GLOW Group Presentation Slides - Stock Exchange of … · 2015-04-07 · CSR Presentation of Glow Group ... Probation 2 years GPI ... Theory (6 topics) Self-learning 1 topic/ 1 month

CSR Presentation of Glow Group

1 27/August/2014 CSR Presentation of Glow Group

Table of Contents

Part I: CSR Policy and Strategy

Glow Vision, Mission and Values

Social Responsibility Policy and

Sustainable Development Goals

Roles of Management on CSR

Stakeholders Engagement

Part II: CSR-in-process

Part III: Showcases

Bubble Concept

Safety Practices Enhancement

Code of Conduct and Anti-bribery

Policy


Part I: CSR Policy and Strategy


Glow Vision We are a leading power generation company

providing sustainable and reliable energy

solutions based on innovative use of diversified

energy sources.

Glow Mission Create value for our shareholders and customers

in a sustainable manner through reliable products,

profitable growth and knowledgeable employees

with network of expertise.

Perform the business by developing and implementing environmentally and

socially responsible projects while improving the quality of life of communities in

areas where we do business.


Glow Values

Openly

communicate with

supervisors,

subordinates,

colleagues, and

customers

Finish what

you start and

commit to

tasks assigned

and take

accountability

Adjust in an

environment

where tasks,

assignments,

priorities and

surrounding

do change

Openly look

at challenges

and

weaknesses

and seek

continuous

improvement

Maintain

sustainable

relationship with

the environment,

community,

society and

business partners

(suppliers,

customers, equity

investors) through

loyal, honest and

sincere conduct


Our Social Responsibility Policy Glow Group acknowledges its responsibility for the

impacts of its decisions and activities on society and

the environment, through transparent and ethical

behavior that

contributes to sustainable development, health and

the welfare of the society

takes into account the expectations of stakeholders

is in compliance with applicable laws and consistent

with international norms of behavior and

is integrated throughout the organization and

practiced in its relationships


Our Social Responsibility Principles We have implemented our social responsibility policy based on the

following principles and seven core subjects of ISO26000:

Accountability: Glow Group is accountable for its impacts on

society and the environment.

Transparency: Glow Group is transparent in its decisions,

activities and the impact on its employees, society, environment

and stakeholders.

Ethical behavior: Glow Group behaves ethically at all times

Respect for stakeholder interest: Glow Group respects and considers the interests of its

stakeholders.

Respect for the rule of law: Glow Group respects the rule of law.

Respect for international norms: Glow Group respects relevant international norms where

these norms are more favorable than local norms with respect of sustainable development and

the welfare of society.

Respect for human rights: Glow Group recognizes both the importance and the universality of

human rights and also includes them in the company’s Code of Conduct.


Our Sustainable Development Goals Our sustainable development goals consist of two areas

Environment

Control emission during production process within or better

than standards

Optimize fuel consumption

Preserve bio-diversity through such activities as releasing

marine animals, crab bank project, growing artificial reefs,

reforestation project, etc.

Social and Economic

Ensure that the frequency and severity rate of accidents at work, which is one of the

most important company KPIs and in line with the standard of GDF Suez, our mother

company, is achieved.

Ensure our customers and suppliers acknowledge Glow’s anti-bribery policy

Ensure all employees receive continuous trainings to improve their capabilities for

career growth


Roles of Management on CSR Our CSR activities are created and implemented under guidance and support from our

management according to the following steps:

CSR Working Committee

Develop CSR plan and strategy based on sustainable development goals

Propose the plan to the Executive Management Committee (once a year)

Executive Management Committee (EMC)

Review and approve the proposed CSR plan and strategy

Propose the approved plan and strategy to the Board of Directors

Board of Directors

Review and approve the plan

Provide comments


CSR Structure

Board of Directors

SVP –Human

Resources &

Administration

All Plant

Managers

VP –Finance &

Investor

Relations

AVP –Environment,

Health and Safety

or representative

VP –

Accounting

VP –Supply

Chain

Management

VP –Legal &

Insurance

VP –Industrial

Customers

Relations

Corporate

Communication

Manager

CSR Manager

Community

Relations

Manager

AVP –IPP&SPP

Contract

Management

VP –System

Optimization

SVP –

Engineering

and

Environment

Executive Management Committee

SVP-Government and Public Affairs

VP-CSR and Public Affairs (Head of CSR Working Committee)


Stakeholders Engagement We have conducted a stakeholders analysis and there are three major groups of

stakeholders that we need to specifically focus, including employees, communities and

shareholders. We use different methods to engage with different groups of stakeholders

as follows:

Employees: Welfare Committee, Internal Affairs Committee, suggestion box,

complaining etc.

Communities: Tri-partite committee meeting, knock-door visit, open-house activity,

meeting of environmental monitoring committee, etc.

Shareholders: Shareholders meeting, email, company website, etc.


Part II: CSR-in-process


General Information

Glow Co., Ltd. 42%

Glow Energy Public Co., Ltd.

13% Glow SPP 1 Co., Ltd. 4%

Glow SPP 2 Co., Ltd. 8%

Glow SPP 3 Co., Ltd. 3%

Glow IPP Co., Ltd. 5%

GHECO-One Co.,Ltd.

11%

Glow SPP 11 Co., Ltd.

5%

Houay Ho Power Co., Ltd.

9%

No of Employees =767

2% 5% 7%

14%

41%

55%

8%

30%

38%

0%

10%

20%

30%

40%

50%

60%

Female Male Total

Baby Boomers Gen X Gen Y

36

36 36

35.00

35.20

35.40

35.60

35.80

36.00

36.20

36.40

Female Male Total

0% 1% 1%

8%

43%

51%

15%

33%

48%

0%

10%

20%

30%

40%

50%

60%

Female Male Total

Divorced Married Single

% of Employees by Generation & Gender

Age Average % of Employees by Marital Status

1. Employees


*Note: 2 out of 6 members of executive management team are female

Career& Development

Level A B

E-Mail Writing

Assistant Shift Leader or

Operator Shift Leader

Level C, Manager

Effe

ctiv

e

Me

eti

ng

Justification Report and Minute of

Meeting

Glow Core Value Commitment Adaptability Communication

component

Customer Orientation

Persuasive Communication

Influencing Others

Building Collaborative Relationship

Empowering Others

Fostering Teamwork

Initiative

Decisiveness

Strategic Thinking

Managing Change

Fostering Diversity

Managing Performance

Developing Others

Providing Motivational Support

Time Management

Level Supervisor/Manager AVP and Up Staff

Communication

Understanding self and

other Building relationship with

customers

Sense of ownership

Share expertise with

others

Give cooperation and

support

Be proactive

Initiative

Positive Thinking

Flexibility

Priority Setting

Create the environment of

communication

Manage team to perform

the action plan

Create and drive the sense

of work relation and support

Transform strategies into

action plan

Create and develop

performing team

Handle decision with

multiple objectives

Promote cooperation

Manage change

Create the environment of

Creativity

Motivate and inspire others

Inspire an environment of

satisfaction

Motivate open

communication in the

organization

Motivate and create an

environment of team

working Setting objective by

strategic thinking

Focus on organization

improvement

Recognize and encourage

to contribute the teamwork

and cooperation

Leading change

Inspire the environment of

creativity

Commitment

Adaptability

English Language Development Roadmap

Tailor-made training

Based on our core value

14

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http://www.123rf.com/photo_8899649_worker.html

Career& Development

Human Resource Information System (HRIS) to track down training history of each employee

15

HRIS Record


Training & Qualification Program


Training & Qualification Program

5 Years Program

Topics Method When to start Period Year Inner 1 2 3 4 5

Orientation Class room 1st day or within

45 days after

declaring on-board

5 days ●

Position Qualification (New Entry)

OJT & Coaching After Orientation 90 days ●

Position Qualification (OJT )

OJT & Coaching After pass Probation

2 years ● ●

GPI Learn (15

topics standard plus plant specific

Self-learning After pass

Probation (1 year license)

8-10 days ●

Ry SPP Steam & Network

Class room Enroll to annual training plan

1 day ●

Theory (6 topics) Self-learning 1 topic/ 1 month 6 months ●

EH&S Program (10 courses)

Class room Enroll to the

annual training

plan

14 days ● ●

Middle

Steam Turbine OJT & Coaching Year 3 4 months ● ● ●

Gas Turbine OJT & Coaching Year 3 4 months ● ● ●

BOP OJT & Coaching Year 3 4 months ● ● ●

Boiler OJT & Coaching Year 3 4 months ● ● ●

Generator OJT & Coaching Year 3 4 months ● ● ●

Qualification Roadmap


81%

19%

Technical & EH&S Training

Management & EnglishTraining

11%

89%

Promoted Employees in 2013

Pomoted Employees Total Employees

Career & Development

19

*PMAT = Personnel Management Association of Thailand (สมาคมการจัดการงานบุคคลแห่งประเทศไทย)

27/August/2014 CSR Presentation of Glow Group

Employee Feedbacks & Involvement

IAC = Internal Affairs Committee 20 27/August/2014 CSR Presentation of Glow Group

Safety Practices Enhancement Policy

Safety Practices

Enhancement Program

5S or

Housekeeping

Near miss report

Safety/

Toolbox Talk

KYT

(Hazard Identification

Training)

Fresh Eyes

Observation

CEO/COO Walk Down

The policy is established to

implement mandatory safety

practices enhancement program to

enhance safety performance

beyond traditional safety

management.

The program is constructed with an

emphasis on involvement of

Executive Management, Line

Managers, Operational Staff,

Temporary Workers, and External

Contractors to continually promote

safety awareness and safety

behavior


Glow commits itself to conduct its core business in sustainable relationship

with the environment, which commitment is part of the Group social

responsibility and environmental good governance. The Group ambition is

to continue to improve its environmental performance, to help to improve

that of its customers, and to communicate clearly and accurately about its

performance.

Glow Environmental Policy

2. Environment and Community


EH&S Management System

ISO System GSPP1 GEN

Ph.1&2

GSPP2/3 GIPP GHECO1 GSPP11

ISO 14001

OHSAS 18001

= External certification = Internal implementation


Presentation Title

Glow Group Plant Sites

HHPC GEN Ph.1&2 GIPP GHECO1 GSPP2/3 Coal + Gas

GSPP1 GSPP11 (1) GSPP11 (2) GEN Solar


Selecting Best Available Control Technology Pollutant Control Sources/Technology

NOx reduction • Low NOx burner

• Steam or water injection to control NOx

• Selective Catalytic Reduction (SCR)

SO2 reduction • Low sulfur Bituminous Coal with sulfur content less than 1%

• Limestone injection

• Seawater Flue Gas Desulfurization (FGD)

Dust control • Closed Coal conveyer system

• Sprinkler system for water spraying at Coal pile

• Wind wall of 15 m height at Coal pile

• Fabric filter of bag house filter with 99.8% efficiency

• Electrostatic Precipitator (ESP)

Seawater FGD ESP SCR Ammonia

feed pipe


Air Emission Performance January-July 2014

Plant Site

Fuel Type

Location

NOx (ppm) SO2 (ppm) Dust (mg/Nm3)

Emissions EIA Limit Emissions EIA Limit Emissions

EIA Limit

GIPP Natural Gas HCIE 14.13 100.00 1.30 20.00 1.96 20.00

GSPP1 Natural Gas HEIE 65.00 108.00 N/A N/A N/A N/A

GEN Utility Natural Gas

MIE

0(1) 96.00 N/A N/A N/A N/A

GEN Phase 2 Natural Gas 89.88 120.00 0.85 20.00 N/A N/A

GEN Phase 4 Natural Gas 55.58 103.00 0.03 0.95 0.24 5.00

GEN Phase 5 Natural Gas 13.03 55.00 0.34 0.95 3.11 5.00

GEN CFB3

Bituminous

Coal 75.22 100.00 112.94 170.00 8.64 55.00

GSPP2 Natural Gas 67.71 101.00 0.39 0.95 0.65 5.00

GSPP 3

Bituminous

Coal 70.17 100.00 109.32 180.00 7.05 55.00

GHECO1

Bituminous

Coal 37.92 56.00 12.61 53.00 4.92 55.00

GSPP11 (1) Natural Gas

SEIP

67.66 108.00 N/A N/A N/A N/A

GSPP11 (2) Natural Gas 17.00 35.00 0.89 10.00 10.15 27.00

Remark: HCIE = Hemaraj-Chonburi Industrial Estate, HEIE = Hemaraj-Eastern Industrial Estate, MIE = Maptaphut Industrial Estate,

SEIP = Siam Eastern Industrial Park (1) = Shutdown; N/A = Not applicable


Online Emission Display Board

All operational power plants

are equipped with a

Continuous Emission

Monitoring System (CEMs)

that transmits data 24 hours a

day to the environmental

monitoring control center of

related government authorities

and is displayed on the air

emission signboard in front of

the power plant.


Bubble Concept (80:20) to Reduce NOx and SO2 Emission A reduction of NOx and SO2 emission had been implemented at the existing

facilities, so that the new project (e.g. GHECO1 and Glow Energy Phase 5) can

be allowed to construct. The air emission rate shall not be more than 80% of

reduced air emissions. The net result is an improvement of the overall air

quality in Map Ta Phut.


EH&S Awards

GIPP and Glow SPP11: Plant Safety Awards (for six consecutive years for

GIPP)/Zero Accident Campaign Bronze Awards (for five consecutive years for GIPP)

GHECO1: Thailand and ASEAN Coal Awards

GSPP2/3: Thailand Coal Awards

All Rayong Facilities: Environmental Good Governance


Community Relations

Strong community relations through

Knock-door visit

Open-house activity

Field trip

Cultural activities

Etc.

Community involvement through regular meetings of

Tripartite Committee (8 times/year)

Environmental committees, such as White Flag-Green Star Committee (2

times/year), Environmental Monitoring Committee (1 times/year), etc.

Community Development Fund Committee


Community Development Activities

Glow has contributed over MBt200/year to the Community

Development Fund

Be a founding member of the Community Partnership Association

(CPA) whose main mission is to promote eco-industry and improve

quality of life of people in the community

Focus on three main areas, including education, quality of life

improvement and environment

Not only limited to Rayong and Chonburi but also nationwide


3. Customers

Over 20 years, Glow provides reliability and quality products to customers with

earnestness to achieve highest customer satisfaction through

Ensuring Product Safety and Quality Control:

ISO 9001

Operating procedures

Improving product and service:

Dedicate ICR team to work closely with customers and assess our

customer needs and problems

Incident report and RCM team to conduct the root cause analysis of

incidents that affect our customers and provide preventive action plan

Periodically conduct customer satisfaction survey to assess problem

and to seek suggestion

Create customer action plan which also incorporates

comment/suggestions from customer satisfaction survey

Protection of Customer’s Privacy:

Standard Power/Steam/Water Purchase Agreement


4. Suppliers

How we treat our suppliers

Glow follows guideline in the Code of Conduct by treating suppliers with

fairness and providing them with the same degree of information

Glow’s employees who involve in purchasing process follow Purchasing

Policy strictly and sign acknowledgement every year

We require major suppliers to acknowledge Glow’s Code of Conduct every

year

Glow’s purchasing procedure supports supplier selection process

We evaluate/assess major suppliers based on CSR criterion


Glow follows guidelines in the Code of Conduct


Glow follows guidelines in the Code of Conduct (cont.)


Glow’s employees follow Purchasing Policy and sign

acknowledgement every year


Major suppliers are required to acknowledge Glow’s Code of

Conduct every year


Glow’s purchasing procedure supports supplier selection process


Glow evaluates/assesses major suppliers based on CSR criterion


Part III: Showcases


1. Bubble Concept Ministry of Natural Resources and Environment adopted this concept in Map

Tha Phut (MTP) area.

A reduction of NOx and SO2 emission from the existing facilities is a new EIA

obligation, i.e. the new project can be allowed on the condition that its air

emission rate shall not be more than 80% of reduced air emissions

Reduction of

air emission

from existing

power plant

Technology

80%

20% Net emission reduction for

improvement of MTP air quality

Emission to be used in an

expansion or new project


Improved Air Emission Limits of Coal-fired Cogen Plants

Air pollutants EIA Limit1 Standard Rate Used Equipment

NOX(ppm) 100 350 Ammonia injection

SO2(ppm) 180*2

320 Limestone injection

*Note:

1. The EIA Limit will be effective once two new projects start their operation

2. The EIA Limit of CFB3’s boilers is 170 ppm

CFB#3 CFB # 1 CFB # 2 GHECO-One

660 MW


43

Environmental Improvement Programs

Air Emission Reduction Program on the Existing Facilities

SO2 Reduction – Upgrade existing limestone based SO2 reduction system. This results in reduction of SO2 emissions by over 40%

NOx Reduction – Ammonia injection

Apply State-of-the-art Technology at GHECO-One

Supercritical Boiler Technology

SO2 – Sea Water Flue Gas Desulfurization

NOx – Selective Catalytic Reactor (SCR)


Emissions of GHECO-One Meet New Thai Standards and Other Strictest Standards in the World


CEO Safety Vision

45

We care for our employees, contractors and

visitors. We care for safety of everyone visiting

us for any reason. Just like your family, we

want you to return home without injury.

We will jointly build and commit to sustain an

Excellent Safety Culture in Glow Group. Our

goal is to reduce occupational accidents in

2013 and the years after.

Safety Message

Zero accidents, zero injuries

Think safety, act accordingly Esa Heiskanen

CEO of Glow Group

2. Safety Practices Enhancement


Three Safety Aspects to Minimize Accidents and Incidents

46

Design and Engineering

Procurement

Procedural

Information Supervision

Instruction Training

Safe Systems of work

Station Management

Systems

Responsibility

Accountability

Behavioural Leadership

Commitment Education Trust

Empowerment

Technical


Launch Safety Practices Enhancement Policy in 2012

Safety Practices

Enhancement Program

5S or

Housekeeping

Near miss report

Safety/

Toolbox Talk

KYT

(Hazard Identification

Training)

Fresh Eyes

Observation

CEO/COO Walk Down

The policy is established to

implement mandatory safety

practices enhancement program to

enhance safety performance

beyond traditional safety

management.

The program is constructed with an

emphasis on involvement of

Executive Management, Line

Managers, Operational Staff,

Temporary Workers, and External

Contractors to continually promote

safety awareness and safety

behavior


5S

Before work starts

Work

finished

During work

Tool Box JSA +

Pre- meeting

Safety Talk

KYT

Near Miss

CEO / COO walk down

KYT = Japanese training method to identify the risks (Kiken Yochi Training) JSA = Job Safety Analysis 5S = Japanese housekeeping principles: Seiri, Seiton, Seiso, Seiketsu, Shitsuke (sorting, straightening, systematic cleaning, standardising, sustaining (“in spirit” translation)

48

Zero Accidents Zero Injuries


Our Safety Culture Development Roadmap

2012

• Launch Behavior Based Safety (BBS) Program within Glow Group

• Kick-off the Management Commitment on “Safety Culture”

• Establish Fresh Eyes Safety Observation Program

2013

• Promote “Safety Practices Enhancement Policy” and process safety management

• Launch Return on Experiences (REX) activities

• Organize Safety Leadership Workshops for Management Level

2014

• Extend Safety Leadership Workshop for Supervisor Level

• Involve employees on roles and responsibilities for safety

• Promote risk assessment and continue process safety management

• Improve contractor safety management during the outage

2015

• Diagnose Glow Safety Culture

• Feedback and communication of safety practices enhancement program

• Enhance risk assessment and process safety at plant sites

2016

• Continue safety culture intervention and safety leadership training


• Establish recognition and incentive program

2017

• Re-diagnose Glow Safety Culture


• Implement contractor safety management


50

H&S Key Performance Indicators

Glow Group H&S KPI 2014

Target Actual Result ( July 2014)

Forecast ( End of 2014 )

Company KPI

Frequency Rate (FR) 2.00 0.8006 0.4670

Severity Rate (SR2) 0.05 0.0000 0.0000

Operations Division KPI

Lost Time Accident (LTA) 0 2 2

Number of Day Lost (Day) 0 0 0

Number of Injury (Case) 14 5 5

Total Recordable Injury Frequency Rate (TRIFR)

4.00 2.1473 1.2526

Remark: TRIFR = Occ. Fatality + Occ. LTA + Medical Treatment + First Aid All of the above KPIs excluded the Construction Projects. TRIFR uses for Operations Division only.

End of Month: July 2014


Glow Group Health & Safety Performance

51

Frequency Rate (FR) = Number of Occupational LTA of Employees, Temporary Workers and Contractors x 1,000,000

No. of hours actually worked for a defined period

Severity Rate (SR2) = Number of absence days due to an Occupational LTA involving Glow Employees x 1,000

No. of hours actually worked for a defined period

Source: Glow Group YTD 2014 (forecast), FR target = 2.00; SR2 target = 0.05

0.00

0.01

0.02

0.03

0.04

0.05

0.06

0.07

0.08

0.09

0.10

0.00

0.25

0.50

0.75

1.00

1.25

1.50

1.75

2.00

2.25

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Glow Group FR & SR2 during 2005-2014

FR

SR2

Target FR

Target SR2

Frequency Rate Severity Rate

Year


Accident/Incident Improvements & Actions Taken

52

Accident Description: On 02/May/2013 at 19:30h, a

Maintenance staff had hot bed material splashed to his

body while flushing bed material pile after unplugging

from bottom of CFB Boiler (Temp. of furnace bed is

about 900oC). He had first aid treatment on-site and

transferred to a hospital for medical treatment resulted

in 10 days absence.

Actions Taken:

Install proper system or using special tools for safely

on-line unplugging bed material

Review work steps and use KYT (hazard prediction)

to safely handling spilled hot bed material pile

Provide training and communicate to all related

workers for hidden hazards/risks of spilled hot bed

materials

Use water spray/fog pattern to cool down hot bed

material

Improvement method to remove bed ash at

Screw Cooler of CFB 1,2 and 3


Accident/Incident Improvements & Actions Taken

53

Improve work steps and review hazards/risks before

commencing work

Promote “9 Life Saving Rules” and “Gloves Board” for

safe working

Enhance safety best practices e.g. 5S, Near miss

report, safety/toolbox talk, KYT (hazard prediction

training), fresh eyes safety observation and CEO/COO

walk down

Exchange experiences and share lesson-learned via

Glow Safety Alert and Return on Experiences (REX)

events


3. Code of Conduct and Anti-bribery Policy


Code of Conduct (Y2005 –First version)


Code of Conduct (Y2008)

56 27/August/2014


57


58

Code of Conduct (Y2014 –last updated version)


Anti-bribery Policy Board Statement (Y2011)


Message from Glow CEO on Anti-Bribery Policy


BoD’s Approval to Corporate Governance Policy (New Version)


BoD’s Approval to Corporate Governance Policy (New Version)


Corporate Governance Policy (New Version)


Announcement of new Anti-bribery Policy


Announcement of new Anti-bribery Policy


Other anti-bribery related issues in amended Code of Conduct


Gifts and Hospitality Policy


Gifts and Hospitality Policy


Training on Code of Conduct and Anti-bribery Policy



We have started providing such training since 2009

Now 83 % of our employees have acknowledged and followed strictly to the policy.

There was only one case that we received complaints and set up a committee to

investigate and settle the issue.




Declaration of Intent Against Corruption

73

ค าประกาศเจตนารมณ์แนวร่วมปฏบิตั ิ(Collective Action Coalition) ของภาคเอกชนไทย ในการต่อต้านการทุจริต


Declaration of Intent Against Corruption


Anti-bribery Statement in O&M Agreements






Thank You


Documents

GLOW Group Presentation Slides - Stock Exchange of … · 2015-04-07 · CSR Presentation of Glow Group ... Probation 2 years GPI ... Theory (6 topics) Self-learning 1 topic/ 1 month