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Glencoe Managing Life Skills Chapter 4 Communication Skills
Chapter 4 Communication Skills
1
Section 4.1
Communication with Others
Section 4.2
Other Forms of Communication
Chapter 4
Chapter Communication Skills4
Glencoe Managing Life Skills Chapter 4 Communication Skills
Chapter 4 Communication Skills
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Communication combines verbal and nonverbal messages that convey your thoughts and feelings. Good communication is clear and free of mixed messages.
Section 4.1 Communicating with Others
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Content Vocabulary
Academic Vocabulary
communicationverbal communicationnonverbal communicationbody languageeye contact“I” messagetone
mixed messageassertiveaggressivepassiveactive listeningfeedbackinterject
barrierhinder
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Chapter 4 Communication Skills
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The Communication Process
• Using good communication skills can help you avoid misunderstandings.
• Verbal communication and nonverbal communication may send messages that conflict.
communication
The process of sending and receiving messages between people
verbal communication
Sending messages with words.
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The Communication Process
• Nonverbal communication is sending messages without words.
• Communication barriers include misunderstandings, poor listening skills, and language and culture.
nonverbal communication
Communication without words through the use of facial expressions and gestures.
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The Communication Process
• Some ways communication challenges are met are through Braille, sign language, and technology.
What are some other communication challenges that you face every day?
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The Messages You Send
• Effective communication can be learned, practiced, and improved.
• Body language is a person’s posture, facial expressions, gestures, and way of moving.
body language
A person’s posture, facial expressions, gestures, and way of moving.
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The Messages You Send
• Eye contact is direct visual contact with another.• “I” messages are statements that allow you to say
how you feel and think.
eye contact
Direct visual contact with another person’s eyes.
“I” messages
A statement that allows you to say how you feel and what you think, rather than criticizing someone else.
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The Messages You Send
• Tone is the way a person says something.• A mixed message occurs when your words and
body language do not communicate the same thing.
tone
The way a message would sound if it were read aloud.
mixed message
When your words and body language do not communicate the same thing.
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The Messages You Send
• Knowing the right time and place to communicate can improve communication.
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The Messages You Send
• It is most effective way to communicate your ideas and feelings is to be assertive, rather than forcing your point, or allowing others to force theirs.
assertive
Expressing your ideas and opinions firmly and with confidence.
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The Messages You Receive
• Accurately interpreting the messages you receive is as important as the way you send them.
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The Messages You Receive
• Criticism is spoken or written opinions that point out someone’s shortcomings.
• Ignore criticism that is inaccurate or hurtful; focus on what is helpful.
What are the differences between hurtful criticism and constructive criticism?
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The Messages You Receive
• Active listening is concentrating on what is being said to understand and remember the message.
• Feedback occurs when a listener lets a speaker know he or she is trying to understand
active listening Concentrating on what is said so you understand and remember it.
feedback Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.
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The Messages You Receive
• Do not interject; that is, insert something into a discussion.
• Instead of interjecting, express your interest, and restate the message in your own words.
interject Insert a comment or gesture into a discussion.
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• Special skills are required to avoid confusion and unclear messages when you are not able to communicate face to face.
Section 4.2 Other Forms of Communication
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Content Vocabulary Academic Vocabulary
text messageclarification
fosterconvey
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Phone Calls and Text Messages
• A text message is a message sent in text form, which appears on a cell phone screen or other electronic device.
text message
A short, typed message sent between cellular telephones.
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Phone Calls and Text Messages
• Use active listening and provide feedback when communicating by texting or phone because you are not face to face with the sender.
• Other tips include: find a good time and place, do not disturb others, and leave clear messages.
How can you ensure you are not disturbing others with your cell phone conversations?
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Communicating in Writing
• E-mail is a large part of written communication today.
• Good writing and reading skills are important in these forms of communication.
• When writing, organize your thoughts, use the right tone, keep it simple, and make all your points.
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Communication in Relationships
• Good relationships depend on good communication.
• Many arguments can be avoided if you ask for clarification, which makes things clearer.
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Communication in Relationships
• Communicating effectively increases understanding wherever you work, live, or play.
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Chapter Summary Section 4.1
• Communication involves sending and receiving verbal and nonverbal messages.
• Verbal messages use words, while nonverbal messages are sent without the use of words.
• “I” messages help you communicate how you feel and what you think without hurting the feelings of other people.
Communicating with Others
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Chapter Summary Section 4.1
• Body language, eye contact, and personal appearance all contribute to the messages you send.
Communicating with Others
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Chapter Summary Section 4.2
• When you are not communicating face-to-face, you cannot depend on body language and facial expressions, so you must really focus on being clear.
Other Forms of Communication
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Chapter Summary Section 4.2
• Telephone etiquette involves choosing an appropriate time and place to call or text and avoiding distractions.
• When communicating in writing, you need to consider to whom you are writing, the purpose of your message, and the subject of your message.
Other Forms of Communication
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ReviewReview
Start
Do you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions.
The slides in this section include both English and Spanish terms and definitions.
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communication comunicación
The process of sending and receiving messages between people.
El proceso de enviar y recibir mensajes entre personas.
Show Definition
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verbal communication comunicación verbal
Sending messages with words.
Enviar mensajes con palabras.
Show Definition
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accountability responsabilidadThe willingness to accept the consequences of your actions and words.
Estar dispuesto a aceptar las consecuencias de sus propias acciones o palabras.
Show Definition
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Nonverbal communication Comunicación no verbal
Communication without words through the use of facial expressions and gestures.
Comunicación palabras a través del uso de expresiones faciales y gestos.
Show Definition
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body language lenguaje corporal
A person’s posture, facial expressions, gestures, and way of moving.
Postura, expresiones faciales, gestos y forma de moverse de una persona.
Show Definition
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Eye contact Contacto visualDirect visual contact with another person’s eyes.
Contacto visual directo con los ojos de otra persona.
Show Definition
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“I” message Mensaje “Yo”A statement that allows you to say how you feel and what you think, rather than criticizing someone else.
Una declaración que te permite mostrar cómo te sientes y lo que piensas, en vez de criticar a alguien más.
Show Definition
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tone tono
The way a message would sound if it were read aloud.
La forma en que un mensaje puede sonar si se lee en voz alta.
Show Definition
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mixed message mensaje confusoWhen your words and body language do not communicate the same thing.
Cuando tus palabras y tu lenguaje corporal no comunican lo mismo.
Show Definition
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assertive expresarse con confianza
Expressing your ideas and opinions firmly and with confidence.
Expresar sus ideas y opiniones con confianza y autoridad.
Show Definition
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aggressive agresivoForceful and pushy. Que usa la fuerza y es
prepotente.
Show Definition
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passive pasivo A communication style characterized by keeping opinions to oneself and being vulnerable to the influence of others.
Estilo de comunicación caracterizado por mantener las opiniones para uno mismo y ser vulnerable a la influencia de otros.
Show Definition
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active listening escuchar activamente Concentrating on what is said so you understand and remember it.
Concentrarse en lo que se dice para entenderio y recordialo.
Show Definition
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feedback retroalimentación Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.
Occurre cuando el que oye deja al que habla saber que él o ella está tratando de entender el mansaje que se está comunicando.
Show Definition
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interject cultivar Insert a comment or gesture into a discussion.
Expresar un comentario o gesto en una plática.
Show Definition
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text message mensaje de texto A short typed message sent between cellular telephones.
Un mensaje corto escrito y enviado entre teléfonos celulares.
Show Definition
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clarification cccccTo make something clearer with further explanation.
Please provide spanish word/translation as this was not in the book.
Show Definition
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barrier barrera Obstacles. Obstáculos.
Show Definition
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hinder obstruirGet in the way of. Metarse en el camino
de.
Show Definition
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convey comunicarExpress or deliver a message.
Expresar o enviar unmensaje.
Show Definition
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foster promover
Encourage a relationship.
Formentar una relación.
Show Definition
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End of
Chapter 1 The Amazing World of Food
End OfChapter 4
