The UK’s European university

GETTINGSTARTEDATKENTHelpful hints to start your studies

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University of Kent, The Registry, Canterbury, Kent CT2 7NZT: +44 (0)1227 764000 E: information@kent.ac.uk www.kent.ac.uk

CONTENTS

Responsibilities of the Universityand its students 3

Before you arrive: what you must do 4Become a registered student of the UniversityEnrolClaim your Kent IT accountChoose your modulesApply for University accommodationEnsure you are fully immunisedDisability and Dyslexia Support Service

For international students 6Visas and entry clearancePreparing for your visa applicationExtending your leave to remainPaid workDocument checklistChest X-rayPolice registrationLate arrivals

Checking of qualifications 9Equivalent or lower qualificationsQualification checks – when and where

Money matters 10Arrange financeYour fee statusHow to pay tuition and accommodation feesMaking a paymentScholarships and Foreign LoansNon-payment of feesWithdrawing from your courseFinancial planning

Arriving at the University of Kent 12Parking on campus over Arrivals weekendArriving at the Canterbury campusArriving at Liberty Quays (Medway)Student parking on campus at all other timesDisabled driversStudents living in University accommodationArriving outside of the specified timesWhat to do if you’re not living in campus accommodation

How to get to the University of Kent 14

Students arriving within the UKHow to get to the Canterbury and Medway campusesand the Tonbridge Centre

Canterbury campusMedway campusTonbridge Centre

Students arriving from outside the UK 18Arrivals from Heathrow, Stansted and Gatwick airports(including details of University coach transfer)

Independent travel (by rail, coach and Eurostar)

Contacts 22

Important informationIn order to prepare for your arrival, we need you to read this booklet carefully as it contains instructions on how to complete the registrationprocess and secure your place.

This booklet will provide the basic information about Kent’s registration process. Our web pages for new students, www.kent.ac.uk/gettingstarted/,will guide you step by step through the enrolment process and will provide guidance and links for a whole range of information which you willneed as a new student.

Our online information is regularly updated to reflect new developments and you should check our website frequently.

Need help?Should you have problems/difficulties at any stage in this process, email GettingStarted@kent.ac.uk.

Kent IT User Guides and trainingTo help you get started using the IT facilities at Kent, a range of user guides are available at www.kent.ac.uk/itservices/help/guides/.IT ‘Getting started’ sessions will run during Welcome Week; details will be posted online: www.kent.ac.uk/student/skills

1

WELCOME

www.kent.ac.uk

Congratulations andwelcome to the University of Kent! You have reached amajormilestone in your academic career. University is a unique experience inwhich youwill learn not only about the subject of your choice but, equallyimportantly, it is a time in your life when youwill learn about yourself, who youreally are andwhat you are able to achieve.At Kent wewill assist you to realiseyour potential intellectually, socially and personally and youwill do this atattractive andwell-resourced campuses.

As a university with an excellent teachingrecord, major areas of research excellence,nationally recognised academic supportfacilities, collegiate-based pastoral system,state-of-the-art information systems, someof the best sports facilities in the countryand, via the Kent Students’Union and theUniversities at Medway Students’Association (UMSA), over 100 clubs andsocieties ranging from Salsa to Fencing, youwill soon realise that the ‘Kent Experience’will provide you with a vibrant communityand an ideal place to live and learn in thecoming years. I encourage you to getinvolved with a diverse range of activitieswhich will broaden your horizons anddevelop a skills base to complement youracademic learning.

There are several things you will need to do toget started at Kent. This booklet and theaccompanying website will give you all theinformation you need on how to register andenrol, what we expect of you as a student, andimportant arrival information. Please read itcarefully and, if you have any queries, do nothesitate to contact the University.

Professor Julia Goodfellow,Vice-Chancellor

University of Kent / Getting Started at Kent2

3

RESPONSIBILITIESOFTHEUNIVERSITYANDOF ITS STUDENTSExcellence in teaching and learning:Our responsibilities and yours inensuring the quality of your learningexperience.

You are expected to:• Abide by the University Regulations in relation toyour studies and residence and to behave in amanner appropriate to the University and itsplace in the wider community

• Pay all fees and charges due to the University inconnection with your studies and residence

• Take primary responsibility for your learning, inparticular;- To be self-motivated and self-directed in themanagement of your learning. Be attentiveand orderly in class and considerate in yourbehaviour towards all other members of theteaching community

- To pursue diligently such studies that arerequired of you by those assigned to teachyou. This includes reading material andundertaking prescribed learning activities,including attending lectures, tutorials,seminars, classes and other opportunitiesprovided for learning

- To fulfil the academic requirements of yourprogramme of study, including preparationfor classes and seminars, the submission ofwork by published deadlines, and attendanceat examinations

- To be diligent in your attendance andpunctuality and to notify the University whenyou have to be absent through illness or othergood reason

- To familiarise yourself with publishedinformation that will allow the selection, bydue deadlines, of the appropriate paths ofacademic study

- Not to plagiarise or to cheat when submittingwork for assessment

- To acquaint yourself with the variety ofacademic and student support servicesprovided by the University and to use themwhere necessary

• Agree to the processing of personal data inaccordance with the terms of the DataProtection Act and as set out in Universitypublications

• Register and maintain personal detailsaccurately on University systems and notifychanges promptly

• Agree that all ideas, material or work producedand submitted as part of the requirements of aprogramme of study, and all intellectualproperty rights therein, become the property ofthe University

The University as a learning andteaching communityA University is a community of people, academics,administrators and students, dedicated to learning,debate and the discovery and dissemination of newknowledge. The University of Kent places value oncritical thinking, the advancement of knowledge andthe pursuit of truth. All education is about developinglearning and enquiry, but as a university we focusupon areas at the boundaries of knowledge andwork to refine those methods of reasoning andunderstanding which help us to push back thoseboundaries: students and staff do this both togetherand independently of each other.

At Kent we strive for excellence in everything that wedo. We foster staff and students’ potential for highachievement and are committed to realising thispotential in part through independent research andresearch informed teaching and learning; we prizeand defend the special and intimate relationshipbetween teaching and research in a university.

The relationship between students and the university,particularly in relation to the teaching experience, ismutually dependent. The quality of a universityexperience is at least as much the outcome of theeffort and initiative that you put into the experience asit is of the teaching and facilities provided.Universities provide opportunities, not simplyfacilities and services, though we always wish theseto be of an appropriate and high quality.

University and student responsibilitiesTo achieve the maximum benefit from the teachingand learning experience, both students and theUniversity must commit resources and effort. Bothstudents and the university have responsibilities toensure that the learning experience is the best it canpossibly be; the University has responsibilities to you,and you have responsibilities to the university and toyourself.

The University will:• Provide an environment that supports yourintellectual, social and personal development

• Use reasonable endeavours to deliverprogrammes of study in accordance with thedescriptions in University publications and webpages

• Communicate clearly the requirements of eachprogramme of study

• Provide teaching, by appropriate deliverymodes, that it reasonably decides is necessaryfor programmes of study- This will involve a variety of learningopportunities provided by the University’sstaff or by other suitably experienced andqualified persons: for example lectures,seminars, practical classes, examplesclasses and laboratory classes

- The number of contact hours per week willdepend on the subject content of yourprogramme. Full-time undergraduateprogrammes expect students to do at least1200 hours of study per year which includesboth contact hours and private study. Thepattern of teaching and study required forspecific programmes can be found atwww.kent.ac.uk/student/studying/

• Provide feedback on written and otherassignments in accordance with publishedschool or faculty deadlines and standards

• Provide IT and Library support to facilitate studyand on the conditions set out in hard-copy andelectronic publications

• Provide a range of student support facilities toaddress academic and pastoral needs

• Provide registered students with residentialaccommodation (providing the University’sadmissions criteria are met) or assistance infinding private accommodation

• Monitor your performance and bring it to yourattention when it is unsatisfactory

• Provide the opportunity for student feedback onthe quality and nature of teaching provision andfacilities and use this to inform future practice

• Use all reasonable endeavours to ensure thatstaff are diligent in the execution of their duties

The University has a responsibility to ensure thatyou are not injured by its undertakings, either whileyou are on its premises, or engaged in activitieswhich have been organised by the University. Youare expected to co-operate with the University toenable it to discharge that responsibility. Youshould report any injuries to your supervisor oracademic school, who will take any appropriatefurther action.

www.kent.ac.uk

4

BEFOREYOUARRIVE:WHATYOUMUSTDO

If you experience problems uploading yourelectronic photograph, it can be emailed toGettingStarted@kent.ac.uk. Please ensure you stateyour name and Kent ID number on the email.

Claim your Kent IT accountYour Kent IT account provides access to key servicesincluding the Student Data System which enablesyou to update your records and view your timetable,coursework deadlines, marks and results. Your ITaccount also gives you access to your Kent emailaccount, online resources and IT facilities oncampus. Claim your account by following theinstructions at: www.kent.ac.uk/gettingstarted/it.html

Fee payment arrangementsPlease refer to the section “Money matters” on page10 of this booklet for information on payment of fees,accommodation and any other charges.

Choose your modulesOnce you have claimed your Kent IT account, youshould log in to the online Student Data System tochoose your modules:https://records.kent.ac.uk/account.

Most full-time students are required to choosemodules online, although some programmes do nothave optional modules in the first year of study. Oncelogged in to the Student Data System, follow the linksto Online Module Registration to check whether youneed to choose your modules. You are also advisedto read your Faculty/School handbook which willcontain further information.

Part-time students cannot choose modules online. Ifyou are studying part-time, you should contact yourAcademic School.

Becoming a registered student of theUniversityYou will become a registered student at theUniversity of Kent when you attend the ArrivalsWeekend. However, to be able to completeregistration, you must provide us with specificinformation before you arrive:

You must:• Complete your online enrolment• Provide a passport-style photograph electronically• Claim your Kent IT account (including email)• Complete your fee payment arrangements• Choose/confirm your modules (only applicable tofull-time undergraduate and postgraduate taughtstudents, depending on your programme of study.Not applicable to part-time and postgraduateresearch students)

This will enable us to prepare for your registration,draw up your timetable and have your KentOne Cardready before the start of the academic year. This willensure you can enjoy Welcome Week without theneed for additional administration and delay.

Failure to complete all the stages listed above willresult in delays to your registration and your accessto student/campus activities.

The University’s primary means of communicationwith you at this stage is by email. You shouldtherefore check your email regularly once you beginthe online process as you will be given instructions atkey stages about what to do next.

When you have registered you will be issued withyour KentOne Card, which will allow you to accessbuildings and attend key events.

Online enrolmentGo to www.kent.ac.uk/gettingstarted/ and follow thelinks to Enrol.

The enrolment process should take no more than tenminutes and is simply confirmation of your detailsand provision of information we require in order toregister you as a student.

You will need:• Your Kent ID number (on your confirmation letter)• A passport-style photograph (in .jpg format)

Your confirmation letter contains your eight-digit KentID number. Input this number when prompted to doso, together with your date of birth, to access yourindividual online enrolment page.

Completion of enrolment is only part of theregistration process. To formally complete yourregistration you must report, in person, with asuitable form of photographic identification duringArrivals Weekend (17-18 September 2011). Whenwe have processed your enrolment, you will benotified by email.

Submit a photographYou will be asked to submit a passport-stylephotograph of yourself (head and shoulders, whitebackground) as part of the enrolment process. Thisphotograph will be used on your KentOne Card. Inorder to do this you will need to save a passport-stylephotograph in .jpg format. The system will promptyou to submit the photograph.

University of Kent / Getting Started at Kent

Important!In order to be able to engage with your academicschool and fully participate in the academicactivities which are part of your inductionprogramme, the deadline for choosing yourmodules is Tuesday 6 September 2011.

Online module registration for new students willopen on 15 August 2011.

5www.kent.ac.uk

Apply for University accommodation(if you have not already done so)If you are studying at our Canterbury or Medwaycampuses you should apply for accommodationonline by 31 July 2011 atkenthospitality.kent.ac.uk/myaccommodation/

Whilst we will always try and allocate you to the typeof accommodation you request, please note that thisis not always possible and individual preferencescannot be guaranteed. Adjustment and Clearingapplicants should only apply via our Clearing websitewww.kent.ac.uk/clearing/

Offers of University accommodation are sent byemail after the A-level results are published duringthe week commencing Monday 22 August.

For adjustment and clearing applicants, offers ofany available accommodation are emailed duringSeptember.

InsuranceStudent rent includes insurance for loss of personalpossessions up to £4,000 in respect of claims arisingfrom fire, flood or theft within the accommodationarea, including losses by walk-in theft. Students willbe able to arrange additional cover online at theinsurer’s website, for accidental damage or all riskson high value items such as iPhones and laptops.www.endsleigh.co.uk/reviewcover

Bedding and bed linenIn University accommodation, beds are providedwith a mattress and pillow. You should provide yourown bed linen and towels. Alternatively, a beddingpack may be purchased on arrival. Please go towww.kent.ac.uk/accommodation/ for furtherinformation.

Ensure you are fully immunisedIn order to achieve maximum protection it is veryimportant that you have been immunised againstmeningitis C and Measles, Mumps and Rubella(MMR) before attending university. An open letter foryou to print and take to your doctor explaining thenecessity of these vaccinations is available atwww.kent.ac.uk/medical/.

Meningococcal Group CThere has been a small increase in the rate ofmeningococcal meningitis and septicaemia in recentyears. Young people attending higher education forthe first time are at greater risk of this disease,particularly in the first few weeks of their first term. Inthe UK there is now a nationwide immunisationprogramme through the schools to vaccinate thosemost at risk but, if you have taken a gap year orlonger, you may have missed out on this.

To achieve maximum protection you should havebeen immunised against meningitis C beforeattending the University and we urge you to see yourfamily doctor to be immunised. If you are unable toreceive immunisation in your home area we will beable to carry it out on your arrival, but you must makean appointment to be seen at the University MedicalCentre as soon after your arrival as possible.

Measles, Mumps and Rubella (MMR)During the last few years a number of universities,including Kent, have seen an increase in cases ofmumps among students. This can be a debilitatingillness in young people with the possible risk ofcomplications. The Department of Health advisesthat all those entering higher education should haveTWO immunisations against MMR. Please ensure thatyou are fully immunised before you arrive at theUniversity. If you have not been immunised, pleasearrange this with your family doctor.

Pandemic InfluenzaRobust plans are in place to deal with outbreaks ofinfectious diseases amongst students and there isclose collaboration between the University MedicalCentre and Local Health Protection Agencies. Pleaseensure that you have with you supplies such asparacetamol and paper tissues to deal with minorillnesses. For further information about themanagement of minor illness, visit the UniversityMedical Centre website at www.kent.ac.uk/medical/ .

Disability and Dyslexia Support Service(DDSS)If you have specific learning difficulties, physical orsensory impairments and medical conditions, youshould contact the Disability and Dyslexia SupportService (DDSS) The DDSS offers confidential adviceon suitable educational support and employs adiverse range of support staff to meet yourrequirements. Our advisers can also assist you withapplications for the Disabled Students’ Allowance.

Examples of help include: study skills tuition, notetaking, special arrangements for examinations,mobility scooter hire, radio aids and loop systems,liaison with the accommodation office for adaptedrooms and the examinations office for special examarrangements. At your first meeting with the DDSS,you will be able to discuss your specificrequirements with an adviser.

You are warmly invited to contact the service beforeyou start at Kent. For more information, emailaccessibility@kent.ac.uk or telephone+44 (0)1227 823158.

We need you to provide us with some informationabout your support requirements as early aspossible in order for us to:• Meet your individual needs• Make recommendations to your academic school• Have your support in place when you arrive

We welcome applications from internationalstudents and we will do our best to meet your needs.For further details of the support available pleaseemail accessibility@kent.ac.uk or telephone+44 (0)1227 823158.

Applying for supportIf you are a UK resident, it is important to apply for theDisabled Students’ Allowance (DSA) before starting atKent. Visit www.direct.gov.uk/studentfinance/ todownload the DSA1 form and application guidelines.

Please inform the Disability and Dyslexia SupportService (DDSS) as soon as you receive notificationfrom Student Finance Direct that the DSA hasbeen awarded as we will need a copy of theAssessment Report.

Registration with the DDSSIt is important that you register with the DDSS beforeyou start at the University. Registering with the DDSSwill help to ensure the recommendations within theDSA are put in place as soon as possible.

Support at the Canterbury campusThe DDSS is based in Keynes College and the officeis open from 09.00 – 17.00, Monday to Friday. Forfurther information, email accessibility@kent.ac.uk orcall +44 (0) 1227 823158.

Support at the Medway campusFull details of disability and dyslexia support forMedway students will be available from the StudentServices department located in the GillinghamBuilding on the Medway campus. For furtherinformation contact Graham Gorvett by emailmedwaystudentservices@kent.ac.uk or telephone+44 (0)1634 888804.

For more information, please visit our website atwww.kent.ac.uk/ddss/

6 University of Kent / Getting Started at Kent

FOR INTERNATIONALSTUDENTS

Visas and entry clearance –International studentsIf you are a citizen of the European Economic Area(EEA) – the 27 EU countries plus Iceland,Lichtenstein and Norway – or a Swiss national (all ofwhose citizens have the right of free movement andresidence in the UK) you do not need to seek entryclearance before travelling to the UK to take aprogramme of study for more than six months.

If you are not a citizen of these countries, you needto have a Tier 4 Student visa. For further informationand to check whether you need entry clearance, seethe website of UK visas at www.ukvisas.gov.uk/.guidance on how to apply for a visa, see the StudentAdvice and Information Service website:www.kentunion.co.uk/advice/international

To apply you must have received a Confirmation ofAcceptance for Studies(CAS) number from theRecruitment and Admissions Office. You must alsosatisfy the immigration authorities that you are able tomeet the costs of the course and maintain yourselfand any dependants during your course of studies.

You must be able to show that you have had thesefunds available to you (e.g. in your bank account) for28 days before making your Tier 4 visa application. Itis advisable to make your tuition fee andaccommodation fee payments early in order to getevidence of these payments for your visa application.

If you are a Masters or PhD student you must get aclearance certificate before submitting your visaapplication if you are studying a subject which is ona list under the Academic Technology ApprovalScheme (ATAS). It takes up to 20 working days toobtain the certificate.

You can find out if your course is on the list bychecking its JACS code with Admissions and visiting

the ATAS pages at the Foreign and CommonwealthOffice website: www.fco.gov.uk/en/about-us/what-we-do/services-we-deliver/atas/

You will need to make an appointment at your nearestvisa application centre to provide your biometricdetails as part of the application process.

For full details please go to:www.ukvisas.gov.uk/enwww.ukba.homeoffice.gov.uk/studyingintheuk/quickguideforstudentwww.kentunion.co.uk/advice/international

Preparing for your visa applicationIn order to avoid delays to your visa being granted, itis essential that you prepare well in advance and thatyou submit the correct documents. Furtherinformation on preparing for your visa application canbe found at:www.kent.ac.uk/internationalstudent/www.kentunion.co.uk/advice/international

Extending your leave to remainFor international students already in the UK, who mayneed to extend their existing leave to remain,workshops on immigration applications will run duringthe first term and at other times during the year.Check the Student Advice and Information Servicewebsite for further details. Details of the workshopswill also be available on the Student Portal.

Ongoing immigration advice can be obtained from theStudent Advice and Information Service in Kent Union(Mandela Building: www.kentunion.co.uk/advice/international ) at the Canterbury campus, or fromUMSA (Pilkington Building: www.umsa.org.uk/advice/international) at the Medway campus. Prioritywill be given in the first weeks of the autumn term toany students whose existing leave to remain isexpiring at the end of September 2011.

Paid workMost students on a course of more than six monthsduration will be given permission to work part-timeduring the term (up to 20 hours a week) and full-timeduring the vacations. However, for immigrationpurposes, you must be able to show that you canafford to study and live in the UK without having towork. You must be able to show other sources offunding apart from your part-time work.

Document checklistInternational students should have the followingdocuments readily available when they arrive at theairport or point of entry. Please ensure thesedocuments are kept in your hand luggage and not inyour suitcase.

• Current passport• ID Card for Foreign Nationals/Biometric ResidencePermit (if you have one – this only applies if yourcurrent visa was issued in the UK)

• Health certificate (if applicable, see information onchest X-ray below)

• Proof of your finances• Unconditional Offer Letter• Accommodation room agreement

Chest X-rayIf you are coming from the UK, Europe or NorthAmerica, you do not need a chest X-ray. If you arenot coming from these countries, then you mustproduce evidence of a satisfactory chest X-ray. Thisshould be taken in your own country prior todeparture. Please bring the chest X-ray and reportwith you. You may choose to have the X-ray takenafter arrival in the United Kingdom, but, if so, you willbe required to pay a fee.

Police registrationStudents whose visas are for more than six monthsand who are from certain countries must register withthe police within seven days of arriving in the UK.Your visa will tell you if this applies to you. If yourinitial visa is for six months or less, you will need toregister with the police if you extend it. You can getadvice on this from the Student Advice andInformation Service:www.kentunion.co.uk/advice/international

You will be able to make an appointment in theSports Hall on Monday 19 September between09.00 and 17.00

Late arrivalsIf you arrive after Arrivals weekend, please go to theRegistry where representatives from the Europeanand International Offices will be able to assist you.

7www.kent.ac.uk

8 University of Kent / Getting Started at Kent

www.kent.ac.uk 9

CHECKINGOFQUALIFICATIONS

Equivalent or Lower LevelQualifications Status (ELQ)Applicants are required to disclose details of allqualifications they hold at the point of applicationin order that a proper assessment of fee status canbe made.

The University will take action to reclaim feesretrospectively from a registered student who isundercharged, if such undercharging was the resultof the applicant failing to provide complete oraccurate qualifications data on which their fee statuswas based, or as a result of a failure of the applicantto disclose their ELQ status when asked to do so.www.kent.ac.uk/studying/funding/elq.html

Qualification checksYou may be required to bring evidence of yourprevious qualifications with you to the University.

You will be notified by email via the enrolmentprocess if this applies to you*. We reserve the right tocancel an offer of a place to any student who doesnot provide evidence of qualifications obtained,either in the form of an officially certified photocopyacceptable to Kent or an original certificate, whenrequested to do so.

*This does not apply to undergraduate students whoseresults are sent directly to the University by the UKexamination boards.

Canterbury campusThe checking of qualifications will take place in theSports Centre throughout Arrivals weekend and onMonday 19 September. From Tuesday 20 Septemberat 09.30, this will take place in the Visitors’ Receptionarea of the Registry Building, adjacent to theRecruitment and Admissions Office.

Medway campusQualification checks, where required, will take placeat registration or at the Gillingham Building.

If, for any reason, you are unable to provide proof ofentrance qualifications, you must contact theRecruitment and Admissions Office on +44 (0)1227823883 without delay.

CHECK LIST �

Have you…

Completed your online enrolment?

Submitted your photograph?

Claimed your IT account?

Chosen your modules?

Applied for accommodation?

Checked whether you need to be immunised?

Applied for a visa? (if you are not a member of an

EEA country you need a visa, see p6)

International students – Have you checked you have

all the required documentation? (see p6)

10 University of Kent / Getting Started at Kent

MONEYMATTERS

and the final payment is due by 1 December 2011.The instalment plan is available only for payment bydebit/credit card through the University webpayments system which can be found online athttps://epay.kent.ac.uk/epay/

If your fees are being paid by a sponsor (a privatecompany or other organisation, not parents/relativesor Student Finance England), please go towww.kent.ac.uk/finance-student/fees/sponsor.pdf toprint and complete the form.

Canterbury students: Return the form to the IncomeOffice (Registry Building)Medway students: Return the form to the FinanceOffice (Medway Building)

The forms should be returned with a confirmationletter from your sponsor on company/organisationheaded paper. Failure to do so will result in the tuitionfees being invoiced to you.

Accommodation feesPayment can be made in full at the start of eachacademic year. Fees paid in full, in advance of 26September 2011, receive a 2% discount.

Accommodation fees may also be paid in instalmentsat the beginning of each term. Payment for the fullamount due for the term must be received on thedates quoted in your accommodation agreement.

Making a payment• The University will accept bankers drafts and bankpayments, however personal cheques will nolonger be accepted

• Cash will only be accepted at the UniversityIncome Office (Canterbury campus) – please donot send cash by post

• Students at Medway need to pay Liberty Quaysdirectly. Please refer to your contract for details ofhow to pay your fees.

• Please ensure that your full name and studentnumber are quoted on all payments

• The University bank details can be found on thefinance website at www.kent.ac.uk/finance/payments/makingpayments.html

Online paymentsAll tuition and accommodation fees can be paidonline by visiting https://epay.kent.ac.uk/epay/ orfollow the instructions on the student portal.

If you are studying at Medway and living in LibertyQuays, you need to make pay Liberty Quays directly.Please refer to your accommodation contract fordetails of how to pay your fees.

If you are in receipt of aScholarship/Foreign LoanUS loans for undergraduate and postgraduateUS citizens

The University of Kent will process and receiveUS Federal Stafford loans for postgraduate andundergraduate students who are US citizens.

Arrange finance• Make application for student finance (home and EUundergraduates apply to Student Finance England)

• Arrange payment of tuition fees or set up aninstalment plan (https://epay.kent.ac.uk)

• Set up instalment plan for accommodation fees(https://epay.kent.ac.uk)

Your fee statusIf you are not classified as a UK or EU student, youwill be regarded as an overseas student for feespurposes. For information on fees for internationalstudents please visitwww.kent.ac.uk/internationalstudent/beforeapply/

To establish your fee status you may be required tocomplete a Fee Status Questionnaire, if you have notalready done so. If the University regards you as anoverseas student for fee purposes, you will berequired to show evidence of available funds orsponsorship to pay your fees before you can registerfor your studies.

How to pay tuition andaccommodation feesTuition feesGo to www.kent.ac.uk/finance-student/payment/to pay fees.

Tuition fees are payable in advance or byinstalments; any tuition fees that remain unpaid willincur an administration charge. Fees paid in full, inadvance of 31 August 2011, receive a 2% discount.

Tuition fees can be paid in two equal instalments.The first payment is due on or before registration

Please enter amounts for each term from youraccommodation agreement to set up automaticinstalment plan on https://epay.kent.ac.uk asprices vary.

www.kent.ac.uk 11

Withdrawing from your courseAll students considering withdrawing from theircourse should discuss the matter with their personaltutor or student adviser in the first instance. Studentsmust then follow the proper withdrawal procedurethrough their academic school.

Tuition feesIf you have paid your tuition fees, upon withdrawal,you may be entitled to a refund based on thefollowing rules of withdrawal. The first four weeks ofterm one is considered as the ‘settling-in period’ andany student withdrawing within these four weeks willnot be charged tuition fees for this period.

Following this period, fees will be reduced based onthe number of months completed, pro-rated againstthe total months allocated to the year. This applies toall students and their sponsors.

Student Finance England(for undergraduate students)Student Finance England will not pay your fees ifyou withdraw before 1 December 2011 as youbecome ineligible for funding. You are advised tospeak to Student Finance England to discuss thefinancial implications when considering withdrawalfrom your course.

Accommodation feesIf you are withdrawing from your course you will alsoneed to inform the Accommodation Office.Accommodation fee refunds are at the discretion ofthe Accommodation Office and are subject to thedetails given in your accommodation agreement.

ScholarshipsThe Scholarships Unit will contact successfulapplicants by email to request your bank details inorder to process the payment of your scholarship.

For further information please contactScholarships and Foreign Loans UnitT: +44 (0)1227 824750 or 823233E: scholarships@kent.ac.uk

For Foreign Loans:www.kent.ac.uk/scholarships/foreignloans/E: foreignloans@kent.ac.uk

Non-payment of feesIf you do not pay your fees within the giventimeframes, you will be deregistered and will bedeemed withdrawn without any further opportunityto study, unless permitted to intermit by theacademic school/faculty, and return at a later date.You will have no recourse to University resourcesincluding accommodation and all email and accessrequirements.

Late payment supplements of 1.5% of theoutstanding balance will be added to unpaidaccounts and there will be a charge for declinedinstalment payments.

September entrants should make their first paymentfor tuition and accommodation fees on or beforeregistration

For further information regarding fees please emailincomeoffice@kent.ac.uk or telephone +44 (0)1227824242.

Financial PlanningBoth the University and the Student Advice andInformation Service advise you to put together abudget when you first arrive at Kent. It might seemdifficult or boring, but in the long run it is definitelyworth knowing how much you have to spend andkeeping track of where the money goes.

It can be difficult to adjust to your income arriving inthree major instalments if you are used to budgetingwith weekly, fortnightly or monthly incomes. Unlessyou can get a job in the summer vacation, the periodfrom June to the end of September is very leanfinancially if you haven’t made sure that you havesome of your loan/grants still available to cover yourspending.

How are payments timed?For full-time students, student loan instalments, themaintenance grant, parent learning allowances andchildcare grants are usually paid on the FIRST day ofeach term. Access to Learning Fund support (whereawarded) is also paid termly. Child tax credits arepaid across the year at a frequency you can select,and the Disabled Students’ Allowance is paid directto the supplier of services and equipment. Universityaccommodation fees are payable in advance at thestart of each term.

What happens if I get into difficulties?If you have concerns about your financial position, oryou find yourself in difficulties, ask for help soonerrather than later. It is much easier to sort out anyfinancial problems before they accumulate. You aremore likely to get a sympathetic reception frombanks and other creditors if you explain the situationas soon as possible.

Should you get into trouble there is a range of adviceand support available. Please visitwww.kent.ac.uk/studying/funding/advice/ or contactthe Student Advice and Information Service:

Canterbury campus: www.kentunion.co.uk/adviceMedway campus: www.umsa.org.uk/advice

University of Kent / Getting Started at Kent12

ARRIVINGAT THEUNIVERSITYOFKENT

Arriving at any other time after thearrivals weekendPlease contact the Estates Department on+44 (0)1227 823609 or parking@kent.ac.uk.

Student parking on campus at allother timesParking is severely restricted at both the Canterburyand Medway campuses at all other times. TheUniversity of Kent promotes itself as a GreenUniversity and encourages everyone to travelsustainably where possible.

Please visit www.kent.ac.uk/estates/transport formore information about the local transport,including discounts available to students for busesand bicycles.

Students residing on the University campus, LibertyQuays or within the exclusion zone are not entitled topark a car on campus. There are specialarrangements for people who require a vehicle foraccessible parking, medical reasons or have anexceptional circumstance. Further information can befound www.kent.ac.uk/estates/transport/parking/

Registered students, residing outside the exclusionzone can apply for a permit to park. Complete theapplication online at www.kent.ac.uk/estates/parkingto apply for a permit. There is a charge for the permit.

Canterbury Exclusion ZoneStudents resident in the following post code areasare unable to apply for a permit: CT1 1; CT1 2; CT13; CT2 7; CT2 8.

Medway Exclusion ZoneStudents resident in the following post code areasare unable to apply for a permit: ME1 1**, ME4 3**,ME4 4**, ME4 5**, ME4 6**, ME7 1**, ME7 2**, ME74** and ME7 5** (including residents of LibertyQuays).

Tonbridge CentreParking at the Avebury Avenue Centre is strictlyrestricted to staff, with clamping being enforced atcertain times. There are detailed maps atwww.kent.ac.uk/maps showing the locations of theAvebury Avenue and K College with town and publiccar parks that can be utilised.

There is ample, free car parking at K College. A mapof the Brook Street campus can be found atwww.kcollege.ac.uk/ to help you navigate your wayaround the site.

Disabled driversAccessible parking bays are available on bothcampuses but you must display the appropriateUniversity of Kent permit as well as your BlueBadge. You can apply onlinewww.kent.ac.uk/estates/transport/parking/

Parking on campus over Arrivalsweekend (17/18 September 2011)Parking will be available over arrivals weekend forparents, carers or friends who may be helping youmove in to your campus accommodation.

Arriving at the Canterbury campusIf arriving by car, please park in the car park closestto your accommodation for unloading. Your carshould then be moved to the visitors’ car park (pleasesee map on page 14) to prevent traffic congestion. Ifyou are not arriving by car, please see page 14 fordetails of getting to the campus by public transport.

Satellite navigation: University Road postcodeCT2 7NP.

Arriving at Liberty Quays (Medway)If you are arriving by car, you are able to park atLiberty Quays for unloading. Parking is controlled bya third party, so please note any stay is strictlylimited to two hours and penalties may apply. Weadvise that you unload and then move your car tothe Historic Dockyard where free parking is offeredto University of Kent visitors. The dockyard isapproximately a 10 minute walk from Liberty Quays.Please see page 16 for directions from LibertyQuays to the Historic Dockyard.

Satellite navigation: The postcode for Liberty Quaysis ME7 1FL. Please note that as Liberty Quays is anew development, this postcode may not be onsatellite navigation systems. The full address is:Liberty Quays, Blake Avenue, Gillingham, Kent, ME71FL. The postcode for visitors parking at the HistoricDockyard is ME4 4TZ.

13www.kent.ac.uk

see map on page 15) to prevent traffic congestion. Ifyou are not arriving by car, please see page 16 fordetails of getting to the campus by public transport.

Satellite navigation: University Road postcodeCT2 7NP.

Once you arrive, please go to the residence whereyou have been allocated a room. This is either theCollege where you will be living (Rutherford, Darwin,Keynes, Eliot/Becket Court or Woolf), Tyler Court orPark Wood Reception. Please go to Darwin CollegeReception for Darwin Houses. You should have yourroom agreement available to show to the receptioniston arrival and you will need to produce somepersonal identification (eg a passport) before you willbe allowed into your accommodation.

Your accommodation/room agreement will givedetails of your room allocation and the dates of thecontract. Please read the document carefully.

Arriving at Liberty Quays (Medway)If you are arriving by car, you are able to park atLiberty Quays for unloading. Parking is controlled bya third party, so please note any stay is strictlylimited to two hours and penalties may apply. Weadvise that you unload and then move your car tothe Historic Dockyard where free parking is offeredto University of Kent visitors. The dockyard isapproximately a 10 minute walk from Liberty Quays.Please see page 16 for directions from LibertyQuays to the Historic Dockyard.

Satellite navigation: The postcode for Liberty Quaysis ME7 1FL. Please note that as Liberty Quays is anew development, this postcode may not be onsatellite navigation systems. The full address is:

Liberty Quays, Blake Avenue, Gillingham, Kent, ME71FL. The postcode for visitors parking at the HistoricDockyard is ME4 4TZ.

Once your accommodation is confirmed, LibertyLiving will supply you with all documentation for youraccommodation. Please see page 24 for LibertyLiving’s contact information. Please remember tobring your accommodation agreement and a form ofpersonal identification (eg a passport), which will berequired before you can collect your keys from thereception at Liberty Quays.

You must ensure that you have completed all aspectsof your online agreement prior to arrival. Failure to dothis will result in you being delayed from accessingyour accommodation.www.libertyliving.co.uk/pdfs/GuideToLiving.pdf

Arriving outside of the specified timesCanterbury campusIf you will be arriving very late at night or in the earlyhours outside of the times listed on the Key Datesleaflet at the back of this booklet (for September2011 arrivals only), you should book a local hotel orguest house accommodation and move in thefollowing day. Guest house or hotel accommodationin Canterbury can be booked via Canterbury TouristInformation Office telephone +44 (0)1227 378100 orwebsite www.canterbury.co.uk

For any unexpected or very late arrivals, the Universitysecurity service, Campus Watch, is available 24hours a day on +44 (0)1227 823300 to assist. You willneed to show your room agreement and somepersonal identification to Campus Watch officersbefore you will be allowed into your accommodation.

Medway campusIf you will be arriving at Liberty Quays outside of thetimes listed on the Key Dates leaflet at the back ofthis booklet (for September 2011 arrivals only), youwill need to obtain overnight accommodation in ahotel or guesthouse. Details are available atwww.visitmedway.org/

Students living off-campusIf you will not be living in University accommodation,you should arrive at the appropriate campus in timeto take part in the Welcome Week activities duringthe week before term starts. If you need furtherinformation or assistance with finding private sectoraccommodation, you can contact the University’sAccommodation Office (+44 (0)1227 766660 oraccomm@kent.ac.uk).

Arriving at other times during the yearIf you are arriving at another time of the year you willbe notified of your arrival date and time.

Students living in Universityaccommodation(Canterbury and Medway campuses)You should plan to arrive the weekend of 17-18September 2011. If you cannot arrive at theUniversity until after this date you must immediatelyinform the Accommodation Office in writing inadvance of your intended arrival date, otherwise itmay result in the withdrawal of the offer of Universityaccommodation.

If you are living on the Canterbury campus, it is notpossible for you to move into your accommodationbefore Saturday 17 September (unless you are on apre-sessional language course) as the campusaccommodation is occupied by summer visitors.

We regret there is no on campus accommodation forfamily and friends. If you require accommodation forfamily and friends during the arrival period, you areadvised to book hotel or guest houseaccommodation well in advance. Information on localguest houses and hotels close to the campus isavailable in the Canterbury Accommodation Guide.

Canterbury Tourist Information OfficeT: +44 (0)1227 378100.E: canterburyinformation@canterbury.gov.ukwww.canterbury.co.uk

Medway Tourist Information Officewww.visitmedway.org

Arriving at the Canterbury campusIf arriving by car, please park in the car park closestto your accommodation for unloading. Your carshould then be moved to the visitors’ car park (please

No vehicularaccess

No vehicularaccess

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14 University of Kent / Getting Started at Kent

HOWTOGET TOTHEUNIVERSITYOFKENT

By car from Canterbury to the campusVia A2 eastbound/London: Rheims Way, LondonRoad, Whitstable Road, University Road

Via A2 westbound/A28: Wincheap, Rheims Way,London Road, Whitstable Road, University Road

Satellite navigation: University Road postcode CT27NP. On arrival, follow signs to your accommodation,and then move your car to the visitors’ car park onGiles Lane after unloading.

Disabled driversFollow the signs to your accommodation. For othercampus locations, you can use the visitors’ car parkor one of the other car parks where there aredisabled bays for blue badge holders.

By coach/busNational Express run a regular service from LondonVictoria coach station to Canterbury bus station.From here, you can catch the UNIBUS to theUniversity campus. You can also get buses to theUniversity using the Canterbury Triangle service,4/4a/4b. Most buses run at 15 minute intervals. Youshould alight at the bus stop nearest to the visitors’car park. www.nationalexpress.co.uk

How to get to the University ofKent: For students travelling withinthe UKCanterbury campusBy rail• London (St Pancras) to Canterbury West:journey time approximately 55 minutes. Trainsdepart on an hourly basis.

• London (Victoria) to Canterbury East: journeytime approximately 85 minutes

• London (Charing Cross or Waterloo East) toCanterbury West: journey time approximately90 minutes.

Passengers who have to cross London from onemain-line terminus to another are advised toallow one hour between their arrival anddeparture times in which to do this.

See www.nationalrail.co.uk for further details.

Travelling from Canterbury East and CanterburyWest stations to the campus• From Canterbury East train station: Turn rightstraight outside the station (do not cross thebridge opposite the station) and follow theroad to the bus stop.

• From Canterbury West train station: Turn rightout of the station entrance and walk alongStation Road West. Turn left into St Dunstan’sStreet and cross to the bus stop on theopposite side ofthe road.

You can catch either the UNIBUS or theCanterbury Triangle service 4,4a and 4b fromboth bus stops.

By carFrom London, the North and East Anglia (viaM25 clockwise): Leave M25 at junction 2signposted A2 Canterbury, continue on A2/M2,leave M2 at junction 7 signposted A2Canterbury. Follow signs to Canterbury.

From the West and South-West (via M25anticlockwise): At M25 junction 5 continue aheadon M26(M20) signposted Maidstone, leave M20at junction 7 signposted A249 Canterbury, joinM2 at junction 5 for Canterbury, leave M2 atjunction 7 signposted A2 Canterbury. Followsigns to Canterbury.

From the South-East:Maidstone and Tonbridge: M20, A249, M2, A2Ashford: A28Folkestone: M20, A28Dover: A2

Canterbury campus

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16 University of Kent / Getting Started at Kent

To get to the Historic Dockyard from Liberty Quays

• Exit Liberty Quays and turn right onto the A289.• Follow the Brown Anchor signs which will take youoff the A289, before the Medway Tunnel.

• At the roundabout (after the slip road from theA289) take the first exit onto Maritime Way.

• At the next roundabout, take 3rd exit onto WesternAvenue (the University campus is the 1st exit).

• Continue up Western Avenue, passing theRamada Encore hotel on your left, and take thefirst exit at the next roundabout. This will lead youinto the large Historic Dockyard car park.

Satellite navigation: The postcode for the HistoricDockyard car park is ME4 4TZ

By bus• London Victoria Coach station: Take a NationalExpress coach to Hempstead Valley shoppingcentre (for Gillingham, Kent). From there, take anArriva bus to Chatham rail station.www.nationalexpress.co.uk

• From Chatham train station: Catch an Arrivabus (service 176) to Pier Road, where LibertyQuays student accommodation is located. Taxisare available from Chatham station; the cost oftravel from the station to Liberty Quays isapproximately £8.50.

Tonbridge CentreThe Centre is located within the Kent Adult EducationService site in Avebury Avenue, closeto Tonbridge railway station and the main bus routes.No parking is available at the centre; as clamping isenforced at certain times please use the numerouspublic car parks nearby.

Please see our website www.kent.ac.uk/mapsfor further information and useful links.

Medway campus and Liberty QuaysBy rail• London (St Pancras) to Ebbsfleet International:journey time approximately 18 minutes

• London (Victoria) to Chatham: journey timeapproximately 50 minutes

• London (Charing Cross) to Chatham: journeytime approximately 75 minutes

• Dover: Direct trains from Dover Priory toChatham every half hour on weekdays(hourly on Sundays). Journey time isapproximately 70 minutes.

• Ramsgate: Direct trains from Ramsgate toChatham every half hour on weekdays(hourly on Sundays). Journey time isapproximately 70 minutes.

You can catch an Arriva bus (service 176) fromChatham train station to Pier Road, whereLiberty Quays student accommodation islocated. For timetable information, seewww.arrivabus.co.uk.

By car• London, the North or West: Take M25, thenA2, leave motorway at A2/M2 Junction 1 forGillingham. Follow the brown anchor signs forthe Historic Dockyard and Chatham Maritimevia the A289 and through the Medway Tunnel.After exiting the Medway tunnel, continueforward along Pier Road. The exit for LibertyQuays is a slip road, located to your left at thefourth set of traffic lights.

• From the East: Take M2; leave the motorwayat Junction 4 for Gillingham. Follow the brownanchor signs for Historic Dockyard andChatham Maritime via the A278, A2 and A289(Pier Road). When you are travelling on PierRoad go straight on at the first roundabout.You will then need to be in the right hand laneto turn right at the traffic lights adjacent to themain entrance for Liberty Quays. You will seeLiberty Quays on your right (large red andgrey building)

Parking is limited and restricted to a two hourstay only. We advise moving your car to theHistoric Dockyard where University of Kentvisitors receive free parking.

Disabled driversThere are allocated parking bays for disableddrivers at Liberty Quays.

Satellite navigation: The postcode for LibertyQuays is ME7 1FL. Please note that as LibertyQuays is a new development, this postcodemay not be on satellite navigation systems. Thefull address is: Liberty Quays, Blake Avenue,Gillingham, Kent ME7 1FL

Medway campus and Liberty Quays

Medway Campus

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HOWTOGET TOTHEUNIVERSITYOFKENTCONT

17www.kent.ac.uk

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CONTINUEDOVERLEAF

How to get to the University of Kent:Students arriving from outside the UKTravel information from Heathrow, Stanstedand Gatwick airportsUniversity of Kent coach transfer to Canterbury fromLondon Heathrow and Gatwick airports.

Representatives from the University of Kent'sInternational and European Offices will be at Heathrowand Gatwick airports on Saturday 17 and Sunday 18September. They will be able to meet internationalstudents arriving at either of these airports throughoutthe day from 05.00 until 16.00 each day.

If you are going to the Canterbury campus fromHeathrow or Gatwick, you can book a coach transferby completing the form atwww.kent.ac.uk/coachbooking

The deadline for booking a place on the coach isThursday 15 September 2011 at 17.00 and the priceis £35 per person. When booking your place on thecoach, you must pay by credit or debit card at thetime of making the booking. Payment can be madeonline at www.kent.ac.uk/coachbooking

Please note that if there are three or more of youtravelling together, it might be cheaper for you tobook a private taxi. Please visitwww.kent.ac.uk/taxibooking

Conditions of booking your coach transferThe conditions of booking the coach transfer fromHeathrow or Gatwick airports to the Canterburycampus are as follows:• There is limited luggage space on the coach.(Students should also remember that airlines oftenmake expensive charges for ‘excess baggage’)

• You should be able to carry your own luggagefrom the arrivals hall to the coach

• The pre-payment of £35 per person by credit cardis non-refundable

• You should look out for the University of Kentrepresentatives on arrival (they will be wearingbrightly coloured T-shirts)

• If you cannot see a representative, you shouldreport to the airport information desk in theterminal where you arrive

• If your flight is delayed, representatives will beaware of the delay. However, if your delay meansthat you arrive after 16.00, you need to contact+44 7500 293810

• If you miss your flight, please inform theInternational Office either by email international-office@kent.ac.uk or +44 1227 827994. Pleaseremember that there is often a time difference!

If you are going to the Medway campus, the transferis by taxi only. Please book your taxi transfer atwww.kent.ac.uk/taxibooking and refer to the taxiinformation on page 21.

Independent travelIf you are arriving at a different time, or would like totravel independently, you can use public transport totravel to the University from Heathrow, Stansted andGatwick airports. Please read on for further details.

RailFrom HeathrowYou can travel from Heathrow to both campuses bytrain. The journey is not direct, and you will need touse the Underground (tube) service in order to crossLondon. Please be aware that there is very limitedluggage space on the underground service.

London is divided into travel zones; Heathrow isin zone 6 and the mainline railway stations are inzone 1. The high speed service from London StPancras offers direct trains into Canterbury West(for Canterbury) and Ebbsfleet International(for Medway). Journey times are approximately55 minutes and 18 minutes respectively.

For more information and timetables:www.southeasternrailway.co.uk/

For the Canterbury campusHeathrow – London St Pancras – Canterbury West• Take the Piccadilly line from Heathrow to KingsCross St Pancras. (approximately 45 minutes).Kings Cross St Pancras leads directly into StPancras International and the route is clearlysignposted throughout the station.

• Follow the signs for Southeastern trains; theservice between London and the county of Kent.From here, you will be able to catch a direct trainto Canterbury West. Trains to Canterbury usuallydepart from platforms 11-13.

Heathrow – London Charing Cross –Canterbury West• Take the Piccadilly line to Piccadilly Circus.Change to the Bakerloo line (brown on the tubemap) and take a train to Charing Cross station.From Charing Cross, catch a direct train toCanterbury West (approximately 90 minutes).

• Please be aware that this service sometimesdivides at Ashford International so you will need tomake sure you are sitting in the correct part of thetrain. Station staff will be able to direct you to thecorrect section of the train.

18 University of Kent / Getting Started at Kent

When booking your flight, please make sure thatyou book to arrive at Heathrow or Gatwickbetween 05.00 and 16.00.

HOWTOGET TOTHEUNIVERSITYOFKENTCONT

On arrival at Canterbury WestTurn right and walk to the end of the road. Cross theroad at the pedestrian crossing and the bus stop ison the left. Catch the UNIBUS* directly to the campus.

Heathrow – London Victoria – Canterbury East• Take the Piccadilly line (dark blue on the tube map)to Earls Court. Change to the District line (green onthe tube map) and take a train to Victoria.

• Once you leave the train at Victoria, the directionsto Victoria station are clearly marked. From Victoriatrain station, you can catch a direct train toCanterbury East (approximately 85 minutes).

• When you arrive at Canterbury East, turn rightstraight outside the station (do not cross thebridge opposite the station) and follow the road tothe bus stop. Catch the distinctive, brightlycoloured UNIBUS service* which will bring youdirectly to the campus.

*Please note that the ‘Canterbury Triangle’ buses(routes 4,4a and 4b) all service the Canterbury campus

For Medway campus and Liberty QuaysHeathrow – London St Pancras – Chatham• Take the Piccadilly line (dark blue on the tubemap) from Heathrow to Kings Cross St Pancras.(approximately 45 minutes).

• Kings Cross St Pancras leads directly into StPancras International and the route is clearlysignposted throughout the station. Follow the signsfor Southeastern trains; the service betweenLondon and the county of Kent.

• You can catch a train directly into Chatham, viaEbbsfleet International. From Chatham train station,catch a bus (service 176) to Pier Road, whereLiberty Quays student accommodation is located.

Heathrow – London Victoria – Chatham• Take the Piccadilly line from Heathrow to EarlsCourt. Change to the District line (green on thetube map) and take a train to Victoria.

• From Victoria train station, you can catch a directtrain to Chatham (approximately 50 minutes). FromChatham train station, catch a bus (service 176) toPier Road, the nearest stop to Liberty Quays.

Heathrow – London Charing Cross – Chatham• Take the Piccadilly line from Heathrow to PiccadillyCircus. Change to the Bakerloo line (brown on thetube map) and take a train to Charing Crossstation. From Charing Cross, you can catch a directtrain to Chatham (approximately 75 minutes),which is the nearest station to the campus.

• From Chatham train station, catch a bus(service 176) to Pier Road, the nearest stop toLiberty Quays.

If you are arriving from StanstedBy trainWe recommend that you take the Stansted Expresstrain from the airport to Liverpool Street undergroundstation. The railway station for Stansted Expresstrains is located directly below the main terminalbuilding. Tickets may be purchased in advanceonline or at the station. Trains depart every 15minutes and the journey to Liverpool Street takesapproximately 45 minutes.

To book tickets online: www.stanstedexpress.com

Once you arrive at Liverpool Street undergroundstation, you need to take the Circle line (yellow on thetube map) to:• Victoria (for trains departing from London Victoriatrain station) or,

• Embankment (for trains departing from LondonCharing Cross train station)

If you are planning to catch the high speed servicefrom London St Pancras, you need to take the Circleline to Moorgate (1 stop), then change to theNorthern line (black on the tube map) and travel toKings Cross St Pancras. Follow the signs to StPancras International; the route is clearly signposted.

If you are arriving from GatwickTake the Gatwick Express train to London Victoriatrain station (the Gatwick Express rail station is linkeddirectly to the South Terminal, and is a few minutesfrom the North Terminal by free transit train). Railinformation and ticket desks are located in thestation and in the arrivals areas of both terminals.Non-stop trains run to and from London Victoriaevery 15 minutes and the journey takes 30 minutes(35 minutes on Sundays).

For information and tickets call:0845 850 1530 (UK)(+44) 208 5282 900 (overseas)

To book tickets online: www.gatwickexpress.comE-mail: customerservices@gatwickexpress.co.uk

If you need to get to London Charing Cross, changeat Victoria and take either the District or Circle line toEmbankment underground station. Charing Cross isa five minute walk from Embankment and is clearlysignposted.

You can get a map of the underground free ofcharge at the information points at Heathrow,Stansted and Gatwick. For the latest train timetablesand fares please check www.nationalrail.co.uk Wealso recommend that you purchase a ‘Plusbus’ ticketat the same time as your train ticket as this willinclude the price of travelling on the UNIBUS. Seewww.plusbus.info for further details.

Visit www.tfl.gov.uk/gettingaround/ for details of theunderground service.

www.kent.ac.uk 19

CONTINUEDOVERLEAF

20 University of Kent / Getting Started at Kent

Eurostar servicesFrom France and Belgium to theCanterbury campusTake the Eurostar to Ashford International.

Approximate journey times:• From Paris: 2 hours• From Brussels: 1 hour 40 minutes• From Lille: 1 hour

There are regular train services from AshfordInternational to Canterbury West train station; thejourney takes approximately 20 minutes.

From France (by rail then road) to theCanterbury campusTake Le Shuttle from Calais to the FolkestoneEurotunnel terminal. From the terminal, follow the roadsigns to Canterbury (M20/A20). Stay on the A20 untilinstructed to join the A260 (signposted Canterbury).Journey time is approximately 40 minutes.

From France and Belgium to Liberty Quays(Medway)Take the Eurostar to Ebbsfleet International.

Approximate journey times:• From Paris: 2 hours• From Brussels: 1 hour 40 minutes• From Lille: 1 hour

Take the train from Ebbsfleet International toChatham train station (the journey takesapproximately 20 minutes) then an Arriva bus(service 176) to Pier Road, the nearest stop toLiberty Quays.

For more information:www.nationalrail.co.uk (train timetables)www.arrivabus.co.uk (bus timetables)

From France (by rail then road) to Liberty Quays(Medway)• Take Le Shuttle from Calais to the FolkestoneEurotunnel terminal.

• From the terminal, follow the road signs to London(M20/A20).

• At Maidstone, take the A229 to Chatham andfollow the brown anchor signs for HistoricDockyard and Chatham Maritime via the A278, A2and A289 (Pier Road).

• When you are travelling on Pier Road, go straighton at the roundabout. You will then need to be inthe right hand lane to turn right at the traffic lightsadjacent to the main entrance for Liberty Quays.You will see Liberty Quays on your right (large redand grey building).

For more information on timetables and fares, go towww.eurostar.com or for Eurotunnel information,www.eurotunnel.com

National Express Coach ServiceFrom Heathrow• On arrival at Heathrow, follow the signs for theCentral Bus Station, located between Terminals 1and 3. The terminals are a few minutes walk awayfrom the Central Bus Station via undergroundwalkways.

• There is a travel centre at the bus station whereyou can purchase tickets for National Expresscoaches. The bus station is open 24 hours a dayand the travel centre opens from 06.00 until 22.30.Baggage trolleys are available and there is a lift tothe underground level.

If you are arriving at Terminal 5, you will find aNational Express ticket office in the internationalarrivals area. A free transfer between terminals isavailable using the Heathrow Express, HeathrowConnect trains or one of the free bus services.

For the latest timetable and prices checkwww.nationalexpress.com/airport/. If you have acredit card you can buy tickets online (e-tickets). Dobe aware that when you book an e-ticket, you usuallyhave to select a specific coach departure time. Yourticket may become invalid if your flight is delayedand you miss your scheduled departure time.

HOWTOGET TOTHEUNIVERSITYOFKENTCONT

21www.kent.ac.uk

If your flight is delayed and you do miss your coach,make your way to the travel centre in the bus stationwhere you may be able to amend your ticket for thenext available departure (there is a £5.00 minimumcharge for this service). In some cases it may notbe possible to amend your ticket, and you will needto purchase a new one. We therefore recommendthat you buy your coach ticket when you arrive atthe airport.

From StanstedThe bus and coach station is located opposite themain terminal entrance. Tickets may be purchasedfrom the ticket desk in arrivals (open 06.00 – 01.00),in the coach station (open 24 hours a day, 7 daysa week) or on board the coach. Coaches departfrom Stansted to Victoria coach station up to every10 minutes and the journey takes approximately90 minutes.

From GatwickNational Express ticket desks are located in both theNorth and South terminals. Journey time to Victoriacoach station is approximately 80 minutes.

For passengers with restricted mobilityMany coaches are not wheelchair accessible, butmost will carry wheelchairs for passengers who canboard the vehicle unaided. Please call the AirportTravel Line on +44 (0) 870 574 7777 and chooseoption 4 for further information.

Canterbury campusA coach service runs from Heathrow, Stansted andGatwick airports to the Canterbury campus fromVictoria Coach Station. Please visitwww.nationalexpress.com for timetable information.

We recommend that you catch the UNIBUS fromCanterbury bus station to the University. The UNIBUSstops at various locations on the Canterbury campus.You can also use the ‘Canterbury Triangle’ (routes 4,4a, 4b) to get to the Canterbury campus.

Medway campus and Liberty QuaysRegular coaches run from Heathrow, Stansted andGatwick to Victoria coach station:

AirportDeparture times to Victoria coach station

HeathrowFrom 05.20 until 21.40

StanstedFrom 00.01 until 23.45

Gatwick (south terminal)From 05.15 until 21.45

Gatwick (north terminal)From 06.10 until 20.40

From Victoria coach station, you should take acoach to Gillingham (Hempstead Valley ShoppingCentre), then an Arriva bus (services 113, 116 or132) from Hempstead Valley Shopping Centre toChatham Bus Station.

On arrival at Chatham bus station, take another bus(service 176) to Pier Road, where Liberty Quaysstudent accommodation is located. For timetableinformation, see www.arrivabus.co.uk or call theTravel Line on +44 (0) 871 200 22 33.

Taxi transfer to Canterbury/Medway from LondonGatwick and London Heathrow airports

If you are going to the University from Heathrow orGatwick and you are travelling on your own, it may becheaper for you to book a taxi transfer. Please visitwww.kent.ac.uk/taxibooking to book this service.

Conditions of booking your taxi transferThe conditions of booking the taxi transfer fromHeathrow or Gatwick airports to the Canterbury orLiberty Quays accommodation at Medway are asfollows:• You are responsible for payment in sterling to thetaxi driver

• Cancellation requires 24 hours notice. Pleasetelephone the mobile phone number given in youremail confirmation or the International Office+ 44 (0)1227 827994. Please remember there maybe a time difference.

• If you cannot locate the taxi service at the airport,please contact the mobile phone number given inyour email confirmation

• The University accepts no liability to pay the taxifare if you fail to meet the booking. You will beliable to pay the taxi fare if you do not turn up orfail to turn up for the booking on time for anyreason, and you agree to indemnify the Universityof Kent against any costs incurred or claims madeby the taxi company.

We suggest that you do NOT use the licensed blacktaxis that wait outside each airport terminal. They arepriced using the taxi meter and are usually veryexpensive. Visit www.taxinumber.com to find detailsof taxi companies located in Canterbury, Chatham,Rochester and Gillingham.

CONTACTS

For a full listing of all academic schools and departments within theUniversity please see www.kent.ac.uk/departments/

Disability and Dyslexia Support ServiceKeynes College, University of KentCanterbury, Kent CT2 7NPT: +44 (0)1227 823158F: +44 (0) 1227 824450E: accessibility@kent.ac.ukwww.kent.ac.uk/ddss

Equality and Diversity OfficeRegistry, University of Kent, CanterburyKent CT2 7NZT: +44 (0)1227 827825E: equalityanddiversity@kent.ac.uk

Estates DepartmentUniversity of Kent, Canterbury, Kent CT2 7NNT: +44 (0)1227 823209 (helpdesk open 08.00-16.30)F: +44 (0)1227 761404E: estates@kent.ac.uk

For parking enquiries:T: +44 (0)1227 823609 / 824530E: parking@kent.ac.uk

European OfficeThe Registry, University of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 824921F: +44 (0) 1227 827115E: european@kent.ac.uk

Faculty of SciencesMarlowe Building, University of KentCanterbury, Kent CT2 7NRT: +44 (0)1227 764000 (switchboard)www.kent.ac.uk/stms

Financial Aid OfficeThe Registry, Room G43, University of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 823488/824876/823851E: FinancialAid@kent.ac.ukwww.kent.ac.uk/finance-student

Graduate SchoolCornwallis South EastUniversity of KentCanterbury, Kent CT2 7NFT: +44 (0)1227 827838 (all enquiries)www.kent.ac.uk/graduateschool/

Canterbury campusAccommodation OfficeKent Hospitality, Tanglewood, Giles LaneUniversity of KentCanterbury, Kent CT2 7LXT: +44 (0)1227 766660 (Direct line)F: +44 (0)1227 823965E: hospitality-enquiry@kent.ac.uk

BanksBanking Hall, University of KentCanterbury, Kent CT2 7NQT: 0845 755 5555 (Barclays Bank)T: 0845 303 7001 (NatWest Bank)

Campus Watch (Security)Campus Watch security staff are on duty 24 hoursper day, 365 days per year and can always becontacted on extension 3300.T: Control room: +44 (0)1227 823300T: Supervisor: +44 (0)1227 823060T: Emergencies: +44 (0)1227 823333T: Security Manager: +44 (0)1227 823829

Prefix extension numbers by 01227 82 if calling froma mobile phone or off-campus.

Police Community Support OfficerJodie Bryan, the local PCSO, is based at CanterburyPolice Station in Old Dover Road.T: +44 (0)1227 868253M: 07772 226194

Careers Advisory ServiceUniversity of Kent, CanterburyKent CT2 7NDT: +44 (0)1227 764000 ext 3299E: careerhelp@kent.ac.uk

Centre for English and World LanguagesKeynes College, Room C2.7, University of KentCanterbury, Kent CT2 7NPT: +44 (0)1227 824401T: +44 (0)1227 827554

ChaplaincyKeynes College, University of KentCanterbury, Kent CT2 7NPDean of ChaplainsRutherford College S3N1 (office)T: +44 (0)1227 827491E: chaplaincy@kent.ac.uk

College MastersMaster of Darwin CollegeNancy GaffieldT: +44 (0)1227 827650E: N.Gaffield@kent.ac.uk

Master of Eliot CollegeDr Michael HughesT: +44 (0)1227 823320E: M.J.Hughes@kent.ac.uk

Master of Keynes CollegeDr Anthony WardT: +44 (0)1227 827453E: A.H.Ward@kent.ac.uk

Master of Rutherford CollegeDr Rachel Forrester-JonesT: +44 (0)1227 823470E: R.V.E.Forrester-Jones@kent.ac.uk

Master of Woolf CollegeNancy GaffieldT: +44 (0)1227 824950E: N.Gaffield@kent.ac.uk

Counselling ServiceRoom IG2, Keynes CollegeUniversity of Kent, Canterbury, Kent CT2 7NPT: +44 (0)1227 823206 or+44 (0)1227 764000 ext 3206E: counselling@kent.ac.ukwww.kent.ac.uk/counselling

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www.kent.ac.uk 23

Kent SportSports CentreUniversity of KentCanterbury, Kent CT2 7NLT: +44 (0)1227 827430T: +44 (0)1227 823623E: sportsenquiries@kent.ac.ukwww.kent.ac.uk/sportswww.facebook.com/UniKentSport

KentOne Student CardKentOne deskThe RegistryUniversity of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 823979 or 827434E: T.S.Warren@kent.ac.uk

Kent UnionStudents’ UnionMandela BuildingUniversity of KentCanterbury, Kent CT2 7NWT: +44 (0)1227 824200 (Main Reception)www.kentunion.co.uk

Making Music at KentEliot College, University of KentCanterbury, Kent CT2 7NST: +44 (0)1227 827335www.kent.ac.uk/music

Medical CentreGiles Lane, Canterbury, Kent CT2 7PBT: +44 (0)1227 823583 (direct line and emergencycalls after hours)E: mcentre@nhs.netwww.kent.ac.uk/medical

Oaks Day NurseryFor information and application forms contact:Christine ComperNursery ManagerThe Oaks, Giles LaneCanterbury Kent CT2 7LXT: +44 (0)1227 827676 (direct line)

Recruitment and Admissions OfficeThe RegistryUniversity of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 827272 or 0800 975 3777E: information@kent.ac.uk

Safety, Health and Environment UnitKeynes College, University of KentCanterbury, Kent CT2 7NPT: +44 (0)1227 823980 (main enquiries)www.kent.ac.uk/safety

Student Advice CentreStudents’ UnionMandela BuildingUniversity of Kent, CanterburyKent CT2 7NWT: +44 (0)1227 824824 (appointments only)T: +44 (0)1227 827724 (advice line only)F: +44 (0)1227 824247E: advice@kent.ac.uk

Student EnterpriseKent Innovation and EnterpriseUniversity of KentRothford, Giles LaneCanterbury, Kent CT2 7LRT: +44 (0)1227 827376 (general enquiries)E: enterprise@kent.ac.ukwww.kent.ac.uk/enterprise/

Student Learning Advisory ServiceUELT Building, University of KentCanterbury, Kent CT2 7NQT: +44 (0)1227 824016E: learning@kent.ac.ukwww.kent.ac.uk/uelt

Student Records and ExaminationsThe RegistryUniversity of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 823485F: +44 (0)1227 827101E: sturec@kent.ac.ukE: GettingStarted@kent.ac.ukwww.kent.ac.uk/registry/student-records/

Undergraduate Offices(Humanities & Social Sciences)The Registry, University of KentE: ss_ugo@kent.ac.uk or hum_ugo@kent.ac.uk

Gulbenkian Theatre, Cinema and Café BarUniversity of KentCanterbury, Kent CT2 7NBT: +44 (0)1227 769075 (box office)E: boxoffice@kent.ac.uk (box office)E: cinema@kent.ac.uk (cinema)E: gulbar@kent.ac.uk (café bar)www.gulbenkiantheatre.co.uk

Income OfficeThe Registry, University of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 824242E: incomeoffice@kent.ac.ukwww.kent.ac.uk/finance/offices/income.html

IT ServicesTempleman Library, University of KentCanterbury, Kent CT2 7NUT: +44 (0)1227 824999 (IT and Library support desk)E: helpdesk@kent.ac.ukwww.kent.ac.uk/itservices

International Foundation ProgrammeCornwallis West, University of KentCanterbury, Kent CT2 7NFT: +44 (0)1227 827648E: j.m.scott@kent.ac.uk

LibraryTempleman Library, University of KentCanterbury, Kent CT2 7NUT: +44(0)1227 823570 (general queries)E: library-enquiry@kent.ac.uk

International OfficeRegistry, University of KentCanterbury, Kent CT2 7NZT: +44 (0)1227 824904F: +44 (0)1227 823247E: International-office@kent.ac.ukwww.kent.ac.uk/international

Kent Business SchoolUniversity of KentCanterbury, Kent CT2 7PET: +44 (0)1227 827726 (Reception)F: +44 (0)1227 761187www.kent.ac.uk/KBS

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Medway campusAccommodation OfficeKent Hospitality, Tanglewood, Giles LaneUniversity of KentCanterbury, Kent CT2 7LRT: +44 (0)1227 766660 (Direct line)E: hospitality-enquiry@kent.ac.ukwww.kent.ac.uk/hospitality

Busy Bees NurseryBrunellChatham MaritimeChatham, Kent ME4 4AFT: +44 (0)1634 890250www.busybeeschildcare.co.uk/nursery/chatham

Careers Advisory ServiceRoom G0-11Gillingham BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGContact: Jenny WaltersT: +44 (0)1634 888876E: J.Walters@kent.ac.uk

Chaplaincy ServiceRoom G1-12Gillingham BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGContact: Revd Alan LeGrysT: +44 (0)1634 888959E: A.Legrys@kent.ac.uk

Counselling ServiceStudent Services, Ground FloorGillingham BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGE: medwaycounselling@kent.ac.uk

College Master(responsible for student welfare)Jane GlewMedway BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 888807E: J.P.Glew@kent.ac.uk

Disability and Dyslexia Support ServiceStudent Services (ground floor)Gillingham BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGContact: Graham GorvettT: +44 (0)1634 888804E: medwaystudentservices@kent.ac.uk

FinanceMedway FinanceMedway Student AdministrationMedway BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 888913E: ukmfinance@kent.ac.uk

Information ServicesDrill Hall Library, Universities at MedwayNorth Road, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 883878

International Students’ AdviserPilkington BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 888899 (Jill Plows or Paul West)E: Jill@umsa.org.ukE: Paul@umsa.org.uk

To make an appointment, please call+44 (0)1634 888989 or email Carline Pidduck atcarline@umsa.org.uk

Liberty QuaysBlake AvenueGillingham, Kent ME7 1FLT: +44 (0)1634 853285E: libertyquays-medway@libertyliving.co.uk

Liberty LivingLevel 3230 St Mary AxeLondon EC3A 8BFT: +44 (0)20 7398 7430F: +44 (0)20 7398 7431E: enquiries@libertyliving.co.ukwww.libertyliving.co.uk

LibraryDrill Hall Library, North RoadChatham MaritimeKent ME4 4TBT: +44 (0)1634 883878 (reception)http://campus.medway.ac.uk/library

Medway Student AdministrationGillingham BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 88881 (general enquiries)

Medway Maritime HospitalWindmill RoadGillinghamKent ME7 5NYT: +44 (0)1634 830000

Student Advice CentreUMSA Advice CentreRoom PK-004Pilkington BuildingUniversity of Kent, Chatham MaritimeKent ME4 4AGT: +44 (0)1634 888989E: advice@umsa.org.uk

Student Learning Advisory ServiceRoom G0-06Gillingham BuildingChatham MaritimeKent ME4 4AGT: +44 (0)1634 888884F: +44 (0)208 3319837E: learningmedway@kent.ac.ukwww.kent.ac.uk/uelt/learning

The Primary Care Advisory TeamMedway Teaching Primary Care TrustWindmill RoadGillinghamKent ME7 5NYT: +44 (0)1634 382748

Please contact Student Services if you needfurther assistance.

Universities at Medway Students’ Association(UMSA)Pilkington BuildingNorth Road, Chatham MaritimeKent ME4 4JBT: +44 (0)1634 888989E: info@umsa.org.ukwww.umsa.org.uk

Tonbridge CentreFirst Floor, Block AAvebury Avenue, TonbridgeKent TN9 1TGT: +44 (0)1732 352316E: tonbridgeadmin@kent.ac.uk

Tonbridge LibraryFirst Floor, Block AAvebury Avenue, TonbridgeKent TN9 1TGT: +44 (0)1732 368449E: ton-library@kent.ac.uk

For all other queries: Please contact theindividual departments via the switchboardon +44 (0)1227 764000.

The information given in this booklet is correct at the time ofgoing to press. The University reserves the right to modify orcancel any statement in it and accepts no responsibility forthe consequences of any such changes.

CONTACTSCONT

University of Kent / Getting Started at Kent

The UK’s European university

GETTINGSTARTEDATKENTHelpful hints to start your studies

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University of Kent, The Registry, Canterbury, Kent CT2 7NZT: +44 (0)1227 764000 E: information@kent.ac.uk www.kent.ac.uk