Food and other help - stonnington.vic.gov.au · 9692 9500 Monday – Thursday 9.30am – 12.30pm • food parcels monthly • concession card preferred • parcels include a variety

Food and other help

OCTOBER 2019

• Food vouchers

• Food parcels

• Free and low cost meals

• Clothing

• Transport assistance

• Phone assistance

• Housing support

• Health services (medical and pharmacy assistance)

• Legal advice

• Tax help

• Education assistance

• Personal care (showers, shampoo, toothpaste etc)

1

This booklet provides information about the help available in and around Stonnington.

There are different types of help available including:

HELP OFFERED SERVICE PROVIDER DETAILS SERVICE HOURS CONDITIONS

Food parcels

Prahran Citizens Advice Bureau

Suite 17, 1st Floor Prahran Market 163 Commercial Road, South Yarra

9804 7220

Monday – Friday

10.30am – 3pm

• ID and proof of address required

• residents of Stonnington only

• one food parcel monthly

Malvern Emergency Food Program

Malvern Police Station 288 Glenferrie Road, Malvern

8823 5600

24 hours, 7 days • residents of Stonnington, in times of emergency

• individual food parcels (non perishable, two days supply)

• extra food parcels available for families

Food vouchers

Prahran Citizens’ Advice Bureau


9804 7220

Monday – Friday

10.30am – 3pm

• one voucher per person every three months

• ID and proof of address required

• residents of Stonnington only

Uniting Prahran Emergency Relief

Level 1 / 211 Chapel Street, Prahran

9692 9500

Monday – Thursday

9.30am – 12.30pm

• limited food vouchers available

• eligibility criteria applies, dependent on individual circumstances

Salvation Army Crisis Centre

29 Grey Street, St Kilda

9536 7777 1800 627 727 (toll free)

Monday – Friday

9am – 5pm

• Prahran, Windsor and South Yarra residents

• assessment with social worker required

32 Food and other help City of Stonnington


Food parcelscontinued



9692 9500

Monday – Thursday

9.30am – 12.30pm

• food parcels monthly

• concession card preferred

• parcels include a variety of fresh, frozen and non-perishable items subject to availability

• families with children eligible for two parcels

Prahran Community Learning Centre

40 Grattan Street, Prahran

9510 7052

Monday – Friday

9am – 3pm

• non-perishable food

• Health Care Card holders every three months

• please bring your own bag

St Joseph’s Outreach Services

Food Store 30 Fitzgerald Street, South Yarra

9826 9677

Thursday 10am – 12pm

Saturday and Sunday 3 – 5pm

• short term crisis food support only

• ten items of food per household, every month and not more than 12 times a year

• Health Care Card or Pension Card

• Stonnington residents

St Matthew’s

157a High Street, Prahran

9510 3326

Wednesday

11am – 1pm

• Stonnington area ID required

• one per person every three months, not more than four times a year

• Health Care Card or Pension Card

St Vincent de Paul

Welfare Line 1800 305 330

Monday – Friday

10am – 3pm

• help with food, furniture and clothing, subject to an interview



Bread St Matthew’s

157a High Street, Prahran

9510 3326

Wednesday

11am – 1pm

• anyone

St Joseph’s Outreach Services

30 Fitzgerald Street, South Yarra

9826 9677

Available during daylight hours from the freezer near the area marked

“Food Store”

• Stonnington residents in need

Hartley’s Community Dining Room Uniting Prahran

Ground Floor, 211 Chapel Street, Prahran

9692 9500

Monday – Friday 11am – 2pm

• as available

Free / low cost meals

Hartley’s Community Dining Room Uniting Prahran

Ground Floor, 211 Chapel Street, Prahran

9692 9500

Monday – Friday 11am – 1.45pm

Breakfast June – August 7.30 – 9.30am

• $4 main meal (concession card holders)

• three free main meals per month (concession card holders)

• breakfast is free with a gold coin donation if possible

Salvation Army – Lighthouse Café

Ground floor, 69 Bourke Street, Melbourne

9653 3299

Open 24 hours

Breakfast 9am – 10am

Lunch 11.30am – 1pm

• Day Café - Monday – Friday (7am – 1pm)

• Twilight Café - Monday – Sunday (4pm – 11pm)

• Night Café - Monday to Sunday (11pm – 7am)

St Paul’s

530 Dandenong Road, Caulfield North

9576 1477

Thursday 12pm – 1pm

• free community lunch



Free / low cost mealscontinued

Sacred Heart Mission


Breakfast weekdays 8.30 – 10.30am

weekends and public holidays 9 – 10.30am

Lunch 11.45am – 1.15pm (daily)

• free meals served daily

Housing support

Tenants Victoria

55 Johnston Street, Fitzroy

9416 2577


• free confidential advice for tenants and residents renting residential accommodation in Victoria

Launch Housing

122 Chapel Street, St Kilda

8598 1111 1800 825 955


• initial assessment and planning for individuals and families in housing crisis

• accommodation assistance, advice and referral

• drop in during business hours, no appointment necessary

Frontyard

19 King Street, Melbourne

1800 800 531 9977 0077


Weekends and public holidays 10am – 6pm (except Christmas Day)

• drop-in service providing information and referral for young people aged 16–24 who are homeless or at risk of homelessness

Star Health

240 Malvern Road, Prahran

9525 1300


• support for people who are homeless or at risk of homelessness

• please contact RhED and the Community Connections Program




Housing supportcontinued

Launch Housing – Rough Sleeper Initiative

8598 1170 1800 825 955 (24 hour free call)


• outreach to people sleeping rough in inner Melbourne

• assistance with emergency accommodation, help to get long term housing, help with health issues and links to other services required

MiCare

Assistance with Care and Housing Program


9510 5877

Monday – Thursday 9am – 5pm

• call for information or an appointment

• free program that assists people over 50 who are on a low income to find long-term affordable housing



9536 77771800 627 727

Daily 9am – 11pm

• 24 hour state-wide crisis response for people of all ages

• emergency housing

• vouchers for food and essentials

• information and referral

Clothing Uniting Prahran Emergency Relief


9692 9500

Monday – Thursday9.30am – 12.30pm

• clothing vouchers for use at Uniting Prahran Op Shop

Avalon Centre

1936 Malvern Road, Malvern East

9569 2240

Office open Monday and Thursday 9.30 – 3pm

• clothing, bedding and shoes

• call for appointment

11


Transport assistance

Travellers Aid

99 Spencer Street, Docklands Melbourne Under Bourke Street Bridge, (Opposite Luggage Hall)

9670 2873

(Also assists with recommendations to relief agencies and limited emergency welfare assistance).

All days

6.30am – 9.30pm

• travel assistance for people experiencing disadvantage or facing an emergency situation

• subsidised public transport travel for medical emergencies, family crises, court matters, employment opportunities or other compelling reasons

• information on travel and accommodation options

• material aid on a case by case basis

• cannot assist with interstate travel

Prahran Citizens Advice Bureau

Suite 17, 1st Floor Prahran Market

9804 7220

Monday – Friday

10.30am – 3pm

• emergency

• ID required

• Stonnington residents


211 Chapel Street, Prahran

9692 9500

Monday – Thursday

9.30am – 12.30pm

• limited metro (daily) travel passes available




Personal care Uniting Prahran Emergency Relief

211 Chapel Street

9692 9500

Monday – Thursday

9.30am – 12.30pm

• personal care items – shampoo, conditioner, soap, toothpaste etc.

Avalon Centre


9569 2240

Monday (monthly) • care packs – toiletries and shampoo

• free haircuts (as available)

• phone to confirm date and time



9510 7052

Monday – Thursday

9.30am – 12.30pm

• personal care items, as available

• Health Care Card holders every three months

• please bring your own bag




• access to showers, towels and toiletries

• drop-in

Salvation Army – Market Place

69 Bourke Street, Melbourne

9653 3299

Monday – Friday

9am – 1pm

• toiletries

• shower facilities

• haircuts (check availability)

Travellers Aid Australia at Southern Cross Station

99 Spencer Street, Docklands Melbourne Under Bourke Street Bridge, (Opposite Luggage Hall)

9670 2072

Daily

7am – 7pm

• showers (with towel hire)

15


Education Stonnington Student Support Fund (SSSF)

8290 7020


• students (primary, secondary or alternative education settings up to the equivalent of Year 12) living or studying in Stonnington, who have no alternate means of meeting essential education expenses

• an application must be submitted in accordance with the guidelines by a support worker or school staff member

• a maximum of $350 annually is available to each young person

State School’s Relief Fund NA • assistance with school uniforms and school supplies for students attending Victorian Government schools

• contact your school principal, assistant principal or welfare coordinator for assistance

Health services

Star Health


9525 1300


Call for appointment

• GP clinic, dental service, post acute care, physiotherapy, counselling and mental health services

• Medicare Card required for bulk billing GP services

Access Health


9536 77771800 627 727


• primary health care and harm reduction services for people who use drugs, are experiencing homelessness and street based sex workers



9692 9500

Monday – Thursday 9.30am – 12.30pm

• pharmacy assistance – PBS prescription medication (maximum of four)

• restrictions apply



Health services continued



9510 7052

Call or drop in Monday – Friday 9am – 3pm

• emergency nappy packs (when available)

• Stonnington Health Care Card holders

• available once every three months

Star Health


9525 1300


• pharmacy assistance program

• Health Care Card Holders who live in Prahran

• emergenices only

Legal advice Prahran Citizens’ Advice Bureau


9840 7220

Monday – Friday 10.30am – 3pm

Call for appointment

• appointments available one evening per week

• phone for an appointment

Uniting Prahran Legal Service

99692 9500

211 Chapel Street, Prahran

Monday – Thursday 9.30am – 12.30pm

• free confidential legal advice available last Monday of the month by appointment only

• phone to make an appointment

Peninsula Community Legal Centre

9783 3600


• legal advice (criminal, civil and family)

• tenancy assistance, advocacy and rooming house outreach and support

Justice Connect – Homeless Law

8636 4400


Assistance with:

• housing and tenancy

• fines and infringements

• guardianship orders

• credit debt




Tax help Prahran Citizens’ Advice Bureau


9840 7220


• phone for appointment

• appointments available Wednesdays (day) and Monday (evening) from July to the end of October

Financial assistance



9692 9500

Monday – Thursday

9.30am – 12.30pm

• assistance with budgeting, financial skills, knowledge and confidence to make informed decisions

• assistance with advocacy for utility bills, setting up payment plans, Centrepay or Crisis payments

• assistance with applying for grants, no interest loans, step up loans and utility relief

Phone assistance



9692 9500

Monday – Thursday

9.30am – 12.30pm

• Telstra phone vouchers for post-paid (landline) accounts

• Telstra phone card for public phone use

Drop-in Avalon Centre


9569 2240

Monday 9am – 4pm

• social support for people requiring support including older people, people with a disability, mental illness or experiencing homelessness

Day trips Avalon Centre


9569 2240

Tuesday and occasional Saturdays

• places are limited

• call for information

21

Opening Doors 1800 825 955 24 hour housing crisis support

Lifeline 13 11 14 24 hour crisis support and suicide prevention

Directline 1800 888 236 24 hour alcohol and drug help

1800 Respect 1800 737 732 24 hour national sexual assault and domestic violence counselling

Gambler’s Help 1800 858 858 24 hour counselling, information and support

Men’s Referral Service 1300 766 491 Telephone counselling

Kids Helpline 1800 551 800 24 hour free and confidential counselling for young people aged 5 - 25

Translating and interpreting service

13 14 50 24 hour telephone interpreting service

Suicide call back service 1300 659 467 24 hour counselling to people who are affected by suicide

Social housing advice line 1800 068 860 Free and confidential service for social housing tenants

Victorian Legal Aid 1300 792 387 Free information about the law

Prahran Housing office259 Malvern Rd, South Yarra

9096 9996 Public housing enquiries

Financial counselling assistance

1300 765 595

National Debt Hotline 1800 007 007

Beyond Blue 1300 224 636

General assistance and help lines:

22 Food and other help City of Stonnington 23

Key Stonnington services

Prahran Aquatic Centre

Cha

pel S

t

Commercial Rd

Barry St

Elizabeth St

Bar

ry L

n

Prahran Market

WoolworthsPrahran

ColesPrahran

Carlton St

Esse

x S

t

Princess Cl

Izet

t St

Littl

e C

hape

l St

Grosvenor St

Simmons St

Bra

y S

t

Gra

ttan

St

Fitzgerald St

Greville St

Percy St

Cecil Pl

Anchor PlP

orte

r St

Clif

ton

St

Malvern RdCha

rles

St

Cliff StPho

enix

St

Por

tland

Pl

Arthur St

Sur

rey

Rd

Mac

quar

ie S

t

St E

dmon

ds R

d

Map

les

Ln

Cha

pel S

t

High St

St John St Victoria St

Eastbourne St

Earl St

Green St

Duke St

Ben

digo

St

Ban

gus

St

The

Ave

nue

The AvenueHospital

Lara

St

Mar

gare

t St

Ste

war

t St

Upt

on S

t

Andrew St

Union St

Union St

James St

High St

Not

tingh

am S

t

Moss St

Greville St

Per

th S

t

Don

ald

St

Alfr

ed S

t

Har

dy S

t

Tyro

ne S

t

Tyro

ne S

t

Argo St

Albion St

Nicholson St

Fawkner St

Village CinemasJam Factory

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... .

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Prahran Precinct

Prahran Citizens Advice Bureau 163 Commercial Road, South Yarra (Located in Prahran Market)

Uniting Prahran 211 Chapel Street, Prahran

Prahran Community Learning Centre 40 Grattan Street, Prahran (Located in Grattan Gardens Community Centre)

MiCare 40 Grattan Street, Prahran (located in Grattan Gardens)

Star Health 240 Malvern Road, Prahran

St Joseph’s Outreach Services 30 Fitzgerald Street, South Yarra

St Matthew’s 157a High Street, Prahran

Gle

nfer

rie R

d

Ade

laid

e S

t

Malvern Rd

High St

Spr

ing

RdSorrett Ave

Haverbrack Ave

Embling Rd Bird

ie S

t

Bell St

Myamyn St

Mercer Way

Mer

cer R

d

Hun

tingt

ower

Rd

Dal

ny S

t

Har

rvey

St

Fras

er S

t

High St

Stanhope St

Irvin

g S

t

Lam

beth

Ave

Sey

mou

r Ave

Willis St

Coldblo Rd

Oxf

ord

St

Winter St

Union St

Wattletree Rd

Wattletree Rd

Gle

nfer

rie R

d

Llaneast St

Barkly Ave

Wes

t St

Alleyne Ave

Dry

sdal

e S

t

Nic

holls

St

Edsall St

Pine Grove

Isab

ella

St

CabriniHospital

MalvernCentral

De La SalleCollege

MalvernReserve

MalvernPublic Gardens

.

Key Stonnington Services

Malvern Precinct

Malvern Emergency Food Program 288 Glenferrie Road, Malvern (at the Malvern Police Station)

DairyPark

ArdriePark

DarlingPark

Orv

ille S

t

Dundonald Ave

Olive St

Hilda St

Lew

es D

r

Alb

ert S

t

Coo

lgar

die

Ave

Mel

rose

Ave

Fors

ter A

ve

Ailsa Ave

Dar

ling

Rd

Dar

ling

Rd

Wyneth St

Malvern Rd

Clynden Ave

Hed

gele

y A

ve

Dene Ave

Carlyle Way

Brunel St

Paxton St

Rothesay Ave

Summerhill Ave

Manning Rd

Lloy

d S

tA

sh G

rove

The

Ave

The

Gra

nge

Grant St

Malvern Rd

Bak

er S

t

Cha

ucer

Ave

Livingstone Rd

Washington Ln

Waverly Rd

Waverly Rd

Hillard St

Edna St

Warida Ave

Cooinda Pl

Berrima Ave

Kar

ma

Ave

Mar

ville

Ave

Winton Rd

Ellison St

Glen Rd

Annetta Ave

Sol

way

St

Waverley Oval

Winton Rd

Taylor C

t

Shor

t St

Silvester Cres

Cairnes C

res

. Avalon Centre

1936 Malvern Road, East Malvern

East Malvern Precinct

City of StonningtonT 8290 1333 F 9521 2255 [email protected] PO Box 58, Malvern Victoria 3144

Service Centres311 Glenferrie Road, Malvern Corner Chapel and Greville Streets, Prahran 293 Tooronga Road, Malvernstonnington.vic.gov.au

Mandarin 9280 0730

Cantonese 9280 0731

Greek 9280 0732

Italian 9280 0733

Polish 9280 0734

Russian 9280 0735

Indonesian 9280 0737

All other languages 9280 0736

Community Languages Call the Stonnington Community Link, a multilingual telephone information service.

Documents

Food and other help - stonnington.vic.gov.au · 9692 9500 Monday – Thursday 9.30am – 12.30pm • food parcels monthly • concession card preferred • parcels include a variety