Getting started with online systems

Department for Education Innovation 1 | P a g e University of Pretoria January 2016

Student orientation 2016

Getting started with the UP Portal,

student email, and clickUP

IMPORTANT: COMPLETE THE TICK LIST

BEFORE 20 FEBRUARY 2016


Very Important

We request that you work through this document to familiarise yourself with the

virtual systems that UP will use in the communication for the BEdHons

programme. It is important that you sort out problems that might arise before the

orientation session on 20 February 2016. There will not be time during the

session to fix the problems and it will prevent you from participating fully in the

orientation session.

Use Table 1 on pp. 3 & 4 to guide you to the correct support.

Use the tick list below to ensure you pay attention to everything BEFORE 20

February 2015.

Done? Topic Page

TECHNICAL REQUIREMENTS I am registered for SMP780, OR AQA 780, OR CIE 780, OR WEM 781, OR LSG

780, OR CDV780 at least I installed Google Chrome or Mozilla Firefox browser on my

computer 5

I installed Adobe Reader on my computer/tablet/smartphone 5 I know how to put on the Wi‐Fi on my computer My laptop is charged for the orientation session

COMPULSARY PREPARATORY ACTIVITIES I read the Introduction 3 I can log into UP Portal 5 I accessed my student email account 10 I logged into clickUP 16

If you completed all the activities above, you are ready for the orientation.

OPTIONAL activities to make your own life more pleasant: I forwarded my student email to my personal email 13 I set up my Blackboard Profile 22 I personalised my clickUP homepage 25 I installed Blackboard Student app OR Blackboard Mobile Learn

app on my mobile device 18


Introduction Welcome

Welcome to the University of Pretoria (UP). In this document, we will explain the following:

What online systems you will use as a student and how to access them

How to access your student email account

How to forward you student emails to your personal account

This document contains explanations on how the UP online environment works. Keep it in a safe place.

You might need to look at it again later!

Online systems and support

At UP the following online systems are used:

System URL (website link) What is it used for? Where do I get help?

UP Portal

www.up.ac.za

Administration, for example: access to email, finances, course registration, parking application (postgraduate students only), final results.

Student admin

Tel: (012) 420 3080

Tel: (012) 420 5679

Student Gmail

https://upnet.up.ac.za/gmail

Each student receives a free student email address where you will receive all email communication from the university with administrative information, assignments that are due, notifications of changed dates or venues, etc. You may set your emails to be automatically forwarded to your personal email address.

Hatfield: [email protected] Tel: (012) 420 3837

clickUP https://clickup.up.ac.za/

Accessing your online classroom for each module that you are registered for. Depending on what your lecturers use clickUP for, you can find your class notes, study guides and progress marks here.

Hatfield: [email protected] Tel: (012) 420 3837


System URL (website link) What is it used for? Where do I get help?

Turnitin In clickUP modules

where this assignment tool is used.

Grading assignments electronically and to check assignments for plagiarism.

http://eduvation.up.ac.za/help/

Click on the Turnitin action tab, or search for Turnitin in the search bar.

Library www.library.up.ac.za

Accessing journal articles and renewing your books on loan online. Also, searching the catalogue and requesting books and articles from other libraries. Login to these use these databases.

Library counters, or:

Groenkloof: 012 420 5536

Wi‐Fi http://www.up.ac.za/up‐

wireless‐network

FREE wireless Internet access on campus in and around certain buildings.

[email protected]

Table 1: UP online systems

On the UP website, visit the Student Center web page to learn where to find food outlets, bank tellers

and more on campus: http://www.up.ac.za/en/student‐life/article/259296/student‐centre.

To connect to the Wi‐Fi on campus, follow these steps:

1. Open the Wi‐Fi settings on your device.

2. Select TUKS from the Wi‐Fi networks.

3. Log in using your UP Portal username and password.

Please note that you must be registered (with registrations fees paid as applicable) to get full access to

these systems. During your first year’s registration at UP you receive a:

Student number – starting with a lower‐case u, followed by 8 digits (for example, u12345678).

This number also appears on your student card

Student email address (administered through GMail). Your default UP email will look like this:

[email protected] (for example, [email protected])

Clever tip: Knowing your student number off by heart makes administrative processes easier – you

will be required to write this number on numerous forms and tests. It can also make it easier to

remember your student email address.

Always keep your student card on you when you visit the campus, especially when writing exams.

Without it, you may be refused entrance. You will use your student card to swipe in at turnstile

gates on campus, access some of the buildings (IT labs, library), get student discounts (at

participating retailers off campus) and use it to check out books from the library.


1. The UP Portal To access the UP portal and clickUP you need:

1. Access to the Internet (there is free access on campus in the computer labs and library).

2. An Internet Browser: e.g. Firefox or Chrome (latest versions). Do NOT use Internet

Explorer.

To install Firefox, visit https://www.mozilla.org/en‐US/firefox/new/

To install Chrome, visit https://www.google.co.za/chrome/

3. You will also need A PDF reader to read many of the documents provided. Install one from

https://get.adobe.com/reader/

Login to UP Portal To log onto the UP Portal

1. Open your browser (Firefox or Chrome)

2. In the address bar, type the URL for the University of Pretoria’s home page: www.up.ac.za.

Figure 1: The UP website Home Page


3. Click on MyTUKS Login (at the top of the page)

Figure 2: MyTUKS Login

4. Log into the UP Student Portal using your username (e.g. u12345678) (This is a lower case “u”

followed by YOUR student nr). This is the same username and password that you will use for

clickUP, your student email account, and Wi‐Fi on campus.

For security reasons, your password will expire every 60 days (2 months). You must change your

password every two months. If your mobile device is usually connected to the Wi‐Fi on campus,

remember to type in the new password once you have changed it.

1. Navigate to the device’s Wi‐Fi settings.

2. Tap to select the connection that you usually use.

3. Select Forget.

4. Reconnect using your UP Portal username and password.

Note: You use the same password for the UP Portal, clickUP and for connecting your own devices to

the Wi‐Fi on campus. When you change your password on the UP Portal, it is automatically changed

for clickUP. However, you must log in again manually on your mobile device whenever you have

changed your password.

Figure 3: UP Portal login page


Remember that the system is case sensitive. You must make sure that you use upper and lower case

correctly when typing in your username and password. For example, U12345678 will not work.

5. If you are logging in for the first time, click on the New users link. The system will take you through the steps for creating security questions and to set up your password. Read the steps and information (on passwords and browsers) carefully. REMEMBER THE PASSWORD you provide. You will use it often.

Once your security questions and password are set up, you can log in. The Student Portal will display.

The page is roughly divided into 3 columns. Each column consists of a couple of portlets. Most of these

portlets can be moved around to customise the screen according to your needs.

If you are not successful in setting up your own password to log in to the UP portal and clickUP –

consult the IT Helpdesk (see page 3) before the clickUP orientation session.

Figure 4: Student Portal

On this student portal page you have access to information, such as student email, study financing, your

clickUP modules, etc. Notice that there is a quick view area where you can see if you have any unread

emails. Let us look at the most important portlets.

This is the clickUP portlet:

Figure 5: clickUP portlet

Click on the clickUP home page link to access clickUP (your online classrooms).

Note: When you click on this link, the clickUP Home Page will open. You may not have links to all

the modules you registered for in clickUP – because lecturers might make those links available

later / or may decide not to open a link in clickUP. Ask lecturers whether there will be a module

in clickUP and if they opened it – if you still do not see the link, consult the clickUP Help desk

(page 3).


Another important section is the UP Gmail portlets.

Figure 6: UP Gmail and Timetables portlets

Click on the TUKS Gmail link to access your student email from the Portal. Notice that the portlets also

indicate how many unread emails you have.

The Student Centre link will take you to your online administration and academic pages.

Figure 7: Student Centre portlets

Here you will find your academic record, final marks for modules ‐ amongst other things.

1. Click on the Student Centre link. The Student Centre page will display.

2. In the Academic Information section, you can click on Print/View Academic Record to view

your final marks at the end of a semester/year.

Figure 8: Viewing your academic results


3. In the Personal & Contact Information section at the bottom of the page, click on Addresses.

Figure 9: Personal & Contact Information

4. Open the tabs one‐by‐one and make sure that your contact information is correct on each of

them. Most important is the email address tab, since this is where you will see where your

student emails are sent to.

Figure 10: Email addresses tab

If any information is incorrect you must go to the Student Administration office to change it.

Once you start studying at postgraduate level, you can add more addresses here to receive your

communications at more than one address.

Above the portlets, on the left‐hand side of the page, you will see the following icons in the action bar:

Figure 11: Icons in the action bar

The following icons are the ones that you might use the most:

1. Calendar

2. E‐payments

3. Library (access the library page from the UP Portal)

4. Parking (postgraduate students apply for parking discs here to park on campus from 14:00)

5. UP email (this is where you can access your student email account from the UP Portal)

1 2 3 4 5


2. Email

Student email account Accessing your student email account

When you register at UP, you receive a free student email address where you will receive all email

communication from the university. It is important to read these emails, because your lecturers might

want to remind you of assignments that are due, or notify you of changed exam dates, etc. It is

important to read your students emails daily. If you know that you will forget to read your student

emails, you can set your emails to be automatically forwarded to your personal email address (p. 13).

You MUST do this yourself.

You can access your email directly through Google Gmail (https://mail.google.com/), or through the UP

Portal. There are 2 links on the UP Portal that will take you to the Gmail login page. The following table

explains the steps for accessing your student email account:

Steps Option 1 Option 2 Option 3

1 Go to Gmail at www.gmail.com

Go to the UP website: www.up.ac.za

Go to the UP website: www.up.ac.za

2 Log into your student email account

Click on MyTUKS Login Click on MyTUKS Login

3 ‐ Click on Student Email Log in with your UP Portal

username and password

4 ‐ Log into your student email account

Click on the email icon in the action bar

5 ‐ ‐ Log into your student email account

Table 2: Options for accessing your student email account

If you have a smartphone, you can set up your email app to receive your student emails on your phone.


Note: Always un‐tick the Remember my Password checkbox. Otherwise the computer saves

your login details, making it easy for other people to hack your account. The same goes for your

personal email accounts, and when working on other computers off campus.

PLEASE NOTE: Whenever your UP Portal password changes, the password also changes for

clickUP, your student email account and your Wi‐Fi access.

Keep your password safe!

Some students forget to log into their student email account to see if they have received any

communication from their lecturers or Student Administration. This can result in problems, because

they might miss out on important announcements on tests and practical sessions.

This is why you get to choose if you want to set up email forwarding. This means that you can set your

student email settings to send all incoming emails to another email address. A copy of the email is kept

in your student email account, so you can always access it later. Follow the diagram to help you decide if

you want to set up email forwarding:

Figure 12: Choosing which email account to use

Do you have your

own personal email

account?

Yes No

Access your UP

student email

account regularly

Do you want to

receive your student

emails and personal

emails in separate

email accounts?

Start here

Yes No

Will you remember

to access your

student email

account regularly?

Yes No Access your UP

student email

account regularly

If you find yourself

forgetting to check

your student email

account, complete the

Email Forwarding

activity

Complete the

Email Forwarding

activity


1

Email forwarding Automatically forwarding your student emails to your personal email

address

Do you want to receive all your student emails at your personal email address? If so, follow these

instructions:

1. Log into your student email account (p. 11). Un‐tick the Remember my Password.

(If you already have an account in Gmail, click on the “Add account” button to display the

screen below.)

Figure 13: Student Gmail account login

2. In the top right‐hand corner, click on the Settings drop‐down menu:

Figure 14: Settings

2


3. Click on the Forwarding and POP/MAP tab.

4. Click on the Add a forwarding address.

Figure 15: Email forwarding settings

5. A pop‐up block will appear, asking you to enter the forwarding address. Type the email

address where you want your emails to be sent to.

6. Click on Next.

7. Click on Proceed.

8. A message will display, informing you that a confirmation code has been sent. (This

confirmation code was sent to the forwarding address you provided.) Click on OK.

Figure 16: Add a forwarding address message

9. Log into the email account that you have chosen as a forwarding address.

10. Open the email containing the confirmation code.

11. Click on the link provided, or if it does not work, copy the Confirmation code from email.

12. The link will take you back to your student email account. Alternatively, paste the

Confirmation code in the field provided and click on Verify:

2 1


Figure 17: Paste and verify the Confirmation code

13. A confirmation message will appear. Click on Confirm.

14. Go to the student Gmail account again (to the Settings page and the Forwarding tab)

15. Select Forward a copy of incoming mail to and keep Gmail’s copy in the Inbox. This way,

you can view your emails in your student email account, as well as your private account.

16. Check the rest of the settings to make sure they are correct and then click on Save Changes.

Figure 18: Save your changes

[email protected]

2


3 . clickUP

Introducing clickUP Log in and navigate in clickUP

clickUP is the online classroom for each module that you are registered for. Depending on what your

lecturers use clickUP for, you can find your class notes, study guides, various activities and progress

marks here.

Log into clickUP

There are three ways to navigate to clickUP:

Directly through the clickUP URL (https://clickup.up.ac.za)

Through the UP Portal

Through the Blackboard mobile app

Let us look at both methods.

Method 1:

1. Go directly to https://clickup.up.ac.za/

Figure 19: clickUP login page

2. Log in using your UP Portal username and password.


Method 2:

1. Go to the UP Home Page.

2. Click on MyTUKS Login.

Figure 20: MyTUKS Login

3. Login using your Portal username and password.

Figure 21: Login page

4. Click on the clickUP home page link.

Figure 22: clickUP home page link

The clickUP Home Page will display. The top of the page contains different tabs. Notice the clickUP

Help tab. You can click on it to navigate to the Help page.


Figure 23: clickUP Help tab

Method 3: Blackboard mobile app

You can also access clickUP from most mobile devices (tablets, smartphones etc.):

1. Go to the App Store, or Play Store.

Note: You can download the app from Blackberry App World, but some features on the app

glitch occasionally. You might also experience problems when accessing clickUP through the

Opera Mini browser.

2. Search for Blackboard Mobile Learn.

3. Install the app.

4. Search for your school: clickUP or University of Pretoria.

5. Login using your Portal username and password.

Let us look at the Courses section and the Global Navigation.

Courses – your Modules

There are also three main columns that take up most of the space on the page. The column in the

middle shows the modules that you are registered for.

Note: You may not have links to all the modules you registered for in clickUP – because

lectureres might make those links avialable later / or may decide not to open a link in

clickUP. Ask lecturers whether there will be a module in clickUP and if they opened it – if you

still do not see the link, consult the clickUP Help desk (page 3).

1. To access the online classroom for a module, click on the link for that module.


Figure 24: Click on a module link to access it

Here is an example of a clickUP module:

Figure 25: Example clickUP module

Each clickUP module might look different, depending on how your lecturer has set it up. Let us look

at some of the features:


Figure 26: Features in a typical clickUP module

Let us look at what each of these features are used for:

Home icon: Click on the icon to navigate back to the landing page. The landing page is the first page

you will see when accessing the module.

Refresh button: Click on this button to refresh the screen.

Menu: This is the navigation menu which you will use to access the different content areas in the

module. The items in the menu are hyperlinked, so you can click on them to navigate through the

module.

Content area: In this space, you will find all the files, folders, information and quizzes that are posted

in the module.

Logout button: Remember to log out by clicking on this button when you are done. If you do not

logout, anyone can access your account.

Global Navigation

1. Click on the Global Navigation drop‐down menu in the top right‐hand corner of the page,

next to your name.

Figure 27: Global Navigation drop‐down menu

The drop‐down menu will open. It contains the following:

Home icon

Refresh button

Menu

Content areas

Logout button


Log out of your account

Notifications

Profile – set up your profile here

Overview – an overview of activities that took place in clickUP

Posts – keep track of recent posts in communication tools

Updates – indicates how many updates were made within your modules

Grades – indicates your marks

Calendar – indicates dates that has been captured for submission of assignments, class etc.

People – view other students’ profiles and follow people

Messages – send messages to other students

Spaces – create learning groups or search for other groups

Settings

UP Home Page

clickUP Helpsite


Optional Setting up your clickUP (Blackboard) profile

Resources:

Watch this video for more information about your Blackboard Profile ‐

https://www.youtube.com/watch?v=qMEwrLskxaI

Read the guidelines about the Social Tools (also on the next page) ‐

https://clickup.up.ac.za/bbcswebdav/xid‐2344180_1

Your clickUP profile is your profile for your online classrooms. You can also connect with other

people and share information – somewhat similarly to Facebook and LinkedIn.

Your clickUP profile photo

Be careful when choosing a photo for your clickUP profile, because this photo will appear

EVERYWHERE in clickUP next to your name. Here are some tips:

Use a photo of yourself – not your pet, or a random object. This might be your first

professional profile picture.

Do not use a photo with you holding alcohol, or any incriminating substances.

Do not use a photo that has someone else in it – otherwise people might not know which

one is you.

Choose a photo which you can use to start building a professional network – you never know

if the person sitting next to you in class will one day help you find your dream job!

1. On the Global Navigation tab, click on the drop‐down menu.

2. Click on the photo icon.

3. Your profile will open.

4. Click on Edit My Blackboard Profile below your name.

The page is devided into three main sections. On the left, you will see a black pane. In the middle

is the section where you can type information about yourself. In the right‐hand section you can

change your privacy options (see next section).

5. In the middle section, click on the Change Picture button.

6. Click on Use custom avatar image.

7. Select the picture from your saved files.


8. Crop the picture if you need to.

9. Click on Save.

Privacy options

You can set your clickUP profile privacy to:

All Blackboard Users (visible to all people around the world that also use Blackboard for

their online learning environment)

My Insitution (only visible to people within UP ‐ recommended)

Private

Hidden

Figure 28: Privacy Options



Optional Personalise clickUP Home

You can personalise your clickUP Home Page. The following table explains a few features that you

can change on your clickUP Home Page:

What you can change How to change it

Colour scheme

Click on the clickUP Home Tab.

Click on the Notifications Dashboard or My clickUP tab (you can apply these settings to both pages)

Click on the Personalise Page button

Select the link below the theme of your choice

Click the Submit button

The new colour scheme displays on the Notifications Dashboard page

Add more modules (items that include content, links or tools, for example Needs Attention) to your My clickUP or Notifications Dashboard pages.

Select the Add Module link at the top

Browse or search for the particular module you want to add

Click on Add below the particular tool or link you wish to add

Click on OK

NOTE: This is NOT adding a module that you enrol for in your studies, e.g. NMQ 745. To enrol for your UP Modules, you have to go to the STUDENT CENTER/Student Admin offices. These modules are pieces of programming that adds functionality to your page.

Change the order in which modules display on the Notification Dashboard

Hover the mouse over the Module you want to move

Drag and drop the Module to the position where you want it

Remove a module from the Notifications Dashboard

Hover the mouse over the block that you wish to remove

Click on the X that appears at the top right of the Module to remove it

Click the OK button

Table 3: Personalising your clickUP Home Page

Documents

Getting started with online systems