Copyright 2015 MyHub Intranet Solutions Limited FAQ’s Q: Do I need to download any software? A: No, MyHub is completely cloudbased so it’s accessed via the internet on any computing device with a browser; therefore all you need is an internet connection. Q: Is MyHub available on mobile devices? A: Yes, your full MyHub site and all the great features are accessible from any smartphone or tablet with a browser and internet connection. Q: What do I need to do to get up and running? A: Complete the online registration process and your intranet site will be created for you. When you log in, you’ll be taken to the Site Builder page. View the quick start guide video and you’ll be ready to start configuring your site. Q: Is support included? A: Yes, all MyHub clients have access to email support and the support material found within our resources page. Q: Do you offer a free trial? A: Yes, we offer a free 14day trial. The trial period will allow you to access all of the great features MyHub has to offer. Full support will also be provided during this period. Q: What happens at the end of the trial? A: At any time during the trial period you can start your monthly subscription. Once the 14 day trial has ended your site will be locked, your site and all data will be deleted 14 days later. We will send you reminder emails during this period to ensure you know that the trial is due to end. Q: Are my site and data secure? A: Yes, each MyHub site is secure, backed up daily, private and you control who has access via permission rights. Q: Where are your data centres? A: MyHub uses Amazon Web Services (AWS) in Virginia, North Carolina in America. All of MyHub’s software, data and client sites are hosted in this AWS environment. Q: Can I use my own domain name? A: Yes, whilst we recommend using the option provided during the registration process, you can use your own domain if you prefer. Once you’ve subscribed and paying the monthly fee please contact us and we’ll let you know how to do this. Q: What are your privacy terms? A: You can view our privacy terms here.
FAQs Q: Do I need to download any software? A: No, MyHub is
completely cloud-based so its accessed via the internet on any
computing device with a browser; therefore all you need is an
internet connection. Q: Is MyHub available on mobile devices? A:
Yes, your full MyHub site and all the great features are accessible
from any smartphone or tablet with a browser and internet
connection. Q: What do I need to do to get up and running? A:
Complete the online registration process and your intranet site
will be created for you. When you log in, youll be taken to the
Site Builder page. View the quick start guide video and youll be
ready to start configuring your site. Q: Is support included? A:
Yes, all MyHub clients have access to email support and the support
material found within our resources page. Q: Do you offer a free
trial? A: Yes, we offer a free 14-day trial. The trial period will
allow you to access all of the great features MyHub has to offer.
Full support will also be provided during this period. Q: What
happens at the end of the trial? A: At any time during the trial
period you can start your monthly subscription. Once the 14-day
trial has ended your site will be locked, your site and all data
will be deleted 14 days later. We will send you reminder emails
during this period to ensure you know that the trial is due to end.
Q: Are my site and data secure? A: Yes, each MyHub site is secure,
backed up daily, private and you control who has access via
permission rights. Q: Where are your data centres? A: MyHub uses
Amazon Web Services (AWS) in Virginia, North Carolina in America.
All of MyHubs software, data and client sites are hosted in this
AWS environment. Q: Can I use my own domain name? A: Yes, whilst we
recommend using the option provided during the registration
process, you can use your own domain if you prefer. Once youve
subscribed and paying the monthly fee please contact us and well
let you know how to do this. Q: What are your privacy terms? A: You
can view our privacy terms here.
Copyright 2015 MyHub Intranet Solutions Limited
Q: What are your terms for using MyHub? A: You can view our
terms here. Q: More questions? A: Please fell free to contact us
should you have any more questions.
