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Office of Chief General Manager Telecom Haryana Telecom Circle 107- Mahatma Gandhi Marg. Ambala Cantt -133001
E-mail: [email protected]
To All SSA Heads Haryana Telecom Circle. NO:- Engg/HR/CGMT/FTTH/Eqpt/2014-15/64 Dated: 02/07/2014
Sub: FTTH Operation and Maintenance manual-reg.
Kindly find enclosed herewith FTTH operation and maintenance manual version 1.0, released
by BB-NW Circle. The manual is also available on www.intranet.bsnl.co.in.
DA: As above.
O&M Manual v1.0
FTTH Fibre to the Home
Fibre to the Home is the solution provided by BSNL for its
customers to access High Speed Internet. This solution is
getting implemented through the fibre installed in the
country to provide Better Services to the Customers.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 1
Broadband Networks, Bharat Sanchar Nigam Limited. Page 2
Table of Contents:
General …………………………………………………………………………………ϯ
Introduction ………………………………………………………………………………..ϯ
Network elements ………………………………………………………………………5
Provisioning flow .…………………………………………………………………….7
Services offered on FTTH……………………………………………………………..8
Configuration of services……………………………………………………………..9
Report Generation……………………………………………………………………..ϭϭ
Type of complaints…………………………………………………………………….ϭϮ
Help desk ……………………………………………………………………………….ϭϯ
Escalation Matrix ………………………………………………………………… 14
Provisioning Flow chart .................................................................. 15
Fault Maintenance Flow ................................................................ 16
Equipment Details of OLT/ ONT/ RPR switches........(Annexures).....
Broadband Networks, Bharat Sanchar Nigam Limited. Page 3
General:
Fibre to the Home (FTTH) is a unique technology being deployed by BSNL for
the first time in India. The fibre connectivity having unlimited bandwidth and state of
the art technology provides fixed access platform to deliver the high speed
broadband from 256 Kbps to 100 Mbps, IPTV having different type of contents like
HDTV and future coming 3D TV and range of voice telephony services.
It provides a comprehensive solution for the IP leased line, internet, Closed
User Group (CUG), MPLS-VPN, VoIP, video conferencing, video calls etc whatever the
services available on the internet platform, bandwidth on demand can be delivered
by this connectivity to the without changing the access fibre and home device.
Customer will get a CPE called Home Optical Network Termination (HONT) consist of
4X100 Mpbs Ethernet ports and 2 normal telephone ports. Each 100 Mbps ports will
provide broadband, IPTVs, IP Video call and leased line etc as required by the
customers. Customer will get power back unit having full load backup of four hours
and normal backup of three days. This power backup will be AC input and connecting
to the HONT on 12V DC.
Introduction:
FTTH is a relatively new and fast growing method for providing
higher bandwidth broadband telecommunication system based on fiber
optic cables and associated optical electronics for delivery of multiple
advanced services such as telephone, broadband internet and television
to homes and business using GPON technology.
1. Advantages over Copper:
2. High speed up to 2.4Gbps
3. Covers long distance, more than 20 KMs.
4. optical Split Feature minimizes Fiber deployment in local loops.
5. Supports triple play services plus RF overlay
Broadband Networks, Bharat Sanchar Nigam Limited. Page 4
6. Preferred by global big carriers
Broadband Networks, Bharat Sanchar Nigam Limited. Page 5
FTTH is provided through 2 technologies:
GPON – Gigabit Passive Optical Network
GEPON – Gigabit Ethernet Passive Optical Network
A passive optical network (PON) is a point-to-multipoint, fiber to the
premises network architecture in which unpowered optical splitters are
used to enable a single optical fiber to serve multiple premises.
A PON consists of an optical line terminal (OLT) at the service
provider's central office and a number of optical network units (ONU)
/optical line terminals(ONT) near end users.
GPON (Gigabit Optical Passive Optical Network – ITU-T G.984) is a
point-to-multipoint connectivity technology based on Ethernet + ATM and
supporting all FTTx architectures. GPON is now available giving 2.5
Gbps Downstream and 1.25 Gbps Upstream predominantly. 10Gbps
version is also available.
GEPON ( Gigabit Ethernet Passive Optical Network – IEEE 802.3ah)
is a point-to-multipoint connectivity technology based on Ethernet and
supporting all FTTx architectures. EPON is now available as GEPON
version: Symmetrical bi-directional 1 Gbps. & 10 Gbps.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 6
Comparison of GPON and GEPON:
Technology
Vendor
GPON
Sterlite,Alphion,NSN
GEPON
UTStarcom, Teracom
P2MP
EPON GPON
Standard
organization
ITU.T IEEE
Rate 2.488G/1.244G 1.25G/1.25G
Split ratio 1:64 - 1:128 1:16 - 1:32
Carried
service
ATM, Ethernet, TDM Ethernet
Bandwidth
efficiency
92% 72%
QOS Very good,
including Ethernet, TDM, ATM
Good,
only Ethernet
DBA Standard format Self-defined by
vendors
OAM ITU-T G.984 (Strong) Ethernet OAM
(Weak, Extended by
vendors)
Broadband Networks, Bharat Sanchar Nigam Limited. Page 7
Network diagram:
Network elements:
OLT – Optical Line terminal, at service provider end
ONT/ONU – Optical Network Terminal/Optical Network Unit(CPE)
Splitter – Passive optical splitter
RPR – BSNL RPR/ GPON RPR/LAN Switch
BNG – Broadband network gateway
`
Broadband Networks, Bharat Sanchar Nigam Limited. Page 8
BSNL will extend fibre from its nearest Central Office (CO) location directly or through franchisee and install HONT and battery backup at the customers identified locations. The services such as Voice, Broadband, IPTV etc. will be enabled as per the customer”s request plans for the same.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 9
FTTH can be used to provide Basic internet Access Service controlled and uncontrolled from 256Kbps to 1000Mbps which acts as the Highway for various applications and services as given below:
TV over IP Service (MPEG2). Video on Demand (VoD)(MPEG4) play like VCR Audio on Demand Service Bandwidth on Demand (User and or service configurable) Remote Education Point to Point and Point to Multi Point Video Conferencing, virtual
classroom Voice and Video Telephony over IP: Connection under control of
centrally located soft switches Interactive Gaming VPN on broadband Dial up VPN Service Virtual Private LAN Service (VPLS)
Broadband Networks, Bharat Sanchar Nigam Limited. Page 10
Overall GPON data transmission approach:
Broadband Networks, Bharat Sanchar Nigam Limited. Page 10
Broadband Networks, Bharat Sanchar Nigam Limited. Page 10
Broadband Networks, Bharat Sanchar Nigam Limited. Page 11
FTTH User Provisioning flow:
1. Customer approaches CSC and fills the application form.
2. Generation of advice note with initial charge as per tariff through
DOT-Soft.
3. Advice note goes to the Node-In-Charge and the connection is
provisioned in P3 Portal.
4. Necessary configuration in ONT and OLT are completed by Node-
In-Charge with the help of FTTH/ Multiplay/ MPLS NOC Bangalore.
5. Field unit will extend the connection to the customer.
6. Now the customer can access the service.
7. Advice note will be completed in DOT-Soft.
The status of the created User can be checked in Track order under
FTTH-Broadband using portal order ID or Telephone number or
service user ID.
All the modifications (Plan change, Suspension, Reactivation, Static IP
Addition and closure) can be done from Data portal under FTTH-
Broadband modifications.
Services offered by BSNL on FTTH:
1. HSI 2. IPTV 3. VoIP 4. ILL 5. NME VPN over FTTH 6. 3G Back Haul Connectivity 7. MPLS VPN
Broadband Networks, Bharat Sanchar Nigam Limited. Page 12
Service Provisioning:
OLT installation and uplink connectivity will be done locally.
Multiplay team will do necessary configurations in BSNL RPR &BNG
and provide OLT IP and Outer VLAN.
If OLT is connected to GPON RPR or GPON LAN switch, required
configurations will be done by FTTH team-NOC or locally.
The required configurations for service and EMS connectivity in OLT
will be done by Local FTTH team.
Service configuration in ONT is done locally or by FTTH team,NOC.
HSI service configuration:
Configure HSI VLAN (128 to 449) in Ethernet port of ONT.
Tag or pass the VIan in Uplink port and PON port of OLT depending on
Vendor.
All the HSI VLANs should be passed in BNG and RPR.
2. IPTV configuration:
Configure IPTV multicast VLAN 1805/1806 in BNG.
Configure multicast and unicast VLANs in RPR.
Pass both multicast and Unicast VLANs in Uplink and downlink ports of
OLT.
Configure unicast VLAN in Ethernet port of ONT.
Required settings in set up box will be done locally by IPTV vendors.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 13
3.VoIP:
Configure VoIP IP pool and VoIP multicast VLAN 1820/1821 in BNG.
DHCP will be enabled for VoIP on request.
Pass the VoIP VLAN in the required ports of RPR.
Pass the VoIP VLAN in Uplink and Downlink ports of OLT.
Configure VoIP VLAN in telephone port of ONT.
If DHCP is not enabled, VOIP and SIP configurations will be done in ONT.
If DHCP is enabled, only SIP configurations have to be done. VoIP IP will
be assigned automatically.
NME VPN:
The required VLAN will be configured in OLT Uplink and Downlink Port.
Service VLAN will be configured in Ethernet port of ONT.
Required VLANs should be passed in BNG and RPR ports.
ILL:
ILL IP pool will be assigned by Noida team.
Multiplay team will configure IP pool in BNG and provide ILL VLAN.
MPLS team will do necessary configurations in PE router.
ILL VLAN should be passed in required Ports of RPR.
ILL VLAN is to be passed in Uplink and Downlink ports of OLT.
Configure ILL VLAN in Ethernet port of ONT.
Bandwidth restriction can be done in ONT or OLT.
3G BTS Backhaul connectivity:
Backhaul connectivity through FTTH is given in 2 ways.
1. OLT uplink will be connected to RPR, which in turn connects to RNC network.
2. OLT Uplink is connected to STM ring, which in turn connects to RNC
network.
In 1st scenario the standard VLAN 4085 will be passed in RPR Port.
OLT uplink and Downlink port will be configured with 4085 VLAN.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 14
ONT Ethernet port is to be configured with 4085 and Bandwidth (50mb)
restriction will be done at OLT or ONT level.
MPLS VPN:
Get the LAN pool and VLAN from Multiplay VPN team.
Multiplay and MPLS teams will do the necessary configurations in BNG,
RPR and PE router.
Given VLAN should be passed in Uplink and downlink ports of OLT.
Configure the VLAN in Ethernet port of ONT.
Bandwidth restriction will be done in ONT or OLT.
O&M manual for Sterlite,Alphion,NSN and Teracom are attached.
FTTH Customer Billing:
P3- Bangalore will generate Circle, SSA wise Billing feed file every month
and upload in Data Portal.
DOT-Soft will generate bill based on the Billing feed file.
Revenue collection is as per the bill generated.
Report Generation:
Daily Reports can be taken from MIS Reports of Data Portal by Node-IN-
Charge.
For FTTH daily report go to the link FTTH Subscribers based on Circle
Plan Wise Report under FTTH Reports.
Drill down and filter the parameters as per requirement.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 15
FTTH monthly Revenue report will be taken from MIS Reports
Go to the link FTTH Revenue Report under FTTH Reports.
Broadband Networks, Bharat Sanchar Nigam Limited. Page 16
Type of Complaints
Serial Number
Nature of Complaint Team Responsible
1 User Provisioning FTTH team
2 Modification Issues in Portal FTTH and Portal Team
3 Connectivity issues – different Errors FTTH and Local BSNL
Team
4 Service Configuration FTTH , Multiplay and
MPLS Teams
5 Configuration Issues FTTH , Multiplay and
MPLS Teams
6 Secondary Static IP
Addition/modification FTTH and O&M Team
7 Speed Issues FTTH , Multiplay and
MPLS Bandwidth Team
Broadband Networks, Bharat Sanchar Nigam Limited. Page 17
Helpdesk
Bangalore FTTH Team
FTTH Cell: [email protected] - 080-22028885
JTO : [email protected] - 080-22028885
SDE: [email protected] - 9449958122
DE: [email protected] - 9482419603
Addl GM: [email protected] - 9448010280
GM : [email protected] - 9448010361
Multiplay Team
FTTH Cell: [email protected] - 080-22028885
JTO: [email protected] - 080-25808899/
25808877
SDE: [email protected] - 9449855306
DE: [email protected] - 9481885512
DGM: [email protected] - 9448010280
GM : [email protected] - 9448010361
MPLS Team - [email protected] - 080-25808830
Bandwidth Team - [email protected] - 011-23326261
Broadband Networks, Bharat Sanchar Nigam Limited. Page 18
ESCALATION MATRIX
Contact Information
Escalation > 24HRS Escalation 48HRS
>
Authentication Issues
Check in Easy LDAP, not able
to resolve mail to FTTH Team
(NOC) [email protected]
080-22028885
SDE(FTTH) /DE(P3)
DGM BBNW
GM(BBNW)
/
Speed and Browsing
Issues
Portal issues -- Modification issues
[email protected] - 080-22028884 copy to
SDE(Portal)/DE(Portal) SDE(FTTH) /DE(P3)
DGM BBNW
GM(BBNW) /
FTTH Billing issues
SDE(Billing)/DE(Billing)
DGM BBNW
GM(BBNW)
/
OLT/GPON LAN Switch/RPR issues
Sterlite
copy to [email protected]
080-22028885
SDE(FTTH) /DE(P3)
DGM BBNW
GM(BBNW)
/
Alphion
[email protected] copy
to [email protected] 080- 22028885
UTStarcom
copy to [email protected]
080-22028885
NSN
[email protected] copy
to [email protected] 080- 22028885
Teracom
copy to [email protected]
080-22028885
ITI-Orckit
[email protected] copy
to [email protected] 080- 22028885
SDE(FTTH)- [email protected] DE(FTTH) - [email protected]
SDE(portal)- [email protected] DE(portal) - [email protected]
Broadband Networks, Bharat Sanchar Nigam Limited. Page 19
SDE(Billing) - [email protected] DE(Billing) - [email protected]
DGM(BBNW) - [email protected] GM(BBNW) – [email protected]
Broadband Networks, Bharat Sanchar Nigam Limited. Page 20
Provisioning Flow
Broadband Networks, Bharat Sanchar Nigam Limited. Page 21
Generation of advice note with initial
charge as per tariff through DOT-Soft.
Advice note goes to the Node-In-Charge and
the connection is provisioned in P3 Portal
Necessary configuration in ONT and OLT are
completed by Node-In-Charge with the help of
FTTH/ Multiplay/ MPLS NOC Bangalore
Field unit will extend the connection
to the customer
Now the customer can access the
service
Advice note will be completed
in DOT-Soft
Start
Customer approaches CSC and fills
the application form approaches CSC
and fills the application form
END
Broadband Networks, Bharat Sanchar Nigam Limited. Page 22
Fault Maintenance Flow
Customer contacts local exchange
for connectivity issues.
Contact FTTH(NOC)
Team for
Authentication/speed/
Browsing
080-22028885.
Contact Portal
Team(NOC) for
Modification Issues in
Portal.wimaxservices
@gmail.com 080-
22028884.
Contact FTTH
billing team(NOC)
for FTTH
usage/biiling
issues.ftthbilling@
gmail.com.
Required modifications will
be done by concerned team
and issue will be resolved.
YES If Exchange
people able
to resolve .
NO Exchange people
contact NIB team
YES IF NIB team
able to resolve
the issue.
NO
Contact FTTH team for
OLT/ONT/GPON RPR/LAN
Switch Configuration Issues
. Contact Multiplay NOC
Team for BSNL
OCLAN/RPR/BNG issues-
08022028877/220288899.
END
Start
Broadband Networks, Bharat Sanchar Nigam Limited. Page 23
Notes & Annexures