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Foundedin1995,GrupoOpenisaMexicangroupofcompanieswithmorethan20yearsofexperience
deliveringITservicesandenterprisecommunica6ons.
GrupoOpen
Sales+$22M
CerBficaBonsMicrosoDGoldPartnersCiscoGoldPartners
Team450Employees
Growth21%YOY
BestPracBcesAgileDevelopmentITILandISO20k
BrandRecognizedleadership
www.open.mx
NorthwareSoDware
OpenServiceServiceDesk/TechSupport
NearContactNearshoreITServices
CloudsourceITApps
PlannetNetwork,CommunicaBonsandCloud
GrupoOpen
Timeline
MonterreyOffice
Plannetwasfounded
GrupoOpenITServices
MexicoCityOffice
Northwarewasfounded
USAOffice
GuadalajaraOffice
CloudSourceITM&A
RP-RegioParque
GrupoOpenHQinApodaca,NL.OpenService,PlannetandHR
MITC-MonterreyITCluster
Northware´sHQ,AdminandFinance.
WorldTraceCenter–MexicoCity
WestPickleResearchBuildingOurUScorporateofficelocatedin
AusBn,TX.Sales
RegionalDeliveryCenter
LocatedinMonterrey,MEXforourmobileteam.
RegionalDeliveryCenterLocatedinGuadalajara,JALfor
ourmobileteam.
150 70 15
5 50 50
Locatedatthecenterofthebusinessecosystem.RecruiBng.
LocaBons
35 155 220 264 292
330 373 400 450
USD$1.0M
USD$5.8M
USD$7.7M
USD$10.0M
USD$10.6M
USD$12.96M
USD$15.38M
USD$20M
USD$25M
Sales
0
5
10
15
20
25
30
1995 2000 2005 2010 2011 2012 2013 2014 2015
Millions
OpenService
ServiceDesk ManagedServices Staffing ServiceManagement
NearshoreServiceDesk ITILConsulBng
Northware
APPsCloudServicesStaffingSoDwareDevelopment DynamicsAXSpecialists
NearshoreITServices
Plannet
DataCenter Security&Wireless ServiceContracts CollaboraBon&IOT
CloudServicesMeraki,Webex,SecurityandDigitalSignage
NetworkManagedServices
Team
186 170 52452
TechSupport SoDware TelecomTotal
ServiceDeskAgent
ServiceDeskManager
ServiceDeskSupervisor
SQLSupport
TechnicalSupportEngineer
VirtualizaBonSpecialist
Sr.PrinBngSpecialist
CustomerServiceRep
DeskSideSupportManager
DeskSideSupportEngineer
EventManager
HighEndSupport
POSSupportSpecialist
ProjectManager
QATeamLead
LinuxServersAdministrator
PurchasingAnalyst
ADandPatchManagement
BackupyStorage
InventoryAnalyst
DataCenterOperator
WarRoomCoordinator
OperaBonsAssistant
ServiceNowConsultant
DocumentaBonSpecialist
SiebelSupport SysAdmin
WeblogicAdministrator
NOCSupervisor
75
96
45
10
32
2
12
13
4
5
1
43
1
11 2
1
1
1
4
1
1
2
3
1
1
2
2 SAPFuncBonalConsultant
ReporBngAnalyst
SAPSecurityConfiguraBon
WindowsSpecialist
PlalormandInfrastructure
FinanceConsultant
2
1
1
1
2
SecuritySpecialist
186
OpenService
.NETDeveloper
JavaDeveloper
FuncBonalAnalyst
ProjectManager
ProjectLeader
MobileDeveloper
QATeamLead
QAAnalyst
AutomatedTestEngineer
MobileTesBng
SQLDevelopers
SystemsAnalyst
ProductOwners
UX/UIDesigners
LotusNotesDeveloper
HRandOfficeAdmin
OracleConsultants
OracleDBA
SAPTeamLead
BIAnalyst
AXDevelopers
AXFinancialConsultants
AXSCMConsultants
AXProducBonandMRPConsultants
ProgressDevelopers
AutomaBonEngineer
SiebelandTIBCODevelopers
EmailMarkeBngSpecialist
PHPDevelopers
51
9
4
1
3
25
17
111
2
6
2
81 1
1
1
3
1
2
1
4
1
1
1
9
4
4
2
ProgressDBA
170
Northware
AXRetailConsultant2
DataCenterManager
CommunicaBonsCoordinator
PresalesCoordinator
SecurityCoordinator
RouBngandSwitchingCoordinator
ProjectManager
UnifiedCommunicaBons
NetworkEngineer
NetworkandVoiceSupportEngineer
PurchasingAgent
1
1
1
1
1
1
4
2
23
6
2 TechnicalSupport
TelecommunicaBonsEngineer
RouBngandSwitchingSpecialist
WirelessSpecialist
LogisBcsAgent
1
3
2
3
52
Plannet
Clients
ServicesNetworkdesign,supportandmaintenance,soDwaredevelopmentandstaffingservices
Size+13kPointsofSale
HighlightsLargestCisconetworkinLATAM
BusinessRelaBonship+14years
ClientOXXO,largestchainofconvenientstoresinMexico
RelevantProjects
ClientFemsa–BBVABancomerStadium
ServicesConnecBvity-Wifi,CiscoStadiumVision
HighlightsNeweststadiuminMexico
BusinessRelaBonship+3years
Size+200boxes,+12,000connectedusers
RelevantProjects
ServicesCapBveCenterServices
Size+23mobileexperts
BusinessRelaBonship+3years
ClientPropelics–EnterpriseWorld-ClassAPPs
RelevantProjects
ClientTernium–Flatandlongsteelproducts
ServicesStaffingservices
HighlightsLeadingsteelcompanyinLATAM
BusinessRelaBonship+15years
Size+30engineers
RelevantProjects
ServicesStaffing,ServiceNowManagement,DataCenterManagement
Size+3500WhirlpoolemployeesinMexico
BusinessRelaBonship+4years
ClientWhirlpoolMexico
RelevantProjects
ServicesServiceDesk
Size+4000homedepotassociates
BusinessRelaBonship+8years
ClientHomeDepotMexico
RelevantProjects
ServicesServiceDesk,OpenSer,SoDwareDevelopment,FieldSupport
Size+4500ACE/ChubbemployeesinLATAM
BusinessRelaBonship+18years
ClientChubbInsurance
RelevantProjects
