FELIX Anteproyecto (2)

8/17/2019 FELIX Anteproyecto (2)

1/10

UNIVERSIDAD DE TARAPACÁESCUELA UNIVERSITARIA DE ADMINISTRACIÓN Y NEGOCIOS

PROGRAMA ACADÉMICO ESPECIAL

INGENIERÍA EN ADMINISTRACIÓN DE EMPRESAS

ARICA – CHILE

“ESTUDIO DEL NIVEL DE SATISFACCIÓN LABORAL DE LOSTRABAJADORES DE LA COOPERATIVA DE AHORRO SANTA

CATALINA, CERCADO-TACNA 2!"#

PROYECTO DE INVESTIGACIÓN PARA OPTAR

AL TÍTULO DE$

INGENIERO EN ADMINISTRACIÓN

DE EMPRESAS

ALUMNOS$

LOZA HUALPA, FÉLIX DAVID

ARICA – CHILE

2!"


2/10

!% TÍTULO

ESTUDIO DEL NIVEL DE SATISFACCIÓN LABORAL DE LOS TRABAJADORES

DE LA COOPERATIVA DE AHORRO SANTA CATALINA, CERCADO-TACNA 2016

2% ORIGEN DEL TEMA

L C!!"#$%&' (# A)!$$! * C$+(&%! S% C%& L%(. 10/ # #%&((

&3$ 3!%&%&( # 3&(( (# M!4#5 # 1 (# !'N$# (# 1966. D#

#(# 3#%$ # ) #:"(&(! )3& !%$ (# R#";8&3< I!, T!$%, A$#4&"

* T3. E #% ;%&7 3&((, &&3&! !"#$3&!# # 5!%! (# 200= * 3#% 3!

(! !3#, # # C#$3(! >!33&? #3!5&( "$ #% &'#%&53&?@ * #

! (# (&%$&%! (# G$#5!$&! A8$$3. T# 3!7! "$!"#% &%&%3&!

"$!"#% (# %$8! (# #%$ 3!!"#$%&' # 8 # "!%#3&$ * 5##$$

#'! #"3&! (# (#$$!! * "$!5$#! (# ! !3&(!, 5#%(! &&3&%&'

#!3( "$&3&"7#%# # #(3$ # '!$# 3!!"#$%&'! "$ !7#%$

)8&&((# #7"$#(#(!$ * 3"3&((# !&($&.

E%$# 3&!#, %##7! 3!7! "$&3&" "$#%3&? (# #$'&3&! &3$!(# "$+%7! # 5##$, (#"?&%! # 3#% (# )!$$!, $#%&$! * 3!%

(&'#$ (#(# 3#$! %!7%&3!. S#5; #*, #% C!!"#$%&' (# A)!$$! !!

!"#$ '&(7#%# 3! !3&(! #. E !3 (# C#$3(! (# T3 3#% 3!

$#(#(!$ (# "#$! # ;7#$! (# 0 (7&&%$%&'! * 10 (# 37"!.

T#(! 3!7! #%# "#$! 4# 8!$ # (&3) #33&? (# C!!"#$%&'

3!7! &% (# 3$+(&%!, # "#(# "$#3&$ &3!%3& # # !5$! (# 7#%

&3$. E:&%# 7!7#%! %!, #5&(! (# !%$! 8!, * #%!

&(#"#(%#7#%# (# #%3&? ! %#7"!$(. E "#$! ! 8!$ #

"!%#3& * # "!&8# 4# #%! # (#8 5; %&"! (# &%&33&?. U&(

#3 "$!7!3&? 4# %# #%$ 3!!"#$%&' 3&!# * '#% 3!

4# 3#% 3! $#"#3%! &3$ 83$&, 3$##7! "!&8# "!$%#


3/10

!8$# # &'# (# %&33&? (# ! %$8(!$# (# C!!"#$%&' S% C%&

(# C#$3(! (# T3.

&% FORMULACIÓN DEL PROBLEMA

L! $#%(! # 3%! !5$! (# 3$+(&%! "$ C!!"#$%&' S% C%&,

!3 (# C#$3(! (# T3 ! 7* '$&8#, "!3! (#&&(!, )* $#3#%#

$!%3&? (# "#$! 4# 5##$ 3!%! (&3&!# C!!"#$%&'. E%!

"$!8#7 "#(# (#8#$# &%&33&? 8!$ # "#$! 4# 8!$ #

C!!"#$%&' ! # %# 3?7!(! # # * "!$ #! ! $&(# 3!7! (#8$ !

&7"#7#%# 8(! # %$8!.

D# "#$&%&$ #% &%3&?, # 3$#3&7%! 4# "$#3# # V&&? &%&%3&! (#

C!!"#$%&' ! #5$ ($# # # 7#(&! "!. S# $#4$# "#$!

7!%&'(!, 3!7"#%#%# # &(#%&&3(! 3! &%&%3&? "$ 3$ (#%#.

H8&( 3#% (# 3!7"#%#3& 4# #:&%# # # $8$! &3$!, # "!&8# 7

8, 4# $#%$!3#( * (#8 $#(3&$ "#$! * !"#$3&!# # #%$ 3&((.

D# #! &7"!$%3& (# 3!%$ 3! # 3!!3&7%! #3#$&! (# ! 4# !3$$#

3! # "#$! 4# $#& ! && 3$#(&%&3&!, 7!%!$ (# 34$ &%&%3&?

&3$. E # #%# #%&(! 4# ' "$##%# &'#%&53&? 4# &%#%$

3!!3#$ # &'# (# %&33&? (# #7"#(! "$ "#$ 33&!# 4#

"#( ##'$! (#3(7#%# ! $#4#$&7%! (# C!!"#$%&'.


4/10

'% JUSTIFICACIÓN

'%!% JUSTIFICACIÓN TEÓRICA% L "$##%# &'#%&53&? "&3(

$#4#$&$ # 3!%! # !"!$%# (# (&%&% 8# %#?$&3 "$

3!!$7$ # && * 3!!&(3&? (# (%! !8%#&(!. A(#7, #%&&$ ! 3!!3&7%! $#3&8&(! $#%&'! "#3%! (# T#!$ (#

S%&33&? 8!$, (# S#$'&3&! *, # 7#(&( (# ! "!&8#, (#

C%# (# 83. A(#7, # %&&3 %#?$&37#%# # %$8! "!$

"&33&? (# ! "$#(&(! $#%&'! ! (&'#$! 7!(#! (# $#3!#33&?

# &%#$"$#%3&? (# (%!.

'%2% JUSTIFICACIÓN METODOLÓGICA% P$ # &&, %83&? #

&%#$"$#%3&? (# (%!, 3!7! # "$#3&$ # #33&? (#

M#%!(!!5, #$ #3#$&! $#3$$&$ %+3&3 (# #%(%&3

(#3$&"%&', !$73&? (# #3#% * #%$#'&%, #%3.

'%&% JUSTIFICACIÓN PRÁCTICA% C! # "$##%# #%(&! (# &'#%&53&?,

! %!$# "$#%#(# ($ ! #3$5(! (# C!!"#$%&' S%

C%& (# C#$3(! (# T3 &!$73&? #3#$& "$ ##'$

3"3&(( 8!$ (# ! %$8(!$# 4# %# 3$5!, #%!

"$%&$ (# 3!!3&7%! (# &'# (# %&33&? 4# # %# )3&

#7"$#.

(% OBJETIVOS

(%!% OBJETIVO GENERAL

D#%#$7&$ # &'# (# %&33&? 8!$ (# ! %$8(!$# (# C!!"#$%&' (#

A)!$$! S% C%&, C#$3(! (# T3 2016.

(%2% OBJETIVOS ESPECÍFICOS


5/10

• D#%#$7&$ # &'# (# %&33&? #5; #3#&((# 8&3 (# !

%$8(!$# (# C!!"#$%&' (# A)!$$! S% C%&.• D#%#$7&$ # &'# (# %&33&? #5; "#$3#"3&? (# #5$&(( (# !

%$8(!$# (# C!!"#$%&' (# A)!$$! S% C%&.

• D#%#$7&$ # &'# (# %&33&? #5; # %&"! (# $#3&? #%8#3&( (#! %$8(!$# (# C!!"#$%&' (# A)!$$! S% C%&.

• D#%#$7&$ # &'# (# S%&33&? #5; #%&7 !%!$5( (# !

%$8(!$# (# C!!"#$%&' (# A)!$$! S% C%&.

"% TEMARIO TENTATIVO

A 7#$ (# #4#7%&$ # (#$$!! & (# &'#%&53&? 4# # "$!*#3%

4, # 7#%$ # &5%# %#7$&! "!&8#<

CAPTULO 1< ANTECEDENTES DEL ESTUDIO

1.1. T%! (# %#7

1.2. O$&5# (# %#7

1./. F!$73&? (# "$!8#7

1.. J%&&33&? (# &'#%&53&?

1.=. O8#%&'! G##$ * E"#3&3!

1.. M#%!(!!5 (# &'#%&53&?

CAPTULO 2< MARCO TEÓRICO

2.1. A%#3#(#%# I'#%&5%&'!


6/10

2.2. F(7#%! T#?$&3!-3!3#"%#

• S%&33&?• S%&33&? 8!$• S%&33&? (# 3%#• C&((• E%&7• C!7"!$%7%! !$5&3&!• P$!(3%&'&((• C!8!$3&?• M!(#! (# #:"#3%%&'• T#!$ (# #4&((• M!(#! 8&3%!$&• V3! 8!$• T$%!• S#$'&3&!• N#3#&((#• P#$3#"3&?• E8!$3&? (# 3#%&!$&!

CAPTULO /< MARCO REFERENCIAL

/.1 A%#3#(#%# 5##$# (# O$5&3&?

/.2. A%#3#(#%# E"#3&3!

/./. C!7#%$&!

CAPTULO < DESARROLLO DEL TEMA

.1. D#3$&"3&? (# %&"! * (&#K! (# &'#%&53&?

.2. D#%#$7&3&? (# 7#%!(!!5 (# &'#%&53&?

./. D#%#$7&3&? (# "!83&? * 7#%$

.. D&#K! (# ! ! &%$7#%! (# $#3!"&3&? (# &!$73&?


7/10

.=. P$!3#7%! * "$##%3&? (# ! (%!

.6. A&& (# ! $#%(!

CAPTULO =< CONCLUSIONES SUGERENCIAS

C!3&!# F&#

B&8&!5$

A#:!

)% METODOLOGÍA

P$ # !5$! (# ! !8#%&'! 5##$ * #"#3&3! "%#(! # #%#

A%#"$!*#3%!, # #5&$ 7#%!(!!5 3%&%%&'-3&%%&'. L! (%! 4#

# &%#%$ $#38$ '#($ ((! (# &5%# 7#$<

)%!% UNIDADES DE INVESTIGACIÓN

POBLACIÓN MUESTRA. D#8&(! 3%&(( "#4#K (# %$8(!$# (#

C!!"#$%&' S% C%&, !3 (# C#$3(! (# T3, # #"#$ 3!%$ 3!

%!%&(( (# %$8(!$# &% (# 3$+(&%! * 3! 02 #3$5(! (#

(7&&%$3&?.

)%2% TIPO DE INVESTIGACIÓN@ NIVEL DESCRIPTIVO< O$%(! (#38$&7%! (# 3$3%#$%&3

"$%&3$# (# )#3)! ! &%3&? "$!8#7%&3, &'## * %78&+

(#%#$7&3&? (# $#3#3& 3! 4# !3$$# # )#3)! ! &%3&?

"$!8#7%&3.


8/10

8@ TIPO DE INVESTIGACIÓN< DE CAMPO. S# $#&$ 3! ! %$8(!$#,

(# (&%&%! &'## (# C!!"#$%&' #3!5&(.

3@ DISEO DE INVESTIGACIÓN< NO EXPERIMENTAL, !5&%(&, # '&%

4# # %# "#(! $#&$ &'#%&53&? # 7!7#%! ((! *

!! 5$"! (# '!%$&!.

)%&% TÉCNICAS

@ C#%&!$&! 8!$8@ C#%&!$&! ";8&3!3@ E%$#'&% (7&&%$(!$#

)%'% DISE*O DE INSTRUMENTOS

A "$%&$ (# 7!(#! "$#&(!, (#33&? %#7%&3 (# &'#%&53&? 3%.

S# (&#K$ #3#% 3!$(# 3! # !5$! (# !8#%&'!, (# 7&7! 7!(!

#%$#'&%, 3# #$ 5$8( * &( "!%#$&!$7#%#.

)%(% PROCESAMIENTO Y PRESENTACIÓN DE DATOS

E3#%, 7#(&%# # "4#%# #%(%&3! IBM SPSS S%%&%&3 22. E%$#'&%,

7#(&%# &&. L %#%3&? (# &!$7# & #$ (#$$!( 3! $3)&'!

(# #:%#&? .""%.

. CRONOGRAMA

Cronograma de trabajo

M++ D.+/01+ E+13 F+01+13 M4153 A016 M473

S+/44 2 & ' ! 2 & ' ! 2 & ' ! 2 & ' ! 2 & ' ! 2 & 'D#&&3&? (#

%#7 * %&"! (#

%#&

:

E8!$3&? (#

A%#"$!*#3%!

: :

C!$$#33&!# : :


9/10

A%#"$!*#3%!E8!$3&? (#

7$3! %#?$&3!E8!$3&? (#

7$3! $##$#3&

E8!$3&? (#

! &%$7#%!

(# &'#%&53&? A"&33&? (# !

&%$7#%! (#

&'#%&53&? A&& *

%83&?I%#$"$#%3&? (#

(%!P$##%3&? (#

&!$7#C!$$#33&!#

&!$7#S%#%3&?

9. BIBLIOGRAFÍA

• P5& (# F3#8!! (# C!!"#$%&' % C%&<

)%%"


10/10

• M$! M#$, # 8!5 (# M$! M#$ >201/@. R#3"#$(! (#

)%%"

Documents

FELIX Anteproyecto (2)