Final Report of Intrnshp 2011

Embed Size (px)

Citation preview

  • 8/3/2019 Final Report of Intrnshp 2011

    1/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    HUMAN RESOURCE MANAGEMENT

    IN BUNGE

    By

    ANUSHREE MEHROTRA (092601105)

    RUPALI SINGH (092601115)

    BBM [e-Banking & Finance] Course

    JUNE 2011

    Department of Commerce,

    Manipal University, Manipal-576 104

  • 8/3/2019 Final Report of Intrnshp 2011

    2/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    A Project Report on

    HUMAN RESOURCE MANAGEMENT IN BUNGE

    Submitted in partial fulfillment of the requirements

    for the award of

    Degree of BBM [e-Banking & Finance]

    by

    ANUSHREE MEHROTRA

    RUPALI SINGH

    UNDER THE GUIDANCE OF

    MR. JAI RAM SHETTY , MR. SAMEER RANE

    JUNE 2011

    Department of Commerce,

    Manipal University, Manipal-576104

  • 8/3/2019 Final Report of Intrnshp 2011

    3/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    DECLARATION

    We, the students of BBM [e-Banking & Finance], Department of Commerce, Manipal

    University, declare that the Project Report entitled HUMAN RESOURCE MANAGEMENT

    IN BUNGE, being submitted to the Department of Commerce, Manipal University, in

    partial fulfillment of the requirements for the award of Degree of BBM [e-Banking &

    Finance], is our original work and the same is / was not earlier submitted to any other Degree,

    Diploma, Fellowship or any other similar title or prizes

    Signature of students with Names

    followed by Registration Nos.

    Date:

  • 8/3/2019 Final Report of Intrnshp 2011

    4/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CERTIFICATE

    This is to certify that ANUSHREE MEHROTRA(092601105), & RUPALI

    SINGH(092601115), students of BBM [e-Banking & Finance], Department of Commerce,

    Manipal University have carried out their Project entitled HUMAN RESORCE

    MANAGEMENT IN BUNGE in our company /Institution / Organization during the period

    of 6 weeks commencing from 2-5-2010 to 28-5-2010 under the Supervision & guidance of

    Mr. SAMEER RANE Asst General Manager and that no part of this Report has been earlier

    submitted for the award of any other Degree, Diploma, Fellowship or any other similar title

    or prizes and that the work has not been published in any Journal or Magazine.

    The Project has been completed to our satisfaction and copy of the Report submitted by the

    aforesaid students has been accepted by us.

    Signature of the Company Guide with Signature of the

    Name & Designation Authorised signatory

    Date: of company/Inst./Org. with

    Designation & seal.

  • 8/3/2019 Final Report of Intrnshp 2011

    5/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    ACKNOWLEDGEMENT

    We are immensely grateful toMr.Sandeep Shenoy Head of Department,

    Mr. Sai.Sachidanandh.Batt, Project Coordinator for the constant support and the guidance

    that he provided for working on this topic. We would also like to thank Mr jai ram shetty,

    Faculty Guide.

    So in the same sequence at very first, we would like to confer the flower of

    acknowledgement to Mr. Sameer Rane and other staff members who taught us that how to

    do the project through appropriate tools and techniques. Because BUNGE has trusted us and

    given us a chance to do our integrated research study, we would like to give thanks to the

    organization and especially to Mr. Sameer Rane Asst. General Manager, BUNGE,

    MUMBAI from the depth of our heart. Rest all those people who helped us are not only

    matter of acknowledgement but also authorized for sharing our success

  • 8/3/2019 Final Report of Intrnshp 2011

    6/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    TABLE OF CONTENTS

    CHAPTER

    NO.

    NAME OF THE CHAPTER PAGE NO.

    1. INTRODUCTION

    1.1 Company

    1.1.1 Definition

    1.2 Human Resource management in BUNGE.

    2. y Components of HUMAN RESOURCE MANAGEMENT

    y 2.1 Humanresourceinformationsystem-

    y 2.1.1Introduction

    y 2.1. 2Definition

    y 2.1.3 Objective

    y 2.1.4 Applications

    y 2.1.5 Employee documents

    y 2.1.6 Appointment letter

    y 2.1.7 Salary annexure

  • 8/3/2019 Final Report of Intrnshp 2011

    7/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    y 2.2 Training & development

    y 2.2.1 Definition

    y 2.2.2 Purpose & Need

    y 2.2.3 Objective

    y 2.2.4 Training Need Assessment

    y 2.2.5 Training methods

    y 2.2.6 Training Flowchart

    y 2.2.7 Training process

    y 2.3 Promotion

    y 2.3.1Definition

    y 2.3.2 Promotional Policy

    y 2.3.3 Objectives of Promotion

    y 2.3.4 Basis of Promotion

    y 2.4 Recruitment

    y 2.4.1 Meaning

    y 2.4.2 Recruitment- Source and Method

    y 2.5 Job Description

    y 2.5.1 Meaning

    y 2.5.2 Function of Job Description

    y 2.5.3 Features of Job Description

  • 8/3/2019 Final Report of Intrnshp 2011

    8/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    y 2.5.4 Benefits of Job Description

    y 2.5.5 Importance of Job Description

    y 2.6 Performance Appraisal

    y 2.6.1 Meaning

    y 2.6.2 Objectives of Performance Appraisal

    y 2.6.3 Perfomance Appraisal Methods

    y 2.6.4 Management By Objective (MBO)

    y 2.6.5 Self Appraisal

    3.RESEARCH DESIGN

    y 3.1 Research definition

    y 3.2 Research design meaning

    y 3.3 Objective of project

    y 3.4 Collection of data

    4. COMPANY PROFILE

    5.DATA ANALYSYS

    6. FINDINGS

    .

    7.ANNEXURE

  • 8/3/2019 Final Report of Intrnshp 2011

    9/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    8. SUGGESTIONS

    9.CONCLUSION

  • 8/3/2019 Final Report of Intrnshp 2011

    10/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    ABSTRACT

    The project is a part of the training period of Six week, which we

    had in BUNGE INDIA PRIVATE LIMITED under MR. SAMEER RANE(Asst. Manager)

    our organizational guide and MR. AKASH SHUKLA was our internal guide.

    We took the challenge and approach with the project HUMAN RESOURCE

    MANAGEMENT.

    At the end we concluded from the project that employees of Bunge are satisfied with the

    working environment, salary provided and other benefits like (Mediclaim, performance

    linked variable bonus) and other facilities provided by the company.

    The main objective of this project is to study the awareness of the

    Satisfaction of employees regarding the overall working environment. During

    this summer internship program period we have to achieve something,

    which is helpful for our career, and some value addition to the Bunge Company. It gives us

    good opportunity to expose and to create good impression of corporate mind.

  • 8/3/2019 Final Report of Intrnshp 2011

    11/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER 1

    INTRODUCTION

  • 8/3/2019 Final Report of Intrnshp 2011

    12/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    INTRODUCTION

    1.1 INTRODUCTION TO COMPANY

    1.1.1 DEFINITION-

    A company is an association of individuals formed for some common purpose.

    1.1.2 HUMAN RESOURCE MANAGEMENT IN BUNGE-

    Definition

    HRM is a process of bringing people and organization together so that the goals of

    each one are met effectively and efficiently.

    HRM is a modern term for what has traditionally been referred to as Personnel

    Administration or Personnel Management.

    HRM refers to the management of all decision within an organization that is related to

    people.

    HRM is the planning, organizing, directing and controlling of the procurement,

    development, compensation, integration and maintenance of human resource to the

    end those individual, organizational and social objectives are accomplished.

  • 8/3/2019 Final Report of Intrnshp 2011

    13/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER 2

    COMPONENTS OF HUMAN RESOURCE

    MANAGEMENT SYSTEM

  • 8/3/2019 Final Report of Intrnshp 2011

    14/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.1 HUMAN RESOURCE INFORMATION SYSTEM:-

    2.1.1 INTRODUCTION

    Human Resource Information Systems (HRIS) are increasingly popular computerized

    databases that contain important information about employees.

    A computer based application for assembling and processing data related to HRM function

    HRIS consists of a database, which contains one or more files in which the data relevant to

    the system are maintained, and a database management system, which provides the means by

    which users of the system access and utilize these data.

    HRIS contains tools that allow users to input new data and edit existing data, such programs

    provide users with the opportunity to select from an array of predefined reports that may

    either be printed or displayed on a monitor.

    A software or online solution for the data entry, data tracking, and data information needs of

    the Human Resources, payroll, management, and accounting functions within a business

  • 8/3/2019 Final Report of Intrnshp 2011

    15/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.1.2 DEFINITION

    1. The composite of

    data bases,

    computer applications,

    hardware and software that are used to -

    collect,

    record,

    store,

    manage,

    deliver,

    present and update data for human resource.

    A system which seeks to merge the activities associated with human resource management

    (HRM) and information technology (IT) into one common database through the use of

    enterprise resource planning (ERP) software.

  • 8/3/2019 Final Report of Intrnshp 2011

    16/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.1.3 OBJECTIVE OF HRIS

    The goal of HRIS is to merge the different parts of human resources, including payroll, labor

    productivity, and benefit management into a less capital-intensive system than the

    mainframes used to manage activities in the past.

    2.1.4 APPLICATION OF HRIS

    1. To make the desired information available in the right form to right person at the

    right time.

    2. To reduce manual work load of administrative activities.

    3. To supply the required information at a reasonable cost.

    4. To use efficient methods of processing data.

    5. To ensure some security and secrecy of important or confidential data.

    6. To keep the information up-to-date.

    Employee data base development

    e.g.-

    1. profile of employee

  • 8/3/2019 Final Report of Intrnshp 2011

    17/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2. Leave/absence record

    3. Online leave

    4. Employee self service and data base access

    5. H.R. Development

    6. Performance management

    7. Training and development

    8. Learning and development

    9. Compensation and benefits

    10.Salary & income tax management

    11.Claim and reimbursement management

    12.Pay roll

    13.Job evaluation

  • 8/3/2019 Final Report of Intrnshp 2011

    18/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    14. Salary survey

    15.Salary planning

    16.Develop innovative Org. Structure

    17.Employee participation (better communication)

    18.Develop IT

    2.1.5 BUNGE NEW EMPLOYEES HAVE TO SUBMIT FOLLOWING HR

    DOCUMENTS

    1. EMPLOYEE NAME

    2. EMPLOYEE NO.

    3. LOCATION

    4. DESIGNTION

    5. DATE OF JOINING

  • 8/3/2019 Final Report of Intrnshp 2011

    19/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.1.6 APPOINTMENT LETTER-INCLUDES

    RENUMERATION-

    Basic salary, other allowances, PLVB(performance linked variable benefits).

    TRANSFER OF SERVICES-

    One department to another location to another & to any group, company or division.

    PROBATION-

    Probation period of 6 months after which employee services will be confirmed in writing

    based on the performance .The management may extend the probation for further period of 3

    months .during probation period, if the management considers that employee do not meet

    the performance standard of the post it reserves the right to terminate employee service at its

    own discretion after giving 24 hours notice, company has the right to terminate the service

    without assigning any reason during the probation period.

    LEAVE-

    Employee will be entitled to 21 working days of privilege leave and 7 working days of casual

    leave. Grant of leave subject to business exigencies and at the discretion of the company.

    RETIREMENT AGE-

    Employee will retire at the age of 58 years from the service of the company

  • 8/3/2019 Final Report of Intrnshp 2011

    20/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CODE OF CONDUCT-

    Employee will be required to adhere to code of business conduct and standard of business

    behaviour that company expects from all employees . Employees Will be required to

    formally accept in writing code of ethics of the company. A copy of code of ethics along with

    acknowledgement and acceptance letter will be given to the employee along with

    appointment letter.

    NO SIMULTANEOUS EMPLOYMENT-

    While in the employment of the company employee will not ,under any circumstances, be

    permitted to work for any other firm of persons , nor in any way associated with any firm of

    persons as advisor, director, partner ,whether paid or not for employee services, without

    prior written permission of the company. In case this condition is contravened, employment

    will be denied to have ceased in terms of appointment as a result of misconduct and a breach

    of employee obligation under the letter of appointment.

    CONFIDENTIALITY-

    Employee will not, during employment , disclose to any person , firm, or company , or make

    use of any confidential information, which employee may require during the period of

    employment which is connected with the business or finances of the company. After the

    termination of employment, employee will remain contractually bound not to disclose or

  • 8/3/2019 Final Report of Intrnshp 2011

    21/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    make use of any confidential information , or trade secret which could result in company or

    any other group of company .

    PAST REPORT-

    If any declaration or any information furnished by employee to the company proves to be

    false or if employees are found to have willfully suppressed any material information,

    employees are liable to be removed from the services of the company without any notice or

    compensation whatsoever.

    TERMINATION-

    After confirmation, either party shall have the right to terminate this agreement by giving the

    other 3months notice in writing to that effect or by paying notice pay in lieu, thereof without

    assigning any reason whatsoever

  • 8/3/2019 Final Report of Intrnshp 2011

    22/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.1.7 SALARY ANNEXURE

    NAME:

    GRADE

    DEPARTMENT

    DESIGNATION

    LOCATION

    BASIC SALARY

    HOUSE RENT ALLOWANCE

    CONVEYANCE ALLOWANCE

    SPECIAL ALLOWANCE

  • 8/3/2019 Final Report of Intrnshp 2011

    23/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    MONTHLY TOTAL

    ANNUAL TOTAL(A)

    ANNUAL BENEFITS

    LEAVE TRAVEL ASSISTANCE (LTA)

    MEDICAL REIMBURSEMENT

    TOTAL ANNUAL BENEFITS(B)

    RETIREMENT BENEFITS

    PROVIDENT FUND @12% OF BASIC SALARY PER ANUM

    [email protected]% OF BASIC SALARY PER ANUM

    TOTAL RETIREMENT BENEFITS(C)

    PERFORMANCE LINKED VARIABLE BONUS(D)

    GROSS COMPENSATION (A+B+C+D)

  • 8/3/2019 Final Report of Intrnshp 2011

    24/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    OTHER BENEFITS

    GROUP MEDICLAIM HOSPITALIZATION BENEFIT:

    Hospitalization insurance for self, spouse and two dependent children

    (below 21 years of age) as per companys policy.

    GROUP PERSONAL ACCIDENT INSURANCE:

    Group personal accident insurance as per companys policy.

    GRATUITY:

    As per payment of gratuity act,1972.

    PERFORMANCE LINKED VARIABLE BONUS:Value indicated in

    annexure is for service of 12 months with assumed rating 3 & will be

    given if the employee is on rolls of company on day of disbursement.

  • 8/3/2019 Final Report of Intrnshp 2011

    25/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.2 TRAINING AND DEVELOPMENT

    2.2.1 DEFINITION-

    Training is provided to update knowledge, sharpen the skills and creating awareness of the

    latest developments and changes.

    Training is a process of learning a sequence of programmed behavior. It is application of

    knowledge. It gives people an awareness of the rules and procedures to guide their behavior.

    It attempts to improve their performance on the current job or prepare them for intended job.

    Development is aimed not only to improve the existing job performance but also bring about

    personality growth and equip person for promotions and hold positions of greater

    responsibilities.

    Development covers not only those activities which improve job performance but also those

    which bring about growth of the personality; helps individuals in the progress towards

    maturity and actualization of their potential capacities so that they become not only good

    employees but better men and women.

  • 8/3/2019 Final Report of Intrnshp 2011

    26/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.2.2 TRAINING PURPOSE AND NEED

    Training needs are identified on the basis of organizational analysis, job analysis and man

    power analysis

    The sharing of information through training is most valuable tool to develop most valuable

    asseti.e. employees, workers.

    1. To Increaseproductivity:

    training can help employees to increase their level of performance and productivity.

    2. To improve Quality:

    trained employees, workers are less likely to make operational mistakes if the mistakes are

    less, quality of product or service increase.

    3. To helpan org./companyto fulfillits futurepersonnelneeds:

    organizations having good internal educational or training programs, will have to make less

    drastic manpower changes and adjustments in the event of sudden personnel alterations.

    When the need arises, organizational vacancies can more easily be staffed from internal

    sources only.

  • 8/3/2019 Final Report of Intrnshp 2011

    27/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    4. To improve organizationalclimate:

    if production and product quality of any org. improve; then financial incentives increased,

    internal promotion become stressed, then employees feel job satisfaction and the climate of

    organization improves.

    5. To improve health and safety:

    proper training can help prevent industrial accidents. A safe work environment leads to more

    stable mental attitude on the part of employees.

    1. Ensure ultimate customer satisfaction

    2. Improving overall performance of the organization

    3. Enabling employees to do the work more efficiently and effectively, (Employees job

    satisfaction).

    4. Means making the organization more processed , more efficient and effective.

  • 8/3/2019 Final Report of Intrnshp 2011

    28/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.2.3 OBJECTIVES OF TRAINING & DEVELOPMENT

    Objectives :

    1. The main objectives of training and development are to improve the qualities of

    the trainee,

    2. formulation of objectives for different needs and ways of achieving it.

    3. The training objective is very important because it determines the design and content of

    the training programs. It is designed to increase personnel efficiency and capability.

    4. To improve professional growth, smooth and more effective organizations operations.

    5. To enable personal growth

    2.2.4 TRAINING NEED ASSESMENT

    Definition:

    Training need assessment is the process of identifying performance requirements and the

    "gap" between what performance is required and what presently exists.

  • 8/3/2019 Final Report of Intrnshp 2011

    29/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    A Training Need Assessment is the process of separating the job tasks into those for which

    training is needed and those for it is not and then developing an Individual Training Plan for

    accomplishing the needed training. This does not merely mean selecting those knowledge,

    skills or abilities, which are critical to the job performance, but also means determining what

    are the capabilities of the current job.

    There are three levels of need assessment:

    -organizationalanalysis,

    -taskanalysisand

    -individualanalysis.

    Organizationalanalysis : looks at the effectiveness of the organization and

    determines where training is needed and under what conditions it will be conducted.

    Trainingneed analysis at organizational level focuses on strategic planning,

    business need and goals. It starts with the assessment of internal environment of the

    organization such as, procedures, structures, policies, strengths, and weaknesses and

    external environment such as opportunities and threats.

    Individual Level

    Training need analysis at individual level focuses on each and every individual in the

    organization.

  • 8/3/2019 Final Report of Intrnshp 2011

    30/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    At this level, the organization checks whether an employee is performing at desired

    level or not, If there is difference between the expected performance and actual

    performance then certainly there is a need of training.

    Operational Level/ Taskanalysis Training Need analysis at operational level

    focuses on the work that is being assigned to the employees.

    The job analyst gathers the information on the basis of whether the job is clearly

    understood by an employee or not. He gathers this information through technical

    interview, observation, psychological test; questionnaires etc.

    Today, jobs are dynamic and keep changing over the time so training need

    assessment is required time to time for org. to equip their employee for competitive

    advantage.

    2.2.5 TRAINING METHODS

    1.) Onthe Job Training (OJT).

    2.) Demonstrationand examples.

    3.) simulation.

    4.) Apprenticeship.

  • 8/3/2019 Final Report of Intrnshp 2011

    31/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    5.) Classroommethods.

    a.) Lectures.

    b.) Conference.

    c.) Seminar orteam discussion.

    d.) Casestudy.

    e.) Roleplay.

    6.) Othertrainingmethods

    a.)Audiovisual Aids

    b.) Computer-Based Training

    c.)Distanceand Internet-Based Training

    d.) Job Instruction Training (JIT)

  • 8/3/2019 Final Report of Intrnshp 2011

    32/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.2.6 TRAINING METHODS

    TRAINING CALENDAR

    TRAINING NEED IDENTIFICATION

    1. Organizational/Business needs, Developmentalneeds

    2. Failure Anal sis, Accident Anal sis

    TRAINING PROGRAMME

    Class Room / On the Job / External

    TRAINING FOCUS

    EVALUATION OF TRAINING EFFECTIVENESS

    Other Initiatives

    1. Short Term Projects2. Job Rotation3. Knowledge Integration - visits to benchmark units

  • 8/3/2019 Final Report of Intrnshp 2011

    33/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Trainingand Development

    1)Training Focus

    Job Related and Behavioral: this is a worker oriented job analytical approach which attempt

    to describe the whole person on the job.

    Itsmain features:

    a). A fundamental distinction must be made between what has been done and what

    employees need to do to get the things done.

    b.) Although the behavior of employees and their tasks can be described in many

    ways, only a few functions are involved. For e.g. while interacting with machines,

    employees feed, tend, operate, and or set up. Although each of this function occurs over

    a wide range of difficulty and content each essentially draws on a relatively narrow and

    specific range of similar kinds and degrees of employees characteristic and

    qualification.

    Trainingidentification

    Organization/Businessneeds, Individual Needs

    Organizational Needs

    These concerns the performance of the organization as a whole. Here identification of

    training needs is done to find out whether the organization is meeting its current performance

    standards and objectives and if not, exploring ways in which training or learning might help it

    to do so. Sometimes organizational training needs are also identified when the organization

    decides that it has to adopt a major new strategy, create a new product or service, undergo a

  • 8/3/2019 Final Report of Intrnshp 2011

    34/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    large-scale change programme, or develop significant new relationships, such as joining with

    others to form new partnerships.

    Individual Needs

    These concern the performance of one or more individuals (as individuals, rather than as

    members of a group). Here identification of training needs is about finding out to what extent

    individuals need to learn or be trained in order to bring their current performance up to the

    required level as a result of changes in methods and processes that call for new competencies

    and skills.

    Training Calendar

    The training calendar is divided into 3 parts: behavior, functional, and technical. It is

    prepared every year according to the training needs givens to employees. Training calendar is

    a schedule of training prepared for a fiscal year

    Process:

    Step 1: Define and chart part of the organization in which the work has to be done. It is to

    have a focused approach of the study. It could either be a particular department, a section, a

    unit, a specific group or a staff category.

    Step 2: Use various data collection measures to collect both qualitative as well as quantitative

    data.

    Step3: Analyze the entire data collected in order to find out causes of problem areas and

    priorities areas, which need immediate attention.

    Step 4: Priorities the different training programmes according to the responses collected.

  • 8/3/2019 Final Report of Intrnshp 2011

    35/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Step5: Record and file the entire data so that it can be used for future reference while

    designing the training programmes / training calendar.

    Training Programme

    1) Class Room/ Onthe Job/ External

    Class Room: lectures it can be given through verbal presentation audio and visual.

    Onthe job: Conducted at the work site and in the context of the job. It is many times

    informal. An experienced worker shows a training how to work on the job. It is a

    effective method as the trainee learns by the experience making him or her highly

    competent.

    External: KIP visit to other plant sites, Gyanodaya training center of ABG situated in

    Mumbai. Employees are also send to other different areas for training.

    1).Evaluation of Training Effectiveness

    It a last stage in the training and development process. The main objective of

    evaluating the training programmes is to determine if they are accomplishing specific

    training objectives i.e. correcting performance deficiencies. It is useful to explain

    program failure, should it occur. Finally, credibility of training and development is

    greatly enhanced when it is proved that firm has benefited tangibly from it.

  • 8/3/2019 Final Report of Intrnshp 2011

    36/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Other Initiatives

    a).Short Term Projects

    It is given by mentors or supervisors to employees and the project is

    monitored after every 15 days to enhance to improve the effectiveness. If their

    any loop hole proper guidance and mentoring is provided. It is mainly given

    for functional training.

    b.) Job Rotation

    Job rotation involves moving employees from job to job to add variety and reduce

    boredom by allowing them to perform a variety of task.

    c.) Knowledge Integration-visitto benchmarkunits

    KIP visits are given according to the need of employees and the employees are

    send to visit plant sites.

    d.) Counseling

    Counseling helps employees discuss their goals in one to one counseling

    session. Along with goals, other variables identified are capabilities interest

    current job activities and performance. Counseling is usually voluntary.

  • 8/3/2019 Final Report of Intrnshp 2011

    37/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    e.) E-learning:

    E-learning refers to the use of internet or an organizational intranet to

    conduct training online. It relatively easy for trainer to update content. It is

    self paced. Trainees can proceed on their own time. Allows for consistency in

    the delivery of training.

  • 8/3/2019 Final Report of Intrnshp 2011

    38/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.2.7 TRAINING PROCESS

    Poornata Enterprise Learning Management

    1. Project POORNATA is an ERP implementation Project for Human Resource

    Management.

    2. The best in- class Human Resource Management ERP, PEOPLESOFT is

    being implemented

    3. POORNATA is a central implementation with the servers being installed at

    AHURA centre at Andheri Mumbai

  • 8/3/2019 Final Report of Intrnshp 2011

    39/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Objectives of Pooranta

    1. To build a single integrated HR-ERP for all Management cadre employees of the

    group

    2. To elevate all HR processes to world class levels and standardize them across units

    and businesses

    3. Automate HR Processes making them faster and more efficient

    4. Enable timely and accurate data availability to Management for decision making

    1. Purpose

    This is a Guide to your new Enterprise Learning Management System (ELM) Poornata that

    enables BUNGE to proactively manage their learning environment, ensuring that employees

    acquire knowledge and skills consistent with corporate objectives. ELM will focus on

    session-based trainings.

    This Guide is both a reference tool for use in your day-to-day role and also a training manual.

    2. Using Enterprise Learning Management (ELM) Processes

    Introduction: The Enterprise Learning Management process at ABG will be used for entire

    range of end-to-end Training Process. ELM System would be mainly used for session-based

    trainings. The objective is to standardize and automate Training Processes across the Group.

    The Enterprise Learning Management System pursues the following objectives:

    1. To create and foster a learning culture

    2. To enable the Learners to plan and review their learning

  • 8/3/2019 Final Report of Intrnshp 2011

    40/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    This user guide describes the most commonly used transactions in Enterprise Learning

    Management, of recording employee training events or what is called in Enterprise Learning

    Management parlance as Training Activity updates. These changes are done in Enterprise

    Learning.

    Followingarethesteps:

    1. Assign Objectives to Learners

    2. Create and manage a Catalog Item

    3. Create and manage a Activity

    4. Learner enrolls through Employee Self Service

    5. Manager enrolls Employee through Manager Self

    Service

    6. Training Administrator enrolls Learners

    7. Approve Enrollment for Learner by Managers

    8. Manage waitlist of Learners by Training Administrator

    9. Capture Grading and Attendance of Learner by

    Training Administrator

    10. Capture consolidated Training Evaluation Feedback

    11. Action Plan preparation by an Employee

    12. Enter and manage Internal Learner / External /

    Instructor

    13. Supplement Learning

    14. Reports

  • 8/3/2019 Final Report of Intrnshp 2011

    41/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Scope of Project

    The following Human Resource processes would be within the scope of the project:

    Recruitment

    Workforce Administration

    Talent Management

    Compensation

    Position Management,

    Enterprise Learning Solutions (Training)

    Performance Management

    The Payroll processing module would not be within the present scope of the project

    Enterprise Learning Solutions (Training and Development)

    The Enterprise Learning Solutions (ELS) module in Poornata is a complete training and

    development module for all management cadre employees cross the group.

    Training needs identified in the annual performance appraisal documents as well as training

    needs identified in the IDPs ( Individual Development Plans) of Talent Pool members will be

    captured in this module by the training administrators (HR department).

    Additionally an employee as well as his manager will be able to plan and enroll into any

    additional training, other than the ones identified in the Performance Management system, at

    any time during the year. Thus the system gives both managers and employees the flexibility

    to revisit their training needs anytime during the year.

  • 8/3/2019 Final Report of Intrnshp 2011

    42/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Employee Self Service Enterprise Learning Solutions

    With the help of this module, you, as an employee will be able to:

    1. View all the Training courses that are available in your unit, search for

    2. specific training courses which are of interest to you and enroll yourself for the

    same

    3. View the Training activities planned for yourself

    4. View your own learning history

    5. View Objectives ( development areas) identified for yourself through the

    Performance Management and Talent Management processes

    You may enroll yourself, through the Self Service pages of the ELS module to any training

    course which is available to you. This will then be routed to your immediate supervisor for

    approval. After the approval of your immediate supervisor, you will be enrolled for the

    training course.

    If you attend any external training course which is not listed in the learning catalog, you need

    to record the same in the system through the Supplemental learning pages. This will be

    updated in your records on approval of your immediate supervisor.

    Within 7days of completion of any training course, you will need to fill in an action plan in

    the Poornata ELS system. This action plan will be viewable to your immediate supervisor

    who will review the same with you within 90 days of completion of training.

  • 8/3/2019 Final Report of Intrnshp 2011

    43/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.3 PROMOTION

    2.3.1 DEFINITION:

    An upward advancement of an employee in an organization to another job, which commands

    better pay/wages, better status/prestige, and higher opportunities/challenges, responsibility,

    and authority, better working environment, hours of work and facilities, and higher rank.

    Advancement of an employee normally accompanied by the following elements:

    Upward advancement: movement of employee higher up in the organization hierarchy.

    Enhanced responsibility and status prestige together constitute an element of

    promotion.

    Better pay or wages.

    Other elements: better working environment, functional autonomy, scope for

    specialized knowledge.

  • 8/3/2019 Final Report of Intrnshp 2011

    44/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.3.2 PROMOTION POLICY

    All promotions should be for a trial period, in case the promoted person is not found capable

    of handling the job.

    Normally, during this trial period, he draws the pay of higher post, but it should be clearly

    understood that if he does not make the grade, he would be reverted to his former post and

    former pay scale.

    2.3.3 Objectives ofpromotion :

    To put the worker/employee in a position where he will be of greater value to the company

    and where he may derive increased personal satisfaction and income from his work.

    1.To recognize an individuals performance and reward him for his work so that he

    may have an incentive to grow ahead.

    2.To boost the employee morale and encourage loyalty.

    3. To promote job satisfaction among the employee and give them an opportunity for

    unbroken, continuous service.

    4. To increase an employees organizational effectiveness.

  • 8/3/2019 Final Report of Intrnshp 2011

    45/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.3.4 Basis ofpromotion:

    1. Seniority

    2. Merit-based

    3. Examination

    4. Firstly the employee should have got a rating of 4 on 5 point scale in 2 out of least 3

    years(rating 3 means employee has achieved the target)

    5. Secondly, based on gallup strength finder test, he should have potential to take

    higher responsibility .

    6. Finally there should be position available in company.

    SENIORITY:

    - length of recognized service in company/organization or in its various plants, or in its

    departments, or in a particular position

    MERITS OF SENIORITY BASED PROMOTION-

    1. Simple to understand and operate. All employees are assured that promotion will

    come automatically when it is due.

    2. Satisfies the personal aspirations of the employees for growth, builds morale and is

    contributing to better labor-management relations.

    3. To grant promotion on the basis of seniority is to reward employees for loyalty.

    4 Leads to an optimum utilization of the existing work force by training and

    development.

    5. Workers feel job security.

  • 8/3/2019 Final Report of Intrnshp 2011

    46/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    DRAWBACKS-

    1) People who do not quite come up to the requirement of higher job or inefficient, may be

    promoted.

    2) The worth of an individual is not appreciated; employee motivation to work as well as

    possible is not reinforced. This generates frustration and may compel a good employee to

    leave the organization.

    MERIT BASED:

    1. Merit is the efficiency and capacity of an individual judged in the light of his past

    performance.

    2. Deserving employees are promoted after assessment of their abilities and

    performance.

    3. Promotions in this system are justified on the basis of qualifications, traits,

    capacity, proficiencies and abilities.

    Advantages ofmerit based promotion:

    Brings rewards for meritorious work, extra competence, achievement and initiatives.

  • 8/3/2019 Final Report of Intrnshp 2011

    47/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    1. Encourages an employee to work hard so that he may get an opportunity for

    advancement in the organization.

    2. Leads to increased productivity, for individuals are satisfied that their

    merit and competence will be properly appreciated and rewarded.

    Examination:

    Eligibility test are conducted. Qualifying in such examinations helps employees become

    eligible for promotion to certain posts.

    1.Encouragement of promotion within the organization instead of looking outside to

    fill vacancies in higher places.

    2.. An understanding that ability and seniority will be taken in to account in making

    promotions. A clear statement regarding the promotion base.

    3. Drawing up an organizational chart to make clear to all the ladder of promotion.

    Where there is a job analysis and planned wages policy, such chart is quite easy to

    prepare.

    3.Making it clear to all concerned who may initiate and handle cases of promotion.

  • 8/3/2019 Final Report of Intrnshp 2011

    48/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.4 RECRUITMENT

    2.4.1 MEANING

    -Recruitment deals with finding the applicants, communicating opportunities and information

    and generating interest.

    -Recruitment is discovering of potential applicants for actual or anticipated organizational

    vacancies.

    -Recruitment is a process to discover the sources of manpower to meet the requirements of

    the staffing schedule and to employ effective measures for attracting that manpower in

    adequate numbers to facilitate effective selection of an efficient working force

    - Recruitment is corner stone of entire personnel structure

  • 8/3/2019 Final Report of Intrnshp 2011

    49/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.4.2 RECRUITMENT- SOURCE AND METHOD

    Source

    a.)Internalsource

    -Wheneveranyvacancy occurs,somebody withinthe organizationis

    upgraded,transferred,promoted.

    -INTERNAL JOB PROMOTION

    -EMPLOYEE REFERENCE

    - JOB TRANSFERS

    b.) Externalsources-

    -ADVERTISING

    - EMPLOYMENT EXCHANGES

    - CAMPUS RECRUITMENT

    - WALK-IN-INTERVIEWS

    - EMPLOYMENT AGENCIES

    - INTERNET

  • 8/3/2019 Final Report of Intrnshp 2011

    50/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    RECRUITMENT -METHOD

    Methods:

    1.)Directmethods-these include sending recruiters to educational and professional

    institutes, recruitment is done in co-operation with the placement office of a college.

    2.) Indirectmethods indirect methods involved mostly advertising in newspaper,

    in trade and professional journals, technical magazines and brochures.

    3.) Third Party- these includes the use of commercial or private agencies,

    recruiting firms, trade unions like employment or labor exchanges.

    1. CAMPUS RECRUITMENT

    -The term campusrecruitment refers to the system where various companies/ org. come to

    the college CAMPUS to recruit bright new faces to work for them.

    - Campus Recruitment provides a platform for the organizations to meet the aspirants and

    pick up intelligent, committed youth who have the requisite enthusiasm and zeal to prove

    themselves.

    - The most significant fact about Campus Recruitment is that instead of the job seekers

    approaching employers, the employers come to the most suitable prospective candidate with

  • 8/3/2019 Final Report of Intrnshp 2011

    51/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    a job offer. It is common practice for Institutes today to hire a Placement Officer who

    coordinates with small, medium and large sized Companies and helps in streamlining the

    entire Campus Recruitment procedure.

    1. It is easy for companies to reach a particular college and conduct recruitments there

    rather than reach out to a whole lot of individuals via newspapers etc.

    Thestagesthatstudentsnormallygo through asapart of Campus Recruitmentare

    :

    -Aptitude Test

    -GD (GroupDiscussion)

    -Interviews

    1. Aptitude Test:

    Aptitude test is a structured systematic way of evaluating how people perform on

    tasks or react to different situations

    Aptitude tests are designed to test the presence of certain innate abilities required for

    a particular line of work or study. companies generally test students in areas such as

    Quantitative Methods, Verbal Ability, Logical Reasoning and Basic Knowledge. An

    aptitude test is used as a process of filtration to reduce the number of candidates for further

    rounds of selection process.

  • 8/3/2019 Final Report of Intrnshp 2011

    52/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2 GroupDiscussion:

    A group discussion or GD is conducted to test the following skills of candidates

    Interpersonal - listening, speaking, receptiveness, team spirit, etc.,

    Clarity ofthought - Knowledge and the ability to link known facts

    Communicationskills- Coherence

    In a GD a group of students is asked to discuss a topic given to them.

    The reason companies conduct a GD is to check on certain attributes of the candidate. The

    abilities that a company looks for in a person are clarity of thought and clarity of

    language.

    They also look for the ability to understand and structure a response to the topic. They

    also look for innate leadership skills that a student exhibits.

    3 Interview:

    An interview helps the recruiters to get to know the person behind the test scores and what

    is mentioned in the application and CV. The recruiters use the interview process to

    evaluate the candidate on various aspects such as goals, attitude, motivational levels,

    ability to react to situations, etc. An interview also helps the company assess the cultural

    fit between the company and the student.

  • 8/3/2019 Final Report of Intrnshp 2011

    53/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    BENEFITS OF CAMPUS RECRUITMENT

    CampusRecruitment provestobe beneficial for both parties concerned.

    Companies get the opportunity to choose from and select the best talent in a short

    span of time.

    Companies end up saving a lot of time and efforts that go in advertising vacancies,

    screening and eventually selecting applicants for employment.

    College students who are just passing out get the opportunity to present themselves

    to some of the best Companies within their industry of interest.

    Therecruitmentand selectionprocessis divided into

    twelvesteps:

    1. Workplace planning and estabilishing the position

    2. Preparing the position description

    3. Advertising the position

    4. Forming a selection committee

    5. Shortlisting applicants

    6. Interviewing applicantsI

    7. Seeking reference reports

    8. Deciding upon the successful applicant

    9. Managing unsuccessful applicant

    10.Offer and appointment

  • 8/3/2019 Final Report of Intrnshp 2011

    54/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    11.Accountability

    12.Induction

    I. Induction

    Induction is the first step in building a two-way relationship between the organisation and the

    employee.

    i. Commencing a new position with a new organisation can be a daunting process.

    There are colleagues, supervisors and managers to meet, new processes to become

    familiar with, new offices and buildings to navigate, new software to master,

    employment conditions to understand and a job to learn.

    The transition to the new workplace is made easier and more effective for both the new

    employee and the employer if there is an effective induction process.

    The Four Componentsto an Effective Induction

    1. Human Resources

    Client Services staff will ensure information and documentation facilitating payment of

    salary is completed. Relevant University policy documentation and useful University

    information will also be provided.

    2. Induction Checklistand Guide

    The induction checklist and guide has been designed to provide you with easily accessible,

    relevant and useful information.

    3. Workplace Induction

  • 8/3/2019 Final Report of Intrnshp 2011

    55/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Supervisors should provide new employees with a local workplace induction during their first

    weeks of employment. This will cover:

    y Job requirement

    y Health and safety

    y Workstation, email and communication system

    y Office layout

    y Local workplace issues/customs

    y Working conditions, processes and procedures

    y Performance development framework

    The induction checklist may be used as a guide for departments and workplaces to shape their

    own induction program according to local needs.

    4. Company Orientation

    Orientation workshops have been designed for professional staff and academic staff .

    I. CLARITY OF VACANCY

    The company forecasts the budget for the next year according to the number

    of employees to be recruited.

    2.5 JOB DESCRIPTION

  • 8/3/2019 Final Report of Intrnshp 2011

    56/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.5.1 MEANING:

    It generally includes duties, responsibilities,scope and workingconditions of a job

    along with ajob titleand the name ordesignationof the person to whom employee

    reports. Job description usually forms the basis of job specification.

    job descriptionshelp individuals identify their roles and responsibilities in the business

    world.

    By further examining job descriptions, an employee can determine employer standards, find

    ways to negotiate better wages, and use skills and education to receive hard-earned

    promotions and transfers in the companies and businesses they choose.

    2.5.2 FUNCTION OF JOB DESCRIPTION

    Function

    Aside from clearly stating employer expectations and eliminating questions regarding

    employee responsibilities, job descriptions provide companies with a physical tool to

    measure individual success rates and growth within a position.

    Job descriptions help recognize high performers and determine which employees need

    additional guidance and support. When performing annual reviews, the tool is a

    valuable resource in naming individual strengths and weaknesses.

  • 8/3/2019 Final Report of Intrnshp 2011

    57/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2.5.3 FEATURES OF JOB DESCRIPTION

    Most job descriptions consist of the job title, the role within the organization, who to report

    to, duties of the position, relevant experience and competencies, special working conditions,

    certifications or memberships and benefits. Writing an effective job description can take the

    Human Resource Department time and they may choose to hire a job analyst to help assist

    with the process.

    2.5.4 BENEFITS OF JOB DESCRIPTION

    Job descriptions protect employers from lawsuits by clearly stating the physical

    requirements of the job. They also clearly define the expectations of a certain role to

    new and internal applicants.

    A well written job description also highlights the role of others within the company.

    Each individual knows whom to report to and what his or her pull is in terms of

    employee relations.

    JOB DESCRIPTION OF HUMAN RESOURCES

    1. There are various functions that the HR Department looks into. They are -

  • 8/3/2019 Final Report of Intrnshp 2011

    58/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    1. Recruiting and hiring

    2. Promotions

    3. Determining salaries

    4. Handling leaves

    5. Reviewing and processing awards

    6. Handling retirements

    7. Worker's compensation

    8. Policy making and implementing

    9. Training and development

    2.5.5 IMPORTANCE OF JOB DESCRIPTION

    Job descriptions and human-resources (HR) departments go hand in hand. A job

    description is used as a mechanism for recruitment, and determining job

    qualifications, allowing HR to match a qualified employee with the job the best suits

    him within the company.

    Functions

    A job's functions are listed in the job description. This can help prevent an employer

    from asking employees to perform duties not listed in the job description, and can also

    prevent an employee from refusing to do the job he was hired to do.

  • 8/3/2019 Final Report of Intrnshp 2011

    59/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Pay Scale

    HR can use the job description to determine the factors of compensation, such as shift

    differentials or hazardous working environment and other factors.

    Preventing Turnover

    1. Human resources has the duty of preventing a high turnover rate within the

    company. A solid job description can help prevent placement of employees in

    the wrong positions, reducing turnover.

    2. A job description helps the interview process go smoothly because the

    questions asked are aligned with the job requirements. HR should avoid

    questions such as an applicant's religious beliefs or marital status, which violate

    Equal Employment Opportunity regulations.

    3. Identification, A job description identifies and lists the appropriate channels of

    communication for each employee and company department.

    2.6 Performanceappraisal-

    2.6.1 MEANING_

  • 8/3/2019 Final Report of Intrnshp 2011

    60/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    1. Performanceappraisal:the measurement and assessment of an employees job

    performance

    2. Method of evaluating the behavior of employees in the workplace, normally

    including both the quantitative and qualitative aspects of job performance.

    3. A systematic way of evaluating both work related behavior and potential of

    employees.

    4. A process that involves determining and communicating to an employee how he or

    she is performing the job and ideally, establishing a plan of improvement.

    5. Performance appraisal is the process of obtaining, analysing and recording

    information about the relative worth of an employee.

    6. The focus of the performance appraisal is measuring and improving the actual

    performance of the employee and also the future potential of the employee. Its

    aim is to measure what an employee does.

    2.6.2 Objectives Of Performanceappraisal:

    1. To review the performance oftheemployees over a given period of time.

    2. To judge the gap between the actual and the desired performance.

    3. Helps to strengthen the relationship and communication between management and

    employees.

    4. To diagnose the strengths and weaknesses of the individuals so as to identify the

    training and development needs of the future.

    5. To provide feedback to the employees regarding their past performance.

  • 8/3/2019 Final Report of Intrnshp 2011

    61/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    6. Provide clarity of the expectations and responsibilities of the functions to be

    performed by the employees.

    7. To judge the effectiveness of the other human resource functions of the

    organization such as recruitment, selection, training and development.

    8. To reduce the grievances of the employees.

    1. Workrelated objective

    2. Career development objective

    3. Communication.

    4. Administrative objective.

    1.)Workrelated objectives:

    1. improvement of work efficiency.

    2. Job evaluation

    3. Assignment of work according to specialization and expressed inclination of

    personnel and planning further organizational expansion and diversification on

    the basis of internal manpower planning.

    4. There is be equal distribution of work among all employees to reduce the work

    stress which helps in increasing motivation in employees

    5. All employees get equal opportunity to perform from top level to the lowest level.

    6. Company is providing positive atmosphere to employees which increases

    interaction level among employees and other facilities which increases working

    capability.

  • 8/3/2019 Final Report of Intrnshp 2011

    62/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2)Career development objectives:

    1. Identifying strong and weak points of personnel and aiding remedial measures for

    perceived weaknesses through need based training;

    2. Encouraging, motivating, rewarding, correcting or punishing employees;

    3. Determining career potential of an employee with respect to his area of

    specialization and aptitude and then chart future training course accordingly.

    Communication objectives:

    - Provide timelyfeedback on performance;

    1. Clearly establish goal in terms of what is expected;

    2. Provide counseling and job satisfaction, through open and free discussion

    regarding performance;

    3. Aiding self-assessment of employees in terms of where they stand in the

    organization, by comparing expected and actual performance.

    Administrative objectives:

    1. Serve as a basis for promotion, rewards and penalties

    2. Performance based proper incentive administration.

    3. To form transfer and placement policy on the basis of performance.

    2.6.3 Performance Appraisal Methods

    Once org. decide which results & behaviors have to measure, the next need is to decide how

    to measure those results & behaviors.

  • 8/3/2019 Final Report of Intrnshp 2011

    63/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Forced Distributionmethod: in this method a five point scale of job performance is used.

    Employees are placed between the two extremes of good and bad job performance; like

    10% are placed at the top end of the scale, given superior or outstanding merit; 20%

    given better rating i.e. above average; 40 % satisfactory or average; 20% given poor;

    and 10% unsatisfactory or poorer.

    The factors in rating scale printed form are of two types:

    1. Employee characteristics and

    2. Employee contribution.

    Employeecharacteristicsareincluded such qualitiesas;

    initiative, leadership, cooperativeness, dependability, attitude, enthusiasm, loyalty, creative

    ability, decisiveness, analytical ability, emotional ability and co-ordination.

    Employeecontributionareincluded;

    the quality and quantity of work, the responsibility assumed, specific goals achieved,

    regularity of attendance, attitude towards superiors and associates etc.

    The traits are then evaluated on a continuous scale in a sequence:

    Example:

    Attitude

    _________________________________________________________________________

    0 5 10 15 20

  • 8/3/2019 Final Report of Intrnshp 2011

    64/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    | | | | |

    ___________________________________________________________________________

    No interest careless Interested in work. Enthusiastic Enthusiastic

    in work. Indifferent Accepting different about job and opinionand

    Constant instructions opinion. workers. advicesought

    complainer by others.

    Decisiveness

    ___________________________________________________________________________

    0 5 10 15 20

    | | | | |

    ___________________________________________________________________________

    Slow to take takes decision takes decisions takes decisions takes decision

    Decision aftercareful promptly inconsultation without

    consideration with others consultation

    2.6.4 Management by Objectives (M.B.O.)

    A process whereby the employees and the superiors come together to identify common

    goals of an organization.

  • 8/3/2019 Final Report of Intrnshp 2011

    65/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    On the basis of the organization goals the departmental goals are set; from there the

    employees set their personal goal to be achieved (major area of responsibility are

    defined.) .

    (Such defined responsibility becomes the basis of evaluating the performance of the

    individual employee.)

    These goals represent specific and measurable targets, meaning that these goals cannot be

    vague.

    Employees also in joint agreement with their superiors decide the standards to be taken as

    the criteria for measurement of their performance and contribution and also the course

    of action to be followed.

    Objective of the company are set a period specific target.

    -This target become a key result area (KRA) of the CEO.

    -Then it gets divided till it reaches the bottom most.

    -Fulfillment of objective set by Board of Directors depend on fulfillment of each person

    KRA.

    Hence if one person fails it will hamper the attainment of the desired result

    Stepsinvolved in MBO

    1.) The MBO cycle begins with a review of organizational goals and objectives.

    2.) Through managerial and employee participation, employee objectives are established.

  • 8/3/2019 Final Report of Intrnshp 2011

    66/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    3.) Throughout the cycle, progress is monitored.

    4.) At predetermined intervals, managers perform progress evaluation. There is a

    measurement and the comparison of the employees actual performance with the

    standards set.

    5) Reward for goal completion

    6) The cycle repeats yet again

    Advantages of MBO

    1.) Clarity of goals- with MBO, came the concept SMART goals i.e.

    S Specific

    M Measurable

    A Achievable

    R Realistic

    T Time bound

    2) MBO increases employee job satisfaction. It becomes a source of motivation for

    employees. Involving employees in the whole process of goal setting and increasing

    employee empowerment increases employee job satisfaction and commitment

    3) Better communication and coordination- frequent reviews and interactions between

    superiors and subordinates helps to maintain harmonious relationships within the org.

    and also solve many problems faced during the period.

    Disadvantage of MBO

  • 8/3/2019 Final Report of Intrnshp 2011

    67/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Very time consuming. To come up with goals for each individual employee is very time

    consuming process

    360 Degree Performance Appraisal

    System which involves collecting feedback on an individuals behavior practically from all

    angles

    360 degreeperformanceappraisal-

    -also known as multi rater feedback; full circle appraisal and group performance review.

    In the changing market conditions if the org. wants to know everything about a employee

    the 360 degree method must be on the top of the corporate wish list.

    Performance Appraisaland feedbacks

    Performance appraisal may be defined as a structured formal interaction between a

    subordinate and supervisor, that usually takes the form of a periodic interview (annual or

  • 8/3/2019 Final Report of Intrnshp 2011

    68/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    semi-annual), in which the work performance of the subordinate is examined and discussed,

    with a view to identifying weaknesses and strengths as well as opportunities for improvement

    and skills development.

    In many organizations - but not all - appraisal results are used, either directly or indirectly, to

    help determine reward outcomes. That is, the appraisal results are used to identify the

    better performing employees who should get the majority of available merit pay

    increases, bonuses, and promotions.

    By the same token, appraisal results are used to identify the poorer performers who may

    require some form of counseling, or in extreme cases, demotion, dismissal or decreases

    in pay. (Organizations need to be aware of laws in their country that might restrict their

    capacity to dismiss employees or decrease pay.)

    Whether this is an appropriate use of performance appraisal - the assignment and

    justification of rewards and penalties - is a very uncertain and contentious matter

    2.6.5SELF APPRAISAL

    Self appraisal is an important part of the performance appraisal process where the employee himself

    gives the feedback or his views and points regarding his performance. Usually this is done with the

  • 8/3/2019 Final Report of Intrnshp 2011

    69/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    help of a self appraisal form where the employee rates himself on various parameters, tells about his

    training needs, if any, talks about his accomplishments, strengths, weaknesses, problems faced etc.

    TIPS FOR SELF APPRAISAL

    y Be honest

    Always be truthful and honest while telling your accomplishments or failures. Dont

    exaggerate your strengths and dont hide your weaknesses. Dont make personal

    judgments for anybody.

    y Do thepreparation

    Its always better to prepare yourself before the

    meeting. Get all the lists in place, prepare all the evidences and references.

    y Be objective

    Objectivity is important in self appraisal. Dont exaggerate or downplay your

    achievements or failures. Be specific and concise in your statements and if possible

    support them with examples or references or evidences with dates. For example: "I

    responded to all queries within 48 hours" is better than just saying "My customer service

    was good."

    y Positiveattitude

    Have a positive attitude towards the whole appraisal process. Be co-operative. Dont

    hesitate from taking the responsibility of your failures as well as the achievements.

  • 8/3/2019 Final Report of Intrnshp 2011

    70/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Demonstrate enthusiasm to improve in future and take all his suggestions calmly.

    Dont complain or demonstrate a negative attitude.

    y Coveralltheaspects

    Apart from your strengths, weaknesses, accomplishments and failures,

    express the opportunities you would like have for your development and

    improvement. Suggest ways to overcome the problems faced. Assess your capabilities,

    behaviours and skills and competence.

    y Seekfutureresponsibilities

    According to the assessment of the KSAs according to your job description, plan

    the short term and long term for the next year. Try to look for tasks beyond your

    current job responsibilities. This will help in personal development as well as

    contributing to the organizational productivity.

    Self appraisal should ideally include the accomplishments, the goals

    achieved, the failures, and the personal growth (i.e. new skills acquired,

    preparation for the future etc.), the obstacles faced during the period, the

    efforts for removing them, the suggestions, and the areas of training and

    development felt by the employee.

  • 8/3/2019 Final Report of Intrnshp 2011

    71/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER-3

    RESEARCH DESIGN

    3.1 Research Definition

    Research is a process in which the researcher wishes to find out the

    end result for a given problem and thus the solution helps in future

  • 8/3/2019 Final Report of Intrnshp 2011

    72/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    course of action.

    According to Redman & Mary, research is defined as a Systemized

    effort to gain new knowledge

    3.2Research Design:

    Research design is the arrangement ofcondition and analysis of data in manner that

    aims to combinerelevance to the research purpose with economy in procedure.

    Research designs are concerned with turning the research design into a testing project. The best

    design depends on your research questions. Every design has i ts positive and negative sides. The

    research design has been considered as a "blueprint" for research, dealing with at least four

    problems: what questions to study, what data are relevant, what data to collect, and how to analyze

    the results.

    Research design can be divided into fixed and flexible research designs (Robson, 1993). Others have

    referred to this distinction with quantitative research designs and qualitative research designs.

    However, fixed designs need not be quantitative, and flexible design need not be qualitative. In fixed

    designs the design of the study is fixed before the main stage of data collection takes place. Fixed

    designs are normally theory-driven; otherwise its impossible to know in advance which variables

    need to be controlled and measured. Often these variables are quantitative. Flexible designs allow for

    more freedom during the data collection. One reason for using a f lexible research design can be that

    the variable of interest is not quantitatively measurable, such as culture. In other cases, theory might

    not be available before one starts the research.

    3.3 Themain objective oftheprojectis

    1. to understand the functions of human resource management .

  • 8/3/2019 Final Report of Intrnshp 2011

    73/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    2. to analyse the different components of human resource management .

    3. to understand role of human resource management in increasing the employee satisfaction.

    4. to analyse of hrm in increasing the efficiency of employees.

    During this summer internship program period we have to achieve something, which is

    helpful for our career, and some value addition to the Company. It gives us good opportunity

    to expose and creating good impression of corporate mind.

    3.4 Collection of data

    1)Primary data

    The information collected through interaction with the departmental heads ,project

    guide and through the observations and writing the concerned departments.

    2)SECONDARYDATA-

    Secondary data pertaining to the study are collection from the records maintained by the

    human resource department.

    The secondary data collected ,from the related literature which includes text books, articles

    in newspaper, annual reports, department manuals, project reports.

    CHAPTER 4

  • 8/3/2019 Final Report of Intrnshp 2011

    74/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    COMPANY PROFILE

    BUNGE INDIA PVT LTD.

  • 8/3/2019 Final Report of Intrnshp 2011

    75/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    B-401&501, BUSINESS SQUARE , ANDHERI, KURLA ROAD, CHAKALA, ANDHERI

    EAST MUMBAI-400 093

    PHONE- 91-22-4050-9500

    MAIL- www.bunge.com

    Companytype- private

    .

    INTRODUCTION-

    BUNGE is a global agribusiness and food company with integrated operations that stretch

    from farm field to retail shelf and circle the globe. It captures value wherever it appears on

    the food production chain, end to end.

    ACTIVITIES OF COMPANY-

    Manufacturing animal feedfor farmers..

    Originating oilseeds and grains from the worlds primary growing regions and transporting

    them to customers worldwide

    Crushing oilseeds to make meal for the livestock industry and oil for the food processing,

    food service and biofuel industries..

    Producing bottled oils , mayonnaise, and other food products for consumer.

    Milling wheat and corn for food processors ,bakeries , brewers and other commercial usages.

    OTHER OPERATING COMPANIES-

    Bunge Alimentos (Brazil) - largest oilseed processor and wheat miller.

  • 8/3/2019 Final Report of Intrnshp 2011

    76/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Bunge Argentina - 2nd

    leading oilseed processor and leading fertilizer producer.

    Bunge Europe - # 1 in the bottled oils and largest suppliers of SBM and SBO

    (meals and oil).

    Bunge Global Agribusiness - global team focusing on linking the organization areas

    to markets.

    Bunge Fertilizantes(Brazil) - largest producer and seller of fertilizer in South

    America.

    Bunge North America - worlds largest corn dry miller

    MISSION OF THE COMPANY

    ENHANCING LIVES BY IMPROVING THE GLOBAL AGRIBUSINESS AND

    FOOD PRODUCTION CHAIN

    -To help farmers grow more crops

    -To transport and process those commodities efficiently and safely, and

    -to create affordable, high quality food products that people enjoy and trust.

  • 8/3/2019 Final Report of Intrnshp 2011

    77/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    DEMOGRAPHICS-

    FOUNDED- 1818

    EMPLOYEES-24,787(End 2008)

    23,889(End 2007)

    1.

    FACILITIES-450+

    COUNTRIES OF OPERATION-30+

    VOLUMES-138.4mmt(end 2008)

    137mmt(end 2007)

    HEADQUARTERS WHITE PLAINS,NY

    FOOD PRODUCTS PRODUCED BY COMPANY

    DALDA

    CHAMBAL

    MASTERLINE

    DOUWEIJIA

  • 8/3/2019 Final Report of Intrnshp 2011

    78/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    HUMAN RESORCE SERVICES

    The human resources services portion of your budget encompasses the peripheral services

    your department provides to support the organization. Include employment agency fees if you

    occasionally use temporary workers during busy times. Allocate money for executive search

    firms, if appropriate. Other costs can include the cost of pre-employment or periodic drug

    testing for employees, credit check fees, employee assistance programs or background

    testing. If your organization uses newspaper, magazines or online sources to advertise open

    positions, include advertising costs in your budget.

  • 8/3/2019 Final Report of Intrnshp 2011

    79/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER5

    DATA ANALYSIS

  • 8/3/2019 Final Report of Intrnshp 2011

    80/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    DATA ANALYSIS

  • 8/3/2019 Final Report of Intrnshp 2011

    81/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    THIS PIE CHART SHOWS LEAVES TAKEN BY EMPLOYEES IN BUNGE. THIS

    INFORMATION IS TAKEN ROUGHLY BECAUSE OF EMPLOYEES BUSY

    SCHEDULE.THE EMPLOYEES ARE SATISFIED WITH THE LEAVE GRANTED TO

    THEM BY COMPANY.

  • 8/3/2019 Final Report of Intrnshp 2011

    82/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    THIS BAR DIAGRAM SHOWS SOME OF THE JOB TITLES HELD BY THE

    EMPLOYEES IN THE COMPANY FOR EXAMPLE- PSYCHOLOGIST,IT

    MANAGER, PROGRAMMER,ELECTRICAL ENGINEER,ETC PERFORMING

    DIFFERENT JOBS AT VARIOUS LEVELS.

  • 8/3/2019 Final Report of Intrnshp 2011

    83/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER6

    FINDINGS

  • 8/3/2019 Final Report of Intrnshp 2011

    84/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    1.Training and Development methods used by the company.

    . 2. Promotional strategies adopted by the company.

    3.Various Performance Appraisal techniques of the company

    4.Various Recruitment policies of the company.

  • 8/3/2019 Final Report of Intrnshp 2011

    85/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER7

    ANNEXURE

  • 8/3/2019 Final Report of Intrnshp 2011

    86/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    BUNGE PVT. LTD.

    REPORT ON EXTERNAL TRAINING

    (To besubmitted through Dept. Head to HRD)

    NAME : DESIGNATION :

    DEPARTMENT : EMP. CODE :

    I. Title of the program :

    II. Organized by (Agency) : Place :

    III. Date(s) & Duration: From _________ To _________ ________ Days

    IV. Topics Covered during the program.

    1.

    2.

    3.

  • 8/3/2019 Final Report of Intrnshp 2011

    87/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    V. Problems/Issues of BUNGE INDIA PVT. LTD.or development area of you discussed during

    the program.

    1.

    2.

    3.

    VI. New learning to be implemented in your work place:

    1.

    2.

    3.

    VII. Comments of the Dept. Head

    Signature of HOD

  • 8/3/2019 Final Report of Intrnshp 2011

    88/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    Employee Name: Department:

    Name of Training Programme: Duration:

    Employee Id: Date:

    POST TRAINING FEEDBACK FORM

    Please use the 1-6 ratings below to indicate your views on questions 1 to 2

    1. Post training how would you now score your

    ability to use the service?

    2. To what extent will you be helped to implement

    your Action Plans:

    (a)by your line manager (b) by your colleagues?

    3. What do you think should be added to the programme?

    4. How successful were the trainees in implementing their action plans?

    5. To what extent were they supported in this by their line managers?

    Poor Excellent

    1 2 3 4 5 6

  • 8/3/2019 Final Report of Intrnshp 2011

    89/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    6. To what extent has the action listed above achieved a Return on Investment for the

    organization, either in terms of identified objectives satisfaction or, where possible, a

    monetary assessment.

    Employee Name: Department:

    Name of Training Programme: Duration:

    Employee Id: Date:

  • 8/3/2019 Final Report of Intrnshp 2011

    90/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    TRAINING SESSION FEEDBACK FORM

    (Behavioral Training)

    1 Did the trainees put their learning into effect when back on the job?

    1 Were the relevant skills and knowledge used

    1 Was there noticeable and measurable change in the activity and performance of the

    trainees when back in their roles?

    1 Was the change in behaviour and new level of knowledge sustained?

  • 8/3/2019 Final Report of Intrnshp 2011

    91/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    1 Would the trainee be able to transfer their learning to another person?

    1 Is the trainee aware of their change in behaviour, knowledge, skill level?

    ..

    1 What did you like best about the programme?

    ....

    1 What did you like best about the programme?

    ....

    1 What did you learn from the programme?

    ....

  • 8/3/2019 Final Report of Intrnshp 2011

    92/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER 8

    SUGGESTIONS

  • 8/3/2019 Final Report of Intrnshp 2011

    93/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    - The company should increase the retirement age from 58 to 60 years

    .

    - Company can include self appraisal method in promotional strategies.

    - After retirement benefits should be provided.

    - Training effectiveness should be measured on monthly or quarterly basis

    so that the organization came to know how effective and useful training

    they are giving to the employees which in turn increase productivity and

    also it reduces the turnover of employees. With this we can also came to

    know about the effectiveness of trainee.

    - Behavioral feedback form should be their and it should be monitored. As

    the behavioral training cannot be measured so major focus should be given

    on this training.

    - Employees going for external training should give presentation or lectures

    after returning so that other employees can also be able to learn the same

    thing without going outside.

    - Assigning of functional training need should be done by respective

    departments because they know their employees needs better then others.

    - For fresher more technical training should be given as only one or two

    month training is given to them so fresher should be given

  • 8/3/2019 Final Report of Intrnshp 2011

    94/95

    DEPARTMENT 0F COMMERCE

    MANIPAL UNIVERSITY

    CHAPTER 9

    CONCLUSION

  • 8/3/2019 Final Report of Intrnshp 2011

    95/95

    Working on the project was an enriching experience for me not only I got to know about the

    manufacturing process of vegetable oils, food products,etc but also the HRD department of

    the organization.

    An also got the opportunity to be a part of HRD department. I had a wonderful experience of

    meeting with different departments HODs and VPs.

    It was a great learning experience of 6 weeks to know the working culture of the

    organization.

    The working of HRD is based on ISO standard.

    In every organization HR department holds a special position for running the organization as

    HR is all about how to manage personnels. As HRD is responsible for recruitment,

    induction, training, performance appraisal and talent management for benefit of employees.

    HRD provided training to employees as per their needs. HR people evaluate the effectiveness

    of training by taking feedback form and post training feedback form.

    HRD prepare training calendar for the current fiscal year for which describes the schedule for

    the training.

    Now with the change in the technology the HRD is also using a SAP module known as

    Poornata (people soft software). It also helps in providing e-learning. This ERP connect all

    management cadres. With the help of this e-training is also given to employees and also the