Goodwill's 2011 Annual Report

8/3/2019 Goodwill's 2011 Annual Report

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Independenceand DignityThroughWork

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Mission Statement

RAISING THE ROOF

To provide exemplary job training and related services to help

individuals with disabilities and other barriers to self-sufciency to

achieve independence and dignity through work.

Not charity, but a chance.

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Goodwill staff and program

participants celebrate the completion

of the “Raising the Roof and More!” campaign and of the project. The

renovations, Goodwill’s rst since its

Roxbury headquarters was built in 1986, included a new roof and new heating and ventilation systems.

Now, that’s something to cheer about!



m e s s a g e A Message to our Friends from

the President and CEO

Dear Friends of Goodwill:

What will you do this year?

Will you hire someone who has completed a training program? Will you donate to Goodwill?Will you mentor a teenager?

This past year, we launched the I will. Goodwill. campaign. It encourages people to getinvolved, to donate, and to help others. It acknowledges that people have the power tomake things happen and encourages personal action – I will work, I will aspire, I will donate,I will hire.

In this Annual Report, you will see the results of people taking personal action. Individuals

like Jerrica Pompilus, a single mother who was on welfare and came to Goodwill’s BostonCareer Link to get the training she needed to become a certied nurses’ assistant atMassachusetts General Hospital. And Pierre Jovin, who was unemployed and went throughone of Goodwill’s training programs and is now working at Pine Street Inn. And the youngpeople in GoodGuides and BNY Mellon After-School Academy for Girls who are improvingtheir lives.

This year, our supporters helped Goodwill complete its rst major renovation since weopened our Roxbury headquarters in 1986. With this Annual Report, we ofcially bring oursuccessful Raising the Roof and More! campaign to a close. As a result of the renovations,

participants, employees, customers, visitors, and staff will be dry and warm in winter, coolin summer, and safe all year. Further, Goodwill will signicantly reduce its environmentalfootprint.

Goodwill’s many successes in 2011 were possible because of the contributions made byGoodwill’s family of board members, friends, supporters and staff – individuals who took I

will to heart. It is because of this community of people who get involved, who care deeplyabout our mission and those we serve, that we have been able to accomplish so much.

Thank you to everyone who made our successes possible and helped those we serveachieve independence and dignity through work!

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industries

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j o b t r a i n i n g

& c a r e e r s e r v i c e s

I will work.

Just three words, but they are very powerful: I will work.

That is what brings people to Goodwill every day. The will and desire to work. To help individuals achieve independenceand dignity through work. That is Goodwill’s mission.

In a year when the economy continued to create more challenges than opportunities, Goodwill served almost 9,000individuals from eastern and central Massachusetts in its job training programs and career services.

A total of 880 individuals with disabilities and other barriers – most considered to be among those hardest to employ –received community supports, job skills and job readiness training, job placement, and post-placement services.Goodwill also provided work experience and paychecks for trainees in four social enterprises: retail; housekeepingand maintenance; food service; and light assembly. Through the AbilityOne program, Goodwill delivered housekeeping

and building maintenance services to 2.5 million square feet of government ofce buildings with at least 75 percent ofthe labor hours provided by individuals with disabilities.

Boston Career Link, the one-stopcareer center Goodwill operates,assisted 8,003 individuals withcareer services and referrals totraining programs. The servicesincluded career counseling,workshops, job postings, onlinejob search and job applicationtraining, computer access, andmore. In addition, 36 employersparticipated in four job fairs, and89 employers conducted on-siterecruitment sessions.

What do those numbers add upto? I will work.

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PG. 2

Gerry Petelis

Gerry Petelis exemplies the Goodwill

mission. A long-term participant with

developmental disabilities, Gerry worked for many years in OutSource Resource

at the Salem Job Training Facility doing packaging and assembly. Now

Gerry works at ERC Wiping Products in Lynn, his rst outside job. He is

more independent and self sufcient

and is able to walk to work. “I like working there,” Gerry says. “The people are

friendly.”



I will work.

Henry Lam

Henry Lam is a rising star in AbilityOne, a federal initiative to

help people who have disabilities nd employment working for non-

prot organizations, including Goodwill, that provide services to the US government. Henry

enrolled in Goodwill’s on-site housekeeping training program

and was quickly identied as

someone with enormous potential.The Randolph resident, whose

parents ed Vietnam when he was an infant, now supervises

15 people in housekeeping at a South Boston federal building. “It’s

a whole different ballpark being a

supervisor,” says Henry. “It’s a step up from what I did before. I like

being part of the team.”

PG. 3

Jerrica Pompilus

Jerrica Pompilus of Dorchester knew what she wanted and Boston Career Link helped her achieve

it. A single mother, she was unemployed and on welfare when she came to Boston Career Link.

She had a goal in sight: become a certied nurses’ assistant. Boston Career Link got her into the right training program and three months later she

was on her way. Now at Massachusetts General Hospital, Jerrica has also enrolled in college and is

working toward a degree in psychology. “I got the

attention I needed at Boston Career Link,” says Jerrica. “I walked through the door and someone

was there to help.”



j o b t r a i n i n g

& c a r e e r s

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I w

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Pierre Jovin

Pierre Jovin is a ghter. Despite being unemployed since 2009, he never gave up

hope and never stopped looking for work.

Pierre, who moved to the United States from Haiti when he was 16 years old, had worked

in nance for many years. At Goodwill, he enrolled in the Human Services Employment

Ladder Program (HELP) where he found

his true calling, working in human services.Jovin is now a full-time employee at Pine

Street Inn. “It was scary in the beginning,being unemployed,” he says. “But I found

the help I needed at Goodwill. It was perfect

for me.”



Savara Willis

Savara Willis was very motivated when she came to Goodwill.

A single mother with six children,

Savara had been unemployed for three years and was determined

to get off welfare. The Dorchester resident enrolled in First Step,

Goodwill’s job readiness program

and then completed the food preparation training program at

Goodwill. Using her newly acquired skills, including important interview

techniques, Savara landed a full-

time position at Dave and Busters in Braintree, and she has already

been promoted. “Things have worked out well for me,”

Savara says. “I feel blessed I found something I like to

do.” Savara is also in

Goodwill’s Beyond Jobs program, which helps

single mothers with issues such as -

nancial literacy and

career planning.

PG. 5

Goodwillby the Numbers

Job Training and Career Services

Total served ..........................................8,883

Business partners ...................................135

OutSource Resource customers ...............36

Youth Services

Total served ..........................................1,355

Mentoring and after school .....................248

Fresh Air campers ...................................442

Goodwill

Employees ...............................................311

Facilities.....................................................12Cash gifts ...........................................13,747

Massachusetts communities served .......265

The Goodwill Stores / Donated Goods

Pounds of donated goods ..............22 million

Individual donations .........................550,000

Goodwill donation centers .........................38

Businesses contributing goods .................81

Goodwill customer transactions .......785,000

Community Outreach

Holiday toys distributed ...........................600

Thanksgiving meals served..................1,300

career services

job training &



y o u t h p r o g r a m s

youth programs

I will aspire.

Goodwill’s youth programs help young people achieve in school, give back to their communities, develop as individualsand leaders, explore college and career options, and transition from high school to higher education or the workplace.

Goodwill helps young people from underserved communities achieve their dreams.

GoodGuides, Goodwill’s youth mentoring program, enrolled 125 young people and matched them with committed,caring adults. GoodGuides focuses on career exploration, skills development, and academic support.

Now in its 15th year, the BNY Mellon After-School Academy for Girls provides 100 girls in grades 4-12 with a structuredprogram that offers academic, leadership, and college/career planning opportunities for girls.

Goodwill engaged Lynn and Salem students with special needs in programs that provide assistance transitioning towork. Goodwill also assisted high school students at risk of not passing the required standardized tests by connecting

them with tutoring, career counseling, and employment services.

Further, the Fresh Air Camp in South Athol, Massachusetts, enrolled 442 campers. The residential camp providedacademic enrichment, leadership development, and recreation programs.

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PG. 6



Tamesis Rodriquez

Tamesis signed up for GoodGuides, Goodwill’s youth mentoring program, to help overcome her shyness. It’s working. The 17-year-old Roxbury resident, who moved to the US three

years ago from Puerto Rico, is more outgoing and denitely willing to assert herself. “I used

to sit in a corner when I would walk into a room,” says Tamesis. “But GoodGuides has helped me be more condent. I speak now more than I ever expected.” An athlete who likes to

play volleyball, basketball, and softball, Tamesis aspires to be a dentist who specializes in working with children.

At GoodGuides, youth

take eld trips, like this one to New England Baptist

Hospital, to learn about

potential careers.

PG. 7

I w i l l a s p

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I

w i l l d o n a t e . I w i l l s h o p .

PG. 9

At left and below, the renovated Goodwill Store

at 1010 Harrison Avenue.



b u s i n e s s a n d g

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I will hire.

Whole Foods Market and Boston

Career Link Team Up for Hires

“You’re hired” is something everyone wants to hear. Goodwill’s goal is to help make that happen for everyone whocomes through its doors looking for work.

Working with businesses allows Goodwill to place participants from training programs into jobs and for employers to llopenings with good workers. These connections result in employment for job seekers with companies like ARAMARK,Project Place, Sovereign Bank, Target, and Whole Foods Market. Human service providers also partner with Goodwillto hire graduates from the Human Services Employment Ladder Program or HELP.

Business connections made it possible for Boston Career Link to sponsor four job fairs involving 36 employers and tohold 89 on-site employment recruitment sessions serving 2,300 job seekers. And many businesses provided nancialsupport that kept Goodwill’s job training, career services and youth programs going and growing.

Goodwill and the business community work together in many other ways as well. Goodwill’s annual “Put Your Clothesto Work” corporate clothing drive, sponsored by Bingham, The Castle Group, McGladrey and The TJX Companies,continues to make a difference in people’s lives. Clothing from these drives made it possible for Goodwill’s ClothingCollaborative for Job Trainees program to offer more than 525 job seekers appropriate interview attire and accessoriesfree of charge.

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When Whole Foods Market was looking to open a store in Jamaica Plain, they weren’t sure where to turn for help in nding qualied

employees.

Enter Boston Career Link – the one-stop career center operated by Goodwill.

“We didn’t have a store in that vicinity so this was new territory for

us,” said Linda Shear, the North Atlantic Team Member Services Executive Coordinator for Whole Foods.

To help meet Whole Foods’ hiring needs, Boston Career Link hosted two job fairs which were attended by more than 300 applicants.

Whole Foods was able to hire 32 employees, including eight who

had worked at Hi-Lo, the grocery store that had previously been at the Jamaica Plain location.

“Once we got connected to Boston Career Link, we were thrilled with the quality of candidates we interviewed,” Shear

said. “They took the time to ask us what we were looking for and made sure there were candidates who had experience in retail or food preparation.”

Shear said Boston Career Link went the extra mile when she told them there were six candidates they wanted to hire

who did not have adequate English skills. Boston Career Link found English for Employment classes for the applicants and shortly after that they were hired by Whole Foods.

“We consider Boston Career Link to be a prime employment source for us,” Shear said.

PG. 10



Top, the new signs at The Goodwill Store in Quincy. Second row, Goodwill President Joanne Hilferty and Lt. Gov. Timothy Murray at the

renovated Goodwill Store in Worcester; job training graduate Treena Hogan, Joanne Hilferty, Channel 7 reporter Janet Wu, McGladrey

Managing Director Nancy Aubrey, and Castle Group Principal Sandy Lish at Put Your Clothes to Work; participant Hoang Pham dances

at the Thanks-for-Giving Dinner. Third row, program coordinator Hillary Pacheco and Goodwill participant Donald Deas at The Good

Party; New England Patriot Vince Wilfork at Thanksgiving-in-a-Basket; Goodwill Board Chair Steve Pogorzelski, Joanne Hilferty,

Goodwill Industries International President Jim Gibbons, and Victoria Reggie Kennedy at The Good Party.

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2011 Highlights>



2 0 1 1 f n a n c i a l r e p o r t

2011 Financial Report

Business and Employer Partners

Goodwill continuously strives to be as efcient and effective aspossible when it comes to the use of funds raised in support of our

mission to provide job training and career services to individuals withdisabilities and other barriers to self-sufciency. In 2011, Goodwillhad revenues and other support of $29,091,344. It concluded thescal year with net assets of $19,150,121. Donations make animmediate and direct impact on people’s lives. In fact, 86 cents ofevery dollar spent went directly to programs and services that helptransform lives.

Goodwill works with hundreds of business and organizations to support our job training and career service programs. Here is a list ofour business partners that provide job and work opportunities.

The 660 CorporationAction for Boston Community

DevelopmentAJ CleaningARAMARKArbor AssociatesAustin TransportationAvenueThe BarnBay Cove Human Services

Beantown PromotionsBest Western Roundhouse SuitesBeth Israel Deaconess Medical CenterBG PeckBoston America Corp.Boston CollegeBoston Fire DepartmentBoston Medical CenterBoston UniversityBrigham & Women’s HospitalCalvin KleinCampus ConvenienceCape Cod Bottle Co.Casa Myrna Vasquez

ChadwicksChex Finer FoodsChowdaheadzClarks Shoe Co.Cleaning ExecutiveClub MonacoComcastCommunity Resources for JusticeConservation Services GroupThe Container Store

Crate & BarrelCrittenton Women’s UnionCrosby’s MarketplaceCrowne CoffeeCSN StoreDancing DeerDennis EastDish NetworkDotsDunkin’ BrandsEastern BankEmerald BridalERCEuro Stoves

Family DollarGreater Boston Food BankGrossman Marketing GroupGryphone TelecomHarvard UniversityHitchcock ShoesHome DepotHomeGoodsHopeFoundIKEA

Independent Nail Co.Interstate ContaineriPartyJoann FabricsKenneth ColeKnow AtomLa Alianza HispanaLaVerde’sMacy’sMaria’s BridalMarriott HotelsMarshallsMBTAMcCue Corporation

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PG. 12

Management and General Expense

Fundraising

Programs and Services

86%

10%4%



Senior Staff

Board of Directors

Credits

Joanne K. HilfertyPresident & CEO

Joy S. BurghardtVice President,

Programs & Services

Carol S. CardozoVice President,Finance & CFO

Terrence FitzpatrickVice President,Retail Enterprise

Steven Pogorzelski, ChairClickFuel.com

Kevin Bottomley, Vice ChairDanversbank

Mary L. Reed, Clerk

Bessie Tartt Wilson Initiative for Children

Theresa M. Bresten, TreasurerHP Hood LLC

Joanne K. Hilfer ty, PresidentMorgan Memorial Goodwill Industries

Jovita FontanezCity of Boston

Robert GittensNortheastern University

EditorJames HarderDirector of Communications

PhotosZev FisherZev Fisher Photography

Mike RitterRitterbin Photography

Kayana SzmczakKayana Photography

Paul MacNeilVice President,Work Programs &Boston Career Link

Mary G. RahalVice President,Human Resources &Administration

Stephanie LovellBoston Medical Center

Allen MaltzBlue Cross Blue Shield of Massachusetts

Mike ManoogianThe TJX Companies

Peter A. MorrisseyMorrissey & Co.

Kevin ReynoldsThe Waldwin Group

Linda ThompsonNew England Baptist Hospital

D. Ellen WilsonOptum

DesignAmanda PuglisiStudio A Design

WritingJames HarderDirector of Communications

Government FundersGoodwill receives funding from a variety of government agencies to

support our programs and services. Here is a list of our government andquasi-government funding partners.

Boston Private Industry CouncilBoston Public SchoolsBoston Ofce of Jobs and

Community ServicesCommonwealth CorporationLynn Public SchoolsMassachusetts Department of

Developmental ServicesMassachusetts Department ofEducation

Massachusetts Department ofMedical Assistance

Massachusetts Department ofTransitional Assistance

Massachusetts Executive Ofce ofLabor and Workforce Development

Massachusetts RehabilitationCommission

Salem Public Schools

US Department of DefenseUS Department of Justice

McDonald’sMelba ExpressMetroPCSMirco Tech StafngNational WholesaleNESCTC Sercurity RecruitmentNew England Cranberry Co.

New Hope MediaNext Step LivingNortheastern UniversityPacic PackagingPaul Revere TransportationPeabody Council on AgingPeabody Essex MuseumPeapodPeet’s Coffee & TeaPine Street InnProject Hope

QuiksilverRand WhitneyReebokRise and Shine Cleaning CompanyRiverside Community CareRomanow ContainerRose DisplaysRosie’s PlaceRoxbury Community CollegeRugby by Ralph LaurenSalem State Enterprise CenterSamurai BostonSearsSecond Time AroundSecuritas

Snap ChefSouth End Community Health CenterSovereign BankSt. Mary’s Women & Children’s CenterStaffmarkStoneridge-PollackStop & Shop

Sudbury Soup Co.TargetTartt’s Day Care Centers, Inc.Third Sector New EnglandThunder Sports SourceT.J.MaxxThe TJX CompaniesTraditional BreadsTransportation Security AdministrationTurnKey PromotionsU.S. Security Associates

UPSUrban League of Eastern

MassachusettsVernon Sales and PromotionsVictory ProgramsVinfen CorporationVistaprintThe Waldwin GroupWal-Mart StoresWellness Pet Food Co.Whittier Street Health CenterWhole Foods MarketYouthBuildYWCA BostonZOOTS

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Independence

and DignityThrough

Work

i

will

goodwill

Connecting Workers and Employers

Morgan Memorial Goodwill Industries • 1010 Harrison Avenue • Boston, MA 02119-2540 • 617.445.1010

www.goodwillmass.org

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Goodwill's 2011 Annual Report