1. KERRY GRUBB506 S Grove Rd, Richardson, TX 75081,
816-918-4218, [email protected] PROFILEResults-driven,
achievement focused leader and manager; excellent ability to
visualize target and identify stepsrequired to attain
goal.Respected team leader with record of inspiring high morale and
exceptional customer service.Strong problem resolution skills; able
to prioritize a broad range of responsibilities.Areas of
Effectivenessh Financial and Operation Cost h Revenue Generationh P
& L / Budget AccountabilityControlh Training/Development h
Customer Service & Relationsh Problem Solving and Crisis
Managementh Inventory Management h Forecasting and Strategic h
Special Events Planning SELECTED ACCOMPLISHMENTSHelped Pierponts
achieve 11 Diners Choice awards through OpenTable.com including 1st
in Steak and 3rd inBest Overall Restaurant Kansas City.Helped
Pierponts achieve numerous awards from Wine Spectator and Wine
Enthusiast magazines including the"Award of Ultimate Distinction"
from Wine Enthusiast in 2008.Helped Pierponts achieve wine service
recognition awards from Sant and Restaurant Hospitality magazines
aswell as numerous local media awards. SUMMARY OF
QUALIFICATIONSMANAGEMENT / LEADERSHIPExperienced multi-unit
manager, general manager, and catering directorManaged the daily
operations of upscale fine dining steakhouse with $4 million in
annual sales.Oversaw all aspects of business operations including
budgeting, cost control, payroll, and accounting.Fostered a team
atmosphere through coaching, training, communication, and
motivation.Developed and mentored management team for future growth
and responsibility.Conceptualized and implemented several
innovative menu concepts to increase sales.OPERATIONSOversaw
catering program with event capacities from 12 to 2000
guestsCreated a hotel concierge reward program to direct out of
town visitors in to the restaurant.Monitored and ensured the
cleanliness and maintenance of a 3 level- 12,000 square foot
restaurant.Supervised scheduling of 75-100 employees and made sure
all staff were trained and compliant with locallaws.Oversaw Point
of Sale maintenance and training. Proficient in Micros, Excel , and
Word.CUSTOMER SERVICEConducted weekly meetings with service staff
focusing on delivering an outstanding customer experience.Trained
front of house staff in how to best utilize Open Table to enhance
repeat guests experiences.Created atmosphere that allowed employees
to address and resolve customer concerns quickly and
efficiently.Recognized and rewarded outstanding guest service
comments daily and weekly.
2. PROFESSIONAL EXPERIENCECocoa Vin Richardson, Texas2010 to
2012h Owner/OperatorMacaroni Grill Lewisville, Texas 2009 to 2010h
Bar and Catering ManagerAnderson Restaurant Group Kansas City,
Mo1994 to 2009h Executive General Manager - Union Station
Restaurants: Pierponts at Union Station, Union Cafe, OverThere
Cafe, Nine Muses Cafe, Java Time, Pierponts Cateringh General
Manager - Pierponts at Union Station (2000-2009)h Manager -
Pierponts at Union Station (1999-2000)h Manager - Hereford House
(1995-1999)h Server - Hereford House (1994-1995)EDUCATIONUniversity
of Texas at DallasRichland CollegeSouthern Methodist University
