Financial Services Integration – Faster, Cheaper, BetterExamples From the Real World

Presented by:

David McDougallPresident, VisionMAX

Do these challenges sound familiar to you?

Reducing cost

Making it easier and less costly to get into new channels and new businesses

Lowering operational risks

Providing better access to information

Reducing distribution and routing costs

Complying with increased security and regulatory demands

Addressing Top Business and IT Priorities

Top IT priorities

Top business priorities

Streamline or optimize business processes

Boost worker productivity across company

Improve customer service

85%

85%

84%

Application Integration

BI/Data warehouse

Security

42%

42%

48%

Sources: Outlook 2004: Priorities 1Q InformationWeek Research, January 2004;Merrill Lynch CIO Survey Results, September 2004

Economic volatility and globalization

Increasing consolidation across industries

Increasing regulations and industry standards

Technical realities

“More than 80% of CEOs see unpredictable market forces as the key inhibitor to growth.”

Source: IBM’s Global CEO Survey, February 2004

Responding More Effectively to Changing Market Conditions

• 75% of CEOs place a high or very high priority on the ability to respond rapidly

• Only 1 in 10 CEOs believe that their organization has the ability to be very responsive to react to changing market conditions

• CEOs recognize the need to establish effective, real-time response capabilities

• CEOs are aware of the power of IT and the weaknesses that result from lagging behind

Source: IBM’s Global CEO Survey,

February 2004

“Four out of five CEOs are focusing on revenue growth for the next three years while maintaining a tight control over costs.”

Particular Issues for Financial Services

• Very Competitive Market

• Customers demand multi-channel access

• Multiple, complex legacy systems

• Reliable, secure infrastructure

Pain Points for Service Oriented Architecture

Q: What are the critical business or IT problems your company hopes to address using SOA?

Base: 261 respondents (those personally involved with SOA in their company)

24%

26%

35%

53%

59%

42%

42%

45%

47%

58%

59%

63%

46%

0% 10% 20% 30% 40% 50% 60% 70%

More effective use of external service providers

Customer service initiatives

Enterprise portal initiatives

Composite applications

Custom application development

More effective integration with business partners

Data integration

Integration to existing applications

Business process implementation

More flexible architecture

Employee self service

Streamlined supply chain

Global sourcing

Tech points of pain

Business pointsof pain

Source – BEA sponsored research with InfoWorld

How Companies are Solving The Problem

• Flexible architecture– Service Oriented Architecture

• Applications that adapt to changing needs – modular, “throw-away”

• Integrate disparate data sources

• Support delivery through multiple channelsDo it Faster, Cheaper and Better!

Examples From the Real World- ServiceOntario (OBC)

Government losing revenue because businesses were not registering owing to onerous process.-weeks to process registration through manual, rules-based, system

Leveraged VisionMAX technology to automate business rules, integrate systems, and produce web interface.

Reduced registration time from 6 weeks to 20 minutes.Reduced lost revenue, ensuring stable tax baseIncreased business satisfaction

Res

ults

Sol

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robl

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Examples From the Real World- ServiceOntario (OBC)

Examples From the Real World- MTCU/PIB

Inefficient Private Career College Registration resulting in lengthy delays, frustrated public and “customers”. Little budget to effect improvement in desired short timeframe.

Applied VisionMAX VISION Engine to produce new Registration system (RICC) fully integrated with external systems.

Developed system in only 4 months at a fraction of cost of competitive solutions. Reduced registration cycle from 2 months to 2 weeks and improved College and public satisfaction.

Res

ults

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Examples From the Real World- MTCU/PIB

Examples From the Real World- Bell ExpressVu

Needed to upgrade technology for ALL satellite TV subscribers in Canada. Manual process that would require support. Needed to automate support and integrate with back-end systems.

VisionMAX provided technology with voice-enabled interface to interact with customers and execute back-end transactions.

Process 1.2million transactions/day without need for support. Increased renewal rates, revenues, and implemented upgrade on-time and on-budget.“Most successful project” recognition.

Res

ults

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Examples From the Real World- Bell ExpressVu

Examples From the Real World- Other…

• MGS (ServiceOntario)

• Sprint USA

• Toronto Police Service

• And many more…

How VisionMAX has Helped These Companies…

• An IT Services company with more than 7 years experience with these solutions

• Experienced with Enterprise-scale Application issues

• Specialize in Custom Development, Systems Integration and eService Delivery via: VISION Engine

eServices Examples

• Claim Submission/Tracking

• Customer Self-Service

• Fee-Based Transactions Registration & Licensing

• Support Centre / Help Desk

• Expert “Sales Agent”

Any automated dialogue with your “customers”

VISION Engine

• A Platform developed by VisionMAX over time to:

Simplify and Accelerate the

Delivery of Business Services

VISION Engine Value

1. Flexible Architecture- build once, deploy to any device

2. Proven Platform- in use today delivering value

3. Fast Time to Deliver- get benefits sooner

4. Easy to Use & Build- no new skills

What is it?

• Logic Engine– Business

Rules– Data rules– Flow

• Interfaces– Web-based– Wireless– Data– Voice

• Integration– Any Data– Any process

Features

• Graphical Screen Flow Tool

• Dynamic Rules Engine

• Open Standards Based

• Powerful Reporting• Role Based Security• Transaction Integrity• Flexible Integration

Want to See More?Visit Our Booth and Enter Draw for iPod

www.visionmax.com

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