Return Material Authorization Information RMA Ticket #: 921899 RMA Status: Pending Approval Approval Date: N/A RMA Partner Ticket #: N/A Failure code: RMA Error code: 08-NO BOOT RMA Type: ADVANCED REPLACEMENT Failure diagnostic: The Fortigate not make the boot because the hard disk drive is failing. Shipping & Billing Information Ship to Bill to Contact Name: JESUS OLEA Contact Name: JESUS OLEA Company Name: SIIT Company Name: SIIT Street Address: DE LOS ARRECIFES #105 Street Address: DE LOS ARRECIFES #105 City: HERMOSILLO City: HERMOSILLO Country: MEXICO Country: MEXICO State/Province: SONORA State/Province: SONORA PostCode: 83175 PostCode: 83175 Email: SOLUCIONESIT.MEXICO@G MAIL.COM Email: SOLUCIONESIT.MEXICO@G MAIL.COM Phone: 6622602273 Phone: 6622602273 Fax: Fax: Defective product information Serial Number Defective Product Model FG300C3912600358 FG-300C-BDL Is the unit used in a HA / cluster configuration? I don't know For RAID system, indicate capacity per HDD : For FGT-3000 and FGT-3600 models, indicate the number of LX ports : Return Instructions RMA Center: SUNNYVALE Return instructions : SUNNYVALE Accessories to be returned or additional return instructions: Note to Recipient Company: All returned units must have the RMA n umber clearly indicated on the box and a paper copy of this form included i n the shipment. The "bill to" information is required if different from the shipment address. Should the Customer fail to return the defective unit within thirty (30) days from the receipt of the replacement unit, or if a defective unit sent by the Customer is determined to be a "No Trouble Found Unit" or if unit is damaged in shipment due to improper packaging; Customer agrees that Fortinet shall be authorized to invoice Customer at the current list price of the product sent to replace Defective Unit. Please use original shipping boxes and packing or alternatively use adequate packaging to ensure the returned product is not damaged during shipment. Y ou may contact your Regional Customer Service with questions and concerns at : AMER Phone: +1-866-648-4638 or +1-408-486-7899 EMEA Phone: +33-4-8987-0555 APAC Phone: +603-2711-73-91 Japan Phone: +81 (0)3-6434-8535 E-mail: [email protected] China Phone: +86 400 600 5255 E-mail: [email protected] For full details of t he Return Material Authorization process please login to www.fortinet.com/support and refer to t he CSS Reference Guide. Print RMA F orm https://support.fortinet.com/Ticket/PrintRMAForm.aspx?role=Customer 1 de 2 11/09/2013 08:49 a.m.

Fortinet-unisierra Rma Form

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Return Material Authorization Information

RMA Ticket #: 921899 RMA Status:

Pending Approval Approval Date: N/A RMA Partner Ticket #: N/A

Failure code: RMA Error code: 08-NO BOOT RMA Type: ADVANCED REPLACEMENT

Failure diagnostic: The Fortigate not make the boot because the hard disk drive is failing.

Shipping & Billing Information

Ship to Bill to

Contact Name: JESUS OLEA Contact Name: JESUS OLEA

Company Name: SIIT Company Name: SIIT

Street Address: DE LOS ARRECIFES #105 Street Address: DE LOS ARRECIFES #105

City: HERMOSILLO City: HERMOSILLO

Country: MEXICO Country: MEXICO

State/Province: SONORA State/Province: SONORA

PostCode: 83175 PostCode: 83175

Email: SOLUCIONESIT.MEXICO@G

MAIL.COM

Email: SOLUCIONESIT.MEXICO@G

MAIL.COM

Phone: 6622602273 Phone: 6622602273

Fax: Fax:

Defective product information

Serial Number Defective Product Model

FG300C3912600358 FG-300C-BDL

Is the unit used in a HA / cluster configuration? I don't know

For RAID system, indicate capacity per HDD :

For FGT-3000 and FGT-3600 models, indicate the number of LX ports

Return Instructions

RMA Center: SUNNYVALE Return instructions: SUNNYVALE

Accessories to be returned or additional return instructions:

Note to Recipient Company:

All returned units must have the RMA number clearly indicated on the box and a paper copy of this form included in the shipment. The "bill to"

information is required if different from the shipment address. Should the Customer fail to return the defective unit within thirty (30) days from the

receipt of the replacement unit, or if a defective unit sent by the Customer is determined to be a "No Trouble Found Unit" or if unit is damaged in

shipment due to improper packaging; Customer agrees that Fortinet shall be authorized to invoice Customer at the current list price of the product sent

to replace Defective Unit.

Please use original shipping boxes and packing or alternatively use adequate packaging to ensure the returned product is not damaged

during shipment.

You may contact your Regional Customer Service with questions and concerns at :

AMER Phone: +1-866-648-4638 or +1-408-486-7899

EMEA Phone: +33-4-8987-0555

APAC Phone: +603-2711-73-91

Japan Phone: +81 (0)3-6434-8535 E-mail: [email protected]

China Phone: +86 400 600 5255 E-mail: [email protected]

For full details of the Return Material Authorization process please login to www.fortinet.com/support and refer to the CSS Reference Guide.

RMA Form https://support.fortinet.com/Ticket/PrintRMAForm.aspx?role=

2 11/09/2013 0