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From the CEO

Invest in Operations Communication Board Development Marketing, Branding and Fundraising

The FIRST initiative the leadership team and I will be focusing on is “INVEST IN OPERATIONS”. This initiative came from the over whelming feedback received regarding difficulty in recruiting, hiring and retaining staff resulting in significant staff shortages in most of our programs. Staff shared with me there are several reasons for this, such as, low wages, management staff not having enough time to screen, interview and hire new staff fast enough (because they often are covering shifts), and lack of local human resource support, to onboard, train and consistently attend to employee needs. Although being short staffed is not unique to Community Catalysts of California as a nonprofit social service agency, I feel strongly there are ways we can IMPROVE how we structure, align and use our operational resources to have the most beneficial IMPACT on our staffing, management support and program quality, resulting in a stronger FOUNDATION which will allow us to grow successfully. The leadership team and I have already begun to work on this initiative so expect more communication on our progress in the coming month. If you have questions about the initiatives or feedback, please feel free reach out to me anytime as I would love to hear from you!

Wendy Forkas, CEO

Board of Directors Jim Jenkins Executive Chair James Wheeler Vice Chair David Kuhlman Secretary Roberta Raasveld Treasurer Carey Storm Director Melissah Walker Director Jarrod Hammes Director Zeyad Moussa Director

Newsletter Staff Contributors Jose G., Alice O., Ana N., Amanda B., JoAnn H. Editors Patricia A.

From the CEO Corporate Benefits 101 San Marcos Imperial Valley Fresno Ukiah Wellness Policy of the Month Social Media

July 2019

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Client Anniversaries 28 Years Nick A. | San Marcos

27 Years Russell T. | San Marcos

26 Years Carol F. | San Marcos

24 Years Charles T. | Imperial Valley

Mary M. | Imperial Valley

Eduardo B. | Imperial Valley

22 Years Pheuy P. | Fresno

21 Years Molly W. | Imperial Valley

16 Years Nathan H. | San Marcos

Joe L. | San Marcos

15 Years Lowella M. | Fresno

14 Years Miguel S. | Imperial Valley

Samer M. | Salinas

13 Years Talayeh E. | San Marcos

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July 2019

Corporate By Patricia Addun What’s Going On?

The corporate office welcomes our new Quality Assurance Administrator, Kristina Gomez. We’re

glad to have you on the team! For other Corporate updates, we’d like to take this opportunity to

remind you about CCC’s awesome employee-based donation program called The Butterfly Club.

Did you know? In addition to empowering the clients daily

through direct service, employees and company friends alike

can increase their impact by becoming a Butterfly Club (BFC)

member! BFC is an avenue for donors to help fund items and

activities that tangibly benefit the clients. Financial aid has been

awarded to clients for a range of needs such as glasses,

specialized beds, hearing aids, rent, security deposits, car

repairs, medical supplies, work shoes, uniforms, adaptive

equipment, transportation fees, furniture and more. As of

December 2014, BFC has received over $200,000 in donations.

Your contribution, big or small, made this possible! For more

information about ways to get involved, visit this link or call

Patricia at 858-292-2020.

Are you enrolled in an Anthem Medical Plan with

CCC? If so, participating in the Wellness Component

can help you save on out-of-pocket costs. The 2nd

Wellness Interval will end on August 31st 2019. If you

earn 50 points by that deadline you will earn the

Wellness Component, allowing you to earn $0

copays on primary care physician/specialist office

visits and a $0 prescription deductible starting Sep 1st

for the remainder of the Plan year.

Visit www.differencecard.com for additional

information or contact The Difference Card at

888.343.2110

Better Benefits!

Southern California

San Marcos By Teri Geston What’s Going On?

During the July SL team meeting, Regional Manager Teri and SL Case Manager Durry had the

pleasure of presenting House Manager Kathy Hartland with her 10 years of service awards along

with recognizing her and Employee of the 2nd quarter. We are all very proud and happy to have

someone as dedicated as Kathy as an employee of CCC.

This is Chef Sergio at your service. Sergio enjoys

cooking and has improved his skills through the

Independent Living Program. Among other recipes, he

can cook fish, waffles and some crockpot recipes with

minimal assistance.

Client Anniversaries Continued from pg. 2 12 Years Christopher V. | San Marcos

Juanita G. | Merced

11 Years Yesenia C. | Salinas

Deborah B. | Imperial Valley

Debora M. | Imperial Valley

10 Years Victoria M. | Imperial Valley

Jennifer L. | Merced

9 Years James C. | Santa Clara

8 Years Joshua B. | Imperial Valley

Gregory B. | Visalia

7 Years Edward A. | Stockton

6 Years Derek D. | Visalia

Colin M. | Santa Clara

Jaqueline L. | Imperial Valley

Mayra Z. | San Marcos

5 Years David F. | San Marcos

Michael F. | Visalia

July 2019

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Supported Living Program: Life

of Liberty (LOL) awarded

Wayne H. King of the

Oceanside Parade held on July

8th in Oceanside, California.

Advisory: Month: September 27th A Day at the Beach, Oceanside

Imper ia l Va l ley By Ana Norris What’s Going On?

While our Day Program was out in the community at our local Public Library, the Reach Air Medical

Helicopter and its crew visited them on July 11th for their Thursday Summer Reading Program

presentation. They talked about their air ambulance services and at the end those in attendance

were able to go outside and view their helicopter. Our staff and clients were able to take a picture

the crew as well! (from left to right: clients: Barush V., Christopher H., Maritza A., Nelly O., Adrian

R., Yvonne G., Ernest C., Alex E. – Staff: Maria Garcia & Cecilia De Lucas)

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Client Anniversaries Continued from pg. 3 4 Years Michelle S. | Santa Clara

Filiberto V. | Imperial Valley

Marcy W. | Imperial Valley

Randy R. | Salinas

Maggie N. | Santa Clara

Angela C. | Santa Clara

Ramon V. | Imperial Valley

3 Years Veronica J. | Imperial Valley

Stephanie H. | Stockton

Central Valley Fresno By Amanda Brewer What’s Going On? Fresno is loving these hot summer days! To beat the

heat, the CAC had a BBQ at the Splash Park here in

Fresno. The consumers and their children had a blast!

The Fresno Office would also like to congratulate

Brianna Walker, who was named Employee of the Month

at our July staff meeting. She was awarded EOM

because of her flexibility with scheduling, her willingness

to work in new homes, and her great communication

skills with management. She presents herself

professionally and has built healthy relationships with all

her clients over the years. Thank you for your dedication,

Brianna. Keep up the great work!

Employee Anniversaries 17 Years Luz Velarde | Imperial Valley

16 Years Sandra Gayles | Stockton

14 Years Diana Ragan | Ukiah

12 Years Ronald Clayton | San Marcos

11 Years Teddy Agbayani | Stockton

Stacy Meyer | San Marcos

10 Years Eula Wilburn | San Marcos

9 Years Sara Cervantes | Imperial Valley

7 Years Jacob Carter | Merced

Christopher Solis | Fresno

6 Years Daynique Candler | Fresno

Tanya Sierra | Visalia

5 Years Brandi Cross | Visalia

Keyshay Thomas | Fresno

4 Years Mark Callen | VCS

Laurie Mastromarino | VCS

Redwood Coast Ukiah By JoAnn Holliday What’s Going On? So many birthdays in July! We'd like to wish clients Richard, Rafael and Diana a very happy

birthday. Richard went to Santa Rosa with friends to a state-of-the-art movie theater to see

Spiderman. Diana had a huge party with lots of friends, a beautiful cake and catered lunch.

Staff birthdays included Darlene, Lizabeth, Sharon, Katie and JoAnn. Happy Birthday Everyone!

Cindy had the opportunity to try a restaurant near her new apartment. Be Bops is a '50's themed

burger joint that is popular with people who like milkshakes. As you can see from the picture,

Cindy was pretty happy with hers.

Stay cool and prepare for Public Service Power Shutoffs!

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July 2019

July 2019

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Employee Anniversaries 3 Years Keila Saldierna | Visalia

Gabriella Astudillo | Fresno

Edward Castro | Fresno

Geraldine Hood | Visalia

Isabel Lopez | Fresno

Debbie Padilla | Stockton

Rene Rios | VCS

Janell Sanders | VCS

Linda Sullivan | VCS

Brandy Valdez | Imperial Valley

Kiele Yeager | Fresno

2 Years Oluyinka Makinde | Fresno

Harvey Soza | Merced

Ray Graham Jr. | Fresno

1 Year Eustace Bibby | VCS

Rosalinda Coronel | Salinas

Jose Gutierrez | Corporate

Mindy Hoofard | Merced

Esmeralda Lemus | Fresno

Ivan Rios | San Marcos

RESOURCES FOR CATALYSTS – EMOTIONAL RESILIENCY This material is from the Magellan Health Newsletter

If you’re a parent, one of your most important roles is to help your family members build

the inner resources they’ll need to face life’s inevitable adversities. If you’re not already

doing it, you can actively teach youngsters how to manage their emotions during tough

times such as problems with peers, significant stress, trauma and even tragedy.

Everyone can build their own resilience throughout life.

• Show children the value of maintaining mutually supportive connections with others and

showing empathy for others’ challenges.

• Remind them of how they’ve gotten through difficult times in the past. Point out and build on

prior successes.

• Promote a positive, forward-facing outlook by explaining how even though a current situation

seems bleak, the future will be brighter.

• Help them understand the unavoidability of change during all life stages.

Mind Your Mental Health Resilience skills can be learned; they’re not necessarily innate. You can help

your children adapt to stressors by encouraging a positive, flexible attitude.

Plus, make sure they get adequate sleep, a well-balanced diet and plenty of

exercise.

• Children have a surprising ability to problem solve independently when given the chance.

This tip sheet reviews the common characteristics of children who have enhanced their

inner strength.

• Tap into these ideas for teaching children how to process complex situations and

emerge intact—to be resilient.

• While some peers can provide support and healthy examples to emulate, your children can

also pick up risky behaviors from others. This tip sheet provides advice for parents who want

to help their kids better handle unhealthy types of peer pressure.

Policy of the Month: Transporting Clients By Administration 9.1 TRANSPORTING CLIENTS

Occasionally, in the course of providing services to a client, Community Catalysts of California

(CCC) staff may be required to transport a client. Staff shall follow all applicable laws in regard to

seat belts, safe driving, and height and weight requirements for front seat passengers.

At no time should any client be required to get into a car, van, or bus when the client is

displaying unsafe and inappropriate behavior (i.e., spitting, hitting, kicking, pinching, etc.). When

a client is not ready for safe transport, placing him/her in a vehicle poses a danger to the client,

other passengers, and the driver.

If a client is not ready for safe transport, staff shall:

1. Inform the driver that the client is not ready for safe transport.

2. Allow the client time and space to calm down.

3. Notify the appropriate emergency on-call and/or supervisor regarding the situation.

4. Not transport the client until the client has been calm for at least 20 minutes and appropriate

authorization from a supervisor has been received.

If a client acts out while in transport, staff shall pull the vehicle over at the nearest safe place to

allow the client time to calm down.

If a client is not able to calm down, staff shall call the appropriate emergency on-call or access

appropriate community resources (i.e., police, sheriff, etc.) for assistance.

For more information regarding Workplace Professionalism please refer to Section 7 of the Administrative Policies & Procedures. For the Code of Ethics, please refer to Section 11.

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July 2019