Getting Started Guide: Notifications - Businesses and Institutions

CashPro® Online Getting Started Guide

Notifications

CashPro® Online Getting Started Guide 2

Table of Contents

Introduction..................................................................................................4

Accessing the Notifications Setup Wizard......................................................4

Setting Up ACH Batch Alerts.........................................................................5

Setting Up ACH End of Day Alerts.................................................................6

Setting Up ACH Positive Pay Exception Alerts..............................................7

Setting Up ACH Positive Pay Pending Approval Alerts..................................8

Setting Up Check Positive Pay Exceptions Alerts..........................................9

Setting Up Check Positive Pay Issue File Alerts..........................................10

Setting Up Check Positive Pay Outstanding Issue Alerts.............................11

Setting Up Investments Alerts.....................................................................12

Setting Up Payments Confirms/Rejects Alerts.............................................13

Setting Up Payments Pending Approval Alerts............................................14

Setting Up Payments Templates Alerts .......................................................15

Setting Up Global Clearing Confirmations Alerts..........................................16

Setting Up Reporting - Previous Day Alerts.................................................17

Setting Up Reporting - Current Day Alerts...................................................19

Setting Up Wires Pending Approval Alerts...................................................21


Table of Contents

Setting Up Incoming Wire/High Value Payment Confirmation Alerts.............21

Setting Up Outgoing Wire Confirmations/Rejections Alerts..........................22

Setting Up End of Day Wire/High Value Payment Summary Alerts .............24

Setting Up End of Day Wire Advice Details Alerts........................................24

Setting Up Contact Points and Delivery Options..........................................25

Related Topics.............................................................................................27

Technical Support........................................................................................28


Technical Support

Go to CashPro Online > Support >

Help > Contact Us.

Return to Table of Contents

Notifications

Setup Wizard Guide

Introduction

CashPro Notifications enables you to receive treasury management information conveniently through email, voice mail, fax, or text message. This service allows you to receive the alerts of important updates on treasury management accounts when you are away from the office.

This guide provides the information needed to use the Notification Setup Wizard to set up alerts, define contact points, and select delivery options for each alert within the Notifications service.

The CashPro® Online services display in the following order:

▪ Automated Clearing House (ACH)

▪ Automated Clearing House (ACH) Positive Pay

▪ Check Positive Pay

▪ Investments

▪ Payments

▪ Reporting

▪ Wires

Note: You will see alert setup screens only for entitled services.

Accessing the Notifications Setup Wizard

1. Go to CashPro Online.

2. Click Notifications > Settings. The Notifications Setup Wizard displays.

3. Go to the appropriate section in this guide for the service for which you would like to set up notifications.

This completes the procedure.



Setting Up ACH Batch Alerts

To set up ACH Batch alerts, complete the following:

1. Enter the alert Name.

Notes:

▪ The name should be unique to the report content.

▪ The Existing Alerts box lists active ACH alerts.

2. Select the desired company in the Inactive ACH Companies list box, and move the company to the Active ACH Companies column.

3. Select the desired payment type in the Inactive Payment Types list box, and move the payment type to the Active Payment Types column.

Notes:

▪ To move one selection, click the single right arrow button.

▪ To move more than one selection, press the Ctrl key while making the desired selections, and click the single right arrow button.

▪ To move all selections, click the double right arrow button.

4. Select the check box of each alert you wish to receive. The following alerts display:

▪ ACH Batch Entered

▪ ACH Batch Released

▪ ACH Batch Submitted

▪ ACH Batch Confirmed

5. Set up the desired selections within Limit the Number of Alerts Sent.

6. Click Save. The alerts display in the list of existing alerts.

7. Complete one of the following:To... Then...Set up additional ACH Batch Alerts

Repeat steps 1 – 6.

Set up ACH End of Day Alerts

a. Click Next. The ACH End of Day Alerts screen displays.

b. Go to step 1 of Setting Up ACH End of Day Alerts.




Setting Up ACH End of Day Alerts

To set up ACH End of Day alerts, complete the following:


Notes:


▪ The Existing Alerts box lists active ACH alerts.

2. Select the desired company in the Inactive ACH Companies list box, and move the company to the Active ACH Companies column.

3. Select the desired payment type in the Inactive Payment Types list box, and move the payment type to the Active Payment Types column.

Notes:

▪ To move one selection, click the single right arrow button.

▪ To move more than one selection, press the Ctrl key while making the desired selections, and click the single right arrow button.

▪ To move all selections, click the double right arrow button.

4. Select the check box of each alert you wish to receive. The following alerts display:

▪ End of Day Transaction Summary

▪ Expired ACH Transactions

▪ Pending ACH Transactions

5. Set up the desired selections within Limit the Number of Alerts Sent.


7. Complete one of the following:To... Then...Set up additional ACH End of Day Alerts


Proceed to the next alert setup screen

a. Click Next.

b. Go to the appropriate section in this guide for the service for which you would like to set up notifications.

Note: If ACH Notifications is your only entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up ACH Positive Pay Exception Alerts

To set up ACH Positive Pay Exceptions alerts, complete the following:


Notes:


▪ The Existing Alerts box lists active Positive Pay Exception alerts.

2. Select the desired account(s) in the Inactive Accounts list box, and move to the Active Accounts column.

Notes:

▪ To move one account, click the single right arrow.

▪ To move more than one account, press the Ctrl key while selecting the desired accounts and click the single right arrow button.

▪ To move all accounts, click the double right arrow button.


4. Complete one of the following:To... Then...Set up the same alert type for ACH Positive Pay Exceptions



a. Click Next.

b. Go to the appropriate section in this guide for the service for which you would like to set up notifications.

Note: If ACH Positive Pay is your only entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up ACH Positive Pay Pending Approval Alerts

To set up ACH Positive Pay Pending Approval alerts, complete the following:

Note: The accounts are derived from your ACH Positive Pay service.


Notes:


▪ The Existing Alerts box lists active ACH Positive Pay alerts.


Notes:




3. Select the desired alert type:For... Then...Transactions Pending Approval

a. Select the Alert on Transactions Pending Approval check box.

b. Go to step 4.Authorizations Pending Approval

a. Select the Alert on Authorizations Pending Approval check box.

b. Go to step 4.

4. Click Save. The alert displays in the list of Existing Alerts.

5. Complete one of the following:To... Then...Set up the same alert type for ACH Positive Pay Pending Approval



a. Click Next.

b. Go to the appropriate section within this guide for the service for which you would like to set up notifications.

Note: If ACH Positive Pay is your only entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Check Positive Pay Exceptions Alerts

To set up Check Positive Pay Exceptions alerts, complete the following:

Note: The accounts are derived from your Check Positive Pay service.


Notes:


▪ The Existing Alerts box lists active Check Positive Pay alerts.


Notes:




3. Select the desired alert type.For... Then...Exceptions/No Exceptions

a. Select Alert on Exceptions/No Exceptions when report is available.

Notes:

▪ If there are exception items, the alert is delivered.

▪ This alert displays summary information for the accounts with exceptions and notes the accounts with no exceptions.

▪ For accounts with exceptions, the masked account number, the number of exceptions, and the total dollar amount of the exceptions displays.

b. Go to step 4.Pending Exceptions 1 Hour Prior to Deadline

a. Select Alert on pending Exceptions 1 hour prior to deadline.

b. Go to step 4.

4. Click Save. The alerts displays in the list of Existing Alerts.

5. Click Next.




Setting Up Check Positive Pay Issue File Alerts

To set up Check Positive Pay Issue File alerts, complete the following:



Notes:




Notes:




3. Select the desired alert type:For... Then...Issue Files Posted a. Select Alert on files posted.

b. Go to step 4.

Issue Files Received via Data Transmission

a. Select Alert on files received.

b. Go to step 4.

Issue Files Not Received a. Select Alert on files not received within.

b. Select the time for the alert from the drop-down menu.

c. Select the weekday for the alert from the drop-down menu.

d. Go to step 4.


5. Click Next.




Setting Up Check Positive Pay Outstanding Issue Alerts

To set up Check Positive Pay Outstanding Issue alerts, complete the following:



Notes:



2. Select the desired account(s) in the Inactive Accounts list column, and move to the Active Accounts column.

Notes:





4. Complete one of the following:To... Then...Set up the same alert type for Check Positive Pay Outstanding Issues



a. Click Next.


Note: If Check Positive Pay is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Investments Alerts

The Investments alerts display in the following order:

▪ Account Restrictions Status Change

▪ Orders Entered

To set up Investments alerts, complete the following:

1. Select the desired alert type: For... Then...Account Restrictions Status Change

a. Select the Alert on account restrictions check box.

b. Go to step 2.Orders Entered a. Select the Alert on all orders placed greater than or equal to

check box.

b. Enter the dollar amount for the alert threshold.

c. Go to step 2.

2. Click Save.

3. Click Next.

Note: If Investments is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Payments Confirms/Rejects Alerts

To set up Payments Confirms/Rejects alerts, complete the following:

Note: The accounts are derived from your Global Payments service.


Notes:


▪ The Existing Alerts box lists active Payments Confirms/Rejects alerts.


Notes:




3. Select the desired alert type:For... Then...Payment confirmed by Bank of America Merrill Lynch

a. Select the Alert on confirmations greater than or equal to check box.

b. Enter the threshold dollar amount.

c. Go to step 4.Rejected by approver a. Select the Rejected by Approver check box.

b. Go to step 4.Rejected by bank a. Select the Rejected by Bank check box.

b. Go to step 4.


5. Complete one of the following:To... Then...Set up the same alert type for Payments



a. Click Next.


Note: If Setting Up Payments Confirms/Rejects Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Payments Pending Approval Alerts

To set up Payments Pending Approval alerts, complete the following:

Notes:

▪ These alerts are only sent to designated approvers of wires.

▪ The accounts are derived from your Global Payments service.


Notes:


▪ The Existing Alerts box lists active Payments Pending Approval alerts.


Notes:




3. Select the desired alert type:For... Then...Payments Pending Approval at Initiation

a. Select the Alert on Payments Pending Approval check box.

b. Go to step 4.Payments Pending Approval Deadline

a. Select the Alert on Payments Pending Approval 30 minutes prior to deadline check box.

b. Go to step 4.





a. Click Next.


Note: If Setting Up Payments Pending Approval Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Payments Templates Alerts

To set up Payments Templates alerts, complete the following:

Note: The accounts are derived from your Global Payments service.


Notes:


▪ The Existing Alerts box lists active Payment Templates alerts.


Notes:




3. Select the desired alert type:For... Then...Template Pending Approval a. Select the Template Pending Approval check box.

b. Go to step 4.Template Rejected by Approver a. Select the Template Rejected by Approver check box.

b. Go to step 4.





a. Click Next.


Note: If Payment Templates is your last entitlement, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Global Clearing Confirmations Alerts

To set up Global Clearing Confirmations alerts, complete the following:

Notes:

▪ This alert is available only to clients with accounts domiciled in India banks.

▪ The accounts are derived from the Information Reporting service.


Notes:


▪ The Existing Alerts box lists active Global Clearing Confirmation alerts.


Notes:




3. Enter the threshold amount in Alert on confirmations that are equal to or greater than.


5. Complete one of the following:To... Then...Set up another Global Confirmation alert



a. Click Next.


Note: If Setting Up Global Clearing Confirmations Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Reporting - Previous Day Alerts

To set up Reporting - Previous Day alerts, complete the following:

Note: The accounts are derived from your Information Reporting - Previous Day and Information Reporting - Current Day services.


Notes:


▪ The Existing Alerts box lists active Reporting alerts.


Notes:




3. Complete one of the following:For... Then...Transaction Type a. Select Transaction Type.

b. Select a transaction type from the drop-down menu.

c. Select the desired options within the Additional Criteria section.

d. Go to step 5.BAI Code or Name a. Select BAI Code or Name.

Note: The alert will be generated only if the user is currently subscribed to receive that BAI code in the Information Reporting service.

b. Enter the BAI Code or Name.

Note: As you enter a code or name, a prompt displays code/name combinations that match the entered pattern. Select a combination, if desired.

c. Go to step 4.



4. Select the following additional criteria for a Detail Transaction Type or BAI Code option, as desired:For... Then...Customer Reference a. Select the Customer Reference check box.

b. Select a threshold option from the drop-down menu.

c. Enter the threshold amount(s).

d. Go to step 5.

Bank Reference a. Select the Bank Reference check box.

b. Select an option from the drop-down menu.

c. Enter a partial or full bank reference number, depending on the option selected in step b.

d. Go to step 5.

Description Keyword a. Select the Description Keyword check box.

b. Enter the verbiage desired to narrow your criteria to a specific keyword (vendor name, for example).

c. Go to step 5.

5. Select the Individual alerts for each transaction check box, if desired.

Note: If you leave the box unchecked, multiple transactions will display in an individual alert based on Information Reporting processing. Up to 10 transactions may display per account.

6. Select a threshold option from the Amount drop-down menu.

7. Enter the dollar amount(s) in the text box(es).


9. Complete one of the following:To... Then...Set up another previous day alert


Set up a different alert type for Reporting

a. Click Next.


a. Click Next.


Note: If Setting Up Reporting Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Reporting - Current Day Alerts

To set up Reporting - Current Day alerts, complete the following:

Note: The accounts are derived from your Information Reporting - Previous Day and Information Reporting - Current Day services.


Notes:


▪ The Existing Alerts box lists active Reporting alerts.


Notes:




3. Complete one of the following:For... Then...Transaction Type a. Select Transaction Type.

b. Select a transaction type from the drop-down menu.

c. Select the desired options within the Additional Criteria section.

d. Go to step 5.BAI Code or Name a. Select BAI Code or Name.

Note: The alert will be generated only if the user is currently subscribed to receive that BAI code in the Information Reporting service.

b. Enter the BAI Code or Name.

Note: As you enter a code or name, a prompt displays code/name combinations that match the entered pattern. Select a combination, if desired.

c. Go to step 4.



4. Select the following additional criteria for a Detail Transaction Type or BAI Code option, as desired:For... Then...Customer Reference a. Select the Customer Reference check box.

b. Select a threshold option from the drop-down menu.

c. Enter the threshold amount(s).

d. Go to step 5.

Bank Reference a. Select the Bank Reference check box.

b. Select an option from the drop-down menu.

c. Enter a partial or full bank reference number, depending on the option selected in step b.

d. Go to step 5.

Description Keyword a. Select the Description Keyword check box.

b. Enter the verbiage desired to narrow your criteria to a specific keyword (vendor name, for example).

c. Go to step 5.

5. Select the Individual alerts for each transaction check box, if desired.

Note: If you leave the box unchecked, multiple transactions will display in an individual alert based on Information Reporting processing. Up to 10 transactions may display per account.

6. Select a threshold option from the Amount drop-down menu.

7. Enter the dollar amount(s) in the text box(es).


9. Complete one of the following:To... Then...Set up another previous day alert


Set up a different alert type for Reporting

Click Next.


a. Click Next.


Note: If Setting Up Reporting Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up Wires Pending Approval Alerts

To set up Wires Pending Approval alerts, complete the following:

Note: The accounts are derived from your Electronic Transfers service.


Notes:


▪ The Existing Alerts box lists active Wires Pending Approval alerts.


Notes:





4. Complete one of the following:To... Then...Set up another alert for Wires Repeat steps 1 – 3.Proceed to the next alert setup screen

a. Click Next.


Note: If Setting Up Wires Pending Approval Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.


Setting Up Incoming Wire/High Value Payment Confirmation Alerts

To set up an Incoming Wire/High Value Payment Confirmation alerts, complete the following:

Note: The accounts are derived from your Information Reporting and Notification Administration services.


Notes:


▪ The Existing Alerts box lists active Incoming Wire/High Value Payment Confirmation alerts.

2. Select the desired account(s) from the Inactive Accounts column, and move to the Active Accounts column.



Notes:


▪ To move more than one account, press the Ctrl key while selecting the accounts and click the single right arrow.

▪ To move all accounts, click the double right arrow.

3. Select one of these alert types:To... Then...Receive alerts on all confirmations

a. Click Alert on all confirmations.

b. Go to step 4.Receive alerts on preset dollar limits

a. Click Alert on confirmations that are.

b. Select a parameter from the drop-down menu.

c. Enter the dollar amount or range in the text field(s).

d. Go to step 4.


5. Complete one of the following:To... Then...Set up the same alert type for Wires



a. Click Next.


Note: If Setting Up Incoming Wire/High Value Payment Confirmation Alerts is your last entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.


Setting Up Outgoing Wire Confirmations/Rejections Alerts

To set up Outgoing Wire Confirmations/Rejections alerts, complete the following:

Note: The accounts are derived from your Electronic Transfers service.


Notes:


▪ The Existing Alerts box lists active Outgoing Wire Confirmations/Rejections alerts.

2. Select the desired account(s) for Outgoing Wire Confirmations in the Inactive Accounts column, and move to the Active Accounts column.



Notes:




3. Select one of the following alert types:To... Then...Receive alerts on all confirmations

a. Click Alert on all confirmations.

b. Go to step 4.Receive alerts on confirmations based on preset dollar limits

a. Click Alert on confirmations that are.

b. Select a parameter from the drop-down menu.

c. Enter the dollar amount or range in the text field(s).

d. Go to step 4.

4. Select the desired accounts for Outgoing Wire Rejections in the Inactive Accounts column, and move to the Active Accounts column.

Notes:


▪ To move more than one account, press the Ctrl key while selecting the accounts and click the single right arrow.

▪ To move all accounts, click the double right arrow.


6. Complete one of the following:To... Then...Set up another alert type for Outgoing Wires



a. Click Next.


Note: If Setting Up Outgoing Wire Confirmations/Rejections is your last entitled service, the next screen to displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.




Setting Up End of Day Wire/High Value Payment Summary Alerts

To set up End of Day Wire/High Value Payment Summary alerts, complete the following:

Note: The accounts are derived from your Information Reporting and Notification Administration services.


Notes:


▪ The Existing Alerts box lists active End of Day Wire Advice Summary alerts.


Notes:




3. Click the desired Summary alert.





a. Click Next.


Note: If Setting Up End of Day Wire/High Value Payment Summary Alerts is your last entitled service, the next screen to display is how to set up contact points. Go to Setting Up Contact Points and Delivery Options.


Setting Up End of Day Wire Advice Details Alerts

To set up End of Day Wire Advice Details alerts, complete the following:

Note: The accounts are derived from the Information Reporting and Notification Administration services.


Notes:


▪ The Existing Alerts box lists active End of Day Wire Advice Details alerts.




Notes:




3. Click the desired Detail alert.




Proceed to set up Contact Points

a. Click Next.

b. Go to Setting Up Contact Points and Delivery Options.


Setting Up Contact Points and Delivery Options

To set up Contact Points and Delivery Options, complete the following:

1. Select the desired time zone from the Time Zone drop-down menu.

2. Complete the following, as desired:To... Then...Set up a Work Phone, Mobile Phone, or Fax contact point

a. Select the country code from the drop-down menu.

b. Enter the phone number in the text fields.

Note: For numbers outside of the U.S., enter numbers without special characters.

c. Go to step 3.Set up a Work Email contact point

a. Enter the email address.

b. Select HTML, if desired.

c. Go to step 3.



2. Complete the following, as desired:To...

(Continued)

Then...

Set up a Text Message a. Select the desired country code from the drop-down menu.

b. Complete one of the following:

▪ If you selected U.S./Caribbean – 1 in step a, proceed to step c.

▪ If you selected a different country code in step a, enter the mobile number.

c. Click Click Here to Setup.

d. Select Text Device Email Address.

e. Enter the Email Address.

f. Click Save.

g. Go to step 3.Set up a Text Device contact point where the email address is unknown

a. Click Click Here to Setup.

b. Select Text Device Address Finder.

c. Select a carrier from the Carrier drop-down menu.

d. Select a plan from the Plan drop-down menu.

e. Click Next.

f. Complete one of the following:

▪ Select Phone Number, and enter the Phone Number.

▪ Select Pin Number, and enter the Pin Number.

g. Click Save.

h. Go step 3.

3. Do you wish to block alerts during specified time frames for phone or fax contact points?If... Then...Yes a. Select the No calls from check box for each desired contact point to block alerts during

the specified time frames.

b. Select the desired quiet time frames for each desired contact point from the drop-down menus.

c. Go to step 4.No Go to step 4.



4. Do you wish to test your contact points?If... Then...Yes, test some

a. Click the Test link next to the contact points to be tested.

b. Go to step 5.Yes, test all a. Select the Send a test message to all contact points check box.

b. Go to step 5.No Go to step 5.

5. Click Next. The Alert Delivery Options screen displays.

6. Complete one of the following:To... Then...Deliver all alerts to the same contact point

a. Click the desired contact point within All Alerts.

b. Click Save.

Deliver alerts to different contact points

a. Select the desired contact point for each alert.

b. Click Save.


Related Topics

The following are additional Notifications topics that can be accessed within CashPro University:

▪ Adding and Editing Contact Points

▪ Adding New Alerts

▪ Deleting or Deactivating an Alert

▪ Editing Alert Rules

▪ Editing Delivery Options



“Bank of America Merrill Lynch” is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are

performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed

globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch

Professional Clearing Corp., all of which are registered broker dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Investment products offered by Investment

Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed. ©2013 Bank of America Corporation.

Ouvidoria Bank of America Merrill Lynch1| DDG: 0800 886 2000 | e-mail: [email protected]

1Bank of America Merrill Lynch Banco Múltiplo S.A. e Merrill Lynch S.A. Corretora de Títulos e Valores Mobiliários

Technical Support

For regional technical support, refer to the table below.

Note: The contact information is current as of December 2012. For a more recent listing, go to CashPro Online > Support > Help > click Contact Us.

Region LocationTelephone

NumberHours Email Address

Asia Bangalore (9180) 6600 6255 Monday to Friday

9:00 a.m. - 6:00 p.m.

(Local time)

[email protected]

Beijing (8610) 5960 5666

Guangzhou (8620) 8116 2226

Hong Kong (852) 2597 3700

India (9122) 6632 3060

Indonesia (62) 0 21 515 8200

Malaysia (60) 3 2034 3969

Mumbai (9122) 6632 3777

New Delhi (9111) 6616 2888

Philippines (63) 2 815 5588

Seoul (65) 6239 3300

Shanghai (8621) 6160 8777

Singapore (65) 6239 3300

Taiwan (8862) 2728 9863

Thailand (66) 2305 2990

Australia Main (61) 2 9931 4333 Monday to Friday

9:00 a.m. - 6:00 p.m.

(Local time)

[email protected]

EMEA Main +44 (0) 20 8313 2154 Monday to Friday

8:00 a.m. - 6:00 p.m.

(UK local time)

[email protected]

Latin America Main (469) 330 1160 Monday to Friday

9:00 a.m. - 6:00 p.m.

Eastern Time

[email protected]

Brazil (55) 11 2188 4587 Monday to Friday

9:00 a.m. - 6:00 p.m.

(San Paulo local

time)

Mexico (52) 55 5230 6310 Monday to Friday

9:00 a.m. - 6:00 p.m.

Central Time

United States

& Canada

Main (888) 589 3473 Monday to Friday

7:00 a.m. - 9:00 p.m.

Eastern Time

[email protected]

Documents

Getting Started Guide: Notifications - Businesses and Institutions