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This presentation was developed for the Gettysburg Portal Conference, 2009 to demonstrate white paper research findings.
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Assessing Portals: Notes from the Field
Gavin FosterKathleen Long
Tim ArcherSusan Miltenberger
Cathy Snoddy
Gettysburg Portal Conference 2009
Survey Results edit x
Changes Due to Portal
Hidden Costs edit x
Technology
Policy
Pros
Cons
While the technology itself may be secure…
Without adequate policy around information management decisions…
•role-based access controls•auditing capability•ability to mask sensitive information
•leakage to other systems with less sophisticated access controls via interfaces•leakage to desktops via exporting tools
Introduction edit x
Assessment Measurement ROI Cost Savings
Stories edit x
11111
Data sharing and business rules synched.
Portals and the cloud.
What is the timeline of the value of cradle-to-grave data?
Method and Conclusion edit x
Assessing Portals
Value Claim - Portal as law and order vs web as wild west:Frontiers seem to me to be inherently messy places—untidy andeven unsafe places that attract adventurers and miscreants andawait some measure of guidance, if not law and order. The portal,in this context, is more than a gateway. It is perhaps a unifyingprinciple that may enable organizations—including colleges anduniversities—to leverage their investments in enterprise systems,in data warehouses, in reengineered institutional processes, and instaff talent.
Web Portals and Higher Education: Technologies to Make IT Personal Richard N. Katz and Associates
Gettysburg Portal Conference 2009
Or, another way to look at it…
Portals The Web
KathyGavinTimSusan
Assessing Portals: IntroductionIntroduction edit x
Assessment Measurement ROI Cost Savings
Gettysburg Portal Conference 2009
circa: 1970’s; Anne Arundel Community College – photo by Rob Hendry
Arena Registration
Assessing Portals – Introduction
Gettysburg Portal Conference 2009
Introduction edit x Assessment Measurement ROI Cost Savings
Data source: AACC Information Services Department
Anne Arundel Community College Web Registration
Gettysburg Portal Conference 2009
Introduction edit x Assessment Measurement ROI Cost Savings
Assessing Portals: Introduction
Survey Results• Portal cost and impact on business processes• 42 Institutions – USA, England, and Australia
Narratives/Case Studies• Gettysburg College• Anne Arundel Community College• University of St. Francis• Huntington Junior College• Maryland Institute, College of Art
Gettysburg Portal Conference 2009
Introduction edit x Assessment Measurement ROI Cost Savings
Assessing Portals: Introduction
Data Points Necessary for ROI or VOI Assessment• Baseline service: cost per service, value of service
• New service: cost per service, value of service • An accounting of other changes that would impact the service’s cost and value during the implementation and business process change (typically several years)
Gettysburg Portal Conference 2009
Introduction
Assessment Measurement ROI Cost Savings
Assessing Portals: Introduction
Politics of Portal Implementations• Technology Evangelists
• Success = Department Partnerships
• Staff Retention and Budgets
Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
Partnerships and Institutional Change: Huntington Junior College • Accessing accurate budget numbers
• Institutional change
• Need for portal advocates
Stories
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Gettysburg Portal Conference 2009
Assessing Portals: Survey Results
Portal Utilization in Support of Business Processes:
Survey Results
Changes Due to Portal
• Admissions• Communications• Financial Services• Technology Services• College Life• Registrar, Faculty• Academic Administration• Alumni
Gettysburg Portal Conference 2009
Assessing Portals: Survey Results
Changes After Portal Implementations
Survey Results
Changes Due to Portal
Figure 1.
Gettysburg Portal Conference 2009
Assessing Portals: Survey Results
Changes After Portal Implementations
Survey Results
Changes Due to Portal
Figure 2.
Gettysburg Portal Conference 2009
Assessing Portals: Survey Results
Changes After Portal Implementations
Survey Results
Changes Due to Portal
Figure 3.
Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
Digital Self Service vs the Need for Human Intervention: Maryland Institute, College of Art• Delivery of web services via centralized location
• Portal re-introduced to community as a tool for doing business with the college
• Usage of data and metrics for planning
Stories
11111
Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
ROI of Self-Service: University of St. Francis• Step 1: Share Data
• Step 2: Allow Self-service Payment
• Step 3: Allow Automatic Payments
• Step 4: Electronic check-in Process
Stories
11111
Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
In-House Development and ROI of Data Mining: University of St. Francis• Development of online application in-house (initial cost savings: $24,000 per year)
• Change in data collection process
• IT Usage of data and trend analysis
Stories
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Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
In-House Development and ROI of Electronic Messaging: University of St. Francis• Loan disbursements messages to 2,500 undergraduates
• Savings of $6,250 in postage, printing and envelopes and 250 person/hours per year
• ROI achieved in under a year
Stories
11111
Gettysburg Portal Conference 2009
Assessing Portals: Case Studies
Business Process Re-engineering andthe Value of Real Time Data: Gettysburg College• Streamlining of onboarding process to reduce duplication of efforts
• With support of the Portal, matriculation packet replaced with a single letter
• One set of authentication materials
• Real-time melt data
Stories
11111
Gettysburg Portal Conference 2009
Assessing Portals: Hidden Costs – Governance and Security
Collection, Aggregation and Distributionof Personal Data• Institutional Policy Development
• Data Breaches
• Privacy Impact Assessments
Hidden Costs
Technology
Policy
Pros
Cons
While the technology itself may be secure…
Without adequate policy around information management decisions…
•role-based access controls•auditing capability•ability to mask sensitive information
•leakage to other systems with less sophisticated access controls via interfaces•leakage to desktops via exporting tools
Gettysburg Portal Conference 2009
Assessing Portals: Hidden Costs – Governance and Security
Role of Portals in Privacy and Security• Pros• Role-based access controls• Auditing capability• Ability to mask sensitive information
Hidden Costs
Technology
Policy
Pros
Cons
While the technology itself may be secure…
Without adequate policy around information management decisions…
•role-based access controls•auditing capability•ability to mask sensitive information
•leakage to other systems with less sophisticated access controls via interfaces•leakage to desktops via exporting tools
• Cons• Leakage to other systems with less sophisticated
access controls via interfaces• Leakage to desktops via exporting tools
Gettysburg Portal Conference 2009
Assessing Portals: Hidden Costs – Governance and Security
Portal Strategy• Developing a vision for technology usage
• IT Governance – out of the silo
• Portals and the cloud?
Hidden Costs
Technology
Policy
Pros
Cons
While the technology itself may be secure…
Without adequate policy around information management decisions…
•role-based access controls•auditing capability•ability to mask sensitive information
•leakage to other systems with less sophisticated access controls via interfaces•leakage to desktops via exporting tools
Gettysburg Portal Conference 2009
Assessing Portals: Conclusion
Portals: Significant Value to Higher Education• Partnering and data sharing
• Impact on Course Management Systems
• Contribution to time and resources freed up into higher value services
• Add value; add cost to education
Data sharing and business rules synched.
Portals and the cloud.
What is the timeline of the value of cradle-to-grave data?
Method and Conclusion
Assessing Portals – Further Thoughts
Gettysburg Portal Conference 2009
Assessing Portals
Gettysburg Portal Conference 2009
Questions?