FREQUENTLY ASKED QUESTIONS (FAQ’S)

PBM Pharmacy Knowledge Expert Workgroup

Naeem S. Mian RPh.Director Pharmacy Informatics

VA New Jersey Health Care System

PBM Pharmacy Informatics Workgroups

• Training for end users– Pharmacist– Technicians

• Technical/Package level training– Drug Accountability– Parameters– Automation–Mumps/Fileman

Need for Frequently asked questions (FAQ’S)

o Emerging technologiesoAutomationo InterfacesoCots products

o Software changes in CPRS and Pharmacy modules

o Knowledge base foro Existing employeesoNew staff

FAQ Initiatives

Original idea• Jeff Ramirez• Lynn Sanders– Adelaide Quansah

Subsequent follow up• Virginia Torrise– Adelaide Quansah

• PBM FAQ Knowledge expert workgroup

Pharmacy knowledge expert workgroup resources

o Subject matter experts covering all facets of pharmacy from the field, PBM and EVS (Enterprise Vista Support)

o Address any question that pertains to the practice of pharmacyo Technicalo AdministrativeoClinicalo End user issues

Members• Marcia Buckley• Thomas Campbell**• Alan Celestino• Barbara Connolly• Janet Graham• Jim Hewins• Geoffrey Kimber• Gregory Laird• Naeem Mian• Chris Parris• Dance Smith• Shawn Toy• Virginia Vece• Flo Vitanza• Brian Wilcox

FAQ workgroup objectives

o An easily accessible single point website to post questions that ensures:o Review by the Pharmacy Knowledge Expert

workgroup.o An accurate answer posted on the same

website in a timely manner.o Building an easily searchable repository

oUse of WIKI technology as the site growsoUse of twitter technology for sharing information

o Cut down traffic on various pharmacy e-mail groups

Solutions explored• Gui Nois• Remedy• Web Portal• SharePoint

Web Portal

• Defined different field for a web based form.

• Defined different packages or categories• Defined sub-categories within each

Package.• The list of categories and sub-categories

was compiled and agreed upon by the members.

• The list was sent to EES webmaster for population on the webpage.

Current screen

List of Packages

Outpatient pharmacy sub-categories