Embed Size (px)
Citation preview
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
A modular, seamlessly integrated, end-to-end OSS
FiberSmartz is a fully integrated end-to-end OSS for service
provisioning/delivery, trouble management, scheduled maintenance, circuit
inventory, and customer care. FiberSmartz automates back office activities by
allowing data to flow electronically across a service provider's organization.
Consistency, efficiency and visibility
FiberSmartz creates consistency and efficiency across the entire organization
while providing visibility into business processes and resource allocation.
FiberSmartz OSS comprises 5 modules. These modules can be procured
separately or as one fully integrated system.
Provisioning Workflow module
Trouble Management module
Circuit Inventory module
Customer Care module
CRM module
+
+
+
+
+
An Operational Support System for
Fiber companies
+
+
+
Realistic means to automate back-office activities
Automation of tasks and workflow creation:
Inefficiencies are reduced when tasks are created
autonomously with their relevant dependent tasks
starting automatically when upstream tasks are
completed.
Real time view of order status: Automatic calculation of
projected start and end dates of each task based on
workflow selected provides clear visibility into the overall
status of the order.
Benefits of the FiberSmartz OSS
FiberSmartz OSS
+
+
+
+
Integrated modules to avoid redundancy: Integration of
upstream and downstream date with Trouble Management
module, Customer Care module, Circuit Inventory module,
CRM module and other third party applications.
Meaningful reports and trend analysis: Data consolidation
for forecasting and reporting.
Decreased Provisioning Time: Substantial
Affordably priced for companies of all sizes: Low cost of
ownership.
Systems Progression
W W W . F I B E R S M A R T Z . C O M
FiberSmartz (585) 340-1166
CRM
OSS
CustomerCarePortal
Circuit Inventory
Trouble Ticketing
Billing System
FiberSmartz Provisioning Workflow Module
(585) 340-1166
Features and Functionality
The FiberSmartz OSS Provisioning
Workflow module streamlines the
provisioning process, speeds service
delivery, and provides comprehensive
process visibility, resource allocation,
and provisioning metrics.
+
+
+
+
+
+
+
+
Fully configurable Admin panel
User role and permission based access
Workflows and task screens customized as per service
provider's products and business processes
Ability to run workflows at individual circuit level or to
group circuits and run workflows at group level
Supports dynamic task creation to accommodate changes
to in-flight orders
Critical date tracking and real-time status of all service
orders
Automatic notifications and escalation management
Automated letter/email templates with pre-populated
system data for customer communication
+
+
+
+
+
+
+
Electronic form management
Time & date stamped notes at circuit, group, and order
level
Central repository for all documents at circuit, group,
and order level
Robust SQL server-based reporting – standard and
custom reports
Integrated with FiberSmartz CRM, Circuit Inventory,
Trouble Management, and Customer Care modules
APIs for integration with third party systems
Mobile compatible
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
FiberSmartz Circuit Inventory is a user friendly, functionally
rich, highly configurable network planning and management
system for fiber and wireless backhaul providers.
The Circuit Inventory can be procured as a standalone
system or pre-integrated with the FiberSmartz OSS
Provisioning Workflow module, Trouble Management
module, Customer Care module and CRM module.
While providing low cost of ownership, Fibersmartz Circuit
Inventory simplifies and speeds circuit and facility design
and scheduled maintenance. Circuit Inventory makes it easy
to identify circuits and customers affected when an outage
occurs or network maintenance is planned.
FiberSmartz Circuit Inventory Module
(585) 340-1166
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
+
+
+
+
+
+
+
+
Pre-built Equipment Library
Assign serial numbers and other dynamic attributes to
network equipment
Graphical interface with drag and drop tools to build
physical and logical network
Map-based view of physical and logical network with
zoom and ability to drill-down into properties of
individual network components
Assign status to network elements such as assigned,
reserved or planned
Assign Circuits
Generate full CLR – textual or graphical
View services, bandwidth and capacity - text and/or
graphic
+
+
+
+
+
+
+
Set bandwidth thresholds and monitor oversubscription.
Add/change network equipment – automatic or manual –
without rebuilding CLR
Define connectivity conditions such as port compatibility
and connectivity medium
Set network equipment maintenance rules, schedules and
maintain history
View location and equipment maintenance schedules
Manage technician maintenance schedules and provide
notifications
Active data exchange with Fibersmartz Trouble
Management module, Provisioning Workflow module,
and Customer Care module
+
+
+
+
+
Minimizes network documentation and errors
Shortens delivery cycles
Provides easy access to pertinent information at all
levels of the organization
Provides ability to identify circuits and customers
affected by equipment failures, outages, and
scheduled maintenance
Provides automatic notification to customers
affected by equipment failures, outages, and
planned network maintenance
How the Circuit Inventory module helps
Features and Functionality
The FiberSmartz Trouble Management module manages
trouble tickets, network maintenance, facilities and OSP
from initiation to closure. Tickets are initiated, assigned, and
tracked through their full lifecycle.
Pre-integrated with customer data from the FiberSmartz
Provisioning Workflow module and Fibersmartz Circuit
Inventory module, it is interoperable with other fault and
network management systems.
FiberSmartz Trouble Management Module
(585) 340-1166
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
+
+
+
+
+
+
+
+
+
Fully configurable Admin panel
Supports trouble tickets, scheduled network maintenance,
facilities and OSP maintenance
Role and group management
MOP management
Automatic internal escalators and notifications
Automatic notification to customers in the event of
outage or equipment failure
Automatic notification to customers of planned network
maintenance
Innumerable visibility reports in support of SLA tracking
Active data exchange with Fibersmartz Circuit inventory
module, Provisioning Workflow module, and Customer
Care module
Features and Functionality
FiberSmartz Customer Care Module
The FiberSmartz Customer Care module provides
customers with a highly personalized, interactive service on
the web 24 x 7. With a range of self-service options the
Customer Care module increases customer satisfaction as
well as long-term retention.
+
+
+
+
+
+
+
+
View service provider's news and announcements
Initiate service orders and disconnect requests
View and track service order status
View and download relevant service order documentation
Initiate and track trouble tickets
View maintenance schedules
Access invoices
Access network statistics and availability
Features and Functionality
Designed with the needs of fiber and wireless back
haul service providers in mind, the FiberSmartz
CRM module offers many of the contemporary
features offered by Enterprise CRM providers, but
at a fraction of the cost.
FiberSmartz CRM Module
(585) 340-1166
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
+
+
+
+
+
+
+
+
+
+
+
Configurable dashboard
Role and permission based
Lead management
Opportunity management
Contact management
Follow leads and opportunities
Activity and task management
Email integration
Estimation and approval workflows
Converted order data flows into FiberSmartz OSS
provisioning workflow module
Robust reporting engine
Features and Functionality
“The FiberSmartz OSS was exactly what we
needed here at Fibertech. It has reduced our
operating costs and helped us provide a higher
and more consistent quality of service. The
Netsmartz OSS has us well positioned to serve
existing customers and to add new ones. And the
best part: Netsmartz delivered the entire system
on time and on budget. We are delighted with the
results.”
John K. Purcell
President and CEO, Fibertech Networks
"The FiberSmartz team of managers took the
time to understand our pain points and
processes. In the end, that's what made the
difference. They've got a combination of
business and technical understanding that's
difficult to find. We look forward to partnering
with them on future projects."
Drew Mullin
Director of Product Management and
Development, Fibertech Networks
Appreciation for the FiberSmartz OSS
Development Center in Chandigarh, India
Headquarters in Rochester, NY
About Netsmartz
Netsmartz is a leading software development and
business services company with over 430 employees.
We have a proven 13 year track record of developing
complex solutions for Fiber and Telecom companies.
We partner with our clients to develop solutions that
increase efficiency, manage risk, and accelerate growth.
By applying our deep industry knowledge and technical
experience, we help Fiber and Telecom customers build
leadership positions in their markets.
Need more information or would like to
see a demonstration of FiberSmartz? Visit: http://www.fibersmartz.com or
Contact: Deborah Hinson 585.340.1166
Ext. 174
Request a Demo
Netsmartz, LLC, 332 Jefferson Road, Rochester, NY 14623 (Phone) 585.340.1166, (Fax) 815.550.2295
(585) 340-1166
n
n
n
n
n
Over 400 certified software engineers
Process driven methodology for software development
Extremely fast turnarounds
Top quality professional certifications
Over a decade of experience developing Telecom
solutions
Netsmartz Highlights
W W W . N E T S M A R T Z . C O MA P R O D U C T O F
