Grand Rapids Kroc Center’s ROAD TO REOPENINGWe’re all on this road together. There are several ways that thinking of this reopening plan like a road trip can help us move forward

REOPENINGROAD TO

Grand Rapids Kroc Center’s

The Salvation Army Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Our PurposeSharing the love of Jesus Christ by providing life-changing experiences.

THE GR KROC CENTER ROAD TO REOPENING HANDBOOK PAGE 2

Our core Values& COVID-19

We value quality in everything we do.The Kroc Center strives to offer a broad spectrum of impactful, innovative programs and services.

What this means going forward:• Right now, the best way to measure quality is that our users and employees

remain safe.• While our current environment limits the programs and services we can

provide, we will use our creativity and technology to continue to innovate wherever we can.

We value a Kroc Krew that is committed, caring and engaged.The Kroc Center’s employees and volunteers consistently demonstrate radical hospitality and a desire for continual improvement.

What this means going forward:• Our staff will be trained specifically to deal with the challenges that come

with operating the Kroc Center during a global pandemic.• We will continue to make decisions with the wellbeing and safety of our

employees in mind.

We value authentic relationships.The Kroc Center pursues personal connections that promote holistic wellness in an environment of security and significance.

What this means going forward:• By providing meals and wellness checks for some of our most vulnerable

members, the Kroc Center has tried to demonstrate compassion throughout our closure.

• The physical, emotional, financial, and spiritual hardships faced by our users during this crisis will be met with empathy.

We value a thriving community.The Kroc Center cultivates a sense of place that bonds people together and makes our whole neighborhood stronger.

What this means going forward:• We will do our best to balance the health requirements of ‘social distancing’

with the desire of our members to connect with each other one-on-one and in group settings.

• Even as technology helps us to continue programming, we will maintain a focus on the geographic area within roughly three miles of the Kroc Center.

We value all people as children of God.The Kroc Center intentionally strives to reflect and embrace the diverse population we serve.

What this means going forward:• We will remain aware of the disparate impact that the COVID-19 crisis is having

on communities of color and other disadvantaged populations.• Where restrictions prevent us from offering certain services to families in

the greatest need, we will consider the various alternatives at our disposal, including referrals to other Salvation Army programs or outside nonprofits.

The following outline was prepared for the reopening of The Grand Rapids Kroc Center following the COVID-19 pandemic of 2020. The outline provided is heavily influenced by CDC as well as both state and federal guidelines and recommendations. In addition, much of this information has been gathered and learned in real time from what other fitness facilities are doing and planning both in the U.S. and in other parts of the world.

There is no playbook for managing the Kroc Center amid a global pandemic. In many ways, we will be "building the plane as we fly it." We should be very aware that if there is a resurgence in positive COVID-19 cases in our area or state, the building may need to add back once-lessened restrictions, or close again completely.

About this Road Map


We’re all on this road together.There are several ways that thinking of this reopening plan like a road trip can help us move forward more smoothly:

1. Like a highway, the Kroc Center is a shared resource for all of us to use together.

2. Guidelines are in place not to be restrictive, but with the goal of keeping everyone safe and helping the trip go smoothly.

3. Each person has a responsibility to be aware of the potential hazards around them and be prepared to adjust accordingly.

4. It only takes one person acting carelessly to jeopardize everyone on the road.

5. Conditions can change at any time along our trip, and in many cases are out of our control.

6. Patience and kindness are virtues, especially when we are all tired and anxious – getting a case of ‘road rage’ never solves anything.

7. “Are we there yet?” Not yet. “When will we get there?” Soon!

It’s impossible to know exactly how our journey will unfold, but if we all keep these ideas in mind, it will be easier for everyone!


Overview of the Trip

CLOSEDMinimumOperations

BasicOperations

FullOperations

• Membership dues waived• Only essential staff report to

Kroc Center• Virtual resources & activities for

members• Food distribution to families in

need• Kroc Church weekly worship and

other activities via video

• Membership dues discounted by 50%

• Building entry limited to members using the fitness areas

• Reduced capacity and equipment to ensure social distancing

• One-way traffic throughout building to limit personal contact

• Regular “cleaning breaks” added to daily schedule

• Membership dues discounted by 25%

• Aquatics Center, locker rooms, etc. reopen to members only

• Limited Child Watch service and group exercise classes

• Some other drop-in activities resume with reduced capacity

• Social distancing restrictions gradually eased in fitness and other areas

• Membership dues return to regular rates

• Enhanced cleaning and safety processes continue as needed

• Day passes available for sale• Additional classes, rentals, and

special events allowed with restrictions

• AYSO soccer, swim lessons, and some other programs resume


Quick Reference For Specific Areas & ServicesArea of the Kroc Service, Program, or Activity Red Orange Yellow Green

Fitness Center

Cardio EquipmentCircuit WeightsFree WeightsIndoor TrackGroup Exercise Les Mills

On Demand**Les Mills

On Demand**Some classes available

for members only*

Personal Training Available for members only*

Locker Use

Men’s & Women’s Locker RoomsFamily Changing RoomsFitness Area LockersSmall Combination Lockers

Aquatics Center

Lap SwimHot TubThe RiverOpen swim/modified open swimOutdoor Splash PadWater aerobics, swim lessons, etc. Cancelled through Summer 2020

Sports & Recreation

Open GymDrop–in pickleballDrop–in basketballClimbing wallSports leagues Cancelled through Summer 2020

= Closed = Open for MEMBERS ONLY* = Open* *Subject to social distancing and other restrictions

**Two month FREE TRIAL available, see details at GrKrocCenter.org.

Area of the Kroc Service, Program, or Activity Red Orange Yellow Green

Youth DevelopmentChild WatchGame RoomCamp Kroc Cancelled for summer 2020

Outdoor Campus

PlaygroundSports fieldsGiant slip & slide Closed for summer 2020

Outdoor basketball courtsSand volleyball courtFishing pondCommunity gardensPrayer trail

Special Events

Fireside HallWorship & Performing Arts CenterBirthday PartiesOther Rentals

Kroc ChurchSunday Worship #KrocChurchAtHome

Sundays at 10AM

Other Programs Most programming conducted virtually

Fine ArtsDrop–in art / senior artFine art & music programs Cancelled through summer 2020

= Closed = Open for MEMBERS ONLY* = Open* *Subject to social distancing and other restrictions.

See posted signage or GrKrocCenter.org for the latest information.

• Members should not visit the Kroc Center if they have tested positive for COVID–19 or are showing symptoms such as: fever, cough, shortness of breath, or sore throat; or if they have exhibited any other flu–like symptoms or respiratory issues in the last 14 days.

• While at the center, if a member begins to feel unwell or starts developing COVID–19 symptoms, they will be asked to leave the building immediately.

• Members are expected to sanitize their hands before entering the building; hand–sanitizing stations will be positioned at main entrances.

• Members are expected to wear face masks* in common areas of the building (anywhere near other guests or employees)• Face masks* are NOT required to be worn while exercising. Some fitness equipment may be blocked off and/or removed to ensure

proper social distancing.• Members are expected to adhere to CDC guidelines of covering their coughs and sneezes, and should wash and sanitize their

hands frequently.• Members must follow social distancing guidelines while on the Kroc Center grounds, including the outdoor campus.• Members should bring their own filled water bottles, as water fountains may be unavailable to prevent the spread of germs.• Members are asked to wipe down all fitness equipment with the provided cleaning solution or wipes before AND after use.• Members should not share equipment.• Members must stay out of closed areas and off of closed equipment.* "Face masks" are defined as any cloth face covering. Masks are not designed to protect the wearer from infection, but to prevent the wearer from spreading potentially infectious respiratory droplets to others. Please see page XX for more details.

MEMBER/GUEST “Rules of the Road”


Before you come to the Kroc Center:• Visit GrKrocCenter.org to check current building capacity. Watch your email/text messages and Kroc Center social media accounts

for updates and any changes to schedules or guidelines.When you arrive:• A Kroc Krew member will greet you at the front entrance and take your temperature with a non–contact thermometer. You are

expected to wear a face mask when you are interacting with employees and other guests.• If you do not have a fever (100.4° F or higher), you will be asked to complete a short health questionnaire on a tablet in the lobby

before checking in at the Welcome Desk.Navigating the fitness areas and exercising:• Use the main stairs or elevator to reach the second floor. Please wash your hands in the second–floor restrooms before working out.• Use of lockers and locker rooms will not be allowed during this phase. Come prepared to work out and keep all belongings with you. • Wipe down all equipment with the provided supplies both BEFORE and AFTER your workout.• Fitness equipment such as yoga mats, resistance bands, foam rollers, jump ropes, etc. will NOT be available to check out.Leaving the building:• In order to maintain social distancing, do NOT use the main stairs to exit the second floor. Use the north stairs (behind the circuit

training area) or elevator.• The lobby restrooms are available for use to wash your hands before you leave.• To accurately track building capacity, all members must use the north exit doors near the WPAC and check OUT of the Kroc Center.

What to Expect:


Minimum Operations–Floor 1


Minimum Operations–Floor 2


Basic Operations–Floor 1


Basic Operations–Floor 2


Full Operations–Floor 1


Full Operations–Floor 2


• Employees should not report to work if they have tested positive for COVID–19 or are showing symptoms such as: fever, cough, shortness of breath, or sore throat; or if they have exhibited any other flu–like symptoms or respiratory issues in the last 14 days.

• Employees are required to wear a face mask* upon entering the building and anywhere they will interact with others.• Masks may be removed at non-customer facing workspaces IF they are a minimum of six feet away from another individual.• Employees MUST follow appropriate procedures when entering the building:

• Complete a screening and have their temperature checked• While waiting to be checked-in, employees should sanitize their hands and remain a minimum of six feet apart

• Employees must follow social distancing guidelines with other employees, members, guests and vendors when on the Kroc Center grounds.

• Employees are expected to wash their hands frequently according to CDC reccomendations.• At the end of the workday, employees are expected to sanitize their work areas.• While at work, if an employee begins to feel unwell or starts developing COVID–19 symptoms, they should sanitize their area, alert

their supervisor and leave the building immediately.• If an employee is entering the building for non–work–related purposes (i.e. to exercise), they must enter as a member and go

through the member check–in procedure.

KROC KREW “Rules of the Road”


Keeping the Kroc Center CleanHere are some of the ways our Kroc Krew will be making extra efforts to keep the building clean for your next visit:

1. Regular cleanings of all ‘in use’ areas will be completed every 90 minutes. • Focus on high–touch and high–traffic areas, including: door/fixture handles, restrooms, counters, handrails, and fitness equipment.• A cleaning checklist will be completed for each department/area and turned into the facility supervisor at the end of each day.• Bathroom checklists should be completed after each cleaning and posted for our members and guests. 2. Additional cleaning will be completed by Kroc Kew members and our vendors.• Our cleaning company will be doing a weekly disinfectant "fogging" service on Sunday nights. • We are attempting to purchase a fogger to add regularly scheduled fogging throughout the week. 3. Building and equipment configuration will reduce potential contamination and encourage social distancing.• The lobby will be configured to encourage one–way traffic through common areas of the building. • All furniture in the lobby and on the fitness floor has been removed and stored in other areas of the building.• All climbing wall holds within reach have been removed and the mats placed in storage. • Fitness equipment is either spaced a minimum six feet apart, removed from the floor, or shrink–wrapped to prevent use. • Hard–to–clean items are not available for use. Examples include yoga mats, bands, foam rollers/blocks, some hand weights, and

jump ropes. • Members will be asked to use only one piece of equipment at a time (opposed to doing a circuit on multiple pieces of equipment at

the same time). Members are also asked not to share equipment.


Appendix Table of Contents

State of Michigan Reopening Phases .................................................................................20

Cleaning Product References ................................................................................................21

What Happens If Someone Tests Positive For COVID–19? (KCHD) ............................22

I Think I've Been Exposed to COVID–19. What do I do? (State of Michigan)............ 23 Facemasks vs. Respirators (State of Michigan) ................................................................ 23


State of MI Reopening Phases


Cleaning Product ReferencesCleaning Products used by Kroc Center Staff:

Husky 891 Arena Disinfectant is an EPA registered broad spectrum disinfectant used to clean all surfaces. See canberracorp.com/products/husky-891 for full technical data and specifications.

Pure Green 24 is used to clean fitness equipment specifically. It meets the Center for Disease Control (CDC) and EPA's critera for use against Coronavirus, MRSA, Staph, Norovirus, Enterovirus, Polio, E. coli, Salmonella, 2020 Flu Virus, SARS and Ebola without toxic chemicals. For full technical data and specifications, visit puregreen24.com.

Cleaning product used by Calvary Building Services to disinfect the Kroc Center:

Vital Oxide is an EPA Registered hospital disinfectant proven to kill a wide range of viruses. Vital Oxide contains no VOCs (volatile organic compunds). It can also be used to kill and prevent mold and mildew for up to 7 months, and is effective in disinfecting soft surfaces. See MSDS at vitaloxide.com.




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Grand Rapids Kroc Center’s ROAD TO REOPENINGWe’re all on this road together. There are several ways that thinking of this reopening plan like a road trip can help us move forward