HUAWEI CLOUD Solution Partners Need to Pre-Register Customer Projects When DevelopingCustomers?..................................................................................................................................................................................... 17


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3.3.8 What Should I Enter for HUAWEI CLOUD BD When I Register an Opportunity?...................................... 173.4 Discounts and Coupons...................................................................................................................................................... 173.4.1 Can a Partner Set Discounts for Customers?........................................................................................................... 183.4.2 Can a Product Be Bought Using a Cash Coupon Alone?..................................................................................... 183.4.3 After a Customer Associates with a Partner, Can the Customer's Account Balance Still Be Used?..... 183.4.4 Can a Partner Modify the Face Value, Application Scope, and Validity Period of a Coupon Issued toCustomers?..................................................................................................................................................................................... 183.5 Other......................................................................................................................................................................................... 183.5.1 Why Are Some Partners' Logos Not Displayed When the Partner Query Function Has Been Availableon the HUAWEI CLOUD Official Website?.......................................................................................................................... 183.5.2 How Does a Partner View Customers' Unsubscription Details?........................................................................193.5.3 How Does a Partner Change the Account Name?.................................................................................................193.5.4 Changing a Mobile Number.......................................................................................................................................... 193.5.5 Changing an Email Address........................................................................................................................................... 203.5.6 How Do I Download a Partner Program Certificate, and How Can I View the Validity Period of theCertificate?......................................................................................................................................................................................213.5.7 Why I Fail to Receive a Verification Code When Registering a Partner Account?......................................213.5.8 How Can I Configure Email and SMS Notifications for Specific Personnel to Send FinancialInformation to Them?................................................................................................................................................................ 213.5.9 How Does HUAWEI CLOUD Define the Payment Deadline for Partners?.....................................................223.5.10 How Do I View and Download the HCPN Certification Agreement and the Huawei Cloud SolutionPartner Cooperation Agreement?...........................................................................................................................................223.5.11 How Do I Pay Yearly/Monthly Products?................................................................................................................ 22

4 Sub-customers of Solution Partners................................................................................. 234.1 Where Can a Customer View the Invitations?............................................................................................................ 234.2 What Is the Applicable Scope of Discounts Granted by Partners?...................................................................... 234.3 How Do Customers View Their Associated Partners?.............................................................................................. 244.4 When Will a Customer Be Notified After the Customer Is Associated with a Partner?...............................244.5 Can Customers Place Orders on the HUAWEI CLOUD Official Website? Do Customers Need to AskTheir Partners to Do That for Them?.................................................................................................................................... 244.6 How Long Is the Validity Period of an Invitation Link Sent by Partners?......................................................... 244.7 How Can a Customer View the Discounts Set by a Partner?................................................................................ 244.8 What Should I Do If I Cannot Be Associated with a Partner?............................................................................... 244.9 How Can a Customer Disassociate from a Partner?................................................................................................ 254.10 How Do Referral Customers Use the Discount Granted by the Partner?....................................................... 254.11 Can a Reseller Customer Purchase Pay-per-Use Products If Its Partner Sets the Budget to 0? Will ThisIncur Overdue Payment?........................................................................................................................................................... 25

5 Service Partners..................................................................................................................... 265.1 Which Partners Can Join the Service Partner Program?..........................................................................................265.2 What Are the Advantages of Joining the Service Partner Program?.................................................................. 265.3 How Can Service Partners Obtain Special Incentives?.............................................................................................26

6 Software Partners..................................................................................................................276.1 What Are the Requirements for Joining the SaaS Partner Program?................................................................. 27


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6.2 What Are the Benefits of Joining the SaaS Partner Program?..............................................................................276.3 Can Solution Partners Join the SaaS Partner Program? Can They Enjoy the Benefits of Both the TwoPrograms?....................................................................................................................................................................................... 276.4 Can SaaS Partners Apply for Test Coupons?............................................................................................................... 27

7 Marketplace Partners........................................................................................................... 287.1 How Can Service Providers Join the HUAWEI CLOUD Marketplace Program?............................................... 287.2 What Benefits Can Service Providers Enjoy in HUAWEI CLOUD Marketplace?.............................................. 287.3 Can Service Providers Apply for Test Coupons?......................................................................................................... 28

8 HCPN AI Partner Club Program......................................................................................... 298.1 What Are the Requirements for Joining the AI Partner Program?...................................................................... 298.2 What Are AI Special Incentives?...................................................................................................................................... 29

9 Carrier Partners......................................................................................................................309.1 How Can Carrier Partners Join the Carrier Partner Program?...............................................................................309.2 How Can Carrier Partners Meet the Requirements for Strategic Consulting Partners?...............................309.3 Does Each Carrier Partner Need to Sign Agreements in Addition to the HUAWEI CLOUD HCPNStandard Certification Agreement?....................................................................................................................................... 309.4 How Can HCNP Help Carrier Partners Succeed?....................................................................................................... 309.5 What Support Can HUAWEI CLOUD Provide for Carrier Partners?.....................................................................31

10 Partner Training and Certification.................................................................................. 3210.1 Some Role-based Training Courses for Partners Are Unavailable. What Should I do?.............................. 3210.2 What Is the Relationship Between the Professional Accreditation Required in the Partner Programand the Partner's Role-based Training Courses?............................................................................................................... 3210.3 Where Are the Exams for Professional Accreditation Required in the Partner Program?.........................3310.4 Do I Have to Pass the Professional Accreditation Before the Career Certification?....................................3310.5 Should I Follow Certain Sequence in Career Certification?................................................................................. 3310.6 How Can I Participate in HUAWEI CLOUD Career Certification?...................................................................... 3310.7 Does the Certification Exam Incur Any Charges?....................................................................................................3310.8 How Can I Obtain Exam Coupons?.............................................................................................................................. 34

11 Partner Market Development Fund................................................................................3511.1 What Is the Maximum MDF Amount?........................................................................................................................3511.2 Can I Start an Activity and then Submit the Application?................................................................................... 3511.3 Which Activities of Partners Can Use MDF?............................................................................................................. 3511.4 What Are the MDF Declaration Materials?............................................................................................................... 3611.5 What Are the Types of MDF Reimbursement?.........................................................................................................3811.6 Key Points for MDF Use................................................................................................................................................... 39

12 Partner Brand Marketing.................................................................................................. 4112.1 Can Partners Print the Huawei Logo on Their Business Cards?......................................................................... 4112.2 How Press Releases Involving HUAWEI CLOUD Are Evaluated?....................................................................... 4112.3 How Can the Compliance Be Assured When Using Partners' Cases in Marketing Activities?.................4112.4 Can Partners Use the Huawei HCPN Logo for Marketing Promotion?........................................................... 41

13 Partner Incentive Settlement........................................................................................... 43


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13.1 What Are Partners' Income, Revenue, and Incentives?......................................................................................... 4313.2 When Does Huawei Start Reconciliation and Settle Incentives After Customers Purchase CloudServices?.......................................................................................................................................................................................... 4313.3 Where Can I View My Incentive Data?....................................................................................................................... 4413.4 What Are the Differences Between Incentives from Reseller Customers and Incentives from ReferralCustomers?..................................................................................................................................................................................... 4413.5 How Can I Confirm My Incentives? How Do I Map the Data to the Policies That I Enjoy?.....................4413.6 How Does HUAWEI CLOUD Distribute (or Pay) the Incentive Earnings?...................................................... 4513.7 When Do Partners Need to Issue Invoices to HUAWEI CLOUD?....................................................................... 4513.8 Why Cannot I View the Billing List Page?..................................................................................................................4513.9 Where Do I Mail the Invoices? What Else Is Required in Addition to the Invoices?................................... 4513.10 What Are the Incentive Invoice Requirements?.....................................................................................................4513.11 What Is the Settlement Currency Used If I Choose Transfer to bank account?...................................... 4613.12 What Tax Should Be Deducted When the Incentives Are Paid?...................................................................... 4713.13 When Can I Get the Coupons When I Choose Exchange for a coupon?.................................................... 4713.14 When Can I Get the Incentive Earnings After I Mail the Invoices?.................................................................47

14 Partner Commercial Information Certification............................................................4814.1 What Is the Relationship Between the Country/Region Specified When the Partner Account IsRegistered and the Registered Country/Region of the Partner Legal Entity? Can They Be Different?..........4814.2 Can I Enter My Company Name in a Language Other Than Chinese or English During BusinessInformation Certification?......................................................................................................................................................... 4814.3 Do All Solution Partners Need Business Information Certification?.................................................................4814.4 What Are the Differences Between Solution Partner Certification and Payment InformationAuthentication?.............................................................................................................................................................................4914.5 How Can I Choose the Tax Rate for Payment Information Authentication in the HUAWEI CLOUDPartner Center?............................................................................................................................................................................. 4914.6 What Should Partners Do If Payment Information Authentication Failed When Bank Information IsCorrect?............................................................................................................................................................................................4914.7 What Can I Do If the Bank Information Is Incorrect or Has Changed?...........................................................4914.8 Why Is the Associated Information Questionnaire Is Required During Accreditation?..............................5014.9 Why Is Payment Information Authentication Delayed?........................................................................................5014.10 Can a Solution Partner Change Its Registration Country?.................................................................................50

15 Partner Cash Coupon Quota.............................................................................................5115.1 What Is a Cash Coupon Quota and How Do I Use It?.......................................................................................... 51

16 Partner Test Cash Coupon.................................................................................................5216.1 What Is Test Coupon? What Are the Application Scenarios?..............................................................................5216.2 What Type of Partners Can Apply for Test Coupons?............................................................................................ 5216.3 What Are the Usage Principles?.................................................................................................................................... 5216.4 Is the Consumption Generated by Test Coupons Counted into Partner Revenue?..................................... 5316.5 Can Test Coupons Be Used to Purchase Marketplace Products and Services?............................................. 5316.6 How Can Partners Apply for Test Coupons?............................................................................................................. 5316.7 How Can Solution Partners Apply for Test Coupons?............................................................................................53


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16.8 What Are the Differences Between Test Coupons Provided for Solution Partners and Those forCustomers?..................................................................................................................................................................................... 5316.9 Can Solution Partners Apply for Test Coupons for the Same Customer Multiple Times?........................ 5316.10 How Can Carrier Partners Apply for Test Coupons?............................................................................................ 5416.11 Is There Any Limit on the Test Coupon Amount?.................................................................................................54


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1 Overview

You can obtain frequently asked questions (FAQs) about different roles.

● HUAWEI CLOUD Partner Network● Solution Partners● Sub-customers of Solution Partners● Service Partners● Software Partners● Marketplace Partners● HCPN AI Partner Club Program● Carrier Partners● Partner Training and Certification● Partner Market Development Fund● Partner Brand Marketing● Partner Incentive Settlement● Partner Commercial Information Certification● Partner Cash Coupon Quota● Partner Test Cash Coupon

Partner CenterFAQs 1 Overview

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2 HUAWEI CLOUD Partner Network

2.1 What Is a Partner Program?A partner program is a set of partner policies designed for a certain type ofpartners. The policies include the dimensions of qualification requirements, rightsdesign, revenue statistics collection, and incentive rules. A partner program is thepolicy basis for HUAWEI CLOUD E2E to manage partners and is the core conceptthroughout the entire partner ecosystem.

2.2 What Is a Partner Program Tier?When applying to join a partner program, an enterprise user can select a partnerprogram tier based on its qualification. Partner program tiers are classified intothe following ones: standard, advanced, premier, and strategic. Differentrequirements and benefits are set for each tier.

2.3 What Are the Benefits for a Partner Program Tier?HUAWEI CLOUD provides support for partners in training, technology, marketing,and sales for each partner program tier.

2.4 What Is the Requirements of a Partner ProgramTier?

A partner can apply to join a partner program of a specific tier only when thepartner meets the specified requirements on revenue, number of customers, andcertification status.

Partner CenterFAQs 2 HUAWEI CLOUD Partner Network


2.5 How Do I Choose Between the HUAWEI CLOUDPartner Network (HCPN) Consulting Partner andTechnology Partner?

You can choose an appropriate type as you need.

● Consulting partnersConsulting partners are professional services firms that help customers of allsizes to design, architect, migrate, or build new applications on HUAWEICLOUD. Consulting partners include system integrators (SIs), strategicconsultancies, resellers, agents, managed service providers (MSPs), value-added resellers (VARs), and carriers.If you are one of the above, register to become a consulting partner.

● Technology partnersTechnology partners are commercial software companies providing softwaresolutions that are either hosted on or integrated with HUAWEI CLOUD.Technology partners include independent software vendors (ISVs), SaaS, PaaS,developer tools, management, and security vendors.If you are one of the above, register to become a technology partner.If you are not sure about which to choose, contact HUAWEI CLOUDecosystem manager for support.

2.6 How Do I Meet the Revenue Requirements WhenApplying for Joining HCPN Without any Revenue forthe First Time?

When you join HCPN as a new partner, you will be granted the standard tier inadvance without considering your revenue so that you can carry out businesses.

2.7 Must a Consulting Partner Join the Service PartnerProgram to Upgrade to the Advanced or Premier Tier?

Yes. To upgrade to the advanced or premier tier, a consulting partner must join theservice partner program. Consulting partners of the standard tier are advised tojoin the service partner program as soon as possible based on the requirements ofthe program.

2.8 How Is the Revenue of a Technology PartnerMeasured and Where Does the Revenue Come from?

The revenue of technology partners includes the direct and indirect revenue.Technology partners need to provide evidence for the indirect revenue.



For example, an SaaS partner uses HUAWEI CLOUD services when providing SaaSservices. HUAWEI CLOUD services consumed by the SaaS partner generate thedirect revenue.

For a partner providing applications, HUAWEI CLOUD services consumed by thecustomers using the applications generate the indirect revenue. The partner needsto provide evidence for the revenue, including the customer name, the customer'sHUAWEI CLOUD account, and the HUAWEI CLOUD resources used by theapplication.

2.9 How Do Partners Receive Training and Take Exams?Partners can study courses at HUAWEI CLOUD Academy.

Exams of some courses can be taken at HUAWEI CLOUD Academy, while othersmust be taken at local institutions certified by HUAWEI CLOUD, as indicated onthe official HUAWEI CLOUD Academy website.

HUAWEI CLOUD provides test coupons for the exams that must be taken at localinstitutions certified by HUAWEI CLOUD based on the partner type and tier. Forthe specific number of test coupons, see the rights of HCPN consulting andtechnology partners.

2.10 How Can I Obtain HCIA-Cloud Service ExamVouchers and HCIP-Cloud Service Solutions ArchitectExam Vouchers?

Contact your ecosystem manager to obtain these exam vouchers.

2.11 Can I Start from a Premier Partner Directly?Yes, you can start from a Premier partner directly on condition that you meet theHCPN management requirement.

● Regional partner that will be upgraded to a Premier partner in advance– Be a medium- and large-sized enterprise with customer base and

professional capabilities in the local market.– Has made a written commitment on annual revenue of at least 360,000

USD and detailed annual business plan.– Promises to invest in five full-time employees and obtain HUAWEI

CLOUD Certified Associate certificate within six months.● Regional partner that will be upgraded to an Advanced partner in advance:

– Be a medium- and large-sized enterprise with customer base andprofessional capabilities in the local market.

– Has made a written commitment on annual revenue of at least 120,000USD and detailed annual business plan.

– Promises to invest in three full-time employees and obtain HUAWEICLOUD Certified Associate certificate within six months.



2.12 Are There Any Special Policies for Partners WonBack from Competitors?

Yes. Special policies for partners won back from competitors are as follows:

● Partners won back from AWSPartners of the AWS Registered tier are certified as HCPN Standard partners.Partners of the AWS Select tier are certified as HCPN Advanced partners.Partners of the AWS Advanced and Premier tiers are certified as HCPNPremier partners.

● Partners won back from AzurePartners of the Azure Action Pack tier are certified as HCPN Standardpartners. Partners of the Azure Silver competency are certified as HCPNAdvanced partners. Partners of the Azure Gold competency are certified asHCPN Premier partners.

2.13 How Can I Apply to Become a Strategic Partner?A partner cannot directly apply to become a Strategic partner. It can only becomea Strategic partner by accepting the invitation from HUAWEI CLOUD. Therequirements for strategic partners are as follows:

● Leading carrier

a. Has made a commitment on annual revenue of at least 1200,000 USD.b. Promises to invest at least five full-time employees and pass HUAWEI

CLOUD certification within six months.c. Has a B2B business basis in the local market.d. Be top 3 carrier in the home country. A maximum of three such partners

exist in one country.

For carriers that fail to meet the preceding requirements, they are certified asAdvanced or Premier partners.

● Leading regional consulting partners (such as AWS Premier partners, AzureGold partners, and partners with special capabilities)

a. Has made a written commitment on annual revenue of at least 1200,000USD.

b. Has special capabilities such as local data centers, bandwidths, andoperating licenses.

c. Promises to invest at least five full-time employees and pass HUAWEICLOUD certification within six months.

d. Uses HUAWEI CLOUD for its own services, and builds new solutions orapplications based on HUAWEI CLOUD.

e. A maximum of five such partners exist in one country.

For carriers that fail to meet the preceding requirements, they are certified asHCPN partners of the corresponding tier based on the policy for partners wonback from competitors.



● Local organizations of a global partner

a. A global partner certified by HUAWEI CLOUD is a Strategic partner. Itautomatically obtains the benefits of Strategic partners of the region.Huawei's local and national organizations must conduct face-to-facecertification and registration with the partner.

b. The revenue of the partner is calculated and distributed based on thecertified regional account.

c. Has made a commitment on annual revenue of at least 500,000 USD inthe region.

d. Promises to invest at least five full-time employees and pass HUAWEICLOUD certification within six months.

e. Uses HUAWEI CLOUD for its own services, and builds new solutions orapplications based on HUAWEI CLOUD.

2.14 Is Real-Name Authentication Required forBecoming a Partner?

Consulting partners do not involve real-name authentication. If technical partnersneed to purchase cloud resources in China Region (Guangzhou, Beijing, andShanghai), real-name authentication is required. Otherwise, real-nameauthentication is not required.

2.15 Does a Partner Need to Bind a Credit Card Duringthe Application Process?

Consulting partners do not need to and cannot bind credit cards. Technologypartners need to bind credit cards to purchase cloud service products.



3 Solution Partners

3.1 Partner Policies

3.1.1 What Is the Solution Partner Program?Designed for system integrators (SIs), strategic consulting firms, resellers, agents,managed service providers (MSPs), value-added resellers (VARs), and carrierpartners, the solution partner program can use HUAWEI CLOUD products as aportion of its differentiated solution and resell these products to end customers.

3.1.2 What Are the Requirements for Joining the SolutionPartner Program?

Partners must comply with the performance and investment requirements forHCPN consulting partners. The requirements vary depending on partner's tier.

3.1.3 What Are the Benefits of Joining the Solution PartnerProgram?

In addition to the rights and interests of HCPN consulting partners, there areadditional benefits such as performance-based sales incentives, additional POCtest coupons, and project opportunity sharing.

3.1.4 What Is the Solution Partner Revenue? How Do ICalculate the Revenue?

If a partner resells HUAWEI CLOUD to a customer or indirectly drives the sales ofHUAWEI CLOUD, the payment of the resources used by the customer on HUAWEICLOUD is the revenue calculation basis. The cash revenue generated from thedirect or indirect sales of HUAWEI CLOUD for a partner will be counted into thepartner's revenue, which is an important metric for determining the partner'sincentives.

Partner CenterFAQs 3 Solution Partners


3.1.5 What Are Solution Partner Incentives?Huawei gives incentives to solution partners based on their revenues and value-added contributions. Incentives provided by HUAWEI CLOUD include performance-based basic rebates and special incentives that meet certain requirements.

3.1.6 Are Cloud Resources Used by Solution PartnersThemselves Included in the Sales Revenue?

Solution partner accounts cannot purchase cloud resources. To purchase cloudresources, a partner can use a new HUAWEI CLOUD account registered using thesame company as that for registering a solution partner account and thenassociate the HUAWEI CLOUD account to the solution account. Then, the cashexpenditures generated by this HUAWEI CLOUD account are counted intopartner's sales revenue.

3.1.7 Is the Consumption Using Coupons Issued by HUAWEICLOUD Included in Sales Revenue?

This part is not counted.

3.1.8 Is Customers' Consumption for New ResourcesDifferentiated from That for Renewal in Partners' Revenue?

No. The two parts are not differentiated.

3.1.9 How Can Partners Apply for Additional POC TestCoupons?

Contact the local HUAWEI CLOUD ecosystem manager.

3.1.10 How Are Incentive Earnings Distributed?For incentive earnings generated from referral customers and monthly distributed,partners can choose Transfer to bank account (the incentive amount over USD2000), Top up HUAWEI CLOUD account, or Exchange for a coupon. If partnerswant their incentive earnings quarterly distributed, they can choose Exchange fora coupon only.

3.1.11 How Long Is the Validity Period of the Referral andReseller Models?

Only one model can be selected for a customer. The model is permanently validafter the customer is associated.

3.1.12 What Is the Transaction Mode for the Referral andReseller Model?

Referral model: A customer signs a contract with HUAWEI CLOUD. HUAWEICLOUD is responsible for the customer's contracts, billing, and invoices, and the



customer pays to HUAWEI CLOUD. The customer needs to bind a credit card topurchase cloud services, and the partner takes the incentive.

Reseller model: A customer transacts with a partner, and the partner transactswith HUAWEI CLOUD. The partner is responsible for the customer's budgetsetting, contracts, billing, and invoices. The customer does not need to bind acredit card. The bills and payment of the customer are paid by the partner.

3.1.13 How Do Partners Set Discounts for Customers?Agent Mode: Partners can select a customer in the Partner Center and set adiscount within the authorized scope set by HUAWEI CLOUD for the customer.

Resell Mode: HUAWEI CLOUD does not control the transaction price betweenpartners and customers. Therefore, discounts cannot be set in the Partner Center.

3.1.14 What Does the Account Information, Amount Due, andAccount Balance of the Partner Center Mean?

Amount Due: indicates the expenses that a partner should pay to Huawei(summarizes the cloud resource usage of the customers associated with thepartner and the consumption calculated based on the settlement price betweenthe partner and HUAWEI CLOUD).

Account Balance: indicates the balance of a partner's account. HUAWEI CLOUDdeducts fees from the Account Balance after the monthly partner Amount Due iscalculated.

3.1.15 Does a Solution Partner Need Product Authorization toSell HUAWEI CLOUD Products and Services?

No, the solution partner does not need product authorization. HUAWEI CLOUDsolution partners can sell all products listed on the official website of the HUAWEICLOUD (international site) in any regions around the world.

3.1.16 Does Each Country Has One HUAWEI CLOUD PartnerPolicy Designed?

No. There are only two types of HUAWEI CLOUD partner policies: one type is forthe Chinese mainland, and the other type is for markets outside Chinese mainland.

Partners can register and certify on HUAWEI CLOUD in any place, and sellHUAWEI CLOUD global resources based on the partner policy of the registrationplace. The settlement price, discount, and rebate are subject to the pricing policyof the region.

3.1.17 Do Solution Partners Need to Make Payment toHUAWEI CLOUD in Advance for Overstock?

Solution partners do not need to make payment to HUAWEI CLOUD in advancefor overstock. HUAWEI CLOUD has different annual revenue requirements fordifferent tiers of solution partners. The solution partners will be upgraded ordowngraded when their annual revenue meets the corresponding requirements.



HUAWEI CLOUD customers outside the Chinese mainland use the postpaid mode.HUAWEI CLOUD grants credits to partners based on their customers' conditions.

3.1.18 Does a Partner Need to Provide Services for CustomersAssociated in Referral Model?

If a customer associates with a partner in referral mode, the partner needs toprovide support service for the customer.

3.1.19 Does HUAWEI CLOUD Set Budgets for Partners? WhatIs the Relationship Between This Function and Budget Settingby Partners for Reseller Customers?

● HUAWEI CLOUD sets budgets for a partner based on the partner tier. Thisfunction is not available yet. The credits granted by HUAWEI CLOUD to thepartner do not relate to the budget set by the partner for its customers. If thepartner's consumption exceeds the budget set by HUAWEI CLOUD, thepartner needs to repay the money immediately. HUAWEI CLOUD will monitorand notifies the partner, but will not perform any operations on the cloudservices used by the reseller customers of the partner.

● A partner sets the monthly budget for its reseller customers is to manage thecloud resource usage of the customers. HUAWEI CLOUD compares thecustomer's expenditure at the official price with the monthly budget. If thecustomer's expenditure exceeds a certain proportion of the budget, thepartner will receive a notification. The partner can adjust the monthly budgetfor the customer or freeze the customer account. After the customer accountis frozen, the customer cannot purchase, renew the subscription to, or changecloud services, or properly use resources. Pay-per-use services that have beenprovisioned are not affected. The customer budget will restore in next month.

3.2 Registration and Authentication

3.2.1 How Do Organization Members Created by a PartnerChange Their Passwords?

An organization's members can change their passwords using either of thefollowing methods:

● In the Partner Center, click Change Password in the drop-down list of theaccount name. For details about how to change the password, see ChangingYour Password.

● On the IAM user login page, do the following:

a. Click Forgot Password.



https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/en-us_topic_0072435190.html


b. Select IAM User, enter the administrator account and IAM username, andclick Next.



c. Enter the verification code and click Next.



d. Reset the password and click OK.

The password is successfully changed.

3.2.2 How Do I View My Partner Qualification Information?Log in to Partner Center. In the navigation pane on the left, choose PartnerProgram > Enrolled Partner Programs, you can view all enrolled partnerprograms for your account and privileges for different partner tiers.

● Locate a row of a partner program and click View Details to view theprogram details.

● Locate a row of a partner program and click Download Certificate todownload the program certificate.

3.2.3 How Do I Become a HUAWEI CLOUD Solution Partner?If you have registered a HUAWEI CLOUD account and have not bound a creditcard nor have any history consumptions, log in to HUAWEI CLOUD and visit thePartner page to apply for HCPN consulting partnership and join the HCPNSolution Partner Program.



https://www.huaweicloud.com/intl/en-us/partners/

If you do not have an account, visit the Partner page on the HUAWEI CLOUDofficial website to register an account (without binding a credit card) and becomean HCPN consulting partner.

3.2.4 If I Want to Become a Solution Partner, What Do I DoWhen I Am Prompted to Bind a Credit Card During AccountRegistration?

You do not need to bind a credit card. You can visit the Partner page to directlyjoin the HCPN Solution Partner Program.

3.2.5 How Do I Join the HCPN Solution Partner Program WhenI Already Have My HUAWEI CLOUD Account Bound with aCredit Card?

Joining the Solution Partner Program does not need you to bind a credit card. Youneed to register a new account on the Partner page.

3.2.6 How Do I Join HCPN Solution Partner Program When MyAccount Has Purchased HUAWEI CLOUD Services?

You need to register a new account on the Partner page.

3.2.7 Why Can't I Purchase HUAWEI CLOUD Services Using MySolution Partner Account?

A Solution Partner account is used for managing services. It cannot purchaseHUAWEI CLOUD services.

3.2.8 How Does a Solution Partner Try HUAWEI CLOUDServices?

You can register a common HUAWEI CLOUD account. After you bind an email andphone number, complete the account information, and configure a paymentmethod, you can try and experience HUAWEI CLOUD services.

3.2.9 How Do I Join the Technology Partner Program as aSolution Partner?

A Solution Partner cannot directly join the Technology Partner Program. You needto register a common HUAWEI CLOUD account, bind an email and phone number,complete the account information, and configure a payment method so that youcan join the Technology Partner Program.

3.2.10 Can I Try HUAWEI CLOUD Services After I Join theTechnology Partner Program?

Yes. You can log in to HUAWEI CLOUD and buy services using a Technical Partneraccount.







3.2.11 What Can I Do If I Reject the Partner CertificationApplication in the CBC System by Misoperation?

Contact the CBC customer service to approve the application.

3.2.12 Can a Partner Account Be Deregistered?A HUAWEI CLOUD account that has been added to any partner program cannotbe deregistered.

3.2.13 Can I Associate My Solution Partner Account with MyTechnology Partner Account?

Yes, you can associate them.

3.2.14 Can a Partner Registered in Country A Register as aHUAWEI CLOUD Solution Partner in Country B?

In principle, the registration place is not limited. However, due to the restrictionsof commercial, legal, and financial tax regulations of each country, partners aregenerally allowed to register as HUAWEI CLOUD Solution Partner in the countrywhere their companies are registered to support HUAWEI CLOUD sales andtrading.

3.2.15 Why Cannot I Bind a Credit Card to My Account If IWant to Become a Solution Partner?

After a partner becomes a solution partner, its original HUAWEI CLOUD accountbecomes a Solution Partner account. A Solution Partner account cannot be used topurchase or use cloud resources. Therefore, if the partner's account has beenbound to a credit card and has cloud resources provisioned, the partner can applyto become a solution partner only after all the resources are disabled andunsubscribed from.

To disable and unsubscribe from the cloud services, the partner needs to submit aservice ticket. For certain cloud services, such as DNS, SMN, and some services inthe OBT stage, it takes one to two days to disable the services after the serviceticket is submitted. Therefore, it will take long time for the partner to disable theprovisioned cloud services. To avoid these situations, the partner cannot bind acredit card to its account if it wants to become a solution partner.

3.2.16 Can I Bind a Bank Card of Country B to an AccountRegistered in Country A?

Yes, you can bind a bank card of country B to an account registered in country A.

3.3 Association and Disassociation



3.3.1 What Are the Precautions for Associating a Customerwith a Partner?

● Each customer can be associated with only one partner.● A HUAWEI CLOUD account in arrears cannot associate with a partner.● A customer cannot be associated with a partner if the customer has signed a

special contract with HUAWEI CLOUD, such as an offline directly-signedcontract, authorized telemarketing contract with discounts, and directly-signed special offer contract.

● The account to be associated cannot be a consulting partner account in use orpending approval.

● A HUAWEI CLOUD account that has been registered for more than seven dayscannot be associated with a partner.

● A HUAWEI CLOUD account that has consumption records cannot beassociated with a partner by reseller model.

● Failed to associate with the partner by reseller model because the customerhas its enterprise member account associated with the enterprise masteraccount. To associate with the partner by reseller model, disassociate from theenterprise master account.

● Failed to associate with the partner by reseller model because the customerhas its enterprise master account.

● A customer with an internal HUAWEI CLOUD account cannot be associatedwith any partner.

● If the signing entity of the customer is different from that of the partner, thecustomer cannot be associated with the partner by referral model.

● If the registration country of the customer is different from that of thepartner, the customer cannot be associated with the partner by referralmodel.

● HUAWEI CLOUD customers whose reserved instances are not expired cannotbe associated with any partner by reseller model.

A customer who does not meet the preceding requirements can contact thecustomer service or submit a service ticket to request to associate with a partnerby reseller model.

3.3.2 How Can I Change the Association Type for MyCustomers?

You can submit a service ticket or contact the ecosystem manager to change theassociation type.

3.3.3 How Does a Partner Send Invitation Links?A partner can pre-register potential customers first, and then send invitation linksto them using either of the following methods:

● By email: An email with a registration link is sent to a potential customerinviting the potential customer to associate with the partner.

● By registration link or QR code: A registration link or QR code is sent to apotential customer by email.



For details, see Customer Development.

3.3.4 How Does a Partner Create a QR Code for DevelopingCustomers?

On the Customer Business > Customer Development > By Link or QR Codepage of the Partner Center, solution partners can create QR codes for developingcustomers.

3.3.5 Can Partners Pre-register a Project?Solution partners cannot pre-register projects but can pre-register customers inthe Partner Center on HUAWEI CLOUD.

3.3.6 What Can I Do If I Fail to Pre-register a Customer? If IPre-register a Customer Successfully, Is the CustomerSuccessfully Associated with Me?

● If you and the potential customer are in the same country, customer pre-registration is not mandatory for you to associate with the customer. You candirectly send an invitation link or QR code to the potential customer.

● The customer pre-registration is to ensure that the potential customer will notbe associated with other partners in a certain period of time. After you pre-register the potential customer, other partners cannot pre-register or associatewith the customer within 15 days, unless the customer uses a new emailaddress. During this period, if the customer accepts the invitation from you,the customer is associated with you successfully.

● After a customer is successfully pre-registered by a partner, the customerneeds to be associated with the partner. HUAWEI CLOUD only recognizes thatcustomers associated with a partner belong to the partner.

3.3.7 Do HUAWEI CLOUD Solution Partners Need to Pre-Register Customer Projects When Developing Customers?

HUAWEI CLOUD determines the revenue rebates and project ownership onlybased on the customer account bound to the project. Therefore, solution partnersdo not need to pre-register customer projects when developing customers.

3.3.8 What Should I Enter for HUAWEI CLOUD BD When IRegister an Opportunity?

When an ecosystem manager register an opportunity, enter the ecosystemmanager employee ID for the HUAWEI CLOUD BD field. The HUAWEI CLOUDEcosystem Manager and HUAWEI CLOUD SA fields are optional. If you specifythese two fields, the target personnel can view the opportunity in the CRMsystem.

3.4 Discounts and Coupons




3.4.1 Can a Partner Set Discounts for Customers?A partner can set a general discount for Referral customers within the authorizedscope, or set a discount specially for a Referral customer's order.

● For details about how to set discounts for customers, see Setting Discountsfor Customers.

● For details about how to set a discount for a specific order, see Adjusting thePrice of a Customer's Order.

A partner can set discounts for customers only by product type.

3.4.2 Can a Product Be Bought Using a Cash Coupon Alone?Only one cash coupon can be used for each order. If a cash coupon is applicable tothe product and the face value of the cash coupon is equal to or greater than theorder value, the cash coupon can be used alone to pay the order. A partner can setthe application scope of cash coupons when they issue cash coupons to customers.

3.4.3 After a Customer Associates with a Partner, Can theCustomer's Account Balance Still Be Used?

● Yes. The account balance can be used regardless of whether the customer isassociated by Referral or Resell.

● When a customer is associated by Resell, the customer can withdraw thebalance of top-up account by submitting a service ticket or contactingcustomer service.

3.4.4 Can a Partner Modify the Face Value, Application Scope,and Validity Period of a Coupon Issued to Customers?

After a coupon is issued to a customer, the coupon information cannot bemodified. If the coupon has not been used by the customer, the partner canwithdraw the coupon and reissue another one if needed.

For details about how to withdraw a cash coupon, see Withdrawing CashCoupons.

For details about how to issue a cash coupon, see Issuing Cash Coupons.

3.5 Other

3.5.1 Why Are Some Partners' Logos Not Displayed When thePartner Query Function Has Been Available on the HUAWEICLOUD Official Website?

Partners can upload their logos on the Account Management > BasicInformation in the Partner Center. Then they will see their logos when queryingtheir information.










3.5.2 How Does a Partner View Customers' UnsubscriptionDetails?

A solution partner can log in to the Partner Center and choose CustomerBusiness > Customer Expenditure > Expenditure Summary, click the CustomerUnsubscription tab, and query its customers' unsubscription details.

3.5.3 How Does a Partner Change the Account Name?When a partner needs to change the account name, the partner can submit aservice ticket.

3.5.4 Changing a Mobile NumberStep 1 Use your partner account to log in to HUAWEI CLOUD.

Step 2 In the drop-down list of your account name, click Partner Center to go to thePartner Center.

Step 3 Choose Account Management > Basic Information to switch to the BasicInformation page.

Step 4 Click the Account Information tab. Click Modify after Mobile Number to switchto the Change Mobile Number page.

Step 5 On the Change Mobile Number page, obtain the verification code and click Next.



https://www.huaweicloud.com/intl/en-us/

Step 6 Configure the new mobile number, obtain the verification code and click OK.

A message indicating that the mobile phone is changed successfully is displayed.

----End

3.5.5 Changing an Email AddressStep 1 Use your partner account to log in to HUAWEI CLOUD.

Step 2 In the drop-down list of your account name, click Partner Center to go to thePartner Center.

Step 3 Choose Account Management > Basic Information to switch to the BasicInformation page.

Step 4 Click the Account Information tab. Click Modify after Email to switch to theChange Email Address page.

Step 5 On the Change Email Address, obtain the verification code and click Next.




Step 6 Enter the new email address, obtain the verification code and click OK.

A message indicating that the email address is changed successfully is displayed.

----End

3.5.6 How Do I Download a Partner Program Certificate, andHow Can I View the Validity Period of the Certificate?

Use your partner account to log in to HUAWEI CLOUD and go to the PartnerCenter. Choose Partner Programs > Enrolled Partner Programs and downloadthe certificate of the target program.

You can view the certificate validity period in the certificate file.

3.5.7 Why I Fail to Receive a Verification Code WhenRegistering a Partner Account?

The possible causes are as follows:

● The verification code email is identified as spam.● The email address is invalid.● Spaces or other invisible characters are entered before or after the email

address.● The network or platform has a fault. You can provide the account name and

email address entered during the registration to the O&M personnel for faultlocating.

● "mail01.huawei.com" is blocked by the firewall of the partner or customer. Itneeds to be added to the whitelist.

3.5.8 How Can I Configure Email and SMS Notifications forSpecific Personnel to Send Financial Information to Them?

By default, the email and SMS notifications are sent to email addresses andmobile numbers of solution partner accounts. To configure email and SMSnotifications for internal employees so that they can receive financial informationsuch as information about account in arrears or incentive earning confirmation,perform the following steps:




1. Log in to the Partner Center.

2. Move the mouse to the SMS icon in the upper right corner of the page.3. Click Message Receive Management and go to the Receiving Setting page.4. In the Finance pane, click Modify in the rows of Account fee and Bill.5. In the Modify Message Recipient dialog box, click Add Message Recipient

to add the email address and mobile number of the message recipient.6. Click OK.

3.5.9 How Does HUAWEI CLOUD Define the Payment Deadlinefor Partners?

A partner must pay off the bills generated from the consumption of its customersassociated by reseller model. The following shows an example of the paymentdeadline:

If a partner sets a monthly budget for its customer associated by reseller model,and the customer uses the monthly budget to purchase resources and services onHUAWEI CLOUD in March, the partner will receive its bill on April 3. In this case,the partner needs to top up its account online or transfer money to its account topay the bill before May 3.

3.5.10 How Do I View and Download the HCPN CertificationAgreement and the Huawei Cloud Solution PartnerCooperation Agreement?

View the HCPN Certification Agreement and the Huawei Cloud SolutionPartner Cooperation Agreement.

3.5.11 How Do I Pay Yearly/Monthly Products?A partner or customer has three payment methods: payment from balance, onlinepayment, and monthly settlement.



https://www.huaweicloud.com/intl/en-us/declaration/hcpn_ca.html

https://www.huaweicloud.com/intl/en-us/declaration/hcpn_spca.html

https://www.huaweicloud.com/intl/en-us/declaration/hcpn_spca.html

4 Sub-customers of Solution Partners

4.1 Where Can a Customer View the Invitations?A customer can check the email sent from the partner.

The customer can also ask your partner to share the invitation link or QR code.

For details about how to associate with a partner, see Requesting Associationwith a Partner.

4.2 What Is the Applicable Scope of Discounts Grantedby Partners?

1. The discounts granted by partners are applicable to list-price products andpromotional products.– Standard products: Pay-per-use products, monthly products, one-year

reserved instances, and normal one-year products listed on HUAWEICLOUD website (https://www.huaweicloud.com/intl/en-us/)

– Promotional products: Promotional products, three-year reservedinstances, , Direct Connect, and Spot ECSs listed on the HUAWEI CLOUDwebsite (https://www.huaweicloud.com/intl/en-us/)

The discounts are not applicable to the following products:– Spot ECSs– Marketplace products

2. The discounts granted by partners cannot be combined with special discounts(discount on special offers), or promotional discounts.

3. The coupon usage restrictions determine whether a discount granted by apartner can be combined with a coupon.

Partner CenterFAQs 4 Sub-customers of Solution Partners






4.3 How Do Customers View Their Associated Partners?Customers can click here to view their associated partners. Alternatively,customers can log in to the HUAWEI CLOUD, switch to the My Account page,select My Partner to view their associated partners.

4.4 When Will a Customer Be Notified After theCustomer Is Associated with a Partner?

After a customer is associated with a partner, the system sends an email to notifythe customer of the association. The notification time is subject to the time whenthe customer receives the email.

4.5 Can Customers Place Orders on the HUAWEICLOUD Official Website? Do Customers Need to AskTheir Partners to Do That for Them?

Customers can place orders directly on the HUAWEI CLOUD official website.

4.6 How Long Is the Validity Period of an InvitationLink Sent by Partners?

If an invitation link is sent by email by partners, its validity period can be seen inthe email. If an invitation link or QR code is sent offline by partners, it will be validpermanently.

4.7 How Can a Customer View the Discounts Set by aPartner?

The customer can select partner discounts when making a payment, or viewpartner discounts at Coupons and Discounts > Commercial Discounts in theBilling Center.

4.8 What Should I Do If I Cannot Be Associated with aPartner?

Contact the customer service to submit a service ticket requesting an associationwith your partner.



https://account-intl.huaweicloud.com/usercenter/?locale=en-us#/accountindex/tomyPartner

4.9 How Can a Customer Disassociate from a Partner?To disassociate a customer from a partner, the customer needs to contact thecustomer service and submit a service ticket. HUAWEI CLOUD will disassociate thecustomer from the partner only after obtaining the agreement from the partner.

4.10 How Do Referral Customers Use the DiscountGranted by the Partner?

When paying a bill, the referral customer selects Partner Discounts as prompted.To view its partner discount, go to the bill payment page or choose Coupons andDiscounts > Commercial Discounts on the Partner Center.

4.11 Can a Reseller Customer Purchase Pay-per-UseProducts If Its Partner Sets the Budget to 0? Will ThisIncur Overdue Payment?

The customer can purchase pay-per-use products. The partner pays the billsgenerated. The customer will not have any outstanding amount.



5 Service Partners

5.1 Which Partners Can Join the Service PartnerProgram?

All HUAWEI CLOUD HCPN consulting partners can apply for joining the servicepartner program. Consulting partners can apply for becoming advanced partnersor a higher tier only after joining the service partner program.

5.2 What Are the Advantages of Joining the ServicePartner Program?

The service partner program defines the rights and interests of joining theprogram in detail, such as technical, marketing, and business support. Business-level support plans are provided by HUAWEI CLOUD for free, aiming to helppartners achieve business success.

Partners who join the service partner program are also eligible to participate inspecial incentives for service partners.

Support plans are standard charging items. Business-level support plans rank thesecond in the four tiers.

5.3 How Can Service Partners Obtain SpecialIncentives?

Special incentives are additional incentive rights designed for service partners andencourage service partners to serve customers by themselves and collaborate withHUAWEI CLOUD in strategies. For details, contact the local HUAWEI CLOUDecosystem manager.

Partner CenterFAQs 5 Service Partners


6 Software Partners

6.1 What Are the Requirements for Joining the SaaSPartner Program?

After applying for joining the HUAWEI CLOUD HCPN technology partner program,partners can directly apply for joining the SaaS partner program on the officialwebsite or contact the corresponding ecosystem manager.

6.2 What Are the Benefits of Joining the SaaS PartnerProgram?

In addition to the eight benefits in marketing, technology, and businessdevelopment, partners can build joint solutions based on HUAWEI CLOUD andleverage Huawei's global sales and service capabilities to expand their businessscope and gain more commercial benefits.

6.3 Can Solution Partners Join the SaaS PartnerProgram? Can They Enjoy the Benefits of Both the TwoPrograms?

Yes. Solution partners can join the SaaS partner program as long as they meet therequirements for SaaS partners. They can enjoy the benefits of the both twoprograms.

6.4 Can SaaS Partners Apply for Test Coupons?Yes. SaaS partners have the right to apply for HCPN technology partner testcoupons. To obtain more test coupons, contact the local HUAWEI CLOUDecosystem manager.

Partner CenterFAQs 6 Software Partners


7 Marketplace Partners

7.1 How Can Service Providers Join the HUAWEICLOUD Marketplace Program?

Service providers can submit an application on the HUAWEI CLOUD officialwebsite if they meet the requirements for joining the Marketplace released on theHUAWEI CLOUD official website.

7.2 What Benefits Can Service Providers Enjoy inHUAWEI CLOUD Marketplace?

In addition to technical support, training support, and marketing support, serviceproviders can leverage Huawei's global sales and service capabilities to expandtheir sales channels, better serve customers, and gain more commercial benefits.

7.3 Can Service Providers Apply for Test Coupons?Yes. Service providers can apply for test coupons from the local HUAWEI CLOUDecosystem manager.

Partner CenterFAQs 7 Marketplace Partners


8 HCPN AI Partner Club Program

8.1 What Are the Requirements for Joining the AIPartner Program?

You can join the AI partner program after becoming a technology partner. Forrequirement details, see the AI partner program page on the HUAWEI CLOUDPartner Center portal.

8.2 What Are AI Special Incentives?Incentives are provided based on the sales volume of HUAWEI CLOUD EI products(under the EI directory). For details, contact the local HUAWEI CLOUD ecosystemmanager.

Partner CenterFAQs 8 HCPN AI Partner Club Program


9 Carrier Partners

9.1 How Can Carrier Partners Join the Carrier PartnerProgram?

Carrier partners must first apply for becoming a certified HCPN consulting partnerand joining the solution partner program. After submitting the application, contactthe local HUAWEI CLOUD ecosystem manager to confirm the application. Theecosystem manager then contacts the carrier partner program owner for approval.After the application is approved, the ecosystem manager invites carrier partnersto join the carrier partner program.

9.2 How Can Carrier Partners Meet the Requirementsfor Strategic Consulting Partners?

After joining the carrier partner program, carrier partners can compare theircurrent qualifications with the requirements for strategic consulting partners,promise the qualification fulfillment time, and reach the requirements within thepromised time period.

9.3 Does Each Carrier Partner Need to Sign Agreementsin Addition to the HUAWEI CLOUD HCPN StandardCertification Agreement?

Yes. Each carrier partner needs to sign a separate cooperation agreement, in whichthe right for annual incentives will be specified. Contact the local HUAWEI CLOUDecosystem manager to obtain the specific agreement template.

9.4 How Can HCNP Help Carrier Partners Succeed?HUAWEI CLOUD has designed comprehensive carrier partner support plans, whichwill support carrier partners in marketing, sales, services, and technologies. This

Partner CenterFAQs 9 Carrier Partners


helps carrier partners design and carry out their business and achieve businessgoals based on the cooperation framework.

9.5 What Support Can HUAWEI CLOUD Provide forCarrier Partners?

HCPN encourages carrier partners to migrate their own services to HUAWEICLOUD. In this process, HUAWEI CLOUD or its partners will provide consultingservices to help carrier partners build a cloud-based business system.

Partner CenterFAQs 9 Carrier Partners


10 Partner Training and Certification

10.1 Some Role-based Training Courses for PartnersAre Unavailable. What Should I do?

Among role-based training courses, some are exclusive to partners. However,partners are not automatically accessible to these courses (We are nowdeveloping this function). Currently, as a partner, you need to do the following toapply for the courses:

Send an email to the local HUAWEI CLOUD ecosystem manager or [email protected].

Email subject: Application for HUAWEI CLOUD Partner Courses

Email content includes the partner's region, name, and account of HUAWEICLOUD (international).

10.2 What Is the Relationship Between theProfessional Accreditation Required in the PartnerProgram and the Partner's Role-based TrainingCourses?

Training courses in HUAWEI CLOUD Business Professional, HUAWEI CLOUDTechnical Professional, and HUAWEI CLOUD Professional Service correspond to thethree professional accreditations.

HUAWEI CLOUD TCO and Cloud Economics is a course included in HUAWEICLOUD Business Professional and HUAWEI CLOUD Technical Professional, but theexam is designed separately.

Partner CenterFAQs 10 Partner Training and Certification


10.3 Where Are the Exams for ProfessionalAccreditation Required in the Partner Program?

Entries of three exams corresponded to HUAWEI CLOUD Business Professional,HUAWEI CLOUD Technical Professional, and HUAWEI CLOUD Professional Serviceare provided at the bottom of each course page. The total score is 100 and thepassing score is 80. Passing an exam indicates that you have passed thecorresponding professional accreditation.

HUAWEI CLOUD TCO and Cloud Economics is included in HUAWEI CLOUDBusiness Professional and HUAWEI CLOUD Technical Professional training courses.The last chapter of the course is an exam. Passing the exam means you pass theprofessional accreditation.

10.4 Do I Have to Pass the Professional AccreditationBefore the Career Certification?

No, but you are advised to pass the professional accreditation first.

10.5 Should I Follow Certain Sequence in CareerCertification?

No. Considering the career certification is designed with different levels ofcomplexity, you are advised to start from the HUAWEI CLOUD Certified-Associate.

10.6 How Can I Participate in HUAWEI CLOUD CareerCertification?

HUAWEI CLOUD career certification is entrusted to a third-party test organizationto provide offline certification exams. You can schedule an exam with either of thefollowing methods:

● Website: Visit Pearson VUE to make an exam appointment.● Customer service: Visit Pearson VUE customer service.● Test center: Visit test center.

10.7 Does the Certification Exam Incur Any Charges?The HUAWEI CLOUD career certification exam charges $200 per person. If youhave joined the HUAWEI CLOUD Partner Network (HCPN), you can obtain examcoupons corresponding to your tier.



http://support.huawei.com/learning/en/newindex.html

https://home.pearsonvue.com/huawei/contact

https://home.pearsonvue.com/huawei

10.8 How Can I Obtain Exam Coupons?If you have joined HCPN, you can contact the local HUAWEI CLOUD ecosystemmanager.



11 Partner Market Development Fund

11.1 What Is the Maximum MDF Amount?For reference:

● Consulting partners: The maximum amount is US$ 8 thousand for theadvanced partners, US$ 15 thousand for the premier partners, and US$ 30thousand for the strategic partners.

● Technical partners: The maximum amount is US$ 5 thousand for theadvanced partners and US$ 10 thousand for the premier partners.

The Global Partner Business Dept will approve the amount based on the actualsituation. For details, see the partner rights described in the Huawei partnerprograms released on the official website of HUAWEI CLOUD.

11.2 Can I Start an Activity and then Submit theApplication?

No.Approval must be obtained before the activity execution, and the activity mustbe accepted according to strict standards. Regional owner for MDF managementmanages the MDF applications and monitors the activity execution. All the MDFactivities cannot be paid or reimbursed if they are not approved in advance oraccepted according to the acceptance requirements.

If key information such as the time, location, object, and form changes, submit theactivity application again before the activity is executed. If the activity budgetchanges, obtain the approval from the authorized approver and then submit theactivity application again.

11.3 Which Activities of Partners Can Use MDF?HUAWEI CLOUD partners need to plan marketing activities based on the MDFactivity type if they plan to apply for MDF for hosting marketing activities. MDFcannot be applied for marketing activities which do not meet the MDF's definitionor its application requirements.

Partner CenterFAQs 11 Partner Market Development Fund


TargetAudience

Percentage

Activity Type

Customer

100% Including technical and industry communications, andpromotion conferences

Digitization activities for joint marketing, includingwebsite, WeChat, EDM, webinars, advertisements, andsocial media activities

Huawei's marketing activities sponsored by the partners

Including joint solution launch events, vertical industryworkshops, technical conferences, and promotionmeetings

Customers' CXO visiting Huawei

Other marketing activities

11.4 What Are the MDF Declaration Materials?Partners must strictly follow the acceptance requirements to provide proofs andsummary materials to claim MDF for standardized management and closed-loopcontrol.

Claiming MaterialType

Description

Authenticity proofmaterial

On-sitephoto

● Photos should show the presentation topic,Huawei elements such as logos or banners,speakers, the number of attendees and so on;

● Photos should show all kinds of actual expenses(such as the site, advertisements, marketingmaterials, catering and so on) during an activityfrom different perspectives. For example, photosof gifts on site must be provided if there areexpenses of gifts, and photos of awardpresentation or lottery should be provided if thereare expenses of awards.NOTE

If relevant photos cannot be provided because of nophysical goods delivery or other reasons, otherauthenticity proof materials also count, such as relatedcontracts, screenshots showing the results, or originalhotel bills.




Description

Sealedreceipt

● Expense details should be completely the same asthe actual expense types on the sealed receipts ofthe collection unit. For example, if the costs aregenerated on meals, the expense details must beall about meals and cannot be modified toaccommodation or other types of expenses. If amouse is purchased as a gift, then the detailsmust include a mouse.

● If the actual expense types are inconsistent withthe sealed receipts, partners should illustrate thereasons of the inconsistency, confirm with theecosystem cooperation owner, and provideconfirmation emails as the write-off materials.

Scannedinvoice

● The header of the invoices should be the HUAWEICLOUD partner who host the activity, that is thepartner's name that was filled in the MDFapplication workflow.

● The amount on the invoices should be no lessthan the actual write-off amount of the claimingapplication.

Summaryofadvertisement andmediapublicity

Partners should summarize the report andadvertisements on media, websites, publication,Weibo, WeChat and so on with related contracts,screenshots, or photos attached.

Activitysummarymaterial

Summaryof overallwork

Partners should briefly introduce the time, location,participants and other items of the activity,summarize the activity, describe the activity and itsoutcomes comprehensively, and evaluate the overalleffect and quality.

Attendance sheet

Attendance sheet of actual on-site participants mustbe provided. (If the attendance sheet cannot beprovided, partners should illustrate the reason, suchas sign-in on WeChat.)

Opportunityinformation

Partners need to record related opportunityinformation as required if the target audience of anactivity includes the end customers.

Sponsorship contract

Scanned copies of sponsoring contracts (sealeddocuments) must be provided when the sponsorshipfee is written off. Equities listed in the sponsoringcontracts must be shown and illustrated in proofmaterials such as related photos.




Description

Experiencesummaryandimprovementsuggestion

Partners should summarize the preparation, meetingagenda and other work of a branding activity,describe the experience and lessons learned from thisactivity, and put forward improvement suggestions toguide future similar activities and provide a basis orreference for other brand activities.

Customerfeedbackandcomment

Participants' comments on the activity must beprovided.

11.5 What Are the Types of MDF Reimbursement?Marketing activities for which MDF is granted shall be executed in strictaccordance with the national laws and regulations. In case of any violations,partners and related personnel shall be held legally accountable.

● Types of expenses that can be reimbursed by MDF

ActivityType

Description

Event/Activity

For end users:Exhibitions, workshops/on-site meetings of customers,industry forums held with third parties, exhibition halls, visitsto Huawei, and tour exhibitions

Digitalmarketing

Including website, EDM, search, Apps, WeChat, and Weibo

Media Advertisement including print advertisement and multimediaadvertisements and media publicity including news,advertorial, and on-line special edition

Others Other activities that are planned independently by HUAWEICLOUD partners and comply with MDF use regulations

Type Description

Event/Activity

Normal and reasonable expense types arising fromstandardized marketing activities, including but not limitedto site fees, sponsorship fees, fees for lecturers, servicecharges for conference service companies, catering fees,transportation expenses



Type Description

Marketingmaterials

Product materials including product manuals and brochures,promotional pamphlets, and successful cases

Media Including advertising expenses (for idea designing, printingand producing, and releasing), copywriting expenses, anddirect mailing expenses

Gift The unit price of regular visiting gifts customized byHUAWEI CLOUD partners in a batch must not exceed CNY200.A proper number of gifts are allowed for marketing activitiesand the gift expense per capita must not exceed CNY 200.

● The expenses that cannot no be reimbursed by MDF are listed as follows:– HUAWEI CLOUD products– HUAWEI CLOUD certification test coupons– Dance halls, karaoke, nightclubs, and cocktail parties– Entertainment industry (referring to cultural entertainment, such as

artistic performance, concerts, and plays), fitness, invoices of clubs, scenicspot tickets, and guide fees

– Bathing, foot bath, and beauty salon– Consumption cards and shopping cards– Products for mother and child care, and toys– Personnel invoices, including but not limited to the expenses such as

enrollment (for example, MBA enrollment), nurseries, driving learning,and decoration

– Gold and silver jewelry, cosmetics, clothes, belts, watches, glasses,sporting goods (equipment), petrol fees, transportation cards, andprepaid recharge cards

– Health care products (such as ginseng and velvet) and medicine

11.6 Key Points for MDF Use1. Huawei provides closed-loop and standardized management according to the

requirements of "pre-event plan, in-event monitoring and post-eventsummary".

2. MDF cannot be used for gift procurement irreverent with specific activities.3. It is prohibited for partners to develop several orders for one marketing

activity, repeatedly enjoy incentives in multiple incentive plans, or falselyreport expenses. Once a violation occurs, Huawei will cancel the partner'squalification for MDF application in the current year and give penalties.

Note: Splitting the amount of an order refers to develop two or more orders forone large amount and apply for reimbursement through several times or byseveral employees. This avoids the mandatory requirement from the system that



the application must be submitted to the approver for approval. The scenariosinclude but are not limited to:

● Expenses incurred at the same time and for the same event and purpose areclaimed through several times.

● Expenses incurred at the same time and for the same event and purpose areclaimed by several employees.

● Expenses incurred during the same activity are claimed through several timesbased on the time stamped on invoices.

● Expenses incurred during the same activity are claimed through several timesbased on the expense type.

● Other scenarios that are identified as splitting orders.



12 Partner Brand Marketing

12.1 Can Partners Print the Huawei Logo on TheirBusiness Cards?

No. However, certified partners can use the HCPN partner logo that meets the VIspecifications.

12.2 How Press Releases Involving HUAWEI CLOUD AreEvaluated?

If partners need to organize press releases, media interviews, and joint newsconferences involving HUAWEI CLOUD, they must report to Huawei for review. Fordetails, see the Guide to Evaluating Press Releases Involving HUAWEI CLOUD(V03.00).

12.3 How Can the Compliance Be Assured When UsingPartners' Cases in Marketing Activities?

We can use partners' cases only after obtaining authorization from theircustomers. Sometimes, we cannot obtain authorization because we are not sureabout the details. This affects the marketing effect and partners' relationship withcustomers. For how to obtain customer authorization, see the Case AuthorizationGuide.

12.4 Can Partners Use the Huawei HCPN Logo forMarketing Promotion?

In the visual exposure of brand communication, including advertisements,websites, and social media, equity elements, such as Huawei logo, productpromotion name, font, advertisement design, and color shall be consistent with

Partner CenterFAQs 12 Partner Brand Marketing


the VI regulations released by Huawei. For details, see the HUAWEI CLOUD BrandVI Specifications.

Materials used in activities and brand advertisements, including outdooradvertisements (such as subway advertisements and outdoor billboards), airportadvertisements, print advertisements, and TV advertisements, must be submittedto Huawei headquarters for review.

Partner CenterFAQs 12 Partner Brand Marketing


13 Partner Incentive Settlement

13.1 What Are Partners' Income, Revenue, andIncentives?

● Income– In yearly/monthly billing mode, the income equals to average daily

payment (total payment/number of days of the validity period).– In pay-per-use billing mode, the income equals to the daily payment. For

one-off purchase orders (for offline products such as CloudCommunications), the income equals to the payment of the day. Inreseller model, the income generated by the payment of the customersusing credits is counted in on the third day of next month.

● RevenueIndicates the cash consumption generated when a solution partner and itsassociated customers purchase HUAWEI CLOUD products and services,including the consumption paid using the prepaid account, credit account,flexi-purchase coupons, and stored value cards and excluding theconsumption on Marketplace.

● IncentivesIndicates the incentives provided by HUAWEI CLOUD for solution partners,including performance-based basic rebates and special incentives that meetcertain requirements.

13.2 When Does Huawei Start Reconciliation andSettle Incentives After Customers Purchase CloudServices?

HUAWEI CLOUD provides incentives for partners by month, quarter, or yearaccording to partner policies. Take the monthly rebate as an example. Theperformance incentive reconciliation with partners is initiated within five workdays of the next month after the subscription. Partners are notified of issuinginvoices to Huawei within five work days after the reconciliation if partners choose

Partner CenterFAQs 13 Partner Incentive Settlement


Transfer to back account or Top up HUAWEI CLOUD account. Huaweicompletes the payment within 30 calendar days after receiving the invoices. Ifpartners choose Exchange for a coupon, Huawei completes the payment withinfive work days after the reconciliation.

13.3 Where Can I View My Incentive Data?Partners can log in to the Partner Center and choose Financial Information >Incentive Management to view the incentive data. The incentive data of theprevious month is generated at the beginning of this month. On the ConfirmIncentives tab, partners can view the details online, or export the bills to the local.

13.4 What Are the Differences Between Incentivesfrom Reseller Customers and Incentives from ReferralCustomers?

According to HUAWEI CLOUD partner incentive policies, incentives from referralcustomers can be paid by month or quarter, and incentives from resellercustomers can be paid by quarter only. Partners can check the performance fromreseller customers of each month, but the incentives are 0. The quarterlyperformance data from reseller customers will be displayed if the data reaches thequarterly rebate threshold, and the according incentives will be paid to thepartners.

13.5 How Can I Confirm My Incentives? How Do I Mapthe Data to the Policies That I Enjoy?

● Confirming incentives from referral customers: Check the rebate type in theDetails pane (rebate for list-price products or rebate for discounted products)and determine the formula used to calculate the rebate. Then, check the listprice in the Incentive Details pane and calculate the rebate percentage basedon the customer discount. The rebate amount is equal to the list pricemultiplies the customer discount. Partners can check whether the displayeddata is correct.

● Confirming incentives from reseller customers: The monthly performance datais provided for check. The quarterly rebate data is generated only when thequarterly performance reaches the threshold. The monthly performance isequal to the list price multiplied by the settlement discount for resellercustomers (excluding the consumptions paid by coupons), that is, the actualbilled amount for reseller customers.

● After HUAWEI CLOUD notifies partners of reconciliation, partners can viewdetailed performance and incentive data in the partner center. If partners findthat the data is incorrect before the reconciliation deadline, they can rejectthe reconciliation request, and the operations manager will follow up thisrejected request. If partners have no doubt, the bill confirmation isautomatically completed when the reconciliation period ends. If partners haveany questions, they can contact the customer service or the ecosystemmanager. If the operation is rejected, the settlement may be delayed.



13.6 How Does HUAWEI CLOUD Distribute (or Pay) theIncentive Earnings?

HUAWEI CLOUD provides three incentive distribution (or payment) methods,including Transfer to bank account, Top up HUAWEI CLOUD account, andExchange for a coupon.

● Transfer to bank account: Incentive earnings (including the tax) will betransferred to your bank account.

● Top up HUAWEI CLOUD account: Incentive earnings (including the tax) willbe credited into your top-up account instead of your bank account.

● Exchange for a coupon: Incentive earnings (not including the tax) can beexchanged for coupons and added to your coupon balance.

13.7 When Do Partners Need to Issue Invoices toHUAWEI CLOUD?

Partners must issue invoices to HUAWEI CLOUD if they choose Transfer to bankaccount or Top up HUAWEI CLOUD account.

13.8 Why Cannot I View the Billing List Page?The Billing List page can be viewed only after your payment information isauthenticated and your payment application is successfully submitted to Huawei'spayment system. Some partners submit payment information authentication afterthey are notified of incentives earnings, and apply for incentive earningdistribution after their payment information is authenticated. The paymentapplication fails because the payment system needs time to synchronize data andcannot identify that the authentication is successful. Partners can see view theBilling List page on the next day after the payment information passes theauthentication.

13.9 Where Do I Mail the Invoices? What Else IsRequired in Addition to the Invoices?

You can obtain the mail address in the billing notification email or on the BillingList page. In addition to the invoices, you need to also mail the billing list.

13.10 What Are the Incentive Invoice Requirements?HUAWEI CLOUD provides an invoice template for reference. The format can bemodified, but the items listed in the following table must be contained, includingthe company name, amount-related information, invoice-related information,settlement period, and payment requisition form number.



Item Description

Company Name. Company name

Company No. Business license

Account No. Partner account number

Bank Name Bank name

Bank Address Bank address

Invoice No. Invoice number

Invoice Date Invoice issuing date

Invoice Currency Invoice currency

Registered address Registration address of the partner's company

To Huawei's payment entity. Configure theparameter based on the entity specified in yourcontract.

Payment Requisition FormNo.

InTouch No. value in the billing notificationemail

Service Item Technical service

Settlement Period Settlement Period value in the billingnotification email

Unit Price Unit prices of the cloud services (excluding thetax)

Subtotal Total of the unit prices for the cloud services(excluding the tax)

VAT VAT rate and amount. Fill in the informationaccording to the local tax laws.

INVOICE AMOUNT Invoice amount

INVOICE AMOUNT TOTAL Sum of the invoice amount plus the tax amount,usually equal to the payment amount

VAT No. Tax registration number

Remarks Remarks

13.11 What Is the Settlement Currency Used If IChoose Transfer to bank account?

Currently, the only supported settlement currency is USD. If other currencies aresupported, a notification will be sent to partners.



13.12 What Tax Should Be Deducted When theIncentives Are Paid?

The tax is deducted according to the tax laws of the country or region involved inthe payment, including but not limited to the withholding tax (WHT).

13.13 When Can I Get the Coupons When I ChooseExchange for a coupon?

The coupons distributed as incentive earnings are automatically distributed to thepartner's coupon account when the payment application is submitted.

13.14 When Can I Get the Incentive Earnings After IMail the Invoices?

The financial department of Huawei will submit the incentive earning transferapplication to your bank or top up your HUAWEI CLOUD account within 30calendar days after receiving your qualified invoices. After Huawei submits theincentive earning transfer application to your bank, normally your bank accountwill receive your incentive earnings 1 to 3 working days, which depends on youraccount processing efficiency.



14 Partner Commercial InformationCertification

14.1 What Is the Relationship Between the Country/Region Specified When the Partner Account IsRegistered and the Registered Country/Region of thePartner Legal Entity? Can They Be Different?

They must be consistent. For example, if a company is registered as a legal entityin Hong Kong, China, you must specify the registered country/region to HongKong. This parameter associates with the tax and bank information, and thereforemust be consistent. If not, errors may occur.

14.2 Can I Enter My Company Name in a LanguageOther Than Chinese or English During BusinessInformation Certification?

HUAWEI CLOUD supports company names only in Chinese or English in businessinformation certification. If you enter a Chinese company name and want to settleyour incentives in US dollars, ensure that your bank account is in English.

14.3 Do All Solution Partners Need BusinessInformation Certification?

Yes. All solution partners need business information certification.

Partner CenterFAQs 14 Partner Commercial Information Certification


14.4 What Are the Differences Between SolutionPartner Certification and Payment InformationAuthentication?

HUAWEI CLOUD provides two types of partner certification: solution partnercertification and payment information authentication. The latter requires partnersto provide bank and tax affairs information. Partners can gain their incentiveearnings only after they complete both the types of certification. Partners canapply for the both types of certification together or separately.

14.5 How Can I Choose the Tax Rate for PaymentInformation Authentication in the HUAWEI CLOUDPartner Center?

Partners can choose the tax rate based on the tax regulations in their country.Specifically, the tax rate must be the value-added tax (VAT) rate that the partnersuse in applying for the service invoices from HUAWEI CLOUD. The service invoicesare used for HUAWEI CLOUD distribute the partners' incentive earnings. The initialincentive data does not include the tax. After the partner selects the correct taxrate, HUAWEI CLOUD will calculate the total (original incentives plus tax) andpays it to the partner.

14.6 What Should Partners Do If Payment InformationAuthentication Failed When Bank Information IsCorrect?

This may be because the bank information provided by partners is not in thecountry where the bank supported in the current version is located. In this case,partners can consult HUAWEI CLOUD customer service or the ecosystem managerand contact support personnel to handle the problem offline. (Partners need toprovide a bank confirmation letter.)

14.7 What Can I Do If the Bank Information Is Incorrector Has Changed?

Partners need to specify correct bank information. If the bank information isincorrect, payment may fail. You need to modify or update the bank informationand submit it to the system again. After the information is updated, payment canbe continued.



14.8 Why Is the Associated Information QuestionnaireIs Required During Accreditation?

Huawei needs this information to better manage partners and suppliers. Partnersshould fill in the questionnaire honestly.

14.9 Why Is Payment Information AuthenticationDelayed?

Partners are certified as suppliers because they have cooperated with Huawei inprocurement, and their information, which is different from the paymentinformation submitted to CBC, exists in the Huawei ERP system. After Huaweiprocurement personnel add related information to the ERP system, the paymentinformation authentication will pass. It takes about one to two weeks for approvalafter procurement personnel add the information.

14.10 Can a Solution Partner Change Its RegistrationCountry?

In principle, the registered country cannot be changed. In special cases, you canspecify the reason and submit a service ticket. If your account has not beenauthenticated or used to consume any resources, you are advised to deregister theaccount and register a new account again. Changing the registration countryinvolves changes in the database and multiple systems. You are not advised toapply for changing the registration country unless otherwise required.



15 Partner Cash Coupon Quota

15.1 What Is a Cash Coupon Quota and How Do I UseIt?

Solution partners obtain their cash coupon quota from HUAWEI CLOUD, while thecash coupon quota for resellers of Huawei Cloud Partner Service Provider is issuedby the partner service center.

Partners must deliver cash coupon quotas to customers for use.

Partners can view cash coupon quotas by choosing Customer Business > CouponManagement at Partner Center, and issue cash coupons to better developcustomers. Customers can use these cash coupons to buy HUAWEI CLOUDresources.

● When purchasing a yearly/monthly product, a customer can directly use cashcoupons for payment.

● Coupons will be deducted before the bill of the customer's pay-per-useproduct fees is generated at the end of a month. For example, the cashcoupons issued on January 15 can be deducted to pay for pay-per-useconsumption of January, including the consumption from January 1 to January14.

A partner has the right to reclaim cash coupons that have been issued to itscustomers in case of errors or other special cases. After a cash coupon isreclaimed, customer's consumption generated in the current month cannot bededucted using the cash coupon. Exercise caution when performing this operation.

Partner CenterFAQs 15 Partner Cash Coupon Quota


16 Partner Test Cash Coupon

16.1 What Is Test Coupon? What Are the ApplicationScenarios?

Test coupons are the discounts offered to partners and customers of HUAWEICLOUD. They can be used to deduct payments when purchasing HUAWEI CLOUDservices. Partners and customers can use test coupons to pay for experience andevaluation on HUAWEI CLOUD products in their first purchase and for PoC testsbefore service deployment.

16.2 What Type of Partners Can Apply for TestCoupons?

Both HUAWEI CLOUD Partner Network (HCPN) Consulting Partners andTechnology Partners can apply for test coupons. Partners joining the HCPNSolution Partner Program can not only obtain test coupons offered to the HCPNConsulting Partners, but also certain coupons for their customers based onprojects.

16.3 What Are the Usage Principles?1. Test coupons cannot be used together with promotion discounts, discount

coupons, commercial authorization discounts, and partner discounts. Cloudservice fees are paid based on prices on the official website.

2. Test coupons can be used for pay-per-use instances and are not applicable toreserved instances, spot instances, support services, or trainings. In transitionperiods, test coupons can be used to buy pay-per-use resources or monthlypackages, and cannot be used to buy cloud resource packages with one-yearor longer validity period. No reserved instances or cloud service packages withone year or more can be purchased.

3. Test coupons are valid for no more than three months and become invalidautomatically upon expiration.

Partner CenterFAQs 16 Partner Test Cash Coupon


16.4 Is the Consumption Generated by Test CouponsCounted into Partner Revenue?

No. Test coupons can only be used for function and service tests.

16.5 Can Test Coupons Be Used to PurchaseMarketplace Products and Services?

No.

16.6 How Can Partners Apply for Test Coupons?After a partner joins the HCPN, the ecosystem manager of the representativeoffice submits a test coupon application based on the partner tier. After theapplication is approved, the coupon is issued to the partner's account.

16.7 How Can Solution Partners Apply for TestCoupons?

In addition to test coupons included in the benefits for the HCPN ConsultingPartners, solution partners can submit applications to ecosystem managers of therepresentative offices based on specific projects. The ecosystem managers willapply for test coupons for them. Solution partners need to provide the followinginformation to the ecosystem manager: project background, cloud resourceconfiguration, test duration, and expected order date and amount.

16.8 What Are the Differences Between Test CouponsProvided for Solution Partners and Those forCustomers?

1. Test coupons for solution partners are included in the benefits for the HCPNConsulting Partners. They are mainly for self-operated business tests andevaluation as well as personnel learning and experiencing.

2. Test coupons applied by partners for specific projects are used for theircustomers to experience services. Test coupons for customers can be issueddirectly by HUAWEI CLOUD or through partners.

16.9 Can Solution Partners Apply for Test Coupons forthe Same Customer Multiple Times?

Generally, partners can apply for test coupons for a customer only once, unless thecustomer develops new service platforms or systems on the cloud.



16.10 How Can Carrier Partners Apply for TestCoupons?

Carrier partners can obtain test coupons included in the benefits for the HCPNConsulting Partners. As carrier partners are also certified as solution partners, theycan submit applications to ecosystem managers of the representative officesbased on projects to apply for test coupons.

16.11 Is There Any Limit on the Test Coupon Amount?The test coupon amount is defined in the HCPN partner benefits based ondifferent tiers. Solution partners can apply for extra amount if it is required incustomer projects.



Documents

FAQs - Huawei · 3.1.17 Do Solution Partners Need to Make Payment to HUAWEI CLOUD in Advance for Overstock?.....10 3.1.18 Does a Partner Need to Provide Services for Customers Associated