Financial Assistance - ochsner.org · Cangelosi, Robert J., MD Casey, Kristin L., MD Cavazos, Cristina M., MD Claiborne III, Martin D., MD Cohen, Megan E., CRNA Corn, Michelle R.,

Policy Number OHS.REV.042Date of Issue 07/2014Review Dates 07/2014Revision Dates 07/2014, 02/2016Policy Owner(s) Patient Financial Services

Financial Assistance

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I. PurposeThis policy provides financial assistance guidelines for the provision of free or discounted, eligible Medically Necessary services to patients who meet certain eligibility criteria and demonstrate an inability to pay.

II. ScopeThis policy applies to all patients who are residents of Louisiana or Mississippi and receive either Professional Services or Technical Services at Ochsner Health System (Ochsner), as listed on Attachment D, that are Medically Necessary and who meet certain eligibility criteria.

III. DefinitionsA. Emergency Medical Conditions– Defined within the meaning of section 1867 of the

Social Security Act.B. Expected Payments- All claims allowed by insurers. C. Family Income– Defined by the Census Bureau which includes earnings,

unemployment compensation, worker’s compensation, Social Security, Supplemental Security Income, public assistance, veterans’ payments, survivor benefits, pension or retirement income, interest, dividends, rents, royalties, income from estates, trusts, educational assistance, alimony, child support, assistance from outside the household, and other miscellaneous sources on a pre-tax basis. The following are excluded from calculation as Family Income by the Census Bureau:1. Noncash benefits (such as food stamps and housing subsidies);2. Capital gains or losses; and3. Non-relatives, such as housemates.

D. Federal Poverty Level (FPL)– The set minimum amount of gross income that a family needs for food, clothing, transportation, shelter and other necessities and varies by family size as set forth by the Department of Health and Human Services.

E. Financial Assistance–refers to healthcare services provided by Ochsner without charge or at a discount to qualifying patients.

F. Gross Charges– Total charges at the facility’s full established rates for the provision of patient care services before deductions from revenue are applied.

G. Medically Necessary– Services that are reasonable or necessary for the diagnosis or treatment of an illness or injury. Medical Necessity will be determined by the examining physician.



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H. Patient Portion- The amount the patient is financially responsible for after insurance has been applied to the bill for the services rendered.

I. Professional Services- services provided by a physician or clinical professional.J. Self Pay Discount– Discount applied to amounts due from patients for uninsured

services. K. Technical Services- medical or technical equipment, supplies or services.L. Underinsured– Patient has some form of third party assistance but still has out-of-

pocket expenses that exceed his/her ability to pay.M. Uninsured– Patient has no form of third party assistance to assist with financial

responsibility for medical services.

IV. Policy StatementsA. Ochsner is committed to providing Financial Assistance for Medically Necessary

Care to persons who are Uninsured, Underinsured, ineligible for a government program, or otherwise unable to pay, and who are determined to be eligible for Financial Assistance in accordance with this policy. Ochsner shall provide, without discrimination, care of Emergency Medical Conditions to individuals regardless of their eligibility for Financial Assistance or for government assistance.

B. Patients who are determined eligible for Financial Assistance shall not be deferred for Medically Necessary care.

C. Patients are expected to cooperate with Ochsner’s procedures for obtaining Financial Assistance or other forms of payment, and to contribute to the costs of their care based on their individual ability to pay.

D. The granting of Financial Assistance shall be based on an individualized determination of financial need and will not take into account age, gender, race, social or immigration status, sexual orientation, or religious affiliation.

V. Procedures/Standards and Roles & ResponsibilitiesA. Eligibility for Financial Assistance

1. Financial Assistance applies to patient liability only, including but not limited to, deductibles, co-payments, and co-insurances and is available to residents of Louisiana and Mississippi. Eligibility for Financial Assistance is determined based on the patient’s Family Income, assets, and family size.

2. Ochsner shall provide a 100% Financial Assistance discount for eligible services to patients whose Family Income is at 200% of the FPL Guidelines or less.



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3. Patients whose Family Income exceeds 200% of the FPL may be eligible to receive discounted rates on a case-by-case basis based on their specific circumstances, such as catastrophic illness or medical indigence, at the discretion of Ochsner. For exceptions, documentation may be required to qualify for Financial Assistance. Exceptions include, but are not limited to:a. Expensive medications;b. Terminal illness; orc. Multiple hospitalizations.

4. Failure to comply with Ochsner’s Medicaid coverage and Financial Assistance screening process will exclude patients from Financial Assistance eligibility.

5. Modifications to previously awarded discounts shall be made if subsequent information indicates the information provided to Ochsner was inaccurate.

B. Services Available Under this Policy1. Financial Assistance is available for all Professional Services and Technical

Services, except for the following:a. Pre paid, fixed price services; b. Transplant services; andc. Fees for Professional services rendered by the providers as listed on

Attachment A.C. Methods by Which Patients May Apply for Financial Assistance

1. Financial Assistance requests can be made by contacting the Patient Account Customer Service department via telephone, email, fax, or written correspondence or by visiting the Patient Financial Services Department located at Ochsner Health System facilities.

2. Financial need will be determined by an individual assessment of financial need and may:a. Include an application process (“Attachment B”), in which the patient or the

patient’s guarantor, is required to cooperate and supply personal, financial, and other information and documentation relevant to making a determination of financial need;i. The Financial Assistance application is required to provide additional

information to allow for a more in-depth review of borderline approvals, hardship cases, and large balances.



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b. Include the use of external publicly available data sources that provide information on a patient’s or a patient’s guarantor’s ability to pay (such as credit scoring);

c. Use a third party tool when there is insufficient information provided by the patient and may be utilized as the sole documentation source to make a Financial Assistance determination;

d. Include reasonable efforts by Ochsner to explore appropriate alternative sources of payment and coverage from public and private payment programs and to assist patients to apply for such programs; or

e. Include a review of the patient’s outstanding accounts receivable for prior services rendered and the patient’s payment history.

3. Applications for Financial Assistance are considered on an episode-of-care by episode-of-care basis. A patient has 240 days from the date of the first post-discharge bill for an episode of care to apply for Financial Assistance for that episode of care.

D. Amounts Charged to Patients1. Patients who receive financial assistance may not be charged more for the same

services generally billed to insured patients. The Financial Assistance discounts are separately calculated for each facility and represent the average payor yield by reviewing Medicare and commercial actual and Expected Payments (including the Patient Portion) over the prior twelve month period as demonstrated more fully on Attachment C.

E. Presumptive Financial Assistance Eligibility1. In addition to the formal Financial Assistance application process, Uninsured

patients may also be presumed to be eligible for Financial Assistance for charges on Technical Services based on evidence provided via use of a third party screening tool, which may be utilized as the sole documentation source to make a Financial Assistance determination.

2. Medically Necessary charges not covered by Medicaid or indigent care programs may be presumed eligible for Financial Assistance.

3. Account balances with previously made payments may be considered for Financial Assistance if requested through Patient Financial Services or Patient Accounts Customer Service; however, they shall not be considered through the presumptive Financial Assistance process.

F. Billing and Collection Efforts1. The Billing and Collections policy and translated copies can be obtained:



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a. online at https://www.ochsner.org/patients-visitors/billing-and-financial-services/financial-assistance/ or

b. upon written request at Ochsner Health System Patient Financial Services 1514 Jefferson Highway, New Orleans, LA 70121.

2. Ochsner will not impose extraordinary collection efforts such as wage garnishment, liens on primary residences or other legal actions for any patient without first making reasonable efforts to determine whether that patient is eligible for Financial Assistance under this policy.

G. Communication of the Financial Assistance Program to Patients and Within the Community1. Information about the Financial Assistance program can be found on patient

billing statements, the Ochsner web site, by visiting Patient Financial Services located at the Ochsner facilities, or on the patient discharge summary.

VI. Enforcement and ExceptionsA. Failure to comply with this policy may result in progressive discipline up to and

including termination of employment for employees or termination of contract or service for third-party personnel, students or volunteers.

VII. Internal ReferencesOHS.REV.044 Billing and Collections policy

VIII. External ReferencesHFMA 501(c)(3) Hospital Charity Care Policy and Procedure

Census Bureau Measure of Poverty https://www.census.gov/hhes/www/poverty/about/overview/measure.html

42.U.S.C. 1395dd

26 U.S.C 501, see also 26 CFR Parts 1, 53 and 602, Additional Requirements for Charitable Hospitals; Final Rule

IX. Policy HistoryOHS.REV.042 Financial Assistance (July 2014)



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X. Approved

Warner Thomas, President and Chief Executive Officer

Scott Posecai, Executive Vice President and Chief Financial Officer

ReviewersStephanie Wells, System Vice President Revenue Cycle ServicesKatherine Cardwell, AVP Revenue CycleSystem Policy Review Committee, 10/26/2015

Attachment A Professional Services Not Covered by Financial Assistance Policy

Policy Number OHS.REV.042 Date of Issue 07/2014 Review Dates 07/2014 Revision Dates 07/2014, 02/2016 Policy Owner(s) Patient Financial Services

Last Updated: 04/10/2018 P a g e 1 | 3

Ochsner Baptist and clinics Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Aikawa, Taro, MD Al-Dujaili, Lena J., MD Anderson, Odette A., MD Anwar, Ali S., DO Arshad, Muhammad K., MD Atluri, Prashanthi, MD Austin-Hosli, Michelle M., CRNA Aventura, Emily, MD Ayers, Julie B., CRNA Beltz, Devon G., CRNA Bennett, Betty C., NP Blecker, Uwe, MD Blum, Craig A., MD Blunck, Joshua T., D.O. Brandon, Nora, CRNA Bronstein, Yulia L., MD Bulczak, Dariusz P., MD Burkholz, Kimberly J., MD Caldemeyer, Karen S., MD Cangelosi, Robert J., MD Casey, Kristin L., MD Cavazos, Cristina M., MD Claiborne III, Martin D., MD Cohen, Megan E., CRNA Corn, Michelle R., CRNA Cousins, Catherine M., PA-C Craft, Blythe P., DNP Craigie, James E., MD Crefasi, Lynn M., RNFA Dann, Phoebe H., MD Dauterive Jr., Patrick B., CRNA Davae, Ketan C., MD Davis, Steven W., MD Dennis, Patrick M., MD DiPoce, Jason M., MD Dym, Jean-Paul, MD Edson, Steven B., MD Erhard, Heather A., MD




Farrell, Erin, MD Fassihi, Amir A., MD Geatrakas, Christina S., MD Germain, Lisa P., DDS Gibson, Aprile B., MD Gilmore, Jared Y. III, MD Grush, Lisa G., NP Haik, Kenneth G., MD Haranath, Sai P., MD, MPH Hecht, Adam R., MD Henderson, Jannell F., MD Hendricks III, Clifford A., MD Hollier, Larry H., MD Hughes Jr., Douglas E., MD Ittmann, Alyce L., CRNA Jain, Shelly, MD Juarbe, Ruben, MD Kasirajan, Lakshmipriya P., MD Khatod, Elaine G., MD Lama, Angela P., CRNA Lane, Amy P., CST Lee, Olivia C., MD Leggio, Christopher T., DPM Lyons, Thomas R., MD Mader Jr., Edward C., MD Maggio, Stacy B., SA-C Magne, Jacqueline M., MD Mahmood, Omar A., MD Maki, Neil J., MD Mason, Glenn A., MD Mauras, Cynthia P., OT McGee, Erin A., CRNA Midkiff, Michelle F., NP Miller, Kimberley S., MD Mohamed, Talaat H., MD Molbert, Paul A., CRNA Monroe, Karen F., CRNA Morais, Joshua D., MD Moran, Patrick J., CRNA Morley, Robert M., DO Mundinger, Gerhard S., MD Murphy, Erin S., CRNA Nguyen, John D., MD




Nicell, Donald T., MD Otto, Tara M., MD Parkey, Joe E., MD Parro-Gottsegen, Leslie, DDS Paul, Marc H., MD Philip, Shailendri E., MD Phillips, Mary P., MD Postal, Eric S., MD Powell, Melanie, MD Qureshi, Ashfaq A., MD Rebstock, Madelyn S., PA-C Reyes, Jamie P., NP Rhoden, Sandra J., MD Rideau, Alecia M., MD Robinette, Alison M., MD Rulnick, Adam D., MD Saleh, Elaine M., MD Schexnayder, Heidi J., OT Schnell, Jeremy F., CSFA Skinner, Kentucky R., CSFA Smiley, Shannon R., CRNA St. John, Jay, MD Stalder, Mark W., MD Stolier, Alan J., MD Strong, Benjamin W., MD Turkish, Lance, MD Van Dyke, Russell B., MD Wagner, Kathryn R., MD Ward, Victoria, PA-C Welsh, David A., MD Wise, Matthew W., MD Wolfe, Gregory W., MD Wong, Waikeong P., MD Wool, Brandon M., MD Worley, Newland K., MD York, Harold R., MD Zarlingo, Monte F., MD Zorn, Jeffrey G., MD

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Ochsner Medical Center- Baton Rouge and clinics Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Aikawa, Taro, MD Aitken, Robert A., MD Albares, Robert P., CRNA Ali, Rizwan, MD Andermann, Jonathan M., MD Anderson, Odette A., MD Antrobus, Stephen D., MD Anwar, Ali S., DO Arain, Ghulam M., MD Arcement, Patrick V., PA-C Aucoin, Adrian P., MD Aultman, Chad J., MD Austin, LaTania Z., CRNA Aventura, Emily, MD Awwad, Reem S., MD Bailey, Kirk M., MD Bains, Amy S., PA-C Baril, Robert T., DO Beard, Brent, CRNA Bergeron, Beau M., MD Black, Andrew, MD Blackwood, Kevin M., MD Blanchard, Penny, NNP Blatt, Ellen R., MD Boal, Kelly C., PA-C Boedefeld II, William M., MD Boland, Mary A., PA-C Borne, Tyler G., CRNA Bourgeois, Jenna M., MD Bourgeois, Tiffany M., MD Brabham, Daron V., CRNA Bronstein, Yulia L., MD Browder, Margaret E., NP Brown, Jason A., MD Brown, Lee, NNP Burkholz, Kimberly J., MD Burnham, Jeremy, MD Burns, Sarah K., CRNA




Butler, Daniel L., MD Buuck, Celeste B., NP Caldemeyer, Karen S., MD Campo Jr., Nicholas, MD Cantelli Quin, Cara, MD Carroll, Matthew L., PA C Casey, Kristin L., MD Cashio, Alessandra A., PA-C Cassidy, Emily V., MD Cavazos, Cristina M., MD Champagne, Aaron J., CRNA Chapman, Eric D., MD Coll, Jonathan P., MD JacConsoer, Monique L., NP Conway, Susan, MD Courtney, Russell T., MD Crouch, John E., MD Daigre, Mecca H., NP Daire, Daniel J., NP Dave, Ritu, MD Davis, Alex J., DPM Davis, Ryan A., CRNA Davis, Steven W., MD Deland, Mary M., MD Delman, Tal B., MD Demouy, Jeffrey A., MD Desharnais, Shannon R., CRNA DiPoce, Jason M., MD Dorn, Callie S., CRNA Edson, Steven B., MD Ewen, Mitch, CRNA Felberg, Robert A., MD Fenn, James M., MD Ferrara, Gregory F., MD Fields, Carmen L., CRNA Firmin, Kristie L., PA-C Flanagan, Brandi P., NP Fletcher, James D., MD Fortuna, Robert B., MD Fowler, Scott, CRNA Freeman, Kathryn E., PA Gautreaux, Chad P., CRNA Geatrakas, Christina S., MD




Gleason, Karey A., CRNA Goldstein, Baruch B., MD Goni, Michelle, MD Guarino, Elizabeth N., PA-C Guedry, Alexandra T., PA-C Guidry, London C., MD Hadeed, Christine Z., NP Hall, Christian, MD Hammonds, Mark, PA-C Hanson, Richard D., MD Haranath, Sai P., MD, MPH Hardy, Darlene, CRNA Henry, Charles S., MD Hodgkins, Emma L., NNP Holwager, Patrick, CRNA Huang, Daniel, PA C Hughes Jr., Douglas E., MD Hunt, Rebecca Z., NP Hymel, Brad J., MD Ivan, Mihaela, MD Ivy, Cathleen A., MD Jacomine, Christian P., PA-C Johnson, Amy M., CRNA Johnson, Jodie, CRNA Johnson, Kassidy A., NP Karachalios, Michael D., MD Kasirajan, Lakshmipriya P., MD Keaton, Christopher C., NP Kemp, Emily C., PA C Khatod, Elaine G., MD King, Angela, MD Krainin, Joseph G., MD Lamoureux, Christine A., MD Landry, Christina C., PA-C Landry, Cristel C., NP Langlois, Kevin M., MD Lanier, Mark W., CRNA Latino, Ellie B., PA-C LeBourgeois, Erin, NNP Lin, Michael C., MD Longe, Adewole C., MD Maddox, Judy, CRNA Madhere, Maxime, MD




Mahmood, Omar A., MD Martin, Sara A., MD Mason, Glenn A., MD McGehee, Kathrine R., NNP Metrailer, Micah J., CRNA Mohan, Kinila T., MD Monnell, Kimberly Anne, DO Morris III, Hershel F., CRNA Munir, Syeda, MD Musso, Katherine E., CRNA Nettles Jr, Karl M., MD Nettles, Aaron K., CRNA Nevrekar, Dipti, MD Nguyen, Victoria A., DO Nicell, Donald T., MD Okungbowa, Roland O., CRNA Ourso, David M., NP Pancoast, Bridget H., P.A.-C. Parada-Orrego, Sandra, MD Parekh, Vipul, MD Park, Christopher W., MD Patel, Kiranbhai R., PA-C Patterson, Christiane M., CRNA Perkowski, Paul E., MD Philip, Shailendri E., MD Pollock, Max R., MD Postal, Eric S., MD Prevost, Melinda, MD Reddy, Abelash K., MD Regan, William M., MD Rhoades, Amy L., NNP Rhoden, Sandra J., MD Riley, Ashley R., PA-C Robinette, Alison M., MD Robinson, Reagen N., PA-C Roussel, Seth P., MD Rudny, Kevin P., MD Rufini, William R., CRNA Saleh, Elaine M., MD Sana, Muddassir, MD Schellack, Jon V., MD Schoellerman, Manal M., MD Schwartzenburg, Cynthia, MD




Searle, Amanda, NNP Segura Jr, Charles F., CRNA Shaffrey, Julie K., MD Sharpless, James, MD Shepherd, Marene, CRNA Shoffstall, Julie D., P.A.-C. Shou, Jason, MD Simpson, Dustin L., MD Sonken, Ronald S., MD Sparks, John D., MD Spillers, Lisa A., PA-C Staib Jr, Neil E., MD Stevens, Claudia M., CRNA Storment, John M., MD Strahan, William T., NP Strauchler, Daniel A., MD Strittmatter, Heather G., MD Strong, Benjamin W., MD Talbot, Julie, PA-C Tedesco, Kurtis L., MD Termini, John F., MD Tetreault, Kathryn M., CRNA Thibodeaux, Michele R., NNP Thomas, Joseph Jr., MD Thompson, Aubrey S., CRNA Trahan, Dana L., CRNA Tremblay, Pamela P., NP Treppendahl, Emily E., CRNA Tsai, Sang-Ting, MD Tucker, Katherine A., PA Valentin, Gardy, MD Verdun, Amber B., NNP Verma, Sumeet, MD Vridhachalam, Sanjeevi, MD Wagner, Kathryn R., MD Warr, Jennifer, CRNA Waters, Alexander I., CRNA Weems, Danielle M., MD Wen, Clement C., MD White, Evan T., CRNA Whiteside, Michael B., MD Williams, Lindsay G., CRNA Williams, Matthew P., CRNA




Williams, Pamela, MD Wilson, Diana L., MD Wong, Waikeong P., MD Wong, William J., MD Wray II, Joseph A., CRNA Zorn, Jeffrey G., MD Zumo, Kayla L., PA

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Ochsner Medical Center- Kenner and clinics Fees for professional services rendered by the providers listed below are not covered by this Financial Assistance Policy.

Adhikari, Prateek K., MD Aikawa, Taro, MD Anderson, Odette A., MD Arshad, Muhammad K., MD Atluri, Prashanthi, MD Aucoin, Michelle, MD Aultman, Chad J., MD Babin, Lindy B., PA-C Baril, Robert T., DO Baudier, Sister Mary M., MD Becker, Mark O., MD Berkowitz, Wayne M. M., MD Berry, Susan J., MD Besch, Ceryl L., MD Billeaud, Craig B., MD Blanton, Christie J., MD Blatt, Ellen R., MD Blunck, Joshua T., D.O. Branch Jr, Lionel A., MD Brown, Jason A., MD Burdette, David D., MD Caldemeyer, Karen S., MD Caplan, Daniel I., MD Clarke, Delphia M., MD Clarke, Richard C., MD Cohn, Barbara L., M.D. Coll, Jonathan P., MD Corley, Madison B., PA-C Davae, Ketan C., MD Davis, Steven W., MD Delman, Tal B., MD Demouy, Jeffrey A., MD DiPoce, Jason M., MD Duet, Kendall C., PA-C Dunaway, Kenneth W., PA-C Dym, Jean-Paul, MD Edson, Steven B., MD Elsass, Kelcey D., MD




Eng, Matthew R., MD Fassihi, Amir A., MD Felberg, Robert A., MD Fletcher, James D., MD Flower, Ronda R., MD Fortuna, Robert B., MD Fox II, Stephen G., MD Freiberg, Terry A., DPM Gibson, Aprile B., MD Goldstein, Baruch B., MD Goni, Michelle, MD Guy, Laura E., NP Hagensee, Michael E., MD Hammack, Tracey R., NP Hanson, Richard D., MD Haranath, Sai P., MD, MPH Hecht, Adam R., MD Heinlen, Stephanie S., MD Helmcke, Frederick R., MD Henderson, Jannell F., MD Henry, Charles S., MD Herfel, Lee U., MD Hughes Jr., Douglas E., MD Ivan, Mihaela, MD Ivy, Cathleen A., MD Kapoor, Vibhu, MD Karachalios, Michael D., MD Kasirajan, Lakshmipriya P., MD Kaye, Alan D., MD Kendrick, Rhonda F., MD Khan, Toseef M., MD Khatod, Elaine G., MD Kline, Ryan J., MD Knight, Fredro, M.D. Kopp, Alan J., MD Kumar, Prem, MD La Brie-Brown, Carmen L., MD Lambert, Lee A., MD Lee, Olivia C., MD Lin, Michael C., MD Mackey, Scott P., DO Mader Jr., Edward C., MD Maffei, Joanne T., MD




Mahmood, Omar A., MD Majoria, Ryan N., MD Mancuso, Kenneth F., MD McDonnell, Kevin M., MD Melotti, Michelle K., MD Miller, Kimberley S., MD Mohan, Kinila T., MD Morais, Joshua D., MD Munir, Syeda, MD Nazeer, Abid, MD Nettles Jr, Karl M., MD Nevrekar, Dipti, MD Nguyen, Viet H., MD Novick, Michael K., MD O'Gwynn, Stephanie T., PA-C Padnos, Ira W., MD Parent, Kriste L., NP Park, Christopher W., MD Paul, Marc H., MD Pollock, Max R., MD Pryor, Karen T., NP Regan, William M., MD Richards, Hannah L., PA-C Robinette, Alison M., MD Rubin, Ryan E., MD Rudny, Kevin P., MD Saleh, Elaine M., MD Sanders Jr., Charles V., MD Schoellerman, Manal M., MD Schuber, Scott B., MD Sciuk, Adam, MD Shaffrey, Julie K., MD Shamsnia, Morteza, MD Shou, Jason, MD Sparks, John D., MD Stafford, Ursin T., MD Strauchler, Daniel A., MD Strittmatter, Heather G., MD Strong, Benjamin W., MD Taylor, Stephanie N., MD Tedesco, Kurtis L., MD Tran, Ann A., MD Tsai, Sang-Ting, MD




Turner, James H., MD Vridhachalam, Sanjeevi, MD Wagner, Kathryn R., MD Welsh, David A., MD Wen, Clement C., MD Whiteside, Michael B., MD Wills, Craig A., PA C Wolfe, Gregory W., MD Wong, William J., MD Yaroshevsky, Severyn, MD Yasin, Muhammad A., MD York, Harold R., MD Zarlingo, Monte F., MD Zeringue, Alicia C., PA-C Zorn, Jeffrey G., MD





Ochsner Medical Center- Northshore and clinics Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Adams, David N., MD Aikawa, Taro, MD Anderson, Odette A., MD Aventura, Emily, MD Awaad, Mohammed I., MD Awwad, Reem S., MD Beene, Stephen M., MD Benson, Andrew E., MD Bishop, William E., CST Blache, Edward J., RNFA Blatt, Ellen R., MD Blum, Craig A., MD Blunck, Joshua T., D.O. Bolisay, Crispin D., MD Borne, Charlene J., NP Branton, Donna J., NP Bratton, Bert R., MD Brewer Jr., Byron L., RNFA Bronstein, Yulia L., MD Burkholz, Kimberly J., MD Caldemeyer, Karen S., MD Casey, Kristin L., MD Cavazos, Cristina M., MD Crouch, John E., MD Davae, Ketan C., MD Dave, Ritu, MD Davis, Steven W., MD Delman, Tal B., MD DiPoce, Jason M., MD Dolhonde, Joni D., CSFA Donohue, Cary T., DPM Dupont, Gregory P., MD Dym, Jean-Paul, MD Edson, Steven B., MD Elendu, Sebastine I., MD Felberg, Robert A., MD Geatrakas, Christina S., MD Goldstein, Baruch B., MD




Haranath, Sai P., MD, MPH Henderson, Jannell F., MD Hoppenstedt, Margaret E., FNP Hudson, Jerry L., MD Hughes Jr., Douglas E., MD Ivan, Mihaela, MD Ivy, Cathleen A., MD Jain, Shelly, MD Jones, Destini L., CSFA Kasirajan, Lakshmipriya P., MD Khatod, Elaine G., MD Kimbell, Michael A., CSFA Krausz, David J., MD Lagarde, Gina P., MD Lamoureux, Christine A., MD Lang, Danisha R., NP Lee, Jonathon A., MD Lefran, Jose A., MD Loyola, James A., DMD Maggio, Stacy B., SA-C Mahmood, Omar A., MD Mason, Glenn A., MD Massett Jr., Edward, DDS McDonald, Kate, MD McGinty, Tina M., CSFA Mohan, Kinila T., MD Morley, Robert M., DO Munir, Syeda, MD Nazeer, Abid, MD Nguyen, Victoria A., DO Nicell, Donald T., MD Nwankwo, John I., MD Owens, Robert E., MD Palazzo, Anthony J., MD Parada-Orrego, Sandra, MD Peterson, Joyce S., ANP Philip, Shailendri E., MD Ponstein, Lindsay M., FNP Postal, Eric S., MD Rebstock, Madelyn S., PA-C Regan, William M., MD Rhoden, Sandra J., MD Robinette, Alison M., MD




Saleh, Elaine M., MD Sanchez, Jorge J., MD Schnell, Jeremy F., CSFA Shaffrey, Julie K., MD Skinner, Kentucky R., CSFA Smith, Raelanda E., MD Sonken, Ronald S., MD Staib Jr, Neil E., MD Stein, Dionne, FNP Strong, Benjamin W., MD Tedesco, Kurtis L., MD Verma, Sumeet, MD Wagner, Kathryn R., MD Ward, Victoria, PA-C Warner, Jonathan W., CSFA Watson, Steven J., DPM Weems, Danielle M., MD Weir, David L., MD Westfall, Russell L., DDS Wilson, Diana L., MD Wong, William J., MD Zorn, Jeffrey G., MD





OCHSNER CLINIC FOUNDATION Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Adams, David N., MD Aikawa, Taro, MD Anderson, Margot, MD Anderson, Odette A., MD Anwar, Ali S., DO Aventura, Emily, MD Awasthi, Deepak, MD Awwad, Reem S., MD Barrett JR., Hoshall S., MD Beene, Stephen M., MD Bethea, Morrison C., MD Bishop, William E., CST Blatt, Ellen R., MD Block, Celeste A., DDS Brewer Jr., Byron L., RNFA Bronstein, Yulia L., MD Bulczak, Dariusz P., MD Burkholz, Kimberly J., MD Caldemeyer, Karen S., MD Caspi, Joseph, MD Chaffin, Abigail E., MD Chappell, Rachel N., PA-C Chesson Jr, Ralph R., MD Daddona, Carmen N., CSFA Dann, Phoebe H., MD Davae, Ketan C., MD Dave, Ritu, MD Davis, Steven W., MD Delman, Tal B., MD Dionne, David A., NP Dupont, Gregory P., MD Dym, Jean-Paul, MD Edson, Steven B., MD Elendu, Sebastine I., MD Ellis Jr., George S., MD Fakier, David R., MD Falk, Nadja K., MD Felberg, Robert A., MD




Fox II, Stephen G., MD Geatrakas, Christina S., MD Gibson, Aprile B., MD Goldstein, Baruch B., MD Grewal, Perveshinder H., MD Hagensee, Michael E., MD Haranath, Sai P., MD, MPH Harper, Vivian A., RD Hecht, Adam R., MD Herfel, Lee U., MD Hintz, Megan C., RNFA Hughes Jr., Douglas E., MD Ivan, Mihaela, MD Jacob, Leah G., MD Jain, Shelly, MD Juarbe, Ruben, MD Kasirajan, Lakshmipriya P., MD Khatod, Elaine G., MD Kidd, Laura R., MD Kimbell, Michael A., CSFA Kopp, Alan J., MD Krainin, Joseph G., MD Longe, Adewole C., MD Maggio, Stacy B., SA-C Mahmood, Omar A., MD Mauterer Sr., Jerome C., CSFA Mayhall Jr., Kim, MD McConville Jr, James B., MD Miller, Kimberley S., MD Mohan, Kinila T., MD Monnell, Kimberly Anne, DO Morais, Joshua D., MD Munir, Syeda, MD Nazeer, Abid, MD Nelson, Steve, MD Nguyen, Victoria A., DO Nicell, Donald T., MD Oberhelman, Richard A., MD Parekh, Vipul, MD Parkey, Joe E., MD Paul, Marc H., MD Peperone, Angela R., CRNA Philip, Shailendri E., MD




Pilika, Asti, MD Pipsair, Jeanne L., PA-C Powell, Melanie, MD Rachal, William F., MD Regan, William M., MD Robinette, Alison M., MD Rulnick, Adam D., MD Saleh, Elaine M., MD Sarai, Paul S., MD Sawyer, Amy S., DDS Schieffelin, John S., MD Schmieg III, John J., MD Sholl, Andrew B., MD Silio, Margarita B., MD, MPH Sonken, Ronald S., MD Strong, Benjamin W., MD Stuckey, Carol A., DDS Tedesco, Kurtis L., MD Tipton IV, Abram D., MD Tran, Ann A., MD Van Dyke, Russell B., MD Vargo, Jeffrey P., MD Warner, Jonathan W., CSFA Weir, David L., MD Welsh, David A., MD Wilson, Diana L., MD Wolfe, Gregory W., MD Xiong, Zhenggang, MD, Ph. D. Yosypiv, Ihor V., MD Zorn, Jeffrey G., MD





OUTPATIENT SURGERY SUITE-SLIDELL

Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Benson, Andrew E., MD

Boxberger, Nicole R., DDS

Donaldson Jr., Edward L., DDS

Lang, Danisha R., NP

Ritter, Melissa M., DDS





Ochsner St Anne and clinics Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Aikawa, Taro, MD Alexander, Robert M., MD Batten, Dean, MD Bergeron, Gene F., NP Blanchard, Jean, NP Blatt, Ellen R., MD Blunck, Joshua T., D.O. Borne, Allen T., MD Bose, William Bourgeois, Ralph J., MD Bronstein, Yulia L., MD Broussard, James V., MD Burdette, David D., MD Caldemeyer, Karen S., MD Casey, Brett E., MD Cavazos, Cristina M., MD Chagarlamudi, Anil K., MD Charbonnet, Stephen M., MD Ciabattoni, Steven E., MD Click, Dean F. Jr, CSFA Cooney, Michael J., MD Couvillon, Michael A., NP Curran, William J., MD Dave, Ritu, MD Davis, Steven W., MD Delman, Tal B., MD DeMoss, Richard, MD DiPoce, Jason M., MD Dugas, Chad M., MD Edson, Steven B., MD Ellender, Patrick R., MD Engbretson, Jon P., MD Eschette Pierce, Kelsey A., CSFA Felberg, Robert A., MD Fiorito, Thomas F., MD Frisard, Nicholas E., MD Gaudet, Jacques E., MD Gaudet, Jaime E., NP




George, Celeste, NP Gisclair, Jonathan, DPM Goldstein, Baruch B., MD Goni, Michelle, MD Gooding, Britta M., MD Greber, Eric M., MD Guidroz, Kristal B., MD Gutstein, Laurie L., MD Hagen, Patrick C., MD Haranath, Sai P., MD, MPH Haydel, Henry L. II, MD Hebert, Billy J., NP Hebert, Mark F., MD Hildenbrand IV, John C., MD Hughes Jr., Douglas E., MD Ivan, Mihaela, MD Jain, Shelly, MD Jegart, Michael R., MD Kaplan, Liat, MD Kapoor, Vibhu, MD Kasirajan, Lakshmipriya P., MD Khatod, Elaine G., MD Kopp, Alan J., MD Lafaye, Haden A., MD Landry, Ronald A., MD LeBoeuf, Laina D., FNP LeDoux, Elma I., MD Lozes, Ann N., MD Maki, Neil J., MD Maurer, Emily U., FNP Miller, Kimberley S., MD Mitchell, Angela R., MD Mohan, Kinila T., MD Morais, Joshua D., MD Morella, Murray J., NP Morgan, Christopher J., MD Morvant Jr, Richard A., MD Munir, Syeda, MD Nair, Vinod M., MD Naquin, Beth F., NP Nwankwo, John I., MD Olivier, Meryn A., NP Parada-Orrego, Sandra, MD




Parkey, Joe E., MD Patel, Sandeep A., MD Phelps, Kelsey E., MD Pitre, Sheila G., MD Prados, Jennifer J., PA-C Rais, Mohammed S., MD Reuss, Peter M., MD Rideau, Alecia M., MD Robinette, Alison M., MD Romero, Sarah P., FNP Saleh, Elaine M., MD Sarai, Paul S., MD Shaffrey, Julie K., MD Sherrod, Rome A., MD Sorrel, Nicholas C., MD Tedesco, Kurtis L., MD Tesi, Donna J., MD Theriot, John David D., NP Thibodaux, Jessica B., FNP Toothman, Richard L., MD Turner, James H., MD Tuten Jr, Harry L., MD Vreeland, Thomas H., MD Walls, Elisa I., NP Zeringue III, Guy P., MD





Ochsner Medical Center-West Bank and clinics Fees for professional services rendered by the providers listed below are not covered by Ochsner’s Financial Assistance Policy.

Aikawa, Taro, MD Anderson, Odette A., MD Aventura, Emily, MD Awwad, Reem S., MD Bautista, Maria I., MD Blatt, Ellen R., MD Blunck, Joshua T., D.O. Boos, Thomas A., MD Bronstein, Yulia L., MD Burkholz, Kimberly J., MD Caldemeyer, Karen S., MD Chakraborti, Champa, MD Culicchia, Carl F., MD Darling, Laurie Z., PhD Davae, Ketan C., MD Dave, Ritu, MD Davis, Andrea H., NP Davis, Steven W., MD Delman, Tal B., MD Deutsch, Jules S., MD DiPoce, Jason M., MD Dolhonde, Joni D., CSFA Dym, Jean-Paul, MD Edson, Steven B., MD Ellis Jr., George S., MD Fatakia, Adil A., MD Felberg, Robert A., MD Fox II, Stephen G., MD Gershanik, Juan J., MD Gibson, Aprile B., MD Goldstein, Baruch B., MD Guy, Robert L., MD Haranath, Sai P., MD, MPH Harper, Vivian A., RD Hecht, Adam R., MD Helm, Michael J., MD Herfel, Lee U., MD Hughes Jr., Douglas E., MD




Irwin Jr., Thomas M., MD Ivan, Mihaela, MD Jain, Shelly, MD Juarbe, Ruben, MD Kasirajan, Lakshmipriya P., MD Kautzman, Michele G., MD Kesler, John M., PA-C Kitahama, Akio, MD Kopp, Alan J., MD Lacassie, Yves, MD Landry, Glenn R., MD Lange, Kim, NP Long, Daniel A., MD Madere, Earl J., MD Mahmood, Omar A., MD Marra, James P., MD Marshall, Daniel A., MD Mathis, Jean A., MD Mehaffie, Douglas T., MD Miller, Kimberley S., MD Minokadeh, Said, MD Mohan, Kinila T., MD Moore, John L., MD Morais, Joshua D., MD Munir, Syeda, MD Nazeer, Abid, MD Nguyen, Victoria A., DO Niles, Cherie S., MD Nissenbaum, Michael A., MD Norman, Jo Ann, NP Parkey, Joe E., MD Paul, Marc H., MD Philip, Shailendri E., MD Pippin, Gregory W., MD Postal, Eric S., MD Prattini, Michele A., NP Regan, William M., MD Remedios, Otholino, MD Rideau, Alecia M., MD Robinson, Kimberly, CST Rulnick, Adam D., MD Rumage, Joseph P., MD Russo, Glenn G., MD




Saleh, Elaine M., MD Sarai, Paul S., MD Schnell, Jeremy F., CSFA Shaffrey, Julie K., MD Skinner, Kentucky R., CSFA Smith, Jerry R., MD Sonken, Ronald S., MD Strong, Benjamin W., MD Sullivan, Bridget L., PA-C Tedesco, Kurtis L., MD Thaly, Kamalakant G., MD Tran, Ann A., MD Trujillo, Carlos A., MD Vargo, Jeffrey P., MD Vu, Truyen T., MD Wagner, Frank, MD Wolfe, Gregory W., MD Zorn, Jeffrey G., MD


Financial Assistance Process & Application

The Ochsner Health System (“OHS”) is committed to providing financial assistance for patients with a demonstrated financial need or hardship, who have received medically necessary healthcare services provided by OHS. Medically necessary services are services that are reasonable or necessary for the diagnosis or treatment of an illness or injury. Medical necessity will be determined by the examining physician. This application does not serve as a guarantee of financial assistance or reduction in outstanding liability.

Forms to include:

• OHS Financial Assistance Application • OHS Patient Attestation

Documentation to include:

1) Copy of most recently filed income tax return, or 2) Copy of three (3) most recent pay stubs.

a. If unemployed, please provide letter from last employer OR copy of unemployment award letter OR letter certifying denial of unemployment benefits from applicable state department of labor

3) Copy of Social Security Administration monthly award letter 4) Copy of Disability monthly award letter 5) Copy of healthcare insurance card/information 6) Any and all other income:

a. Spousal/Child Support b. Rental Property c. Investment Income

7) Medicaid denial letter from state administrator Proof of dependents

Please Mail Completed Info to: Ochsner Health System Attn: ________________

1514 Jefferson Hwy New Orleans, LA 70121

Income Information: Please complete the income information below. Please state if the income

listed is per month or per year. If married, please include spouse income information under the Co-Applicant fields

Income Sources Applicant Per Month/Year Co-Applicant Per Month/Year Employment $ $ Social Security $ $ Disability $ $ Unemployment $ $ Rental Property $ $ Investment Income $ $ Spousal Support $ $ Child Support $ $

Total Combined Income $

Applicant(s) Information

Applicant/Guarantor Information

Relationship to patient: [ ] Self [ ] Spouse [ ] Parent

Marital Status (*): [ ] Single [ ] Married [ ] Divorced [ ] Separated

* If Married, please include spouse information and income [ ] Yes [ ] No Last Name First Name Middle Initial U.S. Citizen Date of Birth Number of

Dependents Age of Dependents

Current Telephone Number

Street Address City, Parish, State ZIP Current Employer City, Parish, State Position If you are not working, how long have you been unemployed?

Co-applicant Information

Relationship to patient: [ ] Self [ ] Spouse [ ] Parent

[ ] Yes [ ] No Last Name First Name Middle Initial U.S. Citizen Date of Birth Number of

Dependents Age of Dependents

Current Telephone Number

Street Address City, Parish, State ZIP Current Employer City, Parish, State Position If you are not working, how long have you been unemployed?

Attestation

• I have complied with the Ochsner Medical Cost Assistance Program (“MCAP”) screening process to determine if I may be eligible for alternate resources (COBRA, Social Security, Medicaid, and Victim of Crime).

• I understand that until I have complied with the MCAP eligibility process, or applicable application process, I will not be eligible for financial assistance.

• I understand that balances due to non-medically necessary services, such as purely elective or cosmetic services are not eligible for financial assistance, and I have not included any of those balances in this request.

• If I have included balances due to purely elective or cosmetic services, they will not be adjusted. If they are adjusted in error, they will be reinstated.

• If applicable, I have provided my most recent/current Insurance card with appropriate information to submit past, present, and future claims.

• I have provided all requested documentation from page 1 of this application. I attest that all information provided on this application, as well as all supporting documents are accurate and truthful to the best of my knowledge and ability.

Printed Name Signature

Date of Application Phone/Contact

Address (Street Address, City, State, Zip)

Attachment(s)

Ochsner

Financial Assistance Program

No Income Verification / Statement of Support

________________________ (Applicant) is applying for financial assistance with the Ochsner Health System. The applicant has stated they do not receive any monthly/yearly income. The applicant has listed you as their sole means of support.

To the best of my knowledge, the applicant has no income and I certify this to be true. I am either providing the applicant with food and shelter and/or providing the applicant with financial support as specified below ________________________________________________ _______________

(Relationship to the applicant-for example: Shelter, Mother, Father, Other)

I am providing:

• Food and Shelter

$______________ Approximate monthly total

• Financial Support

$_______________ Approximate monthly total

• Other

$_______________ Approximate monthly total

Printed Name (of supporter) Signature (of supporter)

Date Phone/Contact

Address (Street Address, City, State, Zip)

If you have any questions or concerns, you may contact the Patient Accounts Customer Service department by phone at 504-842-4190.

Ochsner Health System Attn: ________________

1514 Jefferson Hwy New Orleans, LA 70121

Attachment C Amounts Generally Billed Discounts Financial Assistance Policy


Page 1 of 1 Last updated, 01/2018

Facility Calculated Discount Rate

Jeff Hwy, Baptist, & Westbank 68%

Baton Rouge 71%

Kenner 75%

Northshore 80%

St. Anne 47%

Physician Charges Calculated Discount Rate

Jeff Hwy, Baptist, & Westbank 58%

Baton Rouge 58%

Kenner 58%

Northshore 58%

St. Anne 58%


Attachment D Facilities Covered by Financial Assistance Policy

OHS.REV.042 applies to the following hospital facilities and the associated provider based departments of each:

Ochsner Medical CenterOchsner Baptist Medical CenterOchsner Medical Center - Baton RougeOchsner Medical Center - KennerOchsner Medical Center - North ShoreOchsner St. Anne General HospitalOchsner Medical Center - West Bank

Documents

Financial Assistance - ochsner.org · Cangelosi, Robert J., MD Casey, Kristin L., MD Cavazos, Cristina M., MD Claiborne III, Martin D., MD Cohen, Megan E., CRNA Corn, Michelle R.,