FORMA MAGAZINE | ISSUE 10 | 1

APPRENTICESHIP REBOOT page 1

BEAUTY TROQ page 9

INDUSTRY AWARDS 2013

page 6

WORLDSKILLS page 14

HITO MAGAZINE ISSUE 10 / APRIL 2013 / $6.99

National Office

PO Box 11 764

Wellington 6142

Phone

(04) 499 1180

Fax

(04) 499 3950

Northern

Phone

(09) 579 4844

Fax

(09) 579 4845

Mobile

(027) 470 0169

Auckland

Phone

(09) 579 4844

Fax

(09) 579 4845

Mobile

(027) 443 2401

Midland

Phone

(09) 579 4844

Fax

(09) 579 4845

Mobile

(027) 480 6550

Mid-Central

Phone

(04) 499 5150

Fax

(04) 499 5152

Mobile

(027) 470 0170

Central

Phone

(04) 499 5150

Fax

(04) 499 5152

Mobile

(027) 445 5758

Northern South

Phone

(03) 338 5376

Fax

(03) 338 4376

Mobile

(027) 483 2405

Southern South

Phone

(03) 338 5376

Fax

(03) 338 4376

Mobile

(027) 470 0171

MINIMUM WAGE AND TRAINING WAGE INCREASEFrom 1 April 2013, the adult minimum wage will increase from $13.50 to $13.75 an hour. The training minimum wage will also increase from $10.80 to $11. For more information about how this affects you, please contact the Department of Labour on 0800 20 90 20 or visit www.dol.govt.nz.

IMPORTANT UPDATE

AP

PR

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TIC

ES

HIP

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OO

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2

The benefits of this single apprenticeship

system are:

• Oneapprenticeshipsystemforall

apprentices regardless of age.

• Thesamelevelofsupportforall

apprentices regardless of age.

HITO wholeheartedly support these

positivechanges.

Wethinkit’sgreattoseetheGovernment

recognisethevaluethatapprenticeships

bring to New Zealand infrastructure and

services.It’salsohelpfultoseethatthe

Governmentunderstandsthepositiveimpact

apprenticeshipsbringtotheeverydaylives,

wellbeing and confidence of those who

choose not to follow full-time education.

The reboot will officially begin in 2014 but

tokickthingsoffaspecialincentivewas

launched for apprentices and employers

THE 2013 APPRENTICESHIP INCENTIVETolaunchthereboottheGovernment

is offering a special, one-time subsidy

to encourage potential apprentices and

employers to get started in an apprenticeship.

Originally proposed to begin in April, the

Governmentannouncedon6March

that the subsidy would instead start

immediately from that date.

From 6 March 2013 the first 10,000

apprenticestakenonwillreceive$1000

towards training tools and materials.

The employers of these 10,000 apprentices

also get $1000.

Initially the subsidy was only going to

beavailabletoapprenticeshipsatlevel

4andover120credits.ForHITO,that’s

hairdressing apprentices starting entering

year 1 or year 2.

WiththeGovernment’smorerecent

announcementhowever,thesubsidywas

made open to new Modern Apprentices

atLevel3(with120creditsormore)too.

This means that new barbering apprentices

and their employers are also eligible.

IMPORTANT POINTS:• Thesubsidyisonlyavailabletothefirst

10,000 apprentices taken on from across

GROW YOUR BUSINESS, GROW YOUR PROFITS; In January, the Prime Minister announced a ‘reboot’ to the New Zealand apprenticeship system. In this reboot, all apprenticeship-type training will be combined into a single scheme called ‘New Zealand Apprenticeships’.

FORMA MAGAZINE | ISSUE 10 | 3

GROW YOUR BUSINESS, GROW YOUR PROFITS; GROW AN APPRENTICE

all industries in New Zealand – not just

hairdressing.

• Thereisa$2000incentiveavailable,but

that is for restricted trades – hairdressing

is eligible for $1000.

HITO’S INCENTIVE

We at HITO decided to offer the same kind

ofincentivetoemployersandapprentices

whosignedupbeforetheGovernment

incentivekickedin.

Weapproved$1000toanyemployerwho

signed up a hairdressing apprentice (those

whohave120creditsormoretocomplete

– normally Years 1 and 2) or a barbering

modernapprenticeatlevel3(with120

credits or more).

Wealsoapproved$1000totheapprentice

to go towards their tools and equipment.

The $1000 for the employer will be paid

later in the year to those who took part.

The $1000 for the apprentice is being

held by HITO to go towards their tools

and training materials.

RESPONSE FROM INDUSTRYThe hairdressing industry has had a largely

positiveresponsetotheapprenticeship

rebootandtheincentivesbeingoffered

fromHITOandtheGovernment.

Kandace from Head Therapy contacted

uswithaverypositivereaction.“Iam

impressed with this new scheme,”

she says.

“Itwouldmakemeasanemployerfeel

valuedfortheeffortandtimeweputinto

training and as an apprentice it takes a

wee bit of pressure off financially so they

canenjoyfreetimeandhavehelpwith

training costs!”

HITO’s Northern Sales and Liaison Manager

Karenza Harris says people in her region

are excited about the news.

“Although,”sheadds,“Idothinkthatmany

salons that are training anyway would

continue to do so with or without the

incentive.”

4

Wehaveputtogethersome

research and spoken to

successful Waikato business

TeamSevenHairdressingaboutthe

benefits they see from training so you

can see the results for yourself.

WHAT THE RESEARCH RESULTS SAY

We asked the New Zealand Institute of

Economic Research (NZIER) to examine the

impact of apprenticeship training on salon

success,andtheresultsspeakforthemselves.

NZIERmeasuredthereturnoninvestment

(ROI) for six different salons and the research

showedthatallsixhadapositiveROIafter

just two years. Of these six salons, four of

them saw a good financial return in the first

year of employing an apprentice. In the

othertwo,havingtheapprenticeinthesalon

was profitable by year two.

Overalltheresearchshowedthataslongas

the apprentice stays on the team for two or

moreyears,havingthemonboardboosts

the salon’s profit. The longer the apprentice

stays, the greater the financial return for

the salon.

HOW APPRENTICES BOOST PROFITS

There are many ways that apprentices can

boost your salon’s profits.

• Whenanapprenticefirstbegins,they

support the smooth running of the

salon by doing tasks like cleaning and

shampooing.Thiseffectivelyfreesup

senior stylists to be doing more client

based work.

• Overtimeastheapprenticelearnsand

grows they are able to pick up more tasks

likefoiling,freeingupseniorsevenfurther.

This can be highly profitable for the salon.

• Yourapprenticewillbegintodirectlymake

a profit when they become a fully qualified

stylistthemselves.

Remember, the longer the apprentice stays,

the greater the financial return to your

salon. You can encourage your apprentice

to stay by creating a healthy, educational

environment.

THE FINANCIAL BENEFITS OF APPRENTICESHIPSHere at HITO we know there are many financial benefits to apprenticeship training, but we don’t expect you to just take our word for it.

FORMA MAGAZINE | ISSUE 10 | 5

FINANCIAL BENEFITS AT TEAM SEVENLynnette Karam-Whalley, owner of Team

SevenHairdressing,hasseenfirst-handthe

financial benefits from training apprentices.

“Trainingourownstaffhasbeenthekeyto

our success,” she says.

TeamSevenwasfoundedover20yearsago

and,throughaninvestmentintraining,has

grown into a staff of 18 across two salons in

the Waikato.

When seniors are doing well at this salon

(turningover$3000perweek)theyhave

an apprentice come alongside them to assist

with their work.

“Generallytheapprenticeshelpthestylists

by shampooing, assisting with colour

applicationandsomefinishingservices,”

says Lynnette.

Thefiguresspeakforthemselves;“stylists

in our salon who work with an assistant/

apprentice are generally seeing 20% more

clients per week,” says Lynnette.

“Productivityfromstylistswithassistants

is much higher in terms of retention and

rebooking,retailsalesandextendedservices.”

AtTeamSeventheyhavealsofoundthat

thosewhohavebeentrainedthroughan

apprenticeship in their salon become their

best seniors.

“Wefindourbestseniorstylistsareones

whohavebeenanapprenticeandassistant

to one of our stylists.”

Lynnette recognises that these benefits

are not instant. She compares taking on an

apprentice to watching a seedling grow – it

takes time, and you or someone in the salon

need to put the time and effort into seeing

them grow.

“Butinmyopinion,itisthebestwaytogrow

your salon and profits,” she says.

RESEARCH CONDUCTED IN FEBRUARY 2008 BY POPULUS AT THE FIRST NATIONAL APPRENTICESHIP WEEK REVEALED:

77%ofemployersbelieve

apprenticeships make themmorecompetitive

76%say that apprenticeships providehigheroverall

productivity

80%feel that

apprenticeships reduce staffturnover

LYNNETTE KARAM-WHALLEY

6

This year the awards are being held at the Auckland War Memorial Museum on Sunday 20 October 2013. This is an event you don’t want to miss!

Do you think you could be the one of the 2013 winners? Applications for the HITO Awards are now open! You can download a 2013 application form from the HITO website

at www.hito.org.nz or email enquiries@hito.org.nz and ask for a copy to be posted out to you.

Both the HITO Awards and the Kitomba/NZARH Business Awards are presented at the Industry Awards. If you want to apply for the Business Awards, head to www.kitomba.com for more information.

The2012awardsbroughtpeoplefromalloverNewZealandtoourcapitalcitytocelebrate

the successes of the year.

“Therewasarealcommunityfeelwithintheroomasallfinalistsreceivedresoundinglevels

of support and recognition. This was a night where the hairdressing and barbering industries

truly shone,” says HITO CEO Erica Cumming.

...AND THE WINNERS WERE:

MARK YOUR CALENDAR — THE INDUSTRY AWARDS ARE BACK FOR 2013!

RECAP ON THE 2012 AWARDS

APPRENTICE OF THE YEAR 2012: Marianna Brown from Do. Hairstyling

RUNNER UP: Kirsty Nicholls

Regional Apprentice of the Year 2012Auckland regional winner: Laura Williams from Jan Waite Hairdressing

Northern regional winner: Moana Riddell from Hair Scene – Hair and Beauty

Midland regional winner: Alannah Goldsmith from House of Elliott Hairdressing

Mid-Central regional winner: Kirsty Nicholls

Central regional winner: Megan Stovell-Dundas from Headstart Hair Design

Northern South regional winner: Marianna Brown from Do. Hairstyling

Southern South regional winner: Amelia Nicholson from Total Image Hair, Skin and Body

Jasmine McBeth Memorial Scholarship

RECIPIENT: Kaleb Pritchard from BLAZE, Newmarket

HITO Training Salon of the Year 2012

WINNER: Blue Cactus Hairdressing, Wellington Central

HITO Tutor of the Year 2012

WINNER: Lynette Joseph, Senior Hairdressing Tutor at Bay of Plenty Polytechnic

HITO Trainer of the Year 2012

WINNER: Robyn Collins Indetech

THIS YEAR IT COULD BE YOU!

2012 APPRENTICE OF THE YEAR RUNNER UP KIRSTY NICHOLLS, HITO CEO

ERICA CUMMING, AND APPRENTICE OF THE YEAR WINNER MARIANNA BROWN.

JASMINE MCBETH MEMORIAL SCHOLARSHIP RECIPIENT KALEB

PRITCHARD WITH MANA DAVE

PASSION FOR HAIR AUCKLAND 20 OCTOBER 2013

Held by HITO and Kitomba/NZARH, the Industry Awards are a prestigious event that recognises excellence in training in the hairdressing and barbering industries.

PASSION FOR HAIR AUCKLAND 20 OCTOBER 2013

NEW ZEALAND ASSOCIA TIONOF REGISTERED HAIRDRESSERS Inc.

HITO recognises and supports the importance of businesses becoming members of their professional association. So, last year, the HITO Board agreed to continue to support members of the Association of Registered Hairdressers (ARH) by offering a 50% discount on the HITO Employer Fee in 2013.

This means, if you are an ARH

memberin2013,youonlyhaveto

pay half the employer fee.

We would like to encourage all employers

to join their local professional association

to benefit from this discount and from the

other benefits of association membership.

WHY EMPLOYERS PAY A FEE

In2012,HITOwaivedthefeetorecognise

that it was a year of transition for HITO

and the regional hairdressing associations.

However,theNewZealandgovernment

expects all ITOs to show that their

employers are making a minimum of

30% contribution towards the cost of

industry training. The annual employer fee

is a significant and important part of the

hairdressing industry contribution.

The fee is outlined in each Training

Agreement which all employers sign when

takingonanapprentice.Everyemployer

withanapprenticeinanactivetraining

agreement will need to pay this fee until

their apprentice gains their National

Certificate. This includes the period

between finishing Off Job Training and

gaining the final unit standard (2757).

WHEN WILL I BE INVOICED FOR THE EMPLOYER FEE?

HITOwillinvoiceemployersforthisfeein

April/May2013.Thiscoversallof2013.

The due date for the fee will be explained

whenyoureceiveyourinvoice,butthisis

usually the 20th of the following month.

If you would like to benefit from the

association discount, HITO recommends

that you purchase or renew your association

membership before April 2013.

Other Information you might find helpful:

• Allemployersarechargedthisfeefor

each apprentice they employ.

• Therearenorefundsiftheapprentice

terminates or completes before the end

of the year.

• HITOacceptspaymentbycreditcard,

internet banking or cheque. All of the

paymentoptionswillbeonyourinvoice.

• Ifyouemployanapprenticeafter

1 May 2013, you only pay for the months

remaining of the year.

DISCOUNT ON EMPLOYER FEES IN 2013

8

A Targeted Review of Qualifications (TRoQ) was started in the hairdressing industry last year. Now it’s beauty’s turn.

The TRoQ for beauty will begin on April

7th 2013, starting with a meeting in

Wellington.

WHAT IS THE TROQ?

Theaimofthereviewistocutdownthe

number of qualifications in the beauty

industry in New Zealand.

NZQAoverseesallthequalificationsinour

country, and they noticed that there are

severalbeautyqualificationsavailable

thatareidenticalorverysimilartoeach

other. This is confusing to learners and to

employers. In total, there are 72 qualifications

from 24 different qualification owners (both

national and local) being looked at in the

beautyreview.Thisincludesqualifications

inbeautyservices,nailtechnologyand

make-up artistry.

Ifyouareinvolvedinthebeautyindustry,

youhaveprobablynoticedawidevariety

ofcertificatesthatareavailabletoo.Manyof

these are local certificates and not national

certificates.Althoughtheyhavedifferent

names and are offered at different training

academies and polytechnics, what you

learnineachcertificateisverysimilar.

NZQAexpectsthatthebeautyreview

will reduce the number of qualifications.

This will make the system easier for users

to understand.

“Thegoalisforqualificationsinthebeauty

industry to be clear for both the learner and

the employer… that employers will be able

to look at someone’s qualification and know

exactly what they can do from this,” says

HITO CEO Erica Cumming.

The best outcome would be a clear and

deliverablesetofqualificationsthatmeets

theneedsofeveryoneintheindustry,

now and into the future.

GET INVOLVED

If you are part of the beauty industry in

any way, it’s important for you to get

involvedinthisprocess.

Everyonefromlearners,graduates,

employers,providersandproduct

companiescanparticipateinthereview.

Themorepeoplewhoareinvolvedin

the process, the better the new set of

qualifications will meet industry needs.

“It’scriticalforpeopleintheindustry–

employers and other engaged people – to

provideinformationandfeedbackonthe

future qualifications in the beauty sector,”

saysErica.“Thisincludesbeautytherapy,

nails and make-up.”

TakepartinthereviewofBEAUTY QUALIFICATIONS

IT’S EASY TO BE INVOLVED.

Just head to www.beautytroq.com to submit your feedback and get up to date news and information about the TRoQ.

We will also be sending out email newsletters with all the up-to-date information you need to know.

To subscribe for these newsletters, head to www.hito.org.nz/beauty-troq-email/ and fill out the short and simple online form.

FORMA MAGAZINE | ISSUE 10 | 9

10

Hairdressing industry ambassador Lyndsay Loveridge sheds some light on identifying and filling your own skill gaps in this thought-provoking piece.

LOOKING AT HAIRDRESSING FROM THE CLIENT’S PERSPECTIVEItwassaidinGrandma’sdaythat“a

woman’s hair is her crowning glory”.

Today,whatevertheageorthetypeof

client, this statement is now truer than true!

The important thing to remember is that

when you satisfy your client, they will come

back. Satisfy and excite your client and they

will not only come back, but they will tell

their friends about you too. It is an absolute

fact that word of mouth builds a client base

quickerthananyotherformofadvertising.

Wecannotexpectourclientstoreturn;we

mustinvitethem.

As a stylist, there are lots of things we need

to work on:

• Becomingastylistwiththat

memorable factor

• Looking like a hairdresser!

• Becoming an expert on hair, fashion and

products, and sharing this knowledge with

your clients.

• Listening – what is the client really saying?

Be on the same page as them.

• Caring – make each client the centre of

your attention.

• Communicating – Paint word pictures -

excite your client with what could be next!

• Delivering your promise – meet or exceed

yourclient’sexpectations,neverwithany

hidden surprises.

• Displaying Confidence – build your library

ofworkanddevelopthenecessaryskillsto

deliverforeachclient,everytime.

• Loving your work and showing it. Your clients will feel your passion, and

they will return time and again.

ATTENTION APPRENTICES

Anapprenticereadingthiscanbeforgiven

forthinking;“thisarticleisn’tforme.”

Actually it is - confidence begins on day

one with the small successes.

Initiallytheskillsyouhavemasteredare

limited. Take charge of your skills and what

is it that your salon clients want!

Make a list of clients who come to your

salon,whattheyhaveandwhattheylike.

You could include the cut (scissor and

razor), colour, styling, hair up, straightening,

bleach and tone and so on. Now check

your own skill strengths against this list and

thereyouhaveit-alistofwhatyoumust

work on to be confident and successful in

your salon. Next plan some simple steps

toward the skill you need to grow.

Practice makes perfect!

Youwillneverknowwhatyoucandountil

you try. Clients are not there to practice on

- there are other options like models and/or

mannequins. Each training session needs

to be with a trainer present, who guides

you and holds you accountable. Help is

alwaysavailable.

YOU just need to ASK!

If you need to go outside your salon to

get the help, it is important to keep your

employer /manager in the loop about this.

Find a BUDDY, a TRAINER and if you are

dead serious about your career add a

MENTOR to the list.

FILLING YOUR SALON SKILLS GAPS

LYNDSAY LOVERIDGE

LYNDSAY LOVERIDGE

“It is an absolute fact that word of mouth builds a client basequickerthananyotherformofadvertising.”

FORMA MAGAZINE | ISSUE 9 | 11

SO YOU’RE A QUALIFIED STYLIST?Almost all of us recognise that to keep

current, learning and acquiring new skills

goes with the territory of becoming a

successful, busy stylist.

There are two different situations that you

maybein:eitheryouworkinanenvironment

thathastraininginitiativesforstaff,oryou

work where for things to happen, you must

takethatinitiativeyourself.Eitherway,it

begins and ends with you.

Havealookathowyouviewtraining.

You either see yourself as a work-in-

progress,andyouactivelytrainasamatter

ofcourseoryoudon’tbelieveintheneed

orvalueoftraining.Foryou,hairdressing

will probably be just a job.

It’snevertoolatetoturnyourcareer

around! Think about:

• Whatareasdoyouneedtofocuson

up-skillingin?Evaluateyourskillsandput

together some looks that are current for

each of the areas you need to up skill.

Be honest, ask yourself is this something

Ihavedone,orisitsomethingIneedto

add to my skill set?

• Whataretheoptionsavailableforyouto

up-skill?

• Makeaplan-howwillyoudothis?

• Makemeasurablegoals.Howwillyou

knowwhenyouhaveachievedyourgoal?

• Plantoinvestyourtimeandexpertiseinto

your training, and practice!

• Shareyoursuccesseswithyourfriends

and clients. What better way than

Facebook? Post pictures of your work

and post client/model endorsements.

Becomepro-active;believeinyourself,

expand your ability and your clients will

lovewhatyoudo.Getclientstalking,

spreadingthewordaboutyoupositively!

Stand tall be proud of being a hairdresser –

not just any hairdresser, but one that people

talk about and book with!

LEARNING TO LEARN Knowinghowtodoaskillandhaving

practiseditgivesyoutheconfidenceto

say–‘yes’toeveryopportunityratherthan

to hide in the backroom and hope that

someone else picks up that client.

Embracing change is the only way for you

to remain current. The world of fashion

can be fickle, and it belongs to those who

embrace it.

There are many places you can go to

for inspiration about what is currently

in fashion. The internet, YouTube, music

videos,fashionmagazinesandworkshops

are a few options. What you need to do is

to source the looks, check out the how to

do options, and then practice.

A helpful list of some hairdressing sites

worthavisit:

• www.topsitesblog.com/best-fashion-websites/

• www.topsitesblog.com/street-fashion-blogs/

• www.hji.co.uk

• www.facebook.com/behindthechair

• Eachhairdressingcompanyhasawebsite

and Facebook page worth exploring

• AlsocheckoutthehugelibraryofYouTube

hairdressing tutorials

The list goes on and on so keep searching!

Weareluckytohavetechnologylike

smartphones and tablets to use to our

advantage.Thesearetoolsyoucanuseto

create libraries of the work you offer clients

together with libraries of your own work.

Challenge yourself to research the endless possibilities to learn and become excited about your future!

“Knowinghowtodoaskillandhavingpractiseditgivesyoutheconfidencetosay–‘yes’toeveryopportunity

rather than to hide in the backroom and hope that someone else picks up that client.”

12

from the salon to the film set

FORMA MAGAZINE | ISSUE 10 | 13

Theysayvarietyisthespiceoflife,

and qualified hairdresser and make-

up artist Warren sure knows how to

spice things up. From a day in the salon to

ablockbustermovieset,there’snoroom

for a dull moment.

Warren has been a part of the hairdressing

industry for many years. His career began

after he left secondary school at the age of

14 and started a free hairdressing course

in Papakura (Auckland). Soon after this he

began work experience at Intercontinental

Coiffeur salon in Manurewa, where he then

went on to do most of his apprenticeship.

He later qualified with his National

Certificate in Wellington.

In 2002 Warren also trained in Makeup

Design and Production at Design and Arts

College of New Zealand in Christchurch,

which led to him getting some work in the

film industry.

“Wedidalotofworkonourportfolios

here, and after I finished I took my portfolio

to Weta Workshop [the special effects

company behind The Hobbit, The Lord

of the Rings, and more]. After this in 2004

I began working in the hair and makeup

department for King Kong.”

Warren has worked on and off with Weta

Workshop since then, with his portfolio also

including hair and makeup work on the film

Narnia and more recently on The Hobbit:

An Unexpected Journey.

Warren says working in the film industry is

averydifferentlifestylethanworkingina

salon. He has found he really enjoys both

areas of hairdressing.

“Infilmyougetalotofreallylongdays…

some days I’d be starting at 3am and

working for 15 or 16 hours at a time,”

he explains.

“There’salotofstandingbyandtouching

up characters throughout the day. You can

be assigned to a character all day from

start to finish.”

Many people who work in the film industry

havetoheadoverseastootherfilm

production companies when work wraps

in NZ, but Warren is lucky to be able to

transition back into salon hairdressing.

Currently he is working back with the

getfunkd Group in Wellington after

wrapping production on a recent film.

It’s his 9th year working with getfunkd.

“It’sgreattocomebackhome,”hesays.

Warren finds work in the salon a lot more

personalthanworkingonamovieset.

“There’smoretimetobuildarelationship

withclients,andtheserviceyou’redelivering

is more personal.”

Thetwopartsofhiscareerdocrossover

sometimesthough.WheneverWarren

returnstothesalon,hisclientsloveto

hearaboutwhatnewmoviehehasbeen

working on.

“It’sagreattalkingpoint,especiallyfornew

clients,” he says.

Film and salon work are not the only areas

where Warren has immersed himself

though.Overtheyearshehasworkedon

beautypageants,musicvideos,fashion

shows,editorialsandcharityevents.Hehas

alsowonmanyawards,havingcompeted

inNationalandOceaniceventsforwell

over15years,andhewasanNZARH

competition judge from 2007-2011.

“Thelistgoeson!Imustadmit,oneof

the most rewarding things is sharing my

experiences with others,” he says.

For anyone out there who is aspiring to

work in the film industry in hair and makeup,

Warren warns it can be a tough road.

“Youmighthavetoworkfor10yearsdoing

background work before you get your

break,” he explains.

“Youhavetobepassionateaboutwhatyou

do and dedicated to it.”

“Youmighthavetoworkfor10yearsdoingbackground before you get your break.”

WARREN DION SMITH

WARREN IN ACTION

Warren Dion Smith shares what it’s like to work in hairdressing in both the film industry and the salon.

14

WORLDSKILLS WorldSkills is an exciting competition where you can

sharpen your hairdressing skills and showcase your talent both nationally and overseas.

FORMA MAGAZINE | ISSUE 9 | 15

Open to apprentices or

qualified people under

the age of 23, this is a

competition that can take

youallovertheworldand

make you stand out

from the rest.

Regional Competitions are being held in:

• Auckland: Sunday 14th April

9.30am – 5.30pm

Manukau Institute of Technology (MIT)

Gate 1, Newbury Street, Manukau City,

Auckland.

• Christchurch: Sunday 14 April

9.30am – 5.30pm

Aoraki Polytechnic

60 Waterloo Road, Hornby, Christchurch.

Evenifyou'renotcompeting,makesure

you come along and watch the competition.

You can learn more about WorldSkills and

seetheskillsinaction.We'dlovetosee

you there.

Sonia Baker-Johnston, Senior Lecturer at

Manukau Institute of Technology’s School of

Hair and Beauty and 2012 WorldSkills judge

has seen first-hand the benefits of competing

in WorldSkills.

“Over the last few years I have been a proud

supporter and promoter of WorldSkills.

It is an amazing platform for our youth to

showcase to the world their technical skills

and talent.

Every year, at the Regional and National

Competitions, the young talent totally blows

me away. The technical skills they showcase

seem to be well above their years. I have

seen first-hand the improvement of skills and

confidence from my apprentices competing

at these competitions. I recommend all tutors

to take part in WorldSkills training, not only

to develop professionally, but to help train

and promote our youth, so they have an

opportunity to showcase to the world their

amazing talent.

For any apprentice to be able to say that

they are 'ONE OF THE BEST IN THE WORLD'

would be totally amazing!”

WORLDSKILLS REGIONALS IN 2013

16

UPDATE FROM CAITIn July, our 2012 National Champion Cait Woodcock is off to Germany to represent NZ alongside 52 other countries at WorldSkills Internationals.

Cait, a qualified stylist at Spectra

in Palmerston North has been

working hard in preparation

for the internationals and says her

trainingis“allontrack.”Shehasbeen

putting time aside each day to work on

different aspects of the competition.

Cait has had the chance to work with

some amazing trainers, including

internationally acclaimed mentor and

champion Ulrica Hansson.

Originally from Sweden, Ulrica is an

InternationalEducatorforPivotPoint

AcademyandcurrentlylivesinAustralia.

She has more than 10 year’s industry

experienceandmanyachievements

under her belt including presenting at

the 2012 Sydney Hair Expo and getting

threesilvermedalsatthe2010European

Cup Open in Moscow.

“TrainingwithUlricawasanamazing

opportunity,”saysCait.“Shehelpedme

put together a great timetable to work

towards July.”

Cait has also had training sessions with

WorldSkills Expert and Judge Niq James

andpreviousWorldSkillsinternational

competitor Laura Simpson.

As if training isn’t keeping her busy

enough, Cait is also dedicating a lot of

her time to fundraising. She needs to

raise $30,000 to get to Germany for

the competition.

With the help of the team at Spectra, her

family, friends and community, Cait has

raised about $3,000 so far. Add to that

the generous fundraising effort of The

Institute of Electrolysis & Beauty Therapy

(whoraisedover$2000forCait)and

she is well on her way.

“Thewaythecommunityhasbeen

getting behind it is amazing,” Cait says.

“Iwasblownawaybythegenerosityof

The Institute of Electrolysis & Beauty

Therapy with their fundraising. Other

peoplehavedonatedthingsthatwehave

been able to raffle off, like a Christmas

hamperandaWellagiftbasket.Ihave

been speaking with local up and coming

photographer Anthony Young who is

offering a free family portrait that we can

alsoraffle.Atthesalon,wehaveaSpectra

raffle going where you can win a year of

free haircuts.”

And this is just the beginning. Cait still

has lots more fundraisers planned such

as a cut-a-thon and barbeques.

“We’respreadingtheideasoutover

time and trying to do something for

everyone.Ifyoudon’twanttowina

family portrait, maybe you would want to

try for the free haircuts, or you might just

want a sausage at the BBQ,” she explains.

If you want to help get Cait to

Germany, please contact Pitchin on

(04) 499 1180 or pitchin@hito.org.nz

CAIT PRACTISING

CAIT WITH LAURA SIMPSON

FORMA MAGAZINE | ISSUE 9 | 17

The New Zealand Institute of Electrolysis & Beauty Therapy recently fundraised a whopping $2200 towards getting NZ WorldSkills Champion Cait Woodcock to Germany.

Cait, who won the National WorldSkills

competition last year, needs to raise

$30,000 to represent New Zealand in

Germany at the International competition.

“WereadaboutCaitinanissueofForma

Magazine,” explains Annabelle Taylor,

Principal/Director of the Palmerston North

School.

“Wethought,here’sayounglocalgirlwhois

focused and who knows where she wants

to be. She didn’t breeze into this opportunity,

but she has put in a lot of hard work to get

here. She’s a New Zealand champion and

shedeservesoursupport.”

Although Annabelle and the team had not

met Cait before, they decided to fundraise

for her by dedicating some of the school’s

client days to the cause.

Client days are a key part of their students’

training at The Institute of Electrolysis &

Beauty Therapy. Two days a week are set

aside as client days where students run

a beauty therapy clinic on the school’s

campus. They offer special prices to clients

on a range of treatments such as facials,

eye treatments and waxing. Annabelle and

the team organised to dedicate all the funds

from selected client days in October and

December 2012 towards Cait.

Withthebeautyindustryhavingcome

under HITO’s umbrella recently, Annabelle

says they also saw this as an opportunity

to show their support for hairdressing and

for HITO.

“Beautyandhairdressinghaveagreat

relationship. Along with supporting Cait,

we also thought of this as an opportunity

to show our support for hairdressing and to

demonstrate to our students how to work

together with other businesses and crafts.”

Fundraising is not something the school has

thecapacitytodooften,soit’sreservedfor

causes that they think are really worth it.

“Ithastobesomethingclosetoourhearts;

somethingwebelievein,”Annabelleexplains.

Cait’s cause struck a chord not only with the

school’s staff but also with students.

“Weputpostersaroundtheschoolto

explain who Cait was and what we were

doing so the students knew all the details.

Theywerereallyexcitedaboutit,even

creating some fun competition with the

second group in December trying to raise

more money than the October group.”

Thefundraisingdayswereadvertisedinthe

local paper, getting a great response from

the Palmerston North public.

“Wehadacoupleofpeoplewhohadnever

been to the school before call up and make

appointments because they saw the ad

and wanted to support Cait.”

About 25 clients came through on each

of the client days, making for busy and

successful days.

Cait was blown away by the generosity

ofAnnabelleandtheteam.“Actually,being

blown away is an understatement!” she says.

“It’samazingtoknowthatsomeoneout

therebelievesinmeandwhatI’mdoing.

It’s awesome to see beauty and hairdressing

coming together and supporting each other.”

BEAUTY THERAPY LENDING HAIRDRESSING A HAND

CAIT WITH 2010 INTERNATIONAL COMPETITOR LAURASIMPSON,PIVOTPOINT'SULRICAHANSSON,

AND WORLDSKILLS EXPERT NIQ JAMES

STUDENTS FROM THE INSTITUTE OF ELECTROLYSIS AND BEAUTY THERAPY

CAIT WOODCOCK

“It has to be something close to

ourhearts;somethingwebelievein”

18

At Wellington’s Blue Cactus Hairdressing, training is a way of life.

Winners of the 2012 HITO Training

Salon of the Year award, this

salon takes training seriously

and reaps excellent results.

“WeatBlueCactusaimtosetthestandard

inservice,styleandtrainingthatother

salons can aspire to,” says Education and

DevelopmentManagerKerriCox.

“Continuouseducationanddevelopment

throughout our team is paramount to being

abletodeliverthehighestlevelofexpertise.”

After celebrating the salon’s 20th birthday

late last year, founder Larissa Macleman

recently passed the reins of the salon on

to new owners John and Carol Carrasco.

Kerri has been at Blue Cactus for 14 years,

starting off in the role of Salon Manager.

She works closely with Apprentice Training

Manager Sonya Cox and together they

see Blue Cactus’ apprentices’ progress

successfully through their training.

“Theyareourfocus,”sheexplains.

At Blue Cactus a unique approach has

been taken to training by marketing the

apprenticeship programme as the ‘Blue

Cactus Academy’. Kerri says this has been

really beneficial.

“Bymarketingtheacademyassomething

separate from Blue Cactus salon, people

know that they are coming to a place of

learning,”sheexplains.“Italsobuildsinterest

– people want to be a part of it.”

Apprenticesaregivenan‘AcademyPack’

when they begin, and they all represent the

“WeatBlueCactusaimtosetthestandardinservice,style and training that other salons can aspire to."

Academy at Off Job Training with branded

capes. Training takes place on specific

Academy days and there are special prices

for clients on these days.

TheBlueCactusteamhavealsotaken

care to infuse an attention to detail

intoeverythingtheydo,fromtheclient

experience to training. This has helped

make the salon’s training so successful.

“Webelievethatattentiontodetailscount,”

says Kerri.

Right from the beginning of a new team

member’s journey, the team takes care to

notice the details that will allow them to

work to their maximum potential.

Each new team member completes a

personality profile assessment called

‘Birds of Different Feathers’ when they

SUCCESSFUL TRAINING

FORMA MAGAZINE | ISSUE 9 | 19

start at the salon. This determines their

different learning preferences and how

they best work and learn.

A picture of each trainee’s ‘bird’ is brought

totrainingsessions,givingthetrainerand

trainee the opportunity to see what type of

teachingstyleneedstobedelivered.Kerri

says this builds respect and encourages

acceptance of others who are different to us.

Blue Cactus has looked at all the little details

thatcreateafive-starclientexperience

too,andtheytraintheirteamtodeliver

thisserviceeverytime.Theycallthisthe

‘Diamond Standard’ which includes the

expectation that clients are not kept waiting

after their appointment time, that each

client gets a thorough consultation during

eachandeveryvisit,andthateachclientis

100% delighted with their cut, colour or curl.

“Ourtrainingteamensurethatthesehigh

standards are maintained in all training

sessions,” Kerri says.

“Wereplicatetheclientjourneywith

apprentices. We go through all the steps of

the client’s journey so that the little things

thatmakeupa‘DiamondService’become

habit right from day one. Building up good

habits now makes excellent hairdressers

in the future… We find that the young ones

who hit the floor are performing as good

(ifnotbetter)thanSeniorsthatwehavegot

in from other salons because it’s become

habitforthemtogiveexcellentservice.”

Another way Blue Cactus has used

attention to detail to create a successful

environmentisthroughadetailedsalon

structure. This makes a clear career

pathway for apprentices to follow and

keeps them progressing. If someone

starts as a colourist, for example, there are

threelevelstoprogressthrough:Colourist,

Intermediate Colourist and Senior Colourist.

Whentheythenmoveontobecomea

Stylist,thereareanotherfourlevelsto

work through: Stylist (someone who has

almost finished their training and is building

their clientele to become qualified), Senior

Stylist (once someone is qualified), then up

toanExecutiveStylistandeventually

a Master Stylist.

Within each of these steps there are

differentpaylevelstoo(includingsixpay

levelswithintheapprenticeship/colourist

progressions) so there is always something

to be working towards.

Kerri and Sonya ensure that their apprentices

arealwaysgrowingandmovingupthelevels.

“There’salimitoftimethatyoucanbeon

eachlevel,”Kerriexplains,“sothiskeeps

themmovingupconsistently.”

Putting together this detailed structure has

impacted staff retention. There is always a

goaltoaimfor;aleveltomoveuptoanda

pay rise to gain, so apprentices and other

staffarekeptmotivatedandexcitedabout

their training.

“Ifyou’reworkingsomewhereandyouget

to the top of where you can go in the first

year, that’s when you’ll start looking outside

for more opportunities. But why would you

wanttoleaveifthere’smoretoachieve?”

Blue Cactus’ Scholarship Programme for

apprentices has also helped keep trainees

on board after they qualify. This programme

is currently in its sixth year.

Scholarships are awarded to people who

are the right matches for the salon and who

show their commitment in their application.

“Togetascholarship,youneedtoputareal

effort into your application,” says Kerri.

“It’snotsomethingwecommittolightly.”

For apprentices in the Scholarship

Programme, Blue Cactus pays for 50%

of the apprentice’s fees in their first year.

Thentheycanapplytohavealltheirfees

paid for in future years. Those who get a

scholarship are committed to stay on at the

salon for two years after they qualify, or if

theydoleavetheyareresponsibletopay

back the balance of their fees.

TheBlueCactusteamknowthevalueof

continuous training. Training doesn’t end

when you finish your apprenticeship, but

there are meetings, teams and groups that

Stylists can be part of to continue to grow

theirskillsandkeeprelevant.

“SixtimesayearwerunDevelopment

Squad sessions with guest stylists to

teachandinspireourtraineeswhohave

completed their qualifications. We also do

collection releases with L’Oreal Professional

twice a year,” explains Kerri.

Weekly staff meetings are also a time for

developingnewskills.Aboutonceamonth

theteamhasa‘creativejam’inthismeeting

where they work on a new fashion look or

somethingelsenewandrelevant.

Top keys to successful training from

Blue Cactus:

• Support your apprentices’ right through

theirtrainingandgivethemthebenefit

of the doubt.

• Consistent follow up is important. It’s

about mentoring the apprentice and

helping them keep on top of things.

• Monitor the apprentices’ progress with

‘OffJobTraining’assessments.Don’tleave

it until the last minute to check on their

progress, and know where they are at to

help them succeed.

• Have systemsinplacethatpavetheway

for them to be successful.

After 14 years at Blue Cactus, Kerri has

since left the salon to pursue other

avenuesintheindustry.

WE TAKE A LOOK AT THE EXPECTATIONS THAT BOTH EMPLOYEES AND

EMPLOYERS HOLD AND WHY THEY ARE IMPORTANT.

WHAT’S EXPECTED OF YOU AS AN EMPLOYEE & AN EMPLOYER?

]

HOLLY CARTMELL

MARIANNA BROWN

FORMA MAGAZINE | ISSUE 10 | 21

HIGH EXPECTATIONS MAKE FOR A SUCCESSFUL BUSINESS

Holly Cartmell, owner of Kitomba/

NZARH 2012 Salon of the Year

So You Hair explains why high

expectations are so important to running

a successful salon.

Wellington salon So You Hair take pride in

offeringexcellentservicetotheirclientele.

So You owner and director Holly expects

her team to uphold this reputation and

provideoutstandingservice,something

which requires more than just top-notch

hairdressing skill.

“Everythingincludinghowyoulook,your

personalityandhowyoubehaveaddsto

theclient’sexperience.Ifyouhavepersonal

confidence then you will be able to sit down

with a client and talk to them with ease. It all

counts for making someone a great team

member,” she explains.

Holly sets high expectations for her team

to make sure they can create this well-

rounded experience for their clients.

“Youcan’taffordnottohavehigh

expectations, and to make them clear.

You work hard in your business, and the

peopleyouhaveonyourteamneedto

be with you 100%”

In her experience, Holly has found that

explaining her expectations right from the

start is the best approach.

Evenbeforeshemakesthedecisionto

hire a new team member, she has

expectations she wants to see met through

the recruitment process.

“Firstimpressionsaresoimportantwhen

it comes to hiring a new team member.

I expect people to be presented in a way that

fitswithmyvision,myteam,andrepresents

the industry. That includes well applied make-

up and a great, tasteful outfit,” says Holly.

She also expects people on her team to

havearealdriveandpassionfortheircareer

in hairdressing.

“WhenI’mfirstspeakingwithsomeone

inaninterview,I’mlisteningforthosekey

words that show me this is where they

really want to be. Personality is really

important. Can you see them fitting in

thesalonandconversingwithyour

target market? Are they hard-working

and dedicated?”

For Holly, meeting these initial expectations

is what gets someone to the next step.

Once someone joins the So You team

she clearly and openly explains what she

expects of them on the job. This is done in

an induction on their first day at the salon.

“It’safunday,butahardday,”shesays.

“There’salotofinformationtotakein.Ilay

it all out on the table.”

One important part of a new team member’s

induction is spent going through So You’s

policy manuals, including their policy on dress

standards. This is a full manual, including

images that show employees how they are

expected to dress for work.

“Asstylists,partofwhatwedoisinspiring

the client,” Holly says, explaining the

importanceofherdresscode.“Clientslook

to you for the latest trends and feel more

confident in your ability if you look the part.”

New team members also go through a

procedures manual, training expectations

andanoverviewofthesalon’svisionand

culture on their induction.

Holly finds that setting her expectations

clearly right from the beginning keeps

communication within her team open

and honest.

“It’safirmbutfairsystem,”shesays.“IfI

havelaidoutmyexpectationsearlythen

everyoneknowswhattheyshouldand

shouldn’t be doing. They can be corrected

straight away and get into good habits.”

Holly encourages other salon owners to be

as open with their team about what they

expect of them. When expectations aren’t

clear, this can cause tension in the team.

“Ifyourteamdon’tknowyourexpectations,

then they can’t be held accountable. But

onceyouhavetoldthemwhatisexpected,

they are accountable to uphold these rules,

and you don’t need to be afraid to pull them

up when they don’t.”

Generally,Hollyfindspeoplelovethe

structure and discipline of her rules and

requirements, and they’re really happy to

follow through.

“Ifyousetyourexpectationsreallyhigh,

your team will reach for them,” she says.

“Iftheydon’t,youneedtoquestionifthey

are the right person for your team.”

Remember though, just telling someone

once may not be enough!

Follow-up is an important part of the

learningprocess,soatSoYoueveryteam

memberisgivenacopyofthesalon’s

policies that they can take home and read

in their own time. Holly also keeps hard

copies out in the back room of the salon.

When it comes to enforcing your

expectations,Hollyadvisessalonowners

not to be afraid of speaking up.

“Don’tbeafraidtoputitoutontheline,

people appreciate it,” she says.

“Putsystemsinplaceforhowthingsareto

be dealt with and make sure these are clear

to your staff. That way if you do need to

discipline someone, you will know what to

do. When they know the standard it’s easy

to talk to them about up-keeping it.”

Thespecificpoliciesyouhavedon’thave

to be set in stone either, Holly reminds

employers. As long as you do it openly

and let your team know, these can be

easily changed.

At So You, for example, Holly consistently

tweaks the dress code policy, updating it

each season with images of current trends

to keep her team inspired.

Ifyoudon’thaveyourexpectations

clearly outlined in your salon yet, Holly

recommendsstartingtodosotoday.“It

makes it so easy, so simple,” she says.

“Inspireyourteamtothinkaboutwho

they want to be, and what they need to

do today to get there.”

EMPLOYEES HAVE EXPECTATIONS TOO

When coming into a new role,

all employees bring their own

expectations of how they

should be treated and what will happen

in their new workplace. Apprentices in

particularhaveimportantexpectations

around the training they will be getting

on the job.

When 2012 HITO Apprentice of the Year

Marianna Brown started her apprenticeship,

she had some expectations about the

learningandworkingenvironmentshe

would be spending her time in.

As a young person coming into the

workforce, she wanted to make sure she

would be treated with respect by her

employer, managers and colleagues.

22

“WhenIcameintomyapprenticeship,

I wanted to make sure I would always be

inasafeandprofessionalenvironment,

whichprovidessupportforyoungerstaff,”

Marianna says.

Creating a safe and respectful workplace

makesforapositivelearningenvironment,

something particularly important to

apprentices who are consistently learning

on the job.

Because training is a big part of an apprentice’s

daily life in the salon, apprentices need to

know that they will be getting the training

they need to succeed.

“Iwantedmytrainerstoalwaysbeopento

talk to me about any issues and questions

Imighthave,andIwantedtocheckthat

they were happy to be my support

person throughout my apprenticeship,”

says Marianna, who currently works at

Do. Hairstyling in Christchurch.

Apprentices are learning from a grass roots

levelandsoasupportiveenvironmentis

crucial to helping them get the most out

of their apprenticeship.

“Iwanttofeelencouragedinmywork,not

put down,” Marianna continues.

“Ithinkit’simportanttobegivenopportunities,

andencouragedtomoveforwardand

challenge yourself.”

It’s also really important for apprentices to

havesomeoneintheworkplacethatthey

can look up to, Marianna says.

“Wecanreadaboutindustryleadersin

magazines, but it means so much more to

havesomeoneinyourownsalonthatyou

can aspire to be like… someone to look up

to,apositiverolemodel.”

Studieshaveshownthathavinga

mentoring system in the salon has many

positiveresults.Mentoringcancultivatea

strongerlearningculture,itcanimprove

the rate of qualification completions and

improvestaffloyaltyandretention.*

We encourage all employees to talk to their

employers about what expectations they

havesothateveryoneisonthesamepage.

*Information from the study Mentoring Tips for Trainers and Salon Owners, prepared for HITO by Dr. Chris Holland from Work & Education.

WHAT EMPLOYERS (AND CLIENTS) EXPECT

A great team needs team members

who know what’s expected of

themandwhogoaboveand

beyond to exceed those expectations.

We’veaskedemployersacrossNewZealand

what they expect from their team members

to keep the workplace running smoothly

and successfully. These expectations are

all about helping make the client’s experience

enjoyable so that they will want to come back.

Take a look at each area and talk in your

team meetings about whether you and your

teamareachievingthemout.Ifnot,nowis

a good time to start. Talk about how you

personallyplantoimproveandhowyou

can help support others who are struggling.

No-oneisperfect,andweallhaveoff-days,

buteveryonewhoreadsthesecanfindan

areatheywouldliketoimprovein.

Beside each area, rate yourself on a scale

of 1 to 5, be honest with yourself.

1. Ineverdothis

2. I occasionally do this

3. I do this 50% of the time

4. I do this almost all the time - sometimes

I forget or depends what mood I’m in

5. Idothiseachandeverytime

– no exceptions

ALWAYS GREET CLIENTS WITH A SMILE

A smile makes clients feel welcome and

valued.Yourgreetingisyourfirstinteraction

with a client, so start off on the right foot

and make them feel welcome as soon

as they walk in the door. Remember, first

impressions last and they set the tone for

therestoftheclient’svisit.

BE ATTENTIVE AND CALL CLIENTS BY THEIR NAME FROM THE START

Keep your client informed about what is

happeningwhentheyarrive.Ifthereisa

wait, politely let them know. If your client

will appreciate it if they know what is

happening and why. Offering your client

adrinkonarrivalisanothergreatwayto

make them feel at ease. Call your client by

their name as this builds a sense of trust

and relationship. Your workplace might

haveotherroutinestoputclientsaretheir

ease. Do you follow those guidelines?

LISTEN TO REQUESTS AND COMPLAINTS

When you’re interacting with someone,

there’s a big difference between just hearing

what they are saying and really listening

tothem.Peopleoften“waittospeak”ina

conversationratherthanlisteningwiththeir

fullattention.Activelylisteningiswhenyou

are focused on the speaker, you remember

what they are saying and you respond to it.

You might respond by leaning forward and

nodding or by repeating back what they

saidinyourownwords.Whenyouactively

listen to your client, it shows them that you

respect them, understand and care about

theirneeds.Activelylistentoyourclient’s

requests or complaints and try your best to

follow through with what they need. If you are

unable to help them, find someone who can.

BE AWARE OF CLIENT COMFORT AT ALL TIMES

This is important at all times, but particularly

in hairdressing when using bleach or colours

on the client’s hair. Bleach can cause serious

damage to the client, so client comfort should

be checked all the time.

DO NOT CRITICISE OR PUT DOWN OTHER BUSINESSES OR OTHER STAFF

This one’s a no brainer but it’s easy to fall

intothishabit.It’sveryunprofessionalto

talk badly about other businesses or staff.

Speakinghighlyofothershowevershows

that you are professional and respectful.

“Ifyouhavenothinggoodtosay,say

nothing at all.”

MAINTAIN A HIGH STANDARD OF WORK

This means that no matter what your role

is – apprentice in a hairdressing salon, the

FORMA MAGAZINE | ISSUE 10 | 23

receptionist in a beauty clinic or something

else altogether – you do the best job you

can,everytime.Ifclientscandependon

excellentserviceeverytimetheycome

to your workplace, they will want to keep

coming back. Then they will want to tell

others about you too!

KEEP UP A HIGH STANDARD OF CLEANLINESS IN THE WORKPLACE

Health and Safety Standards require a

certainlevelofcleanliness,butasidefrom

that, we all know that we would rather

walk into a place that’s clean and tidy.

Ask yourself, would you return to a salon,

barbershop or beauty clinic that was

messy, cluttered and dirty? Keeping your

workplace clean and tidy makes it feel

open, fresh and welcoming for your clients.

SHOW RESPECT FOR THE WORKPLACE AND ITS EQUIPMENT

It’s easy to become familiar with your

workplace and the equipment and tools

you get to use. Sometimes you need to

take a reality check and remember that

it’saprivilegeforyoutoworkwhereyou

doandhaveaccesstothisequipment.

Show respect for your workplace and

its equipment by following instructions

and taking good care of what has been

entrusted to you.

DO NOT TAKE YOUR REGULAR CLIENTS FOR GRANTED

Your regular clients are your VIPs.

They are bringing in your regular income

and, if you treat them well, they will speak

highly of your workplace to their friends

and family. Word of mouth is the best form

ofadvertising!Makesureyougivethem

thefivestartreatmenttheydeserveevery

time they come in, or one day you may

find that they don’t want to be your regular

customers anymore.

BE AWARE OF YOUR EMPLOYER’S LEGAL DUTIES

Your employer has legal duties to follow,

such as paying you at least the minimum

wage. Make sure you know what these

are so you know if you are being treated

unfairly at any stage. The best place to

contact with questions about legal issues

is the Department of Labour.

Check them out at www.dol.govt.nz

orgivethemacallon0800 20 90 20.

SHOW ACCEPTABLE SOCIAL BEHAVIOUR, AND DEVELOP CONFIDENCE AND EFFECTIVE COMMUNICATION SKILLS

In a salon, barbershop or beauty clinic

environmentyouwillbeinteractingwith

clients on a daily basis. It’s important to

havegoodcommunicationskillswhen

dealing with your clients to make sure

yougivethemthebestservicepossible.

If you’re not an outgoing person naturally,

this might be a little daunting at first. Be

encouraged though that your confidence

and skills in this area will grow with time.

Ask others in your workplace for tips about

talking to clients and how to communicate

well in the salon/barbershop/clinic.

BE PUNCTUAL, HONEST, DEPENDABLE AND ENTHUSIASTIC ABOUT YOUR CHOSEN CAREER AND ALWAYS REMEMBER TO KEEP CONFIDENTIALITY

A good way to refresh your enthusiasm

for your work is to think back to when

you first decided to follow this career

path.Everythingwasnewandexciting

and you were passionate about learning

and attending to clients. Use this same

enthusiasm and excitement when doing

youreverydayjobsinyourworkplace.

Showrespecttoyouremployerbyarriving

to work on time and by being honest.

DEVELOP A POSITIVE ATTITUDE TO TRAINING

Trainingisalifelongjourney;youwillnever

‘make it’, there is always more to learn!

Whenyouhaveapositiveattitudeabout

training it’s easier and more enjoyable for

both you and your trainer. Once again, look

back to when you first started your job.

Youwouldhavebeeneagertolearnand

readyforeverytrainingsession.Remind

yourself of why you decided to follow this

career path and why you were passionate

about it. Let this keep your attitude towards

trainingpositive.

FOLLOW YOUR WORKPLACES’ CODE OF ETHICS

If your workplace has its own code of ethics

or regulations, then you need to make sure

youarefollowingthese.Theyhavebeen

put in place to make sure that the salon/

clinic/barbershop is running properly and

thateveryoneisgettingtheservicethey

need. Following these rules also shows

respectforyouremployerandeveryone

else on the team.

USE SALON PROFESSIONAL PRODUCTS AND MAINTAIN KNOWLEDGE OF THE MANUFACTURER’S INSTRUCTIONS

Following manufacturer’s instructions can

mean the difference between a beautiful

colour job and serious injury to the client.

Don’t treat this lightly, but ensure that you

are using products correctly.

DRESS IN A WAY THAT IS ACCEPTABLE TO THE EMPLOYER AND CARE FOR YOUR CLOTHES, INCLUDING LAUNDERING AND DRY-CLEANING

As an employee, you are the face of your

workplace. Because of this, it’s important

to always wear appropriate clothing that is

cleanandtidy.Someworkplacesmayhave

“A good way to refresh your enthusiasm for your work is to think back to when you first decided to follow

thiscareerpath.Everythingwasnewandexcitingandyouwere passionate about learning and attending to clients. Use this same enthusiasm and excitement when doing your everydayjobsinyourworkplace.”

24

a uniform, so take special care to clean and

look after this. Think about your workplace

and what is appropriate. If you work at

a fashion forward salon, take a fashion

forward approach to what you wear.

KEEP A HIGH STANDARD OF PERSONAL HYGIENE AND AVOID POSTURE THAT COULD BE OFFENSIVE TO THE CLIENT

Just like with your clothes, the way you

take care of yourself also has an impact

on the representation of your workplace.

It may sound simple but get back to basics

and remember that daily washing and

deodorant are important. If you are

a hairdresser, clients will be looking to

you for inspiration, so keep your hair in

good condition.

ALWAYS PROVIDE A PERSONALISED SERVICE

Remember that the hairdressing, barbering

andbeautyindustriesareserviceindustries.

Yourmaingoalistoprovideanexcellent

serviceforyourclientssotheywillwantto

return and bring their friends with them.

If they don’t, your workplace and your job

won’t last long! Keep this in mind and make

surethateveryclientwhowalksthrough

yourdoorreceivestopofthelineservice.

COMPLAINTS AND BUILDING LOYALTY

Atsomepoint,everyonehas

to deal with an upset client.

The challenge is to handle the

situationinawaythatleavestheclient

thinking you are great. If you’re lucky,

youcanevenencouragetheclientto

becomeapassionateadvocateforyou

and your business.

When it comes down to it, many clients

don'tevenbothertocomplain.Theysimply

leaveandtaketheirmoneyelsewhere.

Research suggests that up to 80 percent

ofclientswholeaveareinfact"satisfied"

withtheoriginalbusiness.Obviously,

customer satisfaction is just not enough.

Businessesnowadaysneedtopositively

delight clients if they want to earn their

loyalty.

Itmayseemcounter-intuitive,butthe

abilitytoeffectivelydealwithclient

complaintsprovidesagreatopportunity

toturndissatisfiedcustomersintoactive

promoters of the business. Here are some

client based tips.

LISTEN CAREFULLY TO WHAT THE CUSTOMER HAS TO SAY, AND LET THEM FINISH

Don'tgetdefensive.Theclientisnotattacking

youpersonally;heorshehasaproblemand

is upset. Repeat back what you are hearing

toshowthatyouhavelistened.

ASK QUESTIONS IN A CARING AND CONCERNED MANNER

The more information you can get from the

client, the better you will understand their

perspective.It’seasiertoaskquestionsthan

to jump to conclusions.

PUT YOURSELF IN THEIR SHOES

Yourgoalistosolvetheproblem,notargue.

The client needs to feel like you’re on their

side and that you appreciate and empathise

with the situation.

APOLOGISE WITHOUT BLAMING

When a client senses that you are sincerely

sorry, it usually diffuses the situation.

Don'tblameanotherperson.Justsay,

"I'msorryaboutthat.”Askthecustomer,

"What would be an acceptable solution

to you?"

Whether or not the client knows what a

good solution would be, it’s best to propose

oneormoresolutionstoalleviatetheirpain.

Become a partner with the customer in

solvingtheproblem.

SOLVE THE PROBLEM, OR FIND SOMEONE WHO CAN SOLVE IT — QUICKLY!

Clients prefer the person they are speaking

withtoinstantlysolvetheirproblem.

Whencomplaintsaremovedupthechain,

theybecomemoreexpensivetohandle

and only add to the client’s frustration.

But,ifsolvingtheproblemquicklyisoutside

your ability or authority, then get someone

withauthoritytogetinvolvedimmediately.

Clients don’t like to explain what’s wrong

more than once.

There is no getting around client

complaints, regardless of your industry.

However,byusingthesestepsandtaking

thetimetoreviewtheissuewiththeclient,

you can turn challenges into something

constructiveandpositive.

“Yourmaingoalistoprovideanexcellentserviceforyourclients

so they will want to return and bring their friends with them.”

Starting a hairdressing career?Make a smart choice and become a Modern Apprentice

Watch Mary-Ellen Orchard talk about her journey on the HITO Youtube Channel

savethousands$onfeesandcourses

get a national qualification

start earning money now

be part of a salon family

get great support

learn on the job

TogetontherightpathforabrightandcreativefuturecallHITO on (04) 499 1180 now. Your future is only a call away.

stylistcolourist

business ownertechnician

managertrainer

educatortutor

specialist

Real skills Real Career Real Support

t: (04) 499 1180 e: enquiries@hito.org.nzw: hito.org.nz fb: hito.news

making it cheaper to be a student

Code: 65173

making it cheaper to be a student

DO YOU WANT TO SAVE MONEY?If you’re anything like us then that’ll be a resounding “YES”.

WehaveteamedupwithStudentCard,NZ’slargestnationaldiscountnetwork, to bring you the HITO Official Trainee Card.

Youcansavehundredsofdollarsnationwideoneverythingfrommovies,insurance, power, coffees, stationery, household goods, and more, all with big name brands

that you already shop with.

This is free for all HITO trainees.

YoucanuseyourfreeHITOTraineeCardtosavemoneyalloverNZwithdealslike:

$10 MOVIE TICKETS WITH HOYTS

$6.90 PIZZAS EVERYDAY AT DOMINOS

SPECIAL PRICE BURGER KING MENU

SPECIAL OFFERS AT VODAFONE

10% OFF WINES AND SPIRITS AT LK

COST + 10% AT NOEL LEEMING / BOND & BOND

$80 CREDIT OFF FIRST POWER ACCOUNT WITH CONTACT ENERGY

30% OFF STATIONERY WITH OFFICE MAX

5% OFF ELECTRONICS, 10% OFF STATIONERY AT WAREHOUSE STATIONERY

Plusheapsofotherdealsalloverthecountry,allforyou,availableeverydaywithyourHITOTraineeCard.

SIGN UP TODAY

If you are training with us and want to sign up for your HITO trainee card, call Kelly on (04) 499 1180 or email kelly.h@hito.org.nz and she will post a unique scratch card to you for free.

All you need to do is follow the instructions on the scratch card to sign up and access all these deals. It’s as easy and as free as that!

Are you a HITO apprentice?

Thisisyourchancetohaveyour work published in an issue of Forma Magazine.

Ifyouhavephotographic work that you are proud of, we want to know.

GiveKellyacallon(04)4991180 to find out how to send your photographsinandhavethe opportunity to be published in Forma.

SEE YOUR WORK IN PRINT

Ifyouarethinkingabouttravellingoverseas,oryouwouldjustliketohave

international recognition for your skills, the International Professional

Standards Network (ipsn) certification is for you.

Theipsncertificationhasbeenavailableinhairdressingsince2010,and

after years of hard work and negotiation by HITO, you can now get ipsn

certification in both Beauty Therapy and Nail Technology too.

“HITOisafoundingmemberoftheInternationalProfessionalStandards

Network,andoverthelastfewyearswehavesuccessfullyworkedwith

them to benchmark the hairdressing and beauty qualifications” said Erica.

“Thismeansthatholdersofrelevantnationalcertificatesinhairdressing

orbeauty,whohaveatleastoneyearexperienceasasenioroperator,

cannowhavetheirskillsandexperiencerecognisedinAustralia,Canada

and Hong Kong.”

Takeadvantageofthisnewopportunitytohaveyournationalqualification

recognised with world class certification. It will open doors to a career abroad

while still being acknowledged within New Zealand.

Interested in applying for your beauty ipsn certificate? Any beauty therapist

who meets the following requirements can apply:

• CompletedNationalCertificateinBeautyServices(Beautician)(Level4)

andNationalCertificateinBeautyServices(BodyTherapy)(Level5),

• Atleast1year’scommercialexperienceeitherimmediatelypriortoor

after qualifying,

• Continuedprofessionaldevelopment.

It’s easy to apply. All you need is:

• Acopyofyourqualifications.

• Verifiedproof*thatyouhaveworkedfor12monthsormore.

• Acompletedapplicationform(thereisacopyoftheapplicationforminthisissue

of Forma Magazine).

• Paythe$80.00applicationfee.

* Verified proof is evidence that you have been working in the industry for one year or more. This could be a statement from your employer and needs to be verified by a Justice of the Peace.

28

Did you know that you can now apply for International Certification in Beauty?

Get International Recognition for your BEAUTY SKILLS

For more information, please contact HITO on (04) 499 1180 or email us at

enquiries@hito.org.nz

FORMA MAGAZINE | ISSUE 10 | 29

30

Loretta Thompson, HITO’s Auckland Sales and Liaison Manager, was proud to receive her National Certificate in Nail Technology.

Afterachievingherqualification

in September 2012, Loretta was

awarded her certificate at the HITO

Christmas party.

Loretta has worked in the nails industry

for many years, and she completed her

national certificate through the Qualification

by Experience (QbyE) process. This means

she was able to use her experience in the

industry to gain the qualification, something

she would recommend.

“Thenationalqualificationiswellworthdoing

– it’s worth its weight in gold,” she says.

“Itshowsyouhavebeenthroughthe

benchmarks and you’re competent in

everything.It’saboutbeingabletogivean

all-roundservicefortheclient.

Loretta enjoyed getting a full range of

training and information.

“Inthequalificationyougetinformationon

a broader spectrum, not just the practical

skills. I found that I still had loopholes in my

understanding of skin, anatomy and health,

and the national qualification filled these.

If you do Nail Technology by QbyE or as

a trainee, you will get the complete training

youneedtocarryouttheservicetoa

high standard.”

Lorettaencourageseveryoneinthe

industry to gain their national qualification.

“Gettingqualifiedsetsthestandardin

the industry.”

If you are already working in the nail industry

and you want to get qualified, or you’re just

looking at adding a new skill set to your

repertoire, Nail Technology is for you.

In this 14 month-long programme you will

learn all the skills and knowledge you need

toperformnailservicesinaprofessional,

commercialenvironment.

You will learn many new skills including:

• NailAugmentationservices(includingGel,

Acrylic and Sculpture)

• Manicures

• Pedicures

If you are already working in the industry,

your experience can count towards getting

this qualification. You will need to show

youhavebeenintheindustryforcertain

periodoftime,andyoumayhavetodoan

interviewandsomedemonstrations.

HITO’S LORETTA RECEIVES HER NATIONAL NAILS CERTIFICATE

If you want to know more, get in touch

with your HITO Sales and Liaison

Manager or call the HITO National office

on (04) 499 1180.

LORETTA THOMPSON

“The national qualification is well worth doing – it’s worth its weight in gold.”

• Perform Acrylic nails (including pink and white tips and sculpture)

• Perform Gel nails (Hard Gel)

• Perform basic manicures and pedicures

• Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy

• PerformcreativeworkincludingFrenchpolishandNailart(ornamentalanddecorative)

• Learn skills to work within the salon

• Gain knowledge about the nail

• Learn about the tools and products that you will work with

• Work safely and professionally.

HITO has launched a new traineeship just for you.

Taking14months,youwilllearnskillsinanintensive1weekworkshopandthenputyourskillsintopractice in your workplace.

Put your skills to the test, gain a national qualification.

APPLY TODAY

You can download an application form from the HITO website at www.hito.org.nz/documents-forms/training-agreements/or email us at enquiries@hito.org.nz

Real skills. Real support. Real career.

Do you want to...

Make nails your profession

NationalCertificateinBeautyServices

nail technology

32

If you or someone in your workplace is

interested in training as a barber, there

arelotsofoptionsavailablethrough

HITO such as barbering apprenticeships

and QbyE (Qualification by Experience).

Get in touch with your HITO Sales and

Liaison Manager or call the HITO office

on (04) 499 1180 for more information.QUALIFIED BARBER MERRAN KOPUA

WORKING IN THE SALON

CAN HAVING A BARBER IN YOUR SALON MAKE AN IMPACT?

Vogue Kaiapoi Hair Spa owner Lisa

Steele has always been interested

in barbering. Since taking the plunge

and introducing barbering into her salon

in 2011, she hasn’t looked back!

“I’vealwayshadthisinterestinbarbering.

I thought there was a need for it in the

location we were in at the time as the local

barber was closing down,” Lisa says.

“I’vefoundithasmadesuchadifference

to the salon.”

The team at Vogue Kaiapoi (who were

nominees for 2012 HITO Training Salon of

theYear)havefoundthatbarberingand

hairdressing mesh together really well.

“Barberingisagreatskillsettohave.It’s

so different to ladies hairdressing, but they

complement each other,” Lisa explains.

When barbering was introduced to the salon

it started off pretty quiet, Lisa says, but it has

continued to grow in popularity. They now

havemanyregularbarberingclients.

Lisa finds that her male clientele tend to

returnagainandagainaftertheirfirstvisit.

“Maleclientsareveryloyal,andthey’realso

veryregular.Theyusuallycomeinevery

three weeks to keep a clean look.”

Introducing barbering has definitely

changed the dynamic of the salon. Along

with being loyal, Lisa finds her male clients

are also really generous, encouraging and

easy to get along with.

“Ilovethenewdimensionbarberingbrings.

We find the barbering section of the salon

makes for a nice change of pace. Male clients

tendtobringeasygoingconversationand

a relaxed atmosphere. They are also really

encouragingandpositivewhichisgreatfor

building staff morale.”

“Thebarberingsectiontendstobringin

more tips as well,” she smiles.

Getting more tips isn’t the only financial

benefit.

“Becausebarberingisskillbased,itdoesn’t

havehighoverheads,”Lisaexplains.“You

don’thavetoorderalotofstockforthis.”

With barbering being cheaper to maintain,

it’s a great option if you want to introduce

something new to your salon that won’t be

expensivetomaintain.

“It’sagreatwaytomakeuseofallyour

rentable space too,” says Lisa.

At Vogue Kaiapoi, she has created two

separate spaces within her salon, one area

for barbering and one for hairdressing, so

thetwoservicescanworkalongsideeach

other in harmony.

“Thisworksreallywell.Mendon’tseemto

mind being in the front,” she says, spotting

another difference between male and

femaleclients.“Womentendtowantabit

moreprivacy.”

Despite being affected by the Christchurch

earthquakes, Lisa says that offering barbering

helped to keep them afloat through the

toughtimes.Recently,thesalonhasmoved

to a new location where the number of new

clients is steadily growing.

Lisa encourages other salon owners to

consideraddingbarberingservicesto

their business.

“Iwoulddefinitelylookatincluding

barberingservicesinotherpremises’

in the future,” Lisa says.

HAIRDRESSING AND BARBERING WORKING SIDE BY SIDE

Great apprentices come from...

Salons can grow their own apprentices and improveproductivity with a HITO Gateway Student.

Contact your local school careers advisor now to find out how to support a young person and help your business grow.

Visit www.hito.org.nz/gateway to see how one gateway student has grown and developed into a truly valuable employee.

34

The NZARH board has swooped

intotheNewYearwithvigourand

enthusiasmtowardamoreviable

organisation that will benefit all members

inthehairdressingsector.Changeshave

been put in place to assist with wise

budgetingdecisionsandwearepositive

ournewExecutiveStructureandteam

will work together to create stability

and guidance. Wearemoving

away from the recession that has

plagued some of our members and

encouragingyoualltoevaluateyour

businessesandbebravetomodify

where necessary. Remember, there are

NZARHdiscountbenefitsavailablefor

members. Hairdressing qualifications

arecurrentlyunderreviewandvarious

trainingprovidersareassistingwiththe

analysis and any future changes. We will

continue our relationship with HITO to

providethebesthairdressersandtraining

adviceforallemployers.Ianticipatethis

yeartobeverysuccessfulwithmany

great times for our industry.

In closing the Board and I would like

to acknowledge and thank Angeline

Thornley for her support to our

organisation and hairdressing as a whole,

thank you Angeline, and all the best.

Happy Hairdressing,

LYNNETTE KARAM-WHALLEY

HAIR ‘EXTENSIONS’ By Lesley Scher NZARH Insurance Broker

There are two major changes coming

to insurance in the next year which

will affect existing businesses or

domestic properties at renewal and new

businesses and new houses when owners

take out insurance.

The first is owners of pre 1935 commercial

buildings. Claiming for sudden accidental

damage (including natural disaster) will go

down from 12 months to 6 months indemnity

period. No longer will these buildings be able

tobeinsuredforreinstatementvalue.Instead

theywillbeinsuredforindemnityvalueonly.

This means at claim time, if your building

insurancevaluationhasthereinstatement

figure, for example of $500,000 and the

relatedindemnity(market)valueis$200,000,

you will only be paid out $200,000 if your

building is totally destroyed. This means

mortgage loans will change with banks as,

will they be prepared to lend up to $500,000

for the purchase of a pre-1935 building when

theywillonlyreceiveupto$200,000fora

total loss from the insurance company?

The second is domestic dwellings.

Open ended policies are coming to a

close. This is as a result of challenges

caused by the Canterbury earthquakes

and other natural disasters in the Asia-

Pacific region and new reinsurance

requirements. It is predicted that open

endedpoliciesmaynevercomeback.

This means that house owners must not

only know the correct square metrage

of their house but how much it costs to

build it, e.g. wood, brick, concrete or mixed

construction. Also owners will need to add

inverandahs,outdoorsheds,separate

garages, outhouses and decks. Online tools

including an online calculator will possibly

beprovidedbyallinsurancecompaniesto

helpownersarriveatandunderstandthe

approximate sum you should be insured for.

For owners with direct insurance policies

(not using brokers) this will be a challenge

as brokers will need to assist and help with

calculating the sum insured of your house.

Policy wordings may be amended and

extensions to policies will be more

importantthaneverbefore.Itwillbevital

tohavethecorrectinsuranceinplace.

Lesley Scher, FIBANZ, ANZIIF (Sen Assoc), CIP,

QPIB, is Managing Director of The Insurance

Brokers Limited, the Preferred NZARH

insurance supplier for the last 15 years and

developeroftheSalonBusinesspackfor

Association Members only.

UPCOMING EVENTS & DATES REGIONAL HAIRDRESSER OF THE YEAR AWARDS

Nelson/Marl 23 June

Manawatu 30 June

Cant/West 30 June

Northland 7 July

Taranaki 7 July

Auckland 14 July

Otago 14 July

Hawkes Bay 21 July

Southland 21 July

Wellington 28 July

Wanganui 3 August

Waikato 11 August

EDITORIAL STYLIST OF THE YEAR AWARDS 20 October 2013

(entries close 12 August 2013)

PATRICK CAMERON PHOTOGRAPHIC CHALLENGE TBC

(entries close 5 August 2013)

OCEANIC Tasmania – 6TH October

KITOMBA NZARH BUSINESS AWARDS AND HITO AWARDS 20 October 2013

A WORD FROM OUR CHAIRLYNETTE KARAM-WHALLEY

For further details of the Salon

Businesspack and related up to 40%

Group Discounted products, contact

Lesley or one of her team at

Ph: 09 360 4219, Fax: 09 360 4220,

email: Lesley@tib.co.nz or info@tib.co.nz

NZARH UPDATE

36

“Strength”, “Rebirth” and “Resilience” are three words that symbolise a new start for Christchurch salon Do. Hairstyling.

Home of the 2012 HITO Apprentice of

the Year Marianna Brown, this is a

salonthathascontinuedtoadvance

through tough times. After a hard two years

following the February 22nd 2011 earthquake,

salon owner Mihi Tiananga and his team of

twohavefinallymovedintotheirownnew

salon.Thisisthefirsttimetheyhavehad

their own place since the magnitude 6.3

earthquake destroyed their old premises.

Featuring a ‘Hope Wall’, the new salon is

asymbolofstartingover.

“Icommissionedalocalartisttodesign

the Hope Wall for us, based around the

words strength, rebirth and resilience,” says

Mihi.“Theresultisamazing.”Thewallis

dedicated to Christchurch and stands as an

encouragement that things are changing

for the better.

“Openingthenewsalonshowsthatwe

arestartingagain.Itgivespeoplehope

thatthingsarechanginginapositiveway.

I’vemadeacommitmenttobeherefor

Christchurch, and for my clientele,” says Mihi.

It has been a long road, but Mihi has

continuedtoholdavisionforthefuture.

“Afterwelosttheshop,IknewIhadtwo

choices,”hesays.“Icouldletitoverwhelmme

and not go forward, or I could think ahead

andcreateapaththatwillworkforeveryone;

my family, my staff and my clients.”

Dedicated to making it work, Mihi

approached H&B Hair Art & Beauty, a

local salon that had escaped earthquake

damage. They kindly opened their doors

to the team, and so Do. Hairdressing began

operating from the salon’s back room.

Whileverygratefulforthegenerosityof

H&B Hair Art & Beauty, the team found

therewerechallengestonothavingaplace

of their own.

“Iguessweweredrifters,notestablishedin

anyoneplace,”Mihiexplains.“Thismadeit

hard to continue growing. It was a challenge

tokeepmotivatedtoowhennothingwas

confirmed. We didn’t know how long we

would be there. I had to keep myself and

mystaffmotivatedandgivethemavision

for the future.”

Eventually,Mihiwasabletosecurethe

newpremise.Theteammovedintotheir

newspaceinlateNovember2012and

celebratedwithanexcitingopeningevent.

Novemberwasamonthofcelebrationsfor

Do. Hairstyling in more ways than one.

Alongwiththemove,theyalsotookout

Goldwell Salon of the Year, Boutique at

the Kitomba/NZARH Business Awards,

and team member Marianna Brown was

named HITO 2012 Apprentice of the Year.

REBIRTH OF DO. HAIRSTYLING

DO. HAIRSTYLING NEW SALON

MARIANNA BROWN, HITO APPRENTICE OF THE YEAR 2012

OWNER MIHI TIANANGA (CENTRE) WITH TEAM MEMBERS KATE AND MARIANNA

SALON INTERIOR

SALON INTERIOR

DO. HAIRSTYLING HOPE WALL

Part of HITO’s exciting new Nail

Technology programme, this

workshop is a time where learners

come together to get hands-on training

fromCND(CreativeNailDesign).

“Thefivedayintenseworkshopwillarmyou

with the information, skills and practical tools

needed to succeed,” says Cherie Pollard,

CND Education Ambassador.

Cherie has been a CND Education

Ambassador for the past fifteen years,

and she’s also a member of Team CND: an

elite group of educator’s hand selected to

represent the ideals of CND and to inspire

nail professionals around the world.

“Todowellinthenailindustry,youneeda

realisation that practice makes perfect, a

desire to work closely with the public and a

keen eye for intricate detail,” Cherie explains.

“Theworkshopisthebeginningofthe

journey, and while we can share the

knowledge and skills for success, we cannot

teach speed or confidence. These will come

withdedicationandpractice;plentyofit!”

In the workshop, trainees learn to offer a

LiquidandPowderenhancementservice

using CND products and techniques, from

a full set of enhancements to rebalancing.

They also learn about Shellac, and each

trainee gets a fantastic kit to kick start

their career.

“YourCNDNovicekitincludeseverythingthat

youneedtocompletethefivedayworkshop

andmore.Allsundryitemswillbeprovided

during the training and can be purchased

tostartbuildinginventoryforyourbusiness

during the training,” says Cherie.

Michelle Sanders from Hairworkz in

Balclutha was one of the trainees at this

initialworkshop.Shefounditverybeneficial.

“I’mahandsonpersonandIlovedgettingin

and working with the product,” she says.

“Thetutorswerefantastic,veryknowledgeable

andhelpful…Wehadquizzeseverymorning

and it was great to see us all retaining the

knowledge we had been taught.”

Michelle, who has been hairdressing for

23 years, first saw Nail Technology being

advertisedinanissueofHITO’sForma

Magazine and thought it sounded like

just what she was looking for to further

her training.

“Ithriveonlearning…Learninganewskillset

isawaytoadvanceyourselfandfindanother

pathway in the industry,” she says.

Havingdabbledinnails15yearsagowhen

working at a salon with a nail technician,

it was a natural progression for Michelle

to continue her training in this area.

She’s thoroughly enjoying picking the

skills back up and working towards her

National Qualification.

“Qualificationsinthenailindustryareso

important. There’s a lot that can go wrong.

The chemicals we use can be dangerous

in untrained hands.”

Lil Murdoch from Lush salon also attended

the Dunedin workshop, and she is another

advocateforqualificationsinthenailindustry.

“Therearetoomanychainstoresin

New Zealand who are rushing clients

through and harming their nails,” she says.

“WehavelearntinNailTechnologythat

once certain parts of the nail bed are

damaged,they’redamagedforlife…every

nailserviceshouldbebasedonthebest

nail care for the client.”

Lil has been hairdressing for 13 years.

She heard about Nail Technology when

it came up on her Facebook newsfeed

and thought it looked like a fantastic way

to add a new skillset to her repertoire.

“Up-skillingisagreatwaytobuildyour

clientele, and to offer your existing clientele

anothercomplimentaryservice,”Lilsays.

Lilplanstobeginofferingnailservicesinher

salon once she has qualified, and she wants

to put her staff and apprentices through nail

training as well.

“NailTechnologyisaskillthatanyone

can look at doing, not just hairdressers,”

she adds.

Tania Berryman, HITO’s Beauty

DevelopmentandModerationOfficer,

enjoyed seeing the nails trainees begin to

master their practical skills.

“Itisexcitingtoseethelearningforthe

practical skills in the nail traineeship get

underwayanditappearstohavebeenan

enjoyable time for the trainees. We are keen

to continue the support in their learning and

lookforwardtowatchingthetraineesdevelop

as nail technicians.”

The Nail Technology programme is

14 months long in total, including this

workshop. Trainees who do the programme

learn all the skills and knowledge needed to

performbeautyservicesinaprofessional,

commercialenvironment,andwillgaina

NationalCertificateinBeautyServices

(Nail Technology).

If you’re interested in adding a new skillset to

your repertoire, or you’re already working in

the nail industry but you want to get qualified,

don’t hesitate to get in touch with our friendly

team. Give your HITO Sales and Liaison Manager a call or email Tania Berryman on bdev@hito.org.nz.

FORMA MAGAZINE | ISSUE 9 | 37

In February, seven Nail Technology trainees from around the Southern South Island came together in Dunedin for the first ever HITO/CND workshop.

FIRST NAIL TECHNOLOGY WORKSHOP TAKES OFF IN DUNEDIN

38

It was a real pleasure to be asked

recently to contribute a column to your

magazine.Ihavebeeninvolvedwiththe

hairdressing industry (and more recently

withbeauty)formanyyearsnowproviding,

primarily,adviceonemploymentmatters,

to industry members. This column, and

successivecontributions,willcontinue

with the employment theme and, as far

as possible, concentrate on current issues

brought to my attention by members.

Onthismatterhoweveranysuggestions

youmayhaveformetocommenton

would be most welcome.

PERFORMANCE MANAGEMENT

Based on the enquiries made to this office,

one of the most difficult management

responsibilitiessalonownersseemtohave

istheeffectivemanagementofstaffwho

are not performing to expectation. In fact

often the member enquiry starts like this –

‘I have a staff member who is not

performing. How do I get rid of them?’

When I start to probe into the problem

with the enquirer, more often than not I

learnthatverylittlehasbeendonetoassist

the staff member to meet expectations

– indeed often the staff member has not

evenbeentoldwhatisexpectedofthem

by the salon owner!

Performance management is not rocket

science but it does require patience and

perseverance.

THE POSITION DESCRIPTION

The starting point is to ensure that attached

to the employment agreement is a Position

(Job) Description which clearly sets out

the expectations of the salon owner.

Sometimes key performance indicators

(‘KPI’s’)formpartofthePD,whichprovide

the basis for measuring the performance

of the staff member.

THE BASES OF ANY PERFORMANCE SYSTEM

When a staff member is not performing in

accordance with their Job Description

(and associated key performance indicators,

if any) the staff member can be placed on a

performance management plan designed

togivetheemployeeeveryopportunityto

meet the (reasonable) expectations of the

employer.

Salon‘bestpractice’willmakeavailableto

staff its policy on performance management.

The key aspects of any performance

management system follow.

NB: The points alluded to below are

predicated on the basis that the

employeehasaPositionDescription;and

• Withanyperformancemanagement

process the salon owner is required to

actingoodfaithi.e.toberesponsiveand

communicativeinitsdealingswiththe

staff member - the legal requirement

set out in the Employment Relations

Act 2000

• Thestandardofperformanceto

avoidperformancemanagement

or disciplinary consequences is an

objectivelyreasonablestandardof

performance, as opposed to high

performance

• Whetherthestaffmemberis

performingataobjectivelyreasonable

levelwillbeaquestionoffact.Inany

eventafairprocessmustbefollowed

• Unlikeseriousmisconduct,with

performance management a staff

member is entitled to the opportunity

toimprove–achancetomeetthe

employer’sstandardsoncetheyhave

been made aware of the issues of

concern.

THE PROCESS

Havingregardtotheabovemattersitis

a key requirement that the staff member

understands how they are not performing

andwhatimprovementsarenecessaryto

performattherequiredlevel.

The staff member is entitled to a

reasonable opportunity to demonstrate an

improvementinperformance.Expectations

should be agreed to with the staff member

asshouldthetimeframeforimprovement

The staff member should be offered

additional training or support, if necessary

– it will be a question of fact whether such

support is necessary and could assist the staff

memberinimprovingtheirperformance.

Theabovemattersinvolveadiscussion

between the parties which should

subsequently be recorded in writing by the

salonownerandgiventothestaffmember.

Regular meetings should be held with

thestaffmembertoreviewprogress

(or otherwise).

Intheeventthatthereisnotan

improvementinperformanceafterthe

abovestepshavebeenfollowed,the

employer will be justified is commencing

a disciplinary process i.e. first warning,

final warning followed by termination of

employmentintheeventthatthereisnot

animprovementinperformance.

COMMENT

Iacceptthattheaboveprocesstakestime

and energy on the part of the salon owner.

Thishasgottobebalancedhoweveragainst

the cost to the owner who may face a claim

ofdisadvantageand/orunjustifieddismissalif

non-performance is not properly managed.

Until next time...

David Patten (david.patten@xtra.co.nz)

FROM YOUR LEGAL ADVISORDAVIDPATTEN:LLB:BA;MBS;FAMINZ

Youdon’thavetobereceivinga

benefit to qualify for some of Work

and Income’s supplement payments.

The Accommodation Supplement is a form

offinancialassistancethatisavailableto

people who are working. You may qualify

for an Accommodation Supplement if you:

• haveaccommodationcosts(i.e.rentor

mortgage)

• areaged16yearsorolder

• areaNewZealandcitizenora

permanent resident

• normallyliveinNewZealandandintend

to stay here

• arenotpayingrentforaHousing

New Zealand property.

The Accommodation Supplement is means

tested, which means how much you qualify

for depends on how much you (and your

partner) earn and any money or assets you

currentlyhave.

Whereyouliveisalsoafactorthatwill

considered by Work and Income when

assessing whether you qualify.

Work and Income’s goal is getting as

many people as possible into sustainable

employmentwheretheycanlearnvaluable

skills which will led to a better life for

themselvesandtheirfamily.

FINANCIAL ASSISTANCE CAN MAKE COMPLETING YOUR APPRENTICESHIP

easier

The Accommodation Supplement is one

way that may help make completing

training easier. To find out if you

meet our criteria you can access our

calculator online or call 0800 559 009.

National Certificate in Hairdressing

Stand out from the rest

1. Increase & extend your cutting skills2. Takeyourworktothenextlevel3. Gain platform presentation experience 4. Create portfolio experience5. Fantastic for those who compete 6. Profile you and your salon7. Getrecognisedforadvancedskills8.Clientswillloveit

6 Month ProgrammeOnline learning$750 to sign-up

This programme will help you form your ideas about future fashion trends, create style guidestousewhendevelopingportfolioworkand demonstrate your ideas to colleagues. Bytheend,youwillhavedevelopedyouroralpresentation, research, critical analysis and portfolioskillstothenextlevel.

To find out more check out our YouTube video www.youtu.be/ez6s1TjJaWE

40

HITO Mid-Central Sales and Liaison Manager Fi Nelson takes an honest look at how employers can get more out of Gateway and work experience students in their salons.

You will remember your first

experienceinasalon;notasaclient,

but on the other side of the counter.

Were you the afterschool girl/boy helping

out on late nights, was it your first day in

your apprenticeship, or was it as a high

school student doing Gateway?

Whateveryourfirstexperiencewas,you

will recall how daunting it was. If you were

lucky,therewillhavebeensomeonewith

a friendly face who took you under their

wing and showed you the ropes. Maybe it

was this friendly face that encouraged you

to keep pursuing a career in hairdressing,

barbering or beauty.

Wesometimeshearthatemployershave

had bad experiences with Gateway or work

experience students. Sadly there are many

studentstoowhoarenothavingagreat

timewhenthey’reonaplacement,evento

the extent of deciding on a different career

becauseoftheirnegativeworkexperience.

Withsomanycareeroptionsavailable

today,it’simportantforthemtobegivena

positiveofwhatit’stoworkinourindustry

and encourage them to pursue a career.

Byinvestingintothemwearemakingsure

that our industry continues to grow.

Tohelpyougetthemostoutofhaving

a Gateway or work experience student

in your workplace, here are some basic

guidelines. The aim is that these will help

both you as an employer and the student

haveapositivelearningexperience.

Things to do:

• Befriendly.

• Welcomethemintoyourbusiness.

• Haveapositiveconversationontheirfirst

day about your salon culture and what

your expectations are.

• Talktothemaboutsomeofthetasksyou

will show them.

• Askthemwhattheywanttogetoutof

their experience.

• Beapproachableandsupportive.

• Beinspiringandmotivating.

• Expectmistakesandgiveencouragement

andconstructivefeedback.

• Givethemanopportunitytoseefirst-hand

what a great industry we work in.

• ContacttheirGatewayco-ordinator/tutor

straight away if any problems arise.

• Iftheyareworkingforyououtsideoftheir

Gateway/work experience requirements

then pay them for their work.

Thingstoavoid:

• Neverassumetheyknowwhattodoat

anylevel–it’spossiblethattheyarestarting

with little or no significant life experience.

• Don’tgivethemahardtimejustbecause

you had a hard time when you started –

youshouldbecommittedtogivingthem

a better experience than you had.

• Don’ttreatthemascheap/freelabour–

they are there to learn and work, not just to

clean up.

• Don’tignoreinappropriatebehaviour.

Instead, talk to them about it. For example,

let them know that it is not okay to sit

around reading magazines or turn up late

everyday.

• Don’tsaythatyouare“toobusy”tohelp

them. If the time isn’t right then suggest

a time that is more suitable and stick to it.

• Don’tpassonnegativecomments/

judgementsabouttheirschool,provider

or other organisation.

Byworkingtogetheronpositivelearning

opportunitieseveryoneinvolvedwillhave

a great experience.

Ifyouhaveneverbeenapproachedbya

localschoolorproviderseekingGateway

and work experience placements and you

wouldliketheopportunitytobeinvolved,

why not contact them and register your

interest today.

employers GET THE MOST OUT OF GATEWAY

“Ask them what they want to get out of their experience.”

FORMA MAGAZINE | ISSUE 9 | 41

Kylie Dalley is excited about her new role as HITO Northern South Sales and Liaison Manager, based in Christchurch.

New to the garden city, Kylie has

recently relocated from the

Manawatu. She is thrilled to be

joining the HITO team, and is looking

forwardtomeetingeveryoneinherregion

and assisting with training.

Kylie has been in the hairdressing industry

for 18 years, beginning as an apprentice

herself in Fielding. Since completing her

apprenticeship she has owned her own

salon and worked as a colour technician.

She comes to the HITO team with strong

hairdressing, business and training skills,

and a passion for apprenticeships.

“Ireallybelievethattheapprenticeship

programme is the way forward in your

business,”Kyliesays.“Iknowfromexperience

that it is a great way to train and learn.”

Kylieisalsoexcitedabouttheadvanced

qualifications offered at HITO. She’s looking

forward to helping people continue their

trainingevenaftertheyhavegainedtheir

National Certificate.

CHANGES TO THE HITO BOARD

MEET KYLIE

JAYE CLARK

BELINDA ROBB

KYLIE DALLEY

“I know from experience

that it is a great way to train & learn.”

Jaye will continue in her role as

an Appointed Board Member,

which she was first selected for in

September 2012 when the new HITO

Board was formed.

Before the formation of the new Board,

Jaye was the Co-opted Member for

beauty on the Board for three years.

She is passionate about taking the

hairdressing and beauty industries

positivelyintothefuture,andshe

believesthatcontinuingasaBoard

Member of HITO will enable her to

contribute toward this.

At HITO’s Annual General Meeting on

18th March employer members of HITO

alsovotedforanotherpersontobe

re-instated on the Board.

BelindaRobbwasvotedbackontothe

HITO Board as an Elected Board Member.

Belinda was first elected to the HITO

Board in September last year when the

newBoardwasformed.Shebelieves

that apprenticeships are key to the

sustainable success of our industry,

and she brings many years of business

experience to the Board.

The Board Appointments Panel has recently re-appointed Jaye Clark on to the HITO Board.

You can get in touch with Kylie on kylie@hito.org.nz or 027 483 2405. Like Kylie’s Facebook page (facebook.com/HITOnorthernsouth) for news and updates from the Northern South region.

42

If you are training in an apprenticeship or you have apprentices in your salon, you will be familiar with your regional HITO Sales and Liaison Manager. Not everyone knows what our regional managers do and how they can help.

WHAT DOES HITO DO?

Before we get into what HITO Sales and

LiaisonManagersdo,it’sgoodtohavea

look at the role of HITO.

As the Hairdressing Industry Training

Organisation (HITO), there are four main

areas we focus on:

• ARRANGINGTRAINING

We arrange training and manage the

apprenticeship programmes. We raise

awareness of apprenticeships with

employers and trainees.

• QUALIFICATIONS

We offer National Certificates in

Hairdressing, Barbering, Beauty, Salon

Support, Salon Management and

AdvancedCutting.Wearecommittedto

thecontinualdevelopmentofqualityand

relevantnationalqualifications,andwe’re

focused on increasing the number of

qualified people working in our industry.

Wealsoprovidequalificationstoup-skill

those already in the industry.

• SETTINGTHESTANDARD

We connect with the wider community

to set the standards of New Zealand’s

only nationally (and internationally)

recognised hairdressing, barbering and

beauty qualifications. We make sure that

the information and skills being taught

arecorrectandrelevant.

• SUPPORT

We’re committed to building our industry

andprovidingaleadershiprole.Weoffer

support for quality training and learning

opportunities in the workplace, and we

support those in industry training with

literacy issues.

SO WHAT PART DO THE SALES AND LIAISON MANAGERS PLAY?

Our Sales and Liaison Managers play a key

part in arranging training. They are there to

signpeopleintoourprogrammesandgive

them support while they complete their

chosen qualification.

Some of the main ways that HITO Sales

Managers are there to support our

trainees are:

• VISITS

All HITO apprentices fall into one of

two categories – Modern Apprentices

(those who begin their training when

they are 21 years old or under) or

IndustryTrainees(thosewhoareover

21 years old, or doing a programme other

than Hairdressing or Barbering, such as

Nail Technology). Our Sales Managers

visitModernApprenticesfourtimesa

year,whileIndustryTraineesarevisited

twotimesayear.Inthesevisitsthe

Sales Managers:

• Monitorthetrainingandassessments

thathavehappened.

• Helpwithplanningforupcoming

training in the salon.

• Makesuretheyareontrackwith

completing their qualification, that they

areachievingtheirassessmentsand

gettingeverythingdoneintheright

amount of time.

• ORGANISINGOFFJOBTRAINING

Although most apprenticeship training

happens on the job, all of our trainees

go to certain days of Off Job Training

(OJT)atapolytechnicorprovideraswell.

OJT is classroom based learning where

trainees learn theory, do some practice

training and assessments. Our Sales

Managers organise where trainees go

for OJT by directing them to their closest

providerandkeepingarecordoftheir

attendance. OJT is an important part of

an apprenticeship and it’s important to

attend.TheSalesManagerwillinvoice

trainees $100 per day if they miss

OJT, unless they are sick and contact

them prior to the start time. A medical

certificate may be required.

• MONITORINGTHETRAINEE’S

PROGRESS AND THE AMOUNT OF

TIME THEY HAVE BEEN DOING THEIR

QUALIFICATION

Another part of the HITO Sales Managers

role is to keep an eye on their trainees’

progressandhowlongtheyhave

been doing their qualification. The

Tertiary Education Commission (TEC)

havecertainrulesaroundhowlong

it should take to do each qualification

and how many credits you should be

achieving.TheSalesManagersmake

sure that everyoneisgettingthroughtheir

training at a good pace, and enforce the

consequences if not.

• SUPPORTTRAINEESTOCOMPLETE

THEIR TRAINING

We want all our trainees to succeed!

The Sales Managers are there to help

and support trainees to finish their

training and get their National Certificate.

• IFYOUAREANEMPLOYERWITHAN

APPRENTICE, THE HITO SALES AND

LIAISON MANAGERS ALSO PROVIDE

SUPPORT FOR YOU WITH:

• Growingyourbusinessthroughtraining

• Supportwithtrainingplans

• Supportwithyourtraineeinrelationto

their training

WHAT THEIR ROLE ISN’T…

• HITOSalesandLiaisonManagersaren’t

there to assist with employment issues.

• Theyaren’ttheretohelpwiththe

recruitment of new staff, although they

will suggest placements for people if they

happen to know about them.

• Theyaren’ttheretobearefereefor

job seekers.

If you need assistance with any of the

abovematters,therearesomeother

organisations we can recommend getting

in touch with:

YOU KNOW OUR HITO REGIONAL MANAGERS, BUT WHAT DO THEY DO?

| 43

• FOR ALL EMPLOYMENT RELATED

QUESTIONS OR ISSUES (SUCH AS

DISMISSAL, HOLIDAYS AND PAY)

Please go to the Department of Labour

www.dol.govt.nz

• FOR RECRUITMENT

First stop we’d suggest the HITO website

atwww.hito.org.nz/vacancies/

Wealsorecommendvisitingother

job seeker websites to check out the

vacanciestheyhavelisted:

www.gumtree.co.nz

www.trademe.co.nz

www.seek.co.nz

www.myjobspace.co.nz

• FOR ADDITIONAL SUPPORT

AND ADVICE

ContacttheCitizensAdviceBureau

www.cab.org.nz

• FOR BUSINESS RELATED ENQUIRIES

We recommend contacting your industry

association.

Hairdressing: www.nzhairdressing.org.nz

Beauty: www.beautynz.org.nz/

• HAIRDRESSING FINALS

TECHNICAL QUESTIONS

Ifyou’reanapprenticeandyouhave

technical questions about your finals, first

of all make sure you attend a guidelines

meeting. After that, industry assessors

areavailabletohelpansweradditional

questions.

• HAIRDRESSING OJT

ASSESSMENT QUESTIONS

For technical questions regarding your

Off Job Training assessments, contact

your Off Job Training tutor or someone

else at the training establishment

you attend.

WHO IS MY SALES AND LIAISON MANAGER?

WehavesevenSalesandLiaisonManagers

across the country, all ready to help.

Check which region you fit into and get

in touch with your Sales Manager today:

NORTHERN REGION

KARENZA HARRIS

A: PO Box 11921, Ellerslie, Auckland

P: (09) 579 4844

M: (027) 470 0169

E: karenza@hito.org.nz

AUCKLAND REGION

LORETTA THOMPSON

A: PO Box 11921, Ellerslie, Auckland

P: (09) 579 4844

M: (027) 443 2401

E: loretta@hito.org.nz

MIDLAND REGION

LYNETTE CHAPMAN

A: PO Box 11921, Ellerslie, Auckland

P: (09) 579 4844

M: (027) 480 6550

E: lynette@hito.org.nz

MID-CENTRAL REGION

FIONA NELSON

A: PO Box 11 764, Wellington, 6142

P: (04) 499 5150

M: (027) 470 0170

E: fi@hito.org.nz

CENTRAL REGION

TRACY QUINN

A: PO Box 11 764, Wellington

P: (04) 499 5150

M: (027) 445 5758

E: tracy@hito.org.nz

NORTHERN-SOUTH REGION

KYLIE DALLEY

A: PO Box 1575, Christchurch

P: 03 338 5376

M: (027) 483 2405

E: kylie@hito.org.nz

SOUTHERN SOUTH REGION

FIONA TOWNSEND

A: PO Box 1575, Christchurch

P: 03 338 5376

M: (027) 470 0171

E: fiona@hito.org.nz

If you’re not sure what area you fall

into, take a look at our map and get in

touch with one of our regional offices

for assistance:

Upper North Island Office: (09) 579 4844

Lower North Island Office: (04) 499 5150

South Island Office: (03) 338 5376

FIONA TOWNSEND

FIONA NELSON

KYLIE DALLEY

KARENZA HARRIS

LORETTA THOMPSON

LYNETTE CHAPMAN

TRACY QUINN

44

Does your business need a dedicated and exceptional support person?

Support staff are important to the

day-to-day running of any business.

A dedicated support team member

can free up your time by assisting with

tasks like phone enquiries, stocktaking,

customerserviceandgeneralmaintenance.

This lets you and your senior staff concentrate

ondeliveringexcellentservicetoyourclients.

HITO’s Salon Support qualification can help

your support staff become the best they

can be. In this year-long programme, they

will learn about:

• Basichairdressingservices

• Customerserviceskills

• Productsales

• Receptionskills

• Andmore!

These skills are transferable too, so they can

be utilised in salons, spas, barbershops and

any retail business.

For aspiring hairdressers, Salon Support is

also a great way to find out if hairdressing

is the right career for them.

ForMikaelaWrightfromGavichisHair

Studio, doing Salon Support confirmed that

she wants to be part of the hairdressing

industry long term.

“HairdressingisdefinitelywhereIwantto

be,”shesays.“Iknewitbefore,butdoing

Salon Support has locked it in for me. It’s

suchasinspiringandcreativeindustry

that’s always growing.”

As someone who was completely new to

hairdressingwhenshestartedatGavichis

last year, Mikaela says she has enjoyed the

continual learning in Salon Support.

“I’mlearningeverysingleday…justwhenyou

thinkyou’velearnedeverything,something

elsecomesup.I’vebeentrainingwithsuch

amazingstylistswhohavereallyinspiredme,

andI’velovedeverythingsofar.”

The job market can be uncertain, so Mikaela

found it really reassuring to commit to Salon

Supportandstarttrainingandachieving

straight away. She enjoys being able to work

towards something, and this helps her to feel

likepartoftheGavichisteam.

“IwouldrecommendSalonSupportto

anyone who’s thinking about getting

into hairdressing. It’s a great qualification

tohave.Ifyoucarryonanddoan

apprenticeship,youhaveexperiencethat

manyotherpeopledon’thavewhenthey

start their apprenticeship.”

Mikaela’s employer Gae Keng would

“absolutelyrecommend”SalonSupport

as well.

Gae has learnt that people like to feel

thatthey’reachievingsomething,notjust

comingtowork.SalonSupportprovides

thatachievementatagrassrootslevel.

“It’sagreatwaytointroducepeopleto

theindustryandgivethemasenseof

achievementandbelonging,”shesays.

Signing a new employee into Salon Support

has many benefits for employers. For Gae,

it’sasecurewayoflettingpeoplehaveago

at hairdressing.

In the past, she has had people start

an apprenticeship in her salon who

then end up realising that hairdressing

isn’t for them. She sees Salon Support

as a fantastic starting point for a new

potential apprentice. This way they are

able to start training straight away and

find out if hairdressing is the right career

path for them before committing to an

apprenticeship.

“Forme,startingMikaelainSalonSupport

wasaboutalongtermvisionforthefuture,”

she says.

DEVELOP YOUR TEAM AND BECOME MORE PRODUCTIVE

WITH SALON SUPPORT

If you want to train someone in your

salon to be a talented salon support staff

member (who could go on to become

yournextapprentice)giveusacallon

(04) 499 1180 or get in touch with your

HITO Sales and Liaison Manager.

MIKAELA WRIGHT

Great salon support staff are skilled...

...because all my salon needs right now is a dedicated and exceptional support person...

• Professional reception duties• Stocktaking and salon maintenance• Applying global colours for senior stylists• Finishing off work including blow drying• Up-selling treatments.

These are just some of the skills that a qualified Salon Support person can bring to your salon.

Byfreeingupvaluabletimeandlettingyouandyourteamfocusonbeingproductiveandprofitable,aqualifiedsalonsupportperson will help keep your rebooking rates up.

This 1 year programme of study will bring your new or existing salon support employee up to speed and get them on the pathtobeingqualifiedforonly$150(employeefee)and$435*(employerfee).

If you are an employer or an employee keen to set a higher standard in your salon and want to know more, call your regional HITO office.

North of North Island (09) 579 4844South of North Island (04) 499 5150South Island (03) 338 5376

Real skills Real Career Real Support

NATIONAL CERTIFICATE in

e: enquiries@hito.org.nzw: hito.org.nz fb: hito.news

* If the employer is a financial member of the Regional Association of Registered Hairdressers, the employer fee is only $217All costs are as of 1 January 2013 and liable to change.

Call HITO now to get started - it’s quick and simple