Funet TF-NOC flash presentation

kaisa.haapala@csc.fi

Agenda

NetworkNOC structureFront endInter-NOC communicationDocumentation

Network infrastructure

4090 km dark fiber Nokia Siemens hiT 7300 DWDM equipment

32 add-drop sites 14 amplifier sites

Passive CWDM systems, 80 links 6 core routers, Juniper MX 960 14 CPE routers, Juniper MX 5/MX 40

Network services

Basic IP connectivity and customer connections, IPv6 and multicast Lightpaths DNS services (including one .fi TLD server)

NTP service IP registration service eduroam TLR CERT services are handled separately from the NOC

Network management and monitoring tools

Network management tools Self-made router configuration management tools

Network monitoring tools Zino, traffic statistics Nagios, many self-made plugins, parts of configuration generated based on DNS im.funet.fi, customer reachability

Network management and monitoring tools

NOC structure

Centralized NOC Office hours covered with CSC expert staff 9 people take turns, 1 week at a time Two important views to follow On-duty person usually handles the case or asks for help from colleagues Outside office hours outsourced level 1 service

Front end

80 member organisations Universities, research institutes about 360 000 end users

No formal SLAs, “best effort” service Request Tracker (RT) used for customer email contacts Email-lists or SMS for announcements about outages

Inter-NOC communication

CSC internal communication either face-to-face, phone, email or internal IRC channel RT ticket numbers can be linked to Nagios-alarms NORDUnet ticket system via RT email, phone

Documentation

Currently the NOC has various pieces of documentation It's one of the NOCs responsibilities to update all relevant documentation: contact information, instructions, technical documentation, etc. We are building a database that will gather information together from many different sources Best Practice Documents: http://www.terena.org/activities/campus-bp/bpd.html

(see under Network Monitoring)“Monitoring Tools for Network Services and Systems”“Organizing a Network Operation Centre on Campus”

noc@funet.fi

+35894572704