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BEHAVIOURAL SCIENCE FOR STAKEHOLDER MANAGEMENT
Stakeholder Analysisof DMRC Phase – III
October 26, 2013
GROUP MEMBER NAME
Amurtya Aggarwal
Archana Veeramachaneni
Ashita Jain
Mragank Narula
INTRODUCTION
• Who is a Stakeholder?• What is Stakeholder Analysis?
DMRC Phase – III
Background
• Delhi Metro is a rapid transit system serving the National Capital Region of India.
• The DMRC is a Joint Venture of the Delhi Government and the Central Government.
• Cabinet approvals have been obtained for 2 new lines and 5 line extensions, totaling 140 km.
Objectives and Benefits
• Identify the stakeholders and their impacts• Assess the interests of these stakeholders • Use the opinions of the most powerful
stakeholders to shape our project • Gaining support to help us win more resources• Anticipate peoples’ reaction to our project
Sources of Identification of Stakeholders
• Ms. Tripta Khurana – Former Chief Architect of DMRC
• Prof. K.T Ravindran – Former head of DUAC• Mr. Anuj Dayal – Chief Manager, Corporate
Communication Wing, DMRC• DMRC Website• RITES Report on SIA
MIND MAP
LIST OF STAKEHOLDERS
• Primary:
LIST OF STAKEHOLDERS
• Secondary:
• Consultants:
• Contractors:
LIST OF STAKEHOLDERS
• Tertiary and Other:
Funding Pattern
JICA LOAN @ 1.4% (INCLUD-ING IDC)
53%
INTEREST DURING CONSTRUCTION(IDC)
2%
GNCTD EQUITY
11%
INTEREST FREE SUB-ORDINATE
DEBT FROM CENTRAL
TAXES11%
PROPERTY DEVEL-
OPMENT BY DMRC
4%
LOAN FROM IIFCL1%
GOI EQUITY11%
INTEREST FREE SUBORDINATE DEBT FOR LAND
4%
GRANT BY DDA4%
PHASE-III FUNDING
Estimated Cost = Rs. 35,242 crores(US$ 6.36 Billion)
Funding Contribution
JICA Govt. DMRC
Contractors are Partners
L&T
Metrostroy- Era JV
J. Kumar Infraprojects Ltd
H.R.Builders (Engineers &
Builders)
Sam (India) Built Well Pvt. Ltd
Pratibha JV ITD JV
Arvind Techno Engineers Pvt.
Ltd.
MBL Infrastructures
Ltd.
Importance to Success
Stak
ehol
der
Inte
rest
s/Ex
pect
ation
s
STAKEHOLDER ANALYSIS GRID
ENGAGEMENT PLANNING STEPS
• STEP 1 – SCOPE
Collaboration and Conflict Matrix
‘CLIP’ Indicator
Collaboration & Conflict Matrix
CLIP Indicator
PIL = DominantPI = ForcefulPL = InfluentialIL = DormantP = ConcernedI = VulnerableL = Marginal
• Step 2 – ACT
Operational Engagement Plan
Strategic Engagement Plan
ENGAGEMENT PLANNING STEPS
Operational Engagement Plan
Strategic Engagement Plan
• STEP 3 – EVALUATE
ENGAGEMENT PLANNING STEPS
Engagement Evaluation Strategy
Engagement Evaluation Strategy
• STEP 4 – LEARN
Engagement Learning Strategy
ENGAGEMENT PLANNING STEPS
Engagement Learning Strategy
THEORETICAL UNDERSTANDING THROUGH: PROJECT PLANNING: INTERPERSONAL
SKILLS:
Minutes of the Meetings
DMRC Website
Corporate Video of DMRC
Classroom Lectures
Tracking Newspaper Articles
Regular Contact with DMRC Officials
Stakeholder Analysis Tool
CLIP Indicator
Team Work via Comparative Study
Weekly Updated Reports
Considering the Views of All Stakeholders
Creative Approach to Show the ‘Big Picture’
STAKEHOLDER ACTION PLANISSUES ACTIONS
MCD and NDMC taking a back step DMRC should explicitly convey their role.
No proper legal codes followed DMRC should follow the Indian Penal Code
Manipulation of Media Media should be more specific about their information
No rules and regulations followed to approve tenders
Clients should be well informed about such rules
Conflict of interest with DUAC DMRC and DUAC should meet halfwayLow compensation to the land owners Monetary compensations + Fringe benefits
and Perquisites
NFPA’s evacuation plan is not practical Time for such evacuation must be extended
DMRC compromised the city in terms of architecture
Focus should shift from political intervention to convenience
Too much authority leads to non-compliance with local norms
DMRC should adjust their guidelines according to the public norms