GLOBE TELECOM Sharing of Experiences & Challenges · 2017-10-07 · The Philippines is an archipelago that consist of 7,107 islands.These are divided in 3 island groups namely Luzon,

GLOBE TELECOMEffectively designing and utilizing UPM in a 24/7 NOC

Audience : MYCOM OSI User Meeting

Date: April 2016

Presenter: Niles Howsare

– Modules

The Philippines is an archipelago that consist of 7,107 islands. These

are divided in 3 island groups namely Luzon, Visayas & Mindanao

The country is divided into Administrative Boundaries

• 17 Regions

• 81 Provinces

• 144 Cities

• 1,490 Municipalities

• 42,028 Barangays

As of 2016, population stands at around 101M (+14M

overseas). It ranks as;

• 7th most populated country in Asia

• 12th most populated country in the world

The national economy of the Philippines is the 39th

largest in the world. Growth outlook remains to be

firmly positive

The Philippines is the 3rd most Disaster-prone

country in the world. The archipelago is along the

Pacific Typhoon Corridor, on the average 21

typhoons pass through the Philippines every year

causing floods, landslides.

The country is also situated in the Pacific Ring of

Fire, movement of tectonic plates results to mild

tremors and devastating earthquakes.

There are 391 known volcanoes;

• 25 Active

• 27 Potentially Active

• 339 Inactive

Internal Security Threats

• Moro Islamic Liberation Front

• Moro National Liberation Front

• Bangsa Moro Freedom Fighters

• Abu Sayyaf Group

• CPP-NPA

• ISIS

External Security Threats

• West Philippine Sea Territorial Dispute

• Spratley Islands

Host To The Selfies City In The World

Makati & Pasig Cities, population of

1,127,684, 4,155 selfies by 2915 users,

258 selfie-takers per 100,000 persons

(source: Time)

The country is the “texting capital of the world,”

as 350 to 400 million text messages (SMS) are

sent daily by 35 million cellular phone users –

more than that of the United States and Europe

combined.

The Dominant Telecom Operators

The country's rich biodiversity is the main tourist

attraction of the Philippines. Its beaches, mountains,

rainforests, islands and diving spots are among the

country's most popular tourist destinations. The

country's rich historical and cultural heritage is also one

of the attractions of the Philippines. An all-time high of

4.7M Tourists visited the Philippines in 2013

The Republic of the Philippines

5 Filipinos Open a Facebook

Account Per Minute. There

are over 30M Filipino

Facebook subscribers.

Ranked No. 8 most active

users worldwide.

Type Public company (PSE:

GLO)

Industry Communications

services

Remittance

Founded Manila, Philippines

(1935)

Key people Ernest Cu, President

and CEO

Jaime Augusto Zobel de

Ayala II, Chairman

Products Cellular, Fixed-line

Telephony

Broadband Services

Owner SingTel (47.3%)

Ayala Corporation

(30.4%)

Public Stock (22.3%)

Number of employees 8,125 + Employees

Number of Mobile Subs 54.7 Million

Creating a

Wonderful

World…

picture care of edison alday | Night at BGC, Philippines | flickr.com

https://www.flickr.com/photos/edisonalday/9769578505/sizes/l

Challenges:

Weather: Typhoons getting stronger and more frequent.

Data Growth: Free FB/ Youtube, increase of FUP data plans, Smart Phone adoption.

Subscriber Growth: World-class product offerings, free services

Geography: 7,107 Islands, microwave and aerial fiber prevalent

Network Performance

Siloed: Limited integrations, redundant

Complex: Too many platforms, scattered information

Un-optimized: Un-used capabilities, basic user experience

Manual: Missing capabilities, lack of automation

Legacy OSSChallenges:

OSS Pain PointsEcosystem: Transformation Strategy^

Leverage and Optimize

Existing Tools

Execute OSS Transformation

Projects

Integrate and Share

InformationAutomate!

Enable Users and Customers

Improve User Experience


Existing Tools


Projects

Integrate and Share





Existing Tools


Projects

Integrate and Share




OSS Infra Roadmap

EMS Resiliency and Cap Exp

Probes Rationalization

CrosswindAssurance

Support Network Planning

Polaris: Project and Asset Mgmt

NTG Portals

Strengthen WFM

CrosswindInventory

CrosswindFulfilment

Asics: CPE Management

Lotus: Service Quality Mgmt

CapabilitiesPlatformsLegend:

NFV/SDN Support

Ecosystem:OSS mOSSaic Transformation Strategy^


Existing Tools


Projects

Integrate and Share





OSS Infra Roadmap



CrosswindAssurance



NTG Portals

Strengthen WFM

CrosswindInventory

CrosswindFulfilment



NFV/SDN Support

Milestones: . 1. Assurance (Alarms, Performance, Ticket) implementation started Jan 20162. Quick wins deployments over Q1 2016 leveraging POC work.3. Assurance to be completed by end Q2 20164. Fulfilment + Inventory RFP Evaluation on-going with additional scope for SDN/NFV



Existing Tools


Projects

Integrate and Share





OSS Infra Roadmap



CrosswindAssurance



NTG Portals

Strengthen WFM

CrosswindInventory

CrosswindFulfilment



NFV/SDN Support

Linkage to Performance Management: • Triggers network build based on performance degradation• Provides detailed network performance data for network planning



Existing Tools


Projects

Integrate and Share





OSS Infra Roadmap



CrosswindAssurance



NTG Portals

Strengthen WFM

CrosswindInventory

CrosswindFulfilment



NFV/SDN Support

Linkage to Network Performance:• Input from CPE, femto and Wifi access points provides customer experience data

that can be bashed against network performance data to quickly identify service issues.

• Drives network build on customer experience data.



Existing Tools


Projects

Integrate and Share





OSS Infra Roadmap



CrosswindAssurance



NTG Portals

Strengthen WFM

CrosswindInventory

CrosswindFulfilment



NFV/SDN Support

Linkage to Performance Management: PM (PrOptima™) is the key building block of the SQM



Existing Tools


Projects

Integrate and Share





MyBSSIntegration

Big Data Integration

Integrated Inventory: Shared Data Information Model

E2E Project Mgmt

Facilitate Change Mgmt

CPE QoS and QoECollection

Analytics & Insights

Fault Correlation & Auto-diagnosis

Auto-Discovery

Database Convergence


market insights


Existing Tools


Projects

Integrate and Share





Minimize work tools: Retire legacy platforms

Workflows and Configurations

Reports Generation

Customer Self-Help Portal

Mobile Access

Customized Applications

RFID Asset Tagging

Ecosystem:OSS Transformation Strategy^

LO

TU

SC

RO

SS

WIN

D

Performance Architecture: OSS Ecosystem

Performance Management System and Database (PM DB)

(Collection, Aggregation, cataloging, NE thresholds, KPI generations, Analysis, Correlation, Processing, Enrichment,

Storage)

Mediation Layer (Auto discovery, Connection, Collection, Processing, Enrichment)

Fault and Alarm Management System(Alerts, Network and Service

Inventory)

TCA

Network Planning

Capacity Forecasting

Network Optimization

Reports andDashboards

Engineering DomainsFault and Perf

MonitoringService Quality

Monitoring

SCC / NOC

Service Quality Management

(KQI generation & analysis, Service reports & thresholds,

Network fault correlation)

EMS, Resource

availability

Network Utilization,

Traffic levels

Network alarms, cause

codes

Performance indicators/

KPIs

Events, Network-

based XDRs

Events, Probe-based

XDRs

Cell information

XDRsCall

TraceRAN IP TRS CS PS

Fixed Access

EPC FBB NGN VAS

Network Probes NMS/EMS

DB (Staging Zone)

LO

TU

SC

RO

SS

WIN

D

Performance Architecture: With External Platforms

Performance Management System and Database (PM DB)

(Collection, Aggregation, cataloging, NE thresholds, KPI generations, Analysis, Correlation, Processing, Enrichment,

Storage)

DB (Staging Zone)

Mediation Layer (Auto discovery, Connection, Collection, Processing, Enrichment)

Fault and Alarm Management System(Alerts, Network and Service

Inventory)

TCA

Network Planning

Capacity Forecasting

Network Optimization

Reports andDashboards

Engineering DomainsFault and Perf

Monitoring

SCC / NOC

Service Quality Management

(KQI generation & analysis, Service reports & thresholds,

Network fault correlation)

EMS, Resource

availability

Network Utilization,

Traffic levels

Network alarms, cause

codes

Performance indicators/

KPIs

Events, Network-

based XDRs

Events, Probe-based

XDRs

Cell information

XDRsCall

TraceRAN IP TRS CS PS

Fixed Access

EPC FBB NGN VAS

Network Probes NMS/EMS

Big DataMyBSS CRM(Customer Info,

Complaints)

CEM(Customer Experience Index, Market Insights,

Fraud Mgmt, Churn Analysis)

Service QualityMonitoring

Service Desk CXP

Thank You

OSS End-State at a Glance

Project Crosswind

Project Lotus

Fulf

ilmen

tIn

ven

tory

Man

agem

en

tA

ssu

ran

ceN

etw

ork

BSS

Alarms/Fault Management

Performance Management

Activation

Ticket Management

Service Order Management

Service Quality

Management

OSPMS

Facilities Management

SLA

Man

agem

en

tNetwork Planning

ROC Centric

ONMSI

Co

gno

sR

epo

rts

MyBSS COMSAP ERP MyBSS CRMBig Data

Legacy Systems

OTRS ICCBS/ICS

Clarity Alarms Mgr

ClarityTicket Mgr

ClarityPerf Mgr

Clarity Inventory Clarity

Discovery

SiloedPerf Mgrs

Silo Inv

Silo Inv

XDRsCall

Trace RAN IP TRS CS PSFixed Access

EPC FBB NGN OSPLast-Mile

CPE

HT LAS

Applications

Storage

VMsVAS

Network Probes NMS/EMS IT Systems

ResourceInventory

Service Catalog

Change Management

Number Management

Test

Clarity Service Order/ Workflow

Manager

Discovery

Streamline Workforce

Management

Resource Capacity/Utilization

Physical Inventory

Facilities Inventory

Project Asics

CPE Management

Network Assets Rollout/Spares Mgmt/ Retirement

Workforce Dispatch

KQI/Fault Correlation

Field Ops Dispatch

Fiber Alarms/ Test Triggers

CPE Test/ Prov/ Inventory/ Perf Interim/Silo

SOM/ROM

Cu

sto

mer

Exp

erie

nce

A

nal

ytic

s to

Big

Dat

a

Auto-Tickets

Ale

ms

NB

I

Pe

rfo

rman

ce N

BI

Inve

nto

ry N

BI

Pro

visi

on

ing

NB

I

Test

NB

I

Test Triggers

PS CFS CFS RFS

Ass

ets

Inve

nto

ry

Reconciliation

Ord

ers

Fau

lt T

icke

ts

RC

A/

Lin

ks

Enri

chm

ent

Co

rrel

atio

n

Fiel

d O

ps

Dis

pat

ch

Fib

erTe

sts

An

d A

larm

s

Last

-Mile

M

gmtP

rob

es D

ata

Project Polaris

Asset Management

Project Management

Customer Self-Help Portal

Frontline HelpDesk

TR69

CP

E In

terf

ace

Enterprise Service Bus

CRM Auto-Ticketing

Test /Provisioning Procedures

Last-Mile Test and Diagnostics

Documents

GLOBE TELECOM Sharing of Experiences & Challenges · 2017-10-07 · The Philippines is an archipelago that consist of 7,107 islands.These are divided in 3 island groups namely Luzon,