2005N E W S L E T T E RV O L U M E 1

Jeppesen’s Government and Military Chart Solution

Mission Ops eChartsMission Ops eCharts is a new productfrom Jeppesen’s Government and Military Services group. With eCharts,customers can easily access theirJeppesen aeronautical charts using themost flexible delivery systems in theindustry. Users have three methods ofaccess that can be supplemented withpaper to help ease the transition to apurely electronic environment: Online,Local, and Airborne. Charts can beprinted immediately prior to a flight,relieving the pilot of the burden of filingand carrying full sets of charts. Users mayalso purchase a Suite license allowingthem to display their charts in a cockpitvia an Electronic Flight Bag. The threemethods of access are via a website,personal computer, or Electronic FlightBag. These services are also pricedcompetitively for our government andmilitary customers.

Mission Ops eCharts Online - WebsiteMission Ops eCharts Onlineis a versatile tool designedto be accessible via anyInternet-connectedcomputer in the world.Powerful printing,searching; and zoomingtools are just some of theenhanced features thatMission Ops eChartsOnline provides. Thisonline service includessmart filters that displayNOTAMS and text pagesfor only those airports and proceduresyou have selected. Enhanced printing for7-hole perforated pages allow for multipleoptions on print layouts.

Jeppesen’s Government and Military Story

In January 2003, Jeppesen launched aGovernment and Military Servicesdivision to integrate people, processes,and technology to deliver innovativeaerospace solutions specifically designedto meet the needs of government andmilitary customers throughout the world.Realizing that government and militaryneeds vary from those of other operators,Jeppesen has committed to designingproducts, incorporating standards,tailoring services, and providing supportto meet mission critical requirements.GMS has a global workforce available toserve you from our headquarters in

Denver, Colorado, and from offices inWashington, D.C., Atlanta, Germany,Australia, and the United Kingdom.

For nearly 70 years, the aviation industryworldwide, including the majority of theworld’s airlines, has relied on Jeppesen forcharting and flight information, flightplanning services, aviation weatherservices, data source creation, documentmanagement; and aviation trainingsolutions. No matter where your missiontakes you, you can rely on Jeppesen’squality, worldwide data and chartingstandardization, airspace design, andcomprehensive product integration tomake your mission possible.

Government & Military Flyer

(continued on page 2)

Government & Military Flyer

MilPlanner, the Government and

Military Services Flight Planning

software solution, will be released

in early 2005. MilPlanner is

designed specifically for the

advanced missions that

governments and militaries

perform. MilPlanner utilizes

Jeppesen’s robust JetPlan® flight

planning engine, along with the

strengths of Jeppesen NavData®,

coded in the industry standard

ARINC 424 format.

Jeppesen received United States

Department of State approval to sell

the product internationally early in

January 2005. If you have any

questions regarding MilPlanner,

please contact the GMS department

at: 800.537.7002 for the Western

Hemisphere, and at +44 1293 842 400

for the Eastern Hemisphere.

Briefings Up and Coming

Jeppesen’s Government and MilitaryCharting Solution (continued from page 1)

Mission Ops eCharts Local – PC based Software

Mission Ops eCharts Local boasts the most robust suite ofcharting functionality in the industry on a personal computer.Sharing many of the features of eCharts Online, the localsoftware adds even more functionality and allows for accessin austere locations when installed on a laptop. Additionally,eCharts Local works with Jeppesen’s RoutePacks™, allowingusers to better integrate their services and maintain a set ofcommonly used charts. Also included with the route planningfeature is access to enroute chart sets to help plan your routeand identify the most preferable alternates. With the abilityto search remarks, filter military airports and access onlinecontent from within the software, eCharts Local is our mostrobust offering.

Mission Ops eCharts Airborne – Electronic Flight Bag

Reducing paper onthe flight deck andhaving Jeppesen’scomprehensivecoverage of chartsavailable at yourfingertips is only oneof the advantages toeCharts Airborne.Integrating into Jeppesen’sElectronic Flight Bag, you can always have access to yourentire charting service while taking full advantage of themany applications that the EFB has to offer. Creating yourown chart clip, switching to night mode for low lightenvironments and the ability to zoom to a fine level withoutloss of quality are some of the advantages of Jeppesen’s EFB.

These services are designed to meet the wide range ofgovernment and military customers’ needs. With thiscomplete suite of software, the way you use charts will neverbe the same! Contact a Jeppesen GMS Representative formore information on what Mission Ops eCharts Airborne andJeppesen’s EFB can do for you.

Techspert Boot CampProduct Focus: JetPlannerProblem - 2 Heavy ErrorHere are the two most common reasons that a userreceives a 2 Heavy Error.

Issue #1: The flight planning engine was designed tohave at least one minute of cruise between TOC andTOD. If the flight is too short and if a low altitude isnot specified, the system defaults to the optimalaltitude based on the AFM. For example, flying fromEDDF to EDDS with an desired altitude of FL350 willnot allow one minute of cruise from the TOC to TOD.

Solution #1:Check to see if the city pair distances are short. They areconsidered short if the pair is less than 100 NM. Or, if thedistance is short, try using LRC for the cruise speed.LRC tables are usually loaded to the lower flightlevels of FL050.

Solution #2:If changing the cruise speed does not help, trybracketing the profile as shown in Figure 1. Whenusing the Interactive line mode, on line 09 input050,180 like the following example is written:09 PROFILE I,050,180

Solution #3:If you change the cruise speed and the profile doesnot work, try adding some distance bias like thatshown in the Distance field in Figure 2. If usingInteractive line mode, the syntax would look like this for question 18 and 19 by adding D10.18 CLIMB FUEL,TIME,DIST BIAS D1019 DESCENT FUEL,TIME,DIST BIAS D10

Issue #2: If the performance tables are not populatedfor the weight and altitude that you are requesting(Figure 3), then you will get a too heavy error.

Solution #1:If you get a too heavy error, try lowering your altitudeto a lower flight level. Maintain this flight level untilyou have burned off some fuel weight. Once this isachieved, climb to the required altitude.

Problem - Filing Error QuestionIssue #1: The FPFERR11 Error code is a Flight Planfiling error code.

Solution #1:This is the error code you will see when trying to file a flight plan too far in advance. In general, you can only file up to 18 hours in advance of the intendeddeparture time.

Figure 1

Figure 2

Figure 3

Meet The Account Development TeamAndy Owen, based in the Jeppesen UK office just outside London’s Gatwick Airport, is the EasternHemisphere Senior Account Executive for OperationsServices for Jeppesen’s Government and MilitaryServices division. The Eastern Hemisphere begins inWestern Europe and extends through Eastern Asia.Operations Services include flight planning, airportand runway analysis, and engine-out procedures.

Andy has been with Jeppesen since March 1994. Hejoined GMS in May 2004. For his first 10 years withJeppesen, Andy worked with customers who utilizedthe International Trip Planning Services. Prior to joiningJeppesen, he served for 13 years with the Royal AirForce in the Air Traffic Control and Operations Branch.

Both of these prior positions called for excellent communicationand customer service skills. Andy’s strengths are the baselinethat GMS continues to strive for and deliver to our customers.Andy can be contacted at andy.owen@jeppesen.com.

Tom Letts is the Western Hemisphere Senior AccountExecutive for Government and Military Services. Hestarted this position in July 2004. Tom is responsiblefor the Operations Services customers in the WesternHemisphere, which include North, Central, and SouthAmerica, Japan, New Zealand, and Australia.Operations Services include flight planning, airport andrunway analysis, and engine-out procedures.

Tom has been with Jeppesen since 2001. He started inthe Global Support and Control Center as a Tier 1Specialist. Realizing his passion to care for the customer, Tom sought the promotion to his currentposition. He is dedicated to exceeding his customer’sneeds. Tom has a long history in aviation. He has been

a pilot since 1979. He holds his instrument, commercial,multi-engine, and the FAA Part 121 Dispatch certificates. Heis also a Certified Flight Instructor. Tom has a Bachelors ofScience in Aerospace Sciences. You can contact Tom Letts attom.letts@jeppesen.com.

Roman Zielhardt is the Senior Account Executive forGovernment and Military Services in the EasternHemisphere for Navigation Services. The EasternHemisphere begins in Western Europe and extends toEastern Asia. He resides in the Neu Isenburg, Germanyoffice. The products that Roman supports are NavData,Mission Ops e-Charts, and the Electronic Flight Bag.

Roman previously worked in the Jeppesen NeuIsenburg production environment for NavData. He wasthe aviation analyst responsible for Russia, China, andthe former states of the Soviet Union. Roman hasmilitary experience as a Naval Aviator for the GermanNavy. As a part of his initial training, he receivedinstruction with the U.S. Navy in Florida. The

influence of aviation is alive outside of Roman’s professionallife. He keeps his U.S. and J.A.A. pilot licenses current. Hisprofessional experience, along with his desire to exceedcustomer expectations, proves he is a great addition to GMS.You can contact Roman at roman.zielhardt@jeppesen.com.

Government and Military Services AccountDevelopment Team

GMS Account Development

team was established to

provide excellent service to

all of our Government and

Military customers. The

GMS Account Development

mantra is to ensure that our

customers’ needs are

immediately handled and

delivered with the highest

quality of service and support.

The Account Development

team believes that they are

the customer voice. The

desire of the team is to

maintain relationships

with our customers that

allow the customers’ needs

to influence Jeppesen’s

products so they are

developed for the customer.

GMS is proud to present the

Account Development team.

Meet the Account Development Team (continued)

Julie Strasser is the SeniorAccount Executive in the WesternHemisphere for NavigationServices. This service areaencompasses North, Central, andSouth America, Japan, NewZealand, and Australia.Navigation Services includesNavData, Mission Ops eCharts,and Electronic Flight Bag.

Although Julie just began hercareer with GMS in January 2005,she has been an outstanding

customer focused employee of Jeppesen for eight years. Shestarted in Business Aviation as an Account Executive whereshe led marketing efforts in sales and service in commercial,business, and general aviation. She also worked with theCommercial Airline Services as a Customer ServiceRepresentative. In addition, Julie has been instrumental inher internal customer support by participating in variouscorporate initiatives that were instrumental in definingJeppesen’s customer vision. You can contact Julie atjulie.strasser@jeppesen.com.

Featured Product Manager

Jason Long is the AssociateProduct Manager for Mission OpseCharts in the Navigation Servicesgroup for the Government andMilitary Services division. Jasonhas been with Jeppesen for overtwo years. Prior to joining GMS,Jason’s experience withinJeppesen included work on publishing the JeppGuide andAirport Directory products.

Holding several pilot certificatesincluding his Private, Instrument,

and Commercial rating, he has been using Jeppesen productsthroughout his flying experience. As a graduate of theMetropolitan State College of Denver with a Bachelors inAviation Management, Jason is continuing his education byworking to complete his Masters of Business Administration,and Masters of Science in Management and Organization inthe Spring of 2005. He will complete his final Masters ofScience in Finance in 2006. You can contact Jason atjason.long@jeppesen.com.

Upcoming EventsMark Your Calendar

MISSION PLANNERS USER CONFERENCE14-18 March 2005Las Vegas, NV, USA

AAAE CONVENTION30 April - 3 May 2005Seattle, WA, USA

AMC TECHNOLOGY DAYS31 May - 3 June 2005 AMC/HQ St.Louis, MI, USA

PARIS AIRSHOW13-19 June 2005Paris, France

ROYAL AIR TATTOO15-17 July 2005England

MOSCOW AIR SHOW (MAKS)16-21 August 2005Moscow, Russia

AMC INDUSTRY DAYSTBDAMC/HQ St.Louis, MI, USA

JEPPESEN CUSTOMER SEMINAR5-8 September 2005Frankfurt, Germany

NASAO CONFERENCE11-14 September 2005Des Moines, IA, USA

ACI-NA CONFERENCE18-21 September 2005Toronto, Ontario

AIRLIFT/TANKER ASSOCIATION CONFERENCE27-30 October 2005Nashville, TN, USA

NBAA15-17 November 2005New Orleans, LA, USA

Party in the Park 2004The Jeppesen GMS group waspleased to support the Royal AirForce by participating in theirannual event, Party in the Park, inJune. Activities includedmemorable music played by theCentral Band of the Royal AirForce and other performers alongwith flying and parachute displays.The event raised over 5000 poundsfor the charities. The proceedsfrom this year’s event went to theSoldier’s, Sailor’s and Airmen’sFamilies Association and othernational and local charities.Continuing the legacy from theresounding success of the firstParty in the Park at RAF Digby,plans for 2005 will be startingsoon. The provisional date isSaturday 23, July 2005.

55 Inverness Drive EastEnglewood, C0 80112-5498VOLUME1 2005 NEWSLETTER

PRSRTSTDU.S. POSTAGE PAIDDENVER, COPERMITNO. 1736

The Eastern Hemisphere Office has RelocatedThe Jeppesen UnitedKingdom office moved toits new facility, in February2005. The Jeppesen UKoffice still resides in thetown of Crawley, but a littlefurther to the north.Jeppesen shares the newfacility with another BoeingCompany subsidiary, Alteon.They are the industryleader in providing customer-focused aviationtraining solutions. Theshared facility expandsupon Jeppesen’s vision of“Making Every Mission Possible.”In addition, Jeppesen Academy benefits from the shared resourceswith Alteon, while continuing to provide great training in a state-of-the-art facility.

GMS Account DevelopmentContact Information

Western Hemisphere

Operations Services: 800.537.7002

Navigation Services: 800.537.7002

Airspace Services: 800.537.7002email: GMS_Support@Jeppesen.com

Eastern Hemisphere

Operations Services: + 44 1293 842 400

Navigation Services: + 49 6102 5070

email: GMS_Support@Jeppesen.com

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