General conclusions regarding support processes in

ID Education

An overview of the main bottlenecks and their consequences for education

Deloitte 2014

General conclusionsregarding support processes in ID Education:

Organization & Processes

• STU is aware of the deviating processess at ID, but does not always take this into account when planning e.g. the timetable. In this way centralized and decentralized processes often collide;

• Processes are limitedly standardized. In a small educational organization this should not necessarily be a problem. However, due to the increased number of students and the concomitant increased complexity more standardization is necessary;

• When study information is available too late, students will turn primarily to the Educational Office with their questions. Especially in busy periods employees are insufficiently able to do their regular, scheduled tasks;

• Because of their strong commitment staff tries to resolve operational errors and to find solutions on the fly. This forces them to work primarily reactive; there is not enough room to work proactively towards structural improvements.

Deloitte 2014

General conclusionsregarding support processes in ID Education:

Information technology

• Information systems often do not match the specific educational needs of the department for which the organization is using its own systems next to the systems generally used TU/e;

• The result is that data often has to be entered (manually) in different systems;

• Data is not properly maintained or is not maintained at one place (e.g. changes in appointment, information on projects and assignments, the whereabouts of students abroad). This leads to a loss of information and to mistakes. It may happen that coaches are still being scheduled full-time while they actually started working less, or that it is unknown what kind of education a student is following abroad.

Deloitte 2014

General conclusionsregarding support processes in ID Education:

Man & Culture

Deloitte 2014

• In connection with the personal development plan of the students, tailor made education is an important feature of the educational model. However, given the size of the population this has become a limiting factor.

• The informal and friendly culture that is typical for a small orgnaisation now forms a bottleneck for the effectiveness of the Department;

• The widely felt importance of the educational model seems to be in the way of a discussion on the efficiency.