Building and Building and Sustaining Your ClubSustaining Your Club

Brad HowardBrad Howard

PAST PRESIDENTPAST PRESIDENT

Rotary Club of Rotary Club of Oakland-SunriseOakland-Sunrise

3 Simple Pieces3 Simple Pieces

Family

TIMECareer

Moved

Financial ConcernsClub Issues

Health

Rotary Membership not fulfilling

our members’ needs!!

Bring them into Rotary the Right Way

Engage Them Early – On Their Terms

Exceed Their Expectations

Provide a Return on their Investment

Personal Growth and Experiences

Professional / Leadership Development

Creating Distinctive Relationships

Opportunities for the Family

Ability to Change Lives – Including our

Own

How Do You Do This?

Satisfaction Surveys are Better Than Exit Surveys

Management By Walking Around

Provide Multiple Feedback Mechanisms

Provide Structure to Keep New Customers Happy

and Engaged

Leadership on Committee Is Critical

Two Key Players:Customer/Member Retention

Potential Customer/New Member Attraction

Additional PlayersPeople Who Listen

Nurturer

Creation of New Benefits