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ACKNOWLEDGEMENT

The making of any report calls for contribution and cooperation from many others, besides the individual alone. It is the result of meticulous efforts put in the by many minds that contribute to the final report formation. Several eminent people at DELHI METRO RAIL CORPORATION LIMITED. (DMRC) have made valuable contributions to this report through their inputs. I duly acknowledge my gratitude to each one of them.

I am grateful to the IRPS, Jt. General Manager (R&T) Shri.S.K Sinha who allowed me to conduct my project on TRAINING NEDS &ANALYSIS. I am also grateful to Shri. Ashutosh Chaturvedi (HR Executive) for his active support, guidance and cooperation and timely help during the completion of the project. And I would like to express my sincere thanks to Shri. Mukesh Kumar (Training coordinator). I acknowledge my deepest sense of gratitude to them.

I would like to express my deep gratitude to Ms. Sheweta Verma (Labor Relations Officer) for her continuous support to take up the study and understand its complexities.

I acknowledge my deep indebtedness to my academic head Pro. A. BASU

(Cosmic Business School) for his invaluable suggestions and encouragement during the completion of the project.

I would also like to thank Ms. Charu (placement cell officer) who helped in

getting me internship and gave me an opportunity to accomplish individual live project.

At last, I would like to acknowledge all those who helped, directly or indirectly, at various areas in completing my project and related study and made my training a wonderful experience.

MANISHA ARORA.

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PREFACE

Training is a planned program designed to improve performance and bring about measurable changes in knowledge, skills, attitude and social behavior of employees.It makes the employees versatile, mobile, flexible and useful to the organization.

Training needs analysis considers the organizational context of the training requirement, user of training, the context of documentation used in training, the suitability of the training to resolve the identified organization/Performance problems /needs &lastly, readers encouraged to conduct a cost benefit analysis oftraining.

Training needs analysis addresses immediate requirements & generally long term strategic goal for each staff member to build their skills gradually. Successful training implementation is the key factor for staff productivity & positive morale. Participants learn appropriately depending on their preference of style and approach and this is crucial when considering the ever changing work environment.

I conducted training need analysis and implement training in conjunction with organization’s strategic goals and vision of an organization capitalize the potential knowledge wealth of staff, this in turn , increases the profile of the organization in the productivity and the organization can utilize the capabilities of the staff better.

The topic in this project throws light on every important aspect i.e. training needs and analysis. TNA occupies an important place in industrial progress for its organizational effectiveness and for development of employees.

Due to advancement in technology, this aspect is very important to evaluate performance not traits for bringing an effective basis for the management by which management can judge the individual’s contribution to organizational needs and objectivity for achieving these, organizational needs information which can allow it to make valid decisions and to aid continuous interaction between supervisor and subordinate.

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PROCESS OF TNA : DIAGRAMATICAL REPRESENTATION:

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SOURCES OF TRAINING NEEDS

SOURCES INTERNAL TO ORGANIZATION

EXTERNAL TO ORGANIZATION

People Potential trainers.Supervisors.Upper level managers.

Training in other organizations.Consultants.

Job Personal changes (new hires , promotions).Job task changes.Changes in the performance standards.Changes in the performance standards.Equipment changes.Analysis of efficiency indexes (e.g. Waste, downtime , repairs, quality, control ).

Professional associations.Consultants.Government regulations.

Organization Changes in organization mission.Mergers and acquisitions.Change in organization structure.New product and services.Analysis of organizational climate. (e.g. grievances, absenteeism, turnover, accidents).

Government regulations.Outside consultants.Pressure from competition.Environmental pressures (e.g. political, economic, demographic, technical ).

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BASIC CONTENTS OF THIS PROJECT INCLUDES: Chapter 1 includes introduction of the project.

Chapter 2 includes about the Delhi Metro Rail Corporation (DMRC).

Chapter 3 includes about the company profile of other participating organizations.

Chapter 4 includes the Research methodology of the project.

Chapter 5 includes data collection.

Chapter 6 includes graphical representation of the data collected.

Chapter 7 includes the analysis of data collected.

Chapter 8 includes the conclusions of the study.

Chapter 9includes the recommendations made to the organization (DMRC).

Chapter 10 includes the limitations faced during the study.

Chapter 11 includes the various sources from where the data was collected (bibliography).

Chapter 12 includes the sample of the questionnaire submitted to the participating Organizations.

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OBJECTIVE OF THE STUDY

The main and specific objectives of Training Needs &analysis study are as follows:

Main objective

To study the existing Training Needs &analysis system in Delhi Metro Rail Corporation (DMRC) vis-à-vis other organizations.

Specific objectives

1) To find out the problems that exist in the current TNA system 2) To give suggestions for further improvements in the existing TNA

system of DMRC 3) To get an idea of how to make TNA system more effective so that it can

suite to the emerging business environment.

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INTRODUCTION TO DMRC

The history of planning a Metro Project for Delhi dates back to 70's. The Central Road Research Institute (CRRI) undertook the first exhaustive study on traffic and travel characteristics of Delhi in 1969-70. While bringing out extensive data describing the traffic and travel characteristics, it developed mathematical models to project travel demand. By examining several alternatives, it recommended for a Mass Rapid Transit Network for Delhi. Metropolitan Transport Team (MTT), Indian Railways, has reviewed the above schemes. MTT sought for some modifications to recommendations of CRRI and planned for a well knit Mass Rapid Transit System for the capital city of India. The system comprised of 36 Km of underground corridors aligned two axes North-South and East-West Corridors and 96 Kms of surface rail corridors. Metropolitan Transport Project (MTP-R, set up by the Ministry of Railways, Government of India) prepared an engineering plan to construct the MTR system. As a part of the techno-economic feasibility study, subsoil exploration were conducted on four specific trunk routes and by the side of existing railway tracks and recommended for taking up pilot projects.Feasibility Report on Integrated Multi Modal Mass Rapid Transport System of Delhi (IMMRTS) prepared by RITES recommended for three-component system comprising of Rail corridors, Metro corridors and dedicated bus way totaling to 184.5 Km and further addition of 14 km increased to 198.5 km. The total network contains 16 sections to be implemented in a sequence based on passenger kilometer carried per kilometer length of each section.

DELHI METRO

India is witnessing an unparallel pace of urbanization. Delhi is no exception and the population of Delhi stands at 13.8million as per the last census. The main mode of public transport in the city continues to be road based .With the result the city roads have become highly congested and the pollution levels and the road accidents have gone beyond

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acceptable limits. Ideally, Delhi should have had a Mass Rapid Transit Network of at least 250 K m s. To solve the transportation problem of the city a Master Plan for providing a Metro System has been drawn up to be completed in four phases by the year 2021.The work on the first phase of the project commenced on 1st October, 1998 and is slated for completion by September 2005.The dream of Delhi citizens to have a modern metro system is fast becoming a reality.The financial year 2002 has been an eventful year for the history of entire nation. With the flagging off, of the inaugural train by the Hon’ able Prime Minister on the Shahdara - Tis Hazari section, a new era in urban transport has begun. For the capital city of Delhi, an alternate mode of modern transport system is now available.Delhi Metro is being constructed as a world class Metro. To ensure reliability and safety in train operations, it is being equipped with the most modern communication and train control system. Unique feature of Delhi Metro is its integration with other modes of public transport, enabling the commuters to conveniently interchange from one mode to another. To increase rider ship of Delhi Metro, feeder buses for metro stations have been planned. In short, Delhi Metro has turned out to be a trendsetter for such systems in other cities of the country. Perhaps, because of this reason alone, many State governments have already evinced interest to get technical help from Delhi Metro to set up metro systems in their major cities.

The company is hopeful that with the extension of route length in the near future, the position will improve substantially.

THE CHANGING FACE OF DELHI

Delhi became the capital of India in 1912. In those days, it was a clean, beautiful city where every one loved to live. Even when India got independence in 1947, the population of Delhi was a mere 0.6 million. Of all the cities of the country, the process of urbanization was the fastest in Delhi and as a result, the population today stands at 13.8 million. As of now, the city witnesses about 11.7 million transit trips per day of which no less than 62% are by public transport. Among public transport

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options, 99% are road-based and only 1% is rail-based, despite the fact that Delhi has 144 route kilometers of rail tracks converging into the city from five different directions.

METROSYSTEM- THE ANSWER TO DELHI’S TRAFFIC WOES

A comprehensive traffic and transportation study completed in 1990 brought out the urgent need for a rail-based transit system comprising a network of underground, elevated and surface corridors of 198.5 kms to meet the traffic demand up to the horizon year 2021. Out of these corridors ,120 kms. would run parallel to the existing railway lines on which suburban rail services are already operating. Since it would have been much more cost effective to augment the capacity of the existing suburban services, a study was concluded to critically examine the needs of the city and update a Master Metro Network.The revised Master plan for Delhi metro has recommended a Metro Network covering 330 kms to be implemented in four phases. The government gave clearance for taking up the first phase of the Metro system covering three lines spanning 65.10 kms with a completion cost of 105.7 billion. The details of three lines are as under:

Line no. Total length(in kms)

U/G(in kms)

Elevated(in kms)

At-Grade(in kms)

Stations

Line 1Shahdara-Rithala

22.0 0.0 17.50 4.5 18

Line 2Vishwavidyalaya-C.Sectt.

11.0 11.0 0.0 0.0 10

Line 3Indraprastha-Barakhamba Road-Dwarka Sub City

32.1 2.17 29.93 0.0 31

Total 65.10 13.17 47.43 4.5 59

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The construction of these three lines was completed in November, 2006 and phase 1 of the Metro is now fully operational.The Delhi Metro currently has 60 train sets of four coaches each, which operate from 6 am to 10pm everyday. Punctuality of nearly 100% is maintained almost everyday. To cater to the increasing Traffic, 10 additional sets if train have been ordered.

DELHI METRO RAIL CORPORATION

For implementation and subsequent operation of the Delhi MRTS, the Central Government and the Delhi State Government registered a Company under the name Delhi Metro Rail Corporation Limited (DMRC) in May 1995 with equal equity participation by the Central Government and Delhi State Government.

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WORLD METRO SCENARIO

In developed countries, the planning for a Mass Rapid Transit System generally starts when the city population crosses the 1million mark. The system is in position by the time the city population is 2-3 million & when the population exceeds 4 million or so, planned extensions to the Mass Rapid Transit System are vigorously initiated. Prior to the launch of the Delhi metro, India had a Metro Rail facility in one city i.e. Kolkata, with a length of 16.5Km.

CONTINENT LENGTH OF THE LINES(IN KMS .PER MILLION PEOPLE IN THE CITY)

Europe 38North America 23South America 8Africa 1Asia 10India (kolkata) 2World Average 19

GENERAL CONSULTANTS

To assist DMRC in the implementation of the project, General Consultants comprising a consortium of five international consultancy company companies have been appointed and they have been in place with effect from 14.09.1998.The consortium consists of:

Pacific Consultants International of Japan (Leader) Parsons Brinkerhoff International of USA Japan Railway Technical Services Tonichi Engineering Consultants of Japan Rail India Technical and Economic Services.

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FUNDING PLAN

28% of the project cost is to be financed through Equity Contributions subscribed equally by the Central Government and the State Government. The two Governments have also agreed to give an interest-free subordinate loan to cover the cost of land acquisition, which roughly works out to 5% of the project cost.

Govt. of India 14%

Govt. of National Capital Territory of Delhi 14%

Property Development 7%

Japan Bank for International Cooperation (JBIC) Loan

60%

Interest Free Subordinate debt towards land cost 5%

THE JOURNEY THUS FAR

Construction on the Delhi Metro Project began on 1st October, 1998 and phase1 of Delhi Metro consisting of three lines and 65.10 kms is now fully operational. Line-1 was opened in three stages with the first section of 8.5kms between Shadara- Tis Hazari being inaugurated by the Prime Minister of India on 24th Dec.2002 followed by the 4.7kms Tis Hazari- Inderlok section on 3rd October, 2003 and the 8.8 kms Inderlok – Rithala SECTION ON 31ST March ,2004. The first underground section between Vishwavidyalaya and Kashmere gate covering a distance of 4kms was inaugurated by Dr. Manmohan singh ,Prime minister of India on 19th

December ,2004. thre second section of the underground corridor between Kashmere Gate and central Secretariat was inaugurated by

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Mrs. Sonia Gandhi , Chairperson , National Advisory Council on 2nd

july ,2005. with this DMRC successfully completed Line-2 (underground corridor) between Viswavidyalya and Central secretariat covering a distance of 11kms .Kashmere gate and Rajiv Chowk are interchange stations where the passengers can change from Line-1- Line -2 and vice versa.. Phase 1 of Delhi Metro was completed with the commissioning of Line-3. The prime Minister of India, Dr. Manmohan Singh, inaugurated this line from Barakhamba Road- Dwaka on 30th December 2005. On 31st March, 2006, another 6.5 kms and 6stations were added to Line-3 with an extension of the Line into dwarka sub-city and on11th November,2006 the 2.81 km extension linking Barakhamba road with Indraprastha was completed and opened for the passenger traffic.

An eye view on system parameters

Traction: Line No 1,2 and 3 have 25 KV AC traction. Line No. 2 and underground portion of Lie-3 are provided with 25 KV rigid catenary system, while flexible catenaries are used on Line No.1 and elevated portion of Line No.3.

Rolling stock: 3.2 mtrs . Wide light weight modern state-of- the-art coaches with 8 cars (4 cars in the initial years) train formation are being used. The Rolling Stock has stainless steel shells, which are equipped with 3-phase AC motors, VVVF control, chevron rubber/air bag suspension system and regenerative system.

Signaling: Continuous automatic signaling with automatic train supervision and protection has been planned for all the three lines along with cab signaling. Underground line no.2 is being equipped with Automatic Train Operation System (ATO). The Automatic Train Operation has been introduced for the first time in India.

Telecommunication: State- of- the-art fibre optic Transmission system of Delhi Metro. The System comprises of TETRA digital mobile radio, digital exchanges, direct line communication for train operations, Close Circuit Television (CCTV) for underground Line No.2 and for curved platforms in Line No.1, master clock, centralized Public Address System and Public Information Display system.

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Track Structure: The Delhi Metro has been built on broad guage (5’.6”) with UIC 60kg Head Har4dened rails and Vossloh fastenings without ballast.Fare Collection the 21st century way: The Ticketing system is fully automatic. Metro passengers face the option of using contact-less smart cards and contact-less tokens. The token can be used for a single journey whereas smart cards are for multiple journeys. A ten percent bonus will be available to passengers whenever they buy or recharge their Smart Cards, There are two types of cards – one is Stored Value Card and another Tourist Card. Stored value Cards are available in the denomination of Rs.100/- , Rs.200/- and Rs.500/- and are valid for 1 year fro, the date of purchase or the date of recharge whichever is later. Tourist Cards are for unlimited travel over a short period of time. Available with one day and three day validity periods for Rs.70/- and Rs.200/- respectively.rs.100/- refundable deposit is to be made at the time of buying a Smart Card. Travel on the Metro will cost the commuter Rs.6/- as the minimum fare and Rs.22/- as the maximum fare depending upon the distance traveled by the passenger. Automatic flap type ticket gates (entry, exit, and reversible) have been installed to help people enter and exit the stations quickly.

The convenience of Park & Ride: Parking facilities are available at Metro Stations for private vehicle owners who can park and ride on the Metro, Special feeder buses are also provided for the benefit of the commuters.

World Class Safety Standards: The world’s most sophisticated and advanced safety measures have been implemented in all Metro9 Stations and trains, In the unlikely event of an emergency, the Metro System is geared to evacuate all passengers within 5.5mtrs. from elevated stations and 4mts. from underground stations. The hi-tech, Operational Control Center (OCC0 ensured that if a train breaks down on track, other scheduled trains will automatically stop at a safe distance away to avert collision.

Ventilation and Air conditioning: For the comfort of passengers, trains and all underground stations will be air conditioned and the tunnels ventilated. The ventilation and air-conditioning arrangements in the tunnel and underground stations are so designed that emergency

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ventilation, when required, will continue to be maintained from the standby generators.

The frequency and system capacity: Train frequency of 3 minutes during peak hours has bee proposed on both the corridors to enable carrying 60,000 to 75,000 passengers per hour each way.

Depots: Three Maintenance Depots are located at Shastri Park, Khyber Pass and Najafgarh.

Indigenization – International Technology with an Indian edge: The Delhi Metro is absorbing the latest technology in the field of signaling, Telecommunication, Rolling Stock Manufacture, Automatic Fare Collection System, Traction and Track technology. The manufacture of Modern Rolling Stock has already commenced in India after the initial import coaches and Rolling stock being made by Bharat Earth Movers Ltd, (BEML) at Bangalore in India are being inducted into the Delhi Metro through gradual indigenization, Local vendors are being encouraged to absorb new technologies in other areas also.

A Marvel of innovative construction===========================High Tech ‘underground’ Progress: The Underground section of the Delhi Metro Project between Vishwavidyalya and Central Secretariat has been developed using the latest International Technology, The 11kms long section has ten stations at Vishwavidyalaya, Vidhan Sabha, Civil Lines, Kashmere Gate, Chandni Chowk, Chawri Bazaar, New Delhi, Patel Chowk and Central Secretariat. A maintenance depot along with the coach stabling facilities for the underground line has been made in the Khyber Pass area.Two types of State-of- the art Tunnel Boring Machines have been used for boring tunnels after conducting geological studies of the earth, These are the Rock TBMs for boring through Quartz ire rock sections encountered at places like Chawri Bazaar, Central Secretariat and Old Secretariat and EPBM (Earth pressure balance machines) for boring through softer soil. The New Austrian Tunneling Method (NATM) has also been used.

The Yamuna Bridge- new heights of achievement: The building of the two track – Metro Rail Bridge across Yamuna exemplifies the expertise,

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planning and attitudinal excellence that has gone into making of the Shahadra – Tis Hazari Section if the Delhi Metro Rail Network.The State-of –the-art, 553 meters long continuous, singles pre-stressed box girder, for two tracks across the river Yamuna, was completed on 2nd

February,2001 in a period of just 30months by using a special technique called “Incremental Launching”. This construction technique is ideal for busy cities because it allows construction without any major disruption of traffic. Since the bridge is advanced by sections, unlikely conventionally built bridges, there are no joints and this has also ensured a smoother journey for commuters.

Ballastless Tracks – tomorrow’s technology, today: A showcase of the latest in railway technology, the Delhi Metro Rail is on “ballastless tracks” on the elevated viaduct and the underground corridor, thus minimizing the need for track maintenance and also reducing the running dimensions on structures. Besides lower maintenance and higher safety, this promises minimal vibration and greater riding-comfort for passengers.

Special features of the Underground Metro:

All Underground Metro stations are Air conditioned. Extremely Modern Train Operations and Signalling System with

Automatic Train Operations (ATO) being introduced for the first time in India.

Lifts and escalators at all Stations, The carrying Capacity of the lifts have been increased to 13 persons in the Underground Section.

Close Circuit Television coverage of Underground Stations to ensure safety and security of Commuters.

Mobile connectivity while traveling inside the train and at the stations.

Elevated Section – raising the benchmark The Metro consists of an elevated viaduct, viaduct, which is built on single piers, generally at a height of 10mts from the ground , using the segmental construction technique, generally in the center of the road to enable smooth traffic flow.

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Technological extra-dose!

DMRC has built India’s first extra dosed bridge near Pragati Maidan. At present, there are only 26extradosed bridges in the world. The main span of this bridge is 93 meters long and does not have any piers to support it. The total length of the bridge is196.3 meters an it has a 302 meters radius curvature as required by the alignment.

PHASE IIAfter completing Phase I of the Delhi Metro nearly three years ahead of schedule, DMRC has now started construction of the second phase of the project, which is scheduled to be completed before the Common wealth Games in 2010.The detailed project report of Phase II has finalized routes with a total length of 121.11 kilometers with 79 stations.Section Length*

(Km)Shahdara-Dilshad Garden 3.10Indraprastha-New Ashok Nagar-Noida Sec 32, City Centre

15.10

Yamuna Bank-Anand Vihar 6.20Vishwavidyalaya- Jahangir Puri 6.90Inderlok- Kirti Nagar-Mundka 18.50Central Secretariat-Sushant Lok 20.16Dwarka Sec 9-Dwarka Sec21 2.30New Delhi-Airport 19.50Anand Vihar-KB Vaishali 2.55Central Secretariat-Badarpur 20.16Total 121.11

Future plansAirport link: Delhi Metro is planning to link New Delhi to the Airport through a 19.50 km long corridor. The total journey in this high-speed corridor would take jus t 16 minutes wit h trains running up to 135kmph and will have just two stations between at Shivaji Stadium and Moti bagh. As the route connects the Airport, check –in-facility will be available at New Delhi and with the bus station at Connaught Place.

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Metro in NCR

Delhi Metro is connecting areas like Noida, Gurgaon, Ghaziabad, Bahadurgarh, Faridabad etc to the main city. Gurgaon and Noida corridors have already been approved, whereas routes connecting Faridabad & Bahadurgarh are yet to be sanctioned.

Metros in other Indian Cities.

At the behest of the State Governments of Andhra Pradesh, Maharashtra, Gujarat, West Bengal and Kerala, DMRC has already prepared Detailed Project Reports for Bangalore, Hyderabad, Mumbai, Ahmedabad , kolkatta and Kochi Metros. Apart from these, the State Government of Tamil Nadu has also approached DMRC for preparation of a Detailed Project Report for Chennai Metro.

Consultancy

Today, Delhi Metro is visited regularly by personnel wanting to understand how and what makes DMRC tick. Metro’s management techniques have aroused the curiosity of a host of organizations. Countries like Pakistan, Bangladesh, Indonesia, Sri Lanka, Syria, Ireland, etc. have also shown interest in understanding our technology techniques.

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ROUTE MAP- PHASE-I &PHASE-II

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IT’S JUST WHAT DELHI NEEDED: - BENEFITS OF THE PROJECT ==========================================================

Creating a better environment:

Delhi Mass Rapid Transit System (MRTS) is essentially a ‘social sector’ project, whose benefits will pervade over wide sections of the economy. The first phase will generate substantial benefits to the city. 21.82 lakh commuter trips per day will be siphoned off the roads.This would mean:

2,600 less buses on the roads. Increasing in average speed of road buses from 10.5 km/h to 14

km/h. Saving of 2 million man-hours per day due to reduced journey

time. Saving in fuel cost worth Rs.5 billion per year. More comfortable & safe travel for the commuters. Reduction in atmospheric pollution levels by 50%.  Reduction in accident rates. Improvement in the Quality of life.

DMRC’s Environmental Policy

Adopt environmental –friendly methods and practices so as to cause minimum inconvenience to the public & prevent ecological degradation.

Create assets that are aesthetically appealing, optimize the use of energy and cause minimum impact on the environment.

Conserve and enhance green cover through transplantation of trees and compensatory afforestation.

Make all efforts to create environmental awareness among our employees, contractors and metro users.

Strive for continual improvement in our environmental policies, processes and procedures.

Comply with applicable local and national environmental legislation.

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Saving Space: Metro will reduce journey time by 50 to 75 percent.

Socio-Economic Benefit:

With the completion of the first phase of the metro, the city of Delhi will experience a net benefit of 437.23 lacks rupees per day.

We owe it to our future generations- MRTS Comfortable Travel

A feasibility study for introduction of a Mass Rapid Transit System in Delhi was completed in the year 1990 and it recommended a network aggregating 240 Kms to meet the projected traffic demand for the horizon year 2021.

Delhi Metro gets OHSAS 18001

The Delhi Metro has been awarded OHSAS 18001 (Occupational Health

and Safety Assessment sequence 18001) by Registro Italiano Navale India

Pvt. Ltd. (RINA), Genova. DMRC may be the only operational metro to

receive this certificate in such a short span of time.

Metro Receives ISO 14001 Certificate

The Delhi Metro Rail Corporation  (DMRC) has also received the ISO 14001 certificate for establishing an environmental management system making it the First Metro in the World to receive this certification at the construction stage of the Metro. The United States-Asia Environment Programme (US-AEP), the New York Mass Rapid Transit System and the Confederation India Industry assisted the DMRC in achieving this certification within 15 months.The DMRC Corporate Culture already specifies that the Metro construction should not lead to ecological or environmental degradation and for every tree cut during the construction ten trees have been planted in advance by DMRC as compensatory a forestation. In addition

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environmental impact assessments are done for every section of the Metro to ensure that the ecological balance is not disturbed by Metro construction activities.

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DMRC's CORPORATE MISSION

To make the first phase of the MRTS fully operational by March 2005.

To complete the project within the estimated cost (except for inflation).

To make it a world class Metro - A vehicle to promote dignity and discipline in the city.

DMRC’s CORPORATE CULTURE

Total dedication & commitment to Corporate Mission. Integrity of executives & staff should be beyond doubt. Punctuality is the key word to our culture. Targets are most sacrosanct. Organization must be lean but effective. Corporation must project an image of efficiency, transparency,

courtesy and "we mean business" attitude. Construction activities should not inconvenience or endanger

public or leave unsightly scars in the city. All our structures should be aesthetic and merge well with the

surroundings. Construction should not lead to ecological or environmental

degradation. Dignity is in performing our duty well. Public complaints are to be immediately attended to.

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Organizational chart of DELHI METRO RAIL CORPORATION.

Managing director

Director (P) Director (F)Director (RSE)

Exc. Director (AP)

All CPMs

CA

Exc. Director

All CEEs

DY. COS

All GM (F)

CPO

Company Secretary

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Director (O)

CUP

GM (L)

CPRO

GM (O&RS)

GM (M)

GM (F)

JGM (R&T)

AGM (O)

Training school

Company Profile of other participating organizations.

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CPM-Chief Project ManagerCA-Chief ArchitectCUP-Chief Urban PlannerGM (Legal)-General Manager (Legal)CPRO-Chief Public Relation OfficerCEE-Chief Electrical EngineerDy. COS-Dy. Controller of StoresGM (F)-General Manager (Finance)CPO-Chief Personnel Officer

GM (O&RS)-General Manager (Operation & Rolling stock)GM (M)-General Manager (Maintenance)JGM (R & T)-Joint General Manager (Recruitment and Training)AGM (O)-Assistant General Manager (Operation)

=============================================================

ALL INDIA INSTITUTE OF MEDICAL SCIENCES.=========================================

AIIMS WAS CREATED IN 1956 TO SERVE AS NUCLEUS FOR NURTURING EXCELLENCE IN ALL ASPECTS OF HEALH CARE.

Creating a country imbued with a scientific culture was Jawaharlal Nehru's dream, and immediately after independence he prepared a grand design to achieve it. Among the temples of modern India which he designed, was a centre of excellence in the medical sciences. Nehru's dream was that such a centre would set the pace for medical education and research in Southeast Asia , and in this he had the wholehearted support of his Health Minister, Rajkumari Amrit  Kaur.

The health survey and development committee ,chaired by Sir Joseph Bhore, an   Indian Civil Servant ,had in 1946 already recommended the establishment of a national medical centre which would concentrate on meeting the need for highly qualified manpower to look after the nation's expanding health care activities . The dreams of Nehru and Amrit Kaur and the recommendations of the Bhore Committee converged to create  a proposal which found favor with the government of New Zealand. A generous grant from New Zealand under the Colombo Plan made it possible to lay the foundation stone of All India Institute of Medical Sciences (AIIMS) in 1952.The AIIMS was finally created in 1956,as an autonomous institution through an Act of Parliament ,to serve as a nucleus for nurturing excellence in all aspect of health care.

All-India Institute of Medical Sciences was established as an

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institution of national importance by an Act of Parliament with the objects to develop patterns of teaching in Undergraduate and Post-graduate Medical Education in all its branches so as to demonstrate a high standard of Medical Education in India; to bring together in one place educational facilities of the highest order for the training of personnel in all important branches of health activity; and to attain self-sufficiency in Post-graduate Medical Education.

The Institute has comprehensive facilities for teaching, research and patient-care. As provided in the Act, AIIMS conducts teaching programs in medical and para-medical courses both at undergraduate and postgraduate levels and awards its own degrees. Teaching and research are conducted in 42 disciplines. In the field of medical research AIIMS is the lead, having more than 600 research publications by its faculty and researchers in a year. AIIMS also runs a College of Nursing and trains students for B.Sc.(Hons.) Nursing post-certificate) degrees.

Twenty-five clinical departments including four super specialty centers manage practically all types of disease conditions with support from pre- and Para-clinical departments. However, burn cases, dog-bite cases and patients suffering from infectious diseases are not entertained in the AIIMS Hospital. AIIMS also manages a 60-beded hospital in the Comprehensive Rural Health Centre at Ballabgarh in Haryana and provides health cover to about 2.5 lakh population through the Centre for Community Medicine.

Objectives of AIIMS

To develop a pattern of teaching in undergraduate and postgraduate medical education in all its branches so as to demonstrate high standard of medical education to all medical colleges and other allied institutions in India.

To bring together in one place educational facilities of the highest order for the training of the personnel in all important branches of the health activity.

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to attain self sufficiency in postgraduate in medical education.

Functions   of   AIIMS

Undergraduate and postgraduate teaching in medical and related physical biological sciences.

Nursing and dental education Innovations in education. Producing medical teachers for the country. Research in medical and related sciences. Health care : preventive, promotive and curative; primary,

secondary & tertiary. Community based teaching and research.

all aspects of health care

   INSTITUTE BODY 

Dr. Anbumani RamadossUnion Minister for H&FW & President, AIIMS

Chairman

Shri. R.K. Dhawan, MP (RS) Member

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Prof. Vijay Kumar Malhotra, MP (LS)

Member

Dr. Karan Singh Yadav, MP (LS)

Member

Prof. Deepak Pental, VC, Delhi University

Member

Shri Naresh Dayal, Health Secretary

Member

Dr. R.K. Srivastava, DGHS Member

Dr. Shyam Prasad, Vice President, NBE

Member

Dr. S.S. Agarwal, CDRI , LucknowDr. S.S. Agarwal, Former Director, SGPCI

Member

Prof. B.P. Chaterjee, IACS, Kolkatta

Member

Shri. R.P.Agrawal, Secretary, HRD

Member

Prof. K.K. Talwar, Director, PGI, Chandigarh

Member

Prof. Kartar Singh, Director, SGPGI, Lucknow

Member

Prof. R. Surendran, HOD,  Chennai

Member

Dr. (Mrs.) Nilima Arun Kshirsagar, Dean, HOD, SGS Med. CollegeKEM Hospital, Mumbai

Member

Shri Raughbir Singh, Addl. Secretary & FA, MHFW

Member

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

Smt. Bhavani Thyagarajan, Jt. Secretary, MHFW

Special Invitee

Dean (Acad.) AIIMS Special Invitee

Dr. T.D. Dogra, Dean (Exam.), AIIMS

Special Invitee

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   GOVERNING BODY  

Dr. Anbumani RamadossHon'ble Minister H&FW

Chairman

Shri. R.K. Dhawan, MP (RS) Member

Dr. Karan Singh Yadav, MP (LS)

Member

Shri Naresh Dayal, Secretary (HFW)

Member

Dr. R.K. Srivastava, DGHSMember (Ex-

officio)

Shri Raghubir Singh, AS & FAMember (Ex-

officio)

Dr. Shyam Prasad Member

Prof. K.K. Talwar Member

Prof. Kartar Singh Member

Prof. R. Surendran Member

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

Smt. Bhavani Thyagarajan, Jt. Secretary, MHFW

Special Invitee

Dean (Acad.) AIIMS Special Invitee

Dr. T.D. Dogra, Dean (Exam.), AIIMS

Special Invitee

 

  FINANCE COMMITTEE  

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Shri Naresh Dayal, Health Secretary (HFW)

Chairman

Prof. Vijay Kumar Malhotra, MP (LS)

Member

Shri. R.K. Dhawan, MP (RS) Member

Dr. R.K. Srivastava, DGHS Member

Shri Raghubir Singh, AS & FA Member

Dr. Shyam Prasad Member

Shri. R.P.Agrawal, Secretary, HRD

Member

Prof. S.S. Agarwal Member

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

     ESTATE COMMITTEE  

Prof. V.K. Malhotra Chairman

Dr. Karan Singh Yadav, MP (LS)

Member

Dr. R.K. Srivastava, DGHS Member

Prof. S.S. Agarwal Member

Shri Naresh Dayal, Secretary (H&FW)

Member

Prof. Deepak Pental Member

Shri Raghubir Singh, AS & FA Member

Shri. R.P.Agrawal, Secretary, HRD

Member

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

 

    ACADEMIC COMMITTEE  

Prof. Nilima Arun Kshirsagar Chairman

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Prof. R. Surendran Member

Prof. Kartar Singh Member

Prof. K.K. Talwar Member

Dr. R.K. Srivastava Member

Dr. Shyam Prasad Member

Prof. B.P. Chaterjee Member

Shri. R.P.Agrawal Member

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

 

    HOSPITAL AFFAIRS COMMITTEE  

Prof. S.S. Agarwal Chairman

Shri. R.K. Dhawan, MP (RS) Member

Dr. Karan Singh Yadav, MP (LS)

Member

Dr. R.K. Srivastava Member

Shri Naresh Dayal,  Secretary (HFW)

Member

Shri Raghubir Singh, AS & FA Member

Prof. Nilima Arun Kshirsagar Member

Prof. K.K. TalwarDr. Shyam Prasad

MemberMember

Prof. P. Venugopal, Director, AIIMS

Member-Secretary

SELECTION COMMITTEE

Prof. R. Surendran Chairman

Dr. Karan Singh Yadav, MP (LS)

Member

Dr. R.K. Srivastava Member

Prof. K.K. Talwar Member

Prof. Kartar Singh Member

33

Shri. R.P.Agrawal Member

Prof. Nilima Arun Kshirsagar Member

Dr. Shyam Prasad Member

 

Specialty Centers

Cardio-Thoracic Sciences Centre

Centre for Dental Education and Research

Neurosciences Centre

Dr. R.P Centre for Ophthalmic Sciences

Dr. B.R.A Institute-Rotary Cancer Hospital

De-Addiction Center

Jai Prakash Narayan Apex Trauma Center

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Departments

Anaesthesiology

Anatomy

Biochemistry

Biomedical Engineering

Biophysics

Biostatistics

Biotechnology

Cardiology

Centre for Community Medicine

College of Nursing

Dermatology & Venereology

Endocrinology, Metabolism & Diabetes

Forensic Medicine

Gastroenterology and Human Nutrition

Gastrointestinal Surgery

Haematology

Nephrology

Nuclear Medicine

Nuclear Magnetic Resonance Imaging

Obstetrics and Gynaecology

Orthopaedics

Otorhinolaryngology

Paediatrics

Paediatric Surgery

Pathology

Pharmacology

Physiology

Physical Medicine & Rehabilitation

Psychiatry

Radio Diagnosis

Reproductive Biology

Surgical Disciplines

Transplant Immunology

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Hospital Administration

Laboratory Medicine

Medicine

Microbiology

& Immunogenetics

Transfusion Medicine (Blood Bank)

Urology

DENA BANK

Dena Bank was founded on 26th May, 1938 by the family of Devkaran

Nanjee under the name Devkaran Devkaran Nanjee Banking Company

Ltd.It became a Public Ltd. Company in December 1939 and later the

name was changed to Dena Bank Ltd.

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In July 1969 Dena Bank Ltd. along with 13 other major banks was

nationalized and is now a Public Sector Bank constituted under the

Banking Companies (Acquisition & Transfer of Undertakings) Act, 1970.

Under the provisions of the Banking Regulations Act 1949, in addition to

the business of banking, the Bank can undertake other business as

specified in Section 6 of the Banking Regulations Act, 1949. In the

current financial year the total deposits were up 18.19% and gross

advances increased by 27.87%. Retail credit and SME credit were up by

61.38% and 31.56%, respectively. Priority sector advances have

increased by 23.59% to Rs 6,979 crore and forms 41.5% of the net bank

credit.

Milestones

1. One among six Public Sector Banks selected by the World Bank for

sanctioning a loan of Rs.72.3 crores for augmentation of Tier-II

Capital under Financial Sector Developmental project in the year

1995.

2. One among the few Banks to receive the World Bank loan for

technological upgradation and training.

3. Launched a Bond Issue of Rs.92.13 crores in November 1996.

4. Maiden Public Issue of Rs.180 Crores in November 1996.

5. Introduced Tele banking facility of selected metropolitan centers.

6. Dena Bank has been the first bank to introduce:

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Minor Savings Scheme

Credit card in rural India known as "DENA KRISHI SAKH

PATRA" (DKSP).

Drive-in ATM counter of Juhu, Mumbai.

Smart card at selected branches in Mumbai.

Customer rating system for rating the Bank Services.

GAIL India limited:

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Subsequent to giant gas finds in the late 1970's to develop the localized natural gas markets, the Government of India set up the Gas Authority of India Limited on August 16, 1984 with the following objectives:

Augmentation and setting up of necessary plants and infrastructure facilities for utilization of natural gas obtained from the country or from sea or from other countries.

To transport, treat, fractionate, purify and market natural gas fractions.

To formulate plans for proper utilization of natural gas fractions in close coordination with the government and concerned industries, including industrial users.

To plan, design and construct pipelines, systems and related facilities for collection, treatment, fractionation and marketing of natural gas fractions.

To promote research and development in natural gas transmission, treatment and processing. Also to develop more efficient uses for natural gas.

GAIL (India) Ltd (Erstwhile Gas Authority of India Ltd), India's principal gas transmission and marketing company, was set up by the Government of India in August 1984 to create gas sector infrastructure for sustained development of gas market in the country.

Today GAIL has expanded into Gas Processing, Petrochemicals, Liquefied Petroleum Gas Transmission and Telecommunications. The company has also extended its presence in Power, Liquefied Natural Gas re-gasification, City Gas Distribution and Exploration & Production through equity and joint ventures participations.

GAIL is rated among the top 10 Indian companies in terms of profits and revenue according to October 2003 ET 500, a list of top 500 companies in India compiled by the Economic Times daily. The company's turnover in the financial year 2002-03 was Rs. 11,775 crore (US$2.5 billion) and its net profit Rs. 1,639 crore (US$343 million).

GAIL is the owner and operator of:

India's largest Gas Transmission Networks (4600 km pipelines) World's longest exclusive LPG pipeline (1269 km)

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Seven Gas Processing Facilities with an aggregate capacity of 1.3 MMTPA of LPG, Propane, Pentane and SBP

India's largest gas-based Petrochemicals Complex with an installed capacity of 260,000 TPA of Polyethylene (HDPE, LDPE, LLDPE)

Optic Fibre Cable Network of more than 8,000 Kms to offer bandwidth as a Carrier's Carrier in the Telecom sector.

GAIL is:

An Equity Participant in 12 E&P blocks, including 11 blocks in India and 1 block in Myanmar

A JV Partner in CNG/ City Gas Distribution Projects in Delhi, Mumbai and in Andhra Pradesh

An Equity Participant in two CNG/ City Gas Distribution Projects in Egypt

A JV partner in a gas-based 156 MW Gujarat State Energy Generation (GSEG) Ltd's Power Plant

A JV partner in Petronet LNG Limited to import LNG and deliver Regassified LNG in the Indian Market.

The company has attained a leading status in the Indian business through its all-round contribution to the nation's gas-based economy with a countrywide presence of Pipelines, Plants, Marketing network, including 60 work centres, which is efficiently operated by a young team of less than 3,500 employees, whose average age is 36 years.

GAIL is writing a new genetic code to achieve all-round excellence in their services towards the people and nature. The Team GAIL relentlessly strives to exceed the expectations of its customers and endeavors to create superior value for all its stakeholders through the use

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of the best standards of operations, technologies and safety, health and environmental practices.

GAIL is moving forward to build a nationwide network of natural gas pipelines - The National Gas Grid - to lead India into a clean fuel Natural Gas Era.

Research methodology

Research Design: - a conclusive research using survey method with the help of structured questionnaire was used, as it best conforms to the objectives of the survey.

Meaning of Research:

Research in common parlance refers to a search for knowledge. One can also define research as a scientific search for pertinent information on a specific topic. In fact research is an art of scientific investigation. The advance learner’s dictionary of current English lays down the meaning of research as “careful investigation or inquiry especially through h search for new facts in any branch of knowledge”. Redman and Morey research as a “systematized effort to gain new knowledge”.

Research, is an academic activity and as such the term should be used in a technical sense. According to Clifford Woody research comprises

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defining and problems, formulating hypothesis or suggested solutions: collecting, organizing , and evaluating data ,making deductions and reaching conclusion and at last carefully testing the conclusion to determine whether they are fit the formulating hypothesis. D.Slesigner and M.Stepenson in the ency6clopedia of social science define research as the manipulation of things, concept and symbol for the purpose of generalizing to extend correct of verify knowledge whether that knowledge aids in construction of theory or in the practice of an art. Research is thus on original contributing to the existing stock of knowledge making foe its advancement. It is the pursuit of truth with the help of study, observation comparison, and experiment. In short the search for knowledge through objective and systematic method of finding solution to a problem.

The following diagram describes the overall methodology (research procedure). It includes overall research design, data collection method and the procedure followed for analysis.

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Identification of the project.

Drawing up of questionnaire

Identification of the companies to be surveyed

Approaching the concerned HR head of the companies

Collection of primary data: data filled in the questionnaire by the HR heads

Collection of the secondary data: company literature, different books

2. Data Collection Method:

A structured questionnaire was administered personally to the sample respondents, keeping in mind the various aspects intended achieve objective of project.Primary and secondary data has been collected though a structured Questionnaire and company literature respectively. Various other means like companies’ websites. The primary data collected through Questionnaire has been tabulated for convenience.

PRIMARY DATA

The activities under this stage involved: Questionnaire preparation Structured Interview with concerned Key Personnel. Getting Questionnaire filled by concerned Key Personnel in Hr

department.

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Analysis of data

SECONDARY DATA

The resources of secondary data are: Different websites of organizations covered during study. Textbooks by K. Ashwathapa, C.B.Mamoria. Organization manuals, literature, reports etc.

ANALYSING THE DATA

Recording of findings and suggestions Qualitative analysis of primary data Graphical analysis of primary data Interpretation of primary data

CENTRES TARGETTED

The corporate offices of the following organizations has been covered where actual planning are being done for their companies:

1. DELHI METRO RAIL CORPORATION Shastri Park Train Depot

Delhi-110093.

1. ALL INDIA INSTITUTE OF MEDICAL SCIENCES Ansari nagar, New Delhi-110029.

3. GAIL INDIA LIMITED. 16,Bhikaji Cama Place, R.K.Puram New Delhi-110066

4. DENA BANK Parliament street, New delhi-110001

Sampling:

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The size of sample is depending on the variability in the population. Sampling is the selection of representatives from the universe. Sampling was done because it was not possible to cover all the people concerned.It allows us to concentrate our attention on a relatively small number of people & hence devote more energy to ensure that the information collected from the representatives is accurate.

Characteristics of a sample size

Sample design must result in a truly representative sample Sample design must be such which result in a small sampling error Sample design must be viable in the context of the funds available

for the research study. Sample design must be in systematic way so that bias can be control

in better way. Sample should be such that the result of the sample study can

applied in general for the universe with a reasonable level of confidence.

Sample description

A Sample size of 50 respondents had been taken. Survey conducted in different departments of Delhi Metro Rail Corporation.

Method of communication:

Personal survey method was adopted to administer the questionnaire. As the sample size was small, personal contact was best people suited people of Delhi Metro Rail corporation were contacted and their responses were taken.

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Limitations

Every research study has certain limitations. These could be due to

sample size, sampling techniques, time available, money etc. this study

has also certain limitations. The following are worth mentioning:-

1. As the subject under study involves large population size so

generalizations can’t be made.

2. Due to time and financial constrains the study is restricted to

central, south and north Delhi.

3. Sometimes respondents give altogether biased answers in

responding to the different questions.

4. Presence and persuasion by the questionnaire administrator also

influence the respondent.

5. Lack of time

6. Lack of financial resources

still every effort has been employed in order to reduce the impact of these

limitations.

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RESEARCH FINDINGS

After the analysis and interpretation of the data, I made some observations and findings, which facilitated to give some recommendations to DMRC, for improvement in the TNA

Training needs analysis: A BENCHMARKING STUDY FOR DMRC

BENCHMARKING

Benchmarking is one of the most effective tools in creating a better organization. As the name suggests, Benchmarking is a comparative strategy that measures how a particular business process differs from another one that is known to be distinctly superior. Various types of Benchmarking are possible.

1) Internal Benchmarking : Comparison of two similar processes within the same firm.2) Competitive Benchmarking: When the process is compared with that of a rival firm3) Generic Benchmarking : When the process is being assessed against one in another industry.

The Benchmarking process is made up of the following steps:

1) Identify what is to be benchmarked2) Create the goal of the Benchmarking process: somewhat better,

best in class or best in all classes

3) Identify comparative companies where these performance levels exist for

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the function in question.4) Determine the data collection method and compare the data.5) Determine the current performance gap6) Project the future performance level 7) Communicate Benchmark findings and gain acceptance 8) Establish functional goals 9) Develop action plans

10) Implement specific actions and monitor the progress 11) If necessary, recalibrate Benchmarks.

The process attains maturity when the firm attains leadership positions and when these practices are fully integrated into process. Benchmarking offers a reliable, proven method to improve ones business. It is much more effective then conventional initiatives like TQM. Companies wanting to remain strong and healthy have no option but to benchmark.

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Graphical representation of data collected.

1 = Excellent, 2 = Very Good, 3 = Good, 4 = Satisfactory

EXPLANATION

Above shown graphic representation depicts the position of coaching and mentoring which is an important factor in the training need analysis. Graph shows that Dena bank employees are the most satisfied people in the comparison, rest all rate there organization same.

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Explanation

Regarding organizational awareness again Dena bank and Gail tends to be the best aware organization who rated them self well, they are the most satisfied employees regarding the awareness of the organization.

Explanation

As per the graph representation and the research made in training need analysis the points are very clear that Dmrc has the lowest motivation to its employees just 3.5.

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Explanation

This is bit relaxing that on the interpersonal skills level Dmrc is having the most satisfied employees then in comparison with other employees.

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CONCLUSIONS:

DMRC is one govt. organization that is considered as an “ISLAND OF EXCELLENCE“ for its culture and work ethics but after the survey I came to know that the motivational level of the employees is too low. DMRC needs to empower its employees and concern about the organizational awareness as the suggestions of the employees regarding the improvement of an ambience must be taken seriously. As per the interpersonal skill of the employees of DMRC are concerned, It is up to the mark but still it needs to do little bit of improvements for the effective running of an organization. Here are the following guidelines/suggestions. it might implement:

Coaching and Mentoring : Proper steps should be taken for mentoring:

Establish program objectives. Retention of quality teachers Support teacher morale, communication&

collegiality Should build a sense of professionalism

Manage the local mentor program. Delineation of the roles and responsibilities of mentor

teachers. Develop the program design.

Opportunities for communication &feedback among program participants.

Professional development activities for the teachers to implement the SOL(standard of learning) and technology standards for documentation.

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Develop the mentor selection criteria. Mentors must guide teachers in the program through

demonstrations, observations and consultations to promote instructional excellence.

Mentors must have a possession of effective interpersonal and collaborative skills.

Establish administrator responsibilities. Supervision and evaluation of professional

relationship developed by mentors and teachers. Develop mentor training.

Dealing with difficult or resistant people and conflict resolution.

Enhancing communication skills Developing knowledge of policies and procedures

including student assessment curriculum ,guides and supplemental resources.

Evaluate the effectiveness of the mentor program.

Evaluation should be comprehensive and ongoing and should include multiple criteria that are related to program goals and objectives. Effective evaluation includes the identification of the specific data sources to be used. Sources may include surveys, portfolios and reflective journals, systematic observation (formal, informal) interviews, student outcomes (SOL) performance etc.

Employee Motivation:

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Communication: It is a critical component. Employees must understand expectations as informed employees tend to the most motivated one.

Define goals Listen I intently (Encourage input from all areas). Creating a sense of purpose helps in promoting team

work and instills a sense of pride.

Empowerment:

Promote ownership Let the teams or departments to make their own

rules. It stimulates self motivation. Empower your employees by authorizing them to

take action. It will impart a sense of pride and ownership in an organization.

Recognition:

Make your employees feel appreciated. Look beyond money(personalized heart felt gestures

of appreciation). Reward effort as well as outcome.

Organizational Awareness:

Introduction of the written job chart. Introduction of suggestion box system in which employees

could give suggestion regarding the improvement of

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production process, controlling environ mental pollution, safety programs.

Both way quality circle programs.

Interpersonal skills: Treat others with respect, fairness and consistency. Interaction with others in ways that are friendly,

courteous, and tactful and that demonstrate respect for individual cultural differences and for the attitudes and feelings of others.

Demonstrate empathy and understanding when addressing sensitive issues with others.

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BIBLIOGRAPHY

BOOK on Research methodology by C.B Kothari Book on Human resource management by VSP Rao. Internet site

www.delhimetrorailcorporationlimited.com

DMRC brochures

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APPENDICES

QUESTIONNAIRE ON TRAINING NEEDS & ANALYSIS (TNA)

NAME OF THE RESPONDENT : …..........................QUALIFICATIONS : ………………….JOB TITLE : …………………..DEPARTMENT NAME : ………………….YEARS IN THE SERVICE : …………………..DATE : ……………………

Please rate the relative value of the following questions/comments of the training program as(1=excellent, 2=very good, 3=good, 4=satisfactory, 5=not satisfactory at all or poor)

1. How comfortable do you feel using computers? ...............

2. How would you rate your level of job satisfaction? ............

3. Coaching and mentoring systems available for the staff. ………

4. How would you rate your written communication skills? ……….

5. How would you rate your oral communication skills? ……….

6. How would you rate your work related knowledge ? ………

7. How would you rate your awareness about the organizational policies/plannings …………

8. There is a regular meeting of departmental staff in order to improve the interdepartmental operations & coordination. ………..

9. How would you rate your awareness of all the activities in the organisation which may affect your area of work? …………..

10. How much motivated you feel during your work? ……………

11. How would you rate your interpersonal skills? ……………

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12. There is culture of continuous improvement where you are always trying to learn how to work better & improve operating practices. …………

13. When things go wrong, reasons for it happening are examined in a constructive manner rather than seeking to place blame. ………

14. How would you rate your ability to work in a team? ………..

15. Communication channels are clear, accessible & used effectively. ……….

16. Communication flows 3600 within the organization. ………………..

17. Seminars/presentations are conducted in the organization …………………

18. Job analysis carried out to identify the skill & knowledge required for the tasks. ……….

19. How would you rate your encouragement to identify your own development needs? ………….

20. Proper Benchmarking is carried out for all operational parameters. ……….

Please use the following space to note down any further comments and suggestions …………………………………………………………………………………………

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