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Profile • Motivated, enthusiastic, and relentless leader with more than 10 years of service in sales
management, human resources administration, customer service management, and project implementation.
• I excel in policy and procedure implementation and administration. I am genuinely passionate about achieving results through lean processes and consistently leading subordinates to deliver results by focusing on the customers needs.
• I am a very self sufficient individual and take action with little to no direction. Utilizing my interpersonal savvy to achieve results within and outside of my roles is an attribute that has helped me deliver some of the most significant financial and leadership oriented results in my career.
• Servant leadership and fierce conversations have helped me progress and grow as a leader and ensured my ability to establish a consistent work - life balance. This has enabled me to be a better mentor and coach to my employees as well as a better husband, father, and provider to my family.
Experience
IMPLEMENTATION MANAGER/ MANAGING PARTNERTHE CUBE CONVENIENCE STORES
JUNE 2014 - PRESENT
• Developed training programs and repeatable routines.
• Manage the procurement, delivery, installation, function and operation of allequipment.
• Strategically planned and implemented all processes for daily operations
• Developed and designed entire beverage lineup, including all recipes.
• Implemented and modified, Chef Andy Revella’s handcrafted food menu
• Recruited, interviewed, hired and trained all staff.
• Programmed, designed, coded and currently maintain the Cube specific functions of the L.O.C. point of sale system.
• Conduct all inventory counts, ordering receiving and processing of inventory.
STORE MANAGER STARBUCKS
SEPTEMBER - 2006- MAY 2014
• Achieved the lowest costs of goods sold in the SW region 2010-2013 @22.3%
• Achieved the highest gross margin in the SW region 2010-2013 @77.5%
• Achieved the highest Cont. Contribution in North America 2010-2013 @55.4%
• Achieved the highest Total Contribution in North America 2010-2012 @38.6%
• Delivered the Highest Average Customer Transaction ( average check ) in North America 2008-2014 ( $8.14 average )
• Consistently operated a remote market store from 2009 to 2014 with a rolling turnover rate of less than 30%.
• Drove sales from $17,000 weekly avg. to an avg. of + $46,000 per week before leaving Starbucks for my new career with the Cube.
BEVERAGE & HOSPITALITY MANGER RED LOBSTER
MARCH 2004 - AUGUST 2006
• Specifically managed Bartenders, Hosts, and table bussing personnel .
• Opened, closed and operated all day parts and daily functions of the restaurant.
• Achieved the lowest bar cogs ( 22.3%) in North America 3 consecutive quarters October 1 2004- June 30th 2005.
• Accepted and formally trained through Darden’s Culinary Professional Program & Service Professional Program of excellence.
FUEL SYSTEMS OPERATOR / POL MANAGER / ENVIRONMENTAL FACILITATOR
ITT INDUSTRIES - FT. SILL, OKAPRIL 2002 - MARCH 2004
• Supported the entire installation of Ft. Sill Army base by ensuring all entities; both active duty and training; had sufficient fuel storage, deliveries, and mission necessary logistical refueling support within the foreseeable future.
• Ensured that all fueling stations on the installation were compliant with D.O.D.- D.O.A. D.O.A.F. State of Oklahoma, and Comanche County environmental regulations and requirements.
• Performed daily governmental audits of multiple fuel refilling stations and conducted on-site inspections for D.O.L. & D.O.A.
• Delivered fuel by tanker truck to planes, trains, and automobiles
Education United States Air Force - Petroleum Systems Maintenance & Fuel systems Services - Nuclear Biological Chemical warfare specialist
Community College of The Air Force - Cameron University - Biological and Environmental Engineering GBK Environmental
- Hazardous Materials Certified Occupant - Hazardous Materials Classroom Facilitator
Starbucks
- Starbucks Experience Facilitator - Managing Coach Mentor Instructor - Training the Trainer - Store Manager Development Coach
- Shift Supervisor Training Facilitator - Barista Trainer - Classroom Facilitator - Food Safety proctor and quality assurance auditor for region 119
References
Bill W. Burgess Jr.Chairman and Chief Executive Officer of Vortex, IncBoard of Regents University Of Oklahoma 580-713-4854
Steve Rich Owner Steve Rich Industrial Enterprises & Industries 580-678-4823 [email protected]
Joe Thornton Sr. Vice President Retail Store Operations Starbucks North [email protected]